Underwriting guide | 1
Personal Finance
Underwriting
Guide.
First charge mortgages
Second charge mortgages
Consumer buy-to-let mortgages
Regulated bridging
July 2023
Underwriting guide | 2
Applicants
Address history 4
Age 4
Number of applicants 4
Marital status 4
First time buyers 4
Lending in retirement - Retired Applicants 4
Lending into retirement- Employed / Self Employed 4
Vulnerable applicants 5
Gifted deposits and gifted equity 5
Proof of residency 5
Non UK residents / passport holders 5
Know Your Customer Requirements (KYC) 5
Direct Debit Mandates 6
Income and Aordability
Universal Credit 12
Benefits for children 12
Maternity pay 12
Child maintenance 12
Industrial Injuries Benefit/War Pensions 13
Job Seekers Allowance/Income Support/Employment and Support Allowance 13
Unacceptable benefits 13
Assessing aordability 13
Automated aordability model 14
Plausibility 14
Income 14
Sustainability 14
Using benefit income 14
Credit profile and demerits
Demerit point 6
First Charge Applications 6
Second charge applications 6
Payday loans & Home Lender loans 7
Debt management, bankruptcy, IVAs, & CVAs 7
Debt consolidation 7
Previous mortgage or rental history 8
Income and Aordability
Income and aordability proof 8
Self-Employed income 9
Applicants who employ an Accountant 9
Applicants who who do not have an Accountant 10
Rental income for Consumer Buy-to-Let 10
Using additional rental income for residential mortgages & secured loans 11
Retired applicants 11
Temporary contract workers 12
Zero hours contracts 12
Unemployed applicants 12
Underwriting guide | 3
The loan
Disbursement of funds 15
Equitable Charges 15
Execution Only 15
Maximum loan amounts 15
Loan purpose 15
Right-to-buy 16
Shared ownership 16
Secured loans 16
Consumer buy-to-let 16
Regulated bridging 16
Interest only 16
Interest rollup 16
First charge mortgagees/lenders - secured loans
Acceptable first charge mortgagees/lenders 17
Unacceptable first charge mortgagees/lenders 17
Lending behind nonstandard first charge mortgages 17
Mortgage reference & redemption figure bypass scheme 17
Qualifying contracts 17
Repayment Strategies 18
Regulated bridging 18
Responsible Lending 18
Properties
Acceptable securities 19
Additional securities 19
Buildings Insurance 19
Property types 19
New builds 19
Shared ownerships 19
Ex-council properties 20
CBTL 20
Help to buy 20
Self-build properties and developments 20
Tenure 20
Valuations 20
Prepaid fees 21
Redemption Administration Fee 21
Title insurance & solicitors costs 21
Legal advice
Solicitors to Witness and Advise 22
Conveyancing Requirements 22
Solicitors acting 22
Fraud prevention
22
Underwriter referral
22
Contact us
23
Submitting an application to us
24
Underwriting guide | 4
Applicants
Address history
Minimum of 3 years address history is required for all applicants.
Age
The minimum applicant age is 18. For all residential mortgages and regulated
bridging applications, the loan term should end before the applicants 85th birthday.
Second charges the loan term should end before the applicants 80th birthday.
There is no maximum age restriction for consumer buy-to-let (CBTL) applicants where
rental income meets or exceeds the required interest coverage ratio. If you are using
Rental Income verified by an Estate or Letting Agent’s rental projection, 90% of the
rental income must meet or exceed the required interest coverage ratio.
Number of
applicants
The maximum number of applicants accepted on a case is 4.
Marital status
When an applicant is married, in a civil partnership, or in a couple living together
in excess of 12 months (whether on the title or not) the application must be in joint
names.
First time buyers
First time buyers are accepted on all products. They must have no declining unsecured
credit.
Lending in
retirement - Retired
Applicants
Retired applicants are accepted on all products. Where an aordability assessment is
required, aordability must be assessed based on pension income and expenditure at
the point of completion.
Lending into
retirement-
Employed / Self
Employed
For employed and self-employed applicants the Lending into Retirement Policy applies
if the term of the mortgage exceeds the applicant’s intended retirement age or the age
of 70; whichever is earliest.
We may lend beyond the applicant’s retirement age subject to the following:
If the applicant is greater than or equal to 10 years from the agreed retirement age
then:
• The applicants lending into retirement must be captured in My broker venue. It
must confirm how they plan to meet the repayments post retirement;
• Where pension income is intended to be used to meet payments post retirement
then the existence of a plausible pension provision must be evidenced by sustained
contribution into a pension by way of pay slips or current year’s pension statement.
If there is a concern over the level of pension payment being made then a full
illustration of projected benefits may be required.
Where an applicant is aged 56 years or older and the application takes the applicant
beyond their stated retirement age or where the applicant is within 10 years of the
agreed retirement age, we may proceed on a referral basis.
In addition to the above, a full assessment of aordability post retirement must be
completed based on:
• The expected income post retirement;
• Expenditure may be adjusted to reflect known changes in income such as maturity
of a first charge loan or other committed loan payments or a reduction in number of
dependents.
Please ensure that the Aordability Assessment Form, aordability assessment post
retirement form, lending into retirement declaration and any relevant proofs are sent
as part of the referral.
If the applicant is retired at the point of funding aordability must be assessed based
on pension income and expenditure at the point of completion.
Underwriting guide | 5
Applicants
Vulnerable customer
A Vulnerable customer is someone who, due to their personal circumstance is
especially susceptible to detriment. They are therefore at greater risk of experiencing
harm.
Should you have any reason to believe that an applicant is vulnerable for any reason,
perhaps they have declared they have a mental health issue, are recently bereaved or
they appear to have diculty in understanding the loan application process, then you
should take additional care to ensure that they understand the transaction and make
us aware if you have any concerns about them and their loan application.
You are required to declare this via our data capture fields on my broker venue.
Gifted deposits and
gifted equity
Gifted deposits are only accepted from the following close relatives of the applicant(s):
• Parent/Step-Parent/Parent-in-Law
• Sibling/Child/Step-Child/Son-in-Law/Daughter-in-Law
• Grandparent/Grandchild
• Aunt/Uncle
Gifted Deposit letters will be required on all applications prior to funding, these will
be obtained post oer. In addition to the signed letter, we need proof of identification
from the Donor to include proof of name and proof of current residence but this does
not need to be a certified copy.
Gifted equity is acceptable up to a max of 65%, equity being gifted must be from a close
relative (see gifted deposit) and where there is no declining credit.
Proof of residency
Required when an applicant does not pass EID.
For a full list of what we accept as proof of residency please see page 25 in the
Underwriting guide.
Non UK residents /
passport holders
All applicants must be UK residents, except for consumer buy-to-let applications.
• Any applicants who do not have a UK Passport are subject to underwriter referral.
• All applicants must be UK residents, hold permanent rights to reside, be paid in
pounds sterling and have a UK bank account.
Know Your Customer
Requirements (KYC)
Together has implemented procedures to protect itself and others from financial crime.
It is a requirement that brokers and lenders verify identification for every customer. As
part of that process we must take reasonable steps to establish that a customer is who
he/she claims to be by obtaining sucient evidence of identity.
In most cases Electronic Identification (EID) will satisfy our Know Your Customer
(KYC) requirements. The EID result must be a ‘pass’ and the applicant must be on
the voters roll, which will satisfy KYC for that applicant. In cases where full KYC
requirements are needed certified copies of documents will be acceptable from
Accredited and FCA Authorised brokers. We will also accept documents certified by the
applicant’s solicitor provided they are registered with the Law Society.
As a broker you must (if applicable):
Follow our KYC requirements by providing clearly certified documents from our
acceptable list of documents for proof of name and proof of residency.
For a full list of what we accept as proof of ID, please see page 25 in the Underwriting
guide.
Underwriting guide | 6
Applicants
Direct Debit
Mandates
In order for Together to remain compliant with Direct Debit scheme rules, we need
to ensure that all applications are submitted with a BACS compliant Direct Debit
mandate. As a reminder we wanted to make you aware of the following:
The mandatory information that must be completed in full by the customer is as
follows:
• Full name of the account holder.
• Correct Bank account number and sort code.
• Name and Address of the account holders bank.
• Reference number (My Broker Venue submission reference).
• Account holders preferred telephone number.
• All Signature(s) and date.
All direct debit mandates must be completed in full and produced via My Broker Venue
rather than using locally stored PDFs. This ensures you are always using the up to date
version. We do not accept photographs of this document.
Credit profile and demerits
Demerit point
Demerit points are defined as arrears, a CCJ or a default. For CCJs and default
definitions please see individual product cards. Any CCJs or defaults that require an
underwriter approval will count as a demerit.
Arrears demerit points are based on the highest number of months in arrears of any
secured lending in the last 12 months.
We do not accept regulated bridging applications where the applicant has any secured
arrears.
First Charge
Applications
For Purchases, Right-to-Buy & Shared Ownership applications, applicants must have
no declining unsecured credit in the last 6 months.
For Remortgages declining unsecured credit is accepted for downsizing and deeds
cases only where a plausible explanation is obtained and there is a clear benefit, bank
statements may be required.
Second charge
applications
The unsecured payment profile will be taken into account. Please refer the case if the
client’s unsecured credit profile is declining or if there have been issues with unsecured
payments in the past few months, plausible explanations and bank statements may be
required, a clear benefit to the loan must also be documented.
Underwriting guide | 7
Credit profile and demerits
Payday loans & Home
Lender loans
Applicants with more than one active payday loan will not be considered. The only
exception to this that may be considered is where an applicant is a home mover and
will be redeeming all credit from the sale proceeds of their existing property.
Applicants with one active payday loan will be considered however the payday loan
must be redeemed from our new mortgage (Remortgages, deed cases and secured
loans only).
Together will accept up to 3 settled payday loans in the last 12 months
Applicants with an existing payday loan and a declining credit profile will be
considered by referral only.
A plausible explanation is required from the applicant detailing why the payday loan(s)
were required.
Any applicants with Home Lender loans within the last 12 months will need to provide
a written explanation and will be subject to underwriter approval.
Debt management,
bankruptcy, IVAs, &
CVAs
Where an applicant has been discharged from a bankruptcy / IVA or DMP for a
minimum of 2 or more years, these can be considered on a referral basis, this is
applicable for all charges.
Debt consolidation
Clearing loans secured against the applicant’s home
Redemption figure(s) must be provided for any secured loans that are being repaid,
these must be addressed to Together or the broker. The lender must provide a full
undertaking to remove there charge upon receipt of cleared funds.
Clearing fixed term unsecured credit, CCJs and defaults
For any unsecured fixed term credit, default or CCJ being repaid from the loan (e.g.
unsecured loans, hire purchase agreements), up-to-date redemption statements
must be provided. These will need to be obtained and submitted with the full case at
underwriting.
We will make electronic payments directly to the creditors to repay these loans if the
creditor provides their bank details with the redemption statement, this must be on
company letter headed paper.
We will make a cheque payable to the creditor when bank details are not provided, to
send to the applicant to promptly forward to the creditor in order to redeem and close
the account.
Reference numbers must be un redacted.
Clearing revolving credit e.g. credit cards
For revolving credit items such as credit cards, store cards and mail orders:
• Provide a recent, full statement for each item of revolving credit being repaid,
including the creditor’s relevant bank details on company letter headed paper.
• Where full statements are provided we will pay the balance of the revolving credit
directly to the creditor by electronic payment.
Please note that up-to-date balances will be confirmed in the Binding Oer document
issued to the applicant(s). It will remain the applicants’ responsibility to meet any
additional expenditure or liability that has been incurred but is not included in the
figures stated in the Binding Oer.
For CBTL applications the balance required for debt consolidation will be paid to
directly the applicant.
Underwriting guide | 8
Credit profile and demerits
Ground rent and service charges
When the security is a leasehold property we will require confirmation in writing from
the freeholder/management company that all ground rent and/or service charges are
paid and up to date. Where there are arrears these will cleared from the advance and
we will require authority from the applicant(s) that they understand and authorise
them to be disbursed from the loan.
Any significant service charge or ground rent arrears will be considered when assessing
the customer’s aordability of the proposed loan, and where there are concerns the
loan may be rejected.
On right-to-buy applications we will also take into account any future costs and/or
ground rent/service charge that the applicant will be liable for within the aordability
calculation.
Where an application is an automated aordability pass, any leasehold or future
leasehold costs (ground rent or service charge) must be indicated on my broker venue.
Previous mortgage or
rental history
If the applicant has a mortgage we will require proof of the last 12 months payment
history.
For residential mortgage applications, if the applicant has been a private or public
sector tenant then we will require proof from the landlord that the last 12 rent
payments have been made.
Income and Aordability
Income and
aordability proof
Where an applicant(s) income can be verified through our system, payslips or evidence
of benefits may not be required. Where Universal credit is being used, we still require
last 3 statements. We do not accept housing element of universal credit.
ONS Expenditure is automatically calculated, where applications pass ONS there are
five additional area’s relating to possible costs which are not covered as part of the
automated assessment:
• Childcare costs / school fees
• Ground rent and service charges
• Care costs
• Child / spouse maintenance payment
• Other committed expenditure
Where bank statements are received please ensure to cross reference all regular
transactions / payments on the statements to the declared expenditures.
Eligibility for regulated bridging is based solely on the customer having a valid
repayment strategy (as per criteria) in place.
Where an applicant is employed by a family member, in addition to payslips, a letter
from the company accountant will be required or a bank statement which confirms the
income stated on the payslips.
We will require proof of income from the current employer in all cases where the
applicant is employed (except for regulated bridging and CBTL applications). This
can be in the form of payslips or our ‘Employer’s Confirmation Form’ if the required
amount of payslips cannot be provided. Please note when an applicant is paid in cash
or via cheque we will need an ‘Employer’s Confirmation Form’ in all cases (completed
by the employer).
Underwriting guide | 9
Income and Aordability
If the applicant receives payslips they should include year-to-date totals, be
computerised/printed and should confirm the applicant’s name.
• If the applicant is paid monthly/4-weekly/fortnightly we require three of the last five
payslips.
• If the applicant is paid weekly we require four payslips from the last six weekly
payslips.
• If the applicant does not receive payslips then an Employers Confirmation form must
be provided, which is available on MyBrokerVenue.
Only bonuses, commission and overtime paid on a monthly basis, showing on all
payslips and are a consistent amount may be used as income, it will also need to tally
with year to date figures to be acceptable.
Probationary period is ignored.
Where an applicant has a second job, we will accept 100% of this income subject to it
being plausible that it is sustainable for the term of the loan.
If the applicant has had a second job for less than 6 months, please refer.
There is no minimum time requirement with the current employer however the
applicant will need to have been in continuous employment for the last 12 months.
This doesn’t have to be in the same line of work. If an applicant has not been working,
and/or has been claiming unemployment benefit, this will not be classed as continuous
employment. If the applicant is starting their first job they must be in their current
position for a minimum of 6 months.
Self-Employed
income
The minimum trading period for self-employed applicants is 12 months.
Applicants will be considered self-employed if they are a:
• Sole Trader (including those who sub-contract on an individual or multiple basis)
• Partner who is currently in a Partnership or Limited Liabilities Partnership
• Shareholder in a limited company owning 20% or more of any shares issued
Applicants
who employ an
Accountant
If the applicant has an Accountant, we require a copy of the Accountant’s Certificate.
This must be completed by an Accountant who holds a current practicing certificate
and is a member of an accepted accounting body. For confirmation of the accepted
accounting bodies please see the current Accountant’s Certificate.
The net income figure used to complete the Aordability Assessment is the amount
shown on the certificate in the relevant box titled ‘Total Net Income’ divided by the
account period (normally 12 months) - this can be used providing the figure is less
than 6 months old.
Average Net Income is:
__________Net income figure__________
Divided by the relevant period e.g. 12 months
If the information is greater than 6 months old then the lesser of the amount detailed
on the Accountant’s Certificate or the projected earnings will be used.
If the applicant’s projected earnings are higher than the year-to-date figures we will
require a plausible reason for the increase in net income and confirmation that the
increase is sustainable.
Underwriting guide | 10
Income and Aordability
The Accountant should enter this information into the relevant section of the
Accountant’s Certificate.
Where an applicant has received SEISS or JRS grant, obtain an explanation and then
please refer.
Applicants who
do not have an
accountant
If the applicant doesn’t have an Accountant then we will accept the applicant’s last two
SA302s provided the latest SA302 is dated within the last 18 months. If we are using
internet printed SA302s we will also require both Tax Overviews to accompany these.
The net monthly income will be calculated from the last SA302 and the previous one
will be reviewed in relation to sustainability.
We will also accept the last two 100% Submitted Tax Calculations from HMRC along
with the matching Tax Overviews provided the latest Tax Calculation is dated within
the last 18 months. The net monthly income will be calculated from the latest Tax
Calculation and the previous one will be reviewed in relation to sustainability.
If an applicant is not evidencing their income via an accountant, we will also require
their latest three months business bank statements to be reviewed in relation to
sustainability, and will help support that the income levels from the latest SA302 are
still plausible.
The net monthly income from the SA302 will be calculated using the following
method:
Average Net Income is:
Income for tax purposes - (Income Tax + NI Contributions due for the year)
Divided by 12
If the applicant doesn’t have an Accountant, or is unable to provide two SA302s,
they will need to employ the services of an Accountant, who can then provide an
Accountant’s Certificate.
Rental income for
Consumer Buy-to-Let
For CBTL applications, proof of rental income is required in all cases. Rental income
must be verified via an Assured Shorthold Tenancy agreement (AST) or via an agent
assessed projection, the total rent received must be equivalent to a minimum of 125%
of the total secured lending repayments as detailed below.
We will be using the following Interest Coverage Ratios when assessing aordability on
consumer buy-to-let applications:
• Individual applicants that pay basic rate tax: 125%
• Individual applicants that pay higher rate tax: 145%
• Individual applicants that pay additional rate tax: 165%
Where rental income is verified by an Assured Shorthold Tenancy agreement (AST),
100% of the rental income must cover the required 125% / 145% / 165% of the total
secured lending repayments; where rental income has been verified by an Estate or
Letting Agent’s rental projection, 90% of the rental income must cover the required
125% / 145% / 165% of the total secured lending repayments.
In addition to obtaining proof of rental income, the total gross income of all applicants
must be entered into the total annual taxable income (including rental) field in the
CBTL aordability tab.
Underwriting guide | 11
Income and Aordability
Where the interest coverage is less than 165% you will need to provide proof of gross
income, using one of the following:
Employed applicants –most recent payslip or latest P60
Self-Employed applicants – Accountant’s certificate or letter from accountant
confirming income or latest SA302.
Retired applicants – most recent pension advice slip or pension statement.
Using additional
rental income for
residential mortgages
& secured loans
Where an applicant has a rental property which is jointly owned with another party
who is not associated with our application, please refer to an underwriter.
Where accountant certificate or SA302 is submitted as proof of self-employed income
and rental income is included, this can be considered. We need to ensure the rental
declared on any accountant certificate is a net figure. If we have verified the rental
figure is net of any costs, mortgage payment and tax liability then the buy to let
mortgage can be ignored.
Where an applicant has a background but to let and they are employed, if there is
no accountant certificate or SA302 as they have acquired the property less than 12
months ago, current signed assured shorthold tenancy agreement will be required. The
BTL mortgage payment will need to be captured in My Broker Venue and all applicable
fields completed.
Where rent is received from a family member, this cannot be considered for income
purposes.
Retired applicants
The net monthly income for the relevant income is calculated using the following
method:
Average Net Income is:
Income for tax purposes - Income Tax
Divided by the relevant period
Private pensions are accepted as income, with the following proof required:
• Annual pension - the last annual award statement or P60
• Monthly pension - two private pension payslips dated within the last three months
If the applicant doesn’t have the requirements above, the following are acceptable:
• Annual pension – bank statement entry showing the amount credited
• Monthly pension - two bank statement entries dated within the last 3 months which
shows the credit to their account
State Pension, Pension Credit, Disability Living Allowance, Child Tax Credit, Working
Tax Credit, Child Benefit, Widowed Parent’s Allowance, Carer’s Allowance, and
Attendance Allowance are also accepted as income, with the following proof required:
• Award statement for the current year, or
• Two bank statement entries dated within the last three months
Underwriting guide | 12
Income and Aordability
Temporary contract
workers
Applicants on a fixed term, long term, or renewable contract will be considered on
a referral basis. Evidence of their contract must be provided in conjunction with the
required relevant proof of income. Short term contracts are not acceptable. Seasonal
work is not acceptable.
Zero hours contracts
Applicants on zero hour contracts are accepted provided they have been in their
current employment for a minimum of 6 months. 6 months’ payslips are required as
proof of income if paid monthly. If paid weekly then 3 months’ payslips are required.
Applicants in a probationary period will not be accepted.
Unemployed
applicants
Incapacity Benefit and Employment and Support Allowance after 2008
Accepted, with the following proof required:
• Award letter dated within the last six months, or
• Two bank statements dated within the last 3 months, with confirmation that it will
continue to be awarded throughout the term of the loan
Universal Credit
Universal credit is replacing the following benefits:
• Jobseekers allowance
• Housing benefit
• Working tax credit
• Child tax credit
• Employment and support allowance
• Income support
We require a minimum of last 3 months full online payslips from DWP. We do not
accept housing element of universal credit, this must be excluded from income
calculations.
Benefits for Children
Accepted in the following circumstances:
• The income will not cease during the term of the loan, as the children may attain an
age during the term of the loan that makes them ineligible for the benefit
• The applicant provides a letter detailing a satisfactory and plausible explanation that
describes how they can sustain the payments once the benefit ceases
• Latest award letter (most recent year) or last 2 months bank statements confirming
amount received.
Maternity pay
Where an employed applicant is on maternity leave, we will use lowest maternity
pay the applicant receives (evidence required) or Statutory, where the applicant
is returning to work imminently we will need confirmation from the employer the
applicant is returning to work and confirmation if the applicants salary has changed.
Please also consider if the applicants expenditure is correct e.g. childcare costs.
Child maintenance
Accepted in the following circumstances:
• Arrangements must be made via the Child Support Agency (CSA) or by Court Order
• The terms of the arrangements must be assessed by the broker before submitting the
case to the lender
• In both arrangements the ages of the children must be established and the terms of
the CSA Agreement or Court Order reviewed to assess for future aordability as the
terms may vary
Underwriting guide | 13
Income and Aordability
A certified copy of the CSA Agreement or Court Order must be provided as proof of
income.
Average Net Income is:
_____Confirmed Income_____
Divided by the relevant period
Industrial Injuries
Benefit/War Pensions
Accepted, with the following proof required:
• Award letter dated within the last 6 months, or
• Two bank statements dated within the last 3 months
Job Seekers
Allowance/Income
Support/Employment
and Support
Allowance
Only accepted as income for the second or subsequent applicant where the first
applicant is working and is a joint owner of the security.
ESA is accepted for single applicants where they are in receipt of Personal
Independence Payment (PIP).
Unacceptable benefits
The following benefits are not accepted:
• Bereavement Allowance
• Bereavement Payments
• Health in Pregnancy
• Sure Start Maternity Grant
This list is not exhaustive – please refer any applications that have not been detailed
above as we may be able to accept them.
Lodger income not acceptable.
Assessing
aordability
An aordability assessment will be required for all residential mortgage and secured
loan applications. The aordability assessment required will dier depending on
the mortgage’s regulation. An aordability assessment is not required for regulated
bridging applications.
It is important that the broker and the lender assess an applicant’s aordability
thoroughly to ensure that they can aord the loan both now and in the known
future. To assist you in making this assessment, applications will be assessed using
an aordability assessment model which takes into account the applicant’s income,
expenditure and credit commitments.
The Aordability Assessment Calculator is completed on My Broker Venue and will
provide a Maximum Aordable Monthly Repayment (MAMR) that Together will accept
based on the information provided.
As well as assessing an applicant’s income and expenditure, there are three key
elements that need to be considered:
• Is the income or expenditure stated plausible?
• Is the loan payment aordable now?
• Is the loan payment sustainable for the full term of the loan?
The Aordability Assessment Calculator has been built to consider plausibility and
sustainability when determining the MAMR however there are some points that you
will need to verify and challenge with the applicant.
Underwriting guide | 14
Income and Aordability
Automated
aordability model
Our aordability calculator will now assess applicant’s income and expenditure against
our automated aordability model before requiring you to provide customer stated
expenditure. This is using the Oce of National Statistics data combined with the
household demographic and location. There are only two outcomes -
Automated Pass:
If the outcome of the assessment is pass, then there will be no further information
required from the applicant(s) and you will not have to provide line by line expenditure
items. If the applicant(s) are consolidating any items of credit from the advance they
will need to sign the “aordability assessment form”.
Automated Fail:
If the outcome of the assessment fails, you will need to ‘Opt-In’ to providing customer
stated expenditure. A full aordability assessment will be required and the customer
will be required to sign this form to confirm their expenditure. This will be assessed by
our underwriting team as part of our standard process.
You will not be able to move an application back to automated pass once you have
triggered customer stated expenditure.
Plausibility
All expenditure declared by the applicant(s) should be a realistic reflection of their
general spending. You should advise the applicant to use bills, invoices and receipts
to help them complete the aordability assessment. Where the expenditure appears
unrealistic or lower than we would expect, we will require a plausible explanation from
the applicant as to why their expenditure appears to be low for that particular item.
We reserve the right to contact an applicant to confirm their declared expenditure for
plausibility to enable the loan to proceed. Bank statements or previous bills/statements
may also be requested if the underwriting team deems this necessary to support low
declared expenditure.
Income
Income, in UK currency only, must be appraised to ensure that it appears to be relevant
to the occupation that has been stated by the applicant, particularly for self-employed
applicants. Employment and accountant verification calls may be required and may be
completed by the Underwriter.
Sustainability
It is essential that an applicant can aord the loan throughout the whole term. It is
therefore important that the income they have declared will be sustainable for the full
term of the loan, taking into account that the monthly cost of their debts may rise and
other household emergencies may happen during the term of the loan.
Using benefit income
Where the term of the proposed loan will extend beyond the period in which the
applicant will receive particular benefits (e.g. Child Tax Credits), the applicant should
provide a plausible explanation as to how the income will be replaced and advice of
any expenditures related to that benefit that will be no longer applicable.
The explanation will be assessed for sustainability and plausibility and in some cases
we may require proof.
Underwriting guide | 15
The loan
Disbursement of
funds
Funds are disbursed using next day BACS as standard unless the customer requests a
Telegraphic Transfer (TT). A TT fee is not charged.
Equitable Charges
Equitable charges are not accepted.
Execution Only
Execution only is accepted for the following reasons:
• High net worth
• Mortgage professional
• Business loans
Execution only is not accepted for right-to-buy, debt consolidation, or regulated
bridging applications.
Max term
See product plans
Max LTV
See product plans
Maximum loan
amounts
Purchases & remortgages
Maximum loan amount includes the net loan amount, lender acceptance fees and all
broker/intermediary/third party fees that are added to the loan.
Any fees that are prepaid by the applicant are not included in the maximum loan
amount.
Right-to-buy & shared ownership
Maximum loan amount includes the net loan amount only.
Lender acceptance fees, insurances, broker/intermediary/third party fees, and any fees
that are prepaid by the applicant are not included in the maximum loan amount.
Secured loans
Maximum loan amount includes the net loan amount, plus all broker/intermediary
fees that are added to the loan.
Lender acceptance fees, third party fees, and any fees that are prepaid by the applicant
are not included in the maximum loan amount.
Please note that applications where the secured loan amount is greater than the first
charge mortgage balance must be referred for underwriter approval.
Consumer buy-to-let
Maximum loan amount includes the net loan amount, lender acceptance fees, and all
broker/intermediary/third party fees that are added to the loan.
Any fees that are prepaid by the applicant are not included in the maximum loan
amount.
Regulated bridging
Maximum loan amount includes the net loan amount, rolled-up interest and all
broker/intermediary/third party fees that are added to the loan.
Any fees that are prepaid by the applicant are not included in the maximum loan
amount.
Loan purpose
Any legal purpose is accepted however this must be clearly detailed on the application/
enquiry form on day 1 as the purpose may aect the terms and conditions applied to
the loan. Should Together establish at any stage that the incorrect documentation has
been issued, we will request that the correct documentation be issued and the relevant
regulation be applied.
For regulated bridging applications consolidation of unsecured credit and
consolidation of CCJs and defaults is not accepted.
Underwriting guide | 16
The loan
We do not accept any level of consolidation where an application is a second charge
and is interest only.
Right-to-buy
LTVs are based on the OMV. Maximum LTV includes the net loan plus any broker/
intermediary fees; any fees that are prepaid by the applicant are not included in the
maximum LTV.
Shared ownership
LTVs are based on the OMV multiplied by the applicants’ share. Maximum LTV
includes the net loan only as long as gross loan is covered by Mortgagee Protection
Clause (MPC); any fees that are prepaid by the applicant are not included in the
maximum LTV.
Secured loans
LTVs are based on the OMV and the priority charge redemption figure and our
advance.
Maximum LTV includes the net loan only plus any broker/intermediary fees; any fees
that are prepaid by the applicant are not included in the maximum LTV.
Consumer buy-to-let
CBTL re-mortgage LTVs are based on the OMV.
CBTL second charge LTVs are based on the OMV, the priority charge redemption
figure–and our advance. Maximum LTV includes the net loan plus any broker/
intermediary fees; any fees that are prepaid by the applicant are not included in the
maximum LTV.
Regulated bridging LTVs are based on the open market value (OMV) or purchase price, whichever is
the lower.
Maximum LTV includes the net loan amount plus any broker/intermediary fees, plus
all rolled up interest. Any fees that are prepaid by the applicant are not included in the
maximum LTV.
Interest only
Interest only is available across selected products and is strictly subject to the
plausibility of the repayment strategy.
We do not accept any level of consolidation where an application is interest only and
the application is second charge.
Interest only explanation must be captured in My Broker Venue.
Interest rollup
All regulated bridging products are on an interest roll-up basis only. There are no
monthly repayments; interest is compounded on a monthly basis and the full balance
of the loan, including all rolled-up interest and any fees added to the loan, is payable
upon redemption.
Underwriting guide | 17
First charge mortgagees/lenders – secured loans
Acceptable first
charge mortgagees/
lenders
We will lend behind most high street banks and building societies, and will consider
secured loans behind most non-conforming lenders. Where applicants have an
existing mortgage with a non-conforming lender, they must be with same lender for a
minimum of 12 months.
Unacceptable first
charge mortgagees/
lenders
We will not lend behind the following lenders or associated companies. Please note this
list is not exhaustive and subject to change at any time:
If the lender is not referred to here, please refer to underwriter, copies of the mortgage
oer may be required.
We will not lend behind any fringe lenders and will not secure a third charge behind
other Lenders.
Lending behind non-
standard first charge
mortgages
We will consider lending behind fixed rate, daily interest, flexible, credit reserve,
open plan, and other “non-standard” mortgage types. In certain circumstances, first
charge lenders have an “obligation to make further advances” on the security. Before
we are able to complete the secured loan we require a signed deed of postponement
or confirmation of what the maximum liabilities are and that it is capped at this level.
(This is the Maximum Liabilities Confirmation). The Loan to Value will be based on the
Maximum Liability not the mortgage balance and may be reduced. Where the security
is in Scotland and the mortgage lender is predominately known to oer flexible, open
plan mortgages, a mortgage reference and maximum liabilities/deed of postponement
will be required.
Mortgage reference
& redemption figure
bypass scheme
The mortgage balance on the Equifax search is accepted to calculate the Loan to Value.
Consent and confirmation of arrears may still be required. Last update is required
within 30 days before completion. Consent to register and redemption figures (if
applicable - see plans) are required for lenders placing restrictions at HM Land Registry
and for non-conforming lenders. A reference may be required if the applicants have re-
mortgaged within the last 6 months.
If arrears are showing on Equifax/Experian, confirmation of arrears will be required
from the lender. If the lender will only provide conditional consent, then the full
amount to grant consent will be needed.
Landmark Mortgages, Northern Rock, NRAM, Virgin Money and flexible or open plan
type mortgages are not accepted on bypass schemes and a full mortgage reference will
be required.
Qualifying contracts Consumer buy-to-let
An application will be considered a consumer buy to let (CBTL) on the basis of the
following statements. The statements are in priority order, so for example if someone
owns a BTL property already (No 4) and inherits a further property (No 7) the
application will be unregulated due to the priority given to the statements.
• 5D
• Armative
• Associates
• Base
• Black Horse
• Black Horse / Cedar
Holdings
• Central Trust
• Churchhouse Trust
• Davenport Securities
• Interbay
• London Mortgage
Corporation (pre Oct
2004)
• London & Scottish Bank
• Norton Finance
• Ocean Money
• Prestige (Sheldon
and Stern, Barex,
Lawnbourne, etc.)
• Private Mortgages
(dependant on terms)
• Shawbrook
• Sherringtons
• Swift Group
• Wave Lending
• Welcome
• Webb Resolutions
• Wood berry Securities
Underwriting guide | 18
First charge mortgagees/lenders – secured loans
1. If the borrower or a ‘related person’ does not occupy any part of the property
2. The borrower is an Individual, Partnership of 3 or less persons or an unincorporated
body
3. The loan purpose is not to purchase the security
4. The borrower does not own any other properties which are rented out
5. The transaction is a ‘Let to Buy’ transaction
6. The borrower or a ‘related person’ has lived in the property since it was last
purchased
7. The property was inherited
We can consider a CBTL if an applicant lives abroad and meets the required Interest
Coverage Ratio. The applicant must hold a UK bank account in their name and the rent
must be received in sterling and paid into a UK bank account.
Repayment Strategies Interest only residential mortgages & secured loans
Acceptable repayment strategies are the sale of owner occupied property (downsizing)
and / or the sale of second UK property, where there is sucient equity to make this
strategy plausible.
Other repayment strategies that may be considered include tax free cash from a
suitable pension plan, endowment policies and stocks & shares ISAs. Proof may be
required.
The following repayment strategies are not accepted – sale of property to move into a
rental property, cash savings (including cash ISA), switching to a capital repayment
mortgage, remortgage, inheritance, increase in house prices, sale of property abroad
and sale of business.
Interest only explanation must be captured in My Broker Venue.
Regulated bridging
Eligibility for regulated bridging is based solely on the customer having a valid
repayment strategy in place and an assessment of income and aordability will not be
undertaken. Proof of income is not required in most cases as this will not be used to
assess aordability.
Acceptable repayment strategies include the sale of owner occupied property or
inheritance where a grant of probate has been issued.
For sale of owner occupied property the property must be on the market and sales
particulars must be provided. For inheritance where a grant of probate has been issued
we require confirmation that the grant of probate has been approved. We also require
details of the applicant’s solicitor and a copy of the will which has been verified by the
applicant’s solicitor. Where the grant of probate was provided to the applicant within
the last six months this must be reviewed by an Underwriter.
Responsible Lending
If a client is re-mortgaging or redeeming a second charge it must be in the client’s best
interests and to their benefit.
Please check the following before submitting your application:
• It must be evident from the credit search that the Customer’s financial position is
stable or improving
• The expenditure stated on the aordability assessment form should be reflective
of any evidence you have seen (such as bank statements or utility bills) before
submitting the case to us
Underwriting guide | 19
First charge mortgagees/lenders – secured loans
We would expect the stated expenditure and aordability to reflect the last 12 months
credit profile; for example, we wouldn’t expect low expenditure and a high relative
MAMR if the customer is using payday loans, they are not servicing current credit
commitments, or they have credit card balances which are close to their credit limits.
These circumstances may suggest that the stated expenditure is inaccurate as the
credit profile infers that there is a strain on their current aordability and you should
review this with all the evidence that you have and challenge the customer where their
responses do not seem plausible.
Properties
Acceptable securities
All property structures, re considered in England, Scotland and Wales.
High Rise flats are by referral only, we will require the following: construction type, if
cladding is present and number of floors.
Fire Risk Assessment and Cladding for Flats:
For all flats in blocks (both above and below six storeys) an up to date Fire Risk
Assessment (FRA) must be in place, a copy must be provided and must be acceptable to
Together for us to proceed.
Additional securities
For Regulated Bridging applications, an additional property can be used as security
where required – either a first or second charge can be taken against the additional
security. Where a second charge is being taken, the second charge nominal rate will
apply to the full loan amount. Second charge LTV is based on the redemption figure
for the priority charge. Applications which are lower than 50% LTV do not require a
redemption figure.
Where using multiple securities, all properties must be in the same legal jurisdiction
(e.g. both properties must be in England/Wales, or both properties must be in
Scotland).
Buildings Insurance
A current building insurance policy will be required on all non-purchase applications.
Please complete the relevant section on MBV.
Property types
For definition of property types please see individual plans for details.
New builds
We do not accept builder incentives on new build properties other than white goods
Where at time of oer the property is incomplete a reinpsection will be require prior
to funding, this will be noted in the oer and at the cost of the applicant. Where a new
build is in excess of 3 months from completion of the build, please do not submit.
Shared ownerships
For shared ownership purchases, the housing association need to confirm and agree
the following to enable completion, where the information is not satisfied we will not
be able to proceed:
• Details of percentage owned
• Details of monthly rent available
• Details that Together personal finance limited is an approved lender by the housing
association and Together will be covered for the gross loan.
Underwriting guide | 20
Properties
Ex-council properties
England & Wales - ignore all pre-emption.
We will only lend a maximum of the discounted purchase price within the first 12
months of the pre-emption period
Scotland – we do not lend on ex-council properties in Scotland within the pre-emption
period.
CBTL
All CBTL applicants must provide proof of an energy performance certificate rating of
“E” or better for their rental property.
Help to buy
We do not oer help to buy mortgages. Other shared equity can be considered by
referral only with the relvant documentation about the scheme being available.
Self-build properties
and developments
Self-build properties and developments are accepted strictly by underwriter approval
only and each application is considered on its own merits. Applicants must have
NHBC, Zurich or Premier Guarantee, or Architect’s Certificates along with a copy of the
architect’s indemnity details.
Stage advances for self-build properties are not considered.
Tenure
A minimum of 50 years must be remaining at the end of the loan term for all leasehold
properties.
Valuations
The open market valuation (OMV) and projected 90 day market valuation (PMV)
should not have more than a 10% dierence between them. If the dierence is greater
than 10%, underwriter approval is required.
If the property is currently for sale with an estate agent, please supply a copy of the
sales particulars along with the valuation.
Where a property is confirmed to sit in 1 acre or more the surveyor must receive a
copy of the title plan and confirm that the area highlighted corresponds to what the
surveyor has valued
Specialist reports
Where the surveyor insists on specialist reports to confirm valuations, this must be
obtained at a cost the applicant, upon receipt the surveyor will need to confirm they
are acceptable. Please note LTV may be reduced accordingly.
Where the surveyor “advises” reports should be obtained, please refer to an
underwriter.
Residential mortgages
First Charges, Secured loans & Consumer Buy-to-Let
Our Residential Valuation Panel is available from your Business Development
Executive. All valuers must be based within a 15 mile radius of the property. A specific
valuer is required in some postcode areas surrounding London. If the valuation report
is not completed by our specific valuer, we may refer the report for their comments.
Please refer to the valuation panel on My Broker Venue.
Valuations must be dated within the last 3 months and we require original valuations
with no amendments. If amendments have been made we require all previous versions
of the valuation; the case will be referred and is strictly subject to Credit Committee
approval.
All property valuations of £1,000,000 or more are strictly subject to underwriter
approval. We will contact any valuers or other appropriate sources regarding the
valuation of a property. Should any further information be discovered which is not
reflected in the valuation or may have a detrimental eect on the value of the property,
we reserve the right to reduce the loan amount or decline the case.
Underwriting guide | 21
Properties
Regulated bridging
A full valuation is required for each property being used as security.
Our Residential Valuation Panel is available from your Business Development
Executive. All valuers must be based within a 15 mile radius of the property. A specific
valuer is required in some postcode areas surrounding London. If the valuation report
is not completed by our specific valuer, we may refer the report for their comments.
Please refer to the valuation panel on my broker venue.
Valuations must be dated within the last 3 months and we require original valuations
with no amendments. If amendments have been made we require all previous versions
of the valuation; the case will be referred and is strictly subject to Credit Committee
approval.
All property valuations of £1,000,000 or more are strictly subject to underwriter
approval. We will contact any valuers or other appropriate sources regarding the
valuation of a property. Should any further information be discovered which is not
reflected in the valuation or may have a detrimental eect on the value of the property,
we reserve the right to reduce the loan amount or decline the case.
Audit valuations may be required if the property valuation is greater than £1,500,000.
Underwriting guide | 22
Legal advice
Solicitors to Witness
and Advise
Independent legal advice should be recommended to all customers and will be
required in all instances on the types of applications listed below:
• Loan amount > £500k (gross)
• Applicant(s) aged 70 years or older
• Parent and Child Borrowers
• English is not the applicants first language
• The mortgage/loan is for business purposes and the business only relates to one of
the applicants
• Divorced/separated couples
• Some Purchases and Transfers of Equity
The solicitor giving advice should be registered with the Law Society. The solicitor
must explain the terms and conditions of the mortgage oer and legal charge, witness
the legal charge and complete our Solicitor’s Advice Certificate.
If the applicant(s) do not speak English as their first language in addition to the above
the solicitor should confirm their advice has been provided in the applicant(s) first
language and establish that the applicant(s) will have support throughout the life of
the loan to help interpret any correspondence we many send to them.
Properties
Valuation bypass schemes
Valuation bypass schemes will be subject to audit controls and underwriter approval,
and must be used in conjunction with all other criteria. All maximum loan amounts
and LTVs on bypass schemes are inclusive of broker/intermediary fees being added to
the loan.
Scheme not available on new build properties. -
For a small percentage of bypass valuations a comparison between schemes will be
conducted. Should this show a disparity between the valuations we may require a full
valuation from a panel valuer; we will meet 50% of the valuation costs incurred (if
applicable).
Prepaid fees
Where an applicant requests to pay any of the lender fees as detailed in the Mortgage
Illustration up front, we will contact them prior to completion for payment. All fees
include VAT where applicable.
If the applicant has requested to pay any other fees up front (e.g. broker or third party
fees) this will be by separate arrangement with the relevant third party involved.
Redemption
Administration Fee
On redemption a fee of £100 is charged for all residential products.
Title insurance &
solicitors costs
Title insurance is not charged on any residential products.
Applicants are responsible for paying their own legal costs. Together legal costs are not
charged on residential products.
Underwriting guide | 23
Fraud prevention
Cases will be reviewed for the purpose of identifying potential fraud. This will include
income and valuation fraud. Should, in our opinion, any case you present be deemed
to be fraudulent the case will be rejected and action taken, which will ultimately result
in your Accreditation being revoked.
Underwriter referral
We will consider applications that don’t meet our standard criteria; please use
the ‘referral information form’ on My Broker Venue along with any supporting
documentation regarding the referral e.g. credit search, land registry etc. Please refer
on MBV or email newbusinessteam@togethermoney.com
Contact us
New enquiries
For new enquiries or a query about My Broker Venue, call us on
0161 933 7101
or email: newbusinessteam@togethermoney.com
Broker Relationship
Team
For submitted applications only call us on
0161 933 7042
For updates on a full application you’ve submitted to us please review case
tracking on My Broker Venue
Legal advice
Conveyancing
Requirements
For all non-Purchase or non-Transfer of Equity applications under £200,000 we will
complete the mortgage using our in house legal team or our Scottish Solicitor (Wilson
McKendrick). Where necessary the Independent Legal Advice requirements will
still remain the same. Applications above £300k will be completed by our in house
solicitors Priority Law.
Solicitors acting
Where a solicitor has been instructed to act for an applicant, the solicitor must have 2
or more partners within the practice and 2 or more years of law society membership. If
the solicitor does not meet these requirements please refer to the underwriter.
Solicitors must act for the applicant in the following instances (this list is not
exhaustive):
• Transfer of Equity
• All property purchases
Underwriting guide | 24
Submitting an application to us
To ensure we deliver the best service, we have recognised the importance of a
thorough and accurate day 1 completed by our underwriters. In order to achieve this
we need to ensure that our underwriting team are are reviewing applications with
adequate information, please review the personalised submission requirements for the
application by clicking on the checklist tile on my broker venue case hub. You will need
to do this before you submit the application to us.
Make sure you upload all of the required items, do not use “send by post” unless you
are sending it via post.
Where the purchase is right to buy we will also require the following:
• Section 125
Where the purchase is shared ownership, we will require the following:
• Memorandum of sale
Proof of name
and address (only
required if E-Id
unsuccessful).
Together has procedures in place to protect itself and others from financial crime.
It is our practice to verify identification for every customer.
As part of that process we must take reasonable steps to establish that a customer
is who he/she claims to be by obtaining sucient evidence of identity. We will also
conduct Electronic Identification ( E-Id) and Credit Searches. If either applicant does
not pass E-Id you will need to revert to our standard KYC procedures.
Identification of the following nature is therefore required if the application fails E-Id
Underwriting guide | 25
Acceptable forms of evidence to prove a customer’s Identity
Document Type Document requirements
Current signed UK/EU/EEA Passport
Must be currently valid and include customer’s full name, date of birth, picture
and signature.
Current signed Non UK/EU/EEA passport
– must be accompanied with evidence of
permanent right to reside in the UK
Must be currently valid and include customer’s full name, date of birth, picture
and signature.
Where the evidence of permanent right to reside is in an old passport, the old
passport must also be provided.
Current EEA National Identity Card
Must be currently valid and include customer’s full name, date of birth, picture
and signature.
Current signed UK Travel Document
(looks like a UK passport but states Titre de
voyage’)
Must be currently valid and include customer’s full name, date of birth, picture
and signature.
Further evidence of right to reside in the UK is not required.
Current UK/EU Photo Driving License
Must be currently valid and include the customer’s full name, date of birth,
picture and signature.
Must be registered at the customer’s current correspondence address.
May be used as evidence of Address or Name, but not both.
Full or provisional license accepted.
Current Full UK Driving License
(old paper style)
Must be currently valid and include customer’s full name, date of birth and
signature.
Must be registered at the customer’s current correspondence address.
May be used as evidence of Address or Name, but not both.
Full license only accepted not provisional licenses.
HMRC Tax Code Notification
(this document confirms the tax code for the
forthcoming tax year)
Must be issued by HMRC.
Must include customers full name, current address and National Insurance
Number or Date of Birth.
A 45 or P60 is not acceptable.
The document must be dated within the current tax year (normally issued in
April each year).
May be used as evidence of Address or Name, but not both.
State Pension or Benefits Book/Notification
Letter
Must include customer’s full name, current address and National Insurance
Number or Date of Birth.
The document must be dated within the current tax year.
May be used as evidence of Address or Name, but not both.
Firearms certificate or Shotgun license
Issued by the Police.
Must be currently valid (normally valid for 5 years).
Must include customers full name, current address and picture.
Underwriting guide | 26
Acceptable Forms of Proof of Residency:
It is essential that each customer is able to prove that he/she currently resides at their stated residential address.
Document Type Document requirements
Current UK/EU Photo Driving License
Must be currently valid and include the customer’s full name, date of birth, picture
and signature.
Must be registered at the customer’s current correspondence address.
May be used as evidence of Address or Name, but not both.
Full or provisional license accepted.
Current Full UK Driving License
(old paper style)
Must be currently valid and include customer’s full name, date of birth and
signature.
Must be registered at the customer’s current correspondence address.
May be used as evidence of Address or Name, but not both.
Full license only accepted not provisional licenses.
HMRC Revenue Tax Code Notification
Must be issued by HMRC - this is the letter issued each year to confirm the
individuals tax code for the following year.
Must include customers full name, current residential address and National
Insurance Number or Date of Birth.
A P45 or P60 is not acceptable.
The document must be dated within the current tax year (normally issued in April
each year).
May be used as evidence of Address or Name, but not both.
State Pension or Benefits Book/Notification
Letter
Must include customers full name, current address and National Insurance
Number or Date of Birth.
The document must be dated within the current tax year.
May be used as evidence of Address or Name, but not both.
Current Tax Awards Letter
Such as Child or Working Tax Credits or Pension Credits.
Must include the applicants full name, current residential address and National
Insurance Number or date of birth.
The document must be dated within and relevant to the current tax year
(normally issued in April each year).
Current Council Tax Bill/Statement
Must include the applicants full name.
Must relate to the applicants current residential address (and not a Buy to Let
property).
Must be dated within and relevant to the current tax year at the time of
certification (normally issued in April).
Must not be printed o the internet.
Mortgage Statement
Must include the applicants full name.
Must include the applicants current residential address.
This must be the most recent statement and dated within last12 months.
Must not be printed o the internet .
Bank/Building Society/Credit Card/Credit
Union Statement
Must include the applicants full name.
Must include the applicants current residential address.
Must be issued by a FCA/PRA regulated sector firm in the UK (or equivalent).
Must be dated within the last 3 months.
Must not be printed o the internet or printed in branch.
Must be a statement and not a letter such as in relation to overdraft increases.
Utility Bill
•Gas, Electric, Water or Landline Phone only (not mobile or broadband bills)
Must include the applicants full name
Must include the applicants current residential address
Must be dated within the last 3 months
Must not be printed o the internet
Must be a full statement and not a letter such as in relation to an account being set
up
Current Local Authority rent card or tenancy
agreement
Must include the applicants full name
Must include the applicants current residential address
Must be dated within the last 12 months
Underwriting guide | 27