Resume Template

Customer Success Manager I

ROBERT SMITH

Phone: (123) 456 78 99

Email: [email protected]

Website: www.qwikresume.com

LinkedIn: linkedin.com/qwikresume

Address: 1737 Marshville Road,

Alabama

Objective

Highly motivated team player focused on customer success. Trusted Adviser status with clients to

effectively and efficiently deliver system implementations, adding value through collaboration

across all levels of an organization. Results-oriented with strong analytical and problem solving

skills, customer focused, and committed to the profitability of employer through customer

satisfaction, retention and driving sales opportunities.

Skills

Gainsight, Salesforce, Spanish, Customer Relationship Management, Sales.

Work Experience

Customer Success Manager I

ABC Corporation

April 2015 – May 2016

 Managed $1.2MM of recurring revenue across 34 Enterprise, Mid Market, and Corporate

customers.

 Achieved an average client satisfaction score of 9.5/10 via surveys at the conclusion of

research projects c Achieved 85% client retention rate over 16 months.

 Owned each customers experience across the entire customer lifecycle, including onboarding,

driving adoption, continual engagement, renewal, and expansion.

 Served as a strategic partner to customers by defining and monitoring success criteria with

clients that related to their individual research & business goals.

 Drove agile customer research projects by managing researchers and internal resources.

 Partnered with UserTestings Sales, Research, and Product teams to develop a plan for

integrating UserTesting with each clients core architecture.

 Proactively identify churn risk and strategically plan to eliminate/divert risk.

Customer Success Manager

Smarsh, Inc

- 2011 – 2015

 Managed long term client relationships from on-boarding and adoption to renewal by assisting

in product setup, customizing implementations, and integrations to drive value recognition.

 Increased international Net Promoter Score (NPS) score by 30 points thru the evaluation and

resolution of customer touch point strategies.

 Designed and implemented retention policies to reduce customer churn.

 Developed business opportunities from current customers by researching, identifying and

determining strategic recommendations across products to fulfill customers business needs.

 Entrusted to be customer advocate by understanding their needs and coordinating closely with

cross functional teams including technical support, marketing, accounting, and product

development to improve the client experience.

 Q1 2016 Top Performer on Customer Success Manager (CSM) team for One Time Fee Revenue

from purchased solutions of $60,000..

 This is Dummy Description data, Replace with job description relevant to your current role.

Education