week: 40
Server
Supervisor: Scott Supervisor (212-333-3333)
Okay to contact this Supervisor: Yes
CUSTOMER SERVICE (90%)
-Provided table service to more than 50 customers and handled an average of $750 nightly.
Worked with a team of 12 colleagues to accurately place and serve orders, ensuring high
customer satisfaction and repeat visits.
-Communicated effectively in English and Spanish to a diverse group of customers and staff.
Demonstrated cultural competence with all customers and frequently recognized by
supervisor for ability to meet the needs of a wide range of clientele.
TRAINING (10%)
-Selected to train three new servers on restaurant protocols and policies and customer service
standards. Developed a shadowing method to enable new servers to quickly learn restaurant
standards for timeliness, accuracy and speed. Offered open communication to encourage new
servers to ask questions and present concerns about the position.
Education: American University Washington, DC United States
Some College Coursework Completed 05/2015
GPA: 3.8 of a maximum 4.0
Credits Earned: 100 Semester hours
Major: Political Science
Relevant Coursework, Licenses and Certifications:
RELEVANT COURSEWORK:
Campaign Management Institute: Completed an intensive two-week program taught by
strategists from the Republican and Democratic parties, national campaign consultants and
political scientists. Participated in group seminars and campaign simulations to coordinate a
successful political campaign. Developed a comprehensive campaign plan for an actual
upcoming race with a group of five other students. Presented campaign plan to faculty and
campaign professionals.
Politics in the United States: Studied the major philosophical concepts that shaped
government in the United States. Conducted qualitative research using databases (Lexis-
Nexis, JSTOR, and ProQuest) and completed two 15-page papers on contemporary political
institutions.
Women and Politics: Studied the role of women as voters, citizens, candidates and leaders.
Examined the role of women's organizations and movements in the expansion of political and
legal rights. Conducted database research for and completed a 20-page final paper on Hillary
Clinton's 2008 presidential campaign.
Congress and Legislative Behavior: Studied Congressional behavior, Congress as an
institution, and the role of Congress in policymaking. Conducted field research on Capitol
Hill, and completed a 15-page final paper analyzing the role of Congress in today's political
environment.
Basic Statistics: Developed basic skills in quantitative methods, including descriptive
statistics, statistical significance and confidence intervals. Utilized advanced functions in
Microsoft Excel and beginner functions in SPSS.