HARD ROCK HOTEL & CASINO ATLANTIC CITY
1000 BOARDWALK, ATLANTIC CITY, NJ 08401
609-449-6060
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WELCOME TO THE BAND!
Donna Ward, Vice President of Sales
Welcome to Hard Rock Hotel & Casino Atlantic City, the ultimate destination to
host your amplified event. First, I would personally like to thank you for choosing
Hard Rock Hotel & Casino Atlantic City, we are thrilled to show you why Hard Rock
– rocks this way. Everyone has spaces; we have venues. Whether it be a corporate
meeting, a trade show, your annual association meeting, or anything else that
may bring you to our beautiful location, Hard Rock promises to make your event
spectacular through and through.
Check in and plug in to our great experiences! From the moment you receive your
proposal to the moment you check out; our team will be with you every step of the
way providing our traditional amplified customer service to ensure your event is
executed flawlessly.
Once your event is confirmed and booked, we will assign your group to a Convention
Services Manager. They will be your point of contact, your band leader, and will
personally walk you through all steps necessary, providing unmatched customer
service the entire time. They will also introduce you to internal and external
partners in your process that you may need to orchestrate and communicate with
for flawless execution.
Our Audio-Visual team can assist you in making sure any presentation, speech or
technical content is shown effortlessly, while the banquets team ensures all your
guests are serviced by our award-winning team of culinary masters.
Our social purpose is the life of Hard Rock; our company is founded on the mottos
– Love All - Serve All, Take Time to Be Kind, Save the Planet and All is One, this will
be exemplified throughout your event with us.
Thank you in advance for the opportunity to show you why Hard Rock Hotel &
Casino Atlantic City makes a difference and we look forward to building a long-
lasting relationship with you.
Welcome to the Band
Love All - Serve All
Let us be your backstage hands to execute your
flawless event.
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Submit a copy of your marketing/promotional materials for approval.
Discuss Hospitality requirements with your CSM.
Make tentative banquet and wine selections.
Determine arrival/departure location for all planned transportation
with your CSM.
Submit all public space plans including signage, sponsorship and banner
requests.
90 DAYS OUT:
Provide shuttle bus schedules.
Decide dates + times for pre-convention and post-convention meetings.
Submit/double check on status requests to local authorities for Fire
Marshal, Health Permits and Gaming Compliance issues.
Submit an outline of power and rigging requirements to your CSM.
45 DAYS OUT:
Submit detailed and final specification for the set-up, audio visual, food
& beverage requirements for each of your functions.
Submit final floor plans for Atlantic City Fire Department approval.
THE CONVENTION CHECKLIST
12 MONTHS OUT:
Submit a tentative program.
9 MONTHS OUT:
Submit the company and contact names of your drayage company,
production company, security company and/or any other outside
companies you may have contracted.
Update tentative program.
6 MONTHS OUT:
Submit a copy of your certificate of insurance naming Boardwalk 1000
LLC and its affiliates, officers, directors, employees, representatives,
contractors, and agents as additional insured.
Submit a copy of your exhibitor list (if applicable).
Submit a preliminary program of all meetings, food & beverage
functions, exhibit hall hours with start and end times, a head count,
and set-up style (theater, classroom, conference, etc.) for each function.
Release all space not being utilized back to the hotel.
Review any other permits and certificates you may need with your
Catering & Convention Services Manager (CSM) to be sure they are
submitted.
Submit an outline of any functions requiring a set-up time of more than
2 hours prior to the scheduled event start time.
Review your equipment requirements to determine if you have needs
beyond the standard Hotel inventory. Needs beyond Hotel inventory
will incur additional charges that will be billed to the group’s Master
Account.
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21 DAYS OUT:
Submit any changes to original BEOs provided.
14 DAYS OUT:
Submit expected guest count for all F&B events.
10 DAYS OUT:
Provide arrival/departure manifest (if applicable).
Review event monitor posting(s) for all functions rooms.
3 BUSINESS DAYS OUT:
Submit final guarantees for all F&B events (guarantees are not subject
to reduction once given). Should no guarantee be submitted in writing,
you must accept and agree that the expected number is the standard
and, as such, is not subject to reduction.
30 DAYS OUT:
Submit an outline of any rehearsals that will be held in function rooms
(if applicable).
Finalize any outstanding details needed for your arrangements.
Submit final production schedule.
Submit any VIP requirements (rooms, amenities, etc.).
Submit notification of any news or print media that has been invited to
any of your events.
Finalize arrangements for any organized group transportation.
Submit insurance certificates for all outside vendors hired by your
organization to do work on your behalf (please note prior to work being
done in Hard Rock Hotel & Casino Atlantic City, all outside companies
must have certificates of insurance on file).
Ensure you or your production company have obtained necessary
approvals from local officials (Fire Marshal, health permits, Division of
Gaming Enforcement or other applicable agencies).
Submit security + EMT schedules (if applicable).
Submit final event schedule.
Submit meeting room re-key requests.
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ACCOUNTING | CREDIT
MASTER ACCOUNTS BILLED TO A CREDIT CARD
• In order to set up this form of billing, we request that you complete a credit card authorization form.
• Hard Rock Hotel & Casino Atlantic City accepts all major credit cards.
• Wire transfers and checks are accepted under strict guidelines
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BANQUET STANDARDS & POLICIES
ALCOHOLIC BEVERAGES & ALCOHOLIC BEVERAGE SERVICE
Hard Rock Hotel & Casino Atlantic City is regulated by the New Jersey State Division of Gaming Enforcement. Per DGE regulations, alcoholic
beverages of any kind will not be permitted to be brought into the hotel by the patron or any of the patron’s guests or invitees from the
outside. All beverage items must be purchased from the hotel. The DGE further prohibits removal of alcoholic beverages purchased by the
hotel for client consumption.
Alcoholic beverages may not be brought into Hard Rock Hotel & Casino Atlantic City from outside sources.
Bartenders are required whenever alcoholic beverages are served in the hotel function space. Hotel will use discretion and stopping alcohol on
a caseby-case basis, if necessary, as stipulated by law of the state of New Jersey. In the event that you wish to order special alcoholic beverages
that are not in Hard Rock Hotel & Casino Atlantic City’s inventory, these items must be ordered by the case and paid for in full. No refunds will
be issued for unused product. Unused cases may not be sent to guest suites or leave the meeting space.
The legal drinking age in New Jersey is 21. Proper identification is required when attending a function where alcohol is to be served.
BARTENDER SERVICE RATIO
The ratio of 1 bartender per 75 guests will apply to all functions with host paid bar service. If additional bartenders are requested, fees will apply.
Consult with your CSM.
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BANQUET GUARANTEE POLICIES
14 business days prior to all food functions, the hotel requires the expected number of guests for each scheduled event. The expected number
of guests cannot be reduced by more than 10% of the contracted estimated guest attendance.
• Final guarantees are due no later than 12 noon, 3 business days prior to the scheduled function.
• The guaranteed count provided is not subject to reduction, and charges will be applied accordingly.
• Should the client not notify Hard Rock Hotel & Casino Atlantic City of the guaranteed guest count, the expected number will be used as
the final guarantee.
• Should the guarantee decrease by 10%, Hard Rock Hotel & Casino Atlantic City reserves the right to charge room rental, service charges,
and/or relocate your group to a smaller room.
Please note the following shall apply to all increases in guarantees received within 72 business hours.
• Guarantee increases received less than 3 business days prior to the event that exceed the 5% overset shall incur a 10% price increase. This
excludes coffee, decaffeinated coffee, tea, soft drinks and mineral waters ordered on a consumption basis.
An increased guarantee within 72 business hours will not receive an overset amount: the new guarantee is the set amount.
Please note that in some cases Hard Rock Hotel & Casino Atlantic City may not be able to accommodate increases in food & beverage
quantities as well as increases to capacity.
POP-UP ORDERS PLACED WITHIN 72 HOURS
Any menu ordered within 72 hours of the function date will be considered a “pop-up” and will be subject to special menu selections & pricing.
LABOR FEE
• A $150.00 labor fee will be applied to all meal functions for less than 25 people.
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GENERAL TERMS
All reservations and agreements are subject to the rules and regulations of the hotel as well as the following conditions:
1. Banquet menus are updated annually but may also be updated as needed based on market conditions.
2. All federal and state taxes, which may be imposed or be applicable to this agreement and to the services rendered by the hotel, are in
addition to the prices herein agreed upon and the patron agrees to pay them separately.
3. Per DGE regulations, alcoholic beverages of any kind will not be permitted to be brought into the hotel by the patron or any of the patrons’
guests or invitees from the outside.
4. All food & beverage items must be purchased from the hotel ’s banquet department.
5. We welcome your request for special items, which will be charged in their entirety per specific ordered quantities.
6. DGE prohibits the removal of alcoholic beverages purchased by the hotel for client consumption.
7. Products listed are subject to change without notice.
SPECIAL MEAL ORDERS
Special meals are defined as those meals requested in advance for service other than the principle menu. All special meals must be included in
the guarantee. If the number of special meals exceeds the contracted number, the special meals will be charged over + above the guaranteed
or actual number, whichever is greater. Please note: Special meals will be charged at market price.
BANQUET SERVICE CHARGE
The current service charge is 21%.
STATE TAX
• The current New Jersey sales tax is 6.625% and will be billed to your account on all equipment rentals, food and non-alcoholic beverages.
• The current Atlantic City luxury tax is 3% and will be billed to your account on all alcoholic beverages.
• Tax rates are subject to change without notification.
• If the group is tax exempt, New Jersey State Tax Exemption Certificate (ST-5) must be submitted with the signed contract.
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TABLE TOP EXHIBITS
It is agreed that a maximum of 30 table top exhibits will be handled by Hard Rock Hotel & Casino without the use of a drayage company.
Each tabletop exhibits will incur a fee of $75 per table/per day plus 6.625% NJ state sales tax (includes 1-6ft table, appropriately sized tablecloth, and room
maintenance throughout the exhibition).
Electrical service will incur fees and will be billed separately to the exhibitor.
Tabletop exhibits should be self-contained, meaning the exhibitor arrives with their items and is able to bring their items to the exhibit area on their own. In the
event the exhibitor requires assistance from bell services, fees will be incurred. It is the responsibility of the exhibitor to pay the fees when services are rendered.
The current rate is $25 per bell cart. Exhibitors are not permitted to use bell carts. A bellman must accompany the cart.
It is the client’s responsibility to ensure that the exhibitors comply with the hotel’s inbound package policy. Exhibitors are required to fill out and return the
Inbound Package Form and Credit Card Authorization informing us of the delivery. Should an exhibitor not provide the required paperwork, the group will be
held accountable, and the package fees will be applied to the group master.
TRADE SHOWS
A 3rd party drayage/decorator company is required to be contracted to handle freight and exhibits for any shows with more than 30 tabletop exhibits. Our
preferred drayage company is Vista Convention Services.
• Vista Convention Services – (609) 485-2421
Hard Rock Hotel & Casino Atlantic City will charge $25 per booth/per day plus 6.625% NJ state sales tax for room maintenance
throughout the exhibition.
Electrical service will incur fees and will be billed separately to the exhibitor.
1. Shipments
All shipments and freight related to the groups’ program must go through the contracted drayage company. Shipments of any kind will not be accepted at the
property.
Should an exhibitor require items be shipped back to their location, arrangements must be made through the contracted drayage company.
2. Loss, Damage & Liability
The group agrees to be responsible for any damage done to equipment or function room during the time the function room is under their control, including
damage or clean up made necessary by florist, decorators, or any outside agencies/vendors during set up or breakdown of group program.
Hotel will not be responsible for loss or damage of articles/items left in any part of the hotel or function rooms before during and after functions.
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3. Exhibits & Program
The group contact and or any outside vendor and or decorators are responsible to leave event space in the identical condition as received. This
includes clean-up of equipment, crating, any materials utilized in conjunction with the program as well as décor.
For any items left in the room, they will be disposed of, and a clean-up fee will be assessed and applied to group’s master account based on the time
and labor required to return the room to original condition.
PLEASE NOTE THAT THERE ARE ADDITIONAL FEES FOR THE FOLLOWING:
1. Drayage and placement of display equipment
2. Decorations, banners, signage and related services
3. Security services — $35 per hour/per guard
4. Labor — carpenters, electricians, draperymen, etc.
5. Storage of any exhibit-related material
6. Lighting and electrical power (unless otherwise contracted herein)
7. Gas or water supply
8. Cleaning and maintenance of individual booths — $25 per booth
9. Required trash removal — $450 per dumpster pull (2 pull minimum)
10. Electrical current for each 120 outlet
PLEASE NOTE THAT THERE ARE ADDITIONAL FEES FOR THE FOLLOWING:
Exhibit materials or damaged exhibits left in the hotel after the contracted move-out time has terminated will be removed at the expense of the
show management. Exhibit materials are defined as anything brought into the hotel as part of the show including crates, cartons, boxes, pallets, pelican
cases, trash, etc.
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MOTORIZED VEHICLES
• Fuel tanks shall be kept filled at a level of no more than 1/8 of its labeled liquid volume for vehicles on display 7 days or less.
a. A purge fee of $500 will be incurred.
• Vehicle is required to have a lockable fuel cap.
• Battery will be disconnected while vehicle is on display.
• The key to the vehicle must be turned over to Hard Rock Security or Transportation Department upon delivery.
• At no time will the vehicle be moved while participants are present.
• Vehicles must never be started, driven or operated under their own power within the building.
• Hard Rock Security or Transportation will return the key to the designated representative.
• Electric vehicles are prohibited inside buildings. Current building suppression systems, including sprinklers and smoke evacuation systems
are not designed for the fire and smoke these cars can produce.
DISPENSING OF ALCOHOLIC BEVERAGE SAMPLES
If your organization or any of your exhibitors wish to provide an alcoholic beverage sampling for the purpose of demonstration, the following shall
prevail in defining the procedure and schedule of associated charges as a condition precedent to the provision of such products:
• An inventory of all alcoholic beverages to be sampled must be submitted to the Division of Gaming Enforcement (DGE) for approval 60 days in
advance.
• Each exhibitor providing alcoholic samples must provide their Division of Gaming Enforcement (DGE) approved CHAB merchandising permit or
current Omnibus permit 60 days in advance.
• All alcoholic beverages must be purchased from Hard Rock Hotel & Casino Atlantic City and dispensed by Hard Rock Hotel & Casino Atlantic City
bartenders (prevailing rates will apply).
Sample sizes are limited to the following:
• 4oz. Malt Alcoholic Beverage
• 1oz. Fermented Wine or Sparkling Wine
• 1/2oz. Fortified Wine or Distilled Spirit Items used as traffic promoters must be purchased through Hard Rock Hotel & Casino Atlantic City
(see form).
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DISPENSING OF FOOD AND BEVERAGE PRODUCT SAMPLES
• Items dispensed are limited to products manufactured, processed or distributed by the exhibiting company.
• Product liability insurance is required when sample food is distributed at Hard Rock Hotel & Casino Atlantic City.
• Hard Rock Hotel & Casino Atlantic City will institute a charge for any rental equipment, storage of items or cleaning of equipment
associated with the distribution of samples.
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MEETING SERVICES
EQUIPMENT INVENTORY
Hard Rock Hotel & Casino Atlantic City’s standard meeting and convention inventory is supplied at no charge. If your requirements are larger
than or different than the hotel’s supply, additional costs may be incurred in order to secure additional equipment to meet your needs.
STAGING
Hard Rock Hotel & Casino Atlantic City provides production staging for events. Custom stages can be designed with a Hard Rock Hotel &
Casino Atlantic City production manager at an additional cost.
SET-UP FEES
Extraordinary set-up delays or changes made less than 24 hours prior to the function, caused by the client/show decorator/drayage/
production company may incur additional labor charges. Hourly labor rates are $35 per hour/per person with a 4-hour minimum for each
person. Additional fees will also be incurred for the Atlantic City Fire Departments Fire Prevention Bureau. NOTE: these changes are contingent
on the approval from the Atlantic City Fire Departments Fire Prevention Bureau and Hard Rock Hotel & Casino Atlantic City will not proceed
without approval.
FACILITY CARPET PROTECTION
Visqueen, at the cost of the client, must be installed prior to using any lifts, placing crates or laying carpet over existing carpet. Pallet jacks and
the use of straight edge razors are prohibited in all carpeted areas. Pricing varies based on event space.
BANQUET MANAGERS | BANQUET SUPERVISORS
As an extension to your CSM, our banquet manager/supervisor will be on the floor to ensure that your event set-up, food and beverage are
executed as planned. In addition, they will ensure additional requests are met.
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MEETING ROOM KEYS
Keys to all meeting rooms (excluding ballrooms, Hard Rock Live at Etess Arena and Sound Waves Theater) are available through your CSM.
• Keys can be supplied at $50 per door.
• A maximum of 2 keys will be provided.
• Keys must be returned to your CSM at the conclusion of your program.
• If keys are not returned to your CSM at the conclusion of your program a replacement fee of $1,500 per tumbler will be incurred.
• When re-keying a room, Hard Rock Hotel & Casino Atlantic City assumes no liability for security of items within the room.
EVENT POSTINGS
• HRHCAC provides complimentary posting of general meeting information on our event director board and individual flat-screen monitors
outside each meeting room.
• All meeting signage must be 22”x28”, professionally made and approved by HRHCAC.
• HRHCAC can provide professionally printed signage for the conference area with 30 days advance notice. Fees will apply.
• 22x28 one-sided poster board signage — $30 per sign.
• 22x28 one-sided poster board signage with Velcro arrow — $40 per sign.
• One sign is permitted outside each meeting room and/or ballroom.
• Sponsor signage is not permitted in the public space and must be contained inside the contracted meeting space. All foyer and hallway
space in HRHCAC is considered public space.
• Signage is not permitted in the casino, hotel lobby, sleeping room hallways or in guest elevator banks.
• Nothing shall be posted, nailed, screwed, taped, stapled, tacked or otherwise affixed (including Post-It notes of any size) to any hotel doors,
walls, columns, floors, airwalls or any other parts of the building or furnishings.
• Your AV contact can supply you with 8’Hx9’5”L display boards (fees will apply).
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AV & PRODUCTION SERVICES
EXCLUSIVE SERVICES
Hard Rock Hotel & Casino Atlantic City is the exclusive provider of audio/visual equipment, labor, electrical, rigging, lighting, banner hanging,
truss and motors.
Please contact Hard Rock’s Lead AV Technician at 609-449-5617 (o), 609-401-7436 (c) or hardrockav@hrhcac.com for more information and for
assistance with all show management requirements.
SCOPE OF WORK
At Hard Rock Hotel & Casino Atlantic City, some services are exclusively provided through various departments. The exclusivity is necessary for
safety concerns, consistency in standards and efficiency. Set forth below is a description of those services to assist you in the planning of your
event.
The assembly, installation, operation and dismantling may only be performed by Hard Rock Hotel & Casino Atlantic City AV and production
services for the following:
• Anything attached to truss or building structure, i.e. lighting, cabling, audio, video equipment, special effects gear, etc.
• All ground-supported truss, lighting and rigging systems. This includes attachment of all equipment, drapery, signs and banners connected
to ground-supported truss.
• All floor-supported items that project more than 16 feet from the floor.
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SCOPE OF WORK (continued)
• Truss and Motor: All truss and motors are to be provided by Hard Rock Hotel & Casino Atlantic City AV and production services.
• Specialized production requirements can be accommodated within the Hard Rock Hotel & Casino Atlantic City AV and production service’s
required program; please contact Hard Rock’s Lead AV Technician at 609-449-5617 (o), 609-401-7436 (c) or hardrockav@hrhcac.com.
• Once delivered to the facility loading docks, the handling and moving of all materials included in the Scope of Work will be exclusive to Hard
Rock Hotel & Casino Atlantic City AV and production services or an approved show decorator or drayage company.
• All lift equipment required to perform Scope of Work must be operated by Hard Rock Hotel & Casino Atlantic City AV and production services.
• Installation of the following is exclusive to Hard Rock Hotel & Casino Atlantic City AV and production services:
1. Cords and cables under carpet and final connection from equipment, light fixtures, power tracks and all electrical items to outlet(s).
2. Portable generators, motor generators and converter transformers.
3. Portable cabling from main switch to all panels and distribution.
4. Portable plumbing service (air, water and drains for all areas) whether in the exhibit area or not. Includes air compressors, various
pumps and sub-pumps and hook of same.
5. The use of individual air compressors or pumps is prohibited. However, if they are an integral part of the exhibit products, please
contact your CSM for approval.
• All work required in the catwalk structure is to be exclusively performed by Hard Rock Hotel & Casino Atlantic City AV and production services
labor. In addition, any equipment on or around the catwalk needs to be Hard Rock Hotel & Casino Atlantic City owned or inspected and
approved.
EXHIBITOR SERVICES
The following services can be provided by Hard Rock Hotel & Casino Atlantic City. Operating hours are tailored to move-in, show days and
move-out schedules, with all the flexibility that your event requires. The coordination of services includes:
Audio/Visual Rental
Booth Lighting
Electrical
Hanging Applications
Rigging
Plumbing
Internet
Lighting Rental
Telecom
Catering
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NOISE LEVELS
Hard Rock Hotel & Casino Atlantic City retains the right to regulate the volume of any sound, whether it be music, voice or special or artificial
effects to the extent that the same interferes with other guests within the facilities or is determined to be offensive or otherwise violates the
terms, rules & regulations or agreement. Sound Pressure Level (SPL) not to exceed 100 decibels.
EXCLUSIVE SERVICES
• Internet
• Telecommunications
TECHNOLOGY | WI-FI
Our permanently installed wireless network was specifically designed to support a massive number of simultaneous connections.
Two (2) 3Gbps of bandwidth are dedicated to our meeting and exhibit space.
TECHNOLOGY | WI-FI
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NOISE LEVELS
Installation of the following is exclusive to Hard Rock Hotel & Casino Atlantic City Technology Services.
• Fiber and communication cables, audio/visual, data and telephone cables.
EMERGENCY EQUIPMENT
Hard Rock Hotel & Casino Atlantic City is equipped with a state-of-the-art Life Safety System.
• The facility is equipped with an alarm system and sprinkler system that activates by heat-sensitive devices and smoke detectors in the
ventilation system.
• Fire extinguishers and other emergency equipment are strategically located in all areas of the building.
• Hard Rock Hotel & Casino Atlantic City Fire Command continually monitors all building emergency systems throughout the facility.
EMERGENCY EQUIPMENT
• Our security department is operational 24 hours a day and becomes the communications center and command post in the event of an
emergency.
• Contingent upon the type and nature of the event, Hard Rock Hotel & Casino Atlantic City reserves the right to require the client to
contract police and/or EMS services.
• In the event of emergency call 9-1-1, then notify Hard Rock Hotel & Casino Atlantic City Security Dispatch at 609-449-6292.
EMERGENCY | SECURITY
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FIRE EXTINGUISHERS | FIRE HOSE CABINETS
• Please remember that all fire extinguishers and fire hose cabinets must be kept clear, accessible and remain free of obstruction at all times.
• The fire hose cabinets, fire extinguishers and permanent fixtures of the facilities cannot be moved.
HOTEL EMPLOYEE ACCESS
• It is understood that employees of Hard Rock Hotel & Casino Atlantic City, may require access to your exhibit or production area for reasons
including, but not limited to, housekeeping, maintenance and security.
• The show manager/producer must agree to allow entry to employees of Hard Rock Hotel & Casino Atlantic City, presenting suitable
identification and stating job-related need for entry.
EMERGENCY ANNOUNCEMENT PROTOCOL
1. In the event of an alarm activation, audible and visual alarms will activate. This is not a signal to evacuate the building.
2. An announcement will be made stating the nature of the alarm that is being investigated.
3. Once the nature of the alarm is determined, further instructions will be communicated.
4. In the event the alarm poses no danger, an “all clear” will be announced.
5. Should evacuations be necessary, we will communicate using our Life Safety System.
SECURITY INCIDENT REPORTING
• Hard Rock Hotel & Casino Atlantic City maintains 24-hour security over the interior/exterior of the facility, including all life safety and
equipment systems.
• Hard Rock Hotel & Casino Atlantic City requires copies of all incidents of injury, vandalism, theft, etc.
• These should be reported to security immediately so that appropriate investigations/reports may be initiated.
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SECURITY STAFFING REQUIREMENTS AND TRAFFIC CONTROL
1. A security officer must be present while freight doors are being utilized. Hard Rock Hotel & Casino
Atlantic City will not open any freight doors without security present.
2. A security officer must be present at any specific door being used after the facility is locked and
during move-in and move-out.
3. If your event is open to the public, you are required to contract Atlantic City Police. When ACPD has
been hired, this information must be included in your security plan provided to your CSM.
LOST AND FOUND
Guests on property may contact security 24/7 with inquiries or to turn in found items. Security officers
are located throughout the building to assist.
Show management, show registration counters, contracted security companies or other show-related
entities should immediately turn over any lost and found items to Hard Rock Hotel & Casino Atlantic City
Security. To ensure accurate documentation and maximize the possibility of returned items, please do
not maintain separate lost and found programs.
HARD ROCK SECURITY
Hard Rock Security can be hired at $35 per hour/guard (4 hour minimum).
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FIRE MARSHAL PERMITS AND APPROVAL
Function Space: In accordance with NJAC 5:70-2.7 (a), “It shall be unlawful to engage in any business activity involving the handling, storage or
use of hazardous substances, materials or devices, or to maintain, store or handle materials; to conduct processes, which produce conditions
hazardous to life or property; to install equipment used in connection with such activities, or to establish a place of assembly without first
obtaining a permit from the Fire Official.”
NOTE: All contracted meeting space set-ups will require a fire inspection.
The initial fire permit application fee is $300.
An additional $200 fee will be incurred if the permit is not submitted more than 5 days in advance.
A date and time for inspection will be submitted at the time of filing.
The room(s) must be ready for inspection at the time given, if not a $75.00 re-inspection fee will be issued.
Multi-day events will incur a $75 re-inspection fee per day.
Any function not approved by the Fire Marshal will not, under any circumstances, be allowed to go forward or proceed.
COMBUSTIBLE | NON-COMBUSTIBLE STORAGE
Floor plans must identify storage areas as “combustible or non-combustible” storage. Onsite these areas must be clearly marked and have fire
extinguishers on all four corners. Roving security is required for combustible storage during non-show hours.
• Combustible storage: drapes, tables, chairs, trash cans, access usage, signage, electric carts, pallet jacks, dollies, push carts, rolling cases,
empty crate returns
• Non-combustible storage: metal, concrete, brick, dirt.
• Carpet pigs, propane canisters, fork lifts, boom lifts and equipment that requires propane or fuel are not permitted to be stored inside the
facility.
FIRE COMPLIANCE
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EQUIPMENT STORAGE
Space permitting, a maximum of five (5) lifts may be stored in a pre-approved area located outside the building on the ramp/dock. No storage
trailers, ramps, freight or empties may be stored in this area. Empty returns must be pre-approved by your CSM. All life safety equipment/
areas (exit aisles, exit doors, exit signs, hose valves, fire extinguishers, etc.) must always remain visible and in clear view. There must be at
least three (3) feet of access on all sides from the equipment. For a complete list of regulations contact the Atlantic City Fire Departments Fire
Prevention Bureau.
DISPLAY | DRAPES | HANGINGS
All decorations, drapes, signs, banners, acoustical materials, feathers, hay, straw, moss, split bamboo, plastic, cloth and similar decorative
materials shall be flame retardant to the satisfaction of the ACFD and State Fire Marshal.
• Canvas, cloth, cardboard, leaves or similar combustible materials shall be completely flame retardant.
• Oilcloth, tar paper, sisal paper, nylon, orlon and certain other plastic materials cannot be made flame retardant, and their use is prohibited.
• Manufacturer fire resistance certificates must accompany all materials.
• All items are also prohibited from covering all sprinkler heads.
• It is prohibited to hang any items from the sprinkler heads.
• No open flames/candles permitted.
Flame certificates and supporting documents must be submitted with the fire permit application.
On-site flame testing will be conducted regardless of the provided flame certificate. Inspectors will discuss the advantages of
having materials pre-tested.
All sample products must be available for inspection unless an acceptable flame certificate meeting NFPA 701 and/or
ASTM E84 standards is provided.
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BALLOONS | INFLATABLES
Balloons inside the facility must remain tethered to a fixed object and may be no larger than thirty-six (36) inches in diameter. The use of
Mylar balloons is discouraged. Approval to display balloons must be obtained from your CSM prior to move-in and will need ACFD approval.
If any type of balloon or inflatable comes loose and causes damage to any ceiling or other area (i.e., Permanent and/or temporary light fixtures,
electrical, audio/visual, etc.) The Meeting Planner shall assume full liability for said damages, and a labor and equipment charge to retrieve
balloons will be assessed. If balloons or inflatables come loose and are ingested into the HVAC system, the Meeting Planner will also assume
full liability for these damages. Furthermore, HRHCAC cannot be held responsible for any HVAC, electrical, or other system failures because of
damage created and incurred by balloons and inflatables.
MOTORIZED TRANSPORTATION
Hoverboards, Segways, and other motorized transportation methods are not permitted at Hard Rock Hotel & Casino Atlantic City. Any patron
that is requesting to use one of these devices for a disability must provide credible assurance.
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AUTOMOBILE | FUEL-POWERED VEHICLES INSIDE FACILITY
All requests for placement of automobiles, trucks, motorcycles, and other motorized vehicles must be approved in advance by Senior
Management of HRHCAC before being submitted to the Atlantic City Fire Departments Fire Prevention Bureau. All requests need to be
submitted 60 days in advance. All requests will be reviewed in a timely manner.
The official decorator/exhibit/production company you select is responsible for, and must submit a floor plan of, the proposed location of any
automobiles, trucks, motorcycles, and other motorized vehicles to the Atlantic City Fire Departments Fire Prevention Bureau for approval thirty
(30) days prior to the event.
Fuel tanks shall be kept filled at a level of no more than 1/8 of its labeled liquid volume for vehicles on display 7 days or less.
• Vehicle is required to have a lockable fuel cap
• Battery will be disconnected while vehicle is on display
• The key to the vehicle must be turned over to Hard Rock Security, Facilities or Entertainment Department upon delivery
• Hard Rock Security or designated person (facilities or entertainment) will return the key to the designated representative
• At no time will the vehicle be moved while participants are present
• Vehicles must never be started, driven or operated under their own power within the building
A $500.00 per vehicle car purge fee will be applied to all events with a vehicle(s) in the event space.
Electric vehicles are prohibited inside buildings. Current building suppression systems, including sprinklers and smoke evacuation systems, are
not designed for the fire and smoke these cars can produce.
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HAZING
Hazing for special events may be permitted with approval of the ACFD and Hard Rock Hotel & Casino Atlantic City. Consult your CSM to
discuss. The following steps needs to be followed for the hazing to be reviewed for approval: 1. Notify your CSM of the upcoming hazing
events – they will forward a hazing request form for either a winter and/or summer function. 2. Requesting party will need to complete and
sign the hazing request form and return it to the CSM for processing. 3. Fire Command will schedule a haze demonstration to verify that
the equipment and haze levels meet Hard Rock Hotel & Casino Atlantic City requirements and determine if the Life Safety Systems must be
adjusted. The demonstration must be scheduled at least 24 hours in advance of the first scheduled hazing event. 4. Once demonstration is
scheduled, Fire Command will e-mail facilities advising of scheduled demonstration time. 5. Fire Command is to contact and notify Security
and Facilities to schedule Security for hazing event. Fire Command will notify facilities of the final times of the hazing event for billing.
PYROTECHNICS
Pyrotechnics for special events may be permitted with the approval of the ACFD and Hard Rock Hotel & Casino Atlantic City. Please consult
your CSM to obtain approval. Approval is obtained from the ACFD by submitting a written plan of operations within sixty (60) days of the
scheduled event date.
AUTOMATIC FIRE SAFETY SYSTEM (AFSS) REQUIREMENTS
Hard Rock Hotel & Casino Atlantic City is equipped with operational sprinkler coverage throughout the property.
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NEW JERSEY CLEAN INDOOR AIR ACT | NO SMOKING LAW
The New Jersey Clean Indoor Air Act prohibits smoking in indoor public spaces. As a result, smoking is
not permitted in the meeting rooms, ballrooms, Hard Rock Live at Etess Arena and Sound Waves Theater.
Additionally, smoking is not permitted in restaurants, lounges where food is served, hotel lobby,
elevators, guest room hallways, retail stores and other indoor public spaces. The casino floor and certain
lounges wherefood is not served are exempt.
FOYERS | HALLWAYS
All foyer and hallway space in Hard Rock Hotel & Casino Atlantic City is considered public space. No
private use and/or access is guaranteed at any time. Public traffic and movement of equipment will take
place in the foyer and hallway space.
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PARKING AND CURBSIDE LOADING/UNLOADING
Covered handicapped and overnight parking is available at Hard Rock Hotel & Casino Atlantic City allowing access to hotel casino areas and
Hard Rock Live at Etess Arena and Sound Waves Theater.
GAMING COMPLIANCE
The New Jersey Division of Gaming Enforcement (DGE) requires notification and its approval for any of the following activities:
• Any event where Mock Gaming takes place
• Any event where a game of chance is to take place
• Any event where prizes are awarded by chance
• Any event where alcohol is sampled
WHEELCHAIRS AND SCOOTER RENTAL
Outside contractors available upon request.
ADA REQUIREMENTS
Hard Rock Hotel & Casino Atlantic City complies with the public accommodation requirements of the Americans with Disabilities Act (ADA).
The Organization shall attempt to identify in advance any special needs of disabled registrants, faculty, and guests requiring accommodation
by the hotel, and will notify the hotel of such needs for accommodation as soon as they are identified to the Organization. Whenever possible,
the Organization shall copy the hotel on correspondence with attendees who indicate special needs as covered by ADA. The hotel shall notify
the Organization of requests for accommodation which it may receive otherwise than through the Organization to facilitate identification by
the Organization of its own accommodation obligations for needs as required by ADA.
ADA
GAMING AND TAXING COMPLIANCE
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GROUP HOUSING SERVICES
Upon completion of the sales process, your contract will be shared with the Customer Care Group upon which time a Group Specialist will be
assigned. This individual will become your housing contact, along with your CSM. The Group Housing Specialist will receive your rooming lists,
inventory allotment changes and make room reservations for you should you elect not to use our Housing software Passkey.
GENERAL POLICIES
• Your contract outlines a number of critical deadlines and policies including cut-off dates, cancellation terms and booking procedures. We
request that you adhere to these dates and policies as they will ensure the hotel is prepared for your group’s arrival. Any changes to your
contract that are material and impact dates, rates and space will be addressed by your Sales Manager.
• Your group will be assigned a Convention Service Manager to assist you and become your Hard Rock Liaison as you plan your meeting
and event at Hard Rock. Be sure to share with them your vision and agenda so that they may suggest how your event can become
Hard Rock inspired.
• All reservations must be guaranteed with a deposit prior to arrival, please refer to your Group Specialist for specific details. This deposit will
be applied to your room folio upon settlement.
• To ensure a smooth check-in, all reservations must include first and last name. For the safety of our guests, only guests listed on a
reservation will be able to check-in.
• Guests must be 21 years of age or older to check-in.
• One credit card may be provided for ten or more reservations. The authorized owner of the credit card must be present at check-in or the
changes must be paid in advance. Contact your CSM for further details.
Events that fall into this classification are required to submit information to the DIVISION OF GAMING ENFORCEMENT (DGE) through HARD
ROCK HOTEL & CASINO ATLANTIC CITY Compliance Department to obtain approval. Approval must be granted before any activity shall take
place. Approval process must be started at least 60 days prior to the event date to be processed by the DIVISION OF GAMING ENFORCEMENT
(DGE). The DIVISION OF GAMING ENFORCEMENT (DGE)’s decision is final and HARD ROCK HOTEL & CASINO ATLANTIC CITY is required by law
to comply with their decisions.
GROUP SERVICES
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ROOMING LIST GROUPS
It is required that all rooming lists are submitted in Excel format. Your Group Specialist will provide a template for your convenience. A separate
list is required for each billing type (such as room and tax to master, individual pays own, etc.). This will allow your Group Specialist to process
your rooming list quickly and accurately provide housing confirmation numbers to you. A Passkey link can and will be provided to you so that
you may monitor your group pick up and upload rooming lists in advance of the cut off. Please include a separate column on each rooming list
that contains the following information:
CALL-IN GROUPS
A Passkey link will be provided by your Group Specialist for attendees to book individual reservations. The link is private to your group. Using
the link enables guests to reserve, cancel and change their own reservations. Use of the link reduces the risk of event attendees booking
outside of the contracted block.
ARRIVAL PROCESS
Hard Rock Hotel & Casino Atlantic City offers our guests valet parking, self-parking and taxi/sedan arrival points at the porte cochere. Subject
to fees upon entry to the garage.
ARRIVAL PROCESS
Hard Rock Hotel & Casino Atlantic City’s Front Desk is staffed twenty-four (24) hours a day, seven (7) days a week to assist with the following needs:
• First Name
• Last Name
• Arrival Date
• Departure Date
• Email Address
• Method of Payment
• Special Requests
• Room Type
• Check-In / Check-Out
• Special Requests
• Property Orientation
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PRE-KEY
Your CSM can assist with advancing and pre-keying your group’s VIP’s, as well as selected guests. To request pre-key, please read through the
below guidelines:
• The names of guests selected for pre-key must be provided to your CSM within five (5) days of their arrival date to allow special requests to
be preblocked.
• A fee of $3.00 per room will be incurred for this service.
• Pre-key service is for no more than 50 rooms.
GUEST SERVICES
Guest services is available at Hard Rock Hotel & Casino Atlantic City to assist each guest with valet services, luggage assistance & storage and
wheelchair or scooter rentals. Guest services offers the following amenities:
• Porterage: This service is available to assist your group in delivering luggage automatically to guest rooms upon check-in. Upon departure,
our Guest services team will then remove the luggage from each room at a predetermined time as specified by the meeting planner. To
arrange these services please notify your CSM. Fees may apply.
• Room Deliveries: Guest services can deliver items to group attendees at specified times. Guest services can place items inside the room. To
arrange deliveries, please contact your CSM.
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GUEST ROOM | SUITE POLICIES
Hard Rock Hotel & Casino Atlantic City offers a dynamic array of suites with various amenities. To offer the best guest room/suite product to
you and your guests we ask that you read through the below policies:
• The removal, dismantling or moving of suite furniture is not permitted without the consent of Hard Rock Hotel & Casino Atlantic City
Management.
• Exhibiting or selling of goods and products in guest rooms/suites are not allowed, unless permission is received from Hard Rock Hotel &
Casino Atlantic City Management.
• Each guest room/suite is equipped with 20 AMP 110-volt outlets. Exceeding this amount will result in failure in flow of electric to the room/
suite.
• The hotel can deliver items to guest rooms/suites if the weight of the items does not exceed 200 pounds. Fees will apply.
GUEST ROOM | SUITE AMENITIES
Upon check-in a Front Desk Agent will ask for a method of payment and a valid government ID. If the room charge is paid for, the guest
will have two (2) options for their incidental deposit. If the room charges are not paid for, the guest will be responsible for the room, taxes
and $100.00 incidental deposit. $100.00 per day deposit will allow the guest to charge back to their room/suite in addition to other hotel
amenities.
RESORT FEE
Rates do not include a daily resort fee of $23.00 plus applicable tax per night, payable upon check-in. The Resort Fee includes: access to the
fitness center, pool and in-room/suite Wi-Fi. Exclusions may apply.
HOTEL OCCUPANCY TAX
• The current hotel occupancy fee in Atlantic City is $3.00.
• The current Atlantic City Tourism Fee is $2.00 plus applicable taxes.
• The current Casino Room Occupancy Fee is $2.00 plus applicable taxes.
• The current New Jersey state tax is 6.625%.
• The current Atlantic City luxury tax is 3%.
• Taxes are subject to change without notice.
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GROUP SERVICE PRICING
Please find below a schedule of fees for the additional services. Please contact your CSM if you are interested in any of these services:
Front Office & Concierge
• Generic or name specific handout at check-in .............................$2.00 per item
Housekeeping
• Standard Turndown Service ......................................................$3.00 per room/suite
Group Hotel Services
• Pre-Key .........................................................................................................$3.00 per room
• This service is available to groups with less than 50 rooms.
Guest Service
• Flower Arrangements ............................................................................$1.00 per room
• Letter/Envelope Delivery ....................................................................... $3.00 per room
• Generic Gift Bag Delivery .....................................................................$4.00 per room
• Personalized Gift Bag Delivery ............................................................$5.00 per room
• Delivery for Convention/Other Items ................................$5.00 for up to 4 items
› For 5 or more please refer to Freight/Package Assistance for pricing
• Porterage (upon arrival only) ............................................................... $3.50 per guest
• Porterage (round trip) .............................................................................$7.00 per guest
• Freight/Package Assistance ........................................................$25.00 per bell cart
• Private Luggage Storage .............................................$35.00 per hour, per bellman
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TRANSPORTATION
PLEASE FORWARD TO YOUR CSM YOUR TRANSPORTATION PLAN WITH THE
FOLLOWING INFORMATION INCLUDED:
• Name of transportation company that you have selected
• Telephone number for transportation company
• Key contact on-site for shuttle buses
• Number of buses being utilized on the property
• Number of routes that will be running
• Schedule of dates and hours of the shuttle service
• Hours of peak traffic: inbound and outbound
• For private charter loading and unloading, please contact your CSM
• For groups that will utilize Destination Management Companies (DMC),
please provide the name of the contact
• All shuttles should be restricted to the assigned pick-up and drop-off area
• Any extra shuttles/buses will be staged in a designated area
• Any request for transportation must be approved by your CSM
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RECEIVING PACKAGES
Our Concierge Desk handles all package receiving for hotel guests. Fees will apply.
In cases where a drayage company or decorator is required, all shipments and freight related to the groups’ program must go through the
contracted drayage company. Shipments of any kind will not be accepted at the property.
Should an exhibitor require items be shipped back to their location, arrangements must be made through the contracted drayage company.
RECEIVING INSTRUCTIONS FOR CLIENTS (ONLY)
There is limited storage space for shipments sent by local carriers, and delivery schedules must be arranged and approved in advance. Your
CSM will coordinate the appropriate arrangements, at least fourteen (14) days prior, with the Receiving Dock Master Foreman and Security to
ensure a successful delivery of your items to Hard Rock Hotel & Casino Atlantic City. Shipments arriving without prior authorization from your
CSM may be refused by Hard Rock Hotel & Casino Atlantic City.
Packages will not be accepted more than three (3) working days prior to your program date commencement.
Please do not ship any items to the attention of the CSM.
A manifest with tracking numbers must be provided to your CSM upon shipping.
TERMS AND CONDITIONS
Receiving, delivery and storage charges are payable at the time of delivery. Recipient may be required to present government-issued photo
identification and sign for delivery. Shipper must comply with all applicable local, state, and federal laws, including those governing packaging,
marking, labeling, and shipping. Obtain fire, casualty and all other insurance on package contents prior to shipping. Hard Rock Hotel & Casino
Atlantic City does not provide such insurance. Neither the hotel, nor the employees, nor the agents or contractors will be liable for any damages,
whether direct or indirect, relating to or arising out of any loss or damage to any package or its contents. By sending your package to the hotel,
sender agrees to be bound by any additional terms and conditions that the hotel may establish from time to time for receiving and delivering
packages.
SHIPPING | RECEIVING
& PARCEL MANAGEMENT
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PACKAGE LABELING STANDARDS
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INSURANCE | INDEMNIFICATION AND LIABILITY
The organization, your exhibitors, and any third party outside authorized contractors hired, must provide Hard Rock Hotel & Casino Atlantic
City:
1. Workers’ Compensation Insurance in accordance with applicable state or local law covering the employees of the foregoing, respectively.
2. Employers’ Liability Insurance in accordance with applicable state or local law in minimum limits of two million dollars ($2,000,000) per
occurrence.
3. Commercial General Liability Insurance including blanket contractual liability and personal injury coverage with limits of liability and
personal injury coverage with limits of liability of at least two million dollars ($2,000,000) in any one occurrence.
4. Commercial Automobile Liability Insurance insuring any owned, non-owned and hired vehicles to be used in and out of the hotel facilities
in the amount of two million dollars ($2,000,000) in any one occurrence.
Please know that higher limits may be necessary depending upon the event. Without this certificate(s) on file with Hard Rock Hotel & Casino
Atlantic City, move-in cannot commence. Please refer to your CSM for further requirements, if any.
• All issuing companies must have authorization to do business in the State of New Jersey.
• All insurance coverage required hereunder shall be primary coverage regardless of any coverage maintained by the hotel for any qualifying
incident arising hereunder and shall be issued by companies authorized to do business in the State of New Jersey.
• The Organization, its exhibitors, and any third party outside authorized contractors shall have completed by its insurance agent a
Certificate of Insurance and/or separate certificates for New Jersey Workers’ Compensation.
INSURANCE & SPECIAL
PERMITS
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• Organization, its exhibitors and any third party outside authorized contractors shall deliver such completed Certificates of Insurance any
applicable additional insured endorsements to the hotel at least sixty (60) days prior to the beginning of the license period.
• All required insurance policies shall name as additional insured, Hard Rock Hotel & Casino Atlantic City and each of their parent subsidiaries
and affiliates and each of their officers, directors, agents, employees as respects the conduct of the named insured(s) in or about the
property of Hard Rock Hotel & Casino Atlantic City.
POLICY CANCELLATIONS OR PROVISIONS
• All non-insurance policies shall provide a clause that the insurance carrier will give written notice to the hotel at least fifteen (15) days prior
to any material change in, cancellation, or non-renewal of the policy.
• The Organization’s failure to provide such certificates or policies for organization, its exhibitors and any outside authorized contractors, as
the case may be, within the period specified herein will constitute a breach of the Organization’s duties and obligations hereunder.
• The Organization, its exhibitors, and any outside authorized contractors shall obtain and maintain during the license period, insurance
policies on all personal property owned, leased, or hired by, or in the care, control, or custody of the Organization, its exhibitors and any
outside authorized contractors during the license period.
• The certificate must list the total number of days licensing the facility and include the above coverage required.
POLICY CANCELLATIONS OR PROVISIONS
Under New Jersey’s Law Against Discrimination and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their
service animals to all “public accommodations,” such as hotels, restaurants, stores, museums and more. These laws also require those who
operate transportation services to allow service animals.
• Service animals must be kept in persons’ custody at all times.
• Service animals staying in the hotel must be registered when making a hotel reservation and confirmed at the time of check-in.
• Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA law. These terms are used to
describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task,
they do not qualify as service animals under the ADA.
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ASCAP | BMI | SESAC BROADCASTS AND PUBLICATIONS
Hard Rock Hotel & Casino Atlantic City does not regulate, control, approve, or disapprove any broadcast, performance, or publication of music
or any other audio or visual presentations. If the Licensee, or an exhibitor, wishes to use copyrighted material, it will be necessary for you
to make arrangements with ASCAP, BMI or SESAC for a license to perform such copyrighted music or material or otherwise qualify for an
exemption.
For more information regarding copyrighted material please contact the following:
• ASCAP
American Society of Composers Authors and Publishers
General Information: 800-952-7227
Licensing Information: 800-505-4052
• BMI
Broadcast Music, Inc.
Telephone: 800-925-8451
• SESAC
Telephone: 800-826-9996
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ADVERTISING
All public advertising, promotion, direct marketing, collateral or Internet marketing materials which mention Hard Rock Hotel & Casino Atlantic
City by name and/or use of our logo or intellectual property must be approved in advance by the Brand Marketing Department.
All requests will be reviewed in a timely manner. Please consult your CSM for contact information.
SPONSORSHIP
Sold Exhibitor sponsorships and/or promotional items for catered events (i.e. logo cups, napkins, lobby banners, signage, publications, column
wraps, decals or clings) within the hotel need to be approved by your CSM. Hard Rock Hotel & Casino Atlantic City does not allow sponsorship
signage, banners, exhibits, or displays in public spaces; they must be inside a function room with prior approval.
SIGNAGE & PROMOTIONAL
MATERIALS
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DISTRIBUTION OF PRINTED MATERIAL
• All approved convention-related brochures, magazines, flyers and similar printed materials to be delivered to guest rooms/suites in Hard
Rock Hotel & Casino Atlantic City shall be delivered exclusively by Hard Rock Hotel & Casino Atlantic City Team Members.
• All convention publications must be approved in advance by the Client and by Hard Rock Hotel & Casino Atlantic City.
• Hard Rock Hotel & Casino Atlantic City may consolidate one (1) or more items compromising convention publications for purposes of any
and all deliveries.
PROMOTIONAL MATERIAL
• Nothing shall be posted, nailed, screwed, taped, stapled, tacked or otherwise attached to columns, walls, floors or other parts of the
building furniture.
• Distribution of gummed promotional stickers or labels by the Group, Exhibitors, or Affiliates is strictly prohibited. Any actions necessary
for the protection and/or repair of the premises, equipment or furnishings will be at the expense of the Client to whom the space was
originally contracted.
FILMING | PHOTOGRAPHY | MEDIA REQUESTS
Hard Rock Hotel & Casino Atlantic City has a longstanding commitment to support our in-house groups and their related media activities.
Please inform your CSM at least 30 days prior to your event if you are planning to include any filming, photography and/or media activities
during the scope of your event.
Please note that filming and photography throughout the hotel (outside your contracted meeting space) is prohibited without prior consent.
Filming approval is subject to legal approvals, location agreements, insurance requirements and trade out agreements if applicable. In the
event your guests, clients, exhibitors and/or vendors have any individual filming needs, please make all requests in writing to your CSM.
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DIGITAL SIGNAGE OPPORTUNITIES
Hard Rock Hotel & Casino Atlantic City features a number of digital signage opportunities available to Show Management for advertising/
sponsorship purposes. For more information, please contact your CSM. Subject to pricing packages.
• $500.00 per day for static digital signage that can be displayed on up to 3 screens
› $50.00 per day for each additional screen
› Vertical screen - 1080x1920 JPG
› JPG must be submitted 30 days in advance
• $250.00 per day for static digital signage behind the Convention Registration Desk
› Horizontal screen - 1920x1080 JPG
› JPG must be submitted 30 days in advance
PROGRAM HANDOUTS
• If you would like Hard Rock Hotel & Casino Atlantic City to place convention related programs or handouts in the seats or at the place
settings of your function, please provide information on these items with your meeting requirements.
Hard Rock Hotel & Casino Atlantic City public areas offer your guests a setting at the world famous, iconic Atlantic City boardwalk. With this in
mind, please adhere to the following policies:
A. Hard Rock Hotel & Casino Atlantic City does not allow signage, banners, exhibits or displays in public spaces; they must be inside a
function room with prior approval.
B. Registration Desk location must be approved in advance by your CSM.
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TELECOMMUNICATIONS
POLYCOM CONFERENCE PHONE .............................................................. $150.00 per day
High-quality conference phone providing optimized sound, quality, range and mobility. Includes hands-free ability and accommodates up to 15
people in rooms as large as 15’ x 20’.
T-1 LINE | HIGH-SPEED ..................................................................................$1,250.00 per line
Hardwired high-speed internet access, other than $350.00 installation per line access provided.
Fees subject to change.
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