INTRODUCING EMIRATES PETS

TAKE THE STRESS OUT

OF FLYING YOUR FURRY

FRIENDS ABROAD...

A pet’s safety and wellbeing will always be at the top of any pet owner’s priority list as they truly are

part of the family.

Emirates Pets oers a service specically designed to provide your pets with the highest levels

of care and attention, whenever and wherever they y, by strictly adhering to International Air

Transport Association’s Live Animal Regulations (IATA LAR).

A dedicated team in Dubai will ensure that, be it departure, transit or arrival, your pets receive the

Emirates treatment.

KEY FEATURES

• Separate transit area in Dubai

• Dedicated team 24/7, 365 days a year, responsible for reviewing and approving:

- full details of your pet

- cage details (with pictures)

- medical and veterinary reports

- vaccination certicates

- conrmation from the destination-airport for an ‘OK to forward’

• IATA LAR trained sta across the network

• Professional transit care in Dubai

• Veterinary Services available in Dubai 24/7, 365 days a year

PURPOSE-DESIGNED SOLUTION

In line with the UAE Ministry of Climate Change and Environment (MOCCAE), Emirates SkyCargo has temperature-controlled

facilities for live animals, for pets departing and arriving in Dubai, as well as pets in transit.

All transit pets must have a minimum connection time of 6 hours between ights to ensure the transit care they require.

While in Dubai, our transit care partners will assist us to ensure your loved ones are well taken care of. Your pets will be

cleaned, fed and watered, and will also be administered any special food or medication, as long as these instructions are

provided at the time of booking and supplied prior to departure. The entire timeline of transit care is also documented for

each and every pet shipment.

In addition, our specially designed pet transport vehicle is used to transfer pets to our temperature-controlled facilities from

the aircraft, and vice versa.

Pets are always placed in the temperature-controlled hold of the aircraft, and care is taken to ensure that your pets are the

last to be loaded and rst to be retrieved upon arrival, to ensure protection from the elements.

For pets beginning their journey in Dubai, we can also oer the Emirates Pet Plus service, where individuals

making bookings can be connected to our contracted service provider to assist with the pick-up/ collection of your

pet from within the city-of-origin, and drop-o/ delivery of your pet at its nal destination. The service provider will

also assist you with all the necessary documentation and permissions required for your pet’s journey.

This is an optional service.

AT ORIGIN EMIRATES PETS EMIRATES PETS PLUS

All-inclusive airfreight

Collection from home

Local travel documents, including import/export

permits and veterinary certicates

Vet support/assistance at Animal Care area in Dubai

Boarding (if required)

Kennels (if required)

Pet cleaning/grooming (if required)

Kennel cleaning (if required)

AT DESTINATION

Import customs clearance, local authority registration

Boarding (if required)

Delivery to selected end-destination

A SNAPSHOT OF WHAT WE OFFER:

SAFE, COMFORTABLE, RELIABLE & COMPLIANT

We conform to IATA LAR taking into account both State (country) regulations and our own Emirates (operator)

variations. Our dedicated team works 24/7, 365 days a year and are responsible for checking all required

documentation, as well as your pet’s enclosure requirements, to ensure that the animal’s journey is as smooth as

possible. This is a service unlike no other and it requires complete compliance.

BREEDS NOT ALLOWED ON EMIRATES SKYCARGO

The following breeds of cats and dogs and any of their crosses are not allowed for carriage on Emirates SkyCargo.

DOGS

Aenpincher King Charles Spaniel

American Cocker Spaniel Lhasa Apso

Boston Terrier Lowchen

Boxer Neapolitan Masti

Brussels Grion Newfoundland

Bulldog (all types) Pekingese

Bullmasti Pit Bull Terrier

Cavalier King Charles Spaniel Pug (all types)

Chihuahua (apple headed) Shar-Pei

Chow Chow Shih Tzu

Dogo Argentino Staordshire Bull Terrier

Dogue de Bordeaux Tibetan Spaniel

Japanese Chin

CATS

British Shorthair Himalayan

Burmese Persian

Exotic Shorthair Scottish Fold

Exotic Fold (Foldex) Selkirk Rex

The import into Dubai of the following breeds of ghting and dangerous dogs or their hybrids are banned as per

United Arab Emirates Government regulations. These breeds may be accepted for carriage if not being imported

into the UAE, and if allowed by the destination country.

Emirates SkyCargo can handle these restricted breeds providing they are not destined to the UAE and are allowed

by both origin and destination authorities with the correct permits/licences if applicable. Due to the strength of these

dogs we will insist on upgraded and reinforced containers.

• Masti Dogs (Fila Braziliano / Brazilian Masti, Dogo Argentino / Argentinian Masti, any Masti or hybrid)

• Tosa (Japanese Tosa or hybrid)

• Rottweiler breeds or hybrid

• Doberman Pinschers / Doberman

• Canario presa

• Karabash (aka Kangal)

• Caucasian Ovcharka

• Any mixed breed of the breeds of dog mentioned above, or hybrids

Emirates SkyCargo will not transport greyhounds used for racing or other commercial activities. Only greyhounds

that are domesticated and transported as pets, including those which have been rescued, will be transported by us.

Acceptance of dogs and cats is governed by the following restrictions:

• The minimum age of any dog or cat is 15 weeks

• This may be increased to 27 weeks if from a ‘High Risk’ country

Please contact [email protected] or your local Emirates SkyCargo oce for more details.

NOTE: A 24-hour emergency contact number must always be shown on the animal’s travel container.

We also require a signed copy of our Customer Acknowledgment Form with every shipment.

Aside from Origin & Destination specics, Emirates requires the following (as a minimum):

• Dedicated form for acceptance and authorisation

• Medical and/or veterinary health certicates

• Fit to y statements

• Micro chip

To make a reservation or learn more, visit skycargo.com

or contact your local Emirates SkyCargo oce.

IMPORTANT INFORMATION – BREEDS RESTRICTED BY THE UAE: