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©2016 British Council. The United Kingdom’s international organisation for educational opportunities and cultural relations. We are
registered in England as a charity.
http://learnenglish.britishcouncil.org/en/english-emails/unit-4-starting-and-finishing-emails
English for Emails
Unit 4: Starting and finishing
emails
Task 1
Hairuddin Omar, a maths teacher, has
written four emails this morning. Read the
descriptions of the emails and then match
them to the opening lines of the emails.
A. Hairuddin emailed a man called
Norozan Bakar, the father of a pupil
at the school. He wanted to know why
Mr Bakar’s son was absent from
school.
B. Hairuddin emailed all the maths
teachers at his school about some
training.
C. Hairuddin wrote to his friend about
their plans to play football at the
weekend.
D. Hairuddin sent an email asking for
more information about a conference.
He did not know the name of the
person who will read his email.
1. Morning everyone, Just thought you
might be interested to know that…
2. Hi there Rahim, Hope you’re well.
Might be a bit late on Saturday…
3. Dear Sir or Madam, Could you please
send me…
4. Dear Mr Bakar, I am writing to you
because I am worried that…
Task 2
Indicate which endings are appropriate or
not.
1. Which phrases are an appropriate
way to end a formal email? (Three
are not.)
a) Yours truly,
b) With best regards,
c) For your information,
d) Yours sincerely,
e) For Attention Of:
f) Best wishes,
g) To Whom It May Concern:
h) Yours faithfully,
i) With many thanks and best
wishes,
2. Which phrases are an appropriate
way to end an informal email? (Three
are not.)
a) Regards,
b) Cheers,
c) Hi again,
d) Rgds,
e) Bye for now,
f) CC
g) With best wishes,
h) See you soon,
i) How are you?
Task 3
Complete the emails with the sentences.
I look forward to meeting you / I look forward
to receiving your application / We look
forward to working with you / I look forward
to hearing from you soon
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©2016 British Council. The United Kingdom’s international organisation for educational opportunities and cultural relations. We are
registered in England as a charity.
http://learnenglish.britishcouncil.org/en/english-emails/unit-4-starting-and-finishing-emails
1. Dear Mr Cruz,
Please find enclosed an application
form for the post of Teacher of
History. ______________________
________ for this job. The deadline is
March 24.
Yours sincerely,
J Ko, School Administrator
2. Hello Hiroshi,
I can phone you on Thursday at 10:30
am. Can you let me know if that is
convenient, please? _____________
_______________________.
Regards, Jack
3. Dear Mrs Kapusta, I am writing to
confirm our appointment in my office
on Tuesday January 28.
Please report to Reception when you
arrive, and they will direct you to my
office. I hope you have a safe journey
here, and ______________________
on Tuesday.
With best wishes, Tony Donizetti
4. Dear Jackie,
Congratulations on getting the job. My
team in the International Office and I
would like to welcome you to
Bakewell University. I am sure you
will enjoy your new role.
_____________________________.
Best wishes,
Ewa
Ewa Jones – Director, International
Office – Bakewell University
Task 4
Put the phrases in the right order to make
sentences.
1. I / forward / meeting / you. / to / look
______________________________
2. hearing / to / forward / look / you. /
from / We
______________________________
3. to / speaking to / soon. / forward / you
/ I / look
______________________________
4. on / forward / to / seeing / We / look /
Saturday. / you
______________________________
5. look / possible. / your / to / receiving /
as soon as / reply / forward / I
______________________________
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©2016 British Council. The United Kingdom’s international organisation for educational opportunities and cultural relations. We are
registered in England as a charity.
http://learnenglish.britishcouncil.org/en/english-emails/unit-4-starting-and-finishing-emails
Answers
Task 1
1. B.
2. C.
3. D.
4. A.
Task 2
1. a); b); d); f); h); i)
2. a); b); d); e); g); h)
Task 3
1. Dear Mr Cruz,
Please find enclosed an application
form for the post of Teacher of
History. I look forward to receiving
your application for this job. The
deadline is March 24.
Yours sincerely,
J Ko, School Administrator
2. Hello Hiroshi,
I can phone you on Thursday at 10:30
am. Can you let me know if that is
convenient, please? I look forward to
hearing from you soon.
Regards, Jack
3. Dear Mrs Kapusta, I am writing to
confirm our appointment in my office
on Tuesday January 28.
Please report to Reception when you
arrive, and they will direct you to my
office. I hope you have a safe journey
here, and I look forward to meeting
you on Tuesday.
With best wishes, Tony Donizetti
4. Dear Jackie,
Congratulations on getting the job. My
team in the International Office and I
would like to welcome you to
Bakewell University. I am sure you
will enjoy your new role. We look
forward to working with you.
Best wishes,
Ewa
Ewa Jones – Director, International
Office – Bakewell University
Task 4
1. I look forward to meeting you.
2. We look forward to hearing from you.
3. I look forward to speaking to you soon.
4. We look forward to seeing you on
Saturday.
5. I look forward to receiving your reply
as soon as possible.
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