Public
SAP Business ByDesign –
Business Scenario Explorer
Order-to-Cash (Specified
Products)
2
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Disclaimer
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Further Information
Scenario Flow
Process Details
Business Value
SAP Business ByDesign – Order-to-Cash (Specified Products)
Scenario Overview
Open Legend
Scenario Description
The Order-to-Cash (Specified Products) business scenario enables your company to
produce and sell products for a specific customer demand.
You can create a sales quote or sales order with a product specification that includes
customer-specific requirements, plan the multilevel demand for a sales order item, and create
supply for the required products. You can order and receive materials based on requirements
from the customer, release the production order, and create production tasks. During task
confirmation, it is ensured that only those materials that were replenished for a specific
customer demand are consumed. Output productsare always confirmed as specified stock.
A final inspection identifies if any of the units do not conform to the customer requirements.
You can post a goods issue. The system creates an outbound delivery and the products are
shipped to the customer. An invoice is created based on the outbound delivery and the
system updates financial accounting.
Sales
Representative
Warehouse
Manager
Accounts
Receivable
Accountant
Click process
chevrons for details
Scenario Overview
Quality
Manager
Inspector
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Marketing-to-Opportunity
Customer ReturnsProcure-to-Pay
Make-to-StockProduct Definition
Involved Roles
Supply Planner
Scenario Explorer
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Further Information
Scenario Flow
Process Details
Business Value
SAP Business ByDesign – Order-to-Cash (Specified Products)
Scenario Overview
Open Legend
Scenario Description
The Order-to-Cash (Specified Products) business scenario enables your company to
produce and sell products for a specific customer demand.
You can create a sales quote or sales order with a product specification that includes
customer-specific requirements, plan the multilevel demand for a sales order item, and create
supply for the required products. You can order and receive materials based on requirements
from the customer, release the production order, and create production tasks. During task
confirmation, it is ensured that only those materials that were replenished for a specific
customer demand are consumed. Output productsare always confirmed as specified stock.
A final inspection identifies if any of the units do not conform to the customer requirements.
You can post a goods issue. The system creates an outbound delivery and the products are
shipped to the customer. An invoice is created based on the outbound delivery and the
system updates financial accounting.
Sales
Representative
Warehouse
Manager
Accounts
Receivable
Accountant
Click process
chevrons for details
Scenario Overview
Quality
Manager
Inspector
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Marketing-to-Opportunity
Customer ReturnsProcure-to-Pay
Make-to-StockProduct Definition
Involved Roles
Supply Planner
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the
system
Process that communicates with third-
party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Close Legend
Legend
Scenario Explorer
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Creating Sales Quotes
Process Description
The Creating Sales Quotes business process enables you to create a sales quote with fixed
terms and price conditions when a customer requests an offer for products or services. You
can also create the sales quote on the basis of an opportunity or a lead. You enter the
necessary details in the sales quote such as the account and the products or services. If
product availability should be checked, you also need to enter the requested date. You can
also enter further customer information as additional text. The cost of sales can be determined
using product valuation, enabling you to evaluate the profitability of the sales quote. Price and
discount adjustments can be made in the sales quote. After the sales quote has been created,
it is submitted based on the output settings.
Further Information
Link to Sales Quotes Quick Guide
In the work center New Business
Performed by Sales Representative
Click process
chevrons for details
Creating Sales QuotesCreating Sales Quotes
Create a sales
quote
Create a sales
quote
x
Approve a sales
quote
Approve a sales
quote
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Scenario Explorer
6
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Creating Sales Orders
Click process
chevrons for details
Process Description
The Creating Sales Orders business process enables you to create a sales order with fixed
terms and price conditions when a customer orders products or services. The order can be
created on the basis of a quote, copying all conditions from the quote to the order or you
enter the necessary details in the order such as the account, the products or services, the
requested date , and customer information as additional text. The product availability is
checked, and the system informs you of availability. The system can determine the cost of
sales using product valuation, enabling you to evaluate the profitability of the order. After
creating the order, you release it to logistics. An order confirmation form can be sent to the
customer, depending on the output settings.
The sales order can also be generated automatically through business-to-business
communication or a connected e-shop.
Link to Sales Orders Quick Guide
In the work center Sales Orders
Performed by Sales Representative
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales OrdersCreating Sales Orders
x
Create a sales
order
Create a sales
order
Approve a sales
order
Approve a sales
order
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Further Information
Scenario Explorer
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Initiating Outbound Delivery
Click process
chevrons for details
Process Description
The Initiating Outbound Delivery business process enables you to manually perform ATP
checks for sales order items. Depending on the current situation the system might change the
source of supply for the sales order. By releasing the confirmed scheduled lines to logistics
executionyou initiate the outbound delivery process.
Further Information
Link to Customer Demand Quick Guide
In the work center Outbound Logistics Control
Initiating Outbound Delivery - Shipment
from Your Own Site
Initiating Outbound Delivery - Shipment
from Your Own Site
x
Determine ship-
from and check
product
availability
Determine ship-
from and check
product
availability
Initiate outbound
delivery
Initiate outbound
delivery
Click here to display process variants
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Performed by Supply Planner
Scenario Explorer
8
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Initiating Outbound Delivery
Click process
chevrons for details
Process Description
The Initiating Outbound Delivery business process enables you to manually perform ATP
checks for sales order items. Depending on the current situation the system might change the
source of supply for the sales order. By releasing the confirmed scheduled lines to logistics
executionyou initiate the outbound delivery process.
Further Information
In the work center Outbound Logistics Control
Performed by Supply Planner
Initiating Outbound Delivery - Shipment
from Your Own Site
Initiating Outbound Delivery - Shipment
from Your Own Site
x
Determine ship-
from and check
product
availability
Determine ship-
from and check
product
availability
Initiate outbound
delivery
Initiate outbound
delivery
Click here to hide process variants
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating Outbound Delivery for Shipment from
Externally-Managed Location
Link to Customer Demand Quick Guide
Scenario Explorer
9
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Processing Outbound Delivery
Click process
chevrons for details
Process Description
Depending on the complexity of your warehouse processing, the Processing Outbound
Delivery business process can help you coordinate your outbound logistics activities with or
without task support from the system. It helps you to efficiently control and manage outbound
deliveries from the time a delivery proposal is received to the moment it is delivered to your
customer or returned to your supplier. With the release of the outbound delivery the system
prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to
manually make changes or create tasks for the warehouse worker.
Further Information
Link to Delivery Control Quick Guide
In the work center Outbound Logistics
Performed by Warehouse Operators
x
Processing Outbound Delivery - with TasksProcessing Outbound Delivery - with Tasks
Click here to display process variants
x
Create a
warehouse
request
Create a
warehouse
request
Create a
warehouse task
Create a
warehouse task
Confirm a
warehouse task
and post goods
issue
Confirm a
warehouse task
and post goods
issue
Accept a deviationAccept a deviation
Finalize an
outbound delivery
Finalize an
outbound delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Inspections
Processing
Inspections
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Scenario Explorer
10
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Processing Outbound Delivery
Click process
chevrons for details
Process Description
Depending on the complexity of your warehouse processing, the Processing Outbound
Delivery business process can help you coordinate your outbound logistics activities with or
without task support from the system. It helps you to efficiently control and manage outbound
deliveries from the time a delivery proposal is received to the moment it is delivered to your
customer or returned to your supplier. With the release of the outbound delivery the system
prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to
manually make changes or create tasks for the warehouse worker.
Further Information
In the work center Outbound Logistics
Performed by Warehouse Operators
x
Processing Outbound Delivery - with TasksProcessing Outbound Delivery - with Tasks
Click here to display process variants
x
Create a
warehouse
request
Create a
warehouse
request
Create a
warehouse task
Create a
warehouse task
Confirm a
warehouse task
and post goods
issue
Confirm a
warehouse task
and post goods
issue
Accept a deviationAccept a deviation
Finalize an
outbound delivery
Finalize an
outbound delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Inspections
Processing
Inspections
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing Outbound Delivery - Without Task Control
Processing Outbound Delivery for Externally-Managed Locations
Link to Delivery Control Quick Guide
Scenario Explorer
11
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Processing Inspections
Click process
chevrons for details
Process Description
The Processing Inspections business process allows you to process, monitor, and analyze
inspections of products:
Inspections at goods receipt
Receiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
Inspections in production
In-process control and final inspections for production
Inspections in shipping
Final inspections for customer shipments
As part of this process, you inspect the samples taken for inspection, record results, make a decision
about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.
Planned inspections are triggered automatically based on a suitable logistics or production model.
Unplanned inspections are triggered manually by the user.
Further Information
Link to Monitoring Quick Guide (Quality Control)
In the work center Quality Control
Performed by Inspector, Quality Manager
Processing InspectionsProcessing Inspections
x
Inspect samplesInspect samples
Record inspection
results
Record inspection
results
Decide about
quality
Decide about
quality
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Scenario Explorer
12
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Creating Customer Invoices
Click process
chevrons for details
Process Description
In the Creating Customer Invoices business process, the system creates invoice requests
automatically after services have been performed or products delivered. You must transfer
these requests to an invoice which is sent to the customer and passed to Cash Flow
Management. You can do this manually or with an invoice run. It is possible to combine
several requests into one invoice or split them into several invoices.
Further Information
Link to Customer Invoice Processing
In the work center Customer Invoicing
Performed by Accounts Receivable Accountant
Creating Customer InvoicesCreating Customer Invoices
Transfer invoice
requests
Transfer invoice
requests
Release an
invoice
Release an
invoice
x
…
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Scenario Explorer
13
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Processing Receivables and Payments
Click process
chevrons for details
Process Description
The Processing Receivables and Payments business process enables the processing of
incoming payments, initiated either internally by your company or externally by your
customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system
proposes open items for payment. You then release the payments and the system posts them
to accounting. You create the payment medium, either manually or as part of an automatic
run, using files for direct debit or credit card payments. When the payments are credited to the
company's bank account, the bank statement is entered in the system, either uploaded
electronically or entered manually, before being confirmed. If payments are initiated externally
by the customer, the bank statement provides notification of payment. The payments are
matched in the system to the open invoices before being cleared.
Further Information
In the work centers Receivables, Payment
Management, Liquidity Management
Performed by Accounts Receivable Accountant
Link to Quick Guide Receivables
Link to Quick Guide Payables
Processing Externally-Initiated Payments by Incoming
Bank Transfer
Processing Externally-Initiated Payments by Incoming
Bank Transfer
Enter a remittance
advice
Enter a remittance
advice
x
Process a bank
statement
Process a bank
statement
Allocate a
payment
Allocate a
payment
Clear a paymentClear a payment
Click here to display process variants
Creating
Customer Invoices
Creating
Customer Invoices
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Inspections
Processing
Inspections
Scenario Explorer
14
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Further Information
Scenario Flow
Business Value
Scenario Overview
Process Details
SAP Business ByDesign – Order-to-Cash (Specified Products)
Process Details: Processing Receivables and Payments
Click process
chevrons for details
Process Description
The Processing Receivables and Payments business process enables the processing of
incoming payments, initiated either internally by your company or externally by your
customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system
proposes open items for payment. You then release the payments and the system posts them
to accounting. You create the payment medium, either manually or as part of an automatic
run, using files for direct debit or credit card payments. When the payments are credited to the
company's bank account, the bank statement is entered in the system, either uploaded
electronically or entered manually, before being confirmed. If payments are initiated externally
by the customer, the bank statement provides notification of payment. The payments are
matched in the system to the open invoices before being cleared.
In the work center Receivables, Payment
Management, Liquidity Management
Performed by Accounts Receivable Accountant
Further Information
Processing Externally-Initiated Payments by Incoming
Bank Transfer
Processing Externally-Initiated Payments by Incoming
Bank Transfer
Enter a remittance
advice
Enter a remittance
advice
x
Process a bank
statement
Process a bank
statement
Allocate a
payment
Allocate a
payment
Clear a paymentClear a payment
Click here to display process variants
Creating
Customer Invoices
Creating
Customer Invoices
Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Inspections
Processing
Inspections
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
Link to Quick Guide Receivables
Link to Quick Guide Payables
Scenario Explorer
15
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Further Information
Scenario Flow
Business Value
Process Details
Business Value
SAP Business ByDesign – Order-to-Cash (Specified Products)
Business Value
Overview
For midsize companies who sell customized or low volume products
and are challenged by rising customer demands for service and value,
this scenario streamlines the entire order-to-cashprocess.
You can become more profitable by responding efficiently to customer
demand based on real-time availability information thereby growing
revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash
process: From order management, planning production, and
warehousing through to financial settlement.
Product specifications allow companies to easily define and maintain individual customer
requirements and product variants and is fully integrated to the end-to-end business process
from sales order entry through supply planning, production and procurement to outbound
delivery.
The product specification is a permanent document that can be used multiple times and
thereby helps to reduce master data management effort.
The product carrying costs are reduced as over production or returns can be identified by the
system and then reused to cover new specific customer demand.
Quality inspection is integrated with the production process.
Management of identified stock (batches, lots) or restricted inventory.
Automatic inventory valuation for raw materials, WIP, and finished products.
Scalable process for revenue recognition supporting different accounting principles.
Built in analytics enables a drill down to the profit and loss result alongside dimensions like
products, customer groups and distribution channels.
Key Benefits
OrderOrder
Create Sales
Quote with
Product
Specification
Create Sales
Quote with
Product
Specification
Create Sales
Order
Create Sales
Order
FulfillFulfill
Initiate Outbound
Delivery
Initiate Outbound
Delivery
Execute
Warehouse Tasks
(Optional) / Post
Goods Issue
Execute
Warehouse Tasks
(Optional) / Post
Goods Issue
Create Outbound
Delivery
Create Outbound
Delivery
SettleSettle
Create InvoiceCreate Invoice
Process
Receivables
Process
Receivables
Post to LedgerPost to Ledger
Scenario Overview
Scenario Explorer
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Further Information
Scenario Flow
Process Details
Business Value
SAP Business ByDesign – Order-to-Cash (Specified Products)
Scenario Flow Variant: Standard
Work center in which
process is performed
Business
document flow
Process related
to Financials
Related
scenarios
Process
mainly
driven by
the user
Process
mainly
driven by
the
system
• Process
variant1
• Process
variant 2
• For Own Delivery
• For Delivery by
Warehouse
Provider
New Business
Sales
Orders
Outbound
Logistics
Control
Outbound
Logistics
Customer
Invoicing
Receivables /
Cash
& Liquidity Mgt
Creating
Sales Quotes
Creating
Sales Orders
Initiating
Outbound
Delivery
• With Task Control
• Without Task
Control
• From Warehouse
Provider
• Process Bank
Statement -
Standard Variant
• Process externally
initiated payment
by incoming check
(Multiple Checks)
• … (7 more
variants)
Processing
Receivables
and
Payments
Processing
Outbound
Delivery
Marketing-to-Opportunity
Customer Returns
Creating
Customer
Invoices
Work
Center
Scenario Explorer
Legend & Variants
Scenario Overview
Click process
chevrons for details
Quality
Control
Processing
Inspections
Procure-to-Pay
Make-to-Stock
Product Definition
17
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Process Details
Business Value
Scenario Overview
SAP Business ByDesign – Order-to-Cash (Specified Products)
Further Information
Further Information
Scenario Flow
Scenario Explorer
Click process
chevrons for details
Forum
Get in touch with experts to discuss
your specific requirements. To enter
the community, click here.
More Details
SAP provides a complete product
documentation, covering all aspects of
the business scenario. For more
details, click here.
Do you need more information? Do you want to discuss with others?
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Take a look at the other business
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Creating Sales
Quotes
Creating Sales
Quotes
Creating Sales
Orders
Creating Sales
Orders
Initiating
Outbound
Delivery
Initiating
Outbound
Delivery
Processing
Outbound
Delivery
Processing
Outbound
Delivery
Creating
Customer Invoices
Creating
Customer Invoices
Processing
Receivables and
Payments
Processing
Receivables and
Payments
Processing
Inspections
Processing
Inspections
Marketing-to-Opportunity
Customer ReturnsProcure-to-Pay
Make-to-StockProduct Definition
Thank you.
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