©2019 EDUCAUSE Reproduction by permission only. This is the EDUCAUSE Student Study annual survey. Colleges and
universities use the EDUCAUSE Technology Research in the Academic Community (ETRAC) to inform their IT strategic
planning and management. Learn more on the ETRAC website.
2020 EDUCAUSE Student
Technology Survey
Welcome to the 2020 EDUCAUSE Student Technology Survey!
Study Description
This survey asks questions about your experiences with and attitudes toward technology as a college
student. It will help us understand your academic experiences with technology. Your responses will help
staff at your school and other schools understand how to use technology more effectively to benefit
students. There are no right or wrong answers. We would just like you to answer as honestly as you can.
Participation in the survey is completely voluntary. You can choose to exit the survey at any point. Your
responses are anonymous. Required questions are indicated with an asterisk (*).
This survey is expected to take about 20 minutes to complete. The survey can be completed on your
mobile device, but you may have the best survey response experience using a desktop or laptop
computer. Please use the survey’s navigation buttons below to go back or forward within the survey.
Using your device or browser’s navigation buttons may result in lost answers.
Conditions and Stipulations
1. This online survey is being conducted for research purposes. The data resulting from this
anonymous survey will be made available to researchers at EDUCAUSE and your academic
institution. You cannot be identified by your non-written survey responses. Data will be available
as individual responses and in aggregate formats. It will be available to the general public in the
form of public presentations, reports, journal or newspaper articles, and/or in books.
2. Your responses to this survey are collected anonymously. IP addresses and other personally
identifiable data are not collected. Due to this method of data collection researchers are unable to
remove your survey response should you wish to withdraw it.
3. You cannot be identified by your non-written survey responses. There are several open-ended
questions in this survey. It is best not to include personally identifiable information in these
responses. Any personally identifying, non-anonymous responses you provide will be
removed from the data set before the researchers analyze results. The researchers will not be
able to identify you.
4. The online survey involves questions about your IT experiences and expectations in higher
education. Beyond demographics, all questions will only address IT-related issues.
5. This survey is expected to take about 20 minutes to complete. Taking the research survey is
voluntary. If you do not wish to participate, there will be no penalty or loss of benefits. If you do
not participate, it will not affect your college/university status in any way. If you choose, you may
stop your participation at any time. If you choose to participate, you may skip any question you do
not wish to answer, with the exception of a few required screening questions at the beginning of
the survey.
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6. If you have any questions about the research survey and your rights as a participant, you can
contact the research team through benchmarking@educause.edu. You will not directly benefit
from taking the survey. Your responses will provide data to inform higher education institutions on
how to best improve IT experiences for students and faculty at colleges and universities. You may
choose to enter a drawing for one of a set of Amazon gift cards (one $100 card and 38 $50 cards)
provided by EDUCAUSE for the national pool of survey participants.
7. EDUCAUSE owns and maintains the data collected for the project. De-identified individual
response data are stored on EDUCAUSE computers and/or in cloud-based storage systems. The
data are stored indefinitely for use in analysis and benchmarking. Data are password-protected
and accessible only by authorized individuals.
8. For the purposes of reducing duplicate responses, this survey uses cookie-based duplicate
protection. To learn more about how these cookies are stored and used, please review Survey
Gizmo’s privacy policy.
9. By selecting “I agree” below, you are agreeing to participate in the research study, according to
your rights as a voluntary research participant, as outlined above, and you provide consent to
EDUCAUSE to use your survey responses as outlined above. (If you are viewing this on a mobile
device, this option will appear on the next page. Please use the arrow to advance.)
You must be an adult (at least 18 years old, in most jurisdictions) and a full-time or part-time
undergraduate student to participate in this survey. Indicate your agreement with the informed
consent statement below.*
I agree.
I do not agree.
If you choose this option, you will exit the survey.
About You
What is your age?*
Which of the following best describes your class standing during the current academic year?*
Freshman or first-year student
Sophomore or second-year student
Junior or third-year student
Senior or fourth-year student
Fifth-year student or beyond
Other type of undergraduate student
Not an undergraduate student (Please note, only undergraduate students are eligible to take this
survey.)
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Section 1: Campus Technology
In this section, we ask about your experience with technology at your institution and your use of
campus Wi-Fi.
1.1 How would you describe your overall technology experience at your institution?
Poor
Fair
Neutral
Good
Excellent
Don’t know
1.2 On a typical day, how many internet-capable devices (e.g., desktops, laptops, tablets,
smartphones, wearables, gaming devices, streaming media devices, smart TVs) do you connect to
campus Wi-Fi?
None
One
Two
Three
Four
Five
Six or more
1.3 Which of the following devices do you connect to campus Wi-Fi?
Select all that apply.
Desktop
Laptop
Hybrid or 2-in-1 device (e.g., HP EliteBook, Lenovo Yoga, Microsoft Surface)
Tablet
Smartphone
Smartwatch (e.g., Apple Watch, Fitbit Ionic, LG Watch, Moto 360, Samsung Gear)
Printer
Gaming device (e.g., PlayStation, Xbox)
Streaming media device (e.g., Amazon Fire TV Stick, Apple TV, Google Chromecast, Roku)
Smart TV
Voice-controlled speaker/assistant (e.g., Amazon Echo, Google Home)
Other:
Section 2: Student Learning
In this section, we ask about your preferred learning environments and your opinions of your instructors’
use of technology.
2.1 In what type of learning environment do you prefer to learn?
One that is completely face-to-face
One that is mostly but not completely face-to-face
About half online and half face-to-face
One that is mostly but not completely online
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One that is completely online
No preference
2.2 What are the most important environmental features for you to have when you are studying?
Select up to three.
Quiet places
Physical access to reference materials
Rooms or spaces for collaboration (e.g., rooms with movable furniture, software to work collaboratively,
projection and/or whiteboards)
Whiteboards
Access to snacks and coffee/soda
Room to spread out (e.g., laptop, books, papers)
A secure place where you can leave your belongings for a short time
Other:
2.3 What are the most important technological features for you to have when you are studying?
Select up to three.
Access to specialized software
Access to Wi-Fi
No access to Wi-Fi
Mobile phone reception
Access to power outlets
Access to printers
Access to any computer
Other:
2.4 Thinking about your college/university experiences within the past 12 months, rate your level
of agreement with the following statements: My instructors typically...
Strongly
disagree Disagree Neutral Agree
Strongly
agree
…use technology during class to enhance learning
with additional materials (e.g., by providing audio or
video examples/demonstrations/simulations of
learning concepts)
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…encourage me to use my own technology devices
during class to deepen learning (e.g., by searching
online for related concepts, examples, or
demonstrations)
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2.5 What is ONE thing you would like your instructors to do with technology to enhance your
academic success?
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Section 3: Student Success and Advising
In this section, we ask about your goals for academic success and about the tools and supports your
institution provides for your success.
3.1 Which of the following measures of success best describes what you want from your
undergraduate experience?
Completing a degree
Achieving a high GPA
Securing a job
Securing a high starting salary
Gaining independence
Gaining general knowledge
Other:
3.2 Based on your own experiences at your institution, rate your level of agreement with the
following statements:
Strongly
disagree Disagree Neutral Agree
Strongly
agree
Don't
know N/A
My institution promotes a clear
vision of the ideal student
experience and student success.
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My institution provides support that
is sensitive to the needs of
students from diverse cultures and
backgrounds.
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My institution readily provides
comprehensive and high-quality
advising and student success
support.
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My institution provides students
from diverse cultures and
backgrounds advising services that
meet their needs.
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My institution uses advising
technologies to help me select
courses, plan my degree, seek
coaching, track my progress,
receive early alerts, and/or plan for
my career.
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My institution provides student
support that is culturally responsive
and appropriate to the student
population.
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My institution gives me access to
advisors who will help me develop
an education plan linked to my
career or further educational plans.
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3.3 To the best of your knowledge, which of the following online student success tools are
provided by your institution? Select all that apply.
Guidance about courses you might consider taking in the future (e.g., “other courses you might like” or
“we recommend” suggestions)
Early alerts or digital nudges to assist with timely completion of academic and nonacademic tasks
Tools that suggest how to improve performance in a course
Tools that suggest new or different academic resources (e.g., tutoring, skills-building opportunities)
Tools that provide virtual tutoring through a bot or artificial intelligence
Self-service referral systems to social or community resources (e.g., volunteer opportunities, food
pantry, community events, mental health services)
None of the above
3.4 What additional tools or technologies do you rely on for your academic success that are not
provided by your institution?
An early alert or a digital nudge is a formal and proactive intervention that allows faculty and other
institutional personnel to identify and reach out to students to complete important tasks related to making
academic progress.
3.5 In the past 12 months, have you received an early alert or nudge from someone at your
institution regarding your academic performance?
Yes
No
Don’t know
Not applicable
3.6a What type of alert(s) or nudge(s) did you receive? Select all that apply.
Missed classes, labs, workshops, or tutorials
Low scores on assessments, quizzes, or exams
Low scores on course assignments
Missing work
Lack of participation
In-class behavioral problems or issues
Not logging into the learning management system (LMS) (e.g., Canvas, Moodle, Blackboard)
Not reading class announcements
Deficient number of discussion board postings
Deficient quality of discussion board postings
Discussion posts not read
Lecture content or course resources not viewed
Other: _________________________________________________
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3.6b What action did you take in response to the early alert(s) or nudge(s) or nudge(s) you
received? Select all that apply.
Took action on the suggested task
Talked to the instructor to work out a plan to improve my performance
Met with a tutor
Met with my advisor
Received a written plan from the instructor and/or department
Improved my time- and work-management skills
Talked to a counselor or student support professional about how to work through the issue(s)
Attended a workshop or seminar
Met with other students to form a study group
Followed up on a phone call or text from my instructor
Participated in a class discussion forum to get information on how to improve
Worked and/or studied harder
Nothing—getting the alert helped me adjust my expectations to meet my performance
Other:
3.6c How useful was the early alert(s) or nudge(s) in helping you improve your academic
performance?
Not at all useful
Not very useful
Moderately useful
Very useful
Extremely useful
Don’t know
3.6d Please share more about why you rated the early alert(s) or nudge(s) to be not very or not at
all useful.
3.7 What is ONE thing you would like your institution to do with technology to enhance your
academic success?
Section 4: Student Safety and Wellbeing
In this section, we ask about topics related to your safety and wellbeing as a student. We’d like to know
your opinions on your institution’s use of personal data, your experiences with your institution’s use of
emergency notifications, and your experiences with online harassment.
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4.1 Which of the following types of personal data are you comfortable with your institution using
to help students achieve their educational goals? Select all that apply.
Personal demographic information (e.g., age, race/ethnicity, marital status, number of dependents)
Academic record to be used for institutional research and analytics
Family income for Pell Grant eligibility (i.e., how much you or your parents earn in a year)
Internet browsing history on institutionally owned technology (e.g., library computers)
Data from key-card swipes and other access points for buildings on campus
Data from institutionally provided virtual assistants in student housing/dorms (e.g., Alexa, Google
Home)
Data about items purchased on campus (e.g., at the bookstore)
Data from the learning management system (LMS) (e.g., Moodle, Canvas, Blackboard)
Data on use of campus services (e.g., writing center, tutoring center)
Location-based data (e.g., Bluetooth, Wi-Fi tracking, mobile apps)
Social media data from personal accounts (e.g., Facebook, Twitter, Instagram, TikTok)
Fitness-tracking or health-related data (e.g., Fitbit, Apple Watch, Garmin)
None of the above
4.2 How comfortable would you be with your institution doing the following:
Very
Uncomfortable Uncomfortable Neutral Comfortable
Very
Comfortable
Using your personal data to help
you achieve your educational
goals
( ) ( ) ( ) ( ) ( )
Using your personal data to help
others achieve their educational
goals
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Using others’ personal data to
help you achieve your educational
goals
( ) ( ) ( ) ( ) ( )
Using others’ personal data to
help others achieve their
educational goals
( ) ( ) ( ) ( ) ( )
4.3 Please tell us how much you agree or disagree with the following statements about your
institution’s collection, protection, and use of personal data:
Strongly
disagree Disagree Neutral Agree
Strongly
agree Don't know
I have confidence in my institution's
ability to safeguard my personal data.
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I understand how my institution uses
my personal data.
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I benefit from my institution's
collection and use of my personal
data.
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I trust my institution to use my
personal data ethically and
responsibly.
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4.4 Please share more about why you do not have confidence in your institution's ability to
safeguard your personal data.
4.5 Please share more about why you do not trust your institution to use your personal data
ethically and responsibly.
4.6 In the past 12 months, not including test notifications, did you receive any emergency
notifications from your institution?
Yes
No
Don't know
4.7a How did you receive the emergency notification(s) from your institution? Select all that apply.
E-mail
Phone call/voicemail
Pop-up message on phones
Mobile app
Social media (e.g., Twitter, Facebook)
Telephone calling trees
Text messaging
College/university home page
Special "emergency" web page
Campus cable television system
Video displays in public spaces
Public address system
Other:
4.7b The emergency notification(s) I received from my institution helped me make informed
decisions.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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4.8 How would you prefer to receive emergency notifications from your institution? Select all that
apply.
E-mail
Phone call/voicemail
Pop-up message on phones
Mobile app
Social media (e.g., Twitter, Facebook)
Telephone calling trees
Text messaging
College/university home page
Special "emergency" web page
Campus cable television system
Video displays in public spaces
Public address system
Other:
None (prefer no emergency notifications)
4.9 Have you experienced any of the following forms of online harassment in the past 12 months?
Select all that apply.
Cyber-mob attacks
Cyberstalking
Denial of service (DoS) attacks
Doxing (e.g., publishing personal information with the intent to intimidate, harass, or threaten)
Hacking
Hateful speech
Online threats
Message bombing (e.g., flooding of texting, chat, or email accounts with spam to deny access)
Nonconsensual, intimate images and videos (e.g., revenge porn, sextortion)
Online impersonation (or impersonation trolling)
Online sexual harassment
Trolling
Swatting (e.g., hoax calls of threatening event to law enforcement with the intent of potentially harming
victim)
Other:
None of these
Prefer not to answer
4.10 In what type of environment, application, or platform did you experience online harassment?
Select all that apply.
One(s) provided/sponsored by your college or university
One(s) recommended by your instructor for coursework
One(s) voluntarily used for coursework
One(s) used for personal, non-coursework purposes
Other:
Prefer not to answer
4.11 What actions did you take to address the online harassment? Select all that apply.
Changed online behavior to avoid interactions with harasser
Modified accounts to avoid harasser
Discontinued use of environment, application, or platform where harassment occurred
Ignored, but did not mute or block, harasser
Confronted harasser directly
Muted or blocked harasser
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Informed friend(s)/family member(s)
Reported to instructor/advisor
Reported to residence life/student life organization(s)
Reported to the administration
Reported to the campus police
Reported to the local police
Other:
Took no action
Prefer not to answer
4.12 How satisfied were you with the outcome of your actions to address the online harassment?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
4.13 Please share why you were satisfied, neutral, or dissatisfied with the outcome of your actions
to address the online harassment.
Section 5: Accessibility and Accommodations
In this section, we ask about your institution’s support of accessible content, accessible technologies,
and/or technology accommodations needed for your coursework.
5.1 Have you been diagnosed with a disability or impairment?
Yes
No
Decline to answer
5.2 With which of the following disabilities or impairments have you been diagnosed? Select all
that apply.
A learning disability (e.g., ADHD, dyslexia)
A mental health disorder
A mobility impairment
A sensory impairment (vision or hearing)
Another disability or impairment, please specify:
Decline to answer
5.3a Have you registered with your institution’s disability services office?
Yes, I have registered and been approved for an accommodation(s).
Yes, I have registered, but my approval is pending.
Yes, I have registered, but my accommodation(s) was not approved.
No, I have not registered.
No, I am not aware that my institution has a disability services office.
Prefer not to answer
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5.3b Please share details about why you have not registered with your institution’s disability
services office.
5.4a Does your disability require accessible content, accessible technologies, and/or technology
accommodations for your coursework?
Yes
No
Prefer not to answer
5.4b How would you rate the following in terms of your institution’s approach to providing you
with the accessible content, accessible technologies, and/or technology accommodations needed
for your coursework?
Poor Fair Neutral Good Excellent
Don't
know N/A
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Quality of accommodation provided by
my institution
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Instructor awareness of my tech
accommodation
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Instructor support of my
accommodation
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Instructor’s protection of confidentiality
in addressing my accommodation
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Comfort level with how my
accommodation was implemented in my
classes/courses
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5.4c Please describe why you rated your experience with using accessible
technologies/technology accommodations as poor or fair.
Section 6: Courseware
In this section, we ask about your experiences with "courseware" in your courses. We define
“courseware” as the following:
Courseware is a digital platform that enables you to access and engage with content for a specific
course. Common features include (1) graded/ungraded quizzes, practice exercises, (2)
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highlighting and note-taking functionality, and (3) message boards and forums. Courseware can
be a replacement for your textbook and other printed course materials. Courseware is not your
LMS (e.g., Canvas, Blackboard, Sakai, Moodle, Schoology) or YouTube.
6.1 Have you ever used courseware?
Yes
No
Don't know
6.2 In how many courses have you used courseware?
One course
Two to four courses
More than four courses
Not sure
6.3 In the most recent course where courseware was used, please describe how. Select all that
apply.
As a textbook replacement
As a tool for graded homework
As a tool for nongraded practice assignments
As additional reference material
6.4 In the most recent course where courseware was used, how did you purchase access?
With the purchase of a new print textbook
With the purchase of a new digital textbook
As a separate license
Other:
6.5 In the most recent course where courseware was used, how soon did you access the
courseware after the start of the course?
On the first day
During the first week
Before midterm exam
Before final exam
Not at all
6.6 Describe how important the following features are for you:
Not at all
important
Not very
important
Moderately
important
Very
important
Extremely
important
Don’t
know
Ability to print reading ( ) ( ) ( ) ( ) ( ) ( )
Access to work offline ( ) ( ) ( ) ( ) ( ) ( )
Mobile access to work ( ) ( ) ( ) ( ) ( ) ( )
Access to lecture recordings ( ) ( ) ( ) ( ) ( ) ( )
Ability to highlight and take
notes
( ) ( ) ( ) ( ) ( ) ( )
Real-time feedback through
quizzes and/or practice
modules
( ) ( ) ( ) ( ) ( ) ( )
Peer communication options ( ) ( ) ( ) ( ) ( ) ( )
Professor communication
options
( ) ( ) ( ) ( ) ( ) ( )
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6.7 Please describe any other courseware features that are helpful to you.
6.8 Please tell us how much you agree or disagree with the following statements about the use of
courseware in your classes:
Strongly
disagree Disagree Neutral Agree
Strongly
agree
Don't
know
Courseware adapted to my unique needs. ( ) ( ) ( ) ( ) ( ) ( )
Using courseware improved my learning. ( ) ( ) ( ) ( ) ( ) ( )
Using courseware made me feel more
engaged in large (100+ student) classes.
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Using courseware saved me money. ( ) ( ) ( ) ( ) ( ) ( )
Share Open-Ended Responses
7.0 May we share the open-ended, written responses you provided throughout this survey with
your institution?
If you have included information in your written responses that could identify you, we suggest
choosing “No.”
No
Yes
Section 7: Demographic Questions
7.1 Are you taking courses at more than one college/university?
No
Yes
7.2 Are you currently considered a full-time or part-time student at the institution that asked you
to complete this survey? (Part time is typically fewer than 12 credit hours per quarter/semester or
their equivalent.)
Part time
Full time
7.3 Are you currently seeking a degree, diploma, or certification from the college/university that
asked you to participate in this survey?
No
Yes
Don’t know
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7.4 I am currently enrolled to earn
Select all that apply.
One or more digital badges that certify my skills
A vocational/occupational certificate
A college diploma
An associate’s degree or equivalent
An advanced diploma
A bachelor’s degree or equivalent
An honor’s degree
Other, please specify:
7.5 In what area is your major?
Select the one that is the closest match to your primary major.
Agriculture and natural resources
Biological/life sciences
Business, management, marketing
Communications/journalism
Computer and information sciences
Education, including physical education
Engineering and architecture
Fine and performing arts
Health sciences, including professional programs
Humanities
Liberal arts/general studies
Manufacturing, construction, repair, or transportation
Physical sciences, including mathematical sciences
Public administration, legal, social, and protective services
Social sciences
Other major not described above
Undecided
7.6 In the past 12 months, have you taken any course (or participated in a competency-based
program) that was completely online?
None of my courses have been completely online.
Some but not all of my courses have been completely online.
All of my courses have been completely online.
7.7 What is your housing situation?
I live on campus.
I live off campus in housing sponsored or owned by my college/university.
I live off campus in housing not sponsored or owned by my college/university.
My housing situation is unstable.
Prefer not to answer
7.8 Are you the first person in your immediate family to attend college?
Immediate family refers to the family in which you grew up.
No
Yes
Prefer not to answer
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7.9 Are you eligible for Pell Grants? (Pell Grants provide grant assistance to eligible
undergraduate postsecondary students with demonstrated financial need to help meet education
expenses.)
No
Yes
Don’t know
Prefer not to answer
7.10 Are you a dependent, or do you have any dependents?
Dependent
Independent, no dependents
Independent, with dependents
Prefer not to answer
7.11 Are you married or in a domestic partnership?
No
Yes
Prefer not to answer
7.12 Did you hold a job while taking classes during the past 12 months?
Select all that apply.
No
Yes, salaried employment
Yes, hourly employment (not work study or assistantship)
Yes, hourly employment (work study or assistantship)
Yes, other
Prefer not to answer
7.13 How many hours a week on average did you work while taking classes during the past 12
months?
Fewer than 10
At least 10 but fewer than 20
At least 20 but fewer than 30
At least 30 but fewer than 40
40 or more
Prefer not to answer
7.14 Which of the following best describes your military status?
Never served in the military
Served on active duty only for training in the Reserves or National Guard
Currently serving on active duty
Previously served on active duty but not currently serving
Prefer not to answer
7.15 Which of the following best describes your technology use in high school?
One-to-one device usage (i.e., every student had a school-issued computing device)
Bring your own device (BYOD)
A set of classroom devices that students shared
Devices available in a centralized laboratory/space
None of the above
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7.16 How do you identify?
Male
Female
Nonbinary
Prefer to self-describe:
Prefer not to answer
7.17 What is your ethnic background?
Select all that apply.
American Indian/Native American/Alaskan native
Asian/Pacific Islander
Black/African American
Hispanic/Latino
White
Other
Prefer not to answer
7.18 Do you speak a language other than English at home?
Yes
No
Prefer not to answer
Please tap the “Submit” button below to submit your survey.
Incentive
If you would like to be entered into a drawing for a $50 or $100 Amazon.com gift certificate, please
provide your email address here.
The drawing will be held by April 30, 2020. E-mail addresses will be dissociated from the rest of the
survey data after the survey window closes, keeping your responses anonymous. Your email address will
only be used for the purpose of this drawing and will be permanently deleted from our database no later
than May 31, 2020.
Thank You!
Thank you for responding to the 2020 ECAR student technology survey!