Visa Infinite Auto Rental Insurance

1 of 4April 2015

Visa Inﬁnite cardholders with this beneﬁt may obtain the Auto Rental

Insurance, if this coverage is provided by the card issuer, at no additional

cost each time they rent an automobile using their Visa card. The

cardholder must decline the Collision Damage Waiver (CDW/LDW) or

similar coverage oﬀered by the auto rental company. Coverage is oﬀered

by Chartis AIG.

Auto Rental Insurance

Visa Inﬁnite

Visa Inﬁnite. Auto Rental Insurance

2 of 4April 2015

Eligibility

To be eligible for this insurance coverage the cardholder must:

• Use the Visa card providing this coverage to reserve and pay for the entire

cost of the auto rental.

• All drivers authorized to operate the rental vehicle in accordance with the

rental car agreement are covered.

• No person other than the cardholder or other authorized drivers shall have

any legal or equitable right, remedy, or claims of insurance proceeds and/or

damages under or arising out of this coverage.

If the cardholder is unable to decline the auto rental company coverage, the

coverage will be “secondary” to the auto rental company coverage and will be

responsible for any gap between the auto rental company coverage and the

damages for which the cardholder is responsible.

Coverage

The AIG Auto Rental Insurance covers Visa cardholders up to the actual cash value

of the vehicle, the cost of repairs or replacement value of the rental vehicle while

said vehicle is in the cardholder’s possession.

The following speciﬁc costs are included in the policy:

• Damage due to collision.

• Theft of vehicle and related charges.

• Malicious vandalism charges.

• Loss due to accidental ﬁre as long as the liability rests with the cardholder.

The following speciﬁc costs are not included in the policy (this is a summary of

the exclusions; complete exclusions are contained in the policy on ﬁle with Visa

International).

• Any obligation assumed by the cardholder under other agreements.

• Injury to any person or damage to any object that is inside or outside the

rental vehicle.

• Loss or theft of personal belongings.

• Personal liability.

• Expenses assumed, waived or paid by the auto rental company or its insurer.

• The cost of the insurance coverage purchased through the auto rental

company.

• The operation and care of the vehicle contrary to the terms of the auto rental

contract.

• Losses resulting from intentional acts, or losses arising from admission of

guilt, being prosecuted or found guilty by a court of law of being under the

inﬂuence of drugs or intoxicating substances, or as a result of illegal activities

or smuggling.

• Gradual wear and tear due to normal use or mechanical problems.

• Losses arising from any type of hostility (including war, invasion, rebellion or

insurrection).

• Conﬁscation by the authorities.

• Vehicles that do not ﬁt the deﬁnition of covered vehicles.

• For rental agreements in excess of 31 days there is no coverage after the 31st

day.

• Leases and mini-leases.

What happens if the auto rental company

insists that the cardholder buy its

insurance?

The cardholder must ask the auto rental company representative to call the claims

administrator toll free at the number assigned to the country, or collect from

any country in the world. The claims administrator can provide a conﬁrmation

of coverage. The cardholder can also obtain a “certiﬁcate of coverage” from the

issuer prior to travel.

Where and when is coverage eﬀective?

This insurance is eﬀective when the Visa cardholder rents a covered vehicle and

the Visa card issuer provides the coverage. This coverage is available 24 hours a

day and will remain in eﬀect while the vehicle is in the possession of any of the

drivers named in the contract. The coverage will cease as soon as the rental car is

returned to the auto rental company. Vehicles rented for rental periods of more

than 31 days are not covered after the 31st day.

What type of insurance coverage is

provided?

This coverage is “primary” coverage. If the cardholder is unable to decline the auto

rental company coverage, the coverage will be “secondary” to the auto rental

company coverage and will be responsible for any gap between the auto rental

company coverage and the damages for which the cardholder is responsible.

Which vehicles are covered?

Most cars are covered, including:

• Some luxury cars such as BMW and Mercedes Benz.

• Some minivans designed to transport a maximum of ten passengers,

including the driver, and used exclusively to transport passengers

• Jeeps (4 x 4) provided they are not driven outside the government

maintained roads.

If the cardholder has any question regarding a speciﬁc vehicle, he or she should

call the claims administrator.

Rental cars not covered

Rental cars that are not covered include:

• Expensive and exotic cars, including but not limited to as Aston-Martin,

Bentley, Bricklin, Daimler, DeLorean, Excalibur, Ferrari, Jensen, Lamborghini,

Lotus, Maserati, Porsche and Rolls-Royce.

• Very old automobiles (over 20 years old, or which were not manufactured in

the last 10 years).

• Trucks, pick-up trucks for commercial use, motorcycles, mopeds, motor bikes,

limousines, campers, trailers and recreational vehicles.

Are auto rental reservations arranged

through the Visa Rewards Program

covered?

Yes, as long as a valid and veriﬁable rental car agreement has been issued to the

cardholder, and the entire transaction is charged to the cardholder’s eligible Visa

card to pay for taxes and any other additional fees.

What should the cardholder do in the

event of accident or theft?

If a Visa cardholder is involved in an accident or the rental vehicle is stolen, he or

she should call the claims administrator immediately. A representative will answer

any questions the cardholder or the auto rental company representative may

Visa Inﬁnite. Auto Rental Insurance

3 of 4April 2015

have, and will send the cardholder a claim form.

The auto rental company might require the cardholder to pay for damages

with his Visa card. If this happens, the insurance company will reimburse the

cardholder directly for the covered amount after the claim is processed.

The cardholder is required within 30 days after the accident or theft to notify the

claims administrator via telephone call. A toll free number or worldwide collect

number is available. Not doing so might result in denial of the claim.

What does the cardholder need from the

auto rental company in order to submit a

claim?

As soon as the accident occurs or the cardholder returns the rental vehicle, he or

she must request the following from the auto rental company:

• A copy of the accident report and a completed claim form indicating the

costs for which the cardholder is liable.

• A copy of the initial and ﬁnal auto rental agreement (front and back).

• A copy of the repair estimate and ﬁnal repair invoice.

• If available, two photographs of the vehicle showing damages.

• For claims including “loss of use” charges by the auto rental company, a copy

of the daily utilization record for the loss period, if available.

• A copy of the police report (if any).

How is the claim submitted?

The cardholder must notify the incident to the claims administrator no later than

30 days following the accident or theft.

The cardholder within the time frame stated on the claim form, must ﬁll out and

sign the claim form and submit it accompanied by:

• A copy of the sales receipt showing that the full auto rental was reserved and

paid with the cardholder’s Visa card providing this coverage.

• All documentation the cardholder receives from the auto rental company

(see the list above under section “What does the cardholder need from the

auto rental company in order to submit a claim?) must be sent within the

time frame stated on the claim form to:

Claims Administrator

VLAC Auto Rental Insurance Program

Maipú 255 Piso 17

C1084ABE, Buenos Aires, Argentina

After the cardholder reports the damage or theft, the claim will remain open

during a period of 12 months following the date of loss. During that period, the

cardholder must support the claim as required. No payment will be made until

the claims administrator has received all necessary documentation at its oﬃces.

What else should the cardholder do?

In normal circumstances, the claim will be paid within a period of 15 days from

the date the claims administrator receives all required documentation. However,

as soon as the claim is paid, all rights against any person in connection with the

damage or theft will be transferred to the insurance provider.

This means that the insurance provider will have the right to ﬁle suit on its own

in the cardholder’s name. The cardholder will assist the insurance provider in

any way, as reasonably requested by the insurance provider, in order to help

the insurance provider enforce any rights or recourse the insurance provider

may have, including the execution of all documents required by the insurance

provider to ﬁle suit in the cardholder’s name.

General program provisions

The cardholder will do his or her best to avoid or reduce any losses or damages to

the property insured under this program. Please keep in mind that the Insurance

Provider will not apply this provision unreasonably to avoid a claim. If the

cardholder makes any claim knowing it to be false or fraudulent in any respect,

he or she will no longer be entitled to the beneﬁts of this protection, nor to the

payment of any claim made under this policy. This insurance is subject to the

terms and conditions described and includes certain restrictions, limitations and

exclusions. AIG and/or corresponding reinsurer, if applicable, will not be liable

to provide any coverage or make any payment hereunder if to do so would be

in violation of any sanctions law or regulation which would expose AIG and/

or corresponding reinsurer, if applicable, its parent company or its ultimate

controlling entity to any penalty under any sanctions law or regulation.

This description of coverage is not a contract of insurance and is intended to

be a general informative statement of the coverage made available by Visa

International throughout the Latin America and Caribbean Region

In the event of any discrepancy between the policy and the description of

the program, the policy will govern. This policy is on ﬁle at the oﬃces of Visa

International, Latin America and Caribbean Region.

If a cardholder needs to submit a claim or has any question regarding this

program, the cardholder should call the Assistance Center at the toll free number

assigned to his country. The Assistance Center operates 24 hours a day, 365 days

a year.

We are empowered to cancel or decline renewal of any Visa cardholder’s

insurance coverage. If we do so, the card issuer will give cardholders at least

60 days advance notice. If the Insurance company does not renew or cancels

any coverage provided to Visa cardholders, cardholders will be notiﬁed at least

60 days prior to the date the policy expires. In the event a substantially similar

coverage becomes eﬀective without interruption, said notice will not be required.

The Auto Rental insurance will continue to apply to rentals that were eﬀective

prior to the date of cancellation or non-renewal, provided all other terms and

conditions of coverage are met.

Complete provisions pertaining to this plan of insurance are contained in the

policy on ﬁle with Visa International, Latin America and Caribbean Region. If a

statement in the description of coverage and any provision in the policy diﬀer, the

locally admitted policy issued in the jurisdiction where your Visa card has been

issued will govern. The plan is underwritten by:

Country Company

Argentina La Meridional Compañía Argentina de Seguros, S.A.

Bolivia AIG Chile Compañia de Seguros Generales S.A.

Brasil AIG Seguros Brasil S.A.

Chile AIG Chile Compañia de Seguros Generales S.A

Colombia AIG Seguros Colombia S.A.

Ecuador AIG Metropolitana Compañía de Seguros y Reaseguros S.A.

El Salvador Chartis Seguros El Salvador S.A.

Guatemala AIG Seguros Guatemala S.A.

Honduras American Home Assurance Company - Honduras

Jamaica Chartis Jamaica Insurance company Limited

Mexico AIG Seguros Mexico, S.A. de C.V.

Panama AIG Seguros Panamá, S.A.

Paraguay AIG Chile Compañía de Seguros Generales S.A.

Peru AIG Chile Compañia de Seguros Generales S.A.

Puerto Rico AIG Latin America I.I.

Visa Inﬁnite. Auto Rental Insurance

4 of 4April 2015

Uruguay AIG Seguros Uruguay S.A.

Venezuela C.A. de Seguros American International

Other countries New Hampshire Insurance Company

Listed underwriting companies (except those marked with +) are member

companies of AIG Property Casualty, Inc.,175 Water Street, New York, NY 10038.

AIG PC member companies provide security in the form of reinsurance for any

non-member company listed.

If you need to submit a claim or have questions regarding this program,

contact the claims administrator, 24 hours a day, 365 days a year at

[email protected] or call the customer service telephone number

on the back of your Visa card.

Coverage area

Core beneﬁt Coverage area

Visa Inﬁnite Worldwide*

*Coverage includes country of card issuance, only if allowed by local regulations

Important notice

The description of these programs and beneﬁts is only a tool for guidance on coverage for

certain cardholders in Latin America and the Caribbean and is updated to April 2015. Please

check with your Visa representative the validity of this information before communicating

such beneﬁts to customers and/or cardholders. Cardholders should consult their issuer to

verify that coverage applies to their Visa card. These beneﬁts only apply to Visa cards with

international use capability.

This document is a summary of the policy intended to be distributed in full to cardholders. If

a Visa issuer uses excerpts or portions of this material for distribution to cardholders, it does

so at its own risk.

These descriptions are not guarantee policies. Described insurances are subject to terms and

conditions and include certain restrictions, limitations and exclusions, and all coverages are

subject to change or cancellation without notice.

Services and insurance coverage are provided by third parties. Visa is not an insurance

company. The detail of all the provisions concerning the insurance plans is detailed in the

policies. If there is any diﬀerence between the descriptions in this document and the policy

signed by the cardholder at the local level, the policy in force locally will govern (in the

jurisdiction where the Visa card was issued).

It is the sole responsibility of the issuer to ensure that its card program, customer agreement,

card beneﬁts and features, and other disclosures and issuer practices are in full compliance

with all applicable federal, state, and local laws, regulations and other legal requirements.

Issuers should review the card beneﬁts program with their legal counsel to ensure that

the card beneﬁts program and disclosures and customer agreements related to such

card beneﬁts or features, comply with all applicable legal requirements. Visa makes no

representations or warranties as to the information contained herein. This material does not

constitute legal advice or opinion.

Coverage and beneﬁts provided by this program, including any such programs provided

by insurance company aﬃliates of AIG and AXA, shall be null and void if they violate U.S.

economic or trade sanctions such as, but not limited to, the sanctions administered and

enforced by the Oﬃce of Foreign Assets Control (OFAC) of the U.S. Treasury Department.

Beneﬁt amounts are identiﬁed in US Dollars. Payment of claims will be made in local currency

where required by law, with the oﬃcial Foreign Exchange Rate published on the date the

claim is paid.