AIR STUDIOS REVERB
USER MANUAL
2
SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
CONTENTS
INTRODUCTION 3
WELCOME 4
DOWNLOADING & INSTALLING 5
THE SPITFIRE APP PREFERENCES 6
THE DEDICATED PLUGIN 7
HAVE A LOOK AROUND 8
HALL CONTROLS 13
MAIN CONTROLS - MIXER 14
MAIN CONTROLS - SOURCE 15
MAIN CONTROLS - SHAPE 16
MAIN CONTROLS - EQ 17
QUICK CONTROLS 18
TOP MENU 19
MICROPHONE SIGNALS 20
APPENDIX A - FAQS AND TROUBLESHOOTING 21
3SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
INTRODUCTION
QUICK SPECS
Introducing our first ever effects plug-in, created in collaboration with the
team at London’s iconic AIR Studios. Using our very own “Virtual Positioning
Technology”, you can tailor the acoustics of the legendary Lyndhurst Hall - one
of the world’s most sought-out recording spaces - in any way you desire to
bring your sound to life.
MAC SYSTEM REQUIREMENTS
Mac OS 11 to OS 14
Minimum:
2.8GHz i5 minimum (quad-core), 8GB RAM.
Recommended:
2.8GHz i7 (six-core), 16GB RAM.
Apple Silicon computers are supported and 64 bit DAW
required.
PC SYSTEM REQUIREMENTS
Windows 10 - Windows 11
(latest Service Pack, 64-bit)
Minimum:
Intel Core 2.8GHz i5 (quad-core) or AMD Ryzen 5, 8GB
RAM
Recommended:
Intel 2.8GHz i7 (six-core) or AMD R7 2700, 16GB RAM
• Download Size:9.73
• Disk space required during install: 10GB
• Dedicated plugin (AU, VST2, VST3, AAX)
• Host needs to be supported on the given OS by the host
manufacture)
• Ableton Live 11 is not supported
• 32 bit DAWs are not supported
• Linux is not supported.
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
WELCOME
The Most Detailed Convolution Reverb.
Introducing our first ever effects plug-in, created in
collaboration with the team at London’s iconic AIR
Studios. Using our very own “Virtual Positioning
Technology”, you can tailor the acoustics of the
legendary Lyndhurst Hall - one of the world’s most
sought-out recording spaces - in any way you desire
to bring your sound to life.
The Pinnacle of Convolution with Spitfire Audio’s
Virtual Positioning Technology
After two years of meticulous research and
development, Spitfire Audio proudly presents AIR
Studios Reverb – a revolutionary convolution reverb
that breaks new ground in sonic authenticity.
AIR Studios Reverb goes beyond traditional
impulse responses, leveraging Spitfire Audio’s
proprietary Virtual Positioning Technology (VPT). This
groundbreaking feature allows you to position your
sound source anywhere within the legendary AIR
Studios, capturing the precise ambience of its unique
acoustic spaces.
Unveiling the Power of 67,000 Impulse Responses
Spitfire Audio has taken the concept of Impulse
Response (IR) capturing to an unprecedented level,
recording over 67,000 IRs to be able to recreate a
plethora of positions and configurations in the hall.
The Hall: An Audio Experience Like No Other
In AIR Studios’ “The Hall”, musicians traditionally
face the control room, which creates a distinct reverb
character. However, a lesser-known yet iconic sound
is achieved with musicians facing the organ — a setup
that’s synonymous with Hans Zimmer scores recorded
at AIR.
To recreate both of these signature sounds within AIR
Reverb, our team mirrored microphone placements on
“The Hall” floor. Combined with dedicated speaker
positioning, this allows you to position your virtual
sound source facing either direction and capture the
essence of these legendary recordings.
Key features
Choose the position anywhere in The Hall, with
proprietary Virtual Positioning Technology.
Ability to adjust the virtual source radiation
Select and mix between eight different mic signals.
Configurable hall settings, including Canopy Height,
Canopy Material, and Gallery Damping.
Ability to flip the direction of virtual performers and
mic setups to match two key uses of The Hall.
Fine-tuning options for adjusting source
characteristics and mic signals.
Comprehensive signal control with Direct, Early
Reflections & Tail level adjustments, and graphical EQ.
Diverse preset library catering to various instruments,
moods, and setups
AIR Studios: Home to the Sound of Hollywood
Founded in 1970 by the legendary producer of The
Beatles, Sir George Martin, AIR Studios has delivered
the award-winning scores for Atonement, Phantom
Thread, Interstellar, Grand Budapest Hotel and All
Quiet On The Western Front.
Beyond its status as a recording mecca for composers
around the world, the studios have hosted recording
and mixing sessions for an array of bands and artists
including Adele, Coldplay, Billie Eilish, Dua Lipa, Little
Simz, Muse, Paul McCartney, and Radiohead.
5SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
DOWNLOADING & INSTALLING
Thank you for buying AIR Studios Reverb.
If you are new to Spitfire Audio, you can get up to speed here: https://www.spitfireaudio.com/
about/
First though, grab the ‘Spitfire Audio App’ from this link, this app will enable you to download the
library: http://www.spitfireaudio.com/info/library-manager/
THE SPITFIRE AUDIO APP
When you launch the app you will be
prompted to login using the same details
you use at our site. Then you’ll see the page
pictured below:
1
2
3
4
2
1. TABS the default tab is My Products, which
shows all of the libraries on your Spitfire
Account. Downloads will show currently
downloading products.
2. FILTERS Clicking these filters will quickly
display products you’ve yet to install, those
already installed, and any available updates.
Clicking again will remove the filter.
3. LIBRARY All libraries and plugins in your
collection will appear with their artwork on
the My Products tab. Clicking this artwork
will open the product page. This is a great
place to find information such as system
requirements and instructions as well as
Reset and Repair options.
4. INSTALL/UPDATE buttons allow you to
quickly start a download directly from the My
Products tab, instead of clicking through to
the Library. Next to the button the size of the
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
THE SPITFIRE APP PREFERENCES
If this is your first time using the Spitfire
Audio App for a download you may wish to
first navigate to the Settings tab.
Here you can set the Default Content
location for where you wish to download
your products to. You can also you can set
the default VST2 install location to the folder
where your DAW expects to find VST files.
Here you can also enable Auto Login to save
time in future.
Once you are happy with your preferences,
simply click the Install button for the library.
This is either directly on My Products tab
under the library artwork, or it can be found
by clicking on the library image and clicking
the install button on the page that appears.
Clicking either of these will prompt you for a
location, the default content location in your
preferences will be suggested but you can
select any suitable location. If installing from
a hard drive, ensure that you choose the
drive as the location.
Once you are happy with the location click
Download.
After clicking install you will be directed to
the Downloads tab where you can watch the
progress if you like. You can of course leave
the Downloads tab and start other downloads
but at this point you should leave the Spitfire
App open until the download completes.
7SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
THE DEDICATED PLUGIN
LOGIC PRO X
• In a project, create a new send. This
creates a new “Aux” track.
• Choose the first “Audio FX’ slot, and then
look beneath the plugins dropdown.
• Select AU Instruments > Spitfire Audio >
AIR Studios Reverb.
CUBASE
• In a project, create a new send. This
creates a new “Effect” track.
• Click in the first insert slot and then look
beneath the plugins dropdown for Reverb.
• You should see the AIR Studios Reverb
available as an option to choose.
• After choosing, select ‘Add Track’
PRO TOOLS
• Go to the ‘Track’ menu at the top of the
screen, and select ‘New’
• In the pop-up, select the desired track you
wish to create such as “Stereo - Aux Track”,
and press ‘Create’
• In the first Insert slot, select multichannel
plug-in and ‘Reverb’
• You should see the AIR Studios Reverb
available as an option.
• After choosing, select ‘Add Track’
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
HAVE A LOOK AROUND
1. TOP MENU
2. PRESET SELECTOR
3. ROOM CONTROLS
4. MAIN CONTROLS
Featuring four sections: Mixer, Source, Shape and EQ.
5. QUICK CONTROLS
1
2
3
4
5
THE AIR STUDIOS REVERB INTERFACE
When you first open the plugin, this is what
you will see
9SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
1
2
3
4
5
3. ROOM CONTROLS
4A. MIXER
4B. SOURCE
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
4C. SHAPE
4D. EQ
5. QUICK CONTROLS
11SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
PRESET MENU
1.
2.
3.
4.
5.
6. 7.
8. 9.
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
1. PRESET NAME
Here you can see the currently selected
preset.
2. NEXT, PREVIOUS AND SAVE
With the presets view collapsed, you will
be able to see the Next, Previous and Save
icons.
Next and Previous will simply send you to
the next available preset - if you have a filter
enabled, you will scroll through the filtered
set of presets.
Save allows you to save your own preset,
click save, name the preset and it will appear
under the “user” filter.
3. FILTERS
Click on a filter to only show those preset
grouped by the filter.
There are two types of filter, Instrument
Family and Character.
4. FACTORY / USER
Choose whether to show the factory presets,
or show your custom user presets.
5. PRESET LIST
Scroll through the list of presets here.
Double-click to load a preset or click the
‘Load’ button.
6. STAR
Click a star next to a preset to add your
desired preset to the “starred” filter.
Click the star at the top of the list of presets
will show all starred presets.
7. SCROLL
Click and drag up or down to see more
presets in the list.
8. INFORMATION
Click any preset once and information about
that preset will display here.
9. CLEAR / LOAD
Select a preset and then press “load” (or
double-click the preset).
Click “Clear” to remove all active filters.
13SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
1. HALL LAYOUT
Use this control to invert the room
configuration.
This affects both microphones and player
position.
2. CANOPY HEIGHT
Here you can set the canopy to 1 of 3
different heights.
Lower values have a smaller reverberation
time than higher values.
3. CANOPY MATERIAL
Choose from 2 different materials on the
canopy.
Melatech will give a softer, less reverberant
sound than Wood.
4. GALLERY DAMPENING
Enable this to add absorption into the gallery
portion of the hall.
Adding this will reduce the reverb time.
HALL CONTROLS
1 2 3 4
The “Hall Controls” provide the user with the ability to modify physical attributes within the
hall to control the reverb tone and decay.
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
1. VIEW SELECT
Choose between the Mixer, Source, Shape or
EQ view.
Each of these are covered in different
chapters of this manual.
2. INTERACTIVE HALL GUIDE
The interactive hall guide shows the user a
number of things:
A. Which microphones are active, currently
selected in the mixer, and where they are
placed in the hall.
B. Which way the player is facing.
C. Which configuration the room is set up
in.
D. Whether there is damping in the
galleries.
E. Click on the grid, or drag the white puck
to relocate the player position in the room.
3. SIGNAL FADERS
Adjust the level of each signal here using the
fader.
4. ON/OFF TOGGLES
Here you can turn signals on or off.
If you turn a signal on, pay attention to
the LED in the top left of the plugin. If it is
flashing red, it means that the samples are
still loading into RAM.
5. MUTE/SOLO
Active when the signal is enabled.
Click S (Solo) to isolate that signal. Hear
multiple signals isolated by clicking S below
multiple signals.
Click M (Mute) to silence a signal whilst
keeping it active. Silence multiple active
signals by clicking M below multiple signals.
MAIN CONTROLS  MIXER
2.
1.
3.
4.
5.
15SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
4.
5.
MAIN CONTROLS  SOURCE
2.
1.
1. ROTATION
Click and drag the white dot, or adjust the
orientation value to the right, to rotate the
performer where they stand on the spot.
2. LEFT
Increase this control to spread the source
radiation to the left side of the player. This
swaps sides in layout B.
3. RIGHT
Increase this control to spread the source
radiation to the right side of the player. This
swaps sides in layout B.
4. BACK
Increase this control to spread the source
radiation further behind the player. In its
default position, Back is the North / Organ
side of the room.
This inverts in layout B with Front.
5. FRONT
Increase this control to spread the source
radiation to more in front of the player. In its
default position, this is the control room /
south side of the room.
This inverts in layout B with Back.
6. UP
Increase this control to spread the source
radiation upward in the space.
7. SUB
We recorded individual sub IRs to get a more
accurate low frequency response of AIR
Studios. These IRs go from 20hz - 200hz.
With the sub control at 100%, users will hear
the natural low frequency response of AIR
Studios.
8. RESET
Returns the Source controls to default
position.
3. 4. 5. 6.
8.
7.
Source gives the user the ability to modify the performers’ radiation in the room, and which
way the source is facing. The controls operate all within the rotation control.
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
MAIN CONTROLS  SHAPE
7.
WHAT IS SHAPE?
f
Shape gives the user the ability to augment
the reverb at various points in its overall
decay time.
It is useful to customise the reverb decay to
suit the project needs, or to use the reverb
in a more creative way.
Examples may be turning the Hall into that
of a chamber, or alternatively creating huge
wash reverb for synths.
1. MUTE
Mute the direct level.
2. DIRECT LEVEL
Increase this control to add more transient
response to your reverb entry.
3. EARLY LEVEL
Increase the overall volume of the early
reflections. Early reflections are the first
reflections heard that resonate from close
materials to the source.
4. EARLY STRETCH
Increase the length of the early reflections.
Early reflections are the first reflections
heard that resonate from close materials to
the source.
5. LATE LEVEL
Increase the overall volume of the late
reflections. Late reflections are the
reflections post 80ms that make up the bulk
of a reverb.
6. TAIL STRETCH
Increase the length of the late reflections.
6. STRETCH MODE
Choose from 5 methods to stretch the
reverb shape.
Retro - alters playback speed of IR, changing
the length but affecting frequency.
Granular - repeats/ removes cycles of IR to
change length.
Elastique Modes:
Low - low quality but faster.
Mid - medium quality.
High - high quality but slower.
2.
1.
3. 4. 5. 6.
17SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
6. 7.5.4.
1. 2. 3.
MAIN CONTROLS  EQ
1. BAND
Select which node you wish to control on the
EQ.
It also shows which node is currently active.
2. ROUTING
Toggle this switch to place the EQ before the
reverb, or after the reverb.
3. RESET
Return the settings of the EQ to their default
state.
4. TYPE
Choose the EQ curve type for the selected
band.
5. FREQUENCY
Set the frequency position that the selected
band is boosting or cutting.
6. GAIN
Increase or decrease the level of the
selected band at its current frequency.
7. Q
Control the steepness of the EQ curve here
for the selected band. The higher the value,
the steeper the curve.
18
SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
1. INPUT
Gain - Increase the level of your signal going
into the reverb engine.
Width - Increase the spread of the source
position in the room.
Mono / Stereo - Make the source mono or
stereo. Stereo is good for ensembles, mono
is ideal for solo instruments.
2. REVERB
Pre Delay - Increase to add time between the
initial sound and the reverb being heard. Use
the sync to tempo button in order to time you
reverb entry to your track.
Early Stretch - Increase the length of the
early reflections. Early reflections are the
first reflections heard that resonate from
close materials to the source.
Tail Stretch - Increase the length of the
late reflections. Late reflections are the
reflections post 80ms that make up the bulk
of a reverb.
3. OUTPUT
Mix - Keep at 100% to only hear reverb, less
than 100% will add in the dry source to your
reverb. When used as a send FX, keep 100%
wet
Output - Increase the overall level coming
out of the plugin. This affects both dry signal,
and wet signal.
QUICK CONTROLS
1 2 3
The “quick controls” provide the user with the ability to modify attributes of the source and
the shape quickly.
19SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
TOP MENU
1. LED
Shows when the plugin is fully loaded by
lighting solid green. If this flashes, your IR
configuration is not fully loaded.
2. CPU METER
An indication of how much your CPU is being
taxed, the green flash next to the CPU meter
will turn red when you are overloading it.
3. TOOL TIPS
Enable and disable information about each
control here.
When active, hover over any control to learn
more about its function.
4. GLOBAL SETTINGS
A. Gain Units
Change whether levels are displayed as a %
or in DB.
B. Disable Host Automation
Remove default DAW automation controls.
This is good to disable if you have conflicts
with other automation types such as MIDI
CC.
C. Change Knob Drag Type
Change whether the dials are a vertical
drag, or a left and right drag.
D. Default Mode
Select whether the plugin opens as insert
mode or send mode.
Insert mode = 50% wet
Send mode = 100% wet.
E. Default Preset
Choose which preset the plugin opens with.
1 2 3 4
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SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
MICROPHONE SIGNALS
TREE
Three omnidirectional microphones placed
in the traditional Decca Tree arrangement
situated high above the conductors’ head.
These give a strong representation of the
hall whilst maintaining instrument focus.
OUTRIGGERS
Two omnidirectional microphones placed
midway between the orchestra on the same
line as the Decca Tree. These add great
natural width.
BINAURAL
KU 100 Neumann Binaural Head - located
on the MD stand - this picks up the natural
perspective of the MD.
AMBIENT
Two omnidirectional microphones placed
towards the rear of the room, higher than
the Outriggers resulting in a nice room
ambience.
BACKS
An alternative Ambient Pair picking up the
room rear reflections - Located directly
behind the tree pointed away from the
ensemble.
CANOPY
Microphones placed on the canopy looking
down over the central section of the hall.
GALLERY WIDE
Microphones placed high up on the side
galleries. This pair are a great option for
more ambient, less directional, longer
reverbs.
GALLERY FAR
Microphones placed high up on the
galleries. This pair are a great option for
more ambient, less directional, longer
reverbs.
21SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
APPENDIX A 
FAQS AND TROUBLESHOOTING
Q: WHAT ARE THE SYSTEM
REQUIREMENTS?
MAC SYSTEM REQUIREMENTS
Mac OS 11 to OS 14
Minimum:
2.8GHz i5 minimum (quad-core), 8GB RAM.
Recommended:
2.8GHz i7 (six-core), 16GB RAM.
Apple Silicon computers are supported and
64 bit DAW required.
(32 bit DAWs not supported)
PC SYSTEM REQUIREMENTS
Windows 10 - Windows 11
(latest Service Pack, 64-bit)
Minimum:
Intel Core 2.8GHz i5 (quad-core) or AMD
Ryzen 5, 8GB RAM
Recommended:
Intel 2.8GHz i7 (six-core) or AMD R7 2700,
16GB RAM
Q: I WANT TO RESET THE PLUGIN
SETTINGS TO THE DEFAULT
You can delete the .settings file to reset the
settings to default. This is located at:
Users/username/Music/Spitfire Audio - on a
Mac
C:\Users\username\AppData\Roaming\
Spitfire Audio - on a PC.
Q: MY LIST OF PRESETS IS EMPTY,
HOW DO I SOLVE THIS?
If you have moved your AIR Studios Reverb
folder, you can solve this problem by using
the “Locate Library” feature in the Spitfire
Audio App.
If this does not solve the problem, the library
likely needs reauthorising, to do this, use the
“repair” feature in the Spitfire Audio App.
Q: I SEE A RED EXCLAMATION MARK
IN THE TOP LEFT OF AIR STUDIOS
REVERB, WHAT DOES THIS MEAN?
This means that there is an error, you can
click the exclamation mark to open a log
with further details. It is likely that using the
“Repair” and “Locate Library” features in the
Spitfire Audio App will solve the problem
but if not, contact our support team at
spitfireaudio.com/support and attach the log.
Q: CAN I INSTALL ON MORE THAN
ONE COMPUTER?
With our products you have two licenses.
This means that you are allowed to download
and install on two computers you own,
say your main rig and your mobile rig. If
you have purchased the library on a hard
drive, you should copy the contents of the
drive on to the destination machine before
completing the download with the Spitfire
App. If you downloaded AIR Studios Reverb,
you can copy the library folder over to the
second machine and then use the “Repair”
and “Locate Library” features in the Spitfire
Audio App.
22
SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
Q: HOW DO I AUTHORIZE AIR
STUDIOS REVERB ON A MACHINE
NOT CONNECTED TO THE
INTERNET?
It is not possible to authorise AIR Studios
Reverb on a machine not connected to
the internet. Authorisation is done with
the Spitfire Audio App and an internet
connection is required.
Q: HOW CAN I REDOWNLOAD A
PRODUCT?
This can easily be done via your Spitfire
Audio App. To reset both your entire library
download or the latest update;
• Open up the Spitfire Audio App and log in
with your account email and password.
• Select the product artwork you wish to re-
download
• On this page is a “cog wheel”. Select this,
choose “reset” from the menu. Then “Reset
Entire Download” (for a full download) or
(Latest Update) for the latest update.
This will reset your latest update ready for
install again. You can repeat this process for
any of the libraries you own.
Note that there is a limit to how many times
you can reset your downloads in a certain
time frame. If you do exceed your reset limit
please get in touch.
Q: DIFFICULTIES IN DOWNLOADING /
INSTALLING
Customers may find that they have some
difficulties in the downloading process. If you
find that you are having some trouble, please
check the list below for possible causes:
• The formatting of your drive, if it is FAT32
this will cause errors, because there is a
maximum file size with this format of 4GB
and our download files will exceed this limit.
To solve this problem, reformat your drive or
use a different drive. We recommend NTFS
on PC andMac OS Extended on Mac.
Other possible issues:
• Spitfire App freezes in the “Extracting”
stage for hours. This may be because our
libraries are often very large files, and this
is the stage where the compressed files are
extracted and placed in their final locations
on the hard drive. There could be hundreds
of GB of content to unpack, so it really can
take hours. If you’re unsure whether it has
crashed or is simply extracting files, visit
the installation folder you chose when you
started the install. If everything is working
normally you’ll see various files appearing in
the folder (or one of its sub-folders).
• If your download gets stuck and is
continually cycling and not resuming, please
get in touch with us, giving us as much detail
as possible about your set up. It would be
helpful if you can tell us your operating
system, where you are downloading from
(your country, and also whether you’re at
home or work), your ISP, and whether there
are any proxy servers or firewalls between
your computer and the internet.
Q: I HAVE FAST INTERNET, WHY IS
MY DOWNLOAD SLOW?
We have no direct influence on your actual
download speeds, our libraries are hosted
on Amazon S3 servers which are normally
very quick but it may well be that at certain
times of the day when traffic is particularly
busy, your ISP may throttle your connection
speeds.
We would advise you to leave your download
running overnight as speeds should ramp
up at less busy times. Our Spitfire App
downloader aims to use as much of the
available bandwidth as possible to give you
the quickest possible speeds, and may take
several minutes to reach its peak.
23SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
Q: CAN I TRY BEFORE I BUY?
No - it is not currently possible to demo our
products.
If you go to our Youtube channel you’ll see
many walkthroughs containing detailed info
about all our products -- you can hear them
being played in real time with no smoke and
mirrors!
Q: MY LIBRARIES ARE NOT SHOWING
UP IN MY SPITFIRE APP
A handful of customers may find that when
they log into their Spitfire App, some of
their previously purchased products do not
show up in the ‘Installed’ section or in the
‘Download Ready’ section either. It may
be that you have purchased these under
another email address. Checking other
possible email addresses for your previous
purchases may help to find these missing
products. If this is not the case, and these
missing products were purchased a few
years ago, please create a support ticket
telling us your account email address, and
any serial numbers you may have to go
with these missing products. Our support
team can also merge one or more accounts
together if you’d like to consolidate all your
purchases in one place.
The more information we have, the quicker
we can get you back up and running!
Q: HOW DO I UPDATE MY
PRODUCTS?
The main premise of downloading our
products is that our Spitfire App downloads
into the folder you choose, so it is important
to choose the folder above where you want
the download to go. The best file path for
our products is something very simple, a
long file path will cause errors as there is a
character limit on how far the Spitfire App
can read. We advise a file path of something
along the lines of: Samples Drive > Spitfire
Audio
When it comes to downloading / updating
- if you have a folder called ‘Spitfire Audio’
always point the Spitfire App to the folder
Spitfire Audio - never go into this folder and
choose the actual library in question.
Q: HOW DO I REDOWNLOAD THE
LATEST UPDATE?
With the continuous improvements to our
Spitfire Audio App, we have incorporated the
ability to reset your own downloads.
This can easily be done via your Spitfire
Audio App.
Open up the Spitfire Audio App and log in
with your account email and password.
• Select the product artwork you wish to re-
download
• On this page is a “cog wheel”. Select this,
choose “reset” from the menu. Then “Reset
Entire Download” (for a full download) or
(Latest Update) for the latest update.
• This will reset your latest update ready for
install again.
You can repeat this process for any other
updates you wish.
If you do not see the option to reset your
download in your Spitfire Audio App, we
would advise to download the latest version
of the Spitfire App from spitfireaudio.com/
info/library-manager/.
24
SPITFIRE AUDIO - AIR STUDIOS REVERB
USER MANUAL
Q: I’VE BEEN WAITING AGES FOR MY
DOWNLOAD LINKS?
We run all our orders through a fraud
checking process. The automatic fraud check
takes 20 minutes (but can take up to an hour
during a very busy period, eg. Black Friday) If
your order gets caught at this stage, we run
a manual order check, and this can delay the
processing of your order for up to 24 hours.
You should however receive an order
confirmation email IMMEDIATELY upon
placing your order. This confirms that
your order has successfully been logged
in our system and that your payment was
successfully taken. Please check your junk
folders before contacting our support.
CAN I DOWNLOAD ON A PC, THEN
TRANSFER TO A MAC OR VICE
VERSA?
Yes, you can copy the library folder and
plugin files over to the second machine
and then use the “Repair” and “Locate
Library” features in the Spitfire Audio App.
Please note that although the majority of
the download can be done on a separate
machine, you will always need an internet
connection to finish the authorisation
process.
Q: I HAVE FOUND A BUG
In some cases we can’t squash them all and
bugs shamefully make their way through.
If you think you have found a bug, please
contact us with all the relevant information;
• A description of the bug you have found
• A screencast (video) of the bug happening,
or an audio example
• The exact preset name (or presets) in
question and also the product name giving
us as much detail as possible will help us get
to the bottom of the issue.
Q: WHAT IS YOUR REFUNDS /
RETURNS POLICY?
If you have NOT completed the download
/ installation process, and bought within
14 days then we CAN refund / return your
product, please contact support with your
account email address and order number
so we can handle this quickly. If you HAVE
completed the installation process (even
if you’ve not yet registered your serial
number), please see our EULA in regards to
why we do not accept refunds and returns.
We can refund hard drive orders up until
the point when the drive is dispatched from
our office. This is usually 1-2 days after you
order.
Q: I’VE FORGOTTEN MY PASSWORD?
If you have forgotten your password, please
see this link spitfireaudio.com/my-account/
login/, and click ‘Forgotten Password’. If
at some point in the past you asked us to
merge two or more accounts but have since
forgotten, you MAY find that the forgotten
password isn’t working for the email address
you asked us to merge FROM. In this case,
please contact support with your name, and
any email addresses you think we might
know about, and we’ll work out what has
happened.
25SPITFIRE AUDIO - AIR STUDIOS REVERB USER MANUAL
© SPITFIRE AUDIO HOLDINGS LTD
MMXXIV