Reading and Writing
Skills
Quarter 4 – Module 9:
Composing Professional
Correspondence
CO_Q4_Reading and Writing Skills SHS
Module 9
Reading and Writing Skills
Alternative Delivery Mode
Quarter 4 – Module 9: Composing Professional Correspondence
First Edition, 2020
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Telefax: 02-8682-5773/8684-4914/8647-7487
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Reading and Writing
Skills
Quarter 4 – Module 9:
Composing
Professional Correspondence
0
CO_Q4_Reading and Writing Skills SHS
Module 9
Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear learners,
can continue your studies and learn while at home. Activities, questions, directions,
exercises, and discussions are carefully stated for you to understand each lesson.
Each SLM is composed of different parts. Each part shall guide you step-by-
step as you discover and understand the lesson prepared for you.
Pre-tests are provided to measure your prior knowledge on lessons in each
SLM. This will tell you if you need to proceed on completing this module or if you
need to ask your facilitator or your teacher’s assistance for better understanding of
the lesson. At the end of each module, you need to answer the post-test to self-check
your learning. Answer keys are provided for each activity and test. We trust that you
will be honest in using these.
In addition to the material in the main text, Notes to the Teacher are also
provided to our facilitators and parents for strategies and reminders on how they can
best help you on your home-based learning.
Please use this module with care. Do not put unnecessary marks on any part
of this SLM. Use a separate sheet of paper in answering the exercises and tests. And
read the instructions carefully before performing each task.
If you have any questions in using this SLM or any difficulty in answering the
tasks in this module, do not hesitate to consult your teacher or facilitator.
Thank you.
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CO_Q4_Reading and Writing Skills SHS
Module 9
What I Need to Know
In this century of literacy and technology, you are expected to prepare
yourselves to become significant people in the academic or professional
world. As you begin your journey as incoming college students, you are
expected to have the knowledge and skills to communicate within and across
the disciplines.
This lesson is divided into variety of activities which you will answer at your
own pace and will enable you to compose a resume.
After going through this lesson, you are expected to:
1.
identify the unique features and requirements in writing a resume; and
2.
demonstrate understanding of the features and requirements in
preparing a resume by composing
What I Know
Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.
1.
What document is an enclosure to a cover letter that is used for
employment and highlights applicant’s education, experience, skills,
and qualifications?
A.
biodata C. application letter
B.
resume D. memorandum
2.
Which of the following is NOT a resume format?
A.
chronological
C. functional
B.
fusion D. combination
3.
Which of the following is NOT a necessary part of a resume?
A.
religion C. education
B.
contact Information D. employment history
4.
In which section of a resume would you most likely include your
bilingual skills?
A.
education C. contact information
B.
employment History D. additional Information
5.
What information should you leave off in your resume?
A.
experiences C. hobbies
B.
awards D. accomplishments
6.
Which part of the resume reflects the applicant’s career goals and
intention for applying on the job?
A.
personal details C. work experience
B.
career objective D. additional information
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CO_Q4_Reading and Writing Skills SHS
Module 9
7.
Which of the following is NOT necessary information to include in your
personal details?
A.
height and weight C. contact number
B.
mailing address D. email address
8.
What information in the education section should you include?
A.
name of the institution
B.
course or program taken
C.
inclusive dates or year attended
D.
all of the above
9.
It is recommended to start your phrases for the job
description using .
A.
nouns C. verbs
B.
adjectives D. adverbs
10.
When you are asked to provide 2-3 professional or character
references, you may include .
A.
parents, siblings, and other relatives
B.
former employers, former managers, teachers/professors
C.
the CEO who happens to be your uncle as well.
D.
all of the above
11.
The following are sections of the additional information that you may
include in your resume EXCEPT .
A.
awards/ achievements C. skills and strength
B.
languages D. professional experience
12.
The text of your resume should always be .
A.
printed in capital letters
B.
printed with decorative fonts
C.
printed using black ink
D.
printed with a font size of 9
13.
Job applicants should print their resumes on .
A.
white paper C. colored paper
B.
gloss paper D. photo paper
14.
Enrique would like to apply for a service crew position in a local fast-
food chain in his hometown. If he has no work experience, what should
he do in his resume instead?
A.
Just write the heading and leave it blank
B.
Highlight the skills that he possesses
C.
Better not to submit his resume
D.
Copy the work experience from other resumes
15.
Liza is going to submit her resume online. Which of the following is
BEST email address for her to use?
A.
B.
C.
D.
liza.gorgeous@email.com
3
CO_Q4_Reading and Writing Skills SHS
Module 9
Lesson
1
Composing a Resume
Resumes, application letters, and other professional correspondence are
some of your weapons to start up and sustain your career. Most of the time,
your resume is the first written document that your employers will be looking
at while reviewing your application. Having a well-written resume is very
important in helping you secure an interview which could open your doors
to job vacancies and opportunities.
In selecting exit points in Senior High School, you are expected to either
prepare for employment, entrepreneurship, skills development, or higher
education. Whichever exit points you are most likely to consider after Grade
12, you would definitely need a persuasive resume that will create the best
impression of you.
What’s In
In the previous module, we focused on the various forms of academic writing.
As we move forward, you will discover different forms of professional writing
such as resumes, application letters, and other business or office
correspondence. It is not too early for you to start learning this professional
task. This will enable you to prepare yourself on the reality of the professional
world.
What’s New
Know yourself better by identifying your strengths before coming up with your
career objectives and writing your resume. You may do it by yourself or ask
a few people to help you answer the questions below. Write your answers on
a separate sheet of paper.
1.
Name at least three traits or characteristics that you think people
admire about you the most.
2.
Think of a challenge or a problem that you had encountered. How did
you arrive at a solution?
3.
Which subjects do you do well in school? Why?
4.
What do you think is your expertise?
5.
What makes you proud of yourself?
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CO_Q4_Reading and Writing Skills SHS
Module 9
What is It
Resume originated from the French word
résumé
which means, “summary”.
It is a concise document that highlights your education, work experiences,
and other qualifications such as your skills and strengths. These are
information or qualifications that your future employer might look for in the
job that you are applying for. A resume is usually an enclosure to an
application or cover letter so it is recommended that you prepare the resume
first since the information that you include there will be the basis of your
letter. Below is the structure and organization of a sample resume:
Personal Details
-include your full
name and contact
information
Career
Objective/
Summary
-
convey your
goals or
highlights
experience
Education
-
list the most
recent first
Work Experience
-
use action
verbs for
descriptive
phrases and list
the most recent
experience first
Additional
Information
-
optional part;
headings could
be languages,
awards,
achievements,
skills, etc.
References
-
2 to 3 reliable
people to
endorse you;
could be former
professor or
employer
LILY D. CRUZ
140 Emerald St. Victoria Homes,
Cabuyao City, Laguna, Philippines
4025 09998054321
lily.cruz@chronological.com
CAREER OBJECTIVE
To obtain employment as a Human Resource Staff at
JTBC Company where I can utilize my existing skills and
knowledge.
EDUCATION
2014 – 2018 Polytechnic University of the Philippines- Sta.
Rosa Bachelor of Science in Business
Administration
Major in Human Resources Development
Management
Cum Laude
WORK EXPERIENCE
2018-Present DanBam Phils. Inc.
HR Staff
Sta. Rosa City, Laguna
▪ Supervised the interview process
▪ Participated in recruitment efforts
▪ Organized job application resumes
2017-2018 Laguna Brewery, Inc.
HR Staff (Internship)
Cabuyao City,
Laguna,
▪ Provided support within the HR functions
such payroll and interview process
▪ Ensured completion of the requirements
for new employees
SKILLS
• Proficient in Microsoft Office
• Strong oral and written communication skills
REFERENCES
ALLAN Z. GOZON MARY JOY D. GUZMAN
HR Manager HR Manager
DanBam Phils. Inc. Laguna Brewery, Inc.
Sta. Rosa City, Laguna Cabuyao City, Laguna
+639951012345 +639150987654
allan_gozon@email.com [email protected]m
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CO_Q4_Reading and Writing Skills SHS
Module 9
What’s More
Below is an example of an ‘Incorrect Resume’. On a separate sheet of paper,
write down the miscues found and rewrite it applying the necessary
corrections.
LETIZIA G. RIVERA
Address: 537 J.P. Rizal St. Bacoor City,
Cavite Contact Number: +63918
7778899 Email:
prettyziar[email protected]
CAREER OBJECTIVE
Seeking for any vacant position available for a high school graduate in your
company
where I can demonstrate my sense of humor.
EDUCATION
Doña Juana Integrated National High
School Bacoor City, Laguna
Senior High School Graduate
VOLUNTEER EXPERIENCE
INFORMATION DESK ASSISTANT
SHS Job Fair
-
Took pictures of my friends
-
Assisted participants and guests
-
Responsible for the monitoring of attendance
SKILS
-
Proficient in Adobe Photoshop
-
Expert in Microsoft Office
-
Social Media Photography, Dancing, Singing
REFERENCES
MARIANNA G. RIVERA
Housewife (My Mom)
537 J.P. Rizal St. Bacoor City,
Cavite
+639185454455
No Email
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CO_Q4_Reading and Writing Skills SHS
Module 9
What I Have Learned
Answer the questions below on a separate sheet of paper.
1.
Why do we need to make a resume? Is it important?
2.
When can you say that a resume is impressive and a well-written one?
What I Can Do
Look for an interesting job advertisement from a newspaper or from the
internet and write a resume that suits the nature of the job you are applying
for. Prepare your resume on a clean sheet of paper by following the tips or
guidelines in making a good one. A rubric is attached as reference for
checking your resume.
Criteria
Excellent
(4)
Good
(3)
Needs
Improvement (2)
SCORE
Resume
Content
All 6 parts are
complete and
in detail.
Only 1 part is
missing but the
content is in
detail.
3 parts are
missing with
very little
details.
Format and
Appearance
Consistent font
and spacing with
appropriate
margins. It is
easy to read and
not too
crowded.
Minor issues
with font,
spacing, and
margins. Easy to
read but with
many white
spaces.
Inappropriate
font, spacing,
and margin.
Too much
white spaces
exist in
the resume.
Structure
and
Organization
All parts
are
arranged
accordingly.
Minor issues on
the arrangement
of
parts.
Inappropriate
title for each
part
of the resume.
Spelling
and
Grammar
No spelling and
grammar errors
1-2 spelling and
grammar errors
3 or more
spelling
and
grammar errors
TOTAL
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CO_Q4_Reading and Writing Skills SHS
Module 9
Assessment
Choose the letter of the best answer and write it down on a separate sheet of paper.
1.
Which of the following is NOT a resume format?
A.
chronological
C. functional
B.
fusion D. combination
2.
Which of the following is NOT a necessary part of a resume?
A.
religion C. education
B.
contact information D. employment history
3.
What information should you leave off in your resume?
A.
experiences C. hobbies
B.
awards D. accomplishments
4.
What document is an enclosure to a cover letter that is used for
employment and highlights applicant’s education, experience, skills,
and qualifications?
A.
Biodata C. Application Letter
B.
Resume D. Memorandum
5.
Which part of the resume reflects the applicant’s career goals and
intention for applying on the job?
A.
Personal Details C. Work Experience
B.
Career Objective D. Additional Information
6.
Which of the following is NOT necessary information to include in your
personal details?
A.
height and weight C. contact number
B.
mailing address D. email address
7.
In which section of a resume would you most likely include your
bilingual skills?
A.
Education C. Employment History
B.
Contact information D. Additional Information
8.
What information in the education section should you include?
A.
Name of the institution
B.
Course or program taken
C.
Inclusive dates or year attended
D.
All of the above
9.
It is recommended to start your phrases for the job
description using .
A.
nouns C. verbs
B.
adjectives D. adverbs
10.
When you are asked to provide 2-3 professional or character
references, you may include .
A.
Parents, siblings, and other relatives
B.
Former employers, former managers, teachers/professors
C.
The CEO who happens to be your uncle as well.
D.
All of the above
11.
The text of your resume should always be .
A.
Printed in capital letters
B.
Printed with decorative fonts
C.
Printed using black ink
D.
Printed with a font size of 9
8
CO_Q4_Reading and Writing Skills SHS
Module 9
12.
Liza is going to submit her resume online. Which of the following is
BEST email address for her to use?
A.
B.
C.
D.
liza.gorgeous@email.com
13.
Job applicants should print their resumes on .
A.
White paper C. Colored paper
B.
Gloss paper D. Photo paper
14.
The following are sections of the additional information that you may
include in your resume EXCEPT .
A.
Awards/ Achievements C. Skills and Strength
B.
Languages D. Professional Experience
15.
Enrique would like to apply for a service crew position in a local fast-
food chain in his hometown. If he has no work experience, what should
he do in his resume instead?
A.
Just write the heading and leave it blank
B.
Highlight the skills that he possesses
C.
Better not to submit his resume
D.
Copy the work experience from other resumes
Additional Activities
The following are information about Kate, a student who wants to apply for
a part- time job at a café. Read the details and arrange it to help her form a
resume. Write your answer on a clean sheet of bond paper.
Seeking a position as a coffee shop worker to
apply knowledge and skills in providing
exceptional coffee beverage
90 Sampaguita St. Sunny Ville Mabini,
Lipa City, Batangas
Jane O. Valdez
Operations Manager
Cafe Lucina, Lipa City, Batangas
0995- 87654321
Shine Integrated School,
Lipa City, Batangas (2010-2016)
Kate M. Dela Cruz
Filipino, English
Coffee Royal (2016-2017)
• Processed beverages and pastries
orders to customers
• Managed the cash register
• Ensured cleanliness of food areas
Volunteer English Tutor (2015-2016)
• Offered help to other students with
their English homework
kate_delacruz9[email protected]
0928- 0987654
• English Language Award
• Most Consistent in Speaking English
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CO_Q4_Reading and Writing Skills SHS
Module 9
Answer Key
What I Need to Know
As students of the 21
st
century, one of the skills that you need to achieve is
to know how to deal with written communications like letters. Letters are just
one of the many documents that will help you increase your chances of
becoming a part of your dream institution or securing a position in a
workplace. This means that you want to be accepted at the university that
offers the course you would want to take up or there may be times that
you need to market yourself to your potential employer.
This lesson is divided into variety of activities which you will answer at your
own pace so that you will be able to learn the skills that will enable you to
write application letters for college admission and employment.
After going through this lesson, you are expected to:
1.
identify the unique features and requirements in writing application
letters; and
2.
compose a college admission letter and an employment letter.
What I
Know
1.B
2.B
3.A
4.D
5.C
6.B
7.A
8.D
9.C
10.
D
11.
C
12.
A
13.
B
14.
C
15.
C
What’s More
Activity 1.1
(Possible answers)
1.Unprofessional
email
2.Informal objective
with emoticon
3.Lacks inclusive date
4.Insignificant duty
was mentioned
5.Gave irrelevant
skills
6.Provided a parent as
a reference
Assessment
1.B
2.A
3.C
4.B
5.B
6.A
7.D
8.D
9.C
10.
B
11.
C
12.
C
13.
A
14.
D
15.
B
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CO_Q4_Reading and Writing Skills SHS
Module 9
What I Know
Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.
1.
What type of letter discusses the intention of the sender in attending
a college program?
A.
Request Letter C. College Admission Letter
B.
Cover Letter D. Employment Application Letter
2.
Which of the following should you consider doing when writing a
college admission letter?
A.
Convey why you are interested in the course
B.
Highlight your work experience if you have
C.
Tell about your family’s challenges in life
D.
Reveal your financial capability to enroll
3.
This is a letter of introduction attached to a resume to introduce
yourself and explain your qualifications to potential employers.
A.
Reference Letter C. Curriculum Vitae
B.
Resume D. Cover Letter
4.
What should be the proper arrangement of your letter after heading
and date?
A.
Body, Inside Address, Salutation, Complimentary Close,
Signature
B.
Salutation, Inside Address, Body, Signature, Complimentary
Close
C.
Inside Address, Salutation, Body, Complimentary Close,
Signature
D.
Salutation, Inside Address, Body, Complimentary Close,
Signature
5.
Which information should you NOT include in your cover letter?
A.
Intent on the position you are applying for
B.
Company’s background and history
C.
Your educational background
D.
Your internship or work experience
6.
The date of a letter is always placed .
A.
under the heading C. under the salutation
B.
under the signature D. under the inside address
7.
When you do not know the name of the person you are writing to, it is
BEST to begin your salutation with .
A.
Hi: C. Dear Sir/Madam:
B.
Dear Mr: D. Ladies and Gentlemen:
8.
In writing an application letter, the most applicable complimentary
close is
A.
Very truly yours, C. Lots of Love,
B.
Cordially yours, D. Best Regards,
9.
When do you need to send a cover letter?
A.
Every time you send a resume for application
B.
When the employer requests for it
C.
After being hired by the employer
D.
Before signing your contract
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CO_Q4_Reading and Writing Skills SHS
Module 9
10.
How many page/s should you normally allot for your application
letter?
A.
One page C. Three pages
B.
Two pages D. Four or more pages
11.
Which of the following should NOT be seen in your opening
paragraph?
A.
Your advertisement in Jobstreet posted on May 1, 2020, says
that you are in need of a computer programmer.
B.
I would like to apply for the vacant position in your company.
C.
This is in response to your posted announcement on Facebook
on June 7, 2020.
D.
At present, I am working as a computer programmer at KYZ
Network
12.
How should you write your middle paragraph?
A.
Indicate your education and qualifications
B.
State the position you are applying for
C.
Tell your request for action
D.
Express your gratitude to your reader
13.
Which of the following should be seen in your closing paragraph?
A.
I am writing to express my intent to apply.
B.
I believe I am well-suited for the program.
C.
I look forward with eagerness to be part of your institution.
D.
I saw a vacant position in your advertisement posted on
Facebook.
14.
Which feature or requirement in writing an application letter should
NOT be considered?
A.
Use any kind of paper as long as it is clean
B.
Use the appropriate business letter format
C.
Focus on matching your skills and qualifications to your
desired company or university
D.
Tell on your opening paragraph the purpose of your letter
15.
You are writing an application letter to the Human Resources Manager
of City Saver’s Bank Laguna. It is located at Lim Subd. Poblacion Dos,
Cabuyao City, Laguna. How would you write it on the inside address?
A.
City Saver’s Bank
Subd. Poblacion Dos,
Cabuyao, Laguna
B.
Human Resources Manager
City Saver’s Bank
Lim Subd. Poblacion Dos,
Cabuyao, Laguna
C.
Human Resources Manager
Lim Subd. Poblacion Dos,
Cabuyao, Laguna
D.
Lim Subd. Poblacion Dos,
Cabuyao, Laguna
City Saver’s Bank
Human Resources Manager
12
CO_Q4_Reading and Writing Skills SHS
Module 9
Lesson
2
Writing Application Letters
You might be aspiring to be admitted in a
school or university of your choice or be hired in a
company or institution that you desire. This could
not be fulfilled unless you express your intent
through some forms of written communication
such as application letters.
What’s In
In the previous lesson, you were introduced to one of the many
professional correspondences such as the resume. In addition to it, having a
knowledge of the other forms of professional correspondence such as writing
business letters will give you better opportunities in the future which will be
beneficial to you as incoming college students or prospect job applicant.
What’s New
Answer the given questions to help you prepare a draft of your application
letter. Write your answers on a separate sheet of paper.
1.
Why am I writing a letter? Is it for college admission or for job
application?
2.
Who will receive my letter?
3.
Which format (Block, Modified, Semi-Block) will I use in writing my letter?
4.
What is my purpose for writing a letter?
5.
How does my background make me a great candidate to consider?
6.
How could I ensure that I would be considered/admitted?
7.
What contact information should I include?
What is It
College Admission Letter
is also known as the "letter of intent". It is a brief
discussion of your intention to be admitted in a specific course in college.
Employment Application Letter
is widely known as a "cover letter". It is
used to introduce yourself to a prospective employer. You write this to
13
CO_Q4_Reading and Writing Skills SHS
Module 9
demonstrate your interest in the company, sell your services and
qualifications in written form, and show that you are fit for a job position. It
is usually submitted with a resume.
Using any of the three letter formats
(Block, Modified Block, and Semi-Block)
depends
on your preference as an applicant, but the most common layout for business
letter is the
block format
which means that all parts of the letter are aligned
to the left. In a
modified block format
, the heading, date, complimentary
close, and signature are placed slightly to the right of the center of the paper.
The least used format is the
semi-block
which is similar with modified block
except that the paragraphs of the body are indented.
Below are the parts of an application letter:
Heading
-the sender’s
mailing address
Date
-the date when
the letter was
written
Inside Address
-receiver’s
name, job title,
and address
Salutation
-
usually begins
with “Dear” and
uses colon (:) at
the end
Body
-consists of the
opening, middle,
and closing
paragraphs
Complimentary
Close
-a polite way of
ending your letter;
ends with a
comma (,)
Signature
-the complete
name and
signature of the
sender
125 J. Luna St.
Rosa Villa Homes, Sala
Cabuyao City, Laguna,
4025
June 6,
2020
The Principal
Cabuyao Integrated National High
School Cabuyao City, Laguna
Dear Sir/Madam:
It is a great pleasure that I am writing with regards to the vacant
senior high school teaching position in your reputable school.
This is in response to DepEd Cabuyao’s open ranking
announcement which was posted on its Facebook page on June
5, 2020.
I completed my degree Bachelor in Secondary Education Major
in English at Polytechnic University of the Philippines Sta. Rosa
Campus. In addition, I also obtained a degree Master of Arts in
English Language Teaching at Polytechnic University of the
Philippines, Sta. Mesa, Manila. At present, I am teaching at
Pamantasan ng Cabuyao as a senior high school teacher and a
part-time college professor.
Thank you for your time and patience to consider my
application. If I can provide you with any additional
information, please contact me at
+639183456789 or email me at jamesronie.pa[email protected].
I look forward with eagerness to be a part of your institution
and contribute with the best of my abilities.
Truly yours,
James Ronie A. Padilla
JAMES RONIE A. PADILLA
14
CO_Q4_Reading and Writing Skills SHS
Module 9
What’s More
Given the information below, write a letter in block format.
What I Have Learned
Answer the questions below on a whole sheet of paper.
1.
What are the parts of an application letter?
2.
How do the various letter formats differ from each other?
3.
When can we say that an application letter is properly written?
2490 Zone 3 Gil Estate
Antipolo City, Rizal
February 24, 2019
Dear Mr. Cartaño:
Mr. Jose S. Cartaño
Human Resource Manager
The Bread and Butter Restaurant
197 Diego Silang St.,
Antipolo City, Rizal
(Signature)
BEA M. AGUILAR
Truly yours,
I would like to express my interest to apply in the Managerial Position posted at
Jobstreet.com last February 12, 2019. As mentioned in your advertisement, I
consider my skills and expertise as fit for the said position in your renowned
establishment.
Aside from being a graduate of Hotel and Restaurant Management at Colegio de
San Miguel, I also have ten-year industry experience in managing a local fast-food
chain. I am applying in your establishment because I believe that your company
would benefit with the innovative approach that I could give.
My skills and experiences are included in the resume enclosed on this letter. Thank
you for your time in processing my application. I look forward to hear from you soon.
If you have questions, you can contact me at +639150987654.
15
CO_Q4_Reading and Writing Skills SHS
Module 9
What I Can Do
A.
Identify the unique features and requirements in writing a college
admission letter
an
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o
y
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at
i
o
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aw
i
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.
1.
An employment application letter is sent together with a resume.
2.
A college admission letter shows your intent to be accepted in
a university.
3.
Use comma after salutation.
4.
The body should have an opening, middle, and closing paragraph.
5.
Mention all the job experience that you had even the irrelevant
ones.
6.
Always have 2 spaces in between each paragraph of the body.
7.
Both letters should be limited to one page only.
8.
Use block format for college admission and job application letter.
9.
Sign directly above your printed name.
10.
Always include in your letter where the job advertisement was
seen.
B.
Compose the following letters listed below. Write the letters on
separate sheets of paper. The rubric below may be used in this
output.
a.
college admission letter to a university or state college of your
choice
b.
employment letter expressing intent to apply for a managerial
position
5 points
3 points
1 point
The letter states all
appropriate information
and uses appropriate
format.
The letter states few
appropriate
information and uses
appropriate format.
The letter states
inappropriate
information and uses
inappropriate format.
Assessment
Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.
1.
Which of the following should you consider doing when writing a
college admission letter?
A.
Convey why you are interested in the course
B.
Highlight your work experience if you have
C.
Tell about your family’s challenges in life
16
CO_Q4_Reading and Writing Skills SHS
Module 9
D.
Reveal your financial capability to enroll
2.
This is a letter of introduction attached to a resume to introduce
yourself and explain your qualifications to potential employers.
A.
Reference Letter C. Curriculum Vitae
B.
Resume D. Cover Letter
3.
What type of letter discusses the intention of the sender in
attending a college program?
A.
Request Letter C. College Admission Letter
B.
Cover Letter D. Employment Application Letter
4.
What should be the proper arrangement of your letter after heading
and date?
A.
Body, Inside Address, Salutation, Complimentary Close, Signature
B.
Salutation, Inside Address, Body, Signature, Complimentary Close
C.
Inside Address, Salutation, Body, Complimentary Close, Signature
D.
Salutation, Inside Address, Body, Complimentary Close, Signature
5.
The date of a letter is always placed .
A.
under the heading C. under the salutation
B.
under the signature D. under the inside address
6.
Which information should you NOT include in your cover letter?
A.
Intent on the position you are applying for
B.
Company’s background and history
C.
Your educational background
D.
Your internship or work experience
7.
When you do not know the name of the person you are writing to,
it is BEST to begin your salutation with .
A.
Hi: C. Dear Sir/Madam:
B.
Dear Mr: D. Ladies and Gentlemen:
8.
When do you need to send a cover letter?
A.
Every time you send a resume for application
B.
When the employer requests for it
C.
After being hired by the employer
D.
Before signing your contract
9.
How many page/s should you normally allot for your application letter?
A.
One page C. Three pages
B.
Two pages D. Four or more pages
10.
In writing an application letter, the most applicable complimentary
close is .
A.
Truly yours, C. Lots of Love,
B.
Cordially yours, D. Best Regards,
11.
How should you write your middle paragraph?
A.
Indicate your education and qualifications
B.
State the position you are applying for
C.
Tell your request for action
D.
Express your gratitude to your reader
12.
Which feature or requirement in writing an application letter
should NOT be considered?
A.
Use any kind of paper as long as it is clean
B.
Use the appropriate business letter format
C.
Focus on matching your skills and qualifications to
your desired company or university
D.
Tell on your opening paragraph the purpose of your letter
17
CO_Q4_Reading and Writing Skills SHS
Module 9
13.
You are writing an application letter to the Human Resources
Manager of City Saver’s Bank Laguna. It is located at Lim Subd.
Poblacion Dos, Cabuyao City, Laguna. How would you write it
on the inside address?
A.
City Saver’s Bank C.Human Resources Manager
Lim Subd. Poblacion Dos, Lim Subd. Poblacion Dos,
Cabuyao, Laguna
Cabuyao, Laguna
B.
Human Resources Manager D. Lim Subd Poblacion Dos,
City Saver’s Bank Cabuyao, Laguna
Lim Subd. Poblacion Dos, City Saver’s Bank
Cabuyao, Laguna Human Resources Manager
14.
Which of the following should be seen in your closing paragraph?
A.
I am writing to express my intent to apply.
B.
I believe I am well-suited for the program.
C.
I look forward with eagerness to be part of your institution.
D.
I saw a vacant position in your advertisement posted on
Facebook.
15.
Which should NOT be seen in your opening paragraph?
A.
Your advertisement in Jobstreet posted on May 1, 2020
says that you are in need of a computer programmer.
B.
I would like to apply for the vacant position in your company.
C.
This is in response to your posted announcement on
Facebook on June 7, 2020.
D.
At present, I am working as a computer programmer at KYZ
Network.
Answer Key
18
CO_Q4_Reading and Writing Skills SHS
Module 9
What I Need to Know
This lesson lets the students understand the requirements of composing office
correspondence such as business letter, memorandum or memo and e-mail. This
helps them identify the unique features, processes, and requirements in composing
professional correspondence leading them in making a well-written sample of each
office correspondence types.
It is expected that at the end of this module, the learners must be able to produce
each type of office correspondence following the properties of well-written texts and
process approach to writing.
After going through this lesson, the learners are expected to:
1.
Identify different types of office correspondence; and
2.
learn how to write major forms of office correspondence.
What I Know
Choose the letter of the best answer. Write the chosen letter on a separate sheet
of paper.
1.
Office Correspondence is also known as .
A.
Letter Writing C. Business Communication
B.
Business Correspondence D. Writing in the Discipline
2.
This letter format is when all elements are aligned at the left margin
EXCEPT the date, complimentary close, and signature line and there is
no indention on each paragraph.
A.
Full Block B. Modified Block C. Semi-Block D. Simplified Block
3.
The heading, date, inside address, salutation, and complimentary close
are all parts of .
A.
Email Correspondence C. Letter
B.
Memorandum D. All of the above
4.
What are the 4 words used in the memorandum heading?
A.
TO, FROM, CC, SUBJECT C. TO, FROM, BCC, DATE
B.
TO, CC, SUBJECT, TIME D. TO, FROM, DATE, SUBJECT
5.
Use Bcc field for emails when .
A.
You want other people to receive the message, but you don’t want
other recipients to know they got it.
B.
You want people to know about the message but are not directly
involved.
C.
You are sending a message to more than one person.
D.
You require your receiver to take an action
19
CO_Q4_Reading and Writing Skills SHS
Module 9
6.
What do you call the written form used to exchange internal and
external communication to support all business processes?
A.
Office Correspondence C. E-mail
B.
Memorandum D. Inquiry Letter
7.
The communication or agreement between departments or branches of
the same company is known as .
A.
Application Letter C. Admission Letter
B.
Resume D. Memorandum
8.
When do we use the “Cc” field in an e-mail?
A.
When we are sending a direct message to someone
B.
When we want to send a copy of the email to people who are not
meant to be the direct recipients of the message
C.
When we want the recipients to be ‘blind’ to other recipients’ email
address
D.
The “Cc” field is usually out of usage
9.
Which of the following is NOT a common type of business letters?
A.
Resignation letter C. Congratulatory letter
B.
Letter of inquiry D. Application letter
10.
Which of the following is NOT a necessary part of a business letter?
A.
Name and Signature of the Sender C. Date the letter is sent
B.
Formal Salutation D. Warm and polite closing
11.
It is a type of special notation included with the memo.
A.
Enclosure B. Attachment C. Heading D. Body
12.
It is a type of special notation when a supporting document attached
with the memo.
A.
Enclosure B. Attachment C. Heading D. Body
13.
In e-mails, the recipient is written in the part of the header.
A.
DATE B. BCC C. TO D. FROM
14.
In e-mails, the sender is written in the part of the header.
A.
DATE B. BCC C. TO D. FROM
15.
There is no required format in writing e-mail correspondence, but it is
expected that the writer maintains a ________ tone
A.
Academic B. Journalistic C. Formal D. Technical
20
CO_Q4_Reading and Writing Skills SHS
Module 9
Lesson
3
Various Forms of
Office Correspondence
In this lesson, you are expected to familiarize yourself with various forms of
office correspondence, and exchange ideas and information by creating one.
What’s In
You have previously learned about the two types of applications letters: On one hand,
College Admission Letter is a one-page letter required for college and university
admission. On the other hand, Employment Application Letter is a one-page letter
attached to the resume when applying for jobs.
Meanwhile, in this lesson, we will focus on the process of writing various forms of
office correspondence.
What’s New
Read the following questions and write your answer on a separate sheet of paper:
1.
Why do people write letters? What are some specific events or purposes
when letter writing is important or expected?
2.
When would sending a letter be more appropriate or convenient than using
another means of communication?
3.
With the growing popularity of e-mail, will letter writing remain a vital part
of business and personal communications?
Source
: (
ReadWriteThink 2020)
21
CO_Q4_Reading and Writing Skills SHS
Module 9
What is It
Office Correspondence
, or
business correspondence
, is a written interchange
of internal (communication between company departments) and external
communication (communication between a company to another firm) to assist
the flow of business processes.
Business letter
is the traditional way of communicating information from one
company to another or used in external correspondence. The format can either
be full block, modified block, and semi-block. Various types of letters are
sales letter, order letter
complaint letter, inquiry letter, adjustment letter, acknowledgement letter,
follow-up letter, cover letter, letter of recommendation, and letter of resignation.
Here is an example where you can identify the different parts of a letter.
Heading
Date
Inside Address
Salutation
Body
Complimentary
Close
Signature
& Sender’s
Identification
Street Address
City, Province Zip Code
Date
The Registrar
College of Education
Polytechnic University of the Philippines
Sta. Mesa, Manila
Dear Sir/Madam:
I was a graduate of Bachelor of Secondary Education Major in English
at the Polytechnic University of the Philippines –Sta. Rosa Campus last
year. I would like to enroll in the master’s degree program in the PUP
Graduate Studies next year. May I be informed of the following:
1.
What are the requirements for admission in the Graduate
Program (Master of Arts in English Language Teaching)?
2.
When will be the entrance examination?
3.
How much is the tuition per unit?
4.
When is the deadline for the requirements?
It would be a pleasure for me to be able to continue my studies at the
university as it is reputed to be one of the best. Should I need to be
reached, you can contact me at 0999-876-5432.
Sincerely,
(Your signature)
Your typed name
22
CO_Q4_Reading and Writing Skills SHS
Module 9
Additionally,
Business memorandum
or memo is a written communication
strictly between the company’s offices to another or used in internal
correspondence. A memo has its title line and series number. Employees tend
to read the memorandum if the title line is related to their job description.
Memos are also used to implement internal guidelines or procedures that the
employees must follow.
Lastly,
Business e-mail
is an office correspondence that can either be internal
or external. There is no required format in writing e-mail correspondence, but it
is expected that the writer maintains a professional tone. Note that the header
of the letter is written on the blank fields including the ‘from’ and ‘to’ fields.
‘From’ contains e-mail from the sender while the field ‘to’ contains the email of
the recipient.
Heading
Body
Special
Notation
TO: Ina Castillo, EPS-in-Charge of Journalism
FROM: Kimberlyn Villaranda, Schools Division Superintendent
DATE: November 5, 2019
SUBJECT: Notice of Meeting
In line with Schools Division Office Participation to 2020 Regional
Schools Press Conference, there shall be a meeting of all participants on
the 7
th
of November 2019, 2PM at Rizal Hall, San Pablo City Central
School.
Matters concerning the contest, transportation and accommodation
shall be discussed. Attendance is highly expected.
Immediate dissemination of this memorandum is desired.
Attachments: Regional Memorandum: Regional Schools Press
Conference 2020 (RSPC 2020)
23
CO_Q4_Reading and Writing Skills SHS
Module 9
Here are some reminders in completing the parts of a memorandum:
Heading
– This segment follows this general format:
TO: (Identify the recipient/s)
FROM: (Your name)
DATE: (Complete and current date)
SUBJECT: (What the memo is
about)
Body
– Basically, the body of the memo has two parts: the purpose statement
and the explanation. It is usually presented in single-spaced
paragraphs with a line skipped between each paragraph.
Special Notations
– Notations at the bottom of the memo are used to indicate
specific things to the reader.
•
If you have an attachment on enclosure notation, type “Enclosure” or
“Attachment”.
An
Enclosure
is something included with the memo while an
Attachment
is a supporting document attached by a paper clip, staple,
etc.
•
If copies are being sent to others, add notation
cc (carbon copies or courtesy
copies)
line and list of names at the bottom of the memo.
Header
Salutation
Body
Complimentary
Close
Signature
SAMPLE E-mail
From:
John Dela Cruz <pr[email protected]om>
To:
teacher1@yahoo.com
Cc:
departmenthead1@yahoo.com;department[email protected];
department[email protected]
Bcc:
Subject:
Production of Awards
Certificate Dear Teachers,
Thank you for agreeing to produce our Outstanding Students
certificates. The information you need to prepare for the
certificates is attached. The first document lists the names and
awards of each recipient. The second document provides the text
for the wording of the description of the award.
As we discussed, you will send me a sample of the finished
product so the department heads can approve the paper quality
and design. I appreciate your taking on the job with such a short
notice and promise to get back to you with approval within the
day.
Yours truly,
John Dela Cruz
Principal
Parkway Integrated High School
princip[email protected]
24
CO_Q4_Reading and Writing Skills SHS
Module 9
What’s More
A.
Identify the parts of a letter and write them down on a separate sheet of
paper.
1.
Dear Ms. Devenadera:
2.
Very truly yours,
3. June 8, 2020
4.
Thank you for sending us your quote for the printing of the book,
Introduction to Research.
5.
Sheila Cruz
6.
MS. ANGELYN
DEVENADERA ARBW
Publishing Inc.
619 Quezon City, Metro Manila
B.
Arrange the following parts by numbering them (1-4). After which, put it in
the final memorandum format. Do this on a separate sheet.
FROM: Jerry Borlaza
The next Executive Meeting will be held on March 30. I would like
you to present your report from the systems committee evaluation
at the meeting. Department heads are also invited to attend. Please
bring a minimum of 20 copies of your report.
Subject: Executive Meeting Schedule
TO: Sebastian Hizon
DATE: March 15, 2016
C.
Name these parts of a business e-mail
Thanks for registering the online seminar. To start watching, you can
click here to access your schedule. You can also share this to your
channels. Thank you very much.
Felix Lee
Webinar Consultant, Webinar Asia
<felix0330@events.webinarasia.com>
From: Felix Lee
Subject: Confirmation: Online Seminar
Dear Maria,
Regards,
25
CO_Q4_Reading and Writing Skills SHS
Module 9
What I Have Learned
Complete the following statements:
1.
is also known as the ‘business correspondence.’
2.
is the traditional way of communicating information from
one company to another or used in external correspondence
3.
The format for business letters can either be , modified block
and semi- block.
4.
is a written communication strictly between the company’s
offices to another or used in internal correspondence.
5.
is an office correspondence that can either be internal or
external.
What I Can Do
A.
Arrange the following parts of a letter by numbering them (1-7). After which,
put it in the final form using semi-block format. Use a separate sheet for
writing.
( ) I want to thank you for the positive
things you have done. I look
forward to spending my
remaining high school years
here at Cabuyao HIS.
( ) 123 Bella Subdivision
Sala, Cabuyao,Laguna 4025
( ) Dear Ms. Herrero:
( ) Kathryn Lustre
( ) March 30, 2018
( ) Sincerely,
( ) Maribeth G. Herrero
Cabuyao Integrated National
High School
Limcaoco Subdivision
Poblacion Tres, Cabuyao City,
Laguna
26
CO_Q4_Reading and Writing Skills SHS
Module 9
B.
Write a memo informing your class that an upcoming holiday will be observed.
Make sure to follow the proper format for memo writing. The rubric below may
be used in this output.
5 points
3 points
1 point
The memo states all
appropriate
information and
uses appropriate
memo
format.
The memo states few
appropriate information
and uses appropriate
memo format.
The memo states
inappropriate information
and uses inappropriate
memo format.
C.
Choose your partner and exchange emails with each other using the
situations given below.
Introduce yourself to someone who has no idea who you are and request
something.
•
Ask for feedback on a new rule.
•
Ask for special permission to do something that usually isn’t allowed.
•
Politely decline all your partner’s invitations.
•
Try to fix a time to meet (for business or social purposes) as soon as
possible, using your real schedule to say when you aren’t available.
5 points
3 points
1 point
The e-mail states all
appropriate information
and uses appropriate
format.
The e-mail states few
appropriate information
and uses appropriate
format.
The e-mail states
inappropriate information
and uses inappropriate
format.
Additional Activities
1.
Write a business letter on a separate sheet focusing on acknowledging an
organization for helping your group project. The rubric below may be used
in this output.
5 points
3 points
1 point
The letter states all
appropriate information
and uses appropriate
format.
The letter states few
appropriate
information and uses
appropriate format.
The letter states
inappropriate
information and uses
inappropriate format.
2.
Suppose you are the school principal, and you need to inform your
teachers about the upcoming seminar-workshop about education
research. Write a memo about it. Note to attach the seminar-workshop
27
CO_Q4_Reading and Writing Skills SHS
Module 9
brochure. The rubric in the previous activity may still be used for this
writing task.
3.
Get back in touch with someone you haven’t contacted for a long time,
e.g., a former teacher or friend from primary school. Send him/her an e-
mail using its appropriate format. The rubric in the previous activity may
still be used for this writing task.
Assessment
Choose the letter of the best answer. Write the chosen letter on a separate
sheet of paper.
1.
What are the 4 words used in the memorandum heading?
A.
TO, FROM, CC, SUBJECT C. TO, FROM, BCC, DATE
B.
TO, CC, SUBJECT, TIME D. TO, FROM, DATE, SUBJECT
2.
Use Bcc field for emails when .
A.
You want other people to receive the message, but you don’t want
other recipients to know they got it.
B.
You want people to know about the message but are not directly
involved.
C.
You are sending a message to more than one person.
D.
You require your receiver to take an action
3.
Office Correspondence is also known as .
A.
Letter Writing C. Business Communication
B.
Business Correspondence D. Writing in the Discipline
4.
This letter format is when all elements are aligned at the left margin
EXCEPT the date, complimentary close, and signature line and there is
no indention on each paragraph.
A.
Full Block C. Semi-Block
B.
Modified Block D. Simplified Block
5.
The heading, date, inside address, salutation, and complimentary close
are all parts of .
A.
Email Correspondence C. Letter
B.
Memorandum D. All of the above
6.
When do we use the “Cc” field in an e-mail?
A.
When we are sending a direct message to someone
B.
When we want to send a copy of the email to people who are not
meant to be the direct recipients of the message
C.
When we want the recipients to be ‘blind’ to other recipients’ email
address
D.
The “Cc” field is usually out of usage
28
CO_Q4_Reading and Writing Skills SHS
Module 9
7.
Which of the following is NOT a common type of business letters?
A.
Resignation Letter C. Congratulatory letter
B.
Letter of inquiry D. Application letter
8.
What do you call the written form used to exchange internal and external
communication to support all business processes?
A.
Office Correspondence C. E-mail
B.
Memorandum D. Inquiry Letter
9.
The communication or agreement between departments or branches of
the same company is known as .
A.
Application Letter C. Admission Letter
B.
Resume D. Memorandum
10.
Which of the following is NOT a necessary part of a business letter?
A.
Name and Signature of the Sender C. Date the letter is sent
B.
Formal Salutation D. Warm and polite closing
11.
In e-mails, the recipient is written in the part of the header.
A. DATE C. TO
B.
BCC D. FROM
12.
In e-mails, the sender is written in the part of the header.
A. DATE C. TO
B.
BCC D. FROM
13.
There is no required format in writing e-mail correspondence, but it is
expected that the writer maintains a tone.
A. Academic C. Technical
B.
Journalistic D. Professional
14.
It is a type of special notation included with the memo.
A. Enclosure C. Heading
B.
Attachment D. Body
15.
It is a type of special notation when a supporting document attached with the
memo.
A.
Enclosure C. Heading
B.
Attachment D. Body
29
CO_Q4_Reading and Writing Skills SHS
Module 9
Answer Key
Assessment
1.D
2.A
3.B
4.B
5.C
6.B
7.C
8.A
9.D
10.
D
11.
C
12.
D
13.
D
14.
A
15.
B
What Can I Do:
Activity A
5
1
4
7
2
6
3
What’s More:
Activity C
1.Body
2.Signature
3.Header
4.Salutation
5.Complimentary
close
What’s More:
Activity B
1.2
2.5
3.4
4.1
5.3
What’s More:
Activity A
A.
Salutation
B.
Complimentary
close
C.
Date
D.
Body
E.
Signature
F.
Inside Address
What I Know
1.
B
2.
B
3.
C
4.
D
5.
A
6.
A
7.
D
8.
B
9.
C
10.
C
11.
A
12.
B
13.
C
14.
D
15.
C
16.
30
CO_Q4_Reading and Writing Skills SHS
Module 9
References
BOOKS
Dayagbil, Filomena T., Abao, Ethel L., Bacus, Remedios C.
,
Critical Reading and
Writing for The Senior High School
, Quezon City, Metro Manila: Lorimar
Publishing, Inc., 2016, 151-160.
Dagdag, Lourdes A.
et.al.,
Fundamentals of Research and Business Correspondence
,
Valenzuela City: Mutya Publishing House, 2006, 222-228.
INTERNET SOURCES
"Cover Letter/ Letter of Introduction Writing,” Laep.Org. accessed June 5,
2020, http://www.laep.org/wp-content/uploads/2015/06/Cover-Letter.-
Lesson-Plan.pdf.
"Day 2 - Intro to Memos", Word Processing with Office 07, last modified May 3,
2010, https://sites.google.com/site/wordprocessingwithoffice07/e-mail-
memo/day-2--- memo-1-memo-2.
"Sample Memo", Purdue University, accessed June 05, 2020,
https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writin
g/
memos/sample_memo.html
"The Correspondence Project: A Lesson of Letters", ReadWriteThink, accessed
June 05, 2020,http://www.readwritethink.org /classroom-resources/lesson-
plans/correspondence-project-lesson-letters- 1083.html?tab=4#tabs .
"Writing the Basic Business Letter," Purdue Online Writing Lab, accessed June
5, 2020,
https://owl.purdue.edu/owl/subject_specific_writing/professional_technical_writi
ng/
basic_ business_letters/index.html.
