SMART SOUNDBAR 700

IMPORTANT SAFETY INSTRUCTIONS

ENG

Please read and keep all safety, security, and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and

other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The

complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other

applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements per

Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete declaration of

conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including

ampliﬁers) that produce heat.

9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the

point where they exit from the apparatus.

10. Only use attachments/accessories speciﬁed by the manufacturer.

11. Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the

apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid

injury from tip-over.

12. Unplug this apparatus during lightning storms or when unused for long periods of time.

13. Refer all servicing to qualiﬁed personnel. Servicing is required when the apparatus has been damaged in any

way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

IMPORTANT SAFETY INSTRUCTIONS

ENG

WARNINGS/CAUTIONS

This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that

may present a risk of electrical shock.

This symbol on the product means there are important operating and maintenance instructions in this guide.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your

implantable medical device.

This product contains a tempered glass surface. Use caution to avoid impact. In the event of breakage,

use care in handling broken glass.

• To reduce the risk of ﬁre or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do NOT expose this product to dripping or splashing, and do not place objects ﬁlled with liquids, such as vases, on

or near the product.

• Keep the product away from ﬁre and heat sources. Do NOT place naked ﬂame sources, such as lighted candles, on

or near the product.

• Do NOT make unauthorized alterations to this product.

• Do NOT use in vehicles or boats.

• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain

readily operable.

仅适用于 2000m 以下地区安全使用

Use at altitude less than 2000 meters only.

• The battery provided with this product may present a risk of ﬁre or chemical burn if mishandled.

• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made,

seek medical advice.

• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, ﬁre or the like).

• Only use the following hardware to mount this product: Bose Soundbar Wall Bracket.

ENG

REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment o and on, the user

is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations not expressly approved by Bose Corporation could void the user’s authority to operate

this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation

is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.

This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful

interference to other co-channel mobile satellite systems.

CAN ICES-3(B)/NMB-3(B)

The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is

in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation

(EU) No. 801/2013.

Required Power State Information

Power Modes

Standby* Networked Standby

Power consumption in speciﬁed power mode, at 230V/50Hz input

Time after which equipment is automatically switched into mode

Power consumption in networked standby if all wired network

ports are connected and all wireless network ports are activated, at

230V/50Hz input

< 0.5 W

< 2.5 hours

N/A

all network types < 2.0 W

< 20 minutes

< 2.0 W

Network port deactivation/activation procedures. Deactivating all

networks will enable standby mode.*

* Prior to deactivating networks or entering standby mode, use the

microphone on/o button to ensure the microphone is turned on

(the red indicator light will be o).

Wi-Fi®: Deactivate by pressing and holding the Bose Music

and Skip Forward buttons on the remote simultaneously.

Repeat to activate.

Bluetooth®: Deactivate by clearing the pairing list by

pressing and holding the Bluetooth® button on the remote

for 10 seconds. Activate by pairing with a Bluetooth®

source.

Ethernet: Deactivate by removing the Ethernet cable.

Activate by inserting the Ethernet cable.

ENG

REGULATORY AND LEGAL INFORMATION

For Europe:

Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.

Maximum transmit power less than 20 dBm EIRP.

Frequency band of operation 5725 to 5850 MHz.

Maximum transmit power less than 14 dBm (25mW) EIRP.

Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per

applicable regulations.

This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member

States listed in the table.

BE DK IE UK(NI) FR CY SK HU AT SE

BG DE PT EL HR LV LT MT PL

CZ EE FI ES IT RO LU NL SI

This symbol means the product must not be discarded as household waste, and should be delivered to an

appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,

human health and the environment. For more information on disposal and recycling of this product, contact

your local municipality, disposal service, or the shop where you bought this product.

Management Regulation for Low-power Radio-frequency Devices

Article XII

According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by

the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter

original characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV

The low power radio-frequency devices shall not inﬂuence aircraft security and interfere legal communications; If

found, the user shall cease operating immediately until no interference is achieved. The said legal communications

means radio communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM

radio wave radiated devices.

Please dispose of used batteries properly, following local regulations. Do not incinerate.

ENG

REGULATORY AND LEGAL INFORMATION

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name

Lead

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this

part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials

used for this part is above the limit requirement of GB/T 26572.

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 425842

Restricted substances and its chemical symbols

Unit

Lead

(Pb)

Mercury (Hg) Cadmium (Cd)

Hexavalent

chromium (Cr+6)

Polybrominated

biphenyls (PBB)

Polybrominated

diphenyl ethers

(PBDE)

PCBs

- ○ ○ ○ ○ ○

Metal Parts

- ○ ○ ○ ○ ○

Plastic Parts

○ ○ ○ ○ ○ ○

Speakers

- ○ ○ ○ ○ ○

Cables

- ○ ○ ○ ○ ○

Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

ENG

REGULATORY AND LEGAL INFORMATION

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.

China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China

(Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands

Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: +886-2-2514 7676

Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec,

11000 México, D.F. Phone Number: +5255 (5202) 3545

UK Importer: Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom

Input Rating: 100 - 240V 50/60Hz, 65W

The CMIIT ID is located on the product label on the back of the soundbar.

Please complete and retain for your records

The serial and model numbers are located on the back of the soundbar.

Serial number: ____________________________________________________________________

Model number: ____________________________________________________________________

Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.

You can easily do this by going to global.Bose.com/registerglobal.Bose.com/register

ENG

REGULATORY AND LEGAL INFORMATION

Security Information

This product is capable of receiving automatic security updates from Bose. To receive automatic security

updates, you must complete the product setup process in the Bose Music app and connect the product to

the Internet. If you do not complete the setup process, you will be responsible for installing security

updates that Bose makes available.

Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its aliates.

Apple, the Apple logo, Apple Music, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other

countries. App Store is a service mark of Apple Inc.

Use of the Works with Apple badge means that an accessory has been designed to work speciﬁcally with the

technology identiﬁed in the badge and has been certiﬁed by the developer to meet Apple performance standards.

The Bluetooth

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by Bose Corporation is under license.

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D

symbol are trademarks of Dolby Laboratories Licensing Corporation.

For DTS patents, see http://patents.dts.comhttp://patents.dts.com. Manufactured under license from DTS, Inc. DTS, Digital

Surround, and the DTS logo are registered trademarks or trademarks of DTS, Inc. in the United

Google, Google Play, and the Google Play logo are trademarks of Google LLC.

The terms HDMI, HDMI High-Deﬁnition Multimedia Interface, and the HDMI logo are trademarks or

registered trademarks of HDMI Licensing Administrator, Inc.

This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.

This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology

outside of this product is prohibited without a license from Microsoft.

QuickSet is a registered trademark of Universal Electronics Inc. in the United States and Internationally.

Pandora is a trademark or registered trademark of Pandora Media, Inc. used with permission.

This product incorporates Spotify software which is subject to third-party licenses found here:

www.spotify.com/connect/third-party-licenseswww.spotify.com/connect/third-party-licenses

Spotify is a registered trademark of Spotify AB.

Wi-Fi is a registered trademark of Wi-Fi Alliance

Acoustimass, ADAPTiQ, Bose, Bose Bass Module, Bose Music, Bose Noise Cancelling Headphones,

Bose Smart Soundbar, Bose Soundbar, Bose Soundbar Universal Remote, Bose Soundbar Wall Bracket,

Bose Surround Speakers, QuietComfort, SimpleSync, SoundLink, SoundLink Revolve, Virtually Invisible,

and Voice4Video are trademarks of Bose Corporation.

Bose Corporation Headquarters: 1-877-230-5639

prior written permission.

ENG

To view the license disclosures that apply to the third-party software packages included as components of your

Bose Smart Soundbar 700 product:

1. On the remote, press and hold the Bluetooth button l and Skip backward button J for 5 seconds.

2. Connect a USB cable to the SERVICE connector on the back of the soundbar.

3. Connect the other end of the cable to a computer.

4. On the computer, enter http://203.0.113.1/opensourcehttp://203.0.113.1/opensource in a browser window to display the EULA and

license disclosure.

LICENSE DISCLOSURES

ENG

CONTENTS

WHAT’S IN THE CARTON

Contents ............................................................................................................................. 14

SOUNDBAR PLACEMENT

Recommendations.......................................................................................................... 15

Wall mount the soundbar ............................................................................................ 16

POWER

Connect the soundbar to power ............................................................................... 17

Network standby ............................................................................................................. 17

BOSE MUSIC APP SETUP

Download the Bose Music app .................................................................................. 18

EXISTING BOSE MUSIC APP USERS

Add the soundbar to an existing account ............................................................. 19

Connect to a dierent Wi-Fi® network ................................................................... 19

ADAPTIQ AUDIO CALIBRATION

Run ADAPTiQ audio calibration ................................................................................ 20

SOUNDBAR CONTROLS

Voice assistant controls ................................................................................................ 21

Remote functions ............................................................................................................ 22

Power ........................................................................................................................... 23

Sources ....................................................................................................................... 24

Presets ........................................................................................................................ 25

Media playback, channels, and volume .......................................................... 26

Cable/satellite functions ...................................................................................... 27

Adjust the bass ................................................................................................................ 27

Program a third-party remote ................................................................................... 27

ENG

CONTENTS

VOICE ASSISTANT

Voice assistant options ................................................................................................. 28

Set up your voice assistant ......................................................................................... 28

Access Amazon Alexa ................................................................................................... 29

Use your voice ......................................................................................................... 29

Use the soundbar controls .................................................................................. 30

Control audio with Voice4Video™ ............................................................................ 31

Set up Voice4Video™ ............................................................................................ 31

Access Your Google Assistant ................................................................................... 33

Use your voice ......................................................................................................... 33

Use the soundbar controls .................................................................................. 34

Play music with your Google Assistant ................................................................. 35

Choose a default audio service ......................................................................... 35

PRESET PERSONALIZATION

Set a preset ....................................................................................................................... 36

Play a preset ..................................................................................................................... 38

BLUETOOTH® CONNECTIONS

Connect a mobile device ............................................................................................. 39

Disconnect a mobile device ........................................................................................ 40

Reconnect a mobile device ......................................................................................... 40

Connect an additional mobile device .................................................................... 41

Clear the soundbar device list ................................................................................... 41

STREAM AUDIO WITH AIRPLAY

Stream audio from the Control Center ................................................................... 42

Stream audio from an app .......................................................................................... 42

ENG

CONTENTS

SOUNDBAR STATUS

Wi-Fi status ....................................................................................................................... 43

Bluetooth status .............................................................................................................. 43

Voice assistant status .................................................................................................... 44

Microphone o indicator ..................................................................................... 44

Media playback and volume ....................................................................................... 45

Update and error status ............................................................................................... 45

ADVANCED FEATURES

Update the soundbar .................................................................................................... 46

Disable/enable Wi-Fi capability ................................................................................ 46

CONNECT BOSE PRODUCTS

Connect accessories ...................................................................................................... 47

Connect a Bose SoundLink Bluetooth speaker or Bose headphones........ 47

Beneﬁts ....................................................................................................................... 47

Compatible products ............................................................................................ 47

Connect using the Bose Music app ................................................................. 48

Reconnect a Bose SoundLink Bluetooth speaker or Bose headphones ... 48

CARE AND MAINTENANCE

Install the remote batteries ......................................................................................... 49

Clean the soundbar ........................................................................................................ 50

Replacement parts and accessories ........................................................................ 50

Limited warranty ............................................................................................................. 50

TROUBLESHOOTING

Try these solutions ﬁrst ................................................................................................ 51

Other solutions ................................................................................................................ 51

Reset the soundbar ........................................................................................................ 59

CONTENTS

ENG

APPENDIX: SETUP REFERENCE

Connection options ........................................................................................................ 60

Connect the soundbar to your TV ........................................................................... 61

Option 1 (preferred): HDMI eARC or ARC..................................................... 61

Option 2: Optical ..................................................................................................... 62

Check for sound ............................................................................................................. 63

ENG

WHAT’S IN THE CARTON

CONTENTS

Conﬁrm that the following parts are included:

Bose Smart Soundbar 700

Bose Soundbar Universal Remote AA Battery (4)

Power cord* HDMI cable

Optical cable

Cleaning cloth

ADAPTiQ headset

*May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged or if the glass on the soundbar is broken,

do NOT use it. Contact your authorized Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/SB700worldwide.Bose.com/Support/SB700

ENG

SOUNDBAR PLACEMENT

RECOMMENDATIONS

For best performance, follow these recommendations when placing the soundbar:

• Do NOT place any objects on top of the soundbar.

• To avoid wireless interference, keep other wireless equipment 1 – 3 ft.

(0.3 – 0.9 m) away from the soundbar. Place the soundbar outside and away from

metal cabinets, other audio/video components and direct heat sources.

• Place the soundbar directly below (preferred) or above your TV with the grille

facing into the room.

• Place the soundbar on its rubber feet on a stable and level surface. For proper

support, both feet must be resting on the surface. Vibration can cause the soundbar

to move, particularly on smooth surfaces like marble, glass or highly polished wood.

• Keep the back side of the soundbar at least 0.4 in. (1 cm) from any other surface.

Blocking the ports on this side aects acoustic performance.

• Make sure there is an AC (mains) outlet nearby.

• For best sound quality, do NOT place the soundbar in an enclosed cabinet or

diagonally in a corner.

• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as

close as possible to the front edge of the shelf or TV stand for optimal

acoustic performance.

CAUTION: Do NOT place the soundbar on its front, back or top when in use.

ENG

SOUNDBAR PLACEMENT

WALL MOUNT THE SOUNDBAR

You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket,

contact your authorized Bose dealer.

Visit: worldwide.Bose.com/Support/SB700worldwide.Bose.com/Support/SB700

CAUTION: Do NOT use any other hardware to mount the soundbar.

ENG

POWER

CONNECT THE SOUNDBAR TO POWER

1. Connect the power cord to the b connector on the back of the soundbar.

2. Plug the other end of the power cord into an AC (mains) power outlet.

The soundbar powers on and the light bar glows solid amber.

NETWORK STANDBY

The soundbar transitions to network standby when audio has stopped and you have

not pressed any buttons for 20 minutes. To wake the soundbar from network standby:

• Play or resume audio using your mobile device or using the Bose Music app.

• Talk to Amazon Alexa or your Google Assistant.

• On the remote, press the Power button I, a source button (see page 24), or

Bose Music button m then a preset button (see page 25).

NOTES:

• To access your voice assistant in network standby, make sure the soundbar is set up

using the Bose Music app and the microphone is on (see page 28).

• You can disable the standby timer using the Bose Music app.

ENG

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the soundbar from your mobile device,

such as a smartphone or tablet.

Using the app, you can stream music, set and change presets, add music services,

explore internet radio stations, conﬁgure Amazon Alexa or your Google Assistant, and

manage soundbar settings.

NOTE: If you have already created a Bose account in the Bose Music app for another

Bose product, see “Existing Bose

Music App Users” on page 19.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

2. Follow the app instructions.

ENG

ADD THE SOUNDBAR TO AN EXISTING ACCOUNT

In the Bose Music app, go to the My Products screen and add your

Bose Smart Soundbar 700.

CONNECT TO A DIFFERENT WI-FI NETWORK

Connect to a dierent network if your network name or password has changed, or if

you want to change or add another network.

1. On the remote, press and hold the TV button O and Skip backward button J until

the light bar glows amber.

2. On your mobile device, open your Wi-Fi settings.

3. Select Bose Soundbar 700.

4. Open the Bose Music app, and follow the app instructions.

NOTE: If the app doesn’t prompt you for setup, go to the My Products screen and

add your soundbar.

EXISTING BOSE MUSIC APP USERS

ENG

ADAPTIQ AUDIO CALIBRATION

After you set up the soundbar using the Bose Music app, the app prompts you to run

ADAPTiQ audio calibration for best acoustic performance. ADAPTiQ audio calibration

customizes the sound of the system to the acoustics of your listening area by taking

ﬁve audio measurements. To run an audio calibration, you need 10 minutes when the

room is quiet.

During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset

(provided with the soundbar) measures the sound characteristics of your room to

determine optimal sound quality.

RUN ADAPTIQ AUDIO CALIBRATION

If you later connect an optional bass module or surround speakers, move the

soundbar or move any furniture, run ADAPTiQ audio calibration again to ensure

optimal sound quality.

To run ADAPTiQ audio calibration, use the Bose Music app. You can access this option

from the Settings menu.

ENG

SOUNDBAR CONTROLS

The soundbar controls are located on the top of the soundbar and on the remote.

NOTE: You can also control your soundbar using the Bose Music app.

Light bar (see page 43)

Action button (see page 29)

Microphone o button (see page 29)

Microphone o indicator (see page 44)

VOICE ASSISTANT CONTROLS

You can use the Action button b and Microphone o button n to control

Amazon Alexa (see page 30) or your Google Assistant (see page 34).

ENG

REMOTE FUNCTIONS

Use the remote to control the soundbar, sources connected to the soundbar,

Bluetooth connections, and presets.

Navigation pad

Powers on/o the soundbar

(see page 23)

Source buttons (see page 24)

Displays the Internet TV

home page or the current

source’s home menu

Lists recorded

DVR programs

Numeric keypad.

Numbers 1 – 6 play music from

preset streaming music

sources (see page 38)

Selects a source connected

to your TV

Previous channel, chapter

or track (see page 26)

Media playback (see page 26)

Powers on/o the

selected source

(see page 24)

Cable/satellite function buttons

(see page 27)

Channel controls (see page 26)

Mute/Unmute

(see page 26)

Volume controls (see page 26)

NOTE: You program your remote using the Bose Music app.

SOUNDBAR CONTROLS

ENG

SOUNDBAR CONTROLS

Power

To power the soundbar on/o, press the Power button I on the remote.

When powered on, the remote buttons glow according to the last active source.

Power button

NOTES:

• When you plug the soundbar into an AC (mains) outlet, the soundbar

automatically powers on.

• The ﬁrst time the soundbar is powered on, the soundbar defaults to TV g source.

• You can still access your voice assistant when the soundbar is powered o as long

as it has been set up using the Bose Music app and the microphone is on

(see page 28).

TIP: You can also use Voice4Video™ to power the soundbar on/o (see page 31).

ENG

SOUNDBAR CONTROLS

Sources

The remote has four programmable source buttons (g, s, t, and q). You can

program these buttons to control your TV, cable/satellite box, game system, DVD or

Blu-ray Disc™ player or other source. You can switch between sources by selecting

dierent inputs on your TV using the remote.

Source buttons

TV input button

Source power button

1. On the remote, press the appropriate source button (g, s, t, or q).

The remote buttons glow according to the selected source.

2. Press .

The source powers on.

3. Press .

4. Select the correct input on your TV.

NOTES:

• If CEC is enabled on your TV, the TV may automatically switch the source when the

source is powered on.

• Pressing source buttons on the remote doesn’t change the TV input. It powers on

the soundbar and changes the mode of the remote so that the remote can control

the source functions.

• The remote is programed to your TV during setup using the Bose Music app.

If you replace your TV, use the Bose Music app to program the remote to your

new TV.

TIP: You can also use Voice4Video™ to select your source (see page 31).

SOUNDBAR CONTROLS

ENG

Presets

The soundbar includes six presets that you can set to play audio from your favorite

music services. Once set, you can access your music, at any time, with a simple touch

of a button on the remote or using the Bose Music app.

Preset buttons (1 – 6)

For more information about presets, see “Preset Personalization” on page 36.

SOUNDBAR CONTROLS

ENG

Media playback, channels, and volume

Volume controls

Channel controls

Mute/Unmute

FUNCTION WHAT TO DO

Play/Pause

Press F.

When audio is paused, the sides of the light bar glow solid

white until audio resumes.

Skip backward

Press J.

Skip forward

Press v.

Previous channel, chapter,

or track

Press r.

Volume up

Press H.

NOTE: To quickly increase the volume, press and hold H.

Previous channel, chapter or track

Media playback

SOUNDBAR CONTROLS

ENG

FUNCTION WHAT TO DO

Volume down

Press z.

NOTE: To quickly decrease the volume, press and hold z.

Mute/Unmute

Press A.

When audio is muted, the left side of the light bar glows

solid white until audio resumes.

NOTE: You can also press H to resume audio.

Channel up

Press P.

Channel down

Press r.

TIP: You can also use Voice4Video™ to control media playback and volume for certain

sources (see page 31).

Cable/satellite functions

The red, green, yellow and blue buttons on the remote correspond with the

color-coded function buttons on your cable/satellite box. Refer to your cable/satellite

box owner’s guide.

ADJUST THE BASS

To adjust the bass, use the Bose Music app. You can access this option from the

Settings menu.

PROGRAM A THIRD-PARTY REMOTE

You can program a third-party remote, such as your cable/satellite box remote,

to control the soundbar. Refer to your third-party remote owner’s guide or website

for instructions.

Once programmed, the third-party remote controls basic soundbar functions such as

power on/o and volume.

NOTE: Not all third-party remotes are compatible with the soundbar. The remote

must support IR (infrared) signals in order to control the soundbar.

ENG

VOICE ASSISTANT

VOICE ASSISTANT OPTIONS

You can program your soundbar to quickly and easily access Amazon Alexa or your-

Google Assistant.

NOTE: Amazon Alexa and the Google Assistant aren’t available in certain languages

and countries.

OPTIONS HOW TO USE

Amazon Alexa

Use your voice and/or the Action button b

(see page 30).

Your Google Assistant

Use voice and/or the Action button b

(see page 34).

NOTE: You can’t set the soundbar to access Amazon Alexa and the Google Assistant

at the same time.

SET UP YOUR VOICE ASSISTANT

Before you begin, make sure your mobile device and the soundbar are connected to

the same Wi-Fi network.

To set up your voice assistant, use the Bose Music app. You can access this option

from the Settings menu.

NOTE: When setting up your voice assistant, make sure you use the same audio

service account that you used in the Bose Music app.

VOICE ASSISTANT

ENG

ACCESS AMAZON ALEXA

Alexa is the intelligent cloud-based voice service that you can talk to on your

soundbar. All you have to do is ask Alexa to play music, hear the news, set a timer,

control your smart home, and more. Alexa is also designed to protect your privacy –

you can view and delete your voice requests at any time in the Alexa app.

For more information about what Alexa can do, visit:

https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

NOTE: Alexa isn’t available in certain languages and countries.

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Talk to Alexa Help me get started.

Play audio

Play rock music.

NOTE: Amazon Music is set as the default music

service. To change the default music service,

use the Alexa app.

Pause audio Pause.

Control volume Volume up.

Skip to the next song Skip.

Play from a speciﬁc audio service

Play NPR on Tunein.

NOTE: Amazon Alexa doesn’t support all

audio services.

Play on a speciﬁc speaker

Play jazz in the “Kitchen.”

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple

speakers have the same name, use the name

assigned in the Alexa app or change the name

in the Bose Music app.

Set a timer Set a timer for ﬁve minutes.

Discover more skills What are your popular skills?

Stop Alexa Stop.

VOICE ASSISTANT

ENG

Use the soundbar controls

The Action button b and Microphone o button n are used to control Alexa. They are

located on the top of the soundbar.

Microphone

o button

THINGS TO TRY WHAT TO DO

Talk to Alexa

Tap b then say your request.

For a list of things to try, visit:

https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

Stop alarms and timers

Tap b.

Stop Alexa

Tap b.

Turn the microphone on/o

Tap n.

NOTE: When the microphone is o, the Microphone

o indicator glows solid red, and you can’t

access Alexa.

VOICE ASSISTANT

ENG

CONTROL AUDIO WITH VOICE4VIDEO™

Bose Voice4Video™ technology expands your Amazon Alexa voice capabilities like no

other soundbar can. In addition to controlling your smart soundbar, you can control

your TV and cable or satellite box with just your voice. With one simple ask of Alexa,

you can turn on your TV and smart soundbar, tune to a station by network name

or channel number, and start watching your favorite shows instantly. Say goodbye

to missing remotes and remote tutorials, because Bose Voice4Video™ will make

everyone feel like experts — even the babysitter or your tech-troubled in-laws.

Set up Voice4Video™

To set up Voice4Video™, use the Bose Music app.

NOTE: Before setting up Voice4Video™, you must set up Alexa in the Bose Music app

(see page 28).

VOICE ASSISTANT

ENG

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Power on TV Turn on TV.

Power o TV Turn o TV.

Play video Play.

Pause video Pause.

Resume video Resume.

Skip video forward Next.

Skip video backward Previous.

Switch input to Bluetooth audio Switch to Bluetooth.

Watch a speciﬁc network* Watch NFL Network.

Watch a speciﬁc channel number* Watch channel 802.

Skip to the next channel* Next channel.

Skip backward to the

previous channel*

Previous channel.

*Only available for cable or satellite boxes.

VOICE ASSISTANT

ENG

ACCESS YOUR GOOGLE ASSISTANT

Get hands-free help from your Bose Smart Soundbar 700, which now works with your

Google Assistant so you can pause and play your favorite media using just your voice.

For more information on what your Google Assistant can do, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

NOTES:

• The Google Assistant isn’t available in certain languages and countries.

• For more information about playing audio with your Google Assistant, “Play music

with your Google Assistant” on page 35.

Use your voice

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Access Google’s smarts How do you say friend in Spanish?

Have family fun What noise does an elephant make?

Set a reminder Remind me to call mom on Thursday.

Check your calendar How does my day look?

Control your smart home Turn o the lights.

VOICE ASSISTANT

ENG

Use the soundbar controls

You can use the Action button b and Microphone o button n to control your

Google Assistant. They are located on the top of the soundbar.

Microphone o

button

THINGS TO TRY WHAT TO DO

Talk to your Google Assistant

Tap b then say your request.

For a list of things to try, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

Stop alarms and timers

Tap b.

Stop your Google Assistant

Tap b.

Turn the microphone on/o

Tap n.

NOTE: When the microphone is o, the Microphone

o indicator glows solid red, and you can’t

access your Google Assistant.

VOICE ASSISTANT

ENG

VOICE ASSISTANT

PLAY MUSIC WITH YOUR GOOGLE ASSISTANT

You can ask your Google Assistant to play music from your default audio service or

from a speciﬁc audio service.

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Play music

Play jazz.

NOTE: The Google Assistant uses your default audio

service. To change the default audio service,

use the Google Assistant app.

Control your speaker Turn it up.

Play from a speciﬁc audio service

Play NPR on TuneIn.

NOTE: The Google Assistant doesn’t support all

audio services.

Play on a speciﬁc speaker

Play hip-hop in the kitchen.

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple

speakers have the same name, use the name

assigned in the Google Assistant app or

change the name in the Bose Music app.

Choose a default audio service

During initial setup for your Google Assistant, the Google Assistant app prompts

you to select a default audio service. When using your Google Assistant with Bose

products, only Pandora and Spotify are supported default services. Although other

audio services are listed as available during setup, they are not supported.

For the best experience, choose Pandora or Spotify as your default audio service.

If you choose an unsupported audio service, you hear an error message when

requesting to play music.

ENG

PRESET PERSONALIZATION

You can control presets using the Bose Music app or the remote.

NOTE: You can’t set presets in Bluetooth mode.

SET A PRESET

1. Stream music using the Bose Music app.

2. On the remote, press the Bose Music button m.

Bose Music button

ENG

PRESET PERSONALIZATION

3. Press and hold a preset button until you hear a tone.

Preset buttons

ENG

PRESET PERSONALIZATION

PLAY A PRESET

1. On the remote, press the Bose Music button m.

2. Press a preset button to play music.

Preset buttons

ENG

BLUETOOTH CONNECTIONS

Bluetooth wireless technology lets you stream music from mobile devices such as

smartphones, tablets, and laptop computers. Before you can stream music from a

device, you must connect your device to the soundbar.

CONNECT A MOBILE DEVICE

1. On the remote, press the Bluetooth button l.

Bluetooth button

The light bar pulses blue.

2. On your mobile device, turn on the Bluetooth feature.

TIP: The Bluetooth menu is usually found in the Settings menu.

ENG

BLUETOOTH CONNECTIONS

3. Select your soundbar from the device list.

TIP: Look for the name you entered for your soundbar in the Bose

Music app.

If you didn’t name your soundbar, the default name appears.

Device Name

Once connected, you hear a tone. The light bar glows solid white then fades to

black. The soundbar’s name appears in the mobile device list.

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

TIP: You can also use Bluetooth settings on your mobile device. Disabling the

Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

On the remote, press the Bluetooth button l.

The soundbar tries to connect with the most recently connected device.

NOTES:

• Make sure the Bluetooth feature is enabled on your mobile device.

• The device must be within 30 ft. (9 m) and powered on.

ENG

BLUETOOTH CONNECTIONS

CONNECT AN ADDITIONAL MOBILE DEVICE

You can store up to eight devices in the soundbar device list, and the soundbar can be

actively connected to two devices at a time.

NOTE: You can play audio from only one device at a time.

1. On the remote, press and hold the Bluetooth button l.

Bluetooth button

The light bar pulses blue.

2. On your mobile device, select your soundbar from the device list.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

CLEAR THE SOUNDBAR DEVICE LIST

1. Tap and hold l for 10 seconds until the light bar pulses white twice then fades

to black.

The light bar pulses blue.

2. Delete the speaker from the Bluetooth list on your device.

All devices are cleared, and the speaker is ready to connect (see page 39).

ENG

STREAM AUDIO WITH AIRPLAY

The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream

audio from your Apple device to the soundbar or multiple speakers.

NOTES:

• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.

• Your Apple device and soundbar must be connected to the same Wi-Fi network.

• For more information about AirPlay, visit: https://www.apple.com/airplayhttps://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.

2. Tap and hold the audio card in the top-right corner of the screen, then tap

the AirPlay icon A.

3. Select your soundbar or speakers.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.

2. Tap A.

3. Select your soundbar or speakers.

ENG

SOUNDBAR STATUS

The LED light bar located on the front of the soundbar shows the soundbar status.

Light bar

NOTE: The light bar displays one status at a time of the selected source.

WI-FI STATUS

Shows the Wi-Fi connection status of the soundbar.

LIGHT BAR ACTIVITY SYSTEM STATE

Pulsing white

Connecting to Wi-Fi

Solid white then fades

to black

Connected to Wi-Fi

BLUETOOTH STATUS

Shows the Bluetooth connection status of mobile devices.

LIGHT BAR ACTIVITY SYSTEM STATE

Pulsing blue

Ready to connect to

mobile device

Pulsing white

Connecting to

mobile device

Solid white then fades

to black

Connected to

mobile device

White light pulses twice

then fades to black

Clearing device list

ENG

SOUNDBAR STATUS

VOICE ASSISTANT STATUS

Shows the status of your voice assistant.

LIGHT BAR ACTIVITY

SYSTEM STATE

O Voice assistant is idle

White light slides to the

center then glows solid

Voice assistant is listening

White light slides to

the sides

Voice assistant is thinking

Pulsing white (full)

Voice assistant is speaking

Pulsing yellow

Notiﬁcation from

voice assistant

Microphone o indicator

Microphone o indicator

INDICATOR ACTIVITY SYSTEM STATE

Solid red The microphone is o

ENG

SOUNDBAR STATUS

MEDIA PLAYBACK AND VOLUME

Shows the soundbar status when controlling media playback and volume.

LIGHT BAR ACTIVITY

SYSTEM STATE

Two center lights glow

solid white

Play/Pause

Right end of the light bar

pulses white

Volume up

Left end of the light bar

pulses white

Volume down

Left end of the light bar

glows solid white

Mute

UPDATE AND ERROR STATUS

Shows the status of software updates and error alerts.

LIGHT BAR ACTIVITY SYSTEM STATE

Solid amber Wi-Fi setup in progress

White light slides from

right to left

Downloading update

White light slides from

left to right

Updating soundbar

Pulses amber four times

Source error - refer to the

Bose

Music app

Pulses red four times

Request is temporarily

unavailable - try again later

Solid red

Soundbar error - contact

Bose customer service

ENG

ADVANCED FEATURES

UPDATE THE SOUNDBAR

The soundbar updates automatically when connected to the Bose Music app and to

your Wi-Fi network.

DISABLE/ENABLE WI-FI CAPABILITY

On the remote, press and hold the Bose

Music button m and Skip forward button v

until the light bar pulses white twice then fades to black.

Bose Music button

Skip forward button

ENG

CONNECT BOSE PRODUCTS

CONNECT ACCESSORIES

You can connect any of these accessories to your soundbar. For more information,

refer to your accessory owner’s guide.

• Bose Bass Module 500: worldwide.Bose.com/Support/BASS500worldwide.Bose.com/Support/BASS500

• Bose Bass Module 700: worldwide.Bose.com/Support/BASS700worldwide.Bose.com/Support/BASS700

• Acoustimass 300 bass module: global.Bose.com/Support/AM300global.Bose.com/Support/AM300

• Bose Surround Speakers: worldwide.Bose.com/Support/WSSworldwide.Bose.com/Support/WSS

• Bose Surround Speakers 700: worldwide.worldwide.Bose.com/Support/WSS700Bose.com/Support/WSS700

• Virtually Invisible 300 wireless surround speakers:

global.Bose.com/Support/VI300global.Bose.com/Support/VI300

CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER

OR BOSE HEADPHONES

With Bose SimpleSync™ technology, you can connect certain Bose SoundLink

Bluetooth speakers or Bose headphones to the soundbar for a new way to hear your

music and movies.

Beneﬁts

• A personal TV listening experience: Listen to TV without disturbing others by

connecting your Bose headphones to the soundbar. Use independent volume

controls on each product to lower or mute the soundbar while keeping your

headphones as loud as you like.

• Another room of audio: Listen to the same song in two dierent rooms at the same

time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.

NOTE: SimpleSync™ technology has a Bluetooth range of 30 ft (9 m). Walls and

construction materials can aect reception.

Compatible products

You can connect most Bose SoundLink Bluetooth speakers and select Bose

headphones to the soundbar.

Popular compatible products include:

• Bose SoundLink Revolve+ Bluetooth speaker

• Bose SoundLink Mini Bluetooth speaker

• Bose SoundLink Color Bluetooth speaker

• Bose Noise Cancelling Headphones 700

• Bose QuietComfort 35 wireless headphones

New products are added periodically. For a complete list and more information, visit:

worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

ENG

Connect using the Bose Music app

To connect your Bose SoundLink Bluetooth speaker or Bose headphones to the

soundbar, use the Bose Music app. For more information, visit:

worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

NOTES:

• Make sure that the product you’re connecting to is powered on, within 30 ft (9 m) of

the soundbar, and ready to connect to another device. For more information, refer

to your product owner’s guide.

• You can connect only one product at a time to the soundbar.

RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER

OR BOSE HEADPHONES

Power on your Bose SoundLink Bluetooth speaker or Bose headphones.

Your speaker or headphones try to connect to the most recently-connected Bluetooth

device, including the soundbar.

NOTES:

• The soundbar must be within range (30 ft or 9 m) and powered on.

• If your speaker doesn’t connect, see “Soundbar doesn’t reconnect to a

previously-connected Bose SoundLink Bluetooth speaker” on page 57.

• If your headphones don’t connect, see “Soundbar doesn’t reconnect to

previously-connected Bose headphones” on page 57.

CONNECT BOSE PRODUCTS

ENG

CARE AND MAINTENANCE

INSTALL THE REMOTE BATTERIES

1. Slide open the battery compartment cover on the back of the remote.

2. Insert the four provided AA (IEC-LR3) 1.5V batteries. Match the H and z symbols

on the batteries with the H and z markings inside the compartment.

3. Slide the battery compartment cover back into place.

ENG

CARE AND MAINTENANCE

CLEAN THE SOUNDBAR

Clean the exterior of the soundbar with the provided cleaning cloth or another soft

dry cloth.

CAUTIONS:

• Do NOT allow liquids to spill onto the system or into any openings.

• Do NOT blow air into the system.

• Do NOT use a vacuum to clean the system.

• Do NOT use any sprays near the system.

• Do NOT use any solvents, chemicals or cleaning solutions containing alcohol,

ammonia or abrasives.

• Do NOT allow objects to drop into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: worldwide.Bose.com/Support/SB700worldwide.Bose.com/Support/SB700

LIMITED WARRANTY

The soundbar is covered by a limited warranty. Visit our website at

global.Bose.com/warrantyglobal.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/registerglobal.Bose.com/register for instructions.

Failure to register will not aect your limited warranty rights.

ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the soundbar:

• Make sure the soundbar is connected to a live AC (mains) outlet.

• Secure all cables.

• Verify the state of the light bar (see page 43).

• Move the soundbar away 1 – 3 ft. (0.3 – 0.9 m) from possible interference (wireless

routers, cordless phones, televisions, microwaves, etc.).

• Move the soundbar within the recommended range of your wireless router or

mobile device for proper operation.

• Place the soundbar according to the placement guidelines (see page 15).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact

Bose customer service.

Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact

SYMPTOM SOLUTION

No HDMI eARC (ARC)

or optical connector

on your TV

Connect to your TV using an audio converter and separate audio

cable, such as a coaxial, 3.5 mm or analog audio cable (not

provided). The type of converter and cable you need depends on

the audio output connectors available on your TV.

Soundbar doesn’t

power on

Plug the power cord into a dierent AC (mains) outlet.

Use the remote to power on the soundbar (see page 23).

Unplug the power cords for the soundbar and optional bass module

or surround speakers, wait 30 seconds and ﬁrmly plug them into the

AC (mains) outlet.

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Remote is

inconsistent or

doesn’t work

Match the H and z symbols on the batteries with the H and z

markings inside the compartment (see page 49).

If the cable/satellite function buttons on the remote are pulsing,

the batteries are low (see page 27). Replace the batteries

(see page 49).

Make sure the remote is within operating range 20 ft. (6 m) of

the soundbar.

Make sure there are no obstructions between the remote and

the soundbar.

Make sure you are in the correct source by pressing the volume

button on the remote to see if the correct source button ﬂashes.

On the soundbar, tap and hold the Action button b for 5 seconds

to pair the remote with the soundbar. Insert the batteries into the

remote (see page 49). The remote turns on and the source

buttons glow.

NOTE: This solution applies only if a voice assistant hasn’t been

set up, there isn’t an Ethernet connection, or there isn’t any

other network connection.

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Intermittent or

no audio

If the left side of the light bar is glowing solid white, the soundbar is

muted. Press the Mute/Unmute button A to unmute the soundbar.

Make sure your mobile device is not muted.

Increase the volume on the soundbar (see page 26) or your

mobile device.

Switch to a dierent source (see page 24).

Play audio from a dierent application or music service.

If the audio is from a Wi-Fi source, reset the router.

Restart your mobile device.

Make sure you’re using a compatible Bluetooth mobile device.

NOTE: You can’t connect Bluetooth headphones to the soundbar.

Make sure that the soundbar’s HDMI cable is inserted into a

connector on your TV labeled eARC or ARC (Audio Return

Channel), not a standard HDMI connector. If your TV does not have

an HDMI eARC or ARC connector, connect the soundbar using the

optical cable (see page 62).

If the soundbar is connected to your TV’s HDMI eARC or ARC

connector, make sure that Consumer Electronics Control (CEC) is

enabled in your TV system menu. Your TV may refer to CEC by a

dierent name. Refer to your TV owner’s guide.

Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or

ARC connector and reconnect it.

Insert the optical cable into a connector on your TV labeled Output

or OUT, not Input or IN.

Unplug the power cords for the soundbar and optional bass module

or surround speakers, wait 30 seconds and ﬁrmly plug them into the

AC (mains) outlet.

Soundbar doesn’t

connect to bass

module or

surround speakers

Refer to your bass module or surround speakers owner’s guide for

troubleshooting (see page 47).

Make sure our bass module or surround speakers are compatible

with the soundbar (see page 47).

Unplug the power cords for the soundbar and optional bass module

or surround speakers, wait 30 seconds and ﬁrmly plug them into the

AC (mains) outlet.

No audio from bass

module or

surround speakers

Make sure your bass module or surround speakers are compatible

with the soundbar (see page 47).

Make sure the software is current in the Bose Music app.

Adjust the bass level using the Bose Music app (see page 27).

Switch to a dierent source (see page 24).

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Sound is coming from

TV speaker

Make sure that the soundbar’s HDMI cable is inserted into a

connector on your TV labeled eARC or ARC (Audio Return Channel).

If your TV does not have an HDMI eARC or ARC connector, connect

to the soundbar using the optical cable (see page 62).

Turn o your TV speakers. Refer to your TV owner’s guide.

If the soundbar is connected to your TV’s HDMI eARC or ARC

connector, make sure that Consumer Electronics Control (CEC) is

enabled in your TV system menu. Your TV may refer to CEC by a

dierent name. Refer to your TV owner’s guide.

Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or

ARC connector and reconnect it.

Decrease your TV volume to its lowest setting.

Connect to the soundbar using both the HDMI cable (see page

61) and optical cable (see page 62).

Poor or

distorted audio

Test dierent sources if available.

Make sure that your TV can output surround sound audio. Refer to

your TV owner’s guide.

If the audio is being played from another device, reduce the volume

of that device.

Adjust the bass level using the Bose Music app (see page 27).

Power o your TV speakers. Refer to your TV owner’s guide.

Run ADAPTiQ audio calibration (see page 20).

Soundbar doesn’t

play audio from the

correct source or

selects the incorrect

source after a delay

Set CEC to Alternate using the Bose

Music app.

Disable CEC on your source (refer to the source owner’s guide for

more information).

Connect to the soundbar using both the HDMI cable (see page

61) and the optical cable (see page 62).

Soundbar and source

do not power

on/o simultaneously

On the remote, press the source button for the source that is out

of sync.

Press the Power button I to power on/o the source.

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Soundbar doesn’t

connect to

Wi-Fi network

In the Bose Music app, select correct network name, and enter the

network password (case-sensitive).

Make sure the soundbar and your mobile device are connected to

the same Wi-Fi network.

If your network information has changed, see page 19.

Enable Wi-Fi on the mobile device you are using for setup.

Close other open applications on your mobile device.

Restart your mobile device and router.

If your router supports both 2.4GHz and 5GHz bands, make sure

both your mobile device and the soundbar are connecting to the

same band.

NOTE: Give each band a unique name to make sure you’re

connecting to the correct band.

Reset the router.

Unplug the power cords for the soundbar and optional bass module

or surround speakers, wait 30 seconds and ﬁrmly plug them into

the AC (mains) outlet. Uninstall the Bose Music app on your mobile

device, reinstall the app and restart setup.

Connect to the network using an Ethernet cable.

Soundbar doesn’t

connect to

Bluetooth device

On your mobile device, turn the Bluetooth feature o and then on.

Delete the soundbar from the Bluetooth list. Connect again

(see page 39).

Connect a dierent mobile device (see page 39).

Make sure you’re using a compatible Bluetooth mobile device.

NOTE: You can’t connect Bluetooth headphones to the soundbar.

Remove the soundbar from your mobile device Bluetooth pairing list

and connect again (see page 39).

Clear the soundbar device list (see “Clear the soundbar device list”

on page 41) and connect again (see page 41).

Soundbar doesn’t

stream audio

using AirPlay

Make sure your soundbar is powered on and in range

(see page 15).

Make sure your Apple device and your soundbar are connected to

the same Wi-Fi network.

Update your Apple device.

Make sure the soundbar is up-to-date (see page 46).

If you can’t ﬁnd the AirPlay icon A in the music app you are

streaming from, stream audio from the Control Center.

For additional support, visit: https://www.apple.com/airplayhttps://www.apple.com/airplay

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Bose

Music app

doesn’t work on

mobile device

Make sure your mobile device is compatible with the Bose Music app

and meets minimum system requirements. For more information,

refer to the app store on your mobile device.

Uninstall the Bose Music app on your mobile device then reinstall the

app (see page 18).

Soundbar isn’t visible

to add to a nother

Bose account

Make sure sharing is enabled on your soundbar using the Bose

Music app.

Make sure the soundbar and your mobile device are connected to

the same Wi-Fi network.

Alexa doesn’t

respond

Make sure Alexa has been set up using the Bose Music app

(see page 28).

NOTE: The soundbar must be set up and connected to your Wi-Fi

network using the Bose Music app.

Make sure you’re in a country where Amazon Alexa is available.

Make sure the Microphone o indicator is not glowing red. To turn

on the microphone, see page 30.

Connect your mobile device to Wi-Fi.

Make sure you are using the most up-to-date version of the Amazon

Alexa app.

Make sure your mobile device is compatible.

Make sure the wake word is enabled (see page 29).

Remove Alexa from the soundbar using the Bose Music app. Add

Alexa again.

Make sure you say the name you assigned in the Bose Music app. If

multiple speakers have the same name, use the name assigned in

the Alexa app or change the name in the Bose Music app.

If using Voice4Video™:

• Make sure there are no obstructions between the soundbar, your

TV, and/or cable or satellite box.

• Make sure the soundbar is connected using the HDMI cable

(see page 61).

• Make sure you have set up this feature using the Bose Music app

and connected your TV and/or cable or satellite box.

• Make sure you have entered your postal code and service

provider for your cable/satellite box.

For additional support, visit: https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Your Google Assistant

doesn’t respond

Make sure your Google Assistant has been set up using the

Bose Music app (see page 28).

Connect your mobile device to Wi-Fi.

Make sure you’re in a country where the Google Assistant

is available.

Make sure you are using the most up-to-date version of the Google

Assistant app.

Make sure your mobile device is compatible.

Remove your Google Assistant from the soundbar using the Bose

Music app. Then, add your Google Assistant again.

Choose Pandora or Spotify as your default audio service

(see page 35).

Make sure you use the same audio service account on the Bose

Music app and Google Assistant app.

Your Google Assistant may not support your request. New features

are added periodically.

For additional support, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

Change your Google

Assistant personal

result settings

To turn o personal results or change the account for personal

results, use the Settings menu in the Google Assistant app.

Preset doesn’t

respond

Make sure the preset has been set (see page 36).

Soundbar doesn’t

connect to a Bose

SoundLink Bluetooth

speaker or

Bose headphones

Make sure that your speaker or headphones are powered on, within

30 ft (9 m) of the soundbar, and ready to connect to another device.

For more information, refer to your product owner’s guide.

Soundbar doesn’t

reconnect to a

previously-connected

Bose SoundLink

Bluetooth speaker

On your speaker, use the product controls to cycle through the

product device list until you hear the name for your soundbar. For

product-speciﬁc instructions, refer to your speaker owner’s guide.

Soundbar doesn’t

reconnect to

previously-connected

Bose headphones

Connect using the Bose Music app. You can access this option from

the Settings menu.

ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Delayed audio from

a connected Bose

SoundLink Bluetooth

speaker or

Bose headphones

Not all speakers or headphones can play audio in perfect sync when

connected to the soundbar. To check if your product is

compatible, visit: worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

Install any available software updates for your speaker or

headphones. To check for updates, open the appropriate Bose app

for your product on your mobile device or visit

btu.Bose.combtu.Bose.com on your computer.

ENG

TROUBLESHOOTING

RESET THE SOUNDBAR

Factory reset clears all source, volume, network and ADAPTiQ audio calibration

settings from the soundbar and returns it to original factory settings.

1. On the remote, press and hold the Power button I and Skip forward button v for

5 seconds until light bar pulses white twice then fades to black.

Skip forward button

Power button

The soundbar reboots. When the reset is complete, the light bar glows

solid amber.

2. To restore the soundbar’s network and audio settings:

a. Launch the Bose

Music app on your mobile device and add the soundbar to your

network (see page 19).

b. Run ADAPTiQ audio calibration using the Bose Music app.

ENG

APPENDIX: SETUP REFERENCE

CONNECTION OPTIONS

Connect the soundbar to your TV using one of the following connection options:

Option 1 (preferred): HDMI eARC or ARC (Audio Return Channel)

Option 2: Optical

NOTE: The preferred option is to connect the soundbar to your TV’s HMDI eARC or

ARC connector using the HDMI cable.

1. On the back of your TV, locate the HDMI IN and Audio OUT (optical)

connector panels.

NOTE: Your TV’s connector panel may not appear as shown. Look for the shape of

the connector.

Option 1 (Preferred)

HDMI eARC or ARC: Use the

HDMI cable for this connection.

Option 2

Optical: If your TV doesn’t have an

HDMI eARC or ARC connector, use an

optical cable for this connection.

2. Choose an audio cable.

ENG

APPENDIX: SETUP REFERENCE

CONNECT THE SOUNDBAR TO YOUR TV

After choosing an audio cable, connect the soundbar to your TV.

Option 1 (preferred): HDMI eARC or ARC

1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC connector.

NOTE: Make sure you insert the HDMI cable into an HDMI eARC or ARC connector

on your TV, not a standard HDMI connector. If your TV does not have an

HDMI eARC or ARC connector, see page 62.

2. Insert the other end of the cable into the HDMI (ARC) connector on the soundbar.

ENG

APPENDIX: SETUP REFERENCE

Option 2: Optical

If your TV doesn’t have an HDMI eARC or ARC connector, use the optical cable to

connect the soundbar to your TV.

1. Remove the protective cap from both ends of the optical cable.

CAUTION: Inserting the plug in the wrong orientation can damage the plug

and/or the connector.

2. Insert one end of the optical cable into your TV’s Optical OUT connector.

3. Hold the plug at the other end of the optical cable.

4. Align the plug with the soundbar’s OPTICAL IN connector, and insert the

plug carefully.

NOTE: The connector has a hinged door that swings inward when inserting

the plug.

5. Firmly push the plug into the connector until you hear or feel a click.

ENG

APPENDIX: SETUP REFERENCE

CHECK FOR SOUND

NOTE: To avoid hearing distorted audio, turn o your TV speakers. Refer to your TV

owner’s guide for more information.

1. Power on your TV.

2. If you are using a cable/satellite box or other secondary source:

a. Power on this source.

b. Select the appropriate TV input.

3. If the soundbar is not powered on, press the Power button I on the remote.

You hear sound coming from the soundbar.

4. Press the Mute/Unmute button A.

You don’t hear sound coming from the TV speakers or soundbar.

NOTE: If you don’t hear sound coming from the soundbar or hear sound coming from

your TV speakers, see page 54.

AM810651-0010 Rev. 07