Substitute QR Card

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MONTGOMERY COUNTY PUBLIC SCHOOLS

Substitute Quick Reference Card

Substitute System Telephone 301-298-2864

Technical Help Desk Telephone 301-517-5800

Employee ID Number

Phone PIN Number _________________

Web Browser URL https://montgomerycountymd.eschoolsolutions.com

*Web access is available 24 hours a day, 7 days a week.

NEW EMPLOYEE REGISTRATION INSTRUCTIONS

Before any features are available, you must register with the system and create a

PIN. The Employee ID Number and PIN are used for all interactions with the phone

1. Enter your Employee ID Number as your Access ID followed by the star (*) key.

2. When asked for your PIN, enter your Employee ID Number again followed by the star (*) key.

3. Record your name followed by the star (*) key.

4. Hear your callback number. Correct if necessary.

5. You will be asked to select a new PIN. Enter a PIN that is at least six (6) digits in length but no more than

nine (9) digits followed by the star (*) key.

TELEPHONE SYSTEM INFORMATION

THE SYSTEM CALLS SUBSTITUTES DURING THESE TIMES*:

Today’s Jobs: 5:45 am – 12:00 pm

Day

Future Jobs

Monday-Wednesday Evenings

4:30 pm – 9:30 pm

Thursday Evenings

4:00 pm – 9:30 pm

Friday Evenings

4:00 pm – 9:30 pm

Saturday/Sunday

3:00 pm – 9:30 pm

Holidays

3:00 pm – 9:30 pm

*Web access is available 24 hours a day, 7 days a week. See page 3 for Web access instructions.

JOB CANCELLATION REASONS:

1. Personal Illness

2. Family Illness

3. Other Emergency

TELEPHONE ACCESS INSTRUCTIONS (See page 3 for web access instructions.)

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THE SYSTEM CALLS

1. Enter your Employee ID Number as your Access ID followed by the star (*) key.

2. Enter your PIN followed by the star (*) key.

HEAR THE JOB OFFER

PRESS 1 to hear the job offer.

PRESS 2 to set temporary do not call.

If you pressed 1 to hear the job offer:

PRESS 1 to hear the job description.

PRESS 2 to decline the job (without hearing the description).

If you pressed 1 to hear the job

description:

PRESS 1 to accept this job.

Record the job number. You are successfully assigned to the job.

PRESS 2 to repeat the job description.

PRESS 3 to decline the job.

PRESS 1 to confirm.

If you pressed 2 to set temporary do not call, hear a time

offered: PRESS 1 to accept the time offered.

PRESS 2 to enter an earlier time in HH:MM format.

HEAR THE CANCELLATION

1. Hear “This assignment has been cancelled” and the job information.

2. PRESS 1 to repeat the job information.

CALLING THE SYSTEM

MENU OPTIONS

1 - Review or Cancel Assignments

2 - Hear Available Jobs

3 - Change your Callback Number- Review or Modify Temporary Do Not Call Time

4 - Review or Modify Unavailability Dates

5 - Review or Modify Daily Availability

7 - Change PIN or Re-record Name

9 - Exit and Hang-up

REVIEW OR CANCEL ASSIGNMENTS

1. Hear assignments in chronological order:

PRESS 1 to hear assigned job information again.

PRESS 2 to cancel this assigned job.

2. If you pressed 2 to cancel assignment:

PRESS 1 to confirm cancellation. (Enter the cancellation reason followed by the * key.)

HEAR AVAILABLE JOBS

1. Hear assignment information:

PRESS 1 to repeat assignment.

PRESS 2 to accept assignment.

PRESS 3 to decline assignment.

CHANGE YOUR CALLBACK NUMBER

1. Hear the callback telephone number:

PRESS 1 to modify callback telephone number.

2. Enter new telephone number followed by the star (*) key.

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TO CHANGE PIN or RE-RECORD NAME

1. PRESS 1 to change your PIN.

PRESS 2 to change the recording of your name.

WEB ACCESS INSTRUCTIONS

Open your browser and access the Substitute Employee Management System sign-in page

(https://montgomerycountymd.eschoolsolutions.com). Enter your Outlook Login Name as your user ID and

your Outlook Password as your

password.

PASSWORD REMINDER

If you have forgotten your Outlook Password, please go to the myID (www.montgomeryschoolsmd.org/

departments/myid/) website and follow the directions on the webpage to retrieve or reset your password.

WEB BROWSER INFORMATION

You can click the help link to access user guides and how-to videos.

Important Note: Do NOT use the browser’s BACK button to navigate to screens. Navigation buttons are at

the bottom of SmartFindExpress screens, such as the return to list and continue buttons.

PROFILE

Select Profile Icon (Initials) >Settings>Personal

Update Email— View your MCPS Outlook email address. You cannot update the system email address.

Change Password (PIN)—Enter your current PIN followed by a new PIN twice and click save. You can access

your profile by clicking on your initials (on the right) click on Settings, and then click on the Personal Tab

Callback Number—Update the phone number (on your profile) you want the system to use to call to offer

you jobs.

MANAGE SCHEDULE

 Manage availability

 Select Profile Icon > Settings

 Click Schedule

 For each day of the week, click Edit (pencil) to define Available Times and Do Not

Call Times

 Click All Day, Unavailable, or Custom

 If custom, enter Start Time and End Time. Use HH:MM AM or PM format.

 Click Save

Classifications and Locations

 Review classifications and locations that you have chosen for assignments.

Unavailable Dates Tab

 Create Unavailability Schedule

 From Job Search (Date). Select Unavailable

 Click Add Unavailability

 Enter the unavailability details.

 Click Save.

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AVAILABLE JOBS - Job search is your start page in both the web and mobile apps.

To view available jobs:

 You must be available to work all days and times of the job.

 You must have specified that you will work at the location.

To accept or decline jobs:

 From the Available list, view a summary of all jobs matching your qualifications and preferences.

 To view the job schedule and details, expand the row

 To take the job assignment, click Accept OR to hide a job from the list, click Decline. Select a Reason for

Declining, and then click Confirm.

CAUTION:

If the system determines that a substitute is in the process of accepting a job via telephone, the job will

not be assigned. If the job assignment is successful, a job number is provided.

TIP:

Occasionally refresh your search results. The list of available jobs can change as other substitutes accept

assignments and jobs are added.

MANAGE ACTIVE JOBS –

Review and manage jobs that you have accepted or that have been assigned to you:

 From Job Search select Active

 To view the job schedule, details and instructions, expand the row by clicking on the down arrow.

If you have been canceled from an assignment by someone else, you should acknowledge the cancellation.

 From Job Search select Canceled.

 Click a job flagged as Action Required

 Click Acknowledge Cancellation

CALENDAR VIEW

 View jobs available to you and your active jobs in one place. In the web app, click My Calendar. Click any

job to view its details

SIGN OUT

At any time during the session, the sign out link can be selected by clicking on your initials to end the

session and disconnect from SmartFindExpress. Selecting the browser’s back button or going to another

site on the Internet does NOT disconnect the session from SmartFindExpress.

To ensure security and privacy of information, use the sign out link to disconnect from SmartFindExpress, and

close the web browser when you finish your session.