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ASU Career Services offers a comprehensive online Career Guide designed to help you evaluate career options, learn
about internships and launch your
career. The Career Guide includes detailed information about cover letters and resumes,
interviewing, business etiquette, portfolios, graduate school admission processes, effective job and internship search
strategies and more. Visi
t the Career Guide at asu.edu/careerguide.
r tBefo e: List of Duties After: Accomplishment S atements
Followed up with customers.
Initiated discussion of new product information during routine
follow-up calls with existing customers. Resulting in
20 additional sales the first month and development of an
upselling seminar for all customer service representatives.
Part of software training team.
Developed a computer-based training program that reduced
learner study time by 25% and saved an average of $800 in
travel expenses per off-site employee.
Maintained office equipment.
Researche
d recurring copier problems, and designed a “user
instructions” sign which reduced service calls by 50% and
decreased copier downtime by 40%.
Handled bookkeeping for a local retail store.
Identified preferred vendors and established an approval
process for purchasing that reduced incidental expenses by
30%.
Responsible for health promotion efforts.
Organized a company-sponsored bike-a-thon which raised
over $700,000 for the American Heart Association and
involved participation of over 1,000 employees.
Responded to customer inquiries and problems.
Earned the corporation’s annual “Outstanding Service
Provider” award based on feedback from both internal and
external customers.
Pe
Supervised staff.
rformed filing and other clerical duties.
Re
Hired, trained, supervised and evaluated two staff
in
compliance with company policies and procedures.
organized and maintained over 600 technical files,
reducing the file search time by an average of three hours
weekly.
Assisted wi
th coordination of conferences.
Negotiated with meeting facilities and monitored expenses to
reduce conference costs by 20%.
ASU Career Services
asu.edu/career
career
gu
i
de
acresume tion
v
e
r
b
s
ASU Career Services offers a comprehensive online Career Guide designed to help you evaluate career options,
learn about internships and launch your career. The Career Guide includes detailed information about cover letters and
resumes, interviewing, business etiquette, portfolios, graduate school admission processes, effective job and internship
search strategies and more. Visit The Career Guid
e at asu.edu/careerguide.
We’ve pulled together a lengthy list of action verbs designed to help you describe your educational and employment
experiences. Spend a few minutes to identify those words that best match your background. You will get better
results by checking job descriptions and job announcements.
Communication/People Skills
Addressed
Conveyed
Enlisted
Judged
Participated
Responded
Advertised
Convinced
Explained
Led
Persuaded
Sold
Arbitrated
Corresponded
Expressed
Lectured
Presented
Solicited
Arranged
Created
Formulated
Listened
Promoted
Specified
Articulated
Debated
Furnished
Manipulated
Proposed
Spoke
Authored
Defined
Helped
Marketed
Publicized
Suggested
Clarified
Developed
Identified
Mediated
Read
Summarized
Collaborated
Directed
Incorporated
Moderated
Reasoned
Synthesized
Communicated
Discussed
Influenced
Motivated
Reconciled
Translated
Composed
Dispatched
Interacted
Merged
Recruited
Traveled
Condensed
Distinguished
Interpreted
Negotiated
Referred
Wrote
Conferred
Drafted
Interviewed
Observed
Reinforced
Consulted
Edited
Involved
Obtained
Reported
Contracted
Elicited
Joined
Outlined
Resolved
Abstracted
Customized
Established
Initiated
Modified
Revitalized
Acted
Innovated
Originated
Shaped
Adapted
Instituted
Painted
Shared
Began
Integrated
Perceived
Set
Combined
Introduced
Performed
Solidified
Composed
Invented
Photographed
Solved
Conceptualized
Launched
Planned
Synthesized
Condensed
Memorized
Published
Visualized
Created
Modeled
Revised
Wrote
Creative Skills
Accentuated
Controlled
Established
Increased
Oversaw
Restructured
Administered
Converted
Evaluated
Initiated
Performed
Reviewed
Advanced
Coordinated
Executed
Inspected
Planned
Salvaged
Analyzed
Cut
Expanded
Instituted
Presided
Saved
Appointed
Decided
Fine Tuned
Led
Prioritized
Scheduled
Approved
Delegated
Generated
Managed
Produced
Secured
Assigned
Developed
Handled
Merged
Quadrupled
Selected
Attained
Directed
Headed
Moderated
Recommended
Streamlined
Chaired
Doubled
Hired
Motivated
Recovered
Strengthened
Considered
Eliminated
Hosted
Navigated
Recruited
Supervised
Consolidated
Emphasized
Implemented
Organized
Reorganized
Terminated
Contained
Enforced
Improved
Originated
Replaced
Tripled
Contracted
Enhanced
Incorporated
Overhauled
Restored
Troubleshot
Management/Leadership Skills
Data/Financial Skills
Administered
Balanced
Detailed
Maintained accuracy
Programmed
Solved
Adjusted
Budgeted
Determined
Managed
Projected
Trimmed
Allocated
Calculated
Developed
Marketed
Qualified
Yielded
Analyzed
Computed
Estimated
Measured
Reconciled
Appraised
Conserved
Extracted
Netted
Reduced
Assessed
Corrected
Forecasted
Planned
Researched
Audited
Decreased
Increased speed
Prepared
Retrieved
Helping Skills
Adapted
Cared
Directed
Integrated
Referred
Supplied
Adjusted
Clarified
Educated
Insured
Rehabilitated
Supported
Advised
Coached
Encouraged
Intervened
Related
Used teamwork
Advocated
Collaborated
Ensured
Led
Rendered
Volunteered
Aided
Contributed
Expedited
Listened
Represented
Answered
Cooperated
Facilitated
Mentored
Resolved
Arranged
Counseled
Familiarized
Motivated
Safeguarded
Assessed
Demonstrated
Furthered
Perceived
Serviced
Assisted
Developed sensitivity
Guided
Preventive
Simplified
Attended
Diagnosed
Helped
Provided
Spoke
Accomplished Compiled Filed Obtained Responded Standardized
Achieved
Completed
Followed through
Operated
Retained
Systematized
Approved
Configured
Generated
Ordered
Retrieved
Tabulated
Arranged
Corrected
Implemented
Organized
Recorded
Updated
Catalogued
Corresponded
Incorporated
Prepared
Reviewed
Validated
Charted
Dispatched
Inspected
Processed
Routed
Verified
Classified
Distributed
Judged
Provided
Scheduled
Coded
Diversified
Logged
Purchased
Screened
Collated
Enforced
Maintained
Recorded
Standardized
Collected
Executed
Met deadlines
Registered
Submitted
Compared
Facilitated
Monitored
Reserved
Supplied
Organizational/Detailed Skills
d
Analyzed Decided Explored Interviewed Published Summarize
Branded
Detected
Extracted
Invented
Recognized
Surveyed
Catalogued
Determined
Extrapolated
Investigated
problems
Synthesized
Clarified
Diagnosed
Field Formulated
Linked
Researched
Systematized
Collected
Differentiated
Gathered
Located
Reviewed
Tested
Compiled
Documented
Hypothesized
Measured
Searched
Wrote
Compared
Evaluated
Indoctrinated
Observed
Scanned
Conducted
Examined
Inspected
Organized
Studied
Critiqued
Experimented
Interpreted
Perceived
Solved
Research Skills
Adapted Communicated Empowered Focused Instructed Stimulated
Adopted
Conducted
Enabled
Guided
Invented
Taught
Advised
Coordinated
Encouraged
Individualized
Motivated
Tested
Benchmarked
Counseled
Enlightened
Influenced
Persuaded
Trained
Briefed
Critiqued
Evaluated
Informed
Schooled
Transmitted
Clarified
Decided
Explained
Initiated
Shaped
Tutored
Coached
Developed
Facilitated
Instilled
Simulated
Valued
Teaching Skills
Technical Skills
Adapted Conserved Engineered Printed Remodeled Studied
Applied
Constructed
Fabricated
Programmed
Repaired
Upgraded
Assembled
Automated
Built
Calculated
Computed
Converted
Debugged
Designed
Determined
Developed
Fortified
Installed
Maintained
Operated
Overhauled
Rebuilt
Rectified
Re-designed
Re-engineered
Regulated
Replaced
Restored
Solved
Specialized
Standardized
Utilized
Manual Skills
Assembled
Bound
Bent
Built
Controlled
Drilled
Drove
Fed
Handled
Lifted
Moved
Operated
Performed
Set-up
Pulled
Punched
Retooled
Shipped
Skilled
Tended
Worked
ASU Career Services
asu.edu/career