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Cellular Telephone Protection
Your Guide to Benefit describes the benefit in effect as of 9/1/17. Benefit information in this guide replaces any
prior benefit information You may have received. Please read and retain for Your records. Your eligibility is
determined by Your financial institution.
Cellular Telephone Protection
Cellular Telephone Protection provides coverage for damage to, theft of, or involuntary and accidental parting of Your cell
phone. An involuntary and accidental parting is the unintended separation from Your cell phone when its location is
known, but recovery is impractical to complete. This benefit is available if You are a valid cardholder of an eligible U.S.
issued card enrolled in the Cellular Telephone Protection benefit and You charge Your monthly cellular wireless phone
bills to Your eligible card for the billing cycle before the month in which the incident occurs. Eligible cell phones are the
lines listed on Your most recent cellular wireless service provider’s (“cell phone provider”) monthly billing statement for
the billing cycle prior to when the incident occurred.
What is covered?
This benefit is supplemental coverage, which means that it will reimburse You for theft of, damage to or involuntary and
accidental parting of Your cell phone not otherwise covered by another insurance policy (for example; cell phone
insurance programs, or Your homeowner’s, renter’s, automobile, or employer’s insurance policies).
If You do have personal insurance that covers theft, damage or involuntary and accidental parting for Your cell phone,
this benefit reimburses You for the deductible portion of Your cell phone insurance.
If You do not have personal insurance, the benefit reimburses You for the covered theft, damage, or involuntary and
accidental parting for Your cell phone.
Once all other insurance has been exhausted, Cellular Telephone Protection will provide coverage up to six hundred
dollars ($600.00) per claim less the twenty-five dollar ($25.00) deductible, with a maximum of two (2) claims and twelve
hundred dollars ($1,200.00) per twelve (12) month period. If it is determined that Your cell phone requires replacement
due to the theft of, damage to or an involuntary or accidental parting of the device, You will receive the replacement
value. If Your cell phone is repairable, You will receive an amount as determined by the diagnostic to repair the cell
phone subject to the benefit maximum and deductible.
The replacement value is the lesser of Your cellular wireless service provider’s suggested retail value of a similar model
replacement cell phone or the actual cost to replace the cell phone.
Note: Electronic issues, such as inability to charge, mechanical or battery failure, where there is no evidence of
physical damage, are not covered under this program.
Definitions
Eligible Person means a cardholder who pays for their monthly cellular wireless phone bill with their eligible card.
You and Your means an enrolled Cardholder who has charged their monthly cellular wireless phone bill to their covered
card.
When does it apply?
Cellular Telephone Protection applies when You make Your monthly cellular wireless phone bill payment with Your
eligible card. Coverage begins the first day of the calendar month following a payment of the cellular wireless phone bill.
If You fail to make a cellular wireless phone bill payment in a particular month, Your coverage will be suspended.
Coverage will resume on the first day of the calendar month after the date of any future cellular wireless phone bill
payment made with the eligible card.
If Your cell phone is stolen as a result of criminal activity, You must file a police report.
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What is not covered?
This benefit will not provide reimbursement for the following:
• Cell phone accessories other than standard battery and/or standard antenna provided by the manufacturer
• Cell phones purchased for resale, professional, or commercial use
• Cell phones that are lost or “mysteriously disappear,” meaning that the phone vanished in an unexplained manner
without evidence of a wrongful act by a person or persons
• Cell phones under the care and control of a common carrier (including, but not limited to, the U.S. Postal Service,
airplanes, or delivery service)
• Cell phones stolen from baggage unless hand-carried and under Your personal supervision, or under supervision of
Your traveling companion
• Cell phones which have been rented, borrowed or are part of prepaid or “pay as you go” type plans
• Cosmetic damage to the cell phone or damage that does not impact the cell phone’s capabilities and functionalities
• Damage or theft resulting from abuse, intentional acts, fraud, hostilities of any kind (including, but not limited to, war,
invasion, rebellion, or insurrection), confiscation by the authorities, risks of contraband, illegal activities, normal wear
and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects
• Damage or theft resulting from misdelivery or voluntary parting with the cell phone
• Taxes, delivery and transportation charges, and any fees associated with the cellular wireless service provider
How to File a Cellular Telephone Protection Claim
1. Within sixty (60) days of the date of the damage or theft, notify the Benefit Administrator at 1-866-804-4770. The
Benefit Administrator will ask You some preliminary questions and send You the appropriate claim form. Please
note, if You do not notify the Benefit Administrator within sixty (60) days after the damage or theft, Your
claim may be denied.
2. Return the completed, signed claim form and the requested documentation below within ninety (90) days of
the date of the damage or theft to the address provided by the Benefit Administrator.
For faster filing, or to learn more about Cellular Telephone Protection, visit
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Please Submit the Following Documents
• The completed signed claim form
• A copy of Your cellular wireless service provider billing statement demonstrating that the entire monthly payment for
the cellular wireless phone bill was made the month prior to the date of damage or theft and has been paid with the
eligible card.
• If Your cellular wireless service provider's billing statement doesn't show payment with the eligible card, a copy of
Your card monthly billing statement that corresponds with the above cellular wireless phone monthly billing
statement
• A copy of the device summary page from Your cellular wireless phone bill or other sufficient proof of the claimed cell
phone model linked to Your cell phone account
www.CardBenefitServices.com
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• If the claim is due to theft or criminal action, a copy of the police report is required.
• Based on the details of the claim, the Benefits Administrator may request additional verification including:
• An itemized repair estimate from an authorized cell phone repair facility
• The damaged cell phone, for evaluation of its damage and/or
• An itemized store receipt for the replacement cell phone
• Documentation (if available) of any other claim settlement such as Your cellular wireless provider or manufacturer’s
insurance settlement (if applicable)
• Any other documentation deemed necessary in the Benefits Administrator's sole discretion, to substantiate Your
claim. All claims must be fully substantiated as to the time, place, cause, and purchase price of the cell phone.
If the cell phone is damaged, do not discard it until the claim has been fully reviewed.
How will I be reimbursed?
Depending on the nature and circumstances of Your claim, the Benefit Administrator may choose to repair or replace
Your cell phone or reimburse You for the lesser of:
a) Up to $600.00 less the twenty-five dollar ($25.00) deductible; or
b) The current cellular wireless service provider’s suggested retail value of a similar model replacement cell phone, or
the actual cost to replace it, whichever is lower (not including taxes, delivery and transportation charges or fees
associated with the cellular wireless service provider), less Your twenty-five dollar ($25.00) deductible.
c) If Your cell phone is repairable, You will receive an amount as determined by the diagnostic to repair the cell phone
less Your twenty-five dollar ($25.00) deductible.
Under normal circumstances, reimbursement will take place within ten (10) business days of receipt and approval of Your
claim form and all necessary documents.
Additional Provisions for Cellular Telephone Protection
• Signed or pinned transactions are covered as long as You use Your eligible account to secure the transaction.
• You shall do all things reasonable to avoid or diminish any loss covered by this benefit. This provision will not be
unreasonably applied to avoid claims.
• If You make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and
Your benefit may be cancelled. Each cardholder agrees that representations regarding claims will be accurate and
complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or
misrepresentation of material fact.
• No legal action for a claim may be brought against the Provider until sixty (60) days after the Provider receives Proof
of Loss. No legal action against the Provider may be brought more than two (2) years after the time for giving Proof
of Loss. Further, no legal action may be brought against the Provider unless all the terms of the Guide to Benefits
have been complied with fully.
• This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this
Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be
provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification.
The benefits described in this Guide to Benefits will not apply to cardholders whose Accounts have been suspended
or cancelled.
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• Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits
for cardholders, and if they do, they will notify You at least thirty (30) days in advance. Indemnity Insurance
Company of North America (“Provider”) is the underwriter of these benefits and is solely responsible for its
administration and claims. The Benefit Administrator provides services on behalf of the Provider.
• After the Benefit Administrator has paid Your claim, all Your rights and remedies against any party in respect of this
claim will be transferred to the Benefit Administrator to the extent of the payment made to You. You must give the
Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.
• This benefit does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the
provision of insurance, including, but not limited to, the payment of claims.
Claims Snapshot
Your personal cell
phone is stolen out of
Your purse while You
are out at a restaurant
File a police report
60 Days
Benefits Administrator
must be notified of the
incident
90 Days
Claim form must be
submitted with
supporting documents
Claim Settled
FORM #CELLPHONE – 2017 (09/17) CP-O CP-O
For more information about the benefit described in this guide, call the Benefit Administrator at 1-866-804-4770.
