“WRITE-UP” JOB AID

SPECIFIC SENSE IDENTIFICATION

AND LOCATION ON VEHICLE

OF CUSTOMER SYMPTOM(S)

SEE

FEEL

YES YES

HEAR

SMELL

YES YES

AB CDEF

ENGINE

FRONT

MID

REAR

CARGO

INSTRUCTIONS: Check below sense affected and location of

concern on the generic vehicle illustration (darken the vehicle

area). Plus circle appropriate responses to the right.

NOTE: Shaded backgrounds indicate caution areas. Selection

of two or more caution areas “flag” difficult repairs. In

general, shaded areas are the more difficult to verify and

repair, and require all applicable columns to be completed.

REPAIR ORDER #

REPAIR REQUEST #

“WRITE-UP” JOB AID

A SENSE OF CUSTOMER SATISFACTION

VEHICLE

SYMPTOM AREA

DEALER VERIFICATION WHAT THE CUSTOMER SAID / REPAIR REQUEST(S)

OASIS SYMPTOM CODE(S) VIN NUMBER

VEHICLE

OPERATING MODE

VEHICLE

SPEED

(km/h)

VEHICLE

CONDITIONS

WHEN

VEHICLE IS?

AMBIENT

CONDITION

HOW

OFTEN?

YES NO

SHOP FOREMAN

SERVICE ADVISOR

TECHNICIAN

VERIFIED WITH CUSTOMER

SERVICE MANAGER/QC MANAGER

ENGINE

TEMP

Front of Vehicle Always Start Up Accessories On 0 Turning Left (–_______

to –21

Engine Compartment Daily A.M. P.M. Idle (define below) 1-15 Turning Right

Below Freezing (–20°to –5°C)

Dash Conditional Gear Selection Windows Open 16-29 Over Bumps

Below Freezing

(–5°

–0

°C)

Steering Wheel Weekly Accel Light 4 x 4 30-49 Up Hills Temp–1

to 10

Accelerator Pedal Monthly Accel Moderate Hauling 50-64 Down Hills Temp–11

to 20

Brake Pedal Intermittent Accel Heavy Towing 65-79 Upshifting Temp–21

to 30

°C

Clutch Pedal Unknown Steady Speed Snow Plowing 80-94 Downshifting Temp–31

°C

Shift Lever/Knob Deceleration

Other (define below)

95-109 Parked Sunny

Seat Coast Down 110+ In Traffic Dry

Rear of Vehicle Braking Soft Windy

Top of Vehicle Braking Normal Wet/Humid

Floor Pan Braking Hard Smooth Paved Cold Rain

Under Vehicle Neutral Rough Paved Normal Snow

Other (define below) Reverse Bumpy Hot Ice

Other (define below) Wet Other (define below)

ROAD

SURFACE

boom - Low, resonant

sound, like a drum roll or

distant thunder

buzz - Low-pitched sound,

something like a bee: usually

associated with vibrations

chatter - Rapidly repeating

metallic sound, like teeth

chattering

chirp - High-pitched,

melodious sound that

repeats rapidly, like a bird

chuckle - Rapid noise, like

a stick against spokes of a

spinning bicycle wheel

clang - Heavy sound of

metal-to-metal, like a gong

click - Light sound, like a

ballpoint pen being clicked

grind - Abrasive sound,

like a grinding wheel or

sandpaper rubbing against

wood

groan - Continuous,

low-pitched sound, like

a person groaning

growl - Low, guttural

sound, like an angry dog

hiss - Continuous sound, like

air escaping from a balloon

hum - Continuous sound at

varying pitches, like a wire

humming in the wind

knock - Heavy, loud,

repeating sound, like

a knock on a door

ping - Similar to knock,

but at a higher pitch

rattle - A sound suggesting

looseness, such as marbles

rolling around in a can

roar - Deep, prolonged

sound, like a lion’s roar

rumble - Low, heavy,

continuous sound, like

thunder or wagons

squeak - High-pitched

sound, like rubbing a

clean window

squeal - Continuous,

high-pitched sound, like

a tire on pavement

tap - Light, hammering

sound, like tapping a

pencil on a table

whir - High-pitched,

buzzing sound, like an

electric drill or motor

whistle - Sharp, shrill

sound, like a tin whistle

Descriptions of Noises: