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ASU Career Services offers a comprehensive online Career Guide designed to help you evaluate career options, learn
about internships and launch your
career. The Career Guide includes detailed information about cover letters and resumes,
interviewing, business etiquette, portfolios, graduate school admission processes, effective job and internship search
strategies and more. Visi
t the Career Guide at asu.edu/careerguide.
r tBefo e: List of Duties After: Accomplishment S atements
Followed up with customers.
Initiated discussion of new product information during routine
follow-up calls with existing customers. Resulting in
20 additional sales the first month and development of an
upselling seminar for all customer service representatives.
Part of software training team.
Developed a computer-based training program that reduced
learner study time by 25% and saved an average of $800 in
travel expenses per off-site employee.
Maintained office equipment.
Researche
d recurring copier problems, and designed a “user
instructions” sign which reduced service calls by 50% and
decreased copier downtime by 40%.
Handled bookkeeping for a local retail store.
Identified preferred vendors and established an approval
process for purchasing that reduced incidental expenses by
30%.
Responsible for health promotion efforts.
Organized a company-sponsored bike-a-thon which raised
over $700,000 for the American Heart Association and
involved participation of over 1,000 employees.
Responded to customer inquiries and problems.
Earned the corporation’s annual “Outstanding Service
Provider” award based on feedback from both internal and
external customers.
Pe
Supervised staff.
rformed filing and other clerical duties.
Re
Hired, trained, supervised and evaluated two staff
in
compliance with company policies and procedures.
organized and maintained over 600 technical files,
reducing the file search time by an average of three hours
weekly.
Assisted wi
th coordination of conferences.
Negotiated with meeting facilities and monitored expenses to
reduce conference costs by 20%.
ASU Career Services
asu.edu/career