Electric Vehicle Rental Terms (EV Terms)

When do these EV Terms apply?

If you are hiring an Electric Vehicle (EV) then these EV Terms will apply. They form part

of the Rental Agreement and apply in addition to the terms contained in the Rental

Terms.

In these EV Terms, an EV means a battery operated vehicle which uses battery power

rather than diesel or petrol fuel.

These EV Terms do not apply to Hybrid Vehicles (i.e. vehicles which use battery power

and other fuel) if you are renting a Hybrid Vehicle please refer to the Rental Terms.

Electric Vehicle Rental Terms (EV Terms)

We take the privacy of our customers very seriously and

handle personal data in accordance with our Privacy Policy.

Tesla users only:

Please be aware that Tesla may have access to certain of your

personal data when renting a Tesla. This is governed by this

Privacy Notice - tesla.com/legal/privacy.

Choice of vehicle

IMPORTANT: It is your sole responsibility to decide which

vehicle to select for your rental. You must ensure that you

are comfortable with the capabilities and any limitations

associated with the vehicle that you select.

We recommend that you charge the battery as often as possible

to keep it in the 20-80% range of charge. Charging the EV when

the battery status is below 20% will mean that the charge time is

increased.

IMPORTANT: You must not allow the battery charge to fall

below 10% as this signiﬁcantly impairs the battery life and may

damage the battery. Breakdown caused by low battery will be

your sole responsibility. Please see the breakdown section of

the Rental Terms for guidance on what to do in such an event.

The vehicle information on our website will describe a range

which is theoretically achievable on a full charge based

on available market data. Please be aware that this is a

theoretical range only and is not guaranteed - battery life

is aected by a number of factors including model, driving

style, terrain/road conditions, weather conditions, battery

composition and age.

Charge Status:

When you collect the EV we will try to ensure that the EV has

a charge status of at least 75%. The battery status will be

captured by our i-check technology.

During your rental you should plan charging stops in advance

of low battery status. Recharging EVs is fundamentally

dierent to refueling a petrol/diesel counterpart. Best practice

is to charge wherever you park, including overnight stays and

supplementing with rapid charging as required.

IMPORTANT: It is your responsibility to ensure that the EV has

sucient remaining battery to complete your journey or get

you to a Charging Station.

Charging Stations:

We have partnered with Shell Recharge to create an approved

network of Charging Stations (each a Network Charging

Station). We recommend that you use Network Charging

Stations to charge the EV during your rental to remove the

Pick Up

During your rental

Privacy

Caring for your EV

Range

Charging

need for you to register with a charging provider and to

streamline your charging experience. If the EV you have

rented is a Tesla then Tesla Chargers are also part of the

approved network. If your rental rate includes the use of

Network Charging Stations then a fair use policy applies.

You can ﬁnd more information about our Network Charging

Stations here. However, you can charge the EV at any public or

private Charging Station at your sole discretion.

IMPORTANT: If you choose to use a Charging Station which

is not a Network Charging Station you may be required to

for charging the vehicle. You are responsible for any such

registration (including accepting any terms and conditions and

Charging Stations must be used in accordance with the

instructions provided at that location. You are solely

responsible and liable for your use of any Charging Station.

If you misuse or damage a Charging Station (whether a

Network Charging Station or other Charging Station) we

may receive a ﬁne or a claim for damages. If this happens

we will pass that ﬁne or damages on to you together with an

administration fee (see Charges below).

IMPORTANT: Parking fees are separate to charging fees –

always check the parking rules on entry to a car park.

You must ensure that you use the Charging Station and

cable (either the cable provided with the EV or a tethered

cable attached to the public charger) in a responsible and

considerate manner to ensure that you do not cause a trip

hazard or other danger to members of the public.

We reserve the right to support investigations and provide any

relevant information to third parties in connection with misuse

of and/or damage to Charging Stations.

IMPORTANT: When using a public Charging Station (including

a Network Charging Station), at the end of your charging

session you must move the vehicle. If you do not then you

may be subject to a parking ﬁne or Idle Fees which we will

pass on to you together with the Fines Administration Fee

(see the Charges section below).

Equipment

Key Fob/Charge Card:

We may provide you with a Key Fob on the EV key ring or a

Charge Card when you collect the EV to enable you to use

Network Charging Stations. The Key Fob must remain on the

key ring at all times.

IMPORTANT: You must notify us immediately if you lose or

damage the Key Fob/Charge Card during your rental (please

see Contact section of Rental Terms).

You will be responsible for returning the Key Fob/Charge Card

in the same condition at the end of your rental period. This will

be part of the checking process at the end of the rental. If you

do not return the Key Fob/Charge Card then charges will apply

(see Charges below).

The Key Fob/Charge Card must only be used to charge the EV

that you have rented. Hertz monitors use across the Network

Charging Points. Any misuse of the Key Fob/Charge Card is a

breach of these EV Rental Terms and will result in additional

usage charges.

Cable:

One or more charging cable(s) will be provided with the EV.

This could include:

IMPORTANT: Rapid/Super charging on the Network Charging

Points is always via a cable and connector tethered to the

Charging Station (due to power and safety requirements).

You will not need to use the Cables provided by Hertz when

using rapid/super chargers.

Please notify Hertz sta if no cables are present when you

collect the EV. If this is not noted at the time of collection you

will be liable for the replacement cost of the cable(s) logged in

our systems as included with that EV (see Charges below).

IMPORTANT: Only the cables provided with the vehicle should

be used when charging it (apart from when use of a rapid

Network Charging Point dictates that a cable tethered to the

unit is used). You are responsible for any loss or damage

to the cable(s), other than fair wear and tear. Please see

Charges below.

Cables are not designed to be used in normal domestic power

outlets. If you use a cable other than in an EV charging socket

then you are responsible for any loss or damage caused.

1. EV to Charging Station (Mode 3) connector cable which

will enable charging up to 11kW when connected to an

appropriate Type 2 socket Charging Station. The speed is

limited by the EV’s on-board charger and speciﬁcation of the

cable; and/or

2. EV to Domestic - (Mode 2) connector cable which will

enable charging up to 3kW via an appropriate domestic

socket

We will record the EV’s battery status before you collect the EV

and measure it again on your return. We ask you to return the

EV with at least the same level of charge or 75% (whichever

is lower). If you return the EV with a level of charge lower than

this then we will recharge the EV for you. Recharging fees will

apply and may be added to your invoice or billed separately.

Please see Charges below.

If the EV is returned with a critically low battery and cannot

therefore be unlocked we will charge you for the costs

involved in gaining access to the EV and any damage caused

to the EV as a result of this. This is excluded from SuperCover

(if available).

The EV must be returned to the location it was collected from

as not all of our locations support electric vehicles. If you return

the EV to an unsupported location we may need to transport

the EV to another location. If this happens we reserve the

right to charge the One Way Fee speciﬁed in the Rental Terms

to recover our costs of transportation and loss of use and/or

change the rental rate.

Return

Battery Status

One Way Rental

If you loose or damage the EV’s entry key/card we will

charge you €170/£170 per key or €40/£40 per card

for replacement.

Key/Card

If a cable is lost or damaged (other than fair wear and

tear) you will be charged the replacement cost. This is

excluded from the SuperCover excess waiver/reduction

(if available).

Replacement cost depends on cable type and location:

If you cause any damage to a Charging Station we

will pass on any ﬁne or other charge that we receive.

This may be a signiﬁcant amount depending on the

amount of damage caused. You will be responsible for

the entire amount. We will also charge the Damage

Administration Fee for dealing with this.

If you are using a public Charging Station (including a

Network Charging Station) and you do not move the EV

when the charging session has ended then you may

prevent others from charging their vehicles. You may be

liable for an Idle Fee or other parking ﬁne. The amount

of fee or ﬁne will be shown at the Charging Station or in

its terms and conditions. We will pass this on to you and

may also charge the Fines Administration Fee.

Please be aware of parking regulations (as is normal

practice) at any site you visit. Separate parking fees may

apply.

Teslas only:

The Idle Fee for Teslas is (a) €0.50/£0.50 per minute if

there are vacant charging spaces at the location or (b)

€1.00/£1.00 per minute if there are no vacant charging

spaces at the location. Charges will apply during the

period from the end of your charging session until the

EV is moved. This is charged to Hertz directly by Tesla

and we will recover it from you.

Standard charge to recover our costs for dealing with

loss or damage caused during your rental.

Standard charge to recover our costs for dealing with

ﬁnes and charges incurred during your rental.

If the Key Fob/Charge Card is lost or damaged (other

than fair wear and tear) then you will be charged €20

(or sterling equivalent) (inc VAT) so that we can replace

it. This is excluded from SuperCover (if available).

If the Key Fob/Charge Card is misused (whether with

or without your authority) then you are responsible and

liable for any loss or damage caused to the Charging

Station used and any ﬁnes or charges that we incur

will be passed on to you, plus the Damage/Fines

Administration Fee. In addition you will also be charged

the Recharging Fee set out above for unauthorised use

of the Charging Station/Key Fob/Charge Card.

Country

Lux

Other

£432

500€

560€

400€

530€

450€

400€ unless otherwise stated

in Country Speciﬁc Terms.

£432

500€

360€

400€

390€

450€

Mode 2 Cable

EV-to-Domestic (inc VAT)

Mode 3 Cable

EV-to-Charging

Station (inc VAT)

Cable

Charging Station Damage

Charging Station Parking Fine/Idle Fee

Damage Administration Fee

Fines Administration Fee

Key Fob/Charge Card

Additional Usage Costs

We will record the EV’s battery status before we rent

the EV to you and measure it when you return the EV.

We ask you to return the EV with at least the same level

of charge or 75% (whichever is lower). If you return the

EV with a level of charge lower than this then we will

recharge the EV for you at the rate of €0.80/sterling

equivalent (inc VAT) per kW/h.

e.g. 75% on rent charge – 55% return charge = 20%

20% x 100% battery capacity = 20

20 x 0.8€ = 16€ Recharging fee.

If the EV battery status is below 20% on return an

Administration Charge will apply in addition to the

recharging fee because this increases our turn around

times and involves sta time.

Administration Charge = +€25 (inc VAT)

Recharging

Charges