May 2020 Page 8 of 13
10.21 For the purpose of the Scheme, “session” means either a morning or afternoon period when
the court is in session. Consequently, a court can list a maximum of two sessions per day.
However, there must be a clear break between sessions listed on the same day for two
payments to be claimed. Where the court lists a full day session, you will only be entitled to
Claim one payment for this full day session.
10.22 The rate referred to in the Remuneration Regulations is payable per Client and covers all work
for a Client under the Scheme so that no additional payments will be made. There are no
additional payments for travel or waiting.
10.23 You must comply with the requirements to provide information about the Scheme by the
specified times and your entitlement to receive payment is conditional on your doing so.
Matter Start rules
10.24 If you provide the Service at court and, within six months of doing so, subsequently open a
new Housing or Debt Matter Start under your 2018 Standard Civil Contract in relation to the
same case then you cannot claim any payment for providing the Service at court. The costs
of providing the Service will be included in the Housing or Debt Matter Start Fixed Fee
provided for in the Remuneration Regulations and paid in accordance with your 2018
Standard Civil Contract.
10.25 The rule at Paragraph 10.24 does not apply if you subsequently open a non-Housing/nonDebt
Matter Start under your 2018 Standard Civil Contract (where you have authorisations in
Categories other than Housing and Debt under that contract) after providing the Service at
court. The Matter Start rules set out in Section 3 of the General Rules of the Specification to
your 2018 Standard Civil Contract will apply in these circumstances.
Reporting
10.26 You must report data about the Service to us in such form as we may specify. Monthly
monitoring reports showing details of Clients assisted must be completed fully and returned
to us by you within 10 days after the end of each month. Payments are triggered by our
receipt of fully completed monthly monitoring reports on or before their respective due date.
If you fail to provide any report to us by its due date, your payment will be delayed until
after we have received it.
Volumes of work
10.27 We will allocate a volume of acts of assistance to each Scheme for the year (or such other
period as is specified in your Schedule). Schemes will be able to provide 10% more acts of
assistance than their allocated volume without prior authorisation from us. If Schemes wish
to provide acts of assistance above this level then our prior written approval is required.
Provision of the Service does not allow or require you to use up Housing Matter Starts issued
to you under your 2018 Standard Civil Contract for services not covered by the Scheme.
Management
10.28 You must have a Housing and Debt Supervisor at all times you are delivering the Service.
10.29 You must nominate a member of your personnel who is responsible for the overall
supervision and management of the Service and provide us with their name. This person
must meet the Housing and Debt Supervisor standard.