AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 1 - Title Page, Table of Contents, Symbols and Participating Carriers ES-21-0002
AT&T ETHERNET
SERVICE GUIDE
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Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 1 - Title Page, Table of Contents, Symbols and Participating Carriers ES-21-0002
TABLE OF CONTENTS
Part / Section Page
Part 1
General Terms and Conditions
Section 1
Title Page, Table of Contents, Symbols, Participating Carriers
Title Page .............................................................................................................................................................................. 1
Table of Contents .............................................................................................................................................................. 2
Symbols / Trademarks and Service Marks ............................................................................................................ 5
Participating Carriers ..................................................................................................................................................... 6
State Exchange Terms and Conditions
AT&T Dedicated Ethernet ........................................................... 7
Section 2 Definitions
2.1 Definitions ................................................................................................................................................................ 1
Section 3
Ordering Charges
3.1 Order Charge
AT&T Switched Ethernet Service .................................................................................. 1
3.2 Design Change Charge ........................................................................................................................................ 2
3.3 Service Date Change Charge/Dispatch Charge AT&T Dedicated Ethernet ............................... 3
3.4 Service Date Change Charge/Dispatch Charge
AT&T Switched Ethernet Service ................. 4
Section 4 Expedite Charges
4.1 AT&T Dedicated Ethernet Service ................................................................................................................. 1
4.2 AT&T Switched Ethernet Service ................................................................................................................... 1
Section 5
Cancellation Charges
5.1 Cancellation Charges
AT&T Dedicated Ethernet.................................................................................. 1
5.2 Cancellation Charges
AT&T Switched Ethernet Service ................................................................... 7
Section 6
Maintenance of Service, Engineering, Labor and Testing
6.1 General ...................................................................................................................................................................... 1
6.2 Maintenance of Service ...................................................................................................................................... 2
6.3 Additional Engineering ...................................................................................................................................... 4
6.4 Additional Labor ................................................................................................................................................... 6
6.5 Testing .................................................................................................................................................................... 14
Section 7
Special Construction
7.1 Conditions ............................................................................................................................................................... 1
7.2 Payments for Special Construction ............................................................................................................... 1
7.3 Charges for Special Construction ................................................................................................................... 1
Section 8
Inside Wiring and Entrance Facility Construction Availability
8.1 Inside Wiring .......................................................................................................................................................... 1
8.2 Entrance Facility Construction Availability ............................................................................................... 1
Section 9 Billing
9.1 Deposits .................................................................................................................................................................... 1
9.2 Payment of Rates and Charges ........................................................................................................................ 3
9.3 Billing Disputes ...................................................................................................................................................... 4
9.4 Federal Universal Service Fund (FUSF) and Other Charges, Taxes, and Fees ............................. 5
Section 10
Billing Media Format
10.1 General ...................................................................................................................................................................... 1
10.2 Rates and Charges ................................................................................................................................................ 1
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Part / Section Page
Part 2
AT&T Dedicated Ethernet
Section 1
Service Description
1.1 General ...................................................................................................................................................................... 1
1.2 Service Availability............................................................................................................................................... 1
1.3 Port Connection ..................................................................................................................................................... 2
1.4 Higher Speed Aggregation ................................................................................................................................ 4
1.5 Protection and Diversity Options ................................................................................................................... 6
1.6 Meet Point Arrangements .............................................................................................................................. 12
Section 2 Service Level Agreements
2.1 Credit Allowance for Service Interruptions ............................................................................................... 1
2.2 SLA Exclusions ....................................................................................................................................................... 3
Section 3
Pricing
3.1 Ethernet Payment Plan (EPP) .......................................................................................................................... 1
3.2 Types of Rates and Charges .............................................................................................................................. 5
3.3 Rates and Charges ................................................................................................................................................ 6
Part 3
AT&T Switched Ethernet Service
Section 1
Service Description
1.1 Overview .................................................................................................................................................................. 1
1.2 Service Availability............................................................................................................................................... 1
1.3 Provisioning and Service Arrangements..................................................................................................... 2
1.4 Basic Arrangement ............................................................................................................................................... 2
1.4.1 Basic Customer Port Connection (Basic Port) ........................................................................... 2
1.4.2 Committed Information Rate (CIR) and Class of Service (CoS) .......................................... 3
1.4.3 Ethernet Virtual Connections (EVC) .............................................................................................. 4
1.4.4 Frame Size ................................................................................................................................................ 5
1.5 Per Packet Class of Service (PPCoS) Arrangement ................................................................................. 5
1.5.1 PPCoS Customer Port Connection (PPCoS Port) ....................................................................... 5
1.5.2 Committed Information Rate (CIR) and Class of Service (CoS) Packages ...................... 6
1.5.3 Per Packet Class of Service
Classes of Service ........................................................................ 7
1.5.4 PPCoS Scheduling Method ................................................................................................................. 7
1.5.5 Ethernet Virtual Connections (EVC) .............................................................................................. 8
1.5.6 Frame Size ................................................................................................................................................ 9
1.6 Broadband Arrangement ................................................................................................................................... 9
1.6.1 Broadband Customer Port Connection (Broadband Port) ................................................... 9
1.6.2 Broadband Speed Tiers and Class of Service (CoS) .............................................................. 10
1.6.3 Ethernet Virtual Connections ........................................................................................................ 11
1.6.4 Frame Size ............................................................................................................................................. 11
1.7 External Network-to-Network Interface (ENNI) Arrangement ..................................................... 12
1.7.1 ENNI Port Connection (ENNI Port) ............................................................................................. 12
1.7.2 ENNI Committed Information Rate (CIR) and Class of Service (CoS) ........................... 12
1.7.3 Ethernet Virtual Connection (EVC) ............................................................................................. 12
1.7.4 Frame Size ............................................................................................................................................. 12
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Part / Section Page
Part 3
AT&T Switched Ethernet Service (Cont'd)
Section 1
Service Description (Cont'd)
1.8 Optional Features and Functions ................................................................................................................ 13
1.8.1 Regenerator .......................................................................................................................................... 13
1.8.2 Additional MAC Addresses ............................................................................................................. 13
1.8.3 AT&T BusinessDirect® Customer Network Management ................................................ 13
1.8.4 Alternate Serving Switch ................................................................................................................. 13
1.8.5 Diverse Access...................................................................................................................................... 14
1.8.6 Advanced Access Failover (AAF) .................................................................................................. 15
1.8.7 Enhanced Multicast Feature (EMF) ............................................................................................. 16
1.8.8 Meet Point Arrangements ............................................................................................................... 17
1.8.9 Network on Demand ......................................................................................................................... 18
1.9 Traffic Controls and Limitations.................................................................................................................. 18
Section 2
Service Level Agreement (SLA)
2.1 Class of Service (CoS) SLA ................................................................................................................................ 1
2.1.1 IntraLATA Latency, Jitter, and Packet Delivery Rate (PDR) ................................................. 2
2.1.2 InterLATA Latency, Jitter, and Packet Delivery Rate (PDR) ................................................. 3
2.2 Network Availability SLA .................................................................................................................................. 4
2.3 Credit Allowance for Service Interruptions ............................................................................................... 4
2.4 SLA Exclusions ....................................................................................................................................................... 5
2.5 SLA Other Terms and Conditions ................................................................................................................... 5
Section 3
Pricing
3.1 Rate Elements ........................................................................................................................................................ 1
3.2 Ethernet Payment Plan (EPP) ......................................................................................................................... 1
3.3 Administrative Charge ........................................................................................................................................ 6
3.4 Rates and Charges ................................................................................................................................................ 7
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Section 1 - Title Page, Table of Contents, Symbols and Participating Carriers ES-21-0002
SYMBOLS
Symbols used to designate changes to the Service Guide are listed below with a description of each.
Symbol Description of Use
(C) Signifies a changed term or condition
(D) Signifies deleted text, a discontinued rate, or a discontinued term
(I) Signifies an increased rate
(M) Signifies moved material
(N) Signifies new text
(R) Signifies a rate reduction
(T) Signifies a change in text
Note: New text appearing on an Original page will not be coded with the (N) symbol. However, if
existing text is moved to an Original page, the (M) symbol will be used to indicate moved
material.
TRADEMARKS AND SERVICE MARKS
The following marks, to the extent they are used throughout this Service Guide, are Service Marks
or Registered Trademarks of AT&T Intellectual Property.
AT&T BusinessDirect
®
AT&T Switched Ethernet Service
SM
Telcordia® and Common Language® are registered trademarks and iconectiv, CLCI, CLEI, CLFI,
CLLI, USOC, FID, NC, NCI, and NC/NCI, are trademarks of Telcordia Technologies, Inc. The Common
Language codes identified herein are the proprietary information of Telcordia Technologies, Inc.,
d/b/a iconectiv ("iconectiv"), and are licensed to AT&T Services, Inc. The Common Language codes
provided herein, if applicable, are solely for the purpose of this Service Guide and may not be
reproduced, stored, or used for any other purpose without the express, written consent of iconectiv.
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Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 1 - Title Page, Table of Contents, Symbols and Participating Carriers ES-21-0002
PARTICIPATING CARRIERS TABLE
Participating Carriers Table
States
AT&T Participating Carriers
IL, IN, MI, OH, WI
Illinois Bell Telephone Company, LLC
Indiana Bell Telephone Company,
Incorporated
Michigan Bell Telephone Company
The Ohio Bell Telephone Company
Wisconsin Bell, Inc.
AL, FL, GA, KY, LA, MS, NC, SC, TN
BellSouth Telecommunications, LLC
AR, KS, MO, OK, TX
Southwestern Bell Telephone Company
CA
Pacific Bell Telephone Company
NV
Nevada Bell Telephone Company
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Section 1 - Title Page, Table of Contents, Symbols and Participating Carriers ES-21-0002
STATE EXCHANGE TERMS AND CONDITIONS
AT&T DEDICATED ETHERNET
The general terms and conditions described in the existing State Guidebooks found at
www.att.com/servicepublications apply to AT&T Dedicated Ethernet in addition to any specific
provisions described herein, unless specifically exempted under individual product offerings
described in this Service Guide:
State Exchange
State
Guidebook(s)
Alabama
General Exchange Guidebook, Private Line Guidebook
Arkansas
AT&T Arkansas Guidebook
California
AT&T California Out of Territory Guidebook
Florida
General Exchange Guidebook, Private Line Guidebook,
Out of Franchise Guidebook
Georgia
General Exchange Guidebook, Private Line Guidebook
Illinois
AT&T Illinois Guidebook
Indiana
AT&T Indiana Guidebook
Kansas
AT&T Kansas Guidebook
Kentucky
General Exchange Guidebook, Private Line Guidebook
Louisiana
General Exchange Guidebook, Private Line Guidebook
Michigan
AT&T Michigan Guidebook
Mississippi
General Exchange Guidebook, Private Line Guidebook
Missouri
AT&T Missouri Guidebook
Nevada
AT&T Nevada Guidebook
North Carolina
General Exchange Guidebook, Private Line Guidebook
Ohio
AT&T Ohio Guidebook
Oklahoma
AT&T Oklahoma Guidebook
South Carolina
General Exchange Guidebook, Private Line Guidebook
Tennessee
General Exchange Guidebook, Private Line Guidebook
Texas
AT&T Texas Guidebook, AT&T Texas Out of Territory Guidebook
Wisconsin
AT&T Wisconsin Guidebook
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 2 - Definitions ES-21-0002
2.1 Definitions
As used in this Service Guide, the following terms are defined as follows:
AT&T
Participating Carriers identified in the Participating Carriers Table.
Customer
Any individual, partnership, association, joint-stock company, trust, corporation,
governmental entity, or any other entity which subscribes to the Service AT&T offers under
this Service Guide, including both AT&T's wholesale customers and End User customers.
Customer Site
The location at which the Service is terminated, and will be construed to include an End
User's Site, as appropriate in the context, where Customer is a wholesale Customer and
Service is terminated at the End User's Site that is not AT&Ts Customer.
End User
Any customer of a telecommunications service that is not a carrier, except that a carrier will
be deemed to be an "End User" when such carrier uses a telecommunications service for
administrative purposes, and a person or entity that offers telecommunications services
exclusively as a reseller will be deemed to be an "End User" if all resale transmissions the
reseller offers originate on the Reseller's Site.
Service
Service means AT&T Dedicated Ethernet or AT&T Switched Ethernet Service (which may
collectively be referred to as Services).
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 3 - Ordering Charges ES-21-0002
3.1 Order Charge
AT&T Switched Ethernet Service
An Order Charge (also known as an Administrative Charge) applies, per order, for the
installation, addition, change, rearrangement/reconfiguration, move, or cancellation of
Service provided in this Service Guide (in addition to other applicable Service charges) set
forth herein.
An Order Charge will not apply in the following situations:
- When Customer subscribes to a new Ethernet Payment Plan (EPP) or renews an EPP on
an existing circuit;
- Non-chargeable administrative changes where so specified in this Service Guide; or
- Where another charge applies to a particular type of change (such as Service Date
Change Charge or Service Date Change Dispatch Charge)
Special Access Order Charge
(Administrative Charge)
USOC
Nonrecurring
Charge
Interstate
N/A
N/A
NRBAO
$22.00
NRB1X
$14.00
Intrastate Access
N/A
N/A
NRBAO
$46.00
NRB1X
$14.00
NRB1X
$13.00
AT&T Ethernet Service Guide Original Page 2
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 3 - Ordering Charges ES-21-0002
3.2 Design Change Charge
Customer may request a Design Change to an Order for Service. A Design Change is any
change to an order which requires engineering review. AT&T must conduct an engineering
review of Customer's Service Order, as well as the requested changes, to determine what
Design Change, if any, is necessary to meet Customer's requested change. Design Changes
include such things as the following activities: (a) for either AT&T Dedicated Ethernet or
AT&T Switched Ethernet Service: addition or deletion of optional features or functions or a
change in the type of port configuration, type of channel interface or technical specification
package; and (b) a change in the type of Class of Service (CoS) or Committed Information
Rate (CIR) for AT&T Switched Ethernet Service.
Design Changes do not include the following activities: (a) for AT&T Dedicated Ethernet and
AT&T Switched Ethernet Service: a change of the Customer Site, End User Site, end office
switch, channel type, or port speed; or (b) a change to the Ethernet serving switch or port
speed type for AT&T Switched Ethernet Service. Changes of this nature will require
Customer to issue a new order, cancel the original order, and pay any associated
Cancellation Charges, as specified in Part 1, Section 7.
AT&T will review the requested change and notify Customer whether the change is a Design
Change, if it can be accommodated, and if a new service date is required. If a change of
service date is required, the Service Date Change Charge will also apply.
The Design Change Charge will apply on a per order, per occurrence basis, for each order
requiring a Design Change.
Design Change Charge, per order
USOC: H28
States
Charge
Interstate
IL, IN, MI, OH, WI
$58.00
CA
$17.00
NV
$60.00
AR, KS, MO, OK, TX
$32.96
AL, FL, GA, KY, LA, MS, NC, SC, TN
$39.93
Intrastate Access
AL
$60.94
AR, KS, OK
$32.96
CA (AT&T Switched Ethernet Service only)
$21.75
FL, GA, LA, MS, SC, TN, TX
$26.21
IL, IN, MI, OH, WI
$58.00
KY
$33.37
MO
$22.00
NV
$60.00
AT&T Ethernet Service Guide Original Page 3
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Section 3 - Ordering Charges ES-21-0002
3.3 Service Date Change Charge/Dispatch Charge
AT&T Dedicated Ethernet
If Customer is unable to accept Service on the original due date, AT&T may issue one or
more supplements to an order to change the original due date to a date no more than 30
calendar days after the original due date. When Customer makes such requests, AT&T will
accordingly delay the start of Service and Customer will incur a Service Date Change Charge.
AT&T must receive the first supplement to the order on or before 30 calendar days after the
original due date.
If Customer is unable to accept service within 31 calendar days after the original due date,
one of the following will apply:
- If AT&T has not fully provisioned Service, AT&T will cancel the order on the 31st
calendar day after the original due date and the Cancellation Charges specified in Part 1,
Section 5, paragraph 5.1 will apply; or
- If AT&T has fully provisioned Service, AT&T will begin billing for the Service on the 31st
calendar day after the original due date.
If an AT&T technician is dispatched to the Customer Site on the scheduled service date and
Customer is not ready to accept Service or Customer failed to notify AT&T before 3:00 PM
(CT) on the business day prior to the scheduled service date that the service date needed to
be changed, a Service Date Change Charge will apply, in addition to the Service Date Change
Dispatch Charge.
Service Date Change Charge, per order, per occurrence
States
USOC
Charge
Interstate
CA
OMC/OMCSD
$26.50
AR, IL, IN, KS, MI, MO, NV, OH, OK, TX, WI
OMC
$26.50
AL, FL, GA, KY, LA, MS, NC, SC, TN
$31.60
Intrastate Access
FL, GA, LA, MS, NC, SC, TN
OMC
$26.21
AL
$35.13
CA (AT&T Switched Ethernet Service only)
$21.75
KY
$33.37
IL
$24.70
AR, IN, KS, MI, OH, OK, TX, WI
$26.50
MO
$13.00
NV
$26.50
Service Date Change Dispatch Charge, per occurrence
States
USOC
Charge
Interstate
AR, CA, IL, IN, KS, MI, MO, NV, OH, OK, TX, WI
VT6DN
$200.00
AL, FL, GA, KY, LA, MS, NC, SC, TN
OMCAD
$150.00
Intrastate Access
AR, IL, IN, KS, MI, MO, NV, OH, OK, TX, WI
VT6DN
$200.00
AL, FL, GA, KY, LA, MS, NC, SC, TN
OMCAD
$150.00
AT&T Ethernet Service Guide Original Page 4
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 3 - Ordering Charges ES-21-0002
3.4 Service Date Change Charge/Dispatch Charge
AT&T Switched Ethernet Service
If Customer is unable to accept Service on the original due date, Customer may issue
supplements to an order to change the original due date to a date no more than 120
calendar days after the original due date. When Customer makes such request, AT&T will
accordingly delay the start of Service and Customer will incur a Service Date Change Charge
for each supplemental order. AT&T must receive the first supplement to the order on or
before the 30th calendar day after the original due date.
If a Customer issues a supplement to an order to extend the original due date but is unable
to accept Service within 121 calendar days after the original due date, one of the following
will apply:
- If AT&T has not fully provisioned Service, AT&T will cancel the order on the 121st
calendar day after the original due date and the charges specified in Part 1, Section 5,
paragraph 5.2 will apply; or
- If AT&T has fully provisioned Service, AT&T will begin billing for Service on the 121st
calendar day after the original due date.
If Customer is unable to accept Service within 31 calendar days after the original due date,
and AT&T has not received a supplement to the order to extend the due date within 30
calendar days after the original due date, AT&T may cancel the order on the 31st calendar
day after the original due date and charges specified in Part 1, Section 5, paragraph 5.2 will
apply. If AT&T has fully provisioned Service, AT&T alternatively may begin billing for the
Service on the 31st calendar day after the original due date. For purposes of this
Part/Section, Service has been fully provisioned once a Customer Port Connection (Port)
has been installed and is ready for use, including its associated CIR and CoS. Ethernet
Virtual Channels (EVCs) associated with a Port may be ordered either at the same time as
the Port or subsequently.
If an AT&T technician is dispatched to a Customer Site on the scheduled service date and
Customer is not ready to accept Service or Customer failed to notify AT&T before 3:00 pm
(CT) on the business day prior to the scheduled service date that the service date needs to
be changed, a Service Date Change Charge will apply, in addition to the Service Date Change
Dispatch Charge.
AT&T's Discretionary Cancellation of Orders
If AT&T cannot fully provision Service, or Customer is unable to accept Service, and no due
date has been established, AT&T will send Customer a written clarification notice(s)
regarding the order advising Customer to supplement its order(s) within 30 days after the
date of the written clarification notice. If AT&T does not receive a supplement to the
order(s) within 30 days after the date of the written clarification notice, AT&T, in its sole
discretion, will cancel the relevant order(s).
AT&T Ethernet Service Guide Original Page 5
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 3 - Ordering Charges ES-21-0002
Service Date Change Charge, per order, per occurrence
States
USOC
Charge
Interstate
CA
OMC/OMCSD
$26.50
AR, IL, IN, KS, MI, MO, NV, OH, OK, TX, WI
OMC
$26.50
AL, FL, GA, KY, LA, MS, NC, SC, TN
$31.60
Intrastate Access
FL, GA, LA, MS, NC, SC, TN
OMC
$26.21
AL
$35.13
KY
$33.37
IL
$24.70
AR, IN, KS, MI, OH, OK, TX, WI
$26.50
MO
$13.00
NV
$26.50
Service Date Change Dispatch Charge, per occurrence
States
USOC
Charge
Interstate
AR, CA, IL, IN, KS, MI, MO, NV, OH, OK, TX, WI
VT6DN
$200.00
AL, FL, GA, KY, LA, MS, NC, SC, TN
OMCAD
$150.00
Intrastate Access
AR, IL, IN, KS, MI, MO, NV, OH, OK, TX, WI
VT6DN
$200.00
AL, FL, GA, KY, LA, MS, NC, SC, TN
OMCAD
$150.00
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 4 - Expedite Charges ES-21-0002
4.1 Expedite Request Charge
4.1.1 AT&T Dedicated Ethernet Service
Expedite Charges are not applicable to this Service.
4.1.2 AT&T Switched Ethernet Service
If a wholesale Customer requests an improved Service due date (an Expedite
Request), AT&T will review each individual Expedite Request and, in its sole
discretion, determine if the due date can be improved. Not all requests will result
in a due date improvement. Each Expedite Request will result in an Expedite
Order Charge even if the due date is not improved. Customer may not send an
Expedite Request before AT&T has established an original due date.
Expedite Request Charge
States
USOC
Charge
AT&T Switched Ethernet Service
Interstate and Intrastate Access
AL, AR, CA, FL, GA, IL, IN, KS, KY, LA, MI,
MO, MS, NC, NV, OK, OH, SC, TN, TX, WI
NRFSW
$2,000.00
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 5 - Cancellation Charges ES-21-0002
5.1 Cancellation Charges
AT&T Dedicated Ethernet
For cancellation charges for Interstate and Intrastate Access AT&T Dedicated Ethernet
service provisioned in:
5.1.1 AR, CA, IL, IN, KS, MI, MO, OH, OK, NV, TX and WI
A Customer may cancel an Access Order for installation of Service. Customer must
cancel the Access Order at least 1 day before the due date. The Cancellation Date is
the date AT&T receives written notice from Customer that the order is to be
cancelled.
If Customer is unable to accept Service within 31 calendar days after the original
due date, and AT&T has not received a supplement to the Access Order to extend the
due date within 30 calendar days after the original due date, AT&T may cancel the
order on the 31st calendar day after the original due date and charges specified
below will apply.
If Service has been fully provisioned, AT&T alternatively may begin billing for the
Service on the 31st calendar day after the original due date.
At no time will cancellation charges apply until AT&T has incurred costs for
installation of facilities. Service installation costs AT&T incurs start on the
application date, when AT&T confirms the order with Customer.
A. When Cancellation Charges Apply
Cancellation charges are based upon the date that Customer cancels an
Access Order with respect to the Design Layout Report Date (DLRD) of the
Service being provisioned. The DLRD is the date the Design Layout Report is
forwarded to Customer. AT&T provides the DLRD to Customer upon firm
order confirmation.
When an Access Order is cancelled (or a part of an order), cancellation
charges will apply, even when nonrecurring installation charges would
otherwise be waived, as follows:
Cancellation charge will apply on a per circuit basis
when service is cancelled:
Cancellation
Charge
(Per Circuit)
Interstate or Intrastate Access
On or before the Design Layout Report Date (DLRD)
$800.00
After the Design Layout Report Date (DLRD)
$3,200.00
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Section 5 - Cancellation Charges ES-21-0002
B. When Cancellation Charges Do Not Apply
Cancellation charges do not apply under the following circumstances:
-
If AT&T misses a service due date by more than 30 days due to circumstances
over which it has direct control (excluding, e.g., Force Majeure conditions);
-
If AT&T cancels an order because Customer does not agree to pay applicable
Special Construction charges as described in Part 1, Section 8;
-
If AT&T requests that Customer cancel and re-submit an order; or
-
If Customer cancels an order and, within 90 days after the cancellation date of
that order, submits a new order for Service to the same service address with
bandwidth equal to or greater than the bandwidth requested in the cancelled
order. Customer may be required to submit a claim for a credit for, or reversal
of, the cancellation charge in order to establish that the new order is related to
the cancelled order and meets the criteria specified above.
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Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 5 - Cancellation Charges ES-21-0002
5.1.2 AL, FL, GA, KY, LA, MS, NC, SC and TN
A. Customer may cancel an Access Order for the installation of Service at any time
prior to AT&T notification that Service is available for Customer's use. The
Cancellation Date is the date AT&T receives written notice from Customer that the
order is to be cancelled.
If Customer is unable to accept Service within 31 calendar days after the original
due date, and AT&T has not received a supplement to the Access Order to extend
the due date within 30 calendar days after the original due date, AT&T may cancel
the order on the 31st calendar day after the original due date and charges
specified below will apply. If AT&T has fully provisioned Service, AT&T
alternatively may begin billing for the Service on the 31st calendar day after the
original due date.
B. When Customer cancels an Access Order for the installation of service, a
Cancellation Charge will apply as follows:
- Costs AT&T incurs in conjunction with the provision of Special Access (a.k.a.
BellSouth SPA) Service starts on the Application Date as defined in 5.1.2.C.
- When an Access Order is cancelled prior to the Design Layout Report Date, as
defined in 5.1.2.C., no charges apply.
- When an Access Order is cancelled on or after the Design Layout Report Date,
a charge equal to the estimated costs AT&T incurs apply. Such charge is
determined as specified in 5.1.2.C.
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Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 5 - Cancellation Charges ES-21-0002
C. Charges applicable, as specified in 5.1.2.B., are based on AT&T's estimated
costs at the time the order is cancelled. AT&T determines the estimated
costs based on the following:
-
Certain AT&T critical dates are associated with an Access Order
provisioning interval, whether standard or negotiated. AT&T uses these
dates to monitor the progress of the provisioning process. At any point
in the Access Order interval AT&T is able to determine which critical
date was last completed and can thus determine what percentage of
AT&T's provisioning costs have been incurred as of that critical date.
-
The critical dates AT&T tracks are as follows:
Application Date (APP): The date Customer provides AT&T: (1) a firm
commitment for Service; and (2) sufficient information to enable AT&T
to begin Service provisioning. This is also the order date.
Scheduled Issue Date (SID): The date that AT&T enters the order into
AT&T's order distribution system.
Design Layout Report Date (DLRD): The date AT&T forwards the Design
Layout Report (DLR) to the Customer.
Records Issue Date (RID): The date that AT&T should send all design
and assignment information to the central office and installation forces.
Wired and Office Tested Date (WOT): The date by which AT&T should:
(a) complete all intraoffice wiring; (b) establish all plug-ins optioned,
aligned, and frame continuity; and (c) test the interoffice facilities, if
applicable. In addition, the WOT date is the date that AT&T should
install and test all switching equipment, including translation loading.
Plant Test Date (PTD): The date on which AT&T starts overall testing of
the Service.
Engineering Information Report Date (EIRD): The date the engineering
group in another ISS area provides information to the primary
engineering group.
Service Date (DD): The date on which AT&T expects to make Service
available to Customer. This is sometimes referred to as the Due Date.
AT&T Ethernet Service Guide Original Page 5
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 5 - Cancellation Charges ES-21-0002
-
The critical dates AT&T tracks are as follows: (Cont'd)
Designed, Verified, and Assigned Date (DVA): The date by which AT&T's
field implementation groups must report that they have received all
documents and materials.
Frame Continuity Date (FCD): Date on which AT&T must complete
frame-to-frame testing. This is sometimes referred to as the Facility
Continuity Check Date.
Loop Assignment and Make-up Date (LAM): The date by which AT&T
must make available Local Loop Assignment and Make-up information.
Confirming Design Layout Report Date (CDLRD): The date Customer
confirms the Design Layout Report (DLR).
-
The percentage of the total provisioning cost AT&T incurred at a
particular critical date varies by the type of Service as shown in
Cancellation Charge Percentages described below.
-
When Customer cancels an Access Order, or part of an Access Order,
before the service date, AT&T will apply cancellation charges to the
order. AT&T calculates Cancellation Charges by multiplying all the
nonrecurring charges associated with the order, or that part of the order
being cancelled, by the percentage shown in Cancellation Charge
Percentages described below for the critical date last completed on the
order.
(1)
(1) As set forth in 5.1.2.B., when Customer cancels an order prior to the DLRD, no cancellation
charges shall apply.
AT&T Ethernet Service Guide Original Page 6
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 5 - Cancellation Charges ES-21-0002
-
Cancellation Charge Percentages
Critical Dates
After: APP SID LAM EIRD DLRD RID DVA WOT FCD PTD DD
Before: SID LAM EIRD DLRD RID DVA WOT FCD PTD DD
18.2 34.1 34.1 36.4 38.8 40.5 48.3 71.6 88.8 94.4 100.0
D. When Customer cancels a service order for Service prior to the beginning of
the selected service period, Customer will be liable for all capital expenses
AT&T incurred in provisioning the Service as of the date Customer cancelled
the order. The charges AT&T bills to Customer will not exceed an amount
equal to the minimum period for the Service as set forth in Part 2, Section 3
of this Service Guide at the Monthly Extension rates set forth in Part 2,
Section 3 of this Service Guide. AT&T will bill such charges in addition to
and subsequent to the cancellation charges set forth in 5.1.2.B.
E. When Customer cancels an order for the discontinuance of Service, no
charges apply for the cancellation.
F. If AT&T misses a service date by more than 30 days due to circumstances
over which it has direct control (excluding, e.g., Force Majeure conditions),
Customer may cancel the Access Order without incurring cancellation
charges.
AT&T Ethernet Service Guide Original Page 7
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 5 - Cancellation Charges ES-21-0002
5.2 Cancellation Charges
AT&T Switched Ethernet Service
The following cancellation charges apply for Interstate and Intrastate Access AT&T
Switched Ethernet Service.
Customer may cancel an order for the installation of Service at any time prior to AT&T's
notice that Service is available for Customer's use. The Cancellation Date is the date AT&T
receives written notice from Customer that the order is to be cancelled or the date AT&T
cancels the order pursuant to Part 1, Section 3, paragraph 3.4.
When either Customer or AT&T cancels an order for a new Service Port, Cancellation
Charges will apply, even when nonrecurring installation charges would otherwise be
waived. Applicable Cancellation Charges will be calculated based on the number of calendar
days between AT&T's receipt of the order and the Cancellation Date. A Cancellation Charge
will apply on a per Port basis as shown in the table below.
Cancellation Charge
Cancellation Date
Calendar Days after Receipt of Order
Cancellation Charge
(Per Port)
0-30
$0.00
31-60
$2,000.00
61+
$3,000.00
When Cancellation Charges Do Not Apply
Cancellation Charges do not apply under the following circumstances:
- If AT&T misses a service due date by more than 30 days due to circumstances over
which it has direct control (excluding, e.g., Force Majeure conditions);
- If Customer cancelled an order because it does not agree to pay applicable Special
Construction charges as described in Part 1, Section 7;
- If AT&T requests Customer to cancel and re-submit an order;
- If Customer cancels an order and, within 90 days after the cancellation date of that
order, submits a new order for Service to the same service address with bandwidth
equal to or greater than the bandwidth requested in the cancelled order. Customer may
be required to submit a claim for a credit for or reversal of the Cancellation Charge, in
order to establish that the new order is related to the cancelled order and meets the
criteria specified above; or
- If AT&T cancels an order as described in Part 1, Section 3, paragraph 3.4 (AT&T's
Discretionary Cancellation of Orders).
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
6.1 General
For the purpose of this Part 1, Section 6, the terms Hourly Rates, Basic Time, Overtime,
Premium Time, AT&T Holidays, and Callout are defined as follows:
Hourly Rates
Hourly rates are based upon the time of day, day of the week, and whether the work is
performed on an AT&T Holiday. Hourly rates will apply as defined below for: Basic Time,
Overtime, and Premium Time. Charges apply for each half hour or fraction thereof unless
otherwise specified herein.
Basic Time
8:00 a.m. 5:00 p.m., Monday through Friday (except AT&T Holidays). To the extent work
continues past 5:00 p.m., AT&T will bill time as Overtime.
Overtime
Outside Basic Time and on Saturdays (except AT&T Holidays).
Premium Time
Sundays and/or AT&T Holidays.
AT&T Holidays
IL, IN, MI,
OH, WI
CA, NV
AR, KS, MO,
OK,
TX
AL, FL, GA,
KY, LA, MS,
NC, SC, TN
New Year's Day
X
X
X
X
Martin Luther King Day
X
X
X
X
President's Day
X
Memorial Day
X
X
X
X
Independence Day
X
X
X
X
Labor Day
X
X
X
X
Thanksgiving Day
X
X
X
X
Day after Thanksgiving
X
X
X
Christmas Eve
X
Christmas Day
X
X
X
X
Callout
A Callout is when AT&T calls an employee in to work at a time not consecutive with the
employee's scheduled work period. Any dispatch that results in a Callout will be subject to
a minimum charge on an Overtime and/or Premium Time basis of 4 hours, except in
Alabama and Florida, which will be subject to a minimum charge of 3 hours. However, at no
time will AT&T charge Customer if trouble is found to be on AT&T's side of the demarcation
point.
AT&T Ethernet Service Guide Original Page 2
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
6.2 Maintenance of Service
If Customer reports trouble to AT&T, and AT&T does not find trouble with the Service it
provides, a Maintenance of Service charge applies. The charge will be identified as
Maintenance of Service or Non-Productive Dispatch (using USOCs MVV, MVV++, or NPD) on
Customer's bill.
A Maintenance of Service charge also applies if:
- AT&T is able to clear any trouble with a Service without a dispatch, but Customer has
requested a dispatch, such as for repair verification or cooperative testing; or
- Customer issues a trouble report for which AT&T needs access to a Customer Site, and
AT&T personnel are not given access to the Customer Site.
The Maintenance of Service charge applies for each AT&T worker dispatched, for the time
from dispatch to the time when the service call is completed, including travel time. Charges
will be calculated per half hour, rounded up to the next half hour, and billed as a First Half
Hour and Each Additional Half Hour or Fraction Thereof.
Examples:
- 45 minutes will be billed as one First Half Hour and one Additional Half Hour or
Additional Fraction Thereof.
- Two hours and 15 minutes will be billed as one First Half Hour and four Additional Half
Hours or Additional Fractions Thereof.
Any dispatch that results in a Callout (as defined in this Part/Section) will be subject to a
minimum charge on an Overtime and/or Premium Time basis of 4 hours except in Alabama
and Florida, which will be subject to a minimum charge of 3 hours. However, at no time will
Customer be charged if trouble is found to be on AT&T's side of the demarcation point.
AT&T Ethernet Service Guide Original Page 3
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
States
USOC
First Half Hour
or Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Maintenance of Service
Interstate and Intrastate Access
AR, KS, MO, OK, TX
IL, IN, MI, OH, WI
CA, NV
AL, FL, GA, KY, LA, MS, NC, SC, TN
Basic Time
MVV
MVV++
$200.00
MVV
MVV++
$85.00
Overtime
$350.00
$150.00
Premium Time
$400.00
$185.00
Non-Productive Dispatch Charges
Interstate
AR, KS, MO, OK, TX
IL, IN, MI, OH, WI
CA, NV
Basic Time
NPD
$200.00
NPD
$85.00
Overtime
$350.00
$150.00
Premium Time
$400.00
$185.00
Intrastate Access
AR, KS, MO, OK, TX
IL, IN, MI, OH, WI
Basic Time
NPD
$200.00
NPD
$85.00
Overtime
$350.00
$150.00
Premium Time
$400.00
$185.00
AT&T Ethernet Service Guide Original Page 4
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
6.3 Additional Engineering
Additional Engineering is not an ordering option but will be applied to an order when AT&T
determines additional engineering is necessary to accommodate a Customer request. When
additional engineering is required, AT&T will notify Customer and will furnish Customer
with a written statement setting forth the justification for the additional engineering, as
well as an estimate of the charges.
If Customer agrees to the additional engineering, a firm order will be established. If, after
being notified that additional engineering of AT&T facilities is required, Customer does not
want the Service or facilities, AT&T will cancel the order and no charges will apply. Once a
firm order has been established, the total charge to Customer for the additional engineering
may not exceed the estimated amount by more than 10%.
AT&T will provide Additional Engineering at Customer's request only when:
- Customer requests additional technical information after AT&T has already provided
the technical information normally included on the Design Layout Report (DLR); or
- AT&T incurs Additional Engineering time to engineer Customer's request for a
customized service.
AT&T will notify Customer that Additional Engineering charges will apply before any
additional engineering is undertaken.
Additional Engineering
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Interstate
Basic Time per engineer
CA
AEHNF/AEH++
$62.08
AEHNS
$36.00
NV
$44.69
AEHNF/AEH++
$44.69
IL, IN, MI, OH, WI
AEH
$49.91
AEH
$44.69
AR, KS, MO, OK, TX
$34.59
$24.97
AL, FL, GA, KY, LA, MS,
NC, SC, TN
$31.00
$22.00
Overtime per engineer
CA
AEHXF/AEH++
$76.70
AEHXS
$50.75
NV
$64.40
AEHXF/AEH++
$64.40
IL, IN, MI, OH, WI
AEH
$76.70
AEH
$50.75
AR, KS, MO, OK, TX
$41.37
$31.75
AL, FL, GA, KY, LA, MS,
NC, SC, TN
$37.00
$26.00
AT&T Ethernet Service Guide Original Page 5
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Engineering (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access
Basic Time per engineer
CA
AEHNF
$34.43
AEHNS
$34.43
NV
$42.94
AEHNF
$42.94
IL
AEH
$35.18
AEH
$35.18
IN, MI, OH, WI
$49.91
$44.69
AR, OK
$34.59
$24.97
KS
$75.28
$22.00
MO
$75.99
$21.40
FL, GA, LA, MS, NC, SC,
TN, TX
$66.00
$39.79
AL
$51.66
$22.88
KY
$31.00
$22.00
Overtime per engineer
CA
AEHXF
$48.09
AEHXS
$48.09
NV
$64.40
AEHXF
$64.40
IL
AEH
$41.72
AEH
$41.72
IN, MI, OH, WI
$76.70
$50.75
AR, OK
$41.37
$31.75
KS
$78.61
$25.33
MO
$79.33
$74.24
FL, GA, LA, MS, NC, SC,
TN, TX
$73.41
$47.20
AL
$54.51
$25.74
KY
$37.00
$26.00
AT&T Ethernet Service Guide Original Page 6
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
6.4 Additional Labor
Additional Labor is that labor Customer requests on a given Service and AT&T agrees to
provide. AT&T will notify Customer that Additional Labor charges, as set forth below, will
apply before any Additional Labor is undertaken.
Types of Additional Labor are:
- Installation, moves, network reconfigurations, and/or other service activities that
Customer requests AT&T to perform outside of Basic Time. (USOC ALH, ALH++)
- Standby includes all time in excess of one-quarter (1/4) hour during which AT&T
personnel standby at Customer's request. (USOC ALT, ALT++)
- Additional Labor testing with other service providers: Additional testing,
maintenance, or repair of facilities which connect to facilities of other service
providers which is in addition to the normal effort required to test, maintain, or
repair AT&T facilities. (USOC ALK, ALK++)
- Other Labor is that Additional Labor not included in the preceding items including,
but not limited to, labor incurred to accommodate a specific Customer request that
involves only labor which is not covered by any other section of this Service Guide.
(USOC ALK, ALK++)
Additional Labor charges apply for each half hour or fraction thereof unless otherwise
specified herein.
Additional Labor - Installation
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Interstate
Overtime per technician
CA
ALHXF/ALH++
$250.00
ALHXS
$100.00
NV
AEHXF/ALH++
ALHXF/ALH++
$250.00
IL, IN, MI, OH, WI
ALH
ALH
$100.00
AR, KS, MO, OK, TX
AL, FL, GA, KY, LA, MS,
NC, SC, TN
Premium Time per technician
CA
ALHPF/ALH++
$300.00
ALHPS
$250.00
NV
ALHPF/ALH++
$300.00
IL, IN, MI, OH, WI
ALH
ALH
$220.00
AR, KS, MO, OK, TX
$250.00
AL, FL, GA, KY, LA, MS,
NC, SC, TN
AT&T Ethernet Service Guide Original Page 7
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor Installation (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access
Basic Time per technician
LA, MS, SC
ALH
$29.31
ALH
$3.10
Overtime per technician
CA
ALHXF
$26.10
ALHXS
$26.10
NV
$60.32
ALHXF
$60.32
IL, IN, MI, OH, WI
ALH
$250.00
ALH
$100.00
AR
$36.35
$26.73
KS
$56.67
$3.39
MO
$58.01
$3.42
OK
$250.00
$100.00
FL, GA, NC, TN, TX
$29.31
$3.10
LA, MS, SC
$32.42
$6.21
KY
$8.00
$8.00
AL
$6.37
$6.37
Premium Time per technician
CA
ALHPF
$34.00
ALHPS
$33.91
NV
$80.42
ALHPF
$80.42
IL, IN, MI, OH, WI
ALH
$300.00
ALH
$220.00
AR
$41.77
$32.15
KS
$60.06
$6.78
MO
$61.42
$6.83
OK
$300.00
$250.00
FL, GA, TN, TX
$32.42
$6.21
KY
$12.00
$12.00
AL
$13.99
$13.99
AT&T Ethernet Service Guide Original Page 8
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor - Standby
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Interstate
Per technician
AL, FL, GA, KY, LA, MS, NC, SC, TN
Basic Time
ALT
$36.00
ALT
$23.00
Overtime
$44.00
$29.00
Premium Time
$52.00
$34.00
IL, IN, MI, OH, WI
Basic Time
ALT
None
ALT
$23.67
Overtime
$27.05
Premium Time
$31.29
AR, KS, MO, OK, TX
Basic Time
ALT
$0.00
ALT
$115.00
Overtime
$140.00
Premium Time
$170.00
CA
Basic Time
ALT
None
ALTNS
$40.00
Overtime
ALTXS
$50.00
Premium Time
ALTPS
$60.00
NV
Basic Time
ALT
None
ALTNF/ALT++
$85.00
Overtime
ALTXF/ALT++
$80.00
Premium Time
ALTPF/ALT++
$90.00
AT&T Ethernet Service Guide Original Page 9
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor Standby (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access
Basic Time per technician
AR
ALT
$0.00
ALT
$21.32
KS
$19.86
OK
$115.00
MO
$18.49
FL, GA, LA, MS, NC, SC,
TN, TX
$17.91
KY
$36.00
$23.00
AL
$61.82
$19.92
Overtime per technician
AR
ALT
$0.00
ALT
$26.73
KS
$23.25
OK
$140.00
MO
$21.91
FL, GA, LA, MS, NC, SC,
TN, TX
$21.01
KY
$44.00
$29.00
AL
$65.63
$23.72
Premium Time per technician
AR
ALT
$0.00
ALT
$32.15
KS
$26.64
OK
$170.00
MO
$25.32
FL, GA, LA, MS, NC, SC,
TN, TX
$24.12
KY
$52.00
$34.00
AL
$69.44
$27.51
AT&T Ethernet Service Guide Original Page 10
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor Standby (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access (Cont'd)
Per technician
Basic Time
CA
None
ALTNS
$18.16
NV
ALTNF
$40.21
IL, IN, MI, OH, WI
ALT
$23.67
Overtime
CA
None
ALTXS
$26.10
NV
ALTXF
$60.32
IL, IN, MI, OH, WI
ALT
$27.05
Premium Time
CA
None
ALTPS
$34.00
NV
ALTPF
$80.42
IL, IN, MI, OH, WI
ALT
$31.29
AT&T Ethernet Service Guide Original Page 11
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor Testing and Maintenance with Other Telephone Companies
or Other Labor
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Interstate
Basic Time per technician
CA
ALKNF/ALK++
$45.00
ALKNS
$50.00
NV
Installation Technician
Central Office Technician
ALKNR/ALK++
ALKNM
$115.00
$40.00
ALKNR/ALK++
ALKNM
$115.00
$40.00
IL, IN, MI, OH, WI
ALK
$23.94
ALK
$22.68
AR, KS, MO, OK, TX
$85.00
$55.00
AL, FL, GA, KY, LA, MS, NC,
SC, TN
$42.00
$23.00
Overtime per technician
CA
ALKXF/ALK++
$50.00
ALKXS
$42.00
NV
Installation Technician
Central Office Technician
ALKXR/ALK++
ALKXM
$80.00
$60.00
ALKXR/ALK++
ALKXM
$80.00
$60.00
IL, IN, MI, OH, WI
ALK
$26.62
ALK
$26.62
AR, KS, MO, OK, TX
$100.00
$80.00
AL, FL, GA, KY, LA, MS, NC,
SC, TN
$49.00
$29.00
Premium Time per technician
CA
ALKPF/ALK++
$50.00
ALKPS
$55.00
NV
Installation Technician
Central Office Technician
ALKPR/ALK++
ALKPM
$110.00
$95.00
ALKPR/ALK++
ALKPM
$110.00
$95.00
IL, IN, MI, OH, WI
ALK
$31.46
ALK
$31.46
AR, KS, MO, OK, TX
$110.00
$90.00
AL, FL, GA, KY, LA, MS, NC,
SC, TN
$57.00
$34.00
AT&T Ethernet Service Guide Original Page 12
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor Testing and Maintenance with Other Telephone Companies
or Other Labor (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access
Basic Time per technician
CA
ALKNF
$18.16
ALKNS
$18.16
NV
Installation Technician
Central Office Technician
ALKNR
ALKNM
$40.21
$32.72
ALKNR
ALKNM
$40.21
$32.72
IL
ALK
$23.77
ALK
$22.68
IN, MI, OH, WI
$23.94
$22.68
AR
$30.93
$21.32
KS
$73.14
$19.86
OK
$85.00
$55.00
MO
$73.08
$18.49
FL, GA, LA, MS, NC, SC, TN,
TX
$44.12
$17.91
KY
$42.00
$23.00
AL
$61.82
$21.16
Overtime per technician
CA
ALKXF
$26.10
ALKXS
$26.10
NV
Installation Technician
Central Office Technician
ALKXR
ALKXM
$60.00
$45.00
ALKXR
ALKXM
$60.00
$45.00
IL, IN, MI, OH, WI
ALK
$26.62
ALK
$26.62
AR
$36.35
$26.73
KS
$76.53
$23.25
OK
$100.00
$80.00
MO
$76.50
$21.91
FL, GA, LA, MS, NC, SC, TN,
TX
$47.22
$21.01
KY
$49.00
$29.00
AL
$65.63
$24.97
AT&T Ethernet Service Guide Original Page 13
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Labor Testing and Maintenance with Other Telephone Companies
or Other Labor (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access (Cont'd)
Premium Time per technician
CA
ALKPF
$34.00
ALKPS
$34.00
NV
Installation Technician
Central Office Technician
ALKPR
ALKPM
$75.00
$65.00
ALKPR
ALKPM
$75.00
$65.00
IL, IN, MI, OH, WI
ALK
$31.46
ALK
$31.46
AR
$41.77
$32.15
KS
$79.92
$26.64
OK
$110.00
$90.00
MO
$79.91
$25.32
FL, GA, LA, MS, NC, SC, TN,
TX
$50.33
$24.12
KY
$57.00
$34.00
AL
$69.44
$28.78
AT&T Ethernet Service Guide Original Page 14
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
6.5 Testing
Additional Cooperative Acceptance Testing (ACAT) and Nonscheduled Testing (NST) are
testing services available to Customers.
- Additional Cooperative Acceptance Testing (ACAT)
(USOC SNT, SNT++)
When Customer provides a technician at its Site or at an End User's Site, with suitable
test equipment to perform the requested tests, AT&T will provide a technician at its
office for the purpose of conducting ACAT. At Customer's request, AT&T will provide a
technician at the Customer Site or at the End User Site.
- Nonscheduled Testing (NST)
(USOC SNO, SNO++)
When Customer provides a technician at its Site with suitable test equipment to
perform the required tests, AT&T will provide a technician at its office for the purpose
of conducting NST. At Customer's request, AT&T will provide a technician at the
Customer Site.
When Customer subscribes to testing services, Customer must make the facilities to be
tested available to AT&T at times mutually agreed upon.
AT&T Ethernet Service Guide Original Page 15
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Cooperative Acceptance Testing (ACAT)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Interstate
Basic Time per technician
CA
SNTNF/SNT++
$42.00
SNTNS
$21.00
NV
SNTNR/SNT++
$40.21
SNTNM
$32.72
AR, KS, MO, OK, TX
SNT
$85.00
SNTX+
$55.00
IL, IN, MI, OH, WI
SNTX+
$40.92
$22.60
AL, FL, GA, KY, LA, MS, NC,
SC, TN
$37.00
$23.00
Overtime per technician
CA
SNTXF/SNT++
$45.00
SNTXS
$24.00
NV
SNTXR/SNT++
$60.32
SNTXM
$49.08
AR, KS, MO, OK, TX
SNT
$100.00
SNTX+
$80.00
IL, IN, MI, OH, WI
SNTX+
$41.28
$25.99
AL, FL, GA, KY, LA, MS, NC,
SC, TN
$44.00
$29.00
Premium Time per technician
CA
SNTPF/SNT++
$49.00
SNTPS
$28.00
NV
SNTPR/SNT++
$80.42
SNTPM
$65.43
AR, KS, MO, OK, TX
SNT
$110.00
SNTX+
$90.00
IL, IN, MI, OH, WI
SNTX+
$46.34
$29.57
AL, FL, GA, KY, LA, MS, NC,
SC, TN
$52.00
$34.00
AT&T Ethernet Service Guide Original Page 16
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Cooperative Acceptance Testing (ACAT) (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access
Basic Time per technician
CA
SNTNF
$18.16
SNTNS
$18.16
NV
Field Technician
Central Office Technician
SNTNR
SNTNM
$40.21
$32.72
SNTNR
SNTNM
$40.21
$32.72
AR
SNT
$33.51
SNT
$21.32
KS
$73.14
$19.86
OK
$85.00
$55.00
MO
$73.08
$18.49
TX
$44.12
$17.91
NC
$44.12
$17.91
FL, GA, LA, MS, SC, TN
SNTX+
$44.12
$17.91
AL
$30.97
SNTX+
$21.67
KY
$37.00
$23.00
Overtime per technician
CA
SNTXF
$26.10
SNTXS
$26.10
NV
Field Technician
Central Office Technician
SNTXR
SNTXM
$60.32
$49.08
SNTXR
SNTXM
$60.32
$49.08
AR
SNT
$38.93
SNT
$26.73
KS
$76.53
$23.25
OK
$100.00
$80.00
MO
$76.50
$21.91
NC
$47.22
$21.01
IL
SNTX+
$27.85
SNTX+
$25.99
IN, MI, OH, WI
$41.28
$25.99
FL, GA, LA, MS, SC, TN, TX
$47.22
$21.01
AL
$34.92
$25.62
KY
$44.00
$29.00
AT&T Ethernet Service Guide Original Page 17
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Additional Cooperative Acceptance Testing (ACAT) (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access (Cont'd)
Premium Time per technician
CA
SNTPF
$34.00
SNTPS
$34.00
NV
Field Technician
Central Office Technician
SNTPR
SNTPM
$80.42
$65.43
SNTPR
SNTPM
$80.42
$65.43
AR
SNT
$44.35
SNTX+
$32.15
KS
$79.92
$26.64
OK
$110.00
$90.00
MO
$79.91
$25.32
NC
$50.33
SNT
$24.12
IL
SNTX+
$31.93
SNTX+
$29.57
IN, MI, OH, WI
$46.34
$29.57
FL, GA, LA, MS, SC, TN, TX
$50.33
$24.12
AL
$38.87
$29.57
KY
$52.00
$34.00
AT&T Ethernet Service Guide Original Page 18
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Nonscheduled Testing (NST)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Interstate
Basic Time per technician
CA
SNONF/SNO++
$42.00
SNONS
$21.00
NV
SNONR/SNT++
$40.21
SNONM
$32.72
AR, KS, MO, OK, TX
SNO
$85.00
SNOX+
$55.00
IL, IN, MI, OH, WI
SNOX+
$40.92
$22.60
AL. FL, GA, KY, LA, MS, NC,
SC, TN
$37.00
$23.00
Overtime per technician
CA
SNOXF/SNO++
$45.00
SNOXS
$24.00
NV
SNOXR/SNT++
$60.32
SNOXM
$49.08
AR, KS, MO, OK, TX
SNO
$100.00
SNOX+
$80.00
IL, IN, MI, OH, WI
SNOX+
$41.28
$25.99
AL. FL, GA, KY, LA, MS, NC,
SC, TN
$44.00
$29.00
Premium Time per technician
CA
SNOPF/SNO++
$49.00
SNOPS
$28.00
NV
SNOPR/SNT++
$80.42
SNOPM
$65.43
AR, KS, MO, OK, TX
SNO
$110.00
SNOX+
$90.00
IL, IN, MI, OH, WI
SNOX+
$46.34
$29.57
AL. FL, GA, KY, LA, MS, NC,
SC, TN
$52.00
$34.00
AT&T Ethernet Service Guide Original Page 19
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Nonscheduled Testing (NST) (Cont'd)
States
USOC
First Half Hour
or Fraction
Thereof
USOC
Each Add'l Half
Hour or
Fraction
Thereof
Intrastate Access
Basic Time per technician
CA
SNONF
$18.16
SNONS
$18.16
NV
Field Technician
Central Office
Technician
SNONR
SNONM
$40.21
$32.72
SNONR
SNONM
$40.21
$32.72
AR
SNO
$30.31
SNO
$18.11
KS
$73.14
$19.86
OK
$85.00
$55.00
NC
$44.12
$17.91
MO
$73.08
$18.49
TX
$44.12
SNOX+
$17.91
IL
SNOX+
$23.77
$22.60
IN, MI, OH, WI
$40.92
$22.60
FL, GA, LA, MS, SC, TN
$44.12
$17.91
AL
$30.51
$21.16
KY
$37.00
$23.00
Overtime per technician
CA
SNOXF
$26.10
SNOXS
$26.10
NV
Field Technician
Central Office
Technician
SNOXR
SNOXM
$60.32
$49.08
SNOXR
SNOXM
$60.32
$49.08
AR
SNO
$34.92
SNO
$22.72
KS
$76.53
$23.25
OK
$100.00
$80.00
MO
$76.50
$21.91
TX
$47.22
$21.01
NC
$47.22
$21.01
IL
SNOX+
$27.85
SNOX+
$25.99
IN, MI, OH, WI
$41.28
$25.99
FL, GA, LA, MS, SC, TN
$47.22
$21.01
AL
$34.32
$24.97
KY
$44.00
$29.00
AT&T Ethernet Service Guide Original Page 20
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 6 - Maintenance of Service, Engineering, Labor, and Testing ES-21-0002
Nonscheduled Testing (NST) (Cont'd)
States
USOC
First Half
Hour or
Fraction
Thereof
USOC
Each Add'l
Half Hour or
Fraction
Thereof
Intrastate Access (Cont'd)
Premium Time per technician
CA
SNOPF
$34.00
SNOPS
$34.00
NV
Field Technician
Central Office Technician
SNOPR
SNOPM
$80.42
$65.43
SNOPR
SNOPM
$80.42
$65.43
AR
SNO
$39.53
SNO
$27.33
KS
$79.92
$26.64
OK
$110.00
$90.00
MO
$79.91
$25.32
TX
$50.33
$24.12
NC
$50.33
$24.12
IL
SNOX+
$31.93
SNOX+
$29.57
IN, MI, OH, WI
$46.34
$29.57
FL, GA, LA, MS, SC, TN
$50.33
$24.12
AL
$38.13
$28.78
KY
$52.00
$34.00
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 7 - Special Construction ES-21-0002
7.1 Conditions
When Special Construction of facilities is required, the following conditions apply in
addition to all conditions, rates, and charges set forth in this Service Guide.
A. Ownership of Facilities
AT&T retains ownership of all specially constructed facilities provided under this
Service Guide.
B. Interval to Provide Facilities
Based on available information and the type of Service ordered, AT&T will establish
a completion date for the specially constructed facilities. If the scheduled
completion date cannot be met due to circumstances beyond AT&T's control, AT&T
will establish a new completion date and will notify Customer.
7.2 Payments for Special Construction
A. Payment of Charges
Where Customer requests AT&T to provide Special Construction, a lump sum
upfront payment will apply unless AT&T agrees to other payment arrangements, in
writing. Customer must remit this upfront payment prior to the start of
construction.
7.3 Charges for Special Construction
A. General
Various charges may apply when AT&T provides Special Construction of facilities in
accordance with an order for Service. Customer must provide written approval of
all charges to AT&T prior to the start of Special Construction.
B. Conditions Requiring Special Construction
Special Construction is required when:
1. Facilities are not available to meet an order for Service;
2. AT&T constructs facilities; and
3. One or more of the following conditions exist:
- AT&T has no other requirement for the facilities constructed;
- Customer requests Service using a type of facility, or via a route, other than
that which AT&T would normally utilize in furnishing the requested Service;
- Customer requests more facilities than would normally be required to
satisfy an order; and/or
- Customer requests AT&T to expedite construction, resulting in added cost to
AT&T.
AT&T Ethernet Service Guide Original Page 2
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 7 - Special Construction ES-21-0002
C. Nonrecurring Charges (NRCs)
Depending on the specifics associated with each individual case, one or more of the
following Special Construction NRCs may be applicable:
- Case Preparation Charge
A charge to cover the administrative expenses associated with preparing a
special construction case.
- Expediting Charge
A charge that applies when Customer requests Special Construction be
completed on an expedited basis. The charge equals the difference in estimated
cost between expedited and non-expedited construction.
- Lease Charge
A charge that may apply when AT&T leases equipment in order to meet service
requirements. The amount of the charge is equal to the net added cost to AT&T
caused by the lease.
- Cancellation Charge
A charge may apply to cover costs AT&T incurs in association with the special
construction up to and including the time of cancellation, where Customer
cancels the special construction prior to the start of service.
- Rearrangement Charge
A charge, equal to the cost of any additional Special Construction, when
Customer requests AT&T to rearrange existing specially constructed facilities.
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 8 - Inside Wiring and Entrance Facility Construction Availability ES-21-0002
8.1 Inside Wiring Availability
Customer may request that AT&T install Inside Wiring at the time of Service installation.
Inside Wiring is a deregulated connection from AT&T's demarcation point to Customer
Premises Equipment (CPE).
For AT&T Switched Ethernet Service and AT&T Dedicated Ethernet terms and conditions,
refer to:
https://cpr.att.com/pdf/publications/Inside_Wiring_Service_Guide_Attachment.pdf
8.2 Entrance Facility Construction Availability
(1)
AT&T will provide Entrance Facility Construction (EFC) for eligible orders. EFC is a
deregulated activity consisting of conduit, other support structures, or physical pathway
necessary for the installation of Service from the property line of the site where the
entrance facility is to be constructed to the minimum point of entry of the building where
the Network Terminating Equipment (NTE) is located.
For terms and conditions, refer to:
AT&T Dedicated Ethernet
https://cpr.att.com/pdf/service_publications/ADE_EFC_Attachment.pdf
AT&T Switched Ethernet Service
https://cpr.att.com/pdf/service_publications/EFC_Attachment.pdf
(1) Not available in CA Out of Territory or TX Out of Territory.
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 9 - Billing ES-21-0002
9.1 Deposits
AT&T will, in order to safeguard its interests, require a Customer which has a proven
history of late payments to AT&T or does not have established credit to make a deposit
prior to or at any time after the provision of a Service to Customer, which AT&T will hold as
a guarantee of the payment of rates and charges.
AT&T will notify Customer of a deposit requirement by Certified Mail or Overnight Delivery.
Customer will be required to make payment of such deposit prior to the provision of new
Service in those cases where Customer has not established credit with AT&T, or otherwise
within 15 business days of such notice for Customers with existing Service. Such notice
period will start the day after AT&T renders the notice by Certified Mail or Overnight
Delivery. If Customer fails to pay the deposit by the due date, as described, above, AT&T
may send Customer a written notice by Overnight Delivery stating that if AT&T does not
receive the deposit within 15 calendar days of the original deposit due date, AT&T may
refuse additional applications for Service or discontinue the provision of Service.
AT&T will not require such deposit of a Customer which is a successor of a company which
has established credit and has no history of late payments to AT&T. Such deposit may not
exceed the actual or estimated rates and charges for the Service for a two-month period.
The fact that a deposit has been made in no way relieves Customer from complying with
AT&T's conditions as to the prompt payment of bills. At such time as the provision of
Service to Customer is terminated, AT&T will credit the amount of the deposit to Customer's
account and will refund any credit balance which may remain.
AT&T will refund or credit the deposit to Customer's account when Customer has
established credit or, in any event, after Customer has established a one-year prompt
payment record at any time prior to the termination of the provision of Service to Customer.
In the case of a cash deposit, for the period AT&T holds the deposit, AT&T will pay
Customer simple interest at rates shown in the Deposit Interest Rate Table below. AT&T
will calculate the rate from the date AT&T receives Customer's deposit up to and including
the date AT&T credits such deposit to Customer's account or the date AT&T refunds the
deposit. Should AT&T credit a deposit to Customer's account, as indicated above, no
interest will accrue on the deposit from the date AT&T credits such deposit to Customer's
account.
In the event the provision of all Service to Customer is terminated and AT&T maintains a
cash deposit from Customer, AT&T will apply the deposit and any accrued, uncredited
interest to any outstanding sums owed to AT&T, and AT&T will return any remaining
balance to Customer.
AT&T Ethernet Service Guide Original Page 2
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 9 - Billing ES-21-0002
Deposit Interest Rate Table
States
Deposit Interest Rate
IL, IN, MI, OH, WI
The lower of:
(i) the highest interest rate (in decimal value) which may be
levied by law for commercial transactions, applied on a simple
interest basis for the number of days from the payment due
date to and including the date that Customer actually makes
payment to AT&T; or
(ii) 0.000493 per day, (annual percentage rate of 18.0%) applied
on a simple interest basis for the number of days from the
payment date to and including the date that Customer actually
makes payment to AT&T
All States, except
IL, IN, MI, OH, WI
In the case of a cash deposit, for the period AT&T holds the deposit,
AT&T will pay Customer simple interest at the rate of 1.5% per
month (.0004931 per day) or 18% annually
AT&T Ethernet Service Guide Original Page 3
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 9 - Billing ES-21-0002
9.2 Payment of Rates and Charges
AT&T will bill on a current basis all charges incurred by and credits due to Customer
attributable to the Service established or discontinued during the preceding billing period.
In addition, AT&T will bill in advance charges for all Services to be provided during the
ensuing billing period except for charges associated with Service usage, and for the Federal
Government which will be billed in arrears.
All bills are due when rendered and must be paid no later than 30 days or 31 days of the bill
date, dependent upon the policy of the individual AT&T Participating Carrier, or by the next
bill date, whichever is sooner.
Further, if AT&T receives any portion of the payment after the payment due date, or if AT&T
receives any portion of the payment in funds which are not immediately available to AT&T,
then a late payment charge (LPC) may be due to AT&T. An LPC will apply to the unpaid
balance less disputed amounts when AT&T receives any portion of the payment after the
payment due date or if Customer makes any portion of the payment in funds which are not
immediately available to AT&T.
The LPC is the portion of the payment that AT&T did not receive by the payment due date
times a late factor. The late factor is simple interest as shown in the LPC Table below.
LPC Table
State
LPC
All States, except
IL, IN, MI, OH, WI
The LPC is simple interest at the rate of 1.5% per month
(.0004931 per day) or 18% annually
IL, IN, MI, OH, WI
The lower of:
(i) the highest interest rate (in decimal value) which may be
levied by law for commercial transactions, applied on a simple
interest basis for the number of days from the payment due
date to and including the date that Customer actually makes
payment to AT&T; or
(ii) 0.000493 per day, (annual percentage rate of 18.0%) applied
on a simple interest basis for the number of days from the
payment date to and including the date that the Customer
actually makes payment to AT&T
Exceptions
Missouri
Until such time as AT&T receives authorization to assess LPCs, LPCs will not apply to
Services the government of the State of Missouri purchases.
Texas
Until such time as AT&T receives authorization to assess LPCs, LPCs will not apply to
Services the government of the State of Texas, including Service to an agency in any branch
of government, purchases.
AT&T Ethernet Service Guide Original Page 4
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 9 - Billing ES-21-0002
9.3 Billing Disputes
In the event that a billing dispute occurs concerning any charges AT&T billed to
Customer, the following conditions will apply.
A good faith dispute requires Customer to provide a written claim to AT&T. Instructions
for submitting a dispute can be obtained by calling the billing inquiry number shown on
Customer's bill. Such claim must identify in detail the basis for the dispute, the account
number under which the bill has been rendered, the date of the bill and the specific items
on the bill being disputed, with the Dispute Date being the date on which Customer
furnishes AT&T all of the aforementioned information to permit AT&T to investigate the
merits of the dispute.
The Resolution Date is the date on which AT&T completes its investigation and credits
the disputed amount to Customer's bill, if the dispute is resolved in Customer's favor.
If the dispute is resolved in AT&T's favor, then the Resolution Date will be the date upon
which AT&T sends a written decision on the dispute to Customer.
If the dispute is resolved in AT&T's favor and Customer paid the disputed amount on or
before the payment due date, no credits or LPCs will apply to the disputed amount.
If the dispute is resolved in AT&T's favor and Customer withheld the disputed amount,
any payments withheld pending settlement of the dispute will have an LPC determined
and applied at interest rates as set fort in the LPC Table above.
If the dispute is resolved in Customer's favor and Customer withheld the disputed
amount, no credits or LPCs will apply to the disputed amount and Customer will receive
a credit equal to the overcharged amount.
If the dispute is resolved in Customer's favor and Customer paid the disputed amount,
AT&T will pay Customer an interest credit. The interest credit is calculated based upon
the portion of the disputed amount resolved in Customer's favor multiplied by the
interest rate shown in the Interest Credit Table below:
Interest Credit Table
State
Interest Credit
All States
Simple interest at the rate of 1.5% per month (.0004931 per day) or
18% annually
(1)
(1) AT&T will not pay Customer any interest credit for any Customer dispute related to
FUSF, Other Charges, Taxes, and Fees.
AT&T Ethernet Service Guide Original Page 5
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 9 - Billing ES-21-0002
9.4 Federal Universal Service Fund (FUSF) and Other Charges, Taxes, and Fees
A FUSF percentage surcharge factor is assessed monthly on billed recurring interstate
charges of End User Services. For applicable FUSF Charges, see
https://www.fcc.gov/general/contribution-factor-quarterly-filings-universal-service-fund-
usf-management-support.
Rates and charges set forth in this Service Guide are exclusive of and Customer will pay all
taxes (excluding those on AT&T's net income), surcharges, recovery fees, customs
clearances, duties, levies, shipping charges, and other similar charges (and any associated
interest and penalties resulting from Customer's failure to timely pay such taxes or similar
charges) relating to the sale, transfer of ownership, installation, license, use, or provision of
Service AT&T provided, except to the extent Customer provides a valid exemption
certificate prior to the delivery of Service.
Cost Assessment Charge
A Cost Assessment Charge (CAC) is assessed on a percentage basis against all billed revenue
for business customers subscribing to the transport Services listed below. The CAC is
established to recovery property taxes. This charge is not a tax or fee that the government
requires AT&T to collect from customers. The CAC will not apply to Federal, State, or Local
Government Accounts, or to any accounts identified in AT&T's billing systems as being
exempt from application of the Federal Universal Service Fund (FUSF).
Monthly % Rate
AT&T Dedicated Ethernet
AT&T Switched Ethernet Service
Alabama 7.00%
Arkansas 5.47%
California 7.00%
Florida 7.00%
Georgia 0.00%
Illinois 4.70%
Indiana 4.87%
Kansas 7.00%
Kentucky 0.00%
Louisiana 0.00%
Michigan 2.76%
Mississippi 7.00%
Missouri 7.00%
Nevada 7.00%
North Carolina 7.00%
Ohio 0.00%
Oklahoma 4.33%
South Carolina 7.00%
Tennessee 7.00%
Texas 7.00%
Wisconsin 7.00%
AT&T Ethernet Service Guide Original Page 1
Part 1 - General Terms and Conditions Effective: September 1, 2022
Section 10 - Billing Media Formats ES-21-0002
10.1 General
AT&T will provide Customer, without charge, one copy of their monthly bill and their
Service and feature record in a standard media format. Bill Media Formats include:
- Paper;
- Electronic data transmission;
- CD-ROM; or
- DVD (not available in all states, refer to table below)
Not all Billing Media Formats are available from every AT&T Participating Carrier.
Additional copies of bills and secondary bills may be available subject to an additional
charge as shown below.
10.2 Rates and Charges
Changes involving billing format changes or changes to the billing period are also subject to
an additional charge.
Billing Media Charges (when applicable)
States
USOC
FID
Charge
Interstate
Paper Bill, per page
CA, IL, IN, MI, OH, WI
NOB/NEL
ICB
NV
WCP1X
NOB/NEL
$0.03
AR, KS, MO, OK, TX
WCP1X
$0.0004
AL, FL, GA, KY, LA, MS, NC, SC, TN
$0.25
Electronic data transmission, per record
IL, IN, MI, OH, WI
DMT
ICB
AR, KS, MO, OK, TX
WCP4X
$0.0004
AL, FL, GA, KY, LA, MS, NC, SC, TN
$0.000932
CD-ROM, per disk
AR, CA, KS, MO, OK, NV, TX
WCP6X
$10.00
AL, FL, GA, KY, LA, MS, NC, SC, TN
$60.00
DVD, per disk
AR, CA, KS, MO, OK, NV, TX
WCP7X
$10.00
Intrastate Access
Paper Bill, per page
IL, IN, MI, OH, WI
WCP1X
NOB/NEL
ICB
NV
WCP1X
NOB/NEL
$0.03
AR, KS, MO, OK
WCP1X
$0.0325
Electronic data transmission, per record
IL, IN, MI, OH, WI
DMT
ICB
CA
WCP4X
$0.014
AR, KS, OK
WCP4X
$0.0004
NV
WCP4X
$0.00
CD-ROM, per disk
AR, CA, KS, MO, OK, NV
WCP6X
$10.00
DVD, per disk
AR, CA, KS, MO, OK, NV
WCP7X
$10.00
AT&T Ethernet Service Guide Original Page 1
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.1 General
AT&T Dedicated Ethernet (Service) is a fiber based, point-to-point, Ethernet service that
allows Customers to transport data signals between 2 locations. Service can be used to
transport data as an Ethernet signal or embedded within an Optical Transport Network
(OTN) signal.
Service is available at the following speed and format options:
Speed
Ethernet Formats
Optical Transport Unit
(OTU) Formats
1Gbps
1GE Gigabit Ethernet
Not available
2.5Gbps
Not available
OTU1
10Gbps
10GE LAN-PHY
OTU2e
10GE WAN-PHY
OTU2
40Gbps
40GE
OTU3
100Gbps
100GE
OTU4
1.2 Service Availability
Service is available from this Service Guide in the following jurisdictions across the
following AT&T ILEC states:
Jurisdictional Offerings
Jurisdiction
AL
AR
CA
CA
OOT
(1)
FL
GA
IL
IN
KS
KY
LA
MI
Interstate
State Access
State Exchange
Jurisdiction
MO
MS
NC
NV
OH
OK
SC
TN
TX
TX
OOT
WI
Interstate
State Access
State Exchange
Service provides transport service where suitable equipment and facilities are available in
select geographic areas. Where facilities are not available, facilities may be constructed
subject to terms as set forth in Part 1, Section 7. Special Construction charges may apply.
AT&T offers Service on a private carriage basis and reserves the right to make
individualized decisions regarding the provision of Service to individual customers. AT&T
may negotiate the specific prices and terms for Service for each individual customer.
(1) OOT
Out of Territory
AT&T Ethernet Service Guide Original Page 2
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.3 Port Connection
The Port Connection is the standard rate element that includes the service interface (point
of demarcation) at the Customer-designated Premises (Customer Site), any network
termination equipment (NTE) placed at the Customer Site, and the physical transport
facilities from the Customer Site to the Service network at the Serving Wire Center (SWC)
for that Site.
AT&T charges one Port Connection Charge per Customer Site at which the Port Connection
is terminated. This charge applies even if the Customer Site and the SWC are both located in
the same AT&T building (e.g., where the Customer Site is a collocation arrangement
(1)
,
Carrier point-of-presence, etc.).
Rates and charges for the Port Connection are provided in Part 2, Section 3, paragraph 3.3.
(1) In addition to a Port Connection Charge, AT&T charges cross connect charges under the
applicable guidebooks/tariffs for connecting Service to a collocation arrangement.
[Interstate only]
AT&T Ethernet Service Guide Original Page 3
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
Service is available with the following Port Connection configurations:
A. Same Speed / Same Format
- Ethernet to Ethernet (e.g., 1GE to 1GE); or
- OTN to OTN (e.g., OTU1 to OTU1)
Same Speed / Same Format Configuration
This example illustrates a 1Gbps Ethernet circuit from Customer Site A to Customer
Site B for a same speed / same format arrangement. In this example, 2
1Gbps
Ethernet Port Connection charges apply.
B. Same Speed / Different Format
- OTN to Ethernet (e.g., OTU2 to 10Gbps WAN-PHY)
Same Speed / Different Format Configuration
This example illustrates a same speed / different format circuit configuration
whereby there is a 10Gbps WAN-PHY Port Connection between Customer Site A and
the SWC and a 10Gbps OTU2 Port Connection between Customer Site B and the
SWC. In this example, both a 10Gbps WAN-PHY and a 10Gbps OTU2 Port
Connection charge apply.
Port Connection
1Gbps Ethernet
Port Connection
1Gbps Ethernet
Customer
Site A
Customer
Site B
SWC
Customer
Site A
Customer
Site B
SWC
Port Connection
10Gbps WAN-PHY
Port Connection
10Gbps OTU2
AT&T Ethernet Service Guide Original Page 4
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.4 Higher Speed Aggregation
Higher Speed Aggregation permits Customer to connect a lower speed Port Connection to a
channelized higher speed Port Connection.
OTU2 (10Gbps) and OTU4 (100Gbps) Port Connections may be purchased as either
channelized or non-channelized. A channelized Port Connection includes a channelized
circuit that terminates at a multiplexer within a SWC.
A channelized OTU2 Port Connection can connect up to 8 1GE Port Connections or 4 OTU1
Port Connections, or any other combination of such Port Connections, up to the available
capacity of the channelized OTU2 Port Connection.
A channelized OTU4 Port Connection can connect to up to 10 10Gbps Port Connections in
any combination of types (10GE LAN-PHY to 10GE WAN-PHY, 40GE to OTU3, OTU2e to
OTU2), up to the available capacity of the channelized OTU4 Port Connection.
Higher Speed Aggregation Configuration Example
Customer
Site A
SWC
Customer
Site B
Customer
Site C
Circuit #2
10Gbps LAN-PHY
Circuit #1 Channelized
OTU4 (100Gbps)
Circuit #3
OTU2 (10Gbps)
AT&T Ethernet Service Guide Original Page 5
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
In the example of a higher speed aggregation arrangement depicted in the diagram above,
there are 3 circuits as follows:
- Circuit #1 = A channelized OTU4 (100Gbps) circuit from Customer Site A that
terminates at a multiplexer within the SWC.
One OTU4 Port Connection monthly recurring charge (MRC) applies for Circuit #1.
- Circuit #2 = A 10Gbps LAN-PHY circuit from Customer Site B to Customer Site A.
Circuit #2 occupies a channel of the higher speed Circuit #1 from the SWC location to
Customer Site A.
One 10GE LAN-PHY Port Connection MRC applies to Circuit #2 for the Port Connection
at Customer Site B.
No Port Connection charge applies to the portion of Circuit #2 that occupies a channel of
Circuit #1 (i.e., SWC to Customer Site A).
- Circuit #3 = A 10Gbps OTU2 circuit from Customer Site C to Customer Site A.
Circuit #3 occupies a channel of the higher speed Circuit #1 from the SWC location to
Customer Site A.
One OTU2 Port Connection MRC applies to Circuit #3 for the Port Connection at
Customer Site C.
No Port Connection charge applies to the portion of Circuit #3 that occupies a channel of
Circuit #1 (i.e., SWC to Customer Site A).
AT&T Ethernet Service Guide Original Page 6
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.5 Protection and Diversity Options
Protection and diversity options are available as follows:
Protection Options
Diversity Options
Port Protection Plus
Port Diversity
Alternate Wire Center Diversity
Inter-Wire Center Diversity
Protection cannot be combined with Diversity options except in the case of the stand-alone
Alternate Wire Center Diversity option.
Protection and diversity options are available where facilities and/or operating conditions
permit. Where facilities and/or operating conditions do not permit, special construction
charges may apply as set forth in Part 1, Section 7 of this Service Guide.
1.5.1 Protection
Protection offers a duplicate signal path routed on 2 different fiber pairs (a working
path and a standby path) to provide increased reliability.
In the event of a failure of the working path, Service will switch to the surviving
path. In the event of a failure of both fiber transmission paths, an out-of-service
condition will result.
Limitations:
- Protection is not available for same speed / different format circuit
configurations.
- Protection is not available for higher speed aggregation configurations (i.e.,
protection is not available for channelized circuits and circuits connecting with a
channelized circuit).
- Protection is not available for Meet Point arrangements. See paragraph 1.6 for
more information on Meet Pont arrangements.
A. Port Protection Plus
Port Protection Plus is an end-to-end (fully protected) protection option that
offers a duplicate signal routed over 2 diversely routed fiber paths, a
working path and a standby path. Port Protection Plus also includes dual
card protection at each Customer Site whereby the working path and
standby paths terminate into 2 separate cards on a single shelf in the NTE at
each of the Customer Sites.
The Port Protection Plus optional feature must be selected for both
Customer Sites in addition to the normal Port Connection charges.
Port Protection Plus is available only for circuits that meet the following
conditions:
- The circuit must be configured as a same speed / same format
arrangement; and
- Neither end of the circuit can terminate at a collocation arrangement.
AT&T Ethernet Service Guide Original Page 7
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.5.2 Diversity
Diversity options minimize single points of failure by creating 2 circuits, or portions
of a circuit, that are diverse from one another. With these arrangements, 1 or more
circuits will be provisioned over the normal path and 1 or more circuits will be
provisioned over the diverse path. Customer may transport traffic over both
circuits.
Customer requesting diversity will be billed for 2 circuits plus the applicable
diversity charge(s) for the portions of the circuit that are physically diverse.
Diversity options do not include construction of dual-entrance facilities. If Customer
requires dual-entrance facilities and they do not currently exist, Customer must
make arrangements for constructing dual-entrance facilities at Customer's expense.
Limitations:
- Diversity options are not available for Meet Point arrangements. See paragraph
1.6 for more information on Meet Point arrangements.
- Port Diversity and Alternate Wire Center Diversity cannot be selected at the
same Customer Site for the same Port Connection.
AT&T Ethernet Service Guide Original Page 8
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
The following Diversity options are available:
A. Port Diversity
Port Diversity provides transmission paths (a normal path and a diverse
path), which are diverse from each other between 2 designated Port
Connections from 1 or more Customer Sites to their SWCs.
The fiber path from each designated Port Connection to its SWC will be
diverse from the other, from the closest available point of divergence (e.g.,
the closest manhole to the Customer Site). The same Customer must
purchase these 2 designated Port Connections.
Port Diversity requires Customer to purchase duplicate Port Connections (to
establish a normal path and a diverse path) from the Customer Site(s) to its
SWC(s). In addition, a Port Diversity charge applies on the diverse path
circuit for each pair of designated Port Connections at any Customer Site
where Customer requests Port Diversity.
Diverse Path
Port Connection Charge
Port Diversity Charge
Normal Path
Port Connection Charge
SWC
Customer
Site
AT&T Ethernet Service Guide Original Page 9
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
B. Alternate Wire Center Diversity
Alternate Wire Center Diversity provides 2 transmission paths (a normal
path and a diverse path), which are diverse from each other between 2
designed Port Connections. AT&T routes the normal path to the normal
SWC and the diverse path to an alternate wire center.
AT&T will designate the alternate wire center to which it will route the
diverse path.
The fiber path from each designated Port Connection to its applicable SWC
(normal and alternate) will be diverse from the other, from the closest
available point of divergence (e.g., the closest manhole to the Customer Site).
The same Customer must purchase these 2 designated Port Connections.
AWC Diversity requires Customer to purchase duplicate Port Connections
(to establish a normal path and a diverse path) from the Customer Site(s) to
the applicable SWC(s). In addition, an AWC Diversity charge applies on the
diverse path circuit for each pair of designated Port Connections at any
Customer Site where Customer requests AWC Diversity.
AWC Diversity Example
SWC
Customer
Site
Alternate
SWC
Normal Path
Port Connection Charge
Alternate Path
Port Connection Charge
AWC Diversity Charge
AT&T Ethernet Service Guide Original Page 10
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
Stand-Alone Alternate Wire Center (AWC) Routing
AWC Diversity is available as a stand-alone AWC arrangement where there
is no actual diversity. In this arrangement, AT&T routes a Port Connection
to an AWC rather than its normal SWC.
AT&T charges Customer a Port Connection charge and an AWC Diversity
charge for a stand-alone AWC route connecting the Customer Site to the
alternate SWC.
Stand-Alone AWC Example
AT&T routes the Port Connection to a SWC other than its normal SWC in a
Stand-Alone AWC arrangement.
SWC
Customer
Site
Alternate
SWC
Stand-Alone AWC Path
Port Connection Charge
AWC Diversity Charge
AT&T Ethernet Service Guide Original Page 11
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
C. Inter-Wire Center (IWC) Diversity
Inter-Wire Center (IWC) Diversity provides a transmission path between the
SWCs for each end of the circuit that is separate from the normal
transmission path. IWC Diversity arrangements are available only where
each end of a circuit is provided from a different SWC.
IWC Diversity requires Customer to purchase duplicate Port Connections.
An IWC Diversity charge applies to the circuit designated with the diverse
IWC path. The same Customer must purchase these 2 designated Port
Connections.
The IWC Diversity option can be selected on its own or in combination with
the Port Diversity and/or AWC Diversity options.
IWC Diversity Example
Normal Path
Diverse IWC Path
In the IWC Diversity example above, there are 2 circuits between Customer
Site A and Customer Site B as follows:
1. Circuit #1 is the normal path circuit and consists of 2 Port
Connection charges.
2. Circuit #2 has the IWC Diversity feature to provide a diverse IWC
path from circuit #1. Circuit #2 consists of 2 Port Connection
charges plus an IWC Diversity charge.
Intermediate
SWC
Intermediate
SWC
Diverse IWC Path
SWC SWC
Normal Path
Customer
Site A
Customer
Site B
AT&T Ethernet Service Guide Original Page 12
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.6 Meet Point Arrangements
In some cases, AT&T and another Incumbent Local Exchange Carrier (ILEC, sometimes
referred to as an Independent Company or ICO) may agree to jointly provide Service where
such Service will be provided to locations in both AT&T's and the other ILEC's serving
territories. In such cases, AT&T and the other ILEC may mutually agree to meet at a location
(i.e., meet point) utilizing facilities suitable for delivery of Service.
AT&T is responsible for the ordering, provisioning, billing, and maintenance of such AT&T
Service up to the meet point.
The rates and charges for Service are applicable for the AT&T-provided portion of such
Service as follows:
- One Port Connection charge applies for the portion of the circuit AT&T provides;
- The Administrative Charge applies in full per order received;
- The Design and Central Office Connection Charge applies in full per circuit; and
- The Customer Connection Charge applies for the termination of the Port Connection
that AT&T provides.
AT&T Ethernet Service Guide Original Page 1
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 2 - Service Level Agreements ES-21-0002
2.1 Credit Allowance for Service Interruptions
AT&T will apply credits to Service in the event of a service interruption, as provided herein.
The amount of the credit depends on whether the Service is unprotected or protected.
A Service is interrupted when it becomes unusable to Customer because of a failure of a
facility component used to furnish Service under this Service Guide, or in the event that the
protective controls AT&T applies result in the complete loss of Service to Customer for
reasons not attributable to Customer. An interruption period starts when Customer reports
a service disruption of greater than 10 consecutive seconds to AT&T and AT&T confirms
that continuity of its Service has been lost. An interruption period ends when the Service is
operative.
2.1.1 Credit Allowance for Service Interruptions (For Unprotected Arrangements)
In case of an interruption to an unprotected circuit, an allowance for the period of
interruption will be calculated as follows: no credit will be allowed for an
interruption of less than 10 seconds. AT&T will credit Customer for an interruption
of 10 seconds or more as follows: the credit will be at the rate of 10/8640 of the
monthly charges for the affected circuit for each period of 5 minutes or major
fraction thereof that the interruption continues.
The credit allowance(s) for service interruptions will not exceed 100% of the
applicable monthly rates for the affected circuit(s).
AT&T Ethernet Service Guide Original Page 2
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 2 - Service Level Agreements ES-21-0002
2.1.2 Credit Allowance for Service Interruptions (Fully Protected)
AT&T provides a Service Level Agreement (SLA) of 99.999% service availability
performance in each calendar month for each fully protected circuit, subject to the
limitations set forth herein.
A circuit is considered to be fully protected only if the Port Protection Plus feature is
selected on both ends (both Port Connections) of a circuit.
If this SLA is not met in any calendar month, Customer will be entitled to a credit
equal to 100% of the monthly rate for the Port Connections which were interrupted,
including the protection feature rate elements associated with the Port Connection,
not to exceed the total monthly charges for the affected circuit(s).
To qualify as a service interruption for the purposes of determining whether this
Service Availability SLA has been met, any service interruption must be greater than
10 consecutive seconds and AT&T must determine the service interruption is in its
network.
Customer must notify AT&T when the service parameter within the calendar month
falls below the committed level. Customer must request a service credit adjustment
within 25 days after the end of the month when the failure occurred.
AT&T Ethernet Service Guide Original Page 3
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 2 - Service Level Agreements ES-21-0002
2.2 SLA Exclusions
The SLA provisions, measurements, and eligibility for credit excludes conditions wherein
service performance was adversely affected by any of the following conditions:
- Any cause beyond AT&T's reasonable control (force majeure events) including, but not
limited to, acts of war, civil disturbances, acts of civil or military authorities or public
enemies, earthquakes, hurricanes, floods, fires, storms, tornadoes, explosions, lightning,
power surges or failures, fiber cuts, strikes or labor disputes;
- Failures of any structures, facilities, or equipment that Customer or its contractors,
equipment vendors, or by any carrier or service provider provides other than AT&T;
- Interruptions caused by Customer's negligence;
- Interruptions of a Service during any period in which AT&T is not afforded access to the
Site where the Service is terminated;
- When AT&T and Customer negotiate the release of the Service for: (a) maintenance
purposes; (b) to make rearrangements; or (c) to implement an order for a change in the
Service, a credit does not apply during the negotiated time of release;
- Periods when Customer elects not to release Service for testing and/or repair and
continues to use it on an impaired basis;
- Data loss during AT&T's scheduled maintenance windows;
- Failures of any structures, facilities, or equipment on Customer's side of the
demarcation point.
The total credit amount of any allowances for interruptions and SLA credits applicable in a
given month will not exceed 100% of the monthly recurring charge for the affected
circuit(s).
AT&T Ethernet Service Guide Original Page 1
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.1 Ethernet Payment Plan (EPP)
3.1.1 Standard Terms and Conditions
A. To subscribe to Service, Customer must select an EPP of 12, 24, 36, or 60
months. Service is not available on a month-to-month basis until after the
initial EPP has been fulfilled.
B. During Customer's EPP, AT&T-initiated recurring rate changes (i.e., rate
increases or decreases) will be automatically applied to Customer's EPP
rates for the months remaining in Customer's EPP. However, at no time
during Customer's EPP will rates exceed Customer's initial EPP rates.
C. Customer may subscribe to the EPP Auto Renewal option at any time prior
to expiration of an EPP.
(1)
EPP Auto Renewal provides for a continuation of
the rates under the EPP Customer last completed for additional consecutive
12-month periods, subject to termination as provided below.
For instance, a Customer that has subscribed to the EPP Auto Renewal
option prior to completion of a 60-month EPP will continue to receive the
60-month EPP rate during each subsequent 12-month extension period.
EPP Auto Renewal will continue to automatically extend Customer's term
every year for an additional 12-month period unless either party provides
written notice of its intent to terminate, at least 60 days prior to the
expiration of the initial EPP or any additional 12-month extension period.
An Administrative Charge is applicable when Customer adds or removes the
EPP Auto Renewal option, unless other changes for which an Administrative
Charge is applicable are also being performed.
Termination Liability applies, as described in the Customer
s Pricing
Schedule or Master Agreement, to any Service disconnected during any 12-
month extension period, based upon the number of months remaining in
that 12-month extension period.
(1) The EPP Auto Renewal Option is not available in any state where prior notice of the auto
renewal is required (i.e., Wisconsin).
AT&T Ethernet Service Guide Original Page 2
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
D. When an EPP term or subsequent 12-month extension period expires (and
Customer's term is not extended pursuant to the Auto Renewal option
above), Customer may select a new EPP from among any EPP options which
are then available to new Customers hereunder. EPP rates in effect at the
time the new EPP starts will apply. An Administrative Charge is applicable
when Customers select a new EPP.
E. The Monthly Extension Rates (MER) in paragraph 3.3 will apply when a
Customer's EPP or subsequent 12-month extension period expires (and
Customer's term is not extended pursuant to the Auto Renewal option
above). Customer will be billed the MER rates then in effect until such time
as Customer selects a new EPP or Service is terminated.
F. Conversions
During Customer's EPP, conversions may be made to a new EPP of the same
or greater length, from among any EPP options which are then available to
new Customers hereunder. The expiration date of the new EPP must be
beyond the expiration date of the original EPP. Conversion does not result
in Termination Liability for the remaining months on the original EPP. The
new EPP will begin on the effective date of the conversion.
An Administrative Charge applies when Customer selects a new EPP or
changes the length of an existing EPP.
AT&T Ethernet Service Guide Original Page 3
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.1.2 Moves
AT&T will treat a move as a discontinuance of Service and activation of new Service.
AT&T will bill any previously waived nonrecurring charges (NRCs) at the location(s)
from which the circuit is being moved (if EPP has not expired).
Customer must select an EPP for the new circuit. The new EPP will be subject to the
rates in effect at the time of the move. Termination Liability will apply for such a
move except where all of the following conditions are met:
- The move is limited to one end of the circuit moving to a different Customer Site;
- Customer's existing Service has been in place for at least 12 months;
- Customer selects a new EPP with a term that is greater than or equal to the
remainder of the existing EPP;
- The same Customer must place, and AT&T must receive, Orders to disconnect
the existing Service and reestablish Service at the new location on the same
date; and
- No lapse in billing will occur for moves of Service under an EPP. If Customer
requests that both the existing circuit and the new circuit be in service at the
same time, such overlapping service will be provided for no more than 90 days,
and all applicable charges will be billed for both circuits during the period of
overlapping service.
AT&T Ethernet Service Guide Original Page 4
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.1.3 Upgrades
The following activities are considered Upgrades for Service:
- Upgrades of Service from a lower capacity to a higher-speed option (e.g.,
conversion from a 1Gbps to a 10Gbps speed option);
- Same-speed conversions of Service (e.g., 10GE LAN-PHY to 10GE WAN-PHY,
40GE to OTU3, etc.); and
- Replacement of Service with another AT&T-provided service at a transport
speed or capacity greater than the speed or capacity available with Service, or at
the same transport speed or capacity as available with Service but with
enhanced technology or functionality not available with Service.
AT&T will treat Upgrades as a discontinuance of Service and activation of new
Service. Customer must select an EPP for the new circuit. The monthly rates for the
new Service will be the rates in effect at the time AT&T installs the new Service. Any
waived nonrecurring charges associated with the old Service will apply if the EPP
has not expired. Customer will experience an out of service condition unless
Customer requests overlapping service. Upgrades are contingent on availability of
equipment and fiber facilities. Special Construction charges, as necessary, may
apply.
EPP Termination Liability will not apply to upgrades if all of the following
conditions are met:
- The new and existing Services are billed to the same Customer at the same
Customer location;
- Customer's existing Service has been in place for at least 12 months;
- The EPP for the new Service must be equal to or greater than the remainder of
Customer's existing EPP;
- The same Customer must place, and AT&T must receive, the Order(s) for the
new service and disconnect order(s) for the existing Service, on the same date;
- If Customer requests that both the existing Service and the new higher level
service be in service at the same time, such overlapping service will be provided
for no more than 90 days, and AT&T will bill all applicable charges for both
services during the period of overlapping service; and
- No lapse in service occurs.
AT&T Ethernet Service Guide Original Page 5
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.2 Types of Rates and Charges
3.2.1 Nonrecurring Charges (NRCs)
A. Installation of Service Charges: NRCs apply to each Service installed.
The Administrative Charge applies for each service order.
A Design and Central Office Connection Charge applies any time a Customer-
initiated order for Service requires engineering design and/or connection or
changes at AT&T's central office. This charge applies once per circuit.
A Customer Connection Charge applies any time a Customer-initiated order
for Service requires connection or changes to a Port Connection. This charge
applies once per Port Connection affected by the order.
B. Installation of Optional Features and Functions: The Installation of Optional
Features and Functions charge applies whether the feature or function is
installed coincident with the initial Service installation or at any time
subsequent to the Service installation.
C. Service Rearrangements: Service rearrangements are changes to existing
(installed) Service which do not result in either:
- A change in the minimum period of the Service, or
- A change in the physical location of the point of termination at a
Customer Site.
3.2.2 Monthly Recurring Charges (MRCs)
MRCs are rates that apply each month or fraction thereof that AT&T provides
Service. For billing purposes, each month is considered to have 30 days.
See paragraph 3.3 for Rates and Charges.
AT&T Ethernet Service Guide Original Page 6
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.3 Rates and Charges
3.3.1 Port Connection
MRCs
Ethernet Payment Plans Monthly
Extension
Description USOC 12 Mo 24 Mo 36 Mo 60 Mo Rate
PORT CONNECTION
1 Gbps Ethernet (1GE) EYFNX $3,750.00 $3,500.00 $3,200.00 $2,750.00 $4,250.00
OTU1 (2.5Gbps) EYFOX 7,500.00 7,000.00 6,400.00 5,500.00 8,500.00
10 Gbps Ethernet (10GE)
LAN-PHY EYFNX 11,750.00 11,000.00 10,000.00 8,500.00 13,250.00
WAN-PHY EYFNX 11,750.00 11,000.00 10,000.00 8,500.00 13,250.00
OTU2/2e (10Gbps) EYFOX 12,925.00 12,100.00 11,000.00 9,350.00 14,575.00
40 Gbps Ethernet (40GE) EYFNX 29,375.00 27,500.00 25,000.00 21,250.00 33,125.00
OTU3 (40Gbps) EYFOX 29,375.00 27,500.00 25,000.00 21,250.00 33,125.00
100 Gbps Ethernet (100GE) EYFNX 41,125.00 38,500.00 35,000.00 29,750.00 46,375.00
OTU4 (100Gbps) EYFOX 45,250.00 42,350.00 38,500.00 32,725.00 51,000.00
AT&T Ethernet Service Guide Original Page 7
Part 2 - AT&T Dedicated Ethernet Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.3.2 Optional Features
Monthly Payment
Ethernet Payment Plans Monthly
Extension
Description (USOC) 12 Mo 24 Mo 36 Mo 60 Mo Rate NRC
PROTECTION OPTIONS
Port Protection Plus (USOC: DV9CX)
1 Gbps Ethernet (1GE) $3,950.00 $3,675.00 $3,360.00 $2,900.00 $4,500.00 $1,000.00
10 Gbps Ethernet (10GE)
LAN-PHY 13,600.00 12,700.00 11,550.00 9,825.00 15,300.00 1,000.00
WAN-PHY 13,600.00 12,700.00 11,550.00 9,825.00 15,300.00 1,000.00
OTU2/2e (10Gbps) 13,600.00 12,700.00 11,550.00 9,825.00 15,300.00 1,000.00
40 Gbps Ethernet (40GE) 35,250.00 33,000.00 30,000.00 25,500.00 39,750.00 1,000.00
OTU3 (40Gbps) 35,250.00 33,000.00 30,000.00 25,500.00 39,750.00 1,000.00
100 Gbps Ethernet (100GE) 54,300.00 50,820.00 46,200.00 39,270.00 61,200.00 1,000.00
OTU4 (100Gbps) 54,300.00 50,820.00 46,200.00 39,270.00 61,200.00 1,000.00
Port Diversity (USOC: DV9AX)
All Speeds 1,000.00 875.00 800.00 700.00 1,100.00 450.00
Alternate Wire Center (AWC) Diversity (USOC: CPAAX)
All Speeds 1,125.00 1,000.00 950.00 825.00 1,275.00 625.00
Inter-Wire Center (IWC) Diversity (USOC: DV9BX)
All Speeds 750.00 700.00 650.00 550.00 850.00 450.00
INSTALLATION AND REARRANGEMENT CHARGES
Nonrecurring Charges, All Speeds USOC NRC
(1)
Administrative Charge (Per Order) ORCMX $60.00
Design & Central Office Connection Charge (Per Circuit) NRBCL 600.00
Customer Connection Charge (Per Port Connection) NRBBL 1,500.00
NRC = Nonrecurring Charge
(1) The Administrative Charge, Design & Central Office Connection Charge, and Customer
Connection Charges will be waived for new Service installations subscribing to 24, 36, and 60-
month EPPs.
AT&T Ethernet Service Guide Original Page 1
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.1 Overview
AT&T Switched Ethernet Service
SM
(Service) is a switched Ethernet transport service
providing Ethernet transport functionality using fiber and copper facilities and a switched
Ethernet core network. Service provides a port with full duplex transport of data signals
between Customer's Premises and an Ethernet switch in an AT&T central office which then
may be interconnected with other ports.
Service supports point-to-point, point-to-multipoint, or multipoint-to-multipoint
configurations. Point-to-point service provides a connection between 2 ports. Point-to-
multipoint service provides multiple point-to-point connections to multiple ports in AT&T's
Service network. Multipoint-to-multipoint service provides a connection between 3 or
more designated ports on AT&T's Service network. AT&T will determine the interface
specifications for Service in its sole discretion.
Service is provided by the applicable AT&T Participating Carrier(s) that are described in
Participating Carriers Table in Part 1, Section 1.
AT&T offers Service on a private carriage basis and reserves the right to make
individualized decisions regarding the provision of Service to individual Customers. AT&T
may negotiate the specific prices and terms for Service for each individual Customer.
Customer may not use Service for the purpose of transporting "NG 9-1-1" calls in the State
of California. See AT&T California's Network and Exchange Services Schedule Cal. P.U.C. No.
2, Section A21.
1.2 Service Availability
Service provides transport service where suitable equipment and facilities are available in
selected geographic areas. Where facilities are not available, facilities may be constructed
subject to the Special Construction terms and conditions set forth in Part 1, Section 7.
Special Construction charges may apply.
AT&T Ethernet Service Guide Original Page 2
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.3 Provisioning and Service Arrangements
AT&T will provision Service using the service components described below.
Service is available in the following serving arrangements and types of Ports, subject to the
terms and conditions set forth in those sections:
- Basic Arrangement and Basic Ports described in paragraph 1.4;
- Per Packet Class of Service (PPCos) Arrangement and PPCoS Ports described in
paragraph 1.5;
- Broadband Arrangement and Broadband Ports described in paragraph 1.6; and
- External Network-to-Network Interface (ENNI) Arrangement and ENNI Ports described
in paragraph 1.7.
Unless specifically stated otherwise, all references to Ports or Ports in paragraphs 1.4, 1.5,
1.6, or 1.7 refer to only the type of Port addressed by that Section (e.g., Port in paragraph 1.4
refers to only Basic Ports). Unless specifically stated otherwise, all references to Ports or
Ports in other Sections of this Service Guide refer to any of the Port types
Basic Ports,
PPCoS Ports, Broadband Ports, and ENNI Ports.
The amount of Port capacity available for Customer's use is subject to overhead, including
information that AT&T or other service providers require to deliver or receive Ethernet
frames (packets) to or from the Port Customer purchased.
1.4 Basic Arrangement
This type of service provides transport of data using a fixed class of service for each
Ethernet Virtual Connection (EVC).
1.4.1 Basic Customer Port Connection (Basic Port)
This component provides the physical transport facilities from Customer's Premises
to an Ethernet switch at an AT&T central office. The Port is available at
transmission speeds of 100 Mbps, 1 Gbps, 10 Gbps, and 100 Gbps.
AT&T Ethernet Service Guide Original Page 3
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.4.2 Committed Information Rate (CIR) and Class of Service (CoS)
CIR, sometimes referred to as the "Logical Channel" of the Port, provides the
bandwidth available on a Port. CIR is available in increments ranging from 2 Mbps
to 100 Gbps.
The table below summarizes the range of CIRs available for each Port.
Supported CIR by Port Speed
Port
CIR Bandwidth Supported
100 Mbps
2 Mbps 100 Mbps
1 Gbps
2 Mbps 1,000 Mbps
10 Gbps
1,000 Mbps 10,000 Mbps
100 Gbps
10,000 Mbps 100,000 Mbps
Customer must select a single CIR for each Basic Port. The CIR selected cannot
exceed the Port capacity. CIR is offered with multiple choices of CoS. CoS
establishes the performance characteristics of the network that are suitable for
certain applications. Each Port has a single CIR and CoS associated with it. CoS
options are listed as a hierarchy, from highest to lowest based on network
prioritization and performance as follows:
- Real-Time
Supports applications that require minimal loss, are latency-sensitive and
require low latency variation (jitter), including voice. Service parameters
associated with Real-Time CoS are Latency, Jitter, Packet Delivery Rate (PDR),
and Network Availability.
- Interactive
Supports high-priority business data applications or jitter-sensitive applications
such as voice and video. Service parameters associated with Interactive CoS are
Latency, Jitter, PDR, and Network Availability.
- Business Critical-High
Supports most business data applications with moderate tolerance for delay and
which are more sensitive to jitter and have a higher priority than Business
Critical-Medium. Service parameters associated with Business Critical-High CoS
are Latency, PDR, and Network Availability.
- Business Critical-Medium
Supports most business data applications with moderate tolerance for delay and
which are less sensitive to jitter. Service parameters associated with Business
Critical-Medium CoS are Latency, PDR, and Network Availability.
- Non-Critical High
Supports low priority business applications with more tolerance for delay and
availability. Service parameters associated with Non-Critical High CoS are
Latency, PDR, and Network Availability.
AT&T Ethernet Service Guide Original Page 4
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
1.4.3 Ethernet Virtual Connections (EVC)
An EVC provides a logical connection to enable the flow of Ethernet traffic for point-
to-point and multipoint Customer configurations. EVCs may be established between
Ports located in the same Local Access and Transport Area (LATA) or in different
LATAs. AT&T does not bill Customer for standard EVCs. Customer assigns each EVC
a CIR and CoS that must be equal to or lower than the CIR and CoS of th e Port.
- For Port speeds of 100Mb, 1G, and 10G, Customer can order EVCs in any 1 Mbps
increment up to the approved maximum EVC CIR.
- For Port speed of 100G, Customer can order EVC CIR in increments as follows:
1 Mbps (from 1 Mbps to 100 Mbps);
10 Mbps (from 100 Mbps to 1,000 Mbps);
25 Mbps (from 1,000 Mbps to 10,000 Mbps); or
250 Mbps (from 10,000 Mbps to 100,000 Mbps).
The default maximum EVC CIR will be 1,000 Mbps (except for point-to-point EVCs
between Ports in the same LATA, which allow up to 2,000 Mbps), unless otherwise
approved. AT&T will evaluate requests for EVC CIR above these limits on an
Individual Case Basis, taking into consideration factors such as facility conditions
and the impact of the requested configuration on network performance.
The total assigned bandwidth (sum of the CIR for all EVCs) on a single Port cannot
exceed the selected CIR of that Port. Point-to-point EVCs must be symmetrical; the
EVC CIR at each Port must be the same (except when one end of a point-to-point
EVC terminates on a Broadband Port
(1)
, in which case the end terminating on the
Broadband Port
(1)
will not have a subscribed CIR). For multipoint EVCs, the CIR for
any EVC may be set according to the bandwidth needed at that Port and does not
need to be the same at all Ports. Ports that do not meet SLA objectives due to
overloading of traffic in a multipoint arrangement will not be eligible for the PDR
SLA.
The following chart provides the maximum number of EVCs supported for point-to-
point and multipoint configurations on each Port:
Per Port
EVCs
100 Mbps
Up to 8 EVCs
1 Gbps
Up to 64 EVCs
10 Gbps
Up to 508 EVCs
100 Gbps
Up to 4089 EVCs
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement for
service to new or existing customers. Refer to paragraph 1.6.
AT&T Ethernet Service Guide Original Page 5
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 1 - Service Description ES-21-0002
Customers may configure EVCs as point-to-point (connecting 2 locations) or as
multipoint (connecting 3 or more locations), as defined above. Point-to-point EVCs
can be associated with an unlimited number of Media Access Control (MAC)
addresses. Multipoint EVCs will be limited to 250 MAC addresses per EVC on each
Port, unless Customer purchases the Additional MAC Addresses optional feature.
For example, a Port that is provisioned with 3 separate multipoint EVCs may have
up to 250 MAC addresses associated with each of those EVCs, for a total of 750 MAC
addresses in use on that Port, but each EVC is still limited to a maximum of 250 MAC
addresses.
1.4.4 Frame Size
Service Ports will support Ethernet frame sizes up to 9126 bytes with the following
exceptions:
- Ports deployed using Ethernet over copper loop transport (EoCu) will be limited
to 1526 bytes.
- 100 Mbps Ports installed prior to July 2013 may be limited to 1526 bytes.
1.5 Per Packet Class of Service Arrangement
This service arrangement provides transport of data with variable Classes of Service within
an EVC, using a feature called Per Packet Class of Service or PPCoS. With this serving
arrangement, Customer applies a priority identifier to each Ethernet frame (packet) within
an EVC, and the packet is given the associated CoS priority level within AT&T's network.
AT&T offers PPCoS Arrangements where suitable PPCoS facilities exist and may not be
available at all locations where the Basic Arrangement is available.
PPCoS Arrangement cannot be used with an ENNI Port.
1.5.1 PPCoS Customer Port Connection (PPCoS Port)
This component provides the physical transport facilities from Customer's Premises
to an Ethernet switch at an AT&T central office. A PPCoS Port is available at
transmission speeds of 100 Mbps, 1 Gbps, 10 Gbps, and 100 Gbps.
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Section 1 - Service Description ES-21-0002
1.5.2 Committed Information Rate (CIR) and Class of Service (CoS) Packages
CIR, sometimes referred to as the Logical Channel of the Port, provides the
bandwidth available on a Port. CIR is available per Port in increments ranging from
2 Mbps to 100 Gbps as set forth in the Table below.
Supported CIR Bandwidth by Port Speed
Port
CIR Bandwidth Supported
100 Mbps
2 Mbps 100 Mbps
1 Gbps
2 Mbps 1,000 Mbps
10 Gbps
1,000 Mbps 10,000 Mbps
100 Gbps
10,000 Mbps 100,000 Mbps
Customer must select a single CIR for each PPCoS Port. The CIR selected cannot
exceed the Port capacity. Under the PPCoS Arrangement, CIR is offered in packages
that specify the maximum percentage of traffic that Customer may assign a given
CoS in a variety of combinations.
Customer must order each PPCoS Port with a single PPCoS CIR Package. Customer
may select a PPCoS CIR Package that best matches the characteristics of its data and
its associated priority levels.
PPCoS CIR Packages (listed in hierarchical order from highest priority to lowest
priority):
- Multimedia High
Allows Customer to designate up to 100% of Port CIR as Real
Time CoS and remaining percentage (if any) can be divided among any/all other
CoS (below Real Time) as ordered.
- Multimedia Standard
Allows Customer to designate up to 50% of Port CIR as
Real Time CoS and remaining percentage can be divided among any/all other
CoS (below Real Time) as ordered.
- Critical Data Allows Customer to designate up to 80% of Port CIR as Business
Critical High CoS and the remaining percentage can be divided among any/all
other lower CoS (below Business Critical - High) as ordered.
- Business Data Allows Customer to designate up to 90% of Port CIR as Business
Critical
Medium CoS and the remaining percentage can be divided among
any/all other lower CoS (below Business Critical - Medium) as ordered.
These CoS settings are only available in 5% increments (between 5% and 30%) and
in 10% increments (from 40% to 100%).
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Section 1 - Service Description ES-21-0002
1.5.3 Per Packet Class of Service Classes of Service
The PPCoS CIR Packages are provisioned on PPCoS Ports and allow Customer to
apply a CoS priority indicator to each Ethernet frame (packet) and AT&T will route
the packet with the assigned CoS priority. Customer-assigned priority will signify
which of the following 6 CoS AT&T will apply to that frame. PPCoS Ports support
the same CoS as are supported by the Basic Arrangement, plus an additional CoS
(Non-Critical
Low) as described below. CoS options are listed as a hierarchy, from
highest to lowest based on network prioritization and performance as follows:
- Real-Time
- Interactive
- Business Critical-High
- Business Critical-Medium
- Non-Critical High; and
- Non-Critical Low (Supports the lowest priority traffic)
1.5.4 PPCoS Scheduling Method
Service network components will create a separate queue for each CoS served
according to its weight/priority to ensure that higher CoS packets are prioritized
over lower, but that even the lowest CoS is not starved. PPCoS Ports can be ordered
in 1 of 2 available configurations in order to support different egress scheduling
methods. Requests to change the type of PPCoS Scheduling Method of an existing
Port may require Customer to order a new Port.
Port-Level Egress Scheduling
Under this method, AT&T will prioritize all egress traffic on the Port using a single
queue schedule, so that the specified percentages of each priority are allowed to
egress the network according to a single egress schedule for the Port. This is the
only option applicable to Port-based service. Customer may also use this method
for VLAN-based Ports if Customer desires CoS priority to be applied as a single
queue at the Port level.
VLAN Level Egress Scheduling
Under this method, there are individual egress scheduling queues for each EVC
(VLAN) on the Port and the priority or volume of packets on 1 EVC have no impact
on another EVC. This may be appropriate when Customer needs each EVC to have
its own egress prioritization schedule without impacting other EVCs on the Port.
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Section 1 - Service Description ES-21-0002
1.5.5 Ethernet Virtual Connections (EVC)
An EVC provides a logical connection to enable the flow of Ethernet traffic for point-
to-point and multipoint Customer configurations. Customer may establish EVCs
between Ports located in the same LATA or in different LATAs (due to current
systems limitations, interLATA EVCs are not available at all locations or for all Port
types). AT&T does not bill Customer for standard EVCs. Customer assigns each EVC
a CIR that must be equal to or lower than the CIR of the Port. Under the PPCoS
serving arrangement, Customer must also give each EVC a CoS profile specifying the
proportion of each desired CoS (percentage of each CoS) on that EVC. Customer
must allocate the CoS within the limits of the CIR package subscribed to on that
PPCoS Port.
Customer may order EVCs in any 1 Mbps increment up to the maximum EVC CIR of
1000 Mbps, except for point-to-point EVCs between 2 Ports in the same LATA which
have a maximum of 2000 Mbps. AT&T will evaluate requests for EVC CIR above
these limits on an Individual Case Basis, taking into consideration factors such as
facility conditions and the impact of the requested configuration on network
performance. The total assigned bandwidth (sum of the CIR for all EVCs) on a single
Port cannot exceed the selected CIR of that Port. Point-to-point EVCs must be
symmetrical; the EVC CIR at each Port must be the same (except when 1 end of a
point-to-point EVC terminates on a Broadband Port
(1)
, in which case the end
terminating on the Broadband Port
/1/
will not have a subscribed CIR).
For multipoint EVCs, Customer may set the CIR for any EVC according to the
bandwidth needed at that Port and the bandwidth does not need to be the same at
all Ports. Ports that do not meet SLA objectives due to overloading of traffic in a
multipoint arrangement will not be eligible for the PDR SLA.
The following chart provides the maximum number of EVCs supported for point-to-
point and multipoint configurations on each Port:
Per Port
EVCs
100 Mbps
Up to 8 EVCs
1 Gbps
Up to 64 EVCs
10 Gbps
Up to 508 EVCs
100 Gbps
Up to 4089 EVCs
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement for
service to new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
Customers may configure EVCs as point-to-point (connecting 2 locations) or as
multipoint (connecting 3 or more locations), as defined above. Point-to-point EVCs
can be associated with an unlimited number of MAC addresses. Multipoint EVCs will
be limited to 250 MAC addresses per multipoint EVC on each Port, unless Customer
purchases the Additional MAC Addresses optional feature. MAC addresses
associated with point-to-point EVCs do not count against this limit. For example, a
Port that AT&T provisions with 3 separate multipoint EVCs may have up to 250
MAC addresses associated with each of those EVCs, for a total of 750 MAC addresses
in use on that Port, but each EVC is still limited to a maximum of 250 MAC
addresses.
1.5.6 Frame Size
Service Ports will support Ethernet frame sizes up to 9126 bytes with the following
exceptions:
- Ports deployed using Ethernet over copper loop transport (EoCu) will be limited
to 1526 bytes; and
- 100 Mbps Ports installed prior to July 2013 may be limited to 1526 bytes.
1.6 Broadband Arrangement
This type of service provides transport of data using a single, fixed class of service for each
EVC. This class of service does not include any defined service parameters or SLAs (i.e.,
Latency, Jitter, PDR, and Network Availability).
Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement
for Service to new or existing Customers. After that date, AT&T will not accept move, add,
or change orders for Broadband Port Arrangements. Existing Customers may retain their
Broadband Port Arrangements for the remainder of any existing EPP or other contractual
term commitments. Upon the expiration of any existing EPP or other contractual term
commitments, any remaining Broadband Port Arrangements will be provided on a month-
to-month basis until AT&T withdraws the Broadband Port Arrangements on or after April
30, 2022.
Broadband Arrangement cannot be used with an ENNI Port.
1.6.1 Broadband Customer Port Connection (Broadband Port)
This component provides the physical transport facilities from Customer's Premises
to an Ethernet switch at an AT&T central office. The Port has a maximum
transmission speed of 1 Gbps and can synchronize with Customer-owned
equipment at lower transmission speeds using Auto-Negotiation.
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Section 1 - Service Description ES-21-0002
1.6.2 Broadband Speed Tiers and Class of Service (CoS)
Broadband Speed Tiers define the maximum bandwidth available on any Port.
Broadband Speed Tiers are offered in 6 asymmetric speeds (for which the
downstream speed is higher than the upstream speed) and 2 symmetric speeds (for
which the downstream and upstream speeds are the same). Broadband Speed Tiers
represent the maximum downstream and upstream bandwidth that Customer can
achieve; however, the actual rate of transmission may vary. Therefore, Broadband
Speed Tiers are not committed or guaranteed transmission rates. Broadband Ports
and/or certain Broadband Speed Tiers may not be available in all areas.
Broadband Speed Tiers (Maximum Bandwidth)
Downstream
Upstream
3 Mbps
1 Mbps
6 Mbps
1 Mbps
12 Mbps
1.5 Mbps
18 Mbps
1.5 Mbps
24 Mbps
3 Mbps
45 Mbps
6 Mbps
2 Mbps
2 Mbps
4 Mbps
4 Mbps
Customer must select a Broadband Speed Tier for each Broadband Port
/1/
.
Broadband Ports
(1)
are offered with a single CoS, as follows:
Broadband Basic CoS
Intended for non-critical business applications with more
tolerance for delay and availability. This CoS does not include any specified service
parameters or SLAs (including Latency, PDR, Jitter, or Network Availability).
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
1.6.3 Ethernet Virtual Connections
An EVC provides a logical connection to enable the flow of Ethernet traffic for point-
to-point and multipoint Customer configurations. AT&T does not bill Customer for
standard EVCs.
Each EVC terminating on a Broadband Port
(1)
is capable of transmitting the full
bandwidth of the Broadband Speed Tier; however, the aggregate transmission rate
of all EVCs on that Port cannot exceed the Broadband Speed Tier. The distant end
Port may be a Broadband
(1)
, Basic, or PPCoS Port. Customer must assign a CIR to an
EVC connecting a Broadband Port
(1)
to a Basic or a PPCoS Port at the end of the EVC
terminating on the Basic or PPCoS Port. Customer is responsible for allocating an
appropriate amount of bandwidth to each EVC and for shaping traffic so as not to
exceed the amount of traffic that the Broadband Port
(1)
and distant end Port(s) can
receive.
Customer must assign to every EVC a CoS at each Port on which the EVC terminates.
At each such Port, the EVC's CoS must be one of the CoS supported by that Port; e.g.,
Customer must assign an EVC that connects a Broadband Port
(1)
and a Basic Port,
the Broadband Basic CoS at the Broadband Port
(1)
and, at the Basic Port, Customer
must assign one of the CoS supported by a Basic Port.
A Broadband Port can support a maximum of 8 EVCs.
Customer should connect to a Broadband Port
(1)
using a routing device rather than
an Ethernet hub, bridge, or switch. Only 64 MAC addresses are available per
Broadband Port
(1)
. If Customer transmits more than 64 MAC addresses and creates
an impairment to services that AT&T provides to Customer or any third party, AT&T
may temporarily discontinue Customer's Service. During such period of temporary
discontinuance, the credit allowance for Service interruptions as set forth in Part 3,
Section 2, paragraph 2.3 is not applicable and AT&T will continue to bill Customer
for the Service. If Customer has not corrected the impairment within 60 days after
the temporary discontinuance, AT&T may terminate the Service by written notice to
Customer.
1.6.4 Frame Size
Broadband Ports
(1)
can support Ethernet frame sizes up to 1522 bytes.
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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1.7 External Network-to-Network Interface (ENNI) Arrangement
This service arrangement provides for a specialized configuration that is used to connect
Customer's Ethernet network with AT&T's Ethernet network.
1.7.1 ENNI Port Connection (ENNI Port)
This component provides the physical transport facilities from Customer's Premises
to an Ethernet switch at an AT&T central office.
The ENNI Port Connection is available only at the transmission speed of 10 Gbps.
An ENNI Port Connection is a Port that supports the exchange of Ethernet traffic
between the Service network and Customer's Ethernet network.
AT&T will determine the interface specifications for ENNI Port Connections in its
sole discretion.
1.7.2 ENNI Committed Information Rate (CIR) and Class of Service (CoS)
Each ENNI Port Connection can only be provided with a single CIR and a single CoS.
Customer must select a CIR for each ENNI Port. An ENNI Port is available with CIR
bandwidths in increments between 1,000 Mbps
10,000 Mbps. The CIR selected
cannot exceed 10,000 Mbps.
CoS establishes the performance characteristics of the network that are suitable for
certain applications. The CoS options available to an ENNI Port are described in
paragraph 1.4.2.
1.7.3 Ethernet Virtual Connection (EVC)
An ENNI EVC provides a logical connection to enable the flow of Ethernet traffic for
point-to-point Customer configurations between an ENNI Port and another Service
Port.
EVCs may be established between Ports located in the same LATA or in different
LATAs (due to current systems limitations, interLATA EVCs are not available at all
locations or for all Port types), as described in paragraph 1.4.3.
EVCs terminating to an ENNI can only be supported in point-to-point Customer
configurations.
The maximum number of EVCs supported for point-to-point configurations on each
ENNI Port Connection is 2000 EVCs.
1.7.4 Frame Size
ENNI Ports can support Ethernet frame sizes up to 9126 bytes.
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1.8 Optional Features and Functions
1.8.1 Regenerator
Regenerators provide detection and retransmission of Ethernet signals and are used
to provide Service when the distance to an Ethernet switch exceeds other applicable
design limits. AT&T will determine whether regenerators are needed and what
transport medium and equipment will be used to provide regeneration.
Regenerators are available on a per Port basis and are available for 100 Mbps, 1
Gbps, 10 Gbps, and 100 Gbps Ports.
Regenerators are not available with Broadband Ports.
(1)
1.8.2 Additional MAC Addresses
AT&T offers the Additional MAC Address feature is offered on a per Port basis.
When Customer subscribes to this feature, the MAC address limit associated with
multipoint EVCs (as shown in paragraphs 1.4.3 and 1.5.5) will be increased from
250 to 500 for each multipoint EVC present on that Port.
An NRC and MRC will apply per Port for increasing the MAC address limit to 500
MAC addresses per multipoint EVC.
The Additional MAC Address feature is not available with Broadband Ports.
(1)
1.8.3 AT&T BusinessDirect
®
Customer Network Management
The AT&T BusinessDirect
®
web portal offers a Customer network management
feature to all Customers subscribing to Service at no additional charge. Available
functions include network inventory map, performance reporting, and maintenance.
Customer must have a web interface to access and monitor its network using the
AT&T BusinessDirect web portal.
1.8.4 Alternate Serving Switch
The Alternate Serving Switch option allows Customer to order Service from a
Service switch that is different from the Service switch that would normally serve
Customer's Premises. The Alternate Serving Switch charges apply for mileage
measured between the Service alternate switch wire center and Customer's
Premises serving wire center. Monthly rates apply for mileage from the alternate
Service switch to Customer's Premises serving wire center, are based on design, and
AT&T will determine such charges at the time of order.
The Alternate Serving Switch feature is not available with Broadband Ports.
(1)
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
1.8.5 Diverse Access
Diverse Access is a feature that provides transmission paths, which are diverse from
each other as provided in this Section, between 2 designated Service Ports at the
same Customer Premises and a Service switch. The same Customer must purchase
these 2 designated Port Connections and the Port Connections must be 1 Gbps, 10
Gbps, or 100 Gbps. AT&T will charge Customers purchasing Diverse Access a
Diverse Access feature charge associated with each of the 2 designated Ports.
AT&T will provision each designated Port on different NTE. The fiber path from
each designated Port to the Service switch will be diverse from the path for the
other designated Port, from the closest available point of divergence (e.g., the closest
manhole to Customer's Premises or the closest Serving Wire Center to Customer's
Premises) and, where alternate switches are available, AT&T will terminate each
designated Port on a different Service switch. In the event of an outage affecting one
of the designated Ports, Customer is responsible for re-routing its traffic to the other
designated Port.
Diverse Access does not include construction of dual-entrance facilities. If Customer
desires dual-entrance facilities and they do not currently exist, Customer must make
arrangements for constructing dual-entrance facilities at Customer's expense.
The Diverse Access feature is not available with Broadband Ports.
(1)
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
1.8.6 Advanced Access Failover (AAF)
AAF is designed to provide automatic failover to a redundant facility in the event of
a failure of a protected facility.
When Customer orders a Port with an AAF serving arrangement, AT&T will
construct it with a single Customer interface, but with additional facilities within the
network. There will be 2 fiber pairs (instead of the normal single pair) connecting
the NTE to 2 different core Ethernet switches in the Service core network. These 2
fiber pairs will be diverse from each other from the closest available point of
divergence (e.g., the closest manhole to Customer's Premises or the closest Serving
Wire Center to Customer's Premises). The 2 facilities will operate in a hot/standby
arrangement where hot represents the actively used transmission path and standby
represents an alternate path that is unused until needed. In the event the Service
network senses a disruption to a diverse portion of the facilities, it will
automatically failover from the hot path to the standby path, and the EVCs
associated with that Port will continue to operate over the standby path.
Notwithstanding the previous paragraph, under certain circumstances, the standby
path may become unavailable, preventing AAF from functioning properly. AT&T's
monitoring of AAF arrangements may not detect all potential failures of standby
paths, and AT&T does not guarantee standby path availability in case of a disruption
of a hot path. Customers may use AT&T Express Ticketing (available at
https://expressticketing.acss.att.com/expressticketing/) to check the status of an
AAF arrangement, including the availability of standby paths. If AT&T Express
Ticketing identifies an issue with an AAF arrangement, the system will generate a
trouble ticket regarding the issue. AT&T recommends that Customers use AT&T
Express Ticketing to check their AAF arrangements periodically, and Customers
may do so as often as they wish. AT&T is not liable for any service disruptions due
to the unavailability of a standby path.
AAF does not include construction of dual-entrance facilities. If Customer requires
dual-entrance facilities and they do not currently exist, Customer must make
arrangements constructing dual-entrance facilities at Customer's expense.
AAF is available only for 1 Gbps, 10 Gbps, or 100 Gbps Ports and is ordered on a per
Port basis.
The AAF feature is not available with Broadband Ports
(1)
or ENNI Ports.
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
1.8.7 Enhanced Multicast Feature (EMF)
EMF allows the broadcast, unknown unicast, multicast (BUM) traffic limit associated
with multipoint EVCs to be increased from 2 Mbps to 30 Mbps per EVC. AT&T offers
EMF on a per Port basis. Once Customer orders EMF on a Port, each multipoint EVC
on that Port may be provisioned to allow up to 30 Mbps of combined BUM traffic,
orderable in 1 Mbps increments. Multipoint EVC orders for such Ports that do not
specify a higher limit as allowed under this feature will be limited to the standard
default of 2 Mbps BUM limit. MRCs apply to each Port provisioned with the feature.
An additional charge will apply for adding or removing EMF on an existing Port.
EMF for Broadband Ports
(1)
applies only to Broadband Speed Tiers of 24 Mbps
Downstream 3 Mbps Upstream, 45 Mbps Downstream 6 Mbps Upstream, and 4
Mbps Downstream 4 Mbps Upstream.
EMF is not available for EVCs terminating to ENNI Ports.
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
1.8.8 Meet Point Arrangements
In some cases, AT&T and an unaffiliated Incumbent Local Exchange Carrier (ILEC,
sometimes also referred to as an Independent Company or ICO) may agree to jointly
provide Service where such Service will be provided to locations in both AT&T's and
the ILEC's serving territories within the same LATA. In such cases, AT&T and the
other ILEC may mutually agree to meet at a location (i.e., meet point) within the
LATA utilizing facilities suitable for delivery of Service. The rates and charges for
Service are applicable for the AT&T-provided portion of such Service. AT&T is
responsible for the ordering, provisioning, billing, and maintenance of such Service
up to the meet point.
Meet point arrangements, where available, may be offered in 2 configurations:
- Direct LEC is a dedicated Service Port connection that provides connectivity
from an AT&T Ethernet switch to a meet point with the other service provider.
In addition to Port, CIR, and any other rates and charges applicable to the
Service, Direct LEC Additional Mileage charges will apply based on the airline
distance measured from the meet point to the wire center in which the Ethernet
switch for Service is located. Mileage is provided in 4 mileage bands up to 50
miles. Direct LEC is not available with Broadband Ports.
(1)
- ICO Network-to-Network (NNI) Arrangement (ICO Trunking Arrangement)
provides a shared trunk connection from the Service switch to the meet point
that is then connected to the ILEC (ICO) Ethernet switch, for purposes of
providing multiple EVCs for the same or different Customers over this shared
facility. The ICO Trunk Connection charge is applied to each EVC that is
transported on the ICO Trunking Arrangement. The Additional Mileage rate is
based on the distance measured from the Service switch to the meet point for
mileage that exceeds 10 miles and is applicable to each ICO Trunking
Arrangement EVC transported across the shared facility. EPP MRCs apply for
each EVC provisioned on the ICO NNI Arrangements.
ICO Meet Point Arrangements are not available for EVCs terminating to ENNI Ports.
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to paragraph 1.6.
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Section 1 - Service Description ES-21-0002
1.8.9 Network on Demand
Customer may purchase Service using an optional Network on Demand ordering
process. Network on Demand is described in the Network on Demand Guide,
available at: https://cpr.att.com/pdf/publications/NOD_Guide.pdf, which AT&T
may change from time to time. Customer's use of Network on Demand is subject to
the Network on Demand Guide and Customer's acceptance of any terms and
conditions associated with the Business Center online portal. To purchase Service
through the Network on Demand ordering process, such Service must be: (a)
ordered and managed using the Network on Demand functionality in the AT&T
Business Center online portal; and (b) purchased under an agreement that expressly
permits Customer to purchases Service using the Network on Demand ordering
process.
1.9 Traffic Controls and Limitations
AT&T may use controls to limit the amount of BUM traffic to protect the Service network
against traffic storms. The maximum throughput of combined BUM traffic will be set at 2
Mbps per multipoint EVC, unless Customer purchases the EMF, which is described in
paragraph 1.8.7. Packets dropped by traffic controls are not included in SLA calculations.
AT&T recommends that Customer enable controls for BUM traffic within Customer's
network(s). There is no BUM restriction on point-to-point EVCs.
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Section 2 - Service Level Agreement (SLA) ES-21-0002
2.1 Class of Service (CoS) SLA
AT&T will grant CoS SLA credits for Service if AT&T fails to meet Service parameters (i.e.,
Latency, Jitter, and Packet Delivery Rate (PDR)) defined for each CoS, each measured
separately for intraLATA and interLATA EVCs, subject to the following terms and
conditions:
- Customer must notify AT&T when performance for any Service parameter fails to meet
the committed level for any calendar month.
- Customer must request a Service credit for any performance failure, using the AT&T
Business Direct
®
portal or other method AT&T provides within 45 days after the end of
the month in which the failure occurred.
- Upon AT&T's verification that actual Service performance for the relevant parameter
failed to meet the committed level, AT&T will correct the problem within 1 month.
- If, after 1 month, Service performance for the relevant parameter still fails to meet the
committed level, AT&T will provide Customer a Service credit equal to 25% of the MRCs
for all affected Ports (for the CoS SLAs). Only 1 such credit, per Port, will be applied per
calendar month, regardless of the number of Service parameters for which performance
failed to meet the committed levels.
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Section 2 - Service Level Agreement (SLA) ES-21-0002
2.1.1 IntraLATA Latency, Jitter, and Packet Delivery Rate (PDR)
AT&T will measure IntraLATA Latency, Jitter, and PDR by averaging sample
measurements taken during a calendar month between the NTE to which the
Customer Ports are attached (i.e., end to end), when the Service network is
available for use by the End User. The IntraLATA SLA Service parameters are
based on a LATA-wide average of Customer's one-way traffic traversing the NTE
and the network within each applicable LATA. The committed level for IntraLATA
Latency and Jitter is to be not more than, and for PDR is to be not less than, the
levels set forth in the IntraLATA SLA table below.
For any failure of the IntraLATA Latency, Jitter, or PDR SLA, the affected Ports will
be those which were connected with intraLATA EVCs during the month for which
Customer requests an SLA credit.
The following table displays the CoS IntraLATA SLA Service parameters:
Class of Service
Service Measurement
(1)
Latency
(one-way)
Jitter
Packet Delivery Rate
(PDR)
Real Time
5 ms
3 ms
99.995%
Interactive
13 ms
10 ms
99.95%
Business Critical High
20 ms
N/A
99.9%
Business Critical Medium
30 ms
N/A
99.9%
Non-Critical High
37 ms
N/A
99.5%
Non-Critical Low
(This CoS is only offered as part of
the PPCoS Package)
N/A
N/A
N/A
Broadband
(2)
Basic
N/A
N/A
N/A
(1) Measured performance will be rounded to the decimal place indicated in the table. For
example, 5.49 ms will be rounded down to 5 ms; and 5.50 ms will be rounded up to 6 ms.
(2) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
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Section 2 - Service Level Agreement (SLA) ES-21-0002
2.1.2 InterLATA Latency, Jitter, and Packet Delivery Rate (PDR)
AT&T will calculate InterLATA Latency, Jitter, and PDR by averaging sample
measurements taken during a calendar month between city pairs on AT&T's core
network. Those city pairs are not necessarily representative of Customer's
Service Locations. Measurements will reflect the performance of the AT&T core
(interLATA Ethernet) network only, as reported in AT&T Global Performance
Reporting systems or such other source as AT&T may designate. Measurements
will reflect performance between AT&T core network Ethernet switches in each
measured LATA and will not include local transport or backhaul segments.
The InterLATA SLA target for Latency and Jitter are to be not more than, and for
PDR is to be not less than, the levels set forth in the InterLATA SLA table below.
For any failure of the InterLATA Latency, Jitter, or PDR SLA, the affected Ports will
be those which were connected with InterLATA EVCs during the month for which
Customer requests an SLA credit.
The following table displays the CoS InterLATA SLA Service parameters:
Class of Service
Service Measurement
(1)
Latency
(one-way)
Jitter
Packet Delivery Rate
(PDR)
Real Time
37 ms
3 ms
99.95%
Interactive
37 ms
10 ms
99.95%
Business Critical High
37 ms
N/A
99.9%
Business Critical Medium
37 ms
N/A
99.9%
Non-Critical High
37 ms
N/A
99.5%
Non-Critical Low
(This CoS is only offered as part
of the PPCoS Package)
N/A
N/A
N/A
Broadband
(2)
Basic
N/A
N/A
N/A
(1) Measured performance will be rounded to the decimal place indicated in the table. For
example, 5.49 ms will be rounded down to 5 ms; and 5.50 ms will be rounded up to 6 ms.
(2) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
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Section 2 - Service Level Agreement (SLA) ES-21-0002
2.2 Network Availability SLA
The Network Availability SLA Service parameter is not less than 99.99% for all Customer
Ports and Classes of Service, excluding Broadband Ports.
(2)
Network Availability will be
calculated as the percentage of time during a month that the network is capable of accepting
and delivering Customer data during the measurement period.
Network Availability includes the Ethernet core network and the local loop. Network
outage time during maintenance windows will be excluded from Network Availability
calculations.
The calculation for Network Availability for a given month is as follows:
Network Availability
(1)
= [(24 hours x days in the month x 60 minutes x number of Customer
Ports in the LATA)
network outage time] / (24 hours x days in the month x
60 minutes x number of Customer Ports in the LATA)
Customer must: (1) notify AT&T within 45 days after the end of any calendar month for
which Network Availability fails to meet the committed level; and (2) request a Service
credit. Upon AT&T's verification that actual Service performance for Network Availability
failed to meet the committed level, AT&T will issue a credit to Customer in an amount equal
to 10% of the MRC for all Customer Ports in the LATA.
2.3 Credit Allowance for Service Interruptions
Service is considered to be interrupted when it becomes unusable because of a failure of a
facility component used to furnish Service under this Service Guide. The interruption must
result in the complete loss of Service. An interruption period starts when Customer reports
an inoperative Service to AT&T and ends when the Service is operative.
AT&T will calculate the credit allowance for an interruption or for a series of interruptions
based on the applicable MRC for the Port (or Ports) which were interrupted, including the
other rate elements associated with that Port (CIR, repeater, etc.). No credit will be
applicable to other Ports on the network that were uninterrupted, even if they were unable
to connect with an interrupted Port.
No credit is due for an interruption period of less than 30 minutes. AT&T will credit
Customer for an interruption of 30 minutes or more at the rate of 1/1440 of the MRCs for
the facility or Service for each period of 30 minutes or fraction thereof that the interruption
continues after the initial 30-minute interruption.
(1) Measured performance will be rounded to the nearest hundredth (decimal place). For
example, 99.985% will be rounded to 99.99%.
(2) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
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Section 2 - Service Level Agreement (SLA) ES-21-0002
2.4 SLA Exclusions
The SLA provisions, measurements, and eligibility for credit will exclude conditions
wherein Service performance was adversely affected by any of the following conditions:
- Any cause beyond AT&T's reasonable control (force majeure events) including, but not
limited to, acts of war, civil disturbances, acts of civil or military authorities or public
enemies, earthquakes, hurricanes, floods, fires, storms, tornadoes, explosions, lightning,
power surges or failures, fiber cuts, strikes, or labor disputes;
- Failures of any structures, facilities, or equipment provided by Customer or its
contractors, equipment vendors, or by any carrier or service provider other than AT&T;
- Interruptions caused by Customer's or an End User's negligence;
- Interruptions of a Service during any period in which AT&T is not afforded access to the
Premises where the Service is terminated;
- When AT&T and Customer negotiate the release of Service: (1) for maintenance
purposes; (2) to make rearrangements; or (3) to implement an order for a change in
Service, a credit does not apply during the negotiated time of release;
- Periods when Customer elects not to release the Service for testing and/or repair and
continues to use it on an impaired basis;
- Data loss during AT&T's scheduled maintenance windows;
- Data exceeding subscribed CIR; and/or
- Failures of any structures, facilities, or equipment on Customer's side of the
demarcation point.
2.5 SLA Other Terms and Conditions
EVCs with Real Time CoS on Ports served via EoCu loop media are excluded from
calculations that determine whether the intraLATA Latency SLA is met.
IntraLATA EVCs with Real Time CoS between Ports that are connected with an inter -Central
Office facilities path extending more than 200 miles or those with EVC CIRs in excess of
1000 Mbps and/or using a PPCoS serving arrangement with a package exceeding 1000
Mbps Real Time are not subject to the Real Time Latency SLA and are excluded from
calculations that determine whether AT&T met the IntraLATA Latency SLA.
EVCs connecting Basic or PPCoS Ports to Broadband Ports
(1)
are not subject to CoS SLAs and
are excluded from calculations that determine whether AT&T met the SLAs.
The total credit amount of any allowances for interruptions and SLA credits applicable in a
given month will not exceed 100% of the MRCs for the Port and associated rate elements.
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
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Section 3 - Pricing ES-21-0002
3.1 Rate Elements
Except as set forth below, MRCs for Service Ports and associated CIR are set forth in
paragraph 3.4 and vary by Port type, CIR, CoS, and term.
3.2 Ethernet Payment Plan (EPP)
To subscribe to Service, Customer must select one of the EPP options below. Customers
may not subscribe to Service on a month-to-month basis.
Ethernet Payment Plan Options
12 Months
24 Months
36 Months
48 Months
60 Months
A. AT&T will waive nonrecurring charges (NRCs) shown in paragraphs 3.4.1, 3.4.2,
3.4.3, and 3.4.5 for Customers subscribing to new Service under an EPP, and subject
to paragraphs 3.2.C. and 3.2.E., or for Customers renewing Service under an EPP on
an existing circuit. For moves of Service and Service reconfigurations, NRCs will
apply as specified in paragraphs 3.2.F. and 3.2.G.
B. During Customer's EPP, AT&T-initiated rate changes (i.e., rate increases or
decreases) will be automatically applied to Customer's EPP rates for the months
remaining in Customer's EPP term. However, at no time during Customer's EPP
term will rates exceed Customer's initial EPP rates.
C. When an EPP expires, Customer may select a new EPP from among any EPP options
which are then available to Customers under this Service Guide. EPP rates in effect
at the time the new EPP starts will apply. If Customer orders such new EPP at least
10 days, but not more than 90 days, in advance of the existing EPP expiration date,
the new EPP will begin immediately after AT&T processes the order.
If Customer selects such new EPP but does not do so at least 10 days in advance of
the existing EPP expiration date, the Term Extension Month-to-Month Rates (MTM)
may apply between the expiration of the existing EPP and the date upon which
AT&T implements the new EPP in its billing system.
D. The MTM rates in paragraph 3.4 will apply when Customer's EPP expires. AT&T will
bill Customer the MTM rates in effect until such time as Customer selects a new EPP
or Service is disconnected.
E. Termination Liability applies, as described in the Customer s Pricing Schedule or
Master Agreement, if Customer disconnects Service (or AT&T disconnects Service
for default by Customer) prior to the end of the selected EPP.
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F. Moves involve a change in the physical location of one of the following:
- Point of service demarcation in the same building; or
- Change of Customer Premises to a new building.
When the move is to a different location within the same building (i.e., results in a
different point of service demarcation in the same building, such as a move to a
different floor), AT&T will charge previously waived NRCs associated with the
existing Service (if still under term) for all Service components affected.
A new EPP is not required (if still under EPP) and Termination Liability will not
apply for such a move. For move requests for Service that is currently being billed
MTM rates, Customer must select an EPP for the Service at the new location. The
new EPP will be subject to the rates in effect at the time of the move.
When the move is to a different building (i.e., a different Customer Premises), AT&T
will treat such a move as a disconnection of Service and an activation/installation of
new Service. If the disconnected Service is under an EPP, AT&T will bill Customer
for any previously waived NRCs for the Service. Termination liability will apply for
such a move (if the EPP has not expired) except where all of the following conditions
are met:
- The existing and new Service locations must be in the same serving wire center;
- Customer's existing Service must have been in place for at least 12 months;
- Customer must select a new EPP, subject to the rates in effect at the time of the
move, for the new Service at the new location that has a term that is equal to or
greater than the remainder of the existing EPP;
- Customer must place, and AT&T must receive, an Order(s) to disconnect the
existing Service and reestablish Service at the new location on the same date;
and
- No lapse in billing will occur for moves of Service under an EPP. If Customer
requests that both the existing Service and the new Service be in service at the
same time, such overlapping Service will be provided for no more than 90 days,
and all applicable charges will be billed for both Services during the period of
overlapping Service.
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G. Customer may rearrange/reconfigure Service, subject to the conditions below:
Upgrade: An Upgrade for purposes of this paragraph 3.2.G. consists of one or more
of the following:
- A reconfiguration to a higher speed Port without a simultaneous change in Port
type from a PPCoS or Basic Port to a Broadband Port;
(1)
or
- A reconfiguration from a Broadband Port to a Basic Port or PPCoS Port, or from
a Basic Port to a PPCoS Port, without a simultaneous change to a lower Port
speed.
EPP Termination Liability will not apply to an Upgrade, provided that the following
conditions are met:
- The new and existing Services must be billed to the same Customer at the same
Customer Premises; and
- Customer must select a new EPP with a term that is equal to or greater than the
remainder of the EPP of the disconnected Service.
If Customer Upgrades Service during an EPP, AT&T will bill Customer for any
previously waived NRCs associated with the existing Service for all Service
components affected by such reconfiguration. An example of such upgrade would
be a change from a 1 Gbps to a 10 Gbps Port. The higher speed Port under this
provision may be ordered with a different Ordering Process than the one it is
replacing.
Downgrade: A Downgrade for purposes of this paragraph 3.2.G. is a reconfiguration
that consists of one or more of the following:
- A reconfiguration to a lower speed Port; or
- A reconfiguration from a PPCoS Port to a same or lower speed Basic Port, or
from a PPCoS Port or Basic Port to a Broadband Port.
Downgrades are subject to EPP Termination Liability and NRCs will apply, as set
forth in paragraph 3.2.E., to all Service components affected. Customer must select a
new EPP for the reconfigured Service. The new EPP will be subject to the rates in
effect at the time of the reconfiguration.
(1) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
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Change of Ordering Process: A Change of Ordering Process for purposes of this
paragraph 3.2.H. is a reconfiguration from standard ordering processes to the AT&T
Network on Demand (NoD) ordering process (see Part 3, Section 1, paragraph
1.8.9), or a reconfiguration from the AT&T NoD ordering process to standard
ordering processes. EPP Termination Liability will not apply to a Change of
Ordering Process, provided that the following conditions are met:
- Existing Service must have completed at least 1 full EPP;
- New Service must include the same or higher speed Port as existing Service;
- New Service must be billed to the same Customer of record at the same
Customer Site;
- Customer must select a new EPP with a term that is equal to or greater than the
remainder of the EPP of the disconnected Service; and
- No lapse in billing will occur for reconfigurations of Service under an EPP. If the
Customer requests that both the existing Service and the new Service be in
service at the same time, such overlapping Service will be billed for both
Services during the period of overlapping Service.
Reconfigurations that require changes only to the CoS, PPCoS CIR Package,
Broadband Speed Tier, or CIR are not subject to EPP Termination Liability but the
NRCs associated with the new CoS, PPCoS Package, Broadband Speed Tier, or CIR
service components will apply subject to the following exception. AT&T will waive
the NRCs for Service ordered using the Network on Demand ordering process.
The term effective dates associated with the Port will apply to the associated
CIR/CoS or Broadband Speed Tier. For example, a Customer with a 60-month EPP
on a Port and CIR configuration may change the CIR in month 48, without changing
the original EPP expiration date associated with both the Port and CIR.
For reconfigurations of interface type, or Port configuration (Port-based or VLAN-
based) involving the same Port speed, Port type, and version of Service, the NRC
associated with the Port will apply. An example of such change would be a
Customer-requested change at Customer's Site from a multi-mode fiber interface to
a single-mode fiber interface. EPP Termination Liability will not apply to such
reconfiguration changes.
For any of the reconfigurations described above, other than Downgrade: (a) if
Customer has completed an EPP, Customer must select a new EPP for the
reconfigured Service; (b) for reconfigurations which require an order to disconnect
Service and an order to add Service, AT&T must receive the request from Customer
as a single request, and there may be no lapse in billing; and (c) new and previously
existing Service may overlap to the extent required, with both Services incurring
charges during the overlap period.
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I. Upgrades to a Higher Level of Service
Customer may upgrade from Service to a different service AT&T provides. EPP
Termination Liability will not apply if all of the following conditions are met:
1. Either:
- The new service Customer requests must be at a transport speed or capacity
greater than the speed or capacity of Service; or
- The new service must offer the same transport speed or capacity as
available with Service and include technology or functionality not available
with Service; and
2. The new service and existing Service must be billed to the same Customer of
record at the same Customer Premises;
3. Customer's existing Service must have been in place for at least 12 months;
4. The minimum term for the new service must be equal to or greater than the
remainder of Customer's existing EPP;
5. Customer must place, and AT&T must receive, the order for the new service and
the disconnect order for the existing Service on the same date; and
6. If Customer requests that both the existing Service and the new higher-level
service be in service at the same time, such overlapping service will be provided
for no more than 90 days, and all applicable charges will be billed for both
services during the period of overlapping service.
Nothing in this paragraph 3.2.I. will prohibit upgrades within Service as allowed
under the terms contained elsewhere in this Service Guide.
AT&T Ethernet Service Guide Original Page 6
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
J. Conversion of DS1 and DS3 Services to Service
The replacement of AT&T interstate DS1 or DS3 special access services with Service
will not be deemed to be a termination or disconnection of the relevant DS1 or DS3
special access service for purposes of applying termination liability charges,
provided that all of the following conditions are met:
1. The length of the EPP for Service must be equal to or greater than the remaind er
of the term commitment of each DS1 or DS3 circuit being replaced;
2. Each replaced DS1 and/or DS3 special access service must:
- Have been in service for at least 12 months; and
- Have been provided to the same Customer Premises as the Service; and
3. Customer must issue a disconnect order for the replaced DS1 and/or DS3 special
access service to be effective within 90 days after the Service installation date.
For the purposes of this paragraph 3.2.J., one Service Port may replace multiple
existing DS1 or DS3 special access services AT&T provided.
3.3 Administrative Charge
The Administrative Charge (also known as an Order Charge) is a NRC that applies for each
order. AT&T will waive the Administrative Charge for new Service ordered under an EPP or
renewed Service under an EPP on an existing circuit as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 7
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.4 Rates and Charges
3.4.1 Customer Port Connection
Customer Port Connection
Port
Speed
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12
Months
24
Months
36
Months
48
Months
60
Months
Basic Port
100 Mbps
EYQEX
OEM1M
$1,925
$624
$600
$390
$366
$345
$624
1 Gbps
EYQFX
OEM1G
2,100
960
920
600
590
580
960
10 Gbps
EYQGX
OEMXG
15,750
8,000
7,600
4,500
3,900
3,450
8,000
100 Gbps
EY7AG
OEMPX
30,000
16,000
15,000
10,000
9,000
8,000
16,000
PPCoS Port
100 Mbps
EYQLX
OEMLX
1,925
880
784
468
438
414
880
1 Gbps
EYQMX
OEMMX
2,100
1,344
1,104
820
666
612
1,344
10 Gbps
EYQNX
OEMNX
15,750
9,600
9,120
5,400
4,680
4,140
9,600
100 Gbps
EY7AH
OEMQX
30,000
19,200
18,000
12,000
10,800
9,600
19,200
Broadband Port
(2)
1 Gbps
EYQUX
OEMUX
1,250
240
230
200
185
175
280
ENNI Port
10 Gbps
EYQGX
OEMXG
15,750
8,000
7,600
4,500
3,900
3,450
8,000
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
(2) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
AT&T Ethernet Service Guide Original Page 8
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.4.2 Class of Service and Committed Information Rate
Committed Information Rate
Basic Arrangement
Real Time Class of Service
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$920
$408
$312
$920
4
R6E4X
OEMO4
940
440
345
940
5
R6EAX
OEMO5
1,000
520
382
1,000
8
R6E8X
OEMO8
1,020
600
408
1,020
10
R6EBX
OEM1O
1,076
808
546
1,076
20
R6EDX
OEM2O
1,504
1,040
708
1,504
50
R6EHX
OEM5O
1,672
1,168
792
1,672
100
R6ELX
OEM1H
1,896
1,320
900
1,876
150
R6ENX
OEM1F
2,416
1,507
980
2,416
250
R6EQX
OEM2F
2,680
1,950
1,285
2,680
400
R6ESX
OEM4H
2,940
2,105
1,398
2,940
500
R6ETX
OEM5H
3,112
2,198
1,482
3,112
600
R6EUX
OEM6H
3,544
2,480
1,686
3,544
1,000
R6EZX
OEM1T
4,032
2,808
1,914
4,032
2,000
R61BX
OEM2T
5,694
4,840
3,300
5,694
2,500
R61CX
OEM25
6,834
5,808
3,960
6,834
4,000
R61FX
OEM4T
8,066
6,856
4,674
8,066
5,000
R61HX
OEM5T
9,487
8,064
5,496
9,487
7,500
R61NX
OEM75
12,462
10,592
7,218
12,462
9,500
R61RX
OEM95
14,834
12,608
8,592
14,834
10,000
R61SX
OEMTT
15,417
13,104
8,934
15,417
15,000
R612X
OEMQB
17,980
15,290
10,720
17,980
20,000
R613X
OEMQC
20,540
17,460
12,500
20,540
25,000
R614X
OEMQD
23,120
19,650
14,290
23,120
30,000
R615X
OEMQE
25,680
21,840
16,080
25,680
35,000
R616X
OEMQF
28,250
24,010
17,860
28,250
40,000
R617X
OEMQG
30,820
26,200
19,650
30,820
45,000
R618X
OEMQH
33,390
28,370
21,430
33,390
50,000
R619X
OEMQJ
35,950
30,560
23,220
35,950
60,000
R61TX
OEMQK
38,530
32,750
25,010
38,530
70,000
R61UX
OEMQL
41,090
34,920
26,790
41,090
80,000
R61VX
OEMQM
44,940
38,200
29,470
44,940
90,000
R61WX
OEMQN
48,800
41,470
32,150
48,800
100,000
R61XX
OEMQO
51,360
43,660
35,720
51,360
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 9
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Basic Arrangement (Cont'd)
Interactive Class of Service
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$860
$376
$288
$860
4
R6E4X
OEMO4
880
416
320
880
5
R6EAX
OEMO5
940
488
356
940
8
R6E8X
OEMO8
960
560
381
960
10
R6EBX
OEM1O
1,016
752
510
1,016
20
R6EDX
OEM2O
1,304
968
660
1,304
50
R6EHX
OEM5O
1,448
1,080
735
1,448
100
R6ELX
OEM1H
1,648
1,232
840
1,648
150
R6ENX
OEM1F
2,096
1,397
915
2,096
250
R6EQX
OEM2F
2,328
1,815
1,195
2,328
400
R6ESX
OEM4H
2,556
1,955
1,302
2,556
500
R6ETX
OEM5H
2,704
2,045
1,380
2,704
600
R6EUX
OEM6H
3,080
2,312
1,575
3,080
1,000
R6EZX
OEM1T
3,504
2,624
1,785
3,504
2,000
R61BX
OEM2T
5,327
4,528
3,084
5,327
2,500
R61CX
OEM25
6,382
5,424
3,696
6,382
4,000
R61FX
OEM4T
7,539
6,408
4,368
7,539
5,000
R61HX
OEM5T
8,866
7,536
5,136
8,866
7,500
R61NX
OEM75
11,642
9,896
6,744
11,642
9,500
R61RX
OEM95
13,854
11,776
8,028
13,854
10,000
R61SX
OEMTT
14,410
12,248
8,346
14,410
15,000
R612X
OEMQB
16,800
14,280
10,020
16,800
20,000
R613X
OEMQC
19,200
16,320
11,680
19,200
25,000
R614X
OEMQD
21,600
18,360
13,350
21,600
30,000
R615X
OEMQE
24,000
20,400
15,020
24,000
35,000
R616X
OEMQF
26,400
22,440
16,690
26,400
40,000
R617X
OEMQG
28,800
24,480
18,360
28,800
45,000
R618X
OEMQH
31,200
26,510
20,030
31,200
50,000
R619X
OEMQJ
33,600
28,560
21,700
33,600
60,000
R61TX
OEMQK
36,010
30,600
23,370
36,010
70,000
R61UX
OEMQL
38,400
32,640
25,040
38,400
80,000
R61VX
OEMQM
42,000
35,700
27,540
42,000
90,000
R61WX
OEMQN
45,600
38,760
30,050
45,600
100,000
R61XX
OEMQO
48,000
40,800
33,380
48,000
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 10
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Basic Arrangement (Cont'd)
Business Critical - High Class of Service
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$830
$320
$245
$830
4
R6E4X
OEMO4
850
364
282
850
5
R6EAX
OEMO5
910
444
318
910
8
R6E8X
OEMO8
930
524
357
930
10
R6EBX
OEM1O
986
664
450
986
20
R6EDX
OEM2O
1,180
880
600
1,180
50
R6EHX
OEM5O
1,332
992
675
1,332
100
R6ELX
OEM1H
1,536
1,144
780
1,536
150
R6ENX
OEM1F
1,864
1,342
1,016
1,864
250
R6EQX
OEM2F
2,100
1,632
1,075
2,100
400
R6ESX
OEM4H
2,320
1,775
1,182
2,320
500
R6ETX
OEM5H
2,468
1,868
1,474
2,468
600
R6EUX
OEM6H
2,848
2,136
1,574
2,848
1,000
R6EZX
OEM1T
3,272
2,400
2,300
3,272
2,000
R61BX
OEM2T
5,149
4,376
2,982
5,149
2,500
R61CX
OEM25
6,170
5,244
3,573
6,170
4,000
R61FX
OEM4T
7,290
6,196
4,224
7,290
5,000
R61HX
OEM5T
8,574
7,288
4,968
8,574
7,500
R61NX
OEM75
11,257
9,568
6,522
11,257
9,500
R61RX
OEM95
13,398
11,388
7,764
13,398
10,000
R61SX
OEMTT
13,934
11,844
8,073
13,934
15,000
R612X
OEMQB
16,250
13,820
9,690
16,250
20,000
R613X
OEMQC
18,570
15,780
11,300
18,570
25,000
R614X
OEMQD
20,900
17,760
12,920
20,900
30,000
R615X
OEMQE
23,220
19,740
14,530
23,220
35,000
R616X
OEMQF
25,530
21,700
16,150
25,530
40,000
R617X
OEMQG
27,860
23,680
17,760
27,860
45,000
R618X
OEMQH
30,180
25,650
19,380
30,180
50,000
R619X
OEMQJ
32,500
27,620
20,990
32,500
60,000
R61TX
OEMQK
34,830
29,600
22,600
34,830
70,000
R61UX
OEMQL
37,150
31,570
24,220
37,150
80,000
R61VX
OEMQM
40,620
34,530
26,640
40,620
90,000
R61WX
OEMQN
44,110
37,490
29,060
44,110
100,000
R61XX
OEMQO
46,430
39,460
32,290
46,430
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 11
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Basic Arrangement (Cont'd)
Business Critical - Medium Class of Service
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$800
$264
$204
$800
4
R6E4X
OEMO4
820
312
242
820
5
R6EAX
OEMO5
880
400
280
880
8
R6E8X
OEMO8
900
488
330
900
10
R6EBX
OEM1O
956
576
390
956
20
R6EDX
OEM2O
1,056
792
540
1,056
50
R6EHX
OEM5O
1,216
904
615
1,216
100
R6ELX
OEM1H
1,424
1,056
720
1,424
150
R6ENX
OEM1F
1,632
1,330
838
1,632
250
R6EQX
OEM2F
1,872
1,450
955
1,872
400
R6ESX
OEM4H
2,088
1,595
1,062
2,088
500
R6ETX
OEM5H
2,232
1,689
1,140
2,232
600
R6EUX
OEM6H
2,616
1,960
1,335
2,616
1,000
R6EZX
OEM1T
3,040
2,272
1,545
3,040
2,000
R61BX
OEM2T
4,970
4,224
2,880
4,970
2,500
R61CX
OEM25
5,958
5,064
3,450
5,958
4,000
R61FX
OEM4T
7,040
5,984
4,080
7,040
5,000
R61HX
OEM5T
8,282
7,040
4,800
8,282
7,500
R61NX
OEM75
10,871
9,240
6,300
10,871
9,500
R61RX
OEM95
12,942
11,000
7,500
12,942
10,000
R61SX
OEMTT
13,459
11,440
7,800
13,459
15,000
R612X
OEMQB
15,700
13,350
9,360
15,700
20,000
R613X
OEMQC
17,940
15,250
10,920
17,940
25,000
R614X
OEMQD
20,190
17,160
12,480
20,190
30,000
R615X
OEMQE
22,430
19,070
14,040
22,430
35,000
R616X
OEMQF
24,670
20,970
15,600
24,670
40,000
R617X
OEMQG
26,920
22,880
17,160
26,920
45,000
R618X
OEMQH
29,160
24,780
18,720
29,160
50,000
R619X
OEMQJ
31,400
26,690
20,280
31,400
60,000
R61TX
OEMQK
33,650
28,600
21,840
33,650
70,000
R61UX
OEMQL
35,890
30,500
23,400
35,890
80,000
R61VX
OEMQM
39,250
33,360
25,740
39,250
90,000
R61WX
OEMQN
42,620
36,220
28,080
42,620
100,000
R61XX
OEMQO
44,860
38,130
31,200
44,860
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 12
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Basic Arrangement (Cont'd)
Non-Critical - High Class of Service
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$740
$248
$197
$740
4
R6E4X
OEMO4
760
296
235
760
5
R6EAX
OEMO5
820
372
268
820
8
R6E8X
OEMO8
840
456
318
840
10
R6EBX
OEM1O
896
536
372
896
20
R6EDX
OEM2O
1,008
740
516
1,008
50
R6EHX
OEM5O
1,160
844
588
1,160
100
R6ELX
OEM1H
1,360
984
684
1,360
150
R6ENX
OEM1F
1,552
1,195
797
1,552
250
R6EQX
OEM2F
1,784
1,345
910
1,784
400
R6ESX
OEM4H
1,992
1,485
1,011
1,992
500
R6ETX
OEM5H
2,128
1,572
1,086
2,128
600
R6EUX
OEM6H
2,488
1,824
1,272
2,488
1,000
R6EZX
OEM1T
2,888
2,112
1,470
2,888
2,000
R61BX
OEM2T
4,728
3,936
2,736
4,728
2,500
R61CX
OEM25
5,664
4,720
3,282
5,664
4,000
R61FX
OEM4T
6,688
5,576
3,876
6,688
5,000
R61HX
OEM5T
7,872
6,560
4,560
7,872
7,500
R61NX
OEM75
10,328
8,612
5,988
10,328
9,500
R61RX
OEM95
12,296
10,252
7,128
12,296
10,000
R61SX
OEMTT
12,792
10,660
7,410
12,792
15,000
R612X
OEMQB
14,920
12,680
8,890
14,920
20,000
R613X
OEMQC
17,040
14,490
10,370
17,040
25,000
R614X
OEMQD
19,180
16,300
11,860
19,180
30,000
R615X
OEMQE
21,310
18,120
13,340
21,310
35,000
R616X
OEMQF
23,440
19,920
14,820
23,440
40,000
R617X
OEMQG
25,570
21,740
16,300
25,570
45,000
R618X
OEMQH
27,700
23,540
17,780
27,700
50,000
R619X
OEMQJ
29,830
25,360
19,270
29,830
60,000
R61TX
OEMQK
31,970
27,170
20,750
31,970
70,000
R61UX
OEMQL
34,100
28,980
22,230
34,100
80,000
R61VX
OEMQM
37,290
31,690
24,450
37,290
90,000
R61WX
OEMQN
40,490
34,410
26,680
40,490
100,000
R61XX
OEMQO
42,620
36,220
29,640
42,620
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 13
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Per Packet Class of Service (PPCoS) Arrangement
Multimedia High CIR Package
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$920
$408
$312
$920
4
R6E4X
OEMO4
940
440
345
940
5
R6EAX
OEMO5
1,000
520
382
1,000
8
R6E8X
OEMO8
1,020
600
408
1,020
10
R6EBX
OEM1O
1,076
808
546
1,076
20
R6EDX
OEM2O
1,504
1,040
708
1,504
50
R6EHX
OEM5O
1,672
1,168
792
1,672
100
R6ELX
OEM1H
1,896
1,320
900
1,876
150
R6ENX
OEM1F
2,416
1,507
980
2,416
250
R6EQX
OEM2F
2,680
1,950
1,285
2,680
400
R6ESX
OEM4H
2,940
2,105
1,398
2,940
500
R6ETX
OEM5H
3,112
2,198
1,482
3,112
600
R6EUX
OEM6H
3,544
2,480
1,686
3,544
1,000
R6EZX
OEM1T
4,032
2,808
1,914
4,032
2,000
R61BX
OEM2T
5,694
4,840
3,300
5,694
2,500
R61CX
OEM25
6,834
5,808
3,960
6,834
4,000
R61FX
OEM4T
8,066
6,856
4,674
8,066
5,000
R61HX
OEM5T
9,487
8,064
5,496
9,487
7,500
R61NX
OEM75
12,462
10,592
7,218
12,462
9,500
R61RX
OEM95
14,834
12,608
8,592
14,834
10,000
R61SX
OEMTT
15,417
13,104
8,934
15,417
15,000
R612X
OEMQB
17,980
15,290
10,720
17,980
20,000
R613X
OEMQC
20,540
17,460
12,500
20,540
25,000
R614X
OEMQD
23,120
19,650
14,290
23,120
30,000
R615X
OEMQE
25,680
21,840
16,080
25,680
35,000
R616X
OEMQF
28,250
24,010
17,860
28,250
40,000
R617X
OEMQG
30,820
26,200
19,650
30,820
45,000
R618X
OEMQH
33,390
28,370
21,430
33,390
50,000
R619X
OEMQJ
35,950
30,560
23,220
35,950
60,000
R61TX
OEMQK
38,530
32,750
25,010
38,530
70,000
R61UX
OEMQL
41,090
34,920
26,790
41,090
80,000
R61VX
OEMQM
44,940
38,200
29,470
44,940
90,000
R61WX
OEMQN
48,800
41,470
32,150
48,800
100,000
R61XX
OEMQO
51,360
43,660
35,720
51,360
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 14
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Per Packet Class of Service (PPCoS) Arrangement (Cont'd)
Multimedia Standard CIR Package
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$860
$376
$288
$860
4
R6E4X
OEMO4
880
416
320
880
5
R6EAX
OEMO5
940
488
356
940
8
R6E8X
OEMO8
960
560
381
960
10
R6EBX
OEM1O
1,016
752
510
1,016
20
R6EDX
OEM2O
1,304
968
660
1,304
50
R6EHX
OEM5O
1,448
1,080
735
1,448
100
R6ELX
OEM1H
1,648
1,232
840
1,648
150
R6ENX
OEM1F
2,096
1,397
915
2,096
250
R6EQX
OEM2F
2,328
1,815
1,195
2,328
400
R6ESX
OEM4H
2,556
1,955
1,302
2,556
500
R6ETX
OEM5H
2,704
2,045
1,380
2,704
600
R6EUX
OEM6H
3,080
2,312
1,575
3,080
1,000
R6EZX
OEM1T
3,504
2,624
1,785
3,504
2,000
R61BX
OEM2T
5,327
4,528
3,084
5,327
2,500
R61CX
OEM25
6,382
5,424
3,696
6,382
4,000
R61FX
OEM4T
7,539
6,408
4,368
7,539
5,000
R61HX
OEM5T
8,866
7,536
5,136
8,866
7,500
R61NX
OEM75
11,642
9,896
6,744
11,642
9,500
R61RX
OEM95
13,854
11,776
8,028
13,854
10,000
R61SX
OEMTT
14,410
12,248
8,346
14,410
15,000
R612X
OEMQB
16,800
14,280
10,020
16,800
20,000
R613X
OEMQC
19,200
16,320
11,680
19,200
25,000
R614X
OEMQD
21,600
18,360
13,350
21,600
30,000
R615X
OEMQE
24,000
20,400
15,020
24,000
35,000
R616X
OEMQF
26,400
22,440
16,690
26,400
40,000
R617X
OEMQG
28,800
24,480
18,360
28,800
45,000
R618X
OEMQH
31,200
26,510
20,030
31,200
50,000
R619X
OEMQJ
33,600
28,560
21,700
33,600
60,000
R61TX
OEMQK
36,010
30,600
23,370
36,010
70,000
R61UX
OEMQL
38,400
32,640
25,040
38,400
80,000
R61VX
OEMQM
42,000
35,700
27,540
42,000
90,000
R61WX
OEMQN
45,600
38,760
30,050
45,600
100,000
R61XX
OEMQO
48,000
40,800
33,380
48,000
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 15
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Per Packet Class of Service (PPCoS) Arrangement (Cont'd)
Critical Data CIR Package
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$800
$260
$252
$800
4
R6E4X
OEMO4
820
312
263
820
5
R6EAX
OEMO5
880
400
270
880
8
R6E8X
OEMO8
900
488
330
900
10
R6EBX
OEM1O
956
576
390
956
20
R6EDX
OEM2O
1,056
792
540
1,056
50
R6EHX
OEM5O
1,216
904
615
1,216
100
R6ELX
OEM1H
1,424
1,056
720
1,424
150
R6ENX
OEM1F
1,632
1,216
825
1,632
250
R6EQX
OEM2F
1,872
1,392
945
1,872
400
R6ESX
OEM4H
2,088
1,560
1,062
2,088
500
R6ETX
OEM5H
2,232
1,672
1,140
2,232
600
R6EUX
OEM6H
2,616
1,960
1,335
2,616
1,000
R6EZX
OEM1T
3,040
2,272
1,545
3,040
2,000
R61BX
OEM2T
4,970
4,224
2,880
4,970
2,500
R61CX
OEM25
5,958
5,064
3,450
5,958
4,000
R61FX
OEM4T
7,040
5,984
4,080
7,040
5,000
R61HX
OEM5T
8,282
7,040
4,800
8,282
7,500
R61NX
OEM75
10,871
9,240
6,300
10,871
9,500
R61RX
OEM95
12,942
11,000
7,500
12,942
10,000
R61SX
OEMTT
13,459
11,440
7,800
13,459
15,000
R612X
OEMQB
15,700
13,350
9,360
15,700
20,000
R613X
OEMQC
17,940
15,250
10,920
17,940
25,000
R614X
OEMQD
20,190
17,160
12,480
20,190
30,000
R615X
OEMQE
22,430
19,070
14,040
22,430
35,000
R616X
OEMQF
24,670
20,970
15,600
24,670
40,000
R617X
OEMQG
26,920
22,880
17,160
26,920
45,000
R618X
OEMQH
29,160
24,780
18,720
29,160
50,000
R619X
OEMQJ
31,400
26,690
20,280
31,400
60,000
R61TX
OEMQK
33,650
28,600
21,840
33,650
70,000
R61UX
OEMQL
35,890
30,500
23,400
35,890
80,000
R61VX
OEMQM
39,250
33,360
25,740
39,250
90,000
R61WX
OEMQN
42,620
36,220
28,080
42,620
100,000
R61XX
OEMQO
44,860
38,130
31,200
44,860
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 16
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Committed Information Rate (Cont'd)
Per Packet Class of Service (PPCoS) Arrangement (Cont'd)
Business Data CIR Package
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12 Months
24 Months
36, 48, and 60
Months
2
R6E2X
OEMO2
$150
$740
$250
$240
$740
4
R6E4X
OEMO4
760
296
245
760
5
R6EAX
OEMO5
820
372
258
820
8
R6E8X
OEMO8
840
456
318
840
10
R6EBX
OEM1O
896
536
372
896
20
R6EDX
OEM2O
1,008
740
516
1,008
50
R6EHX
OEM5O
1,160
844
588
1,160
100
R6ELX
OEM1H
1,360
984
684
1,360
150
R6ENX
OEM1F
1,552
1,128
786
1,552
250
R6EQX
OEM2F
1,784
1,292
900
1,784
400
R6ESX
OEM4H
1,992
1,452
1,011
1,992
500
R6ETX
OEM5H
2,128
1,556
1,086
2,128
600
R6EUX
OEM6H
2,488
1,824
1,272
2,488
1,000
R6EZX
OEM1T
2,888
2,112
1,470
2,888
2,000
R61BX
OEM2T
4,728
3,936
2,736
4,728
2,500
R61CX
OEM25
5,664
4,720
3,282
5,664
4,000
R61FX
OEM4T
6,688
5,576
3,876
6,688
5,000
R61HX
OEM5T
7,872
6,560
4,560
7,872
7,500
R61NX
OEM75
10,328
8,612
5,988
10,328
9,500
R61RX
OEM95
12,296
10,252
7,128
12,296
10,000
R61SX
OEMTT
12,792
10,660
7,410
12,792
15,000
R612X
OEMQB
14,920
12,680
8,890
14,920
20,000
R613X
OEMQC
17,040
14,490
10,370
17,040
25,000
R614X
OEMQD
19,180
16,300
11,860
19,180
30,000
R615X
OEMQE
21,310
18,120
13,340
21,310
35,000
R616X
OEMQF
23,440
19,920
14,820
23,440
40,000
R617X
OEMQG
25,570
21,740
16,300
25,570
45,000
R618X
OEMQH
27,700
23,540
17,780
27,700
50,000
R619X
OEMQJ
29,830
25,360
19,270
29,830
60,000
R61TX
OEMQK
31,970
27,170
20,750
31,970
70,000
R61UX
OEMQL
34,100
28,980
22,230
34,100
80,000
R61VX
OEMQM
37,290
31,690
24,450
37,290
90,000
R61WX
OEMQN
40,490
34,410
26,680
40,490
100,000
R61XX
OEMQO
42,620
36,220
29,640
42,620
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 17
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.4.3 Broadband Speed Tier Broadband Arrangement
Broadband Speed Tier
Broadband Arrangement
(2)
Broadband Speed Tier
USOC
USOC
(BellSouth
Only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12
Months
24
Months
36, 48,
and 60
Months
(Broadband Only)
3 Mbps Downstream
1 Mbps Upstream
EYZB6
OEMB6
$150
$415
$140
$125
$440
6 Mbps Downstream
1 Mbps Upstream
EYZB5
OEMB5
465
190
175
490
12 Mbps Downstream
1.5 Mbps Upstream
EYZB4
OEMB4
685
360
325
710
18 Mbps Downstream
1.5 Mbps Upstream
EYZB3
OEMB3
850
525
475
900
24 Mbps Downstream
3 Mbps Upstream
EYZB2
OEMB2
985
660
600
1,035
45 Mbps Downstream
6 Mbps Upstream
EYZB1
OEMB1
1,125
800
725
1,185
2 Mbps Downstream
2 Mbps Upstream
EYZB8
OEMB8
575
250
225
600
4 Mbps Downstream
4 Mbps Upstream
EYZB7
OEMB7
625
300
275
650
NRC = Nonrecurring Charge
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
(2) Effective September 4, 2020, AT&T will no longer offer the Broadband Port Arrangement to
new or existing customers. Refer to Part 3, Section 1, paragraph 1.6.
AT&T Ethernet Service Guide Original Page 18
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.4.4 Class of Service and Committed Information Rate ENNI Arrangement
Class of Service and Committed Information Rate
ENNI Arrangement
CIR
(Mbps)
USOC
USOC
(BellSouth
Only)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12
Months
24
Months
36, 48,
and 60
Months
Real Time Class of Service
1,000
R6EZX
OEM1T
$4,032
$2,808
$1,914
$4,032
2,000
R61BX
OEM2T
5,694
4,840
3,300
5,694
2,500
R61CX
OEM25
6,834
5,808
3,960
6,834
4,000
R61FX
OEM4T
8,066
6,856
4,674
8,066
5,000
R61HX
OEM5T
9,487
8,064
5,496
9,487
7,500
R61NX
OEM75
12,462
10,592
7,218
12,462
9,500
R61RX
OEM95
14,834
12,608
8,592
14,834
10,000
R61SX
OEMTT
15,417
13,104
8,934
15,417
Interactive Class of Service
1,000
R6EZX
OEM1T
$3,504
$2,624
$1,785
$3,504
2,000
R61BX
OEM2T
5,327
4,528
3,084
5,327
2,500
R61CX
OEM25
6,382
5,424
3,696
6,382
4,000
R61FX
OEM4T
7,539
6,408
4,368
7,539
5,000
R61HX
OEM5T
8,866
7,536
5,136
8,866
7,500
R61NX
OEM75
11,642
9,896
6,744
11,642
9,500
R61RX
OEM95
13,854
11,776
8,028
13,854
10,000
R61SX
OEMTT
14,410
12,248
8,346
14,410
Business Critical - High Class of Service
1,000
R6EZX
OEM1T
$3,272
$2,400
$2,300
$3,272
2,000
R61BX
OEM2T
5,149
4,376
2,982
5,149
2,500
R61CX
OEM25
6,170
5,244
3,573
6,170
4,000
R61FX
OEM4T
7,290
6,196
4,224
7,290
5,000
R61HX
OEM5T
8,574
7,288
4,968
8,574
7,500
R61NX
OEM75
11,257
9,568
6,522
11,257
9,500
R61RX
OEM95
13,398
11,388
7,764
13,398
10,000
R61SX
OEMTT
13,934
11,844
8,073
13,934
Business Critical - Medium Class of Service
1,000
R6EZX
OEM1T
$3,040
$2,272
$1,545
$3,040
2,000
R61BX
OEM2T
4,970
4,224
2,880
4,970
2,500
R61CX
OEM25
5,958
5,064
3,450
5,958
4,000
R61FX
OEM4T
7,040
5,984
4,080
7,040
5,000
R61HX
OEM5T
8,282
7,040
4,800
8,282
7,500
R61NX
OEM75
10,871
9,240
6,300
10,871
9,500
R61RX
OEM95
12,942
11,000
7,500
12,942
10,000
R61SX
OEMTT
13,459
11,440
7,800
13,459
Non-Critical High Class of Service
1,000
R6EZX
OEM1T
$2,888
$2,112
$1,470
$2,888
2,000
R61BX
OEM2T
4,728
3,936
2,736
4,728
2,500
R61CX
OEM25
5,664
4,720
3,282
5,664
4,000
R61FX
OEM4T
6,688
5,576
3,876
6,688
5,000
R61HX
OEM5T
7,872
6,560
4,560
7,872
7,500
R61NX
OEM75
10,328
8,612
5,988
10,328
9,500
R61RX
OEM95
12,296
10,252
7,128
12,296
10,000
R61SX
OEMTT
12,792
10,660
7,410
12,792
AT&T Ethernet Service Guide Original Page 19
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
3.4.5 Optional Features
Optional Features
USOC
USOC
(BellSouth
only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12
Months
24
Months
36
Months
48
Months
60
Months
Regenerator (Per Port)
Port
100 Mbps
EYQHX
OEMRM
$250
$3,250
$1,630
$1,090
$820
$650
$3,250
1 Gbps
EYQJX
OEMRG
250
3,250
1,630
1,090
820
650
3,250
10 Gbps
EYQKX
OEMRX
1,500
6,000
4,800
4,400
4,200
3,900
6,000
Alternate Serving Switch
Mileage (in miles)
0 10
1HHEK
OEMA1
$1,200
$970
$485
$325
$245
$195
$970
11 25
1HHEL
OEMA2
1,940
970
650
490
390
1,940
26 35
1HHEM
OEMA3
6,500
3,300
2,200
1,700
1,300
6,500
36 - 50
1HHEN
OEMA4
7,200
4,300
3,000
2,500
2,200
7,200
Diverse Access
EY7AD
OEMDA
$600
$750
$450
$250
$250
$250
$750
Advanced Access Failover (Per Port)
Port
1 Gbps
EY7AA
OEMAF
$1,200
$4,000
$2,500
$2,120
$2,120
$2,120
$4,000
10 Gbps
EY7AB
OEMAG
1,200
22,000
15,000
9,000
9,000
9,000
22,000
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 20
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Optional Features (Cont'd)
USOC
USOC
(BellSouth
only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12
Months
24
Months
36
Months
48
Months
60
Months
Direct LEC Additional Mileage
Mileage (in miles)
2 through 20 Mbps
0 10
1HHDO
OEMMO
$1,200
$1,520
$980
$750
$600
$500
$1,520
11 25
1HHDA
OEMD1
3,030
1,950
1,500
1,200
1,000
3,030
26 35
1HHDB
OEMD2
4,550
2,930
2,250
1,800
1,500
4,550
36 - 50
1HHDC
OEMD3
7,570
4,880
3,750
3,000
2,500
7,570
50 through 150 Mbps
0 10
1HHDP
OEMMP
$1,200
$1,520
$980
$750
$600
$500
$1,520
11 25
1HHDD
OEMD4
3,030
1,950
1,500
1,200
1,000
3,030
26 35
1HHDE
OEMD5
4,550
2,930
2,250
1,800
1,500
4,550
36 - 50
1HHDF
OEMD6
7,570
4,880
3,750
3,000
2,500
7,570
250 through 1 Gbps
0 10
1HHDQ
OEMMQ
$1,200
$1,520
$980
$750
$600
$500
$1,520
11 25
1HHDG
OEMD7
3,030
1,950
1,500
1,200
1,000
3,030
26 35
1HHDH
OEMD8
4,550
2,930
2,250
1,800
1,500
4,550
36 - 50
1HHDJ
OEMD9
7,570
4,880
3,750
3,000
2,500
7,570
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 21
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Optional Features (Cont'd)
Speed
(Mbps)
USOC
USOC
(BellSouth
only)
NRC
Charge
(1)
Monthly Rates
EPP Monthly Rates
Term
Extension
MTM
12
Months
24
Months
36
Months
48
Months
60
Months
ICO NNI Arrangement (ICO Trunking Arrangement)
2
LYTOA
OEMCA
$300
$350
$290
$250
$235
$220
$350
4
LYTOB
OEMCB
345
400
330
285
268
250
400
5
LYTOC
OEMCC
400
450
370
315
293
270
450
8
LYTOD
OEMCD
460
510
420
360
335
310
510
10
LYTOE
OEMCE
525
590
490
420
390
360
590
20
LYTOF
OEMCF
600
700
580
504
467
430
700
50
LYTOG
OEMCG
700
880
730
630
585
540
880
100
LYTOH
OEMCH
800
1,170
970
840
780
720
1,170
150
LYTOJ
OEMCJ
925
1,740
1,450
1,260
1,170
1,080
1,740
200
LYTOO
OEMCK
1,200
2,000
1,660
1,440
1,335
1,230
2,000
250
LYTOK
OEMCL
2,250
1,870
1,620
1,500
1,380
2,250
300
LYTOP
OEMCM
2,840
2,360
2,048
1,896
1,744
2,840
400
LYTOQ
OEMCN
4,320
3,595
3,124
2,891
2,657
4,320
500
LYTOL
OEMCO
4,840
4,030
3,500
3,240
2,980
4,840
600
LYTOM
OEMCP
5,800
4,830
4,200
3,885
3,570
5,800
700
LYTOR
OEMCQ
5,840
5,000
4,420
4,110
3,800
5,840
800
LYTOS
OEMCR
6,000
5,140
4,540
4,220
3,900
6,000
900
LYTOT
OEMCS
6,160
5,270
4,660
4,330
4,000
6,160
1000
LYTON
OEMCT
6,600
5,500
4,830
4,465
4,100
6,600
ICO NNI Arrangement (ICO Trunking Arrangement) Additional Mileage
Mileage (in miles)
2 through 20 Mbps
0 10
JZ49E
OEMCU
$0
$0
$0
$0
$0
11 25
JZXTE
OEMC1
260
200
170
260
26 35
JZXTH
OEMC4
420
320
270
420
36 - 50
JZXTL
OEMC7
630
480
410
630
50 through 200 Mbps
0 10
JZ49E
OEMCU
$0
$0
$0
$0
$0
11 25
JZ49A
OEMC2
580
440
375
580
26 35
JZ49C
OEMC5
1,020
780
675
1,020
36 - 50
JZ49D
OEMC8
1,660
1,270
1,100
1,660
250 through 1 Gbps
0 10
JZ49E
OEMCU
$0
$0
$0
$0
$0
11 25
JZ49B
OEMC3
2,250
1,730
1,500
2,250
26 35
JZXTK
OEMC6
2,630
2,020
1,750
2,630
36 - 50
JZXTO
OEMC9
2,990
2,300
2,000
2,990
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.
AT&T Ethernet Service Guide Original Page 22
Part 3 - AT&T Switched Ethernet Service Effective: September 1, 2022
Section 3 - Pricing ES-21-0002
Additional Rates and Charges
Rate Element
USOC
USOC
(BellSouth
Only)
Nonrecurring
Charge
(1)
Monthly
Recurring Charge
Per Port
Additional MAC Addresses
M2CBX
OEMMC
$70.00
$5.00
Enhanced Multicast
EY7AE
OEMEM
0.00
140.00
Per Order
Administrative Charge
ORCMX
ORCMX
51.00
NA
(1) AT&T waives NRCs for Service ordered under an EPP as specified in paragraph 3.2.A.