SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 01 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
AAMI Home Building & CRC
Contents
Landlord
Strata Title Landlord
Fire & Theft Contents
Car
Caravan
Travel
Motorc
y
cle
Position Title: Customer Value
Specialist
Ph: 13 22 44
Email:
privacyaccessrequests@aami.com.au
Ph: 13 22 44
Email: [email protected]
Postal:
PO Box 14180
Melbourne City Mail Centre VIC 8001
Ph: 1300 240 437
Email: [email protected]
Postal:
Customer Relations
AAMI
PO Box 14180
Melbourne City Mail Centre VIC 8001
AAMI –
Business
Insurance
Commercial:
Business Insurance
Public Liability
Insurance
Market Stall Insurance
Commercial Property
Insurance
Business@Home
Insurance
Position Title: Privacy Access Officer
Ph: 13 22 44
Email:
privacyaccessrequests@aami.com.au
Ph:13 22 44
Email:
businessinsur[email protected]
Postal:
AAMI Business Insurance
GPO Box 2470
Adelaide SA 5001
Ph: 1300 240 437
Email: [email protected]
Postal:
Customer Relations
AAMI
PO Box 14180
Melbourne City Mail Centre VIC 8001
AAMI –
CTP/MAI
CTP and MAI
Insurance
Position Title: Privacy Access Officer
Ph: 13 22 44
Email: [email protected]
Ph:13 22 44
Email:
Postal:
AAMI CTP Claims
GPO Box 112
Sydney NSW 2001
Ph: 1300 240 437
Email: [email protected]
Postal:
Customer Relations
AAMI
PO Box 14180
Melbourne City Mail Centre VIC 8001
SUNCORP GROUP PRIVACY CONTACT INFORMATION
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 02 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
AAMI – Life Life Insurance
Income Protection
Accidental Death
Insurance
Position Title: Customer Value
Specialist
Ph: 13 22 44
Email:
privacyaccessrequests@aami.com.au
Ph: 13 22 44 | 1300 850 394
Email: [email protected]
Postal:
AAMI Life Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
Ph: 1800 608 549
Email: [email protected]
Postal:
AAMI Life Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
APIA General Insurance
including Health (exc.
funeral and injury)
Position Title: Customer Value
Specialist
Ph: 13 50 50
Email:
privacyaccessrequests@apia.com.au
Ph: 13 50 50
Email: [email protected]
Postal:
APIA
GPO Box 756
Melbourne VIC 3001
Ph: 1300 240 531
Email: [email protected]
Postal:
Customer Relations
APIA
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
APIA – Life Funeral and Injury
Insurance
Position Title: Customer Value
Specialist
Ph: 13 50 50
Email:
privacyaccessrequests@apia.com.au
Apia Funeral Insurance
Ph: 1800 608 549
Email: [email protected]
Postal: APIA Life Customer Service
GPO Box 3950
Sydney NSW 2001
Apia Injury Support Plan
Ph: 1800 090 474
Email: [email protected]
Postal: APIA Life Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
Ph: 1800 608 549
Email: [email protected]
Postal:
APIA Life Customer Service
GPO Box 3950
Sydney NSW 2001
Bingle Comprehensive Car
Insurance
Position Title: Privacy Officer
Email:
Email:
consumerfeedba[email protected]
Postal:
Bingle
GPO Box 4514
Melbourne VIC 3001
Ph: 1300 241 291
Email: [email protected]
Postal:
Customer Relations
Bingle
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 03 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
CIL Caravan
Relocatable Home
Motor Home
Camper Trailer
5th Wheeler
Slide On
Horse Float
Hire Cover
Position Title: Customer Value
Specialist
Ph: 1800 112 481
Email:
privacyaccessrequests@cilinsuran
ce.com.au
Phone: 1800 112 481
Email: [email protected]
Postal:
CIL Insurance
PO Box 384
Gosford NSW 2250
Ph: 1300 240 787
Email: idr@cilinsurance.com.au
Postal:
Customer Relations
CIL
PO Box 14180
Melbourne City Mail Centre VIC 8001
Essentials
by AAI
Personal insurance
Contents and motor
Position Title: Customer Value
Specialist
Ph: 1800 429 598
Email:
privacyaccessrequests@essentialsbya
ai.com.au
Phone: 1800 429 598
Email:
customer.relations@essentialsbyaai.co
m.au
Postal:
PO Box 1619
A
delaide SA 5001
Ph: 1300 104 605
Email: [email protected]
Postal:
Customer Relations
Essentials by AAI
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
GIO CTP Position Title: Privacy Access Officer
Ph: 13 10 10
Email: [email protected]om.au
Ph:13 10 10
Email: [email protected]
Postal:
GIO CTP Claims
GPO Box 4091
Sydney NSW 2001
Ph: 1300 264 094
Email: [email protected]
Postal:
Customer Relations
GIO
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
NSW Workers
Compensation
Position Title: Privacy Access Officer
Ph: 13 10 10
Email:
WC.Complaints@suncorp.com.au
Customer Relations Officer
Ph: 13 10 10
Email:
wc.customerrelatio[email protected]
Please contact your case manager for
referral to Customer Relations.
Ph: 13 10 10
Email: [email protected]
Postal:
GIO Workers Compensation
GPO Box 1464
S
y
dne
y
NSW 2001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 04 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
GIO
(continued)
Personal:
Car Insurance,
Platinum
Home Insurance- Home
& CTS (Classic, Classic
Extras 55UP, Platinum)
Landlord Insurance
Top Strata Insurance
Boat Insurance
Caravan Insurance
Motorc
y
cle Insurance
Position Title: Customer Value
Specialist
Ph: 13 10 10
Email:
privacyaccessreque[email protected]
Ph: 13 10 10
Email: gioserv[email protected]
Postal:
GIO
Reply Paid 3999
Sydney NSW 2001
Ph: 1300 264 094
Email: [email protected]
Postal:
Customer Relations
GIO
PO Box 14180
Melbourne City Mail Centre VIC 8001
Commercial:
Business Insurance
Business Insurance for
Professionals
Professional Indemnity
Trade Insurance
Commercial Motor
Vehicle
Motor Fleet
Public Liability
Insurance
Not for Profit
Organisation Insurance
Position Title: Privacy Access Officer
Ph: 13 10 10
Email:
privacyaccessreque[email protected]
Claims
Ph: 13 14 46
Email: [email protected]
Postal:
GIO Commercial Claims
GPO Box 346
Sydney NSW 2001
Non-claims
Ph: 13 10 10
Email:
Postal:
GIO Business Insurance
GPO Box 1387
Melbourne VIC 3001
Ph: 1300 264 094
Email: [email protected]
Postal:
Customer Relations
GIO
PO Box 14180
Melbourne City Mail Centre VIC 8001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 05 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
GIO
(continued)
Workers Compensation
Position Title: Privacy Access Officer
Ph: 13 10 10
Email:
For all states Ph: 13 10 10
WA
Email: [email protected]
Postal: GIO Workers Compensation
GPO Box B50
Perth WA 6838
ACT
Email: [email protected]
Postal: GIO Workers Compensation
PO Box 47
Woden ACT 2606
TAS
Email: [email protected]
Postal: GIO Workers Compensation
GPO Box 509
Hobart TAS 7001
NT
Email: [email protected]
Postal: GIO Workers Compensation
GPO Box 377
Darwin NT 0801
Ph: 1300 264 094
Email: [email protected]
Postal:
Customer Relations
GIO
PO Box 14180
Melbourne City Mail Centre VIC 8001
GIO – Life Life Protect
Accidental Death
Funeral Plan
Accidental Injury
Position Title: Customer Value
Specialist
Life Protect Ph: 1800 604 946
Acc Death Ph: 1800 605 751
Funeral Plan: 1800 604 215
Acc Injury: 1800 116 336
Email:
privacyaccessreque[email protected]
Life Protect Ph: 1800 604 946
Acc Death Ph: 1800 605 751
Funeral Plan: 1800 604 215
Acc Injury: 1800 116 336
Email: [email protected]
Postal:
GIO Life Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
Life Protect Ph: 1800 604 946
Acc Death Ph: 1800 605 751
Funeral Plan: 1800 604 215
Acc Injury: 1800 116 336
Email: [email protected]
Postal:
GIO Life Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 06 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
GIO –
Travel
Travel Insurance Position Title: Customer Value
Specialist
Ph: 1300 794 133
Email:
Ph: 13 10 10
Email: gioserv[email protected]
Postal: GIO
Reply Paid 3999
Sydney NSW 2001
Ph: 1300 264 094
Email: [email protected]
Postal:
Customer Relations
GIO
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
Shannons
&
Shannons
Auctions
Home
Motor Car Insurance
Bike Insurance
Position Title: Motoring Enthusiast
Underwriter
Ph: 13 46 46
Email:
privacyaccessrequests@shanno
ns.com.au
Ph: 13 46 46
Email: [email protected]
Postal:
write to your local Shannon’s branch
Ph: 1300 240 664
Email: [email protected]
Postal:
PO Box 14180
Melbourne City Mail Centre VIC 8001
NSW CTP Insurance Position Title: Motoring Enthusiast
Underwriter
Ph: 13 46 46
Email:
privacyaccessreque[email protected]
.au
Ph:13 10 10
Email:
Postal:
GPO Box 4091
S
y
dne
y
NSW 2001
Ph: 1300 240 664
Email: [email protected]
Postal:
PO Box 14180
Melbourne City Mail Centre VIC 8001
Terri
Scheer
Landlord Insurance Position Title: Customer Value
Specialist
Ph: 1800 804 016
Email:
om.au
Ph: 1800 804 016
Email:
customerservice@terrischeer.com.au
Postal:
Terri Scheer
GPO Box 1619
A
delaide S
A
5001
Ph: 1300 264 783
Email: [email protected]
Postal:
Customer Relations
Terri Scheer
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 07 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
Vero Personal:
Secure Home Elite
Secure Landlord
Secure Motor Plus
Recreational Vehicle
Household Removals
Travel Insurance
Position Title: Customer Value
Specialist
Ph: 1300 794 133
Email:
Phone: 1300 794 133
Postal:
Vero Insurance Limited
GPO Box 1619
Adelaide SA 5001
Ph:1300 264 470
Email: [email protected]
Postal:
Customer Relations
Vero
PO Box 14180
Melbourne City Mail Centre VIC 8001
Travel
Ph: 1300 044 510
Email: [email protected]
Postal:
Customer Relations
Vero
PO Box 14180
Melbourne Cit
y
Mail Centre VIC 8001
Commercial:
Motor Fleet
Construction &
Engineering
Corporate Property &
Liability
Marine
Professional &
Financial Risks
SME
Motor Trade
Retail Services
Professional Services
Mobile Business
Tax Probe Plus
Commercial Motor
Business Insurance
Suret
y
bonds
Position Title: Privacy Access Officer
Ph: 1800 888 073
Email:
Ph: 1800 888 073
Email: [email protected]
Postal:
Vero Claims
GPO Box 346
Sydney NSW 2001
Ph:1300 264 470
Email: [email protected]
Postal:
Customer Relations
Vero
PO Box 14180
Melbourne City Mail Centre VIC 8001
Vero Broker
Competitions
Ph: 1800 689 762 Ph: 1800 689 762 Ph: 1800 689 762
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 08 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
Suncorp
Insurance
Home & Contents
Insurance
Landlord Home &
Contents Insurance
Car Insurance
Motorcycle Insurance
Driver Protection Cover
Boat
Motorhome
Caravan
Holiday Travel
Multi-trip Travel
Position Title: Customer Value
Specialist
Ph: 13 11 55
Email:
privacyaccessreque[email protected]
u
Ph: 13 11 55
Email:
Postal:
Suncorp Insurance
PO Box 1453
Brisbane QLD 4001
Ph: 1300 264 053
Email: [email protected]
Postal:
Customer Relations
Suncorp Insurance
PO Box 14180
Melbourne City Mail Centre VIC 8001
Commercial CTP Position Title: Privacy Access Officer
Ph: 1800 423 390
Email: ctpbiz@suncorp.com.au
Claims
Ph: +61 7 3135 3544
Email: ctpadmin@suncorp.com.au
Postal:
GPO Box 1453
Brisbane QLD 4001
Non-Claims
Ph: +61 7 3135 3399
Email: ctpbiz@suncorp.com.au
Postal:
GPO Box 1453
Brisbane QLD 4001
Ph: 1300 264 053
Email: [email protected]
Postal:
Customer Relations
Suncorp Insurance
PO Box 14180
Melbourne City Mail Centre VIC 8001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 09 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
Suncorp
Life
Life Protect
Accidental Death
Funeral Plan
Life Protect Express
Accidental Injury
Income Protection
Bill Protect
Position Title: Customer Value
Specialist
Ph:
Life: 1800 604 689
Accidental Death: 1800 606 469
Funeral Plan: 1800 602 178
Life Protect Express: 1800 639 065
Accidental Injury: 1800 044 607
Income Protection: 1800 257 717
Bill Protect: 1800 642 594
Email:
privacyaccessreque[email protected]
u
Ph:
Life: 1800 604 689
Accidental Death: 1800 606 469
Funeral Plan: 1800 602 178
Life Protect Express: 1800 639 065
Accidental Injury: 1800 044 607
Income Protection: 1800 257 717
Bill Protect: 1800 642 594
Email: suncorplife@suncorp.com.au
Postal:
Suncorp Life
Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
Ph:
Life: 1800 604 689
Accidental Death: 1800 606 469
Funeral Plan: 1800 602 178
Life Protect Express: 1800 639 065
Accidental Injury: 1800 044 607
Income Protection: 1800 257 717
Bill Protect: 1800 642 594
Email: suncorplife@suncorp.com.au
Postal:
Suncorp Life
Customer Service
GPO Box 3950
S
y
dne
y
NSW 2001
Home Loan Protect Position Title: Life & Super Customer
Value Specialist
Ph: 13 11 55
Email: life&[email protected]
Postal:
Suncorp Life
GPO Box 1453
Brisbane QLD 4001
Ph: 1800 689 762 (Free call)
Email:
customer.relations@suncorp.com.au
Postal:
Reply Paid 1453
Suncorp Customer Relations Unit
4RE058
GPO Box 1453
Brisbane QLD 4001
Ph: 13 11 55
Email: life&[email protected]
Postal:
Suncorp Life
GPO Box 1453
Brisbane QLD 4001
Personal Loans
Consumer Credit
Insurance
Position Title: Life & Super Customer
Value Specialist
Ph: 13 11 55
Email: life&[email protected]
Postal:
Suncorp Life
GPO Box 1453
Brisbane QLD 4001
Ph: 1800 689 762 (Free call)
Email:
customer.relations@suncorp.com.au
Postal:
Reply Paid 1453
Suncorp Customer Relations Unit
4RE058
GPO Box 1453
Brisbane QLD 4001
Ph: 13 11 55
Email: life&[email protected]
Postal:
Suncorp Life
GPO Box 1453
Brisbane QLD 4001
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 10 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
Suncorp
Life
(continued)
Credit Guard Position Title: Credit Guard Customer
Value Specialist
Ph: 13 11 55
Email: life&[email protected]
Postal:
Suncorp Credit Guard Administrator
Reply Paid 4799
Sydney NSW 2001
Ph: 1800 689 762 (Free call)
Email:
customer.relations@suncorp.com.au
Postal:
Reply Paid 1453
Suncorp Customer Relations Unit
4RE058
GPO Box 1453
Brisbane QLD 4001
Ph: 13 11 55
Email: life&[email protected]
Postal:
Suncorp Credit Guard Administrator
Reply Paid 4799
Sydney NSW 2001
Suncorp
Bank
Suncorp Bank
Suncorp Metway
Advances Corporation
Position Title: Customer Value
Specialist
Ph: 13 11 75
Email:
privacyaccessreque[email protected]
u
Ph: 1800 689 762 (Free call)
Email: [email protected]
Postal:
Reply Paid 1453
Suncorp Bank CEO Office 4RE058
GPO Box 1453
Brisbane QLD 4001
Ph: 1800 689 762 (Free call)
Email: [email protected]
Postal:
Reply Paid 1453
Suncorp Bank CEO Office 4RE058
GPO Boz 1453
Brisbane QLD 4001
Suncorp
Financial
Planning
Suncorp Financial
Planning
Position Title: Customer Value
Specialist
Ph: 1300 658 601
Email:
privacyaccessreque[email protected]
u
Please contact your adviser to discuss
your concerns. If your adviser does not
satisfactorily resolve your concerns or if
you do not wish to contact your adviser,
please contact:
Suncorp Financial Planning
Ph: 1300 658 601
Email:
Postal:
Complaints Resolution Manager
Suncorp Financial Planning
GPO Box 1576
S
y
dne
y
NSW 2000
Ph: 1300 658 601
Email:
Postal:
Complaints Resolution Manager
Suncorp Financial Planning
GPO Box 1576
Sydney NSW 2000
SUNCORP GROUP PRIVACY CONTACT INFORMATION – LAST UPDATED 15 JUNE 2023 PAGE 11 OF 11
Business
Name/
Brand Name
Products/Division Access or Correction Complaints Customer Relations
Suncorp
Group
Shareholders
Share registry for all
information held in the
Suncorp Share
Register and your
shareholding
Investor Relations
Suncorp Group
Link Market Services Limited
PO Box A50
Sydney South NSW 1235
Ph (within Australia): 1300 882 012
Ph (outside Australia): +61 2 8280 7450
Ph: +61 7 3135 3729
Email:
investor.relations@suncorp.com.au
Postal:
Suncorp Investor Relations
80 Ann Street
Brisbane QLD 4001
Link Market Services Limited
PO Box A50
Sydney South NSW 1235
Ph (within Australia): 1300 882 012
Ph (outside Australia): +61 2 8280 7450
Ph: +61 7 3135 3729
Email:
investor.relations@suncorp.com.au
Postal:
Suncorp Investor Relations
80 Ann Street
Brisbane QLD 4001
Link Market Services Limited
PO Box A50
Sydney South NSW 1235
Ph (within Australia): 1300 882 012
Ph (outside Australia): +61 2 8280 7450
Ph: +61 7 3135 3729
Email:
investor.relations@suncorp.com.au
Postal:
Suncorp Investor Relations
80 Ann Street
Brisbane QLD 4001
Suncorp
Corporate
Services
Pty Ltd
Brighter Futures Position Title: Suncorp Brand
Manager
Ph: +61 7 3135 4073
Email:
m.au
Ph: +61 7 3135 4073
Email:
m.au
Postal:
Brighter Futures Community
80 Ann Street
Brisbane QLD 4000
Ph: +61 7 3135 4073
Email:
m.au
Postal:
Brighter Futures Community
80 Ann Street
Brisbane QLD 4000
Platform
Ventures
Pty Ltd
Corporate authorised
representative of TAL
Direct Pty Limited
Suncorp Customer Relations Unit
Ph: 1800 689 762
Postal:
Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001
Suncorp Customer Relations Unit
Ph: 1800 689 762
Postal:
Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001
Suncorp Customer Relations Unit
Ph: 1800 689 762
Postal:
Suncorp Customer Relations Unit
GPO Box 1453
Brisbane QLD 4001
