Host Reference Guide
Table of Contents
Introduction
System Requirements
Definitions
Audio Conferencing
How to Invite
Online Invitation
Email
Google Calendar
Outlook
How to Host
Phone Keypad Commands
Recording Instructions
Playback Instructions
Online Meetings
How to Host
How to Screen Share
How to Video Conference
How to Chat
How to Record
Meeting Wall
Wall Customization
Host Information
Logo
Wall Preferences
Wall Features
Meeting Resources
Invite
Chat
Radio
History & Recordings
Web Controls
Audio Controls
Broadcaster
Account Management
Account Information
Premium Features
Toll-free Audio
Custom Hold Music
Custom Greeting
One Number
Technical Support
Introduction
FreeConferenceCall.com is an intuitive and agile collaboration tool packed with features to
allow hosts to conduct audio conference calls and online meetings. All accounts include HD
audio, screen sharing and video conferencing for up to 1,000 participants at no cost.
During a conference, use phone keypad commands or web controls to record, lock, mute
and more. Each account has a customizable Meeting Wall to showcase important
information and resources for a meeting.
At the end of a meeting, access History & Recordings from your online account for playback,
download, sharing and comprehensive reporting. If you have any questions or need
technical assistance, go to www.freeconferencecall.com/support to live chat with 24/7
System Requirements
FreeConferenceCall.com audio conferencing can be accessed at any time by calling from a
landline, mobile phone, VoIP call (through the internet using a computer, tablet or mobile
device) or a third-party VoIP call. In order to access the FreeConferenceCall.com website
and use online meetings with screen sharing and video conferencing, the following system
requirements must be met:
Browsers:
● Chrome™ 29 or newer (for Web Viewer)
● Firefox® 22 or newer
● Safari® 6.0 or newer (Mac only)
● Internet Explorer® 10 or newer (Windows only) (Javascript)
Operating Systems:
● Windows 7 and up
● Mac OS X 10.7 and up
● Ubuntu 14.04 and up
Note for Linux:
○ Preferred Windows Manager environment: Compiz
○ Desktop Environment: Unity, Gnome
● Bandwidth 100Kb/s (HD Audio), 400Kb/s (screen sharing), 500 Kb/s (video)
● Video camera supported by OS, integrated or external
Definitions
In order to use the FreeConferenceCall.com reference guide effectively, the following list of
terminology has been provided:
● Dial-in number - A phone number that is dialed to join a meeting.
● Access code - A number code used to join a conference call after dialing the dial-in
number.
● Host - The most privileged role in a meeting. Hosts have additional commands
available to record, mute/unmute participants, secure the conference and much
more.
● Host PIN - A numeric PIN that allows a user to be authorized as a host and receive
additional privileges.
● Conference - An audio meeting hosted on a bridge and consisting of PSTN and/or
VoIP participants.
● Online meeting - An audio meeting (conference) that includes screen sharing and/or
video conferencing.
● Online meeting ID - A unique meeting identifier that is used by host and participants
to join online meetings with screen sharing and video conferencing.
● Participant - A person in the conference who can actively participate in a meeting by
both talking and listening.
● Playback number - A phone number that is dialed to listen to a recorded
conference. The host must provide participants with the playback number which is
different from the conference dial-in number.
● PSTN - Public Switched Telephone Network, the traditional phone system.
● VoIP - Voice over Internet Protocol, a term that refers to calling through the internet.
Audio Conferencing
A conference call is the easiest way to connect with a group.
How to Invite
There are a few ways to invite participants to a meeting.
Online Invitation or Email
To send an online invitation or email:
1. Log in to your FreeConferenceCall.com account.
2. Click Invite below your meeting credentials.
3. Click Copy to Clipboard or Invite by Email to distribute the meeting information on
your own. Or, expand your view to complete the meeting details, add participant
email addresses and click Invite.
Google Calendar
To invite using Google Calendar:
1. Get the FreeConferenceCall.com Google CalendarTM extension and follow the
instructions. In Google Calendar, create an event or edit an existing appointment.
2. The FreeConferenceCall.com extension will be displayed under EVENT DETAILS. If
you are not logged in, click Log In to sign in to your FreeConferenceCall.com
account. You’ll need to allow access to your FreeConferenceCall.com profile (first
time only) by clicking Approve.
3. On the event, select Add to automatically populate the location and description fields
with your meeting credentials.
4. Invite participants by adding their email addresses in the Add guest field. Click Save
when finished and Send to distribute the invitation.
Outlook
To invite using Outlook:
1. Download the Outlook® plug-in and follow the instructions.
2. Create a new appointment for the date and time of your meeting.
3. Click Add FreeConferenceCall to automatically insert your meeting information into
the description.
4. Invite participants.
5. Click Send.
How to Host
To host an audio conference call:
1. Dial the dial-in number.
2. When prompted, enter the access code, followed by pound or hash (#).
3. Press star (*) to enter the host PIN, followed by pound or hash (#).
Phone Keypad Commands
Host Keypad Commands
Control all aspects of the conference from the telephone with the following commands:
Command
Description
Details
*1
Manage Q&A
Enter the following commands after *1:
● 1 - Start Q&A session.
● 2 - Move to the next questioner.
● 3 - End Q&A session.
● 4 - Mute or unmute current questioner.
● 5 - Clear Q&A queue.
● 6 - Self mute.
● * - Return to the conference.
*2
Caller Count
Hear a count of how many callers joined the
conference.
*3
Breakout Rooms
Leave the main conference to join a sub-conference:
● Press *3 followed by the number of the
sub-conference, from 1 to 9.
● Press *3* to return to the main conference
room at any time.
*4
Instructions
Hear the list of available keypad commands.
*5
Mute
Control whether or not participants are heard in the
conference.
● Press *5 to hear the menu options for muting
participants.
● Press *51 to mute conference participants.
Participants can unmute themselves by
pressing *6.
● Press *52 to mute conference participants in
lecture mode. Participants will not be able to
unmute themselves.
● Press *53 to unmute conference participants.
Please Note: By default, all lines are unmuted,
allowing all participants to talk.
*6
Self Mute
Mute your individual line. Press *6 again to unmute
the line.
*7
Conference Lock
Lock the conference and block all other participants
from entering. Press *7 again to unlock the
conference and allow participants to join.
*8
Entry/ Exit tones
By default, the entry and exit tones are turned on.
● Press *8 to turn off entry and exit tones.
● Press *8 again to turn off entry tones and turn
on exit tones.
● Press *8 again to turn on entry tones and turn
off exit tones.
● Press *8 again to reset both entry and exit
tones to the default.
*9
Record
Press *9, then 1 to confirm you want to start the
conference recording. Press *9 again to stop
recording and 1 to confirm.
94
Reactions
Raise your hand and share your reactions digitally in
meeting.
● Press 94 to hear the list of reactions available
in meeting.
● Press 941 to raise your hand.
● Press 942 to show a thumbs up.
● Press 943 to show a thumbs down.
● Press * to remove your reaction.
#PIN# Audio Sync
Integrate your audio
with the online
meeting
Integrate your audio with the online meeting. Press #,
enter the PIN listed on the Meeting Dashboard and
press # again.
Note: This command is used only for online
meetings.
*# Job Cost Code
Enter a job cost code
Enter a job cost code to track conferences back to a
project or client. Press *, then # and enter the
numeric code.
Participant Keypad Commands
Control certain aspects of the conference from the telephone with the following commands:
Command
Description
Details
*3
Breakout Rooms
Leave the main conference to join a sub-conference:
● Press *3 followed by the number of the
sub-conference, from 1 to 9.
● Press *3* to return to the main conference
room at any time.
*4
Instructions
Hear the list of available keypad commands.
*6
Self Mute
Mute your individual line. Press *6 again to unmute
the line.
94
Reactions
Raise your hand and share your reactions digitally in
meetings.
● Press 94 to hear the list of reactions available
in meeting.
● Press 941 to raise your hand.
● Press 942 to show a thumbs up.
● Press 943 to show a thumbs down.
● Press * to remove your reaction.
#PIN# Audio Sync
Integrate your audio
with the online
meeting
Integrate your audio with the online meeting. Press #,
enter the PIN listed on the Meeting Dashboard and
press # again.
Note: This command is used only for online
meetings.
Recording Instructions
During the free conference call, the host can start recording at any time by pressing *9 and 1
to confirm. Participants will be notified that the recording has been started. To stop
recording, press *9 again and 1 to confirm. To access recordings, go to your Account Info
page, click Profile then select History & Recordings.
Playback Instructions
There are two options for playing back a recorded conference.
1. Provide participants with the playback number and access code. Note: The playback
number is different from the conference dial-in number. When participants call in to
the recording playback number, they will be prompted to enter the access code and
then enter the reference number for a specific recording. The reference number of
each recording is provided on your Call Detail Report after the conference call is
complete and on History & Recordings under Profile in your account. Once
confirmed, the system will play back the recorded conference. During playback, the
user can scroll forward or backwards through the recorded conference using phone
keypad commands:
4 Rewind one minute
5 Pause/Resume
6 Fast forward one minute
2. Access the recording from the History & Recordings page. The recording can be
downloaded and shared or shared via a link that is pasted into an email, to social
media or on a website.
Online Meetings
Use online meetings to join a web conference to screen share and show video using a
webcam.
Go to www.freeconferencecall.com and click Get Desktop App on the bottom of the page.
Or, log in to your account, click Online Meetings then Host Meeting. The download will
start automatically.
At this time, Google Chromebook users can also host meetings without downloads using
Web Viewer. Chromebook with Web Viewer gives hosts all the functionality of the desktop
application without a download, including: VoIP audio, video and screen sharing with chat
and meeting management.
Participants can also join online meetings using Web Viewer (Chrome is recommended web
browser) by clicking on the host’s online meeting link. No participant download is necessary.
Participants using Chromebook have full online meeting functionality.
Note: At this time, Chrome browser supports optimal functionality on Web Viewer.
How to Host
To host an online meeting with the desktop app:
1. Provide participants with the date and time of the meeting, including your dial-in
number, access code, online meeting link and online meeting ID. These credentials
can be located on the Account Info page after you log in.
2. Launch the FreeConferenceCall.com desktop application from your desktop.
3. Click Host and log in with your email address and password.
4. JointheaudioportionoftheonlinemeetingbyfirstclickingPhoneontheMeeting
Dashboard. Then click Telephone and call the dial-in number and enter the access
code followed by pound or hash (# ) or Mic & Speakers and Connect Now to
connect through VoIP.
5. Use the online meeting features by following the steps below.
To host an online meeting with Web Viewer:
1. Using Chromebook (only Chromebook supports full host functionality at this time), log
in to your online account and navigate to your Meeting Wall. Click Invite to provide
participants with the date and time of the meeting, including your dial-in number,
access code and online meeting link.
2. Click Host Online Meeting to load Web Viewer. The Meeting Dashboard will open.
3. Start the audio portion by clicking Phone and following the prompts.
4. Use the online meeting features by following the steps below.
How to Screen Share
To share your screen:
1. Click Play on the Meeting Dashboard.
2. Select the items you want to share.
3. Click Start Sharing.
How to Video Conference
To start a video conference:
1. Click Camera on the Meeting Dashboard.
2. Choose to dial in over the telephone or through VoIP on your computer.
3. Video is live once the Camera turns green.
The following video controls are available:
● Start/stop video
● Lock view
○ To lock the primary video feed, click Lock View from the top left toolbar on an
active speaker seen in the main video screen. To unlock, select Lock View
again.
○ To lock any other video feed, click Attendee List on the Meeting Dashboard
to view all participants’ names. Select a participant and right click, then
choose Lock View from the drop-down menu. To unlock, select Lock View
again.
● Mute self
● Mute participants
● Mute active speaker
● Hide/expand sidebar
How to Chat
To chat with other hosts or participants:
1. Click Chat on the Meeting Dashboard.
2. Send a message to the group or private message an individual participant.
How to Record
To record a meeting:
1. Launch the desktop application and click Record. Or, click Host and then Record on
the Meeting Dashboard. You can also use this feature to create a Studio
presentation.
2. Select recording options (audio, screen sharing, video) and Continue.
3. Recording will begin immediately. Note: Only one video feed will be recorded based
on the active speaker.
4. To stop recording, click Record. Note: When you exit the meeting and close the
Meeting Dashboard, a pop-up window will appear with a link to your recording.
Access the recording by clicking the link, copy the link to clipboard or go to History &
Recordings from your Meeting Wall.
You can also record an online meeting with your iOS device.
To enable recording on your iOS device:
1. Add Screen Recording to the Control Center on your iOS device by tapping Settings,
selecting Control Center then Customize Controls.
2. In the MORE CONTROLS list, tap + to add Screen Recording.
3. Swipe up to view the Control Center and see the Screen Recording icon.
To record a screen sharing and/or video session during your meeting by using Screen
Recording:
1. Open the FreeConferenceCall.com app. (If you don’t have it, download it in the App
Store.)
2. Tap Host to start a meeting.
3. Begin screen sharing and/or video conferencing.
4. Open the iOS Control Center.
5. Press and hold Screen Recording to show more options and tap FCC
ScreenSharing.
6. Tap Start Broadcast.
Note: When you are finished with the meeting, the recording will be available from
the FreeConferenceCall.com app under Recordings or online in the History &
Recording section of your Account Info page.
Meeting Wall
Wall Customization
Include contact information or additional details for your meetings by customizing the
following information on the Meeting Wall.
To access your Meeting Wall:
1. Go to www.freeconferencecall.com and click Log In.
2. Enter the email and password you used to create your account.
Tip: Check Stay Logged In to go straight to your Account Info page when you come
back to the site.
3. On the Account Info page, click Meeting Wall.
Host Information
Add information about yourself or your company and upload a picture.
1. Click Edit on the Host Information bar.
2. Upload a picture and enter any text in the two available boxes.
3. Click Save to apply the changes or Cancel to disregard.
Logo
Upload your company logo to your Meeting Wall.
1. Hover over the FreeConferenceCall.com logo on the top left of the Meeting Wall and
click Click to Edit.
2. Click Upload and select the file.
3. Preview the image and adjust the portion of the image that is displayed by dragging
the box that surrounds it. Then choose Apply, Cancel or Reset.
Wall Preferences
Customize the Meeting Wall background colors or images, choose which panels can be
viewed by visitors and enable password protection.
To set background colors and the image:
1. Click your name in the top right corner of the Meeting Wall.
2. Choose Wall Preferences.
3. Customize the Meeting Wall background gradient by selecting top and bottom colors
or uploading an image.
4. Click Change Background to upload a new image or Remove Background to
delete it.
By default, anyone with the Meeting Wall link can view the Wall at any time. To restrict
access to the Meeting Wall:
1. Under Master Password, define a password that visitors must enter before gaining
access to your Wall.
2. Toggle a feature under Feature Panel On or Off to display or hide it on your Wall.
3. Check enable password next to a feature under Feature Panel to require that the
password be entered before it can be viewed.
4. Click Save to save the changes or Reset settings to undo the changes.
Wall Features
The host can post contact information, links, documents, messages or additional details for
the meeting on the Meeting Wall.
Meeting Resources
Upload links, files or pictures on the Meeting Resources panel that may be useful before,
during or after the meeting.
1. To add a file from your computer, click Upload File and select a file to upload.
2. To add a web link, click Add Link, then type the link description and URL.
Invite
Send participants an invitation to an upcoming meeting. The invitation includes the meeting
credentials and instructions.
To send an invitation:
1. Click Invite on the Audio Information box.
2. Click Copy to Clipboard or Invite by Email to distribute the meeting information on
your own. Or, expand your view to complete the meeting details, add participant
email addresses and click Invite.
Chat
Communicate with participants who join the meeting only by audio.
To enable Chat:
1. Make sure to toggle Chat On under your Wall Preferences.
2. Start the conference call and/or online meeting.
3. On your Meeting Wall, under Chat, type a message and click Send.
4. When participants go to your Meeting Wall, Chat displays any messages that have
been sent. They can send messages for others to see.
Radio
Allow participants to listen to a live stream of the conference from the Meeting Wall.
To enable Radio:
1. Make sure to toggle Radio On under your Wall Preferences.
2. At the time of the call, turn Radio On on the Meeting Wall. The status changes to “on
air”. Hold music plays until the call begins.
3. Start the conference call and/or online meeting.
4. When participants go to your Meeting Wall, Radio automatically starts so they hear
the conference call through their computer speakers.
History & Recordings
View meeting history and conference archives from the History & Recordings tab at the top
of your Meeting Wall. A Call Detail Report is sent to the host after every meeting and
includes the call information.
The conference history can be sorted, filtered and searched at any time.
● Filter conferences by a date range, description or conference type, then click Search.
● Click a column header to sort the information in a particular order. Click it again to
reverse the order.
The History & Recordings page includes the following:
● Info – View the Call Detail Report and download as a PDF or CSV file.
● Description – Enter a name for your meeting. If you entered a job code, it will
appear in this field.
● Start Date/Time – The date and time the conference started based on the first caller.
● End Time – Time the conference ended based on the last caller.
● Callers – Number of callers that joined the conference, including hosts and
participants.
● Reference Number – Identifies a recording when it is accessed on the Playback
Number. This is only available if the meeting was recorded.
● Recording Options – Additional features available when a conference has been
recorded. Hover over each icon for more information.
○ Recording Playback – Listen to the recorded audio conference and view the
recorded screen sharing session. If only audio was recorded, the pop-up
displays a blank window and caller information. If audio, video and screen
sharing were recorded, the video and/or screen sharing displays in the
pop-up window and caller information is available by clicking the avatars. You
can also choose to share the recording through social media, copy the link to
the recording or download the recording file.
○ Download – Download the audio recording as a .mp3 file. If you recorded a
meeting with screen sharing, the file will begin converting and then download
as a .mp4 file.
○ Lock/Unlock – Protect the recording with a numeric password.
■ Click Lock to password protect the recording. Enter a numeric code
(up to six digits) and click Save. In order to play the recording, the
host and participants need to enter the password.
■ Click Lock again to update or remove the password. To unprotect the
recording, delete the password and click Save.
○ Delete – Permanently delete the file. “Deleted” appears in the Recording
Options column.
○ Share – Share the conference recording on social media or copy the
recording link and paste it to an email, website, etc.
○ Size – Shows the size of the recorded file. By default, accounts come with
1GB of free storage.
● Conference Keywords
This service provides an automatic transcription of keywords used throughout the
conference. You must record your conference call by pressing *9 on your phone
keypad or your online meeting by clicking Record on the Meeting Dashboard.
To access Conference Keywords
sm
and request a transcription:
1. Log in to your account and go to the History & Recordings page.
2. Locate the recorded conference you want to view the keywords for or have
transcribed.
3. Under Recording Options, click the Share arrow, then check Transcribe this
recording.
To view a new or previously created transcription:
1. On the History & Recordings page, find the recorded conference you want to view
the transcription of.
2. Click the Speaker (audio conference) or Filmstrip (online meeting) icon.
3. Click the Gear icon and then choose Transcript. To go back to the recording,
Click the Gear icon and Transcript again.
Web Controls
Once a conference call begins, manage it with Web Controls located at the top of the
Meeting Wall.
Audio Controls
Recording
Record your meetings for later playback. Click Record to begin recording. Click Record
again to stop recording. If you have already started the online meeting, this will also record
video and screen sharing.
Lock
Secure the meeting so no other participants can join. Click Lock to prevent participants from
joining the conference. Click Lock again to open the conference again.
Note: A host can still join a locked meeting by entering the host PIN.
Hold
Place all participants on hold so all hosts can have a private discussion. Click Hold to place
the meeting on hold and participants hear hold music. Click Hold again to join the
participants back to the conference.
Mute Modes
The following mute modes are available to the host:
● Mute – All participants are muted, but they can unmute themselves by dialing *6 on
their phones. Hosts are not muted.
● Unmute – All callers can talk and mute/unmute their lines.
● Lecture – All participants are muted and they CANNOT unmute themselves. In this
mode, only the host can unmute a participant from the Web Controls or the Meeting
Dashboard. Hosts are not muted.
● Q&A – All participants are muted, but they can dial *6 to ask a question.
○ Click Q&A to enable a question and answer session. The Q&A Session block
appears on the lower right portion of your screen.
○ Hover over the phone that appears in the Q&A Session block for the
participant who wants to ask a question.
○ Click Pick to open the line and allow the participant to ask a question.
○ Once the question has been asked, click the Mic to mute the participant or
click Next to close the line and allow the next participant to ask a question. To
remove everyone from the Q&A queue, click Clear.
○ Click End Session to disable Q&A. All participants’ lines are unmuted.
Note: Mute modes can also be managed with phone keypad commands.
Attendee List
View your meeting in progress and manage all callers on the conference. Change the order
of the list by clicking the title of the column you want to sort by. Click it again to reverse the
sort order.
There are several columns of information available during the call:
● Caller – The incoming phone number or caller ID displays for each participant. To
add a name to the phone number displayed, click Edit.
● Number – The incoming phone number or caller ID displays for each participant.
● Type – Indicates how the participants joined the conference:
○ Call made using traditional PSTN fixed or mobile phones.
○ Call made using VoIP clients (i.e., FreeConferenceCall.com desktop app).
● Call Duration – Indicates how long a caller has been connected to the meeting.
● Controls
○ Hold – Place an individual participant on hold. Click Hold next to each caller.
Click Hold again to join the participant back to the conference.
○ Mute – Mute/unmute an individual caller using the icons in this column. When
participants are muted, they can still hear the conversation.
■ To mute a participant, click Speaker under the Mute column.
■ To unmute a participant, click Speaker again.
○ Drop – Disconnect a caller from the conference at any time. Click X in the
same row as the caller you want to drop from the meeting, then Yes to
confirm or No to cancel.
Active Speakers
View the callers who most recently spoke. Volume indicators appear next to the names of
the callers currently speaking. Place active speakers on hold, mute their lines or drop them
from the call.
Meeting Settings
Click Meeting Settings to manage the conference settings that will apply to all future
conferences. Your settings are saved automatically and cannot be changed during a
conference.
● Entry and exit tones – Tones signify when participants connect to or disconnect
from the audio portion of the conference. Turn tones On (default) or Off.
● Announce caller count – Announces how many callers are on the audio portion of
the conference. Choose to notify All (default) participants or Hosts only.
● Display Attendee List – Allow All (default) participants or Hosts only to view
participants on the Meeting Dashboard of the desktop application or Web Viewer.
● Wait for host – Set conference to start with or without a host. Off (default) allows
conference to start when the first participant arrives. On - x minute(s) places
participants on hold for selected time. If the host does not join within that time,
participants will be disconnected.
● Continue without host – Set conference to continue or terminate without host. On
(default) allows conference to continue after host disconnects. On - x minute(s)
allows conference to continue for selected time after host disconnects.
● Recording – On (default) allows the host to start a recording using phone keypad
commands, web controls or the meeting dashboard. Off prevents the host from
recording. Auto will start audio, screen sharing and video recording as soon as first
participant connects.
● Ask Job Code – Set a system prompt Never (default) or On dial-in for the host to
enter a job code (number sequence to help host identify a conference in History &
Recordings).
Broadcaster
Broadcaster is a feature that allows you to play previously recorded conferences or uploaded
high-definition audio, video and screen sharing files during a live meeting. Click
Broadcaster at the top of your Meeting Wall to view and upload recordings that can be
broadcasted.
Previously recorded conferences and uploaded .mp3 and .wav audio files, including those
added to Meeting Resources, are displayed in the Broadcaster. You will also find many of
the same Recording Options that are available on the History & Recordings tab.
To begin broadcasting:
1. Start your conference call or online meeting.
2. Locate the audio, video and/or screen sharing file you want to broadcast.
3. Click Broadcast in the Broadcaster tab and the broadcast will begin. If you are only
holding a conference call, the audio portion of the recording plays over the phone. If
you are holding an online meeting, and the recording includes a video and screen
sharing session, the audio portion plays over the phone and video and screen
sharing is displayed on the screen.
Note: An online meeting is not required to broadcast recorded video and/or screen sharing
sessions. To broadcast without an online meeting, click Broadcast and all participants hear
the audio portion of the broadcast. While broadcasting is in progress, you can pause the
playback, fast forward by 10 seconds or stop broadcasting.
Account Management
After logging in to your FreeConferenceCall.com account, you are taken to the Account Info
page. From here, you can edit your conference credentials and account options.
Account Information
The following credentials can be edited:
● Access code – Generate a new access code at any time. The number is randomly
created.
● Host PIN – Customize your 4-digit PIN to make it easier to remember. Note: The
host PIN must be numbers only and a maximum of seven characters.
● Online meeting ID – Choose your online meeting ID. Note: The online meeting ID
cannot contain special characters or spaces or exceed 32 characters.
● Email – Update your email address at any time. This address receives all
notifications and Call Detail Reports from FreeConferenceCall.com.
● Password – Edit the password to log in to your account.
Upgrades
View features of your FreeConferenceCall.com account on the Account Info page. Free
Features displays free features included with every account. Premium Features displays
additional features available for purchase with a valid credit card.
Toll-free Audio
This feature provides U.S.-based callers a toll-free dial-in number. The account holder is
responsible for the low toll-free calling rates per caller per minute.
Once you have purchased toll-free audio from Premium Features, this will become the
default dial-in number. To begin conferencing, U.S. participants call the toll-free dial-in
number to connect, then enter the access code followed by pound or hash (#).
Custom Hold Music
Upload the hold music of your choice for callers to listen to while they wait. To change the
hold music from the default, scroll down to the Custom Hold Music block and click the radio
button for Custom Hold Music. Click Upload and choose an audio file from your computer.
Click Play to hear the file you uploaded.
Note: The service supports .mp3 and .wav file formats.
Custom Greeting
Upload or record a custom greeting that will play when callers join. To change the greeting,
scroll down to the Custom Greeting block and click the radio button for Custom Greeting.
Click Upload and choose an audio file from your computer. Click Play to hear the file you
uploaded.
If you want to make a greeting, click Record and allow FreeConferenceCall.com to use your
microphone. Begin speaking and click Stop when done. Then click Play to hear it and
Cancel to re-record or Save to keep it.
Note: The service supports .mp3 and .wav file formats.
One Number
This feature allows participants to connect without access codes. The host receives a text
notification when the first participant calls in. The host is recognized when dialing in from a
registered mobile number.
Once you have purchased One Number, enter the host phone number and turn on text
notifications. To begin conferencing, U.S. callers dial One Number to instantly connect. The
host can connect by clicking from the text that is sent when the first participant joins the call.
To view more about the notification service, visit our One Number Support page or view our
Terms of Service.
Note: International users can find a local in-country dial-in number and access code listed in
the invitation.
Technical Support
If you have any questions or need technical assistance, go to
www.freeconferencecall.com/support to chat live 24/7 with Customer Care, email
[email protected] or call (844) 844-1322.
