Terms & Conditions
• ERGT Australia will accept your booking and payment but is prohibited by law to issue a Statement of Attainment (SoA) or Qualification for Nationally
Recognised Training (NRT) unless your Unique Student Identifier (USI) has been verified as correct
• All onsite training has further conditions please contact our friendly National Sales and Service Team for pricing and further information.
• Prices correct at time of printing and are subject to change.
• Replacement certificates and cards incur a $30 (+GST) charge.
Standard Cancellation Policy
• Cancellations must be received in writing.
• You may cancel your course booking up to 2 business days prior to the date of the course without incurring penalties.
Please note that:
o Cancellations received less than 2 business days prior to the course will incur a cancellation fee of 25% (inc GST) of the training fees.
o Cancellations received less than 1 business day prior to the course will incur a cancellation fee of 50% (inc GST) of the training fees.
o Non-attendance on the day of the course will incur a Non-attendance Fee equivalent to the full training fee (inc GST).
Emergency Management Cancellation Policy
• Cancellations must be received in writing.
• You may cancel your course booking up to10 business days prior to the date of the course without incurring penalties.
Please note that:
o Cancellations received less than 10 business days prior and more than 5 business days to the course will incur a cancellation fee of 50% (inc GST) of
the course fees.
o Cancellations received less than 5 business days’ notice or in the event of non-attendance on the day of the course, will incur a Non-attendance Fee
equivalent to the full training fee (100%) (inc GST).
o Mobilisation Costs – If a cancellation or reschedule request to another training date is received after a booking has been confirmed, and agreed costs
with the mobilisation of ERGT Staff has been incurred by ERGT, then any costs that are non – refundable will become payable by the Client.
Please note: Cancellation Policy for group bookings will differ.