In an emergency...
It’s always preferred that you call 911, but if you can’t, text.
TEXT 911 if:
Speaking could
cause you harm
You are speech-
or hearing-impaired
Learn more at
homelandsecurity.iowa.gov
Frequently Asked Questions
As of 2017, six mobile service providers have taken the necessary steps to allow you to text 911 on your
mobile phone in Iowa: AT&T, i-Wireless, Sprint, T-Mobile, U.S. Cellular, and Verizon. As the equipment
in each 911 call center is adjusted to enable the receipt of texts, customers of these carriers can use the
feature within a matter of days.
How do I know if I’m able to text 911?
Do I need to have a texting plan to send a text message to 911?
Yes. While all wireless phones have the capability to dial 911 regardless if that phone is active on a
network, you can only send a text to 911 if you use a cell phone that has an active texting plan. Your
mobile carrier’s regular texting rates will apply.
Text-to-911 is a new service. As 911 call centers update their systems, it is likely to become available in
more places, through more providers.
Why isn’t Text-to-911 available everywhere in the U.S.?
Using Text-to-911 in an emergency might be helpful if you are deaf, hard of hearing, or have a speech
disability, or if making a voice call to 911 might be dangerous or not possible. However, if you are able
to make a voice call to 911 and it is safe to do so, you should call instead of sending a text. Voice calls
are usually the fastest, most efcient way to reach emergency help.
Why would I want to use Text-to-911?
Simply type “911” in the “To” eld of a new text message. Be sure to provide your location as soon as
possible, along with a short description of the emergency. Use simple words and no abbreviations. Do not
try to text while driving. Do not try to send a text to 911 that is part of a group text.
How do I send a text to 911?
No. At this time, 911 call centers are not equipped to accept photos or videos attached to a text message.
In addition, you shouldn’t try to send emojis to 911.
Can I send the 911 operator a photo or video?
If I send a text to 911, will the 911 center automatically know my location?
No. Texting 911 is different than making a voice call. When you call 911 from a mobile phone, the call
center will usually receive your phone number and your approximate location automatically. But if you
text 911, the call taker may not receive your phone number or location. So regardless if you text or call
911, it’s best to provide a correct address or location as quickly as possible.
If you attempt to send a text to 911 where that service is not available or your phone is in “roaming” status,
you should receive a “bounce-back” message informing you that the service is unavailable.
What if I try to send a text to 911 where Text-to-911 isn’t available?
Calling 911 when there is no emergency is against the law. The same applies to texting 911. Don’t “test”
it to see if it works. You could tie up resources and prevent someone from receiving the help they need.
Can I try to send a text to 911 to see if Text-to-911 is available in my area?
