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UNITED STATES POLICIES & CAREER PLAN
Pink Zebra At Home
INDEPENDENT CONTRACTOR AGREEMENT ("Agreement")
THIS INDEPENDENT CONTRACTOR AGREEMENT is made by and between PINK ZEBRA AT HOME, LLC,
(hereinafter referred to as the “Company”), a Delaware limited liability company, and the person named in the
application being submitted to become a Direct Sales Consultant of the Company (hereinafter referred to as
“You” and "Your"). You are entering into this Agreement as a result of your desire to become a direct sales
consultant for the Pink Zebra product line (“Direct Sales Consultant”). Therefore, in consideration of such desire
and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
the Company and You hereby agree as follows:
1. Engagement of Services. Subject to the terms and conditions of this Agreement, the
Company hereby agrees that You will be a Direct Sales Consultant to the Company.
2. Scope. During the term of this Agreement, You agree to serve as a Direct Sales Consultant
for the Company’s products and will perform the duties and functions detailed in this Agreement, in accordance
with the PZ Policies and Career Plan (defined below). You are not required to exclusively perform services to
the Company, but may engage in work elsewhere during the term of this Agreement so long as You are fulfilling
your duties under this Agreement. However, You agree that until this Agreement is terminated pursuant to
Section 12, You will refrain from selling any products that are the same or substantially similar to candles and
home fragrancing products sold by the Company, but this in no way restricts your right to work for or provide
services to other companies having different product lines. You further agree to provide your own vehicle,
insurance, communications and tools necessary to perform the duties listed below.
3. Policies and Career Plan. As consideration for entering into this Agreement, as well as the
services to be performed hereunder, the Company will pay to You compensation as set for forth in the Pink
Zebra Policies and Career Plan (referred to herein as the "PZ Policies and Career Plan"). To receive such
payments, you must be in "Good Standing" as defined in the PZ Policies and Career Plan and You must not
otherwise be in violation of this Agreement. You are not entitled to receive any benefits other than those
described herein and in the PZ Policies and Career Plan. In addition, You agree that you shall perform your
duties and all activities as a Direct Sales Consultant to the Company in accordance with the PZ Policies and
Career Plan.
4. INDEPENDENT CONTRACTOR RELATIONSHIP. YOU ARE AN INDEPENDENT
CONTRACTOR AND NOT AN EMPLOYEE, SERVANT, PARTNER OR JOINT VENTURER OF OR WITH RESPECT TO
THE COMPANY. THE COMPANY MAY DIRECT THE SERVICES TO BE PROVIDED BY YOU AS A DIRECT SALES
CONSULTANT, BUT YOU SHALL DETERMINE THE MEANS, METHOD AND MANNER BY WHICH YOU
ACCOMPLISH THE SERVICES IN ACCORDANCE WITH THIS AGREEMENT. THE COMPANY IS NOT RESPONSIBLE
FOR WITHHOLDING, AND SHALL NOT WITHHOLD OR DEDUCT FROM THE COMPENSATION PAYABLE TO YOU
HEREUNDER, FICA OR TAXES OF ANY KIND, UNLESS SUCH WITHHOLDING BECOMES LEGALLY REQUIRED. AS
AN INDEPENDENT CONTRACTOR OF THE COMPANY, YOU ARE NOT ENTITLED TO RECEIVE THE BENEFITS
THAT EMPLOYEES OF THE COMPANY ARE ENTITLED TO RECEIVE, AND SHALL NOT BE ENTITLED TO
WORKERS COMPENSATION, UNEMPLOYMENT COMPENSATION, MEDICAL INSURANCE, LIFE INSURANCE, PAID
VACATIONS, PAID HOLIDAYS, PENSION, PROFIT SHARING, OR SOCIAL SECURITY CONTRIBUTIONS ON
ACCOUNT OF YOUR SERVICES TO THE COMPANY. NOTWITHSTANDING ANY OTHER PROVISION OF THIS
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AGREEMENT, THE USE OF THE WORD “CAREER” IN THIS AGREEMENT OR IN ANY OTHER COMPANY
DOCUMENT IS NOT TO BE INTERPRETED IN ANY WAY AS BEING INDICATIVE OF EMPLOYEE STATUS.
5. Duties. As an independent contractor to the Company, You are authorized to perform the
following activities:
o You will have the right to offer Company products for sale in accordance with
the PZ Policies and Career Plan.
o You will have the right to enroll other persons ("New Consultants") to serve as
Direct Sales Consultants to the Company in accordance with the PZ Policies and
Career Plan.
o You will have the right to participate in the Company's Direct Sales Consultants
career plan as outlined in the PZ Policies and Career Plan.
6. Intellectual Property. You agree to not use the Company's intellectual property, including
without limitation, the Company's trademarks, copyrights, trade names, trade dress, designs, images or
symbols, without the prior written consent of the Company except as set forth in the PZ Policies and Career
Plan.
7. Amendments to Company Documents. By assenting to this Agreement, you agree and
understand that Company may, from time to time, amend this Agreement and the PZ Policies and Career Plan,
and any such amendment will be made in Company's sole discretion. Amended documents will be provided to
Direct Sales Consultants via email (or other reasonable delivery method) within 30 days of the amendment
being made. Upon receipt of notice of amended documents, Direct Sales Consultants are to go to the link
provided, review the amendment, and indicate if he or she agrees to the amendment. Each Direct Sales
Consultant must agree to the amendment in order to continue as a Direct Sales Consultant with the Company.
8. INDEMNIFICATION. YOU AGREE THAT YOU WILL INDEMNIFY AND
HOLD HARMLESS THE COMPANY FROM AND AGAINST ANY AND ALL LOSS OR DAMAGES
RESULTING FROM ANY AND ALL ACTS (INCLUDING WITHOUT LIMITATION ALL
INTENTIONAL AND NEGLIGENT ACTS) OR OMISSIONS OF YOU (AND/OR ANY OF YOUR
SUBCONTRACTORS) RESULTING IN LOSS OR DAMAGE TO THE COMPANY, ITS PROPERTY
OR ASSETS, OR TO ANY OTHER PERSON OR PROPERTY. THE PROVISIONS OF THIS
SECTION 8 SHALL EXTEND TO THE OFFICERS, DIRECTORS, EMPLOYEES AND AFFILIATES
OF THE COMPANY.
9. Compliance with Laws. You shall comply with: (i) all federal, state and local laws; and
(ii) all other standards imposed by Company on the conduct of Direct Sales Consultants.
10. Promotional and Advertising Release. You agree that the Company may use your
personal information, including without limitation, your name, likeness, photograph or personal story in the
Company's promotional or advertising materials without compensation or remuneration.
11. Force Majeure. Any delay in or failure of performance by Company or You shall not
constitute default hereunder if and to the extent such delay or failure of performance is caused by occurrences
beyond the control of Company or You, as the case may be, including but not limited to: Acts of God or the
public enemy; compliance with any order or request of any governmental authority; act of war; rebellion or
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sabotage or damage resulting there from; fires; floods; release of hazardous or toxic substances; explosions;
accidents; riots or strikes or other concerted acts of workmen, whether direct or indirect; or any other causes,
whether or not of the same class or kind as those specifically above named, which are not within the reasonable
control of Company or You, as the case may be.
12. Termination. The Company or You may, with or without cause, terminate this Agreement at
any time upon written notice to the other party. Thereupon, You shall be paid for all services properly
performed in accordance with the PZ Policies and Career Plan up to the date of termination, but no further.
13. Governing Law. This Agreement shall be governed by and construed in accordance with
the internal laws of the State of Texas. Venue and jurisdiction of any action relating to this Agreement shall lie
in Harris County, Texas.
14. Severability. In the event any provision hereof shall be modified or held ineffective by any
court, such adjudication shall not invalidate or render ineffective the balance of the provisions hereof.
15. Entire Agreement. Both parties participated in the drafting of this Agreement and this
Agreement constitutes the sole agreement between the parties with respect to the subject matter hereof, and
supersedes any and all other agreements, oral or written, between the parties. This Agreement may not be
modified or amended except by a writing signed by the Company and You.
16. Waiver. Any waiver or breach of any of the term of this Agreement shall not operate as
a waiver of any other breach of such terms or conditions, nor shall any failure to enforce any provisions hereof
operate as a waiver of such provision or any other provision hereof.
17. Assignment. This Agreement is a personal independent contractor agreement and the rights
and interests of You hereunder may not be sold, transferred, assigned or pledged. The Company may assign its
rights under this Agreement to (i) any entity into or which the Company is merged or consolidated or to which
the Company transfers all or substantially all of its assets or (ii) any entity, which at the time of such
assignment, controls, is under common control with, or is controlled by the Company.
18. Successors. This Agreement shall be binding upon You and your heirs, executors,
administrators and legal representatives. This Agreement shall be binding upon and inure to the benefit of the
Company and its successors and assigns.
19. Section Headings. The section headings in this Agreement have been inserted for
convenience and shall not be used for interpretive purposes or to otherwise construe this Agreement.
20. Online Agreement. This agreement is an online agreement that is being executed in
keeping with applicable federal and state laws. If You are a resident of the state of Texas, this agreement is
subject to the provisions of Chapter 322 of the Texas Business and Commerce Code.
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GENERAL GUIDELINES
COMMISSION PERIOD
A commission period is defined by calendar months. The final cut-off date for monthly commissions is
the last day of the month at 11:59 PM EST (refer to Time Zone). The commission period for the prior
month closes no later than the 10
th
day of the following month at which time all promotions, titles and
ranks are changed and commission and bonuses are paid accordingly. Note: All non-party orders
are based on posted status and party orders are based on settlement status within the commission
period.
DIRECT DEPOSIT
Consultants are paid any commission and bonus via direct deposit once the commission period has
closed for the prior month if your ZebraNET profile is set up with direct deposit information. Pink Zebra
does not issue checks and if you have not set your profile up as Direct Deposit, then you will be paid
via E-Wallet (see below). Commission and bonus will be paid no later than the 10
th
day of the
following month. Should you enter incorrect deposit account information into your ZebraNET profile
and your direct deposit is returned undeliverable, we will not process a second direct deposit for you –
however, we will deposit your funds into your E-Wallet account.
COMMISSIONS PAID THROUGH E-WALLET
Pink Zebra does not issue checks for commission or bonus. If Direct Deposit is not used, then E-Wallet is
the method of payment. E-Wallet is a form of payment where your proceeds are added to your
online Pink Zebra account. Your E-Wallet holds your money and you may purchase product, or
transfer monies to a financial institution. E-Wallet must be set up prior to commission being processed
designating either a dollar or percentage amount that should be transferred to your financial
institution through E-Wallet. This MUST be done before the 1
st
day of the month (for the upcoming
commission payments), OR funds will not be transferred to a financial institution until the following
month. For example: A Consultant earns $1,000 as a commission to be deposited into E-Wallet. You
may determine that you want $400 to remain in your E-Wallet account and $600 to go to your
financial institution. On or before the 1
st
day of the month, you need to set your E-Wallet account up
to assign $600 (or could be a percent) to be transferred to your financial institution. If you DO NOT
determine an amount or percentage, all or 100% will be placed in your E-Wallet account. Any funds in
the E-Wallet account may be used for products, but would not be available for transfer to your
financial institution until the next commission run (the following month). Commission and bonus will be
paid no later than the 10
th
day of the following month.
COMMISSION MINIMUM
There is no minimum amount required to be earned to receive a commission.
SHIPPING & PROCESSING TIME
Pink Zebra will choose the method of shipping depending on the overall cost, weight and zip code of
the order’s ship-to address. Orders under 10 pounds will be sent via our carriers parcel post and orders
over 10 pounds will ship direct through the carrier.
Consultants must always provide Pink Zebra with a street address for shipping purposes. Pink Zebra will
not ship to post office boxes.
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All orders will ship from the Sugar Land, TX warehouse within five business days of order. Party orders
ship within five business days of the date the Consultant closes (settles) the Party. Pink Zebra will
attempt to process most orders within one to two business days, but during peak times, it may be
necessary to extend shipping times up to five business days. Any order placed via 2-Day are
processed the day after they are placed and then shipped using FedEx 2-Day Business. FedEx 2-Day
does not count a weekend or holiday as a day. Orders under 10 pounds will ship via Smart Post which
go through the postal system. Orders over 10 pounds will ship via Ground.
Due to the extreme heat in the summer months, there may be limitations to what days of the week
orders ship. This is to prevent orders from sitting in the shipper’s warehouse and docks over weekends.
Any updates will be posted on ZebraNET.
Shipping Rates
Effective January 29,2017 - Shipping rates for party, customer, Consultant and shopping
cart are as follows:
Consultant
Order
Party Order
Host Awards
Enrollment
Order
Continental
US
Up to $49.99
Retail = $8.
Over $49.99
Retail is FREE
Up to $49.99
Retail = $8.
Over $49.99
Retail is FREE
FREE
Large - $30
Small - $20
Continental
US 3-5
Business
Day
Orders over
$49.99 are
$4.88 and
orders under
$49.99 are
$12.88
Orders over
$49.99 are
$4.88 and
orders under
$49.99 are
$12.88
NA
NA
Continental
US 2 Day
$15 or 25%
of Retail
whichever is
greater
$15 or 25%
of Retail
whichever is
greater
NA
AK, HI, PR,
US Virgin
Islands
Up to $99.98
Retail = $20.
$99.99 and
over Retail is
FREE
Up to $99.98
Retail = $20.
$99.99 and
over Retail is
FREE
FREE
Large - $45
Small - $35
Canada
NA
NA
NA
Large - $40
Small - $30
Host Award Orders are FREE on a qualifying party.
Certain states require the collection of sales tax on shipping charges. These taxes will be assessed and
collected on orders in accordance with the current state laws.
SALES TAX ON ITEMS
All items (including Host items) are charged sales tax based on the full retail of the product even
though there may be a discount allowed. This is in compliance with state tax rules applicable to our
direct sales industry.
States tax direct sales transactions differently than normal retail sales. Our agreements with states
(including California) to collect sales tax at the full retail value is what grants Consultants an exemption
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on having to individually register for sales tax to re-sell Pink Zebra products. The states assume that all
product sold to our Consultants will be resold to an end consumer at retail value. By our collecting the
full retail sales tax up front, we are voluntarily acting as a sales tax agent for the Consultants, relieving
them of the burden of collecting and remitting sales tax for their orders placed through Pink Zebra.
GUARANTEE
Pink Zebra guarantees all products. Defective products can be returned within 90 days of product
shipment from Pink Zebra for exchange of other products of equal or greater value. If the item being
exchanged is a limited edition or seasonal item, and the product is no longer available, it may be
exchanged for another item of equal or greater value. At the discretion of Pink Zebra, any defective
product may be required to be returned to the home office so that Pink Zebra can verify that the item
does not meet product specifications. All returned items must be accompanied with a receipt and
order number.
When a defective item is returned, Pink Zebra will pay the shipping fees. The Company will provide a
Call Tag or Returns Material Authorization (RMA) to cover the shipping charges for a defective item
return.
EXCHANGE POLICY
If a customer is not completely satisfied with a Pink Zebra product for any reason, he or she may
exchange it within 60 days of the original order’s ship date. Order errors resulting from an incorrectly
written or entered part number will be handled as exchanges. The exchanged product must be
accompanied by the receipt, trouble ticket number and order number. The item must be exchanged
for products of equal or greater value and any price difference would be the responsibility of the
customer/Consultant. The item being exchanged must be featured in the current catalog. The
customer or Consultant must pay the cost to ship the product back to Pink Zebra and Pink will ship the
replacement product for free. If the item being exchanged is a limited edition or seasonal item and
the product is no longer available, it may be exchanged for another item of equal or greater value.
REFUNDS
Pink Zebra does offer refunds on cancelled orders as long as the receipt is provided. A refund will be
for the price of the product and does not include shipping. A refund may take up to 5 business days
to be reflected back to the credit card based on the individual’s financial institution.
INVENTORY RETURNS
Upon cancellation or termination of a Consultant’s Agreement, the Consultant may return for a refund
inventory and sales aids that he/she personally purchased from the Company if he or she is unable to
sell or use the merchandise. A Consultant may only return products and sales aids purchased by him or
her that are in resalable condition. Upon receipt of the products and sales aids, the Consultant will be
reimbursed 90% of the net cost of the original purchase price(s), less shipping charges. The Company
shall deduct from the reimbursement paid to the Consultant any commissions, bonuses, rebates or
other incentives received by the Consultant which were associated with the merchandise that is
returned.
Products and sales aids shall be deemed "resalable" if each of the following elements is satisfied: 1)
they are unopened and unused; 2) packaging and labeling has not been altered or damaged; 3) the
product and packaging are in a condition such that it is a commercially reasonable practice within
the trade to sell the merchandise at full price; 4) products are returned to Pink Zebra within one year
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from the date of purchase; 5) the product contains current Pink Zebra labeling. Any merchandise that
is clearly identified at the time of sale as non-returnable discontinued, or as a seasonal item, shall not
be resalable.
The Consultant returning the merchandise is responsible for all return shipping charges.
SUBSTITUTIONS
From time to time, Pink Zebra may need to make a substitution for a raw material or finished good. Pink
Zebra reserves the right to substitute a component of similar value, purpose and quality for a product
or component that has changed. These substitutions will not affect the fragrance or quality of any of
our products. These substitutions may result in a difference between the specifications of the final
product and those included in the catalog or other Pink Zebra publications.
ALTERING PINK ZEBRA PRODUCTS
Any alteration of a Pink Zebra product by Consultants, such as re-melting and repackaging, for
reselling is prohibited as is altering any product in an image for any marketing purpose.
Consultants may NOT repackage Pink Zebra’s products other than adding a personalizing sticker that
does not obstruct the Pink Zebra logo or labeling and must ensure that the products are sold and
delivered in their original packaging to the customers.
INTERNATIONAL SALES
Consultants are not authorized to sell Pink Zebra products or sponsor anyone residing outside of the
United States and its Territories at this time. Consultants may sponsor in both the United States and
Canada but due to the business tax implications, Pink Zebra websites only allow Consultants to make
sales in the country in which they reside.
U.S. TERRITORIES
Consultants may hold Home Parties, sponsor new Teams and sell Pink Zebra products in U.S. Territories.
APO / FPO LOCATIONS
Consultants may sell to APO / FPO locations. Someone stationed on a foreign military base may
become a Consultant. Sponsors and Consultants should be fully aware that products shipped to an
APO/FPO address cannot be resold. The military also requires anyone operating a business on a
military base to obtain their business license. The military's business license application is very clear
regarding the restriction of product resale through an APO/FPO address.
TIME ZONE
Pink Zebra’s corporate office is in Houston, TX, and in the Central Time Zone. Office hours are operated
based on the Central Time Zone. Ordering, month end or incentives are based on the ZebraNET,
which operates on the Eastern Time Zone.
ACCEPTING CREDIT CARD PAYMENTS FROM CUSTOMERS
Gather ALL the information on the order form, including the name, credit card number, expiration
date, and the security code on the back of the card. Pink Zebra accepts American Express, Discover,
Visa, and MasterCard. When someone places the order online, Pink Zebra’s system will process the
credit card. A Consultant may or may not choose to use his or her merchant account to process
credit cards.
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DECLINED CREDIT CARDS
Declined credit cards are the responsibility of the user and not Pink Zebra. A credit card processer
must align with your financial institution and if not, the credit card processer may decline the charge
and or add additional fees. Common declines are:
Transaction Status: Declined. Authorization with the card issuer was successful but the transaction was
declined due to an address or zip code mismatch with the address on file.
Transaction Status: Declined. Card declined by issuer – Contact card issuer to determine reason.
Where the Company must deal with the processor it may take up to 7 business days for any
adjustment or refund.
CHECKS
Pink Zebra does NOT accept checks from customers or Consultants. When a Consultant takes a
personal check from a customer, he or she needs to be sure the check has a phone number and to
deposit the check immediately. The Consultant should make sure the check clears the bank before
delivering the products. Consultants bear all risk of loss for any returned checks accepted from a
customer.
TAX RATE
The tax rate for an order is generally based on the zip code of the shipping address. A Consultant
should collect taxes based on the rate of the location to which the order is being sent, except for
orders to be delivered to a Texas address. Sales tax for orders shipped to Texas will be charged at the
current rate applicable for the Pink Zebra Home Office in Sugar Land, Texas. Additionally, certain
states require collection of sales tax on shipping charges. These taxes will be assessed and collected
on Pink Zebra orders in accordance with current laws.
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Home Office Support
Mailing Address
Pink Zebra Home
1601 Gillingham Lane
Suite 120
Sugar Land, TX 77478
Customer Service Hours
Monday – Friday
8 am – 5 pm Central Standard Time
Toll Free Telephone Number
1-855-PINK ZEBRA (746-5932)
Text Number
713-999-4402
Fax Number
713-467-7334 or 832-944-6921
Services E-mail
customerservice@pinkzebrahome.com
Suggestions
Ideasandfeedback@pinkzebrahome.com
Pink Zebra Public Website
www.pinkzebrahome.com
CUSTOMER SERVICE SUPPORT
Customer Service Email Expectations
• Customer Service is committed to handling all issues/inquiries received within 2 business days if
not sooner. Please keep in mind that many times we also have to wait for additional
information before we can complete the investigation and resolve all issues.
• If Customer Service is not able to resolve these issues within the 2 business day timeframe, we
will communicate via email or phone to ensure that the Consultant/Customer is kept informed.
Customer Service Trouble Ticket Expectations
• Trouble Tickets will be resolved within 3 business days, providing all pertinent information is
included upon receipt and are worked in the order they were received. If Customer Service
has to request additional information to resolve the issue, the 3-day window does not apply.
• An email will be sent to the Consultant advising him or her that their Trouble Ticket cannot be
resolved until we receive additional information. The Consultant then needs to respond to the
email with the requested information. Customer Service will make two attempts to obtain
needed information from the Consultant via email. If Customer Service has not received the
needed information after two weeks, the Trouble Ticket will be closed with comments stating
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that if the issue has not been resolved, a new Trouble Ticket needs to be opened and should
include the requested information.
• Items requiring immediate attention such as change of address, any shipping related issues,
order cancellations, help closing a party, etc., should be handled with a phone call to
Customer Service at 855-746-5932 rather than submitting a Trouble Ticket.
• Texting is available. This is a great way for those quick easy questions that are ideally 144
characters or less. Please include: ID and name. Note the texting system will not accept
images and does not replace the current Trouble Ticket system used on ZebraNET.
RETAILING AND MARKETING
Consultants may sell Pink Zebra on a cash and carry basis at fairs, shows, expos and any other
TEMPORARY retailing events, but may never sell Pink Zebra in a retail store of any kind including but not
limited to Consignment, Re-sell Shops, and Kiosks of any kind. Flea Market and Pop-Up type events are
allowed as long as product is set up and taken down at the beginning and end of the short-term days
in attendance. The same Consultant cannot display at the same location each week or week-end,
year round.
Consultants may NOT repackage Pink Zebra’s products for sale other than adding a personalized
sticker that does not obstruct Pink Zebra’s logo or labeling and must insure that the products are sold
and delivered in their original packaging to any customer. This includes selling any discontinued items
to other Consultants. At a Candle Bar, the customer can create an individual Glimmer Candle but
pre-made individual Glimmer Candles cannot be sold. Sample scoops or any other type of sample
cannot be sold to a customer.
Consultants may use the Pink Zebra logo in marketing efforts, but it must only be a logo provided in
ZebraNET. Consultants must always use the term “Independent Consultant” when promoting,
marketing, or advertising the business. There is a Pink Zebra Independent Consultant Logo provided.
CONSULTANT STATUS
INDEPENDENT STATUS & COMPLIANCE WITH APPLICABLE LAW
As an independent Contractor, each Consultant is responsible for his or her own business activity. A
Consultant is considered neither an employee of Pink Zebra nor of his or her upline. Consultants are
required to follow the tax codes and business reporting requirements in the respective jurisdiction
where their business activities take place, and it is recommended that they consult with a local
professional advisor for more information related to their business. Pink Zebra Consultants are
responsible for the following:
• Complying with all federal, state, county and local laws and regulations as they relate to the
possession, distribution, sale, stocking, receipt and advertising of Pink Zebra products or the
operation of a business;
• Acquiring any applicable licenses or business registration, filing all necessary reports and
paying all appropriate taxes and/ or fees legally required in order to operate a Pink Zebra
business;
• Pink Zebra will collect the applicable taxes on orders placed through Pink Zebra. Pink Zebra, in
turn, remits these taxes to the government tax authorities on behalf of Consultants;
• Reporting all earnings to the Internal Revenue Service and State revenue departments when
applicable and being responsible for maintaining records and receipts of all business activities;
• Paying any required Social Security tax for the self-employed.
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RESPONSIBILITIES OF PINK ZEBRA CONSULTANTS
Consultants are required to do the following:
• Familiarize themselves with the Pink Zebra Consultant Manual as well as all guidance provided
through Home Office newsletters and other official announcements;
• Manage their Pink Zebra business in a way that is consistent with the Pink Zebra Consultant
Manual, Statement of Policies, Terms and Conditions and any other amendments or
publications made available by Pink Zebra;
• Avoid making any claims or representations regarding the Pink Zebra product line that are
inconsistent with the current catalog or publications made available by the Company;
• Avoid making any claims or representations relating to potential compensation, except for
those representations made in Pink Zebra publications;
• Understand and adhere to the exchange and guaranty provisions of product sales;
• Protect each customer’s or Consultants payment and payment information, and submit and
deliver each order in a timely manner;
• Coordinate and carry out parties and other sales avenues according to Pink Zebra policies
and procedures.
•
CONSULTANT’S CODE OF ETHICS
• As a Pink Zebra Consultant:
• I will uphold the high standards of professionalism expected of a Pink Zebra Consultant and
diligently market and sell Pink Zebra products. I further agree to require and monitor those same
standards of professionalism with my Team.
• At all times, I will conduct myself with honesty, fairness and an ethical and professional manner. I
will conduct my business in an ethically, morally, legally and financially sound manner. I will not
engage in activities that would disparage Pink Zebra or myself, nor will I criticize Pink Zebra, its
Management, other Pink Zebra Consultants, the products or the competition.
• I shall not, by my words or actions, bring Pink Zebra or the image of the direct sales industry into
disrepute.
• I will continue to actively promote and encourage the growth, cooperation and support of all
Consultants, including those outside of my own organization.
• I will provide support and encouragement to my customers to ensure that their experience with
Pink Zebra is a successful and happy experience. I understand that it is important to consistently
provide follow-up service and to continue to actively support my customers.
• I will not willfully manipulate the Pink Zebra Career Plan at any time, without exception.
• I will ensure that I operate and market my business in an ethical manner that does not compromise
the opportunity for other Consultants or misrepresent the income opportunity.
• I will abide by the Pink Zebra Policy and Career Plan as stated and understand that any changes
to the policy and Career Plan are effective within 30 days of notice.
• I will continue to honor the confidentiality of Pink Zebra and other Consultants for all information I
receive as a result of my relationship with Pink Zebra. This includes all information including but not
limited to names, phone numbers, e-mail addresses, mailing addresses, and any other contact
information of individuals associated with Pink Zebra; compensation plan information; and all
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intellectual property the Consultants are permitted to use as a result of their business relationship
with Pink Zebra.
SALES AND RESELLING OF CURRENT CATALOG PRODUCTS
Pink Zebra is a consumable product for personal use or is sold to a consumer (customer) through but
not limited to parties, events, Pink Zebra replicated shopping cart, and one on one. Our product (not
applicable to enrollment kits) is a premium product and any discount or promotion given should be for
a short period of time to not create the sense of a new discounted retail (catalog price) or everyday
low price.
Any current Consultant may not promote the sale of current product or supplies to another
Consultant. This includes but is not limited to emailing campaigns, out of season, overstock, close out
and Social Media sites or groups. This is not permitted whether at full retail (catalog), Consultant price
or discounted prices.
DISCOUNTS OR PROMOTIONS REGARDING ENROLLMENT KITS
You may not publicly advertise any join specials (except those provided by Pink Zebra). This will be
defined as any personal offer made in print, electronically, through SMS, newsletter or in any other way
made public. This does not prohibit special situations where you provide a personal special, but these
may only be communicated privately one-to-one. It does not prohibit the ability to market and
advertise the Pink Zebra business opportunity, product or host opportunity.
COMPETITIVE RECRUITING & COMPETITIVE SELLING
Consultants may not use the association and drawing power of their Pink Zebra Home business to
recruit/sponsor or develop any other direct sales organization during the term of the Consultant’s
Agreement. Consultants may not recruit/sponsor other Pink Zebra Home Consultants or customers for
any network marketing, party plan or direct sales business.
The term “recruit/sponsor” means actual or attempted solicitation, enrollment, encouragement, or
effort to influence in any other way, either directly or indirectly, another Pink Zebra Home Consultant or
customer to enroll or participate in another multilevel marketing, network marketing or direct sales
opportunity. This conduct constitutes recruiting even if the Consultant’s actions are in response to an
inquiry made by another Consultant or customer.
Furthermore, Consultants may not use the association and drawing power of Pink Zebra Home as a
platform to personally gain from sales, marketing, advertising, promotion or other such activity that
may be viewed as a conflict of interest.
BECOMING AN INDEPENDENT CONSULTANT
As a Pink Zebra Consultant, you have the opportunity to participate in the Career Plan and be an
Independent Consultant. The basic requirements of becoming a Pink Zebra Consultant are that a
Consultant must:
• Be at least 18 years of age;
• Be a citizen or a permanent resident of the U.S. or a citizen of a U.S. Territory;
• Possess a legitimate Social Security number;
• May only have one single Consultant account any one time;
• Sign and submit a Consultant Agreement.
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ACTIVE
“Active” is defined as any Consultant who reaches $150 in sales volume (SV) in a six-month calendar
period.
INACTIVE
Any Consultant who does not accumulate at least $150 sales volume (SV) in a rolling six-month period
will be moved to inactive status and will be resigned from Pink Zebra. Resignations take place after
the commission period is closed (usually after the 10
th
). Resignations due to inactive status may re-
enroll after they have waited six calendar months from the actual resignation date.
This does not apply to Hold status. Any Consultant who is on Hold status is considered inactive for
compensation purpose even if they have met the sales requirements as defined in “Active”.
MONTHLY REQUIREMENTS
To earn monthly bonuses or commission based on personal or team volume, there are minimum
requirements that must be achieved each calendar month. At any time, the monthly minimum is not
met, no bonuses or commission will be earned or paid for the commission period. No overage is
allowed, and there is no carryover on bonus or commission amounts which are not earned for a
particular month due to monthly requirements not being met. Refer to specific personal sales and
leadership for monthly requirements.
ZEBRANET/ZEBRANET APP/ZEBRAREACH FEES
A nominal fee of $11.95 plus any applicable tax will be billed to your credit card on file on or around
your enrollment date each month. Each Consultant who joins receives 30 days FREE. This fee is
required to place orders, have a personal website and be found on the website (based on
qualifications).
TEAM ROLL-UPS
At any time, a Consultant does not meet the minimums required, resigns or is terminated, all their
Team(s) will be automatically rolled up to the next direct upline. Team roll-ups occur after the close of
a commission period (usually after the 10
th
of the month). In the event of a roll-up, the former
Consultant will completely and permanently lose all rights to their former downline. The former
Consultant will not receive any commissions or financial benefits derived from their former downline.
SWITCHING UPLINES
Because of the nature of the business model, Consultants may not switch uplines. To change uplines, a
Consultant must resign or be terminated and wait for a period of no less than six calendar months to
sign a new Consultant Agreement and purchase a new Enrollment Kit to begin selling under a new
upline. There are no transfers of Team, sales, or career titles.
The only exception that would override this rule is within the first 24 hours of enrollment, when there
may have been a human error in enrolling (not systemic error). The enrolled Consultant may CANCEL
this transaction, without any penalty of obligation, within 24 HOURS FROM ENROLLMENT with written
notice to customer service. Email must be submitted and time stamped within 24 hours of the error
taking place AND no other order besides the enrollment kit order may have been placed. Pink Zebra
will work to change sponsors but the Consultant could be responsible for any unforeseen charges due
to shipping or cancellations. Email must be sent to customerservice@pinkzebrahome.com.
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TERMINATION
Termination of the Consultant Agreement may occur either voluntarily by the Consultant as resignation
or involuntarily through disciplinary action by Pink Zebra or cancellation by Pink Zebra upon 30 days’
written notice without cause; Each one of these methods is considered “termination.” Any proceeds
earned from commissions will be paid on the next commission process. Any product credits such as
Pink Dollars do not have a cash value, nor may they be transferred. Any re-enrollment eligibility must
wait a minimum of six months and prior records of discipline will be reviewed to determine if a
Consultant is eligible to enroll.
RESIGNATION
Should a Consultant wish to resign, they must provide the written notification to Pink Zebra. Once a
Consultant resigns, they will not be permitted to sign a new Consultant Agreement and purchase a
new Consultant Kit until they have waited six calendar months from the actual resignation date.
• Consultants who cancel their Consultant Agreement through resignation must sign and submit
a letter of intent to resign to Pink Zebra. This letter must include the Consultant’s name, ID
number and signature, and it may be sent via e-mail, fax or regular mail to the attention of the
Pink Zebra Customer Services Department. E-mail may be submitted to
customerservice@pinkzebrahome.com
• The resignation will take effect immediately, however any rollup that is a result will take place
once the commission cycle is completed (around the10th).
PROMOTIONS
Promotions to new leadership levels will occur on the first of the month following the month in which a
Consultant meets all requirements for advancement. To be promoted to the next leadership level, all
sales or sponsoring requirements must be complete by 12:00 AM EST of the last day of the month in
which all qualifications are met.
LEADERSHIP AWARDS
Pink Zebra is excited to recognize Consultants with leadership awards at the Manager, Executive
Manager, Director, Executive Director and Presidential Director level. Awards are as follows:
Manager – Receive custom Pink Zebra Manager pendant to be awarded at Rallies or Reunion.
Senior Manager - Receive a custom Pink Zebra watch to be awarded at Rallies or Reunion.
Executive Manager - Receive a custom Pink Zebra Manager bracelet to be awarded at Rallies or
Reunion. In addition, the registration fee for Reunion is waived and entry into the product preview at
Reunion (must hold paid as title at time of registration).
Director – Awarded an all-expense trip to the Home Office in Houston to tour the facility, to be fitted
for custom boots (to be awarded at Reunion), receive special recognition and have a special dinner
with the Founders. Trip includes airfare, rental car for weekend, overnight stay and expenses.
Expenses not included are travel to and from the airport, baggage fees or any meals prior to landing
in Houston. If the Consultant is within driving distance, the Company will reimburse for miles at the
standard rate. This trip must be completed within 120 days from the promotion date (unless cause
from natural disaster) or will be voided. Entry into the product preview at Reunion and free registration
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to Reunion are also awarded (must hold paid as title at time of registration). Reunion is where the
custom boots are presented.
Executive Director – Awarded an upgraded all-expense trip to the Home Office in Houston to tour the
facility, be awarded custom tennis bracelet (or male version award) and have a special dinner with
the Founders. Trip includes airfare, upgraded weekend rental, upgraded overnight stay, spa package
and expenses. Expenses not included are travel to and from the airport, baggage fees or any meals
prior to landing in Houston. If the Consultant is within driving distance, the Company will reimburse for
miles at the standard rate. This trip must be completed within 120 days from the promotion date
(unless cause from natural disaster) or will be voided. Where available at any Company sponsored
event upgraded rooms will be provided, along with receiving the Fall/Holiday catalog prior to
Reunion, entry into the product preview at Reunion and free registration to Reunion (must hold paid as
title at time of registration).
Presidential Director – Awarded an all-expense paid 4-day trip anywhere in the Continental Unites
States with the Founders. Trip includes airfare, upgraded overnight stay and expenses. Expenses not
included are travel to and from the airport, baggage fees or any meals prior to landing in Houston.
This trip must be booked within 120 days from the promotion date or will be voided. Where applicable
at any Company sponsored event upgraded rooms will be provided, along with first to see the
Fall/Holiday catalog, entry into the product preview at Reunion and free registration to Reunion (must
hold paid as title at time of registration).
Leaders must be in good standing to earn and receive leadership awards.
TITLES
Consultants are promoted to new titles, and there are two types of titles that will be reflected.
• Pay Rank – Title by which the Consultant is paid any commission, bonus or recognition. This can
vary depending on the commission period.
• Current Rank – The highest title earned. Titles are never taken away. This is the title that the
home office uses and the Consultant may use on a business card or any other marketing
piece.
SELLING OR TRANSFERRING A BUSINESS
Selling or transferring a Consultant’s Business is not permissible. The Agreement with each Consultant is
a personal contract with Pink Zebra and may not be transferred by the Consultant to a third party.
DEATH
In the event of a Consultant’s death, any bonuses or commissions accumulated through the date of
death will be paid to the Consultant’s estate. See the Dana Napier Survivor Benefit for a succession
plan.
THE DANA NAPIER SURVIVOR BENEFIT
Upon the death or incapacitation of an Independent Consultant, all rights to the Consultant’s position
and downline, including rights to commissions and bonuses, may be transferred to a successor as
provided in the Consultant’s will or as otherwise ordered by a court of competent jurisdiction or other
testamentary process. Successor(s) must present Pink Zebra with proof of death or incapacitation,
along with proof of succession, such as a Grant of Probate or an Enduring Power of Attorney. Any
successor will be bound by all current and future terms and conditions set forth in the Company’s
Policies and Career Plan. If the successor is already an existing Consultant, Pink Zebra will replace the
original account with the successor and will roll any downline into one account.
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REFERRALS
Pink Zebra offers a referral program to provide leads generated from the home website (interest in
holding a party or joining) to Consultants who have achieved the level of Executive Consultant or
above. Referral leads are distributed based on the Consultant’s proximity to the referral and the
number of referrals the Consultant has already received within the last 30 days. Although the program
is offered free of charge, Pink Zebra requires a Consultant who accepts a referral to agree to contact
the lead within 48 hours of receiving the referral. If a Consultant fails to contact leads within 72 hours,
they may be removed from the referral program and not receive subsequent leads. Pink Zebra
reserves the right to alter, suspend or cancel the referral program. Pink Zebra also reserves the right to
determine the geographical area from which referrals are drawn for each Consultant.
WEBSITE “FIND A CONSULTANT” LOCATOR
The Pink Zebra Home locator allows a search by name, state or zip code. In order to be part of the
locator, the Consultant must: 1) Have a $150 in SV for the prior month. When searching by letter, zip
code or state, the locator is based on the following hierarchy when pulling Consultants: 1) Highest Pay
Rank, 2) Highest SV for the current month (live), 3) Location within the 25-mile radius and 4) Reflects the
top 25. However, if a Consultant is identified through the use of the Consultant ID or Consultant
Website, the search criteria is not used.
Recognition badges may be reflected on Consultants names when populated through the locator
that represent:
• Top Seller Ribbon – Min of $1,000 in SV in the prior month (reflected when month committed).
• Top Sponsor Ribbon – Min of 2 personally enrolled team members in the prior month (reflected
when month committed).
• Top Leader Ribbon – Holds the Current Rank of Executive Manager, Director, Executive Director
or Presidential Director (reflected when month committed).
CRITICAL STATUS
Critical status is granted in emergency situations to defer the qualification requirements of leadership.
Critical status must be requested by the Consultant and is subject to Pink Zebra’s approval. Critical
status is approved on a 90-day basis in accordance with the unique circumstances of the Consultant.
Emergency situations for which critical status may be granted include but are not limited to the
following:
• Death in the immediate family;
• Medical emergency in the immediate family;
• Birth or adoption of a child;
• A call to active duty in the military (the activation of the Consultant himself or herself and not a
member of the Consultant’s family);
• Military commitments;
• Non-military relocation outside of the United States.
Requests for critical status must be made in writing and must be received by the home office prior to
the end of the calendar period during which the Consultant was incapable of meeting qualifications.
All requests for critical status must be e-mailed to Pink Zebra Customer Service. Email must be received
by 5 PM CST no later than the 15
th
of the calendar month.
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The request will be reviewed upon receipt. If Pink Zebra approves a Consultant’s request for critical
status, the term of critical status will begin on the first day of the month for a maximum of 90 days.
During the period a Consultant has critical status, the Pay Rank will be maintained, and he or she may
earn bonuses and commissions. Should extenuating circumstances continue, the Consultant may
request an extension of critical status, which will be approved on an individual basis. An extension
may be granted one time only after an initial approval, and it will not count as an additional status.
Any further extension requests will count as a new request for critical status. Notwithstanding the
above, a Consultant may not be granted or extended critical status more than three times in any five-
year consecutive period.
Critical status is not in place to protect against loss of incentives.
INCOME TAX FORM 1099
Because Consultants are considered independent contractors, it is the responsibility of the Consultant
to pay Social Security tax and any other applicable taxes. Pink Zebra does not deduct any taxes from
Consultant commission checks. Each year, Pink Zebra will issue an IRS Form 1099-MISC to each
Consultant for the prior year’s earnings, provided they have earned at least $600 (the lowest amount
in annual compensation that must be reported to the IRS) in override commissions, incentives,
including trip incentives, and other reportable earnings. It is recommended that a Consultant with
questions regarding self-employment tax, payment methods or other required filings contact a
professional tax accountant. The $600 for which an IRS Form 1099-MISC is issued is comprised of cash
commission as well as any incentives.
Should a replacement copy of a Consultant’s IRS Form 1099-MISC. become necessary for any reason,
the Consultant may be charged a $10 processing fee. Additional copies of commission records for
preceding years may be charged a $25 per hour researching fee as well as the cost of photocopies.
DISCIPLINARY ACTIONS
If a Consultant violates the Consultant Policies and Career Plan or engages in any illegal, fraudulent,
deceptive, or unethical business conduct, Pink Zebra may, at our sole discretion, invoke any
disciplinary actions that we deem appropriate. These actions are among the potential disciplinary
actions:
• Issuance of a written warning or admonition with a time period to make changes or cease
• Reassignment of all or part of downline organization
• Adjustment of Consultant status
• Suspension, which may result in termination or reinstatement with conditions and/or restrictions
• Termination of Independent Consultant Agreement and status.
We will use our best efforts to first give notice of the alleged violation, by using the current e-mail
address on file, and to allow the Consultant to present facts that show that there has been no
violation. However, if we believe that the violation is of a serious nature, we reserve the right to make
our determination and take action without prior notice.
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RALLIES AND REUNION PRESENTER GUIDELINES
This provides a guideline used when determining a presenter or speaker for a Company sponsored
event such as a Rally and Reunion. There is an additional responsibility for leading a Rally or speaking
at Reunion and being chosen is based on character, attributes and business results. Being chosen is
both an honor for the Company and should be considered a personal honor and is a form of
recognition for those chosen to represent the Company. Guidelines include. Guidelines are reviewed
from the prior Rally / Reunion period to the current:
• Hold a leadership title of Manager or higher.
• Be following the Consultant Manual guidelines.
• Achieving results toward the EZPZ 2 Step for Manager or higher (in the area of sales, parties,
sponsoring).
• May not be enrolled as a “Consultant / their description” with another direct sales company.
• Attend Company sponsored events.
• Commit to attending any and all training(s) prior to or after the event.
• Proximity to the event due to limitations in travel budgets.
• Be willing (if asked) to travel to a location away from your home town (Rallies specific).
o Normal travel expenses to be paid by Company are: hotel, travel (flight or miles), car
rental (if required), and normal meals while at hotel.
• Be considerate of any confidential information that may be shared prior to the event.
As interest in presenting at Rallies continues to grow and to provide awareness internally of potential
presenters, all interested parties will need to submit an Interest Application (found on ZebraNET).
RIGHT TO MAKE CHANGES
We reserve the right to make changes at any time to the Career Plan, Consultant Agreement, Policy &
Procedure (Consultant Manual), and major price changes related to product or service.
We will communicate changes through the normal Company communication channels providing a
30-day notice of the date the change(s) will go into effect. This does not include minimal product
price changes that make take place with the inception of a new catalog. Changes will not apply
retroactively to actions or activity that occurred prior to the effective date of the change.
ORDERS
TYPES OF ORDERS
The Pink Zebra Career Plan offers the following order types to give the Consultant flexibility in
managing his or her business. The orders types are either commissionable or non-commissionable as
noted below.
1. Party Order
a. Defined as any order made by a host and a group of customers where the order is at
least $150 or more.
b. Host benefits are awarded,
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c. The order is either shipped to the host, the individual guests who attended the party or
a combination of both.
2. Customer or Website Order
a. Defined as a single order that is processed through ZebraNET or a Consultant’s
replicated personal website, with no minimum order amount.
b. The order is shipped to the customer.
3. Consultant Order
a. Defined as an order used to purchase product and business supplies where the
Consultant buys at a discounted rate.
BACK ORDERS
Pink Zebra does not accept back orders at this time. Items that show “Out of Stock” or “No Inventory”
may not be ordered at that time. Pink Zebra creates an Out of Stock PDF and posts this on ZebraNET
to communicate product availability.
COMMISSIONABLE AND NON-COMMISSIONABLE ORDERS
The following orders are considered commissionable, and a Consultant is able to earn volume-based
commissions or bonuses accordingly:
• Sales submitted under a Party Order.
• Sales submitted as a Consultant Order.
• Sales submitted as a Customer or Website Order.
The following orders are considered non-commissionable:
• Sales submitted as business supply orders.
• Enrollment Kit Orders.
• Pink Dollars or Point Redemption Awards.
ORDER STATUSES
Three order statuses that are applicable to orders are defined as:
• Entered Status – An order has been added to the shopping cart and does not have a
completed or valid payment against the order. In this status (except for Party Settlement), the
order may be changed or deleted by the Consultant. Once an order is in “Entered” status,
there are multiple ways to view and edit the order:
o Party Order, can be found under View Party Summary.
o Consultant Order, can be found under Shopping> My Consultant Orders.
o Customer Order, can be found under Shopping>My Customer Orders.
o Any of these orders may be viewed and edited during the actual order process.
• Posted Status - An order has been closed or paid for using a valid form of payment. An order
that is in this status has begun the process to be picked and packed in the Warehouse and this
order may NOT be changed.
• Shipped Status – An order in this status has been picked, packed and has begun the shipping
process. At this stage, the order may NOT be changed and a tracking number can be found
by clicking on the invoice number in Orders Report.
Due to the processing of the system and the definitions of these statuses it is important to have a full
understanding that in Posted and Shipped status, the Company may not be able to make changes to
the order.
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ORDERS OLDER THAN 60 DAYS
Any order in entered status 60 days or older will be voided by the system. This applies to all order
types.
MARKETING AND ADVERTISING
E-COMMERCE AND WEBSITE ADVERTISING
The Consultant may not use or register any name that uses the words Pink Zebra, Pink Zebra Home or
any derivatives, for a URL/domain (web address), an e-mail address, a nickname, an online alias, or
online headers for marketing purposes. The policy is not limited to these, but examples which may not
be used include N[email protected]om, NAME@pinkzebraXXXX.com,
pinkzebraNAME@xxxx.com, NAME@xxxxpinkzebra.com.
Pink Zebra supports the marketing of the Consultant’s business through online media or social media
sites, such as but not limited to Facebook, Instagram, Twitter, Google+, You Tube, Pinterest, Google
Advertising, etc.
Facebook
If you are identifying with Pink Zebra on a Facebook Page or Group, the words Independent
Consultant must be included in the Facebook Page/Group Name according to the following
guidelines:
• Personal or Business Name, Pink Zebra, Independent Consultant
• Pink Zebra, My Personal or Business Name, Independent Consultant
• My Personal or Business Name, Independent Consultant
• Independent Consultant, My Personal or Business Name
The URL for the page cannot have the words Pink Zebra in it. Some approved examples include:
• www.facebook.com/personaloORbusinessname
• www.facebook.com/personalORbusinessnamepz
• www.facebook.com/pzpersonalORbusinessname
• www.facebook.com/personalORbusinessnamepzic
Please Note: When you set your Facebook Page up, the URL for that page will default to the Page
Name. If you have chosen to use one of the options where Pink Zebra is part of your page name, you
will need to change the URL to remove those two words before saving. There is a video in Resources >
Video/Audio > General that walks you through the process.
Other Social Media
For other social media sites or online marketing, the term “Independent Consultant” does not have to
be in the account name, but must be clearly and prominently stated within the bio or header. This
includes Twitter, Instagram, Pinterest, YouTube, Google+, etc. In addition, the URL for many of these
sites would be your @. This @ cannot contain the words Pink Zebra.
The Consultant is allowed one external social media website of each type (included but not limited to
a Facebook page or Facebook group, Instagram, Twitter, YouTube, Google+, Pinterest, etc.) to
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personalize his or her Pink Zebra business and promote the Pink Zebra opportunity. The Consultant is
only allowed to use the Pink Zebra replicated website as his or her shopping cart, and he or she may
redirect a personal URL to the Pink Zebra replicated website.
INDEPENDENT CONSULTANT LOGO USE GUIDELINES
Any use of the logo to market, promote, advertise or gain awareness of your Pink Zebra business needs
to include the Independent Consultant Logo. Anytime you are promoting your business in a way that
may not include a logo, but are referencing Pink Zebra the term “Independent Consultant” must be
clearly and prominently stated and or viewed. Logos are found under Resources in ZebraNET.
PINK ZEBRA (HOME OFFICE) LOGO USE GUIDELINES
At no time, can any Consultant create or distribute any item or literature that contains the Pink Zebra
logo and brand that was not created by Pink Zebra directly and distributed for that intended purpose.
Consultants must use the "Pink Zebra Independent Consultant Logo" provided in the back office for
such material.
PAISLEY HEAD LOGO USE GUIDELINES
Using the Paisley head alone without the text is not allowed as that creates images, trinkets and such
that too closely resemble our Corporate logo. You must use the "Pink Zebra Independent Consultant"
logo. This includes not using it as a profile picture on social media.
PINK ZEBRA HOME FACEBOOK
The purpose of our home Facebook page is to promote the Pink Zebra brand by creating excitement
and awareness for the products and our many opportunities (business, party, customer, host, etc.).
This page is not intended as a platform for Consultants to promote their business but is designed to
provide him or her a roadmap or template on how to promote a personal Facebook page for his or
her Pink Zebra business. Please note that any promotion of the Consultant’s personal business on the
Pink Zebra Home Facebook page will be removed.
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CORPORATE SOCIAL MEDIA SITES
We provide you the opportunity to respond to requests from potential customers/recruits on our Pink
Zebra Corporate social media sites to help build your business, but we need to use the most
professional etiquette possible and not overwhelm anyone. To accomplish this, please adhere to the
following:
1. There should only be ONE response per inquiry. Please refresh a few times to ensure you were first to
respond before messaging. If you were not first, delete your comment and do not message.
2. Tell the potential customer/recruit that you will private message them or ask them to private
message you if they are expressing interest in joining. Please make it a professional comment not just a
rushed "PM you." Example of a professional response would be, "I would be happy to assist you, I will
private message you." However, if they need a simple question answered, answer it on the post. If
they are just making a comment, do not ask if they need assistance. Some people just want to
comment and/or they are most likely a Consultant.
3. There should be NO private messaging without leaving a reply on the post. If we get
reports/complaints (which we do) of too many people messaging, then a Consultant may be banned
from the page and/or disciplinary action may be taken. We also delete comments at our discretion.
4. We ask that professional etiquette be followed including not having the same Consultant(s) always
being the one to respond.
5. There should be NO direct marketing on any of our social media pages. This includes posting your
website URL and direct statements such as, 'I would love to help anyone who is interested!' or 'I am a
Consultant in Texas!'
6. We also love you interacting with us and responding to our posts. We do request you try to make the
interaction genuine versus just trying to promote your business through your comments, as this is
transparent to the public.
7. Please private message Pink Zebra Home with any comments/questions regarding policies or
product that are of an internal nature since all of our social media accounts are public forums.
SOCIAL NETWORKING
When creating a new social media account (including Facebook business pages), always follow the
policy in ZebraNET > Resources > Consultant Manual.
Graphics designed by the Home Office: Anything Pink Zebra has posted on any the corporate social
media accounts, you are welcome to use and share, but not edit, mark, resize, or manipulate in any
way.
Images branded from the Home Office: You are welcome to use any graphics provided in ZebraNET
with the Pink Zebra logo or saved from Pink Zebra Home website or official social media sites, as long
as you do not alter the image. If you alter the image or add to a collage, you must add the "Pink
Zebra Independent Consultant" logo. For example, you can share a Pink Zebra Home image from
Facebook, and include your website in the post, but cannot save a Pink Zebra Home image with
corporate logo and put your website directly on the image.
Social Media Images: You are free to design any graphics for use online to promote your Pink Zebra
business, however, all graphics must include the "Pink Zebra Independent Consultant logo", so as not
to be confused with any graphics that have been created by Pink Zebra Home office. When
designing graphics, do not alter the product or logo in any way. Please be mindful of copyright laws.
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Do not add images created by people other than yourself unless you have a license to use the image.
Do not use the Pink Zebra logo in combination with any other non-Pink Zebra brand logos.
Social Media Profile Pictures: You may not use images of the Pink Zebra logo, mark, or any
combination thereof for your profile or cover photos. You are allowed to use the Pink Zebra
Independent Consultant logo as long as it remains unaltered or other images.
DISCOUNT SITES / LOTTERY / GAMBLING
Pink Zebra does not support online sites that are bidding or discount related and does not support
products being issued through lottery, gambling, auction, or chance types of offers. These online sites
may include but are not limited to eBay or similar, penny-type auction sites and other similar types of
sites.
QUARTER AUCTIONS FOR CHARITY
Pink Zebra allows ‘Quarter’ Auctions to be used as a way for you to promote your business as long as
they are for a charity or fundraising purpose. Participation may include donation of products/prizes to
be auctioned where the proceeds from at least one of the auction rounds go directly to the
organization or charity. The Consultant may within that same event sell product through a traditional
vendor event set-up. Not permitted are ‘Quarter’ or Other Auctions where the purpose of the auction
is to split all proceeds between the vendors (Consultants).
ONLINE CLASSIFIED AD SITE, AUCTION SITES, SHOPPING SITES, AND ORDER FULFILLMENT STORES
Consultants may not use online classifieds, auction sites, shopping sites, or order fulfillment stores
including but not limited to: Facebook Marketplace, eBay, Craigslist, Mercari, Amazon, OrderDog,
Poshmark, Overstock, Shopify, Letgo, Bonanza, eBid, etc. to list, sell or market Pink Zebra products.
Consultants may also not use any of these same sites for prospecting, recruiting, sponsoring, and
informing the public about the Pink Zebra business opportunity and/or Pink Zebra events. Further,
Consultants may not (1) enlist or knowingly allow a third party to sell Pink Zebra products on any online
classified ad site, auction site, shopping site, or order fulfillment store or (2) sell products to a third party
that the Consultant has reason to believe will sell such products on any online classified ad site,
auction site, shopping site, or order fulfillment store.
ONLINE COMMUNITY PAGES/GROUPS (BUY-SELL PAGES/GROUPS, GARAGE SALES, HOME BASED
BUSINESS PAGES, ADVERTISING GROUPS, ETC.)
Consultants may NOT list, sell or market Pink Zebra products in these local online Pages/Groups.
Consultants may generically promote their affiliation with Pink Zebra and offer the opportunity to Shop,
Host or Join by offering to private message and/or providing a link to a Pink Zebra replicated website IF
allowed by the Group. Offering Free samples is allowed but must be in compliance with any other
applicable policy and should be managed through private communication once the contact is
made. Any graphic, post or comment must be generic such as the Pink Zebra Independent
Consultant Logo, catalog images, etc. and pricing is not allowed. Company sponsored Join Specials
can be mentioned without pricing. The same guidelines apply to going LIVE in any of these groups.
Due diligence should be given to identifying whether another Pink Zebra Consultant has already
posted/commented and professionalism standards should be followed.
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Examples NOT Allowed On These Community Pages/Groups
An image of 6 Sprinkles Jars you have in stock with a post saying “I have these 6 Sprinkles Jars on hand,
$10 each.”
A company produced graphic which lists any pricing for both product and join promotions.
An image showing specific jars of Sprinkles that you have available, even if you do not include pricing.
Examples Of What Is ALLOWED On These Community Pages/Groups (subject to the group guidelines)
“I am a Pink Zebra Independent Consultant. Message me to learn more about our unique home
fragrance and décor products.”
“If you are interested in an exciting home-based business opportunity, message me to hear about our
wonderful products and opportunity to currently join my team with a special promotion Pink Zebra is
running.”
“Have you tried Pink Zebra soy-blend wax Sprinkles?” “I would love to send you a free sample, please
message me.”
CONSULTANTS SOCIAL MEDIA PAGES/GROUPS
Consultants may promote and sell any Pink Zebra products as well as offer the business opportunity
directly from their own social media Pages and Groups provided they follow all policies and
procedures related to social media accounts, logos, join promotions, repackaging, etc. It is a
Consultant’s responsibility to know and follow Facebook (and other social media platforms’)
guidelines.
SOCIAL MEDIA ETIQUETTE/PROFESSIONALISM
Use of any social media account must comply with the following guidelines:
1. Your participation on any social media platform must avoid inappropriate conversations,
comments, images, video, audio, applications, or any other adult, profane, discriminatory, or
vulgar content. Do not post any comments, photos, or videos that are rude or offensive.
2. Unprofessional or disrespectful online conduct toward Pink Zebra or our competitors is strictly
prohibited. You may not disparage any Pink Zebra competitor, their customers, or
their products on any social media platform.
3. On your Pink Zebra dedicated social media accounts, you may not promote multiple
companies. If you choose to sell for multiple companies, you must have a dedicated social
presence for each company you represent.
TRUTH IN ADVERTISING
A Consultant is responsible for ensuring their online marketing activities are truthful, are not deceptive,
and do not mislead customers or potential Consultants in any way. Any online promotion activities and
tactics that mislead or are deceptive, regardless of intent, will not be allowed. Pink Zebra will be the
sole determinant of truthfulness and whether specific activities are misleading or deceptive.
DOMAIN NAMES, EMAIL ADDRESSES AND ONLINE ALIASES
Consultants are not allowed to use or register the words Pink Zebra for any Internet domain name, URL
(web address), email address, or online aliases. Additionally, you cannot use or register domain
names, email addresses, and/or online aliases that could cause confusion, or be misleading or
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deceptive, in that they cause individuals to believe or assume the communication is from or is the
property of Pink Zebra. Pink Zebra cannot show up as the sender or in the subject line of an email
coming from an Independent Consultant. The exception is any email sent by Pink Zebra on behalf of
Consultants.
SEARCH ENGINE OPTIMIZATION (SEO)
Search engines are built to facilitate and expedite the online community finding the most
recommended, relevant content available for any given topic. Authentic SEO is the result of adding
value to the online community through the content you author, conversations you join, relationships
you create, and improving the ease with which all of these are indexed by search engines. Other SEO
tactics that are not authentic, don’t add value, don’t contribute to the online community, and in any
way attempt to manipulate search engine algorithms to overinflate the value and relevancy of your
replicated website are considered against policy. Given the complexity and ever-changing
landscape of SEO it would be impossible and impractical for us to list all SEO tactics that would be
considered non-compliant. Anything you do, or someone acting on your behalf does, to optimize your
site must align with these values. This may include spam linking (or blog spam), unethical search
engine optimization (SEO) tactics, misleading click-through ads (i.e., having the display URL of a
communication appear to resolve to an official Pink Zebra corporate site when it goes elsewhere),
unapproved banner ads, and unauthorized press releases.
PINK ZEBRA LINKS
When directing readers to your replicated website it must be evident from a combination of the link,
and the surrounding context, to a reasonable reader that the link will be directing to the site of
an Independent Consultant. Attempts to mislead Web traffic into believing they are going to a Pink
Zebra corporate site, when in fact they land at a Consultant site is not allowed.
BANNER ADVERTISING
You may place banner advertisements on a website provided you use the Pink Zebra Independent
Consultant logo. All banner advertisements must link to your Replicated Website. You may not use
blind ads or web pages that make product or income claims that are ultimately associated with Pink
Zebra products or the Pink Zebra opportunity.
DIGITAL MEDIA
You may upload, submit, or publish any Pink Zebra-related video, audio, or photo content that you
develop and create if it aligns with Pink Zebra values, contributes to the Pink Zebra community greater
good, and is in compliance with Pink Zebra Policies and Procedures. These submissions must clearly
identify you as an Independent Consultant (both in the content itself and in the content description
tag), must comply with all copyright/legal requirements, and must state that you are solely responsible
for this content and not Pink Zebra.
CONFLICTS OF INTEREST
COMPETITIVE SELLING
As long as a Consultant’s Pink Zebra Consultant Agreement remains in force, a Consultant may not
become a salesperson for any other direct sales, party plan or network marketing program that sells
candle or fragrance, home décor products, or other competing items carried in the Pink Zebra
product line. A Consultant must not be an agent, independent salesperson, employee or owner of
any entity whose primary purpose is the manufacture, marketing or sale of candles / fragrance, home
décor products or other competing items carried in the Pink Zebra product line. For the purposes of
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this policy, a company is competing with Pink Zebra when the offering is a significant portion of the
company’s product and marketing presence.
COMPETITIVE SPONSORING
Consultants may not use the association and drawing power of their Pink Zebra business to sponsor or
develop any other direct sales organization. During the term of a Consultant’s Agreement, Consultants
may not sponsor other Pink Zebra Consultants for any network marketing, party plan or direct sales
business. The term “sponsor” means actual or attempted solicitation, enrollment, encouragement, or
effort to influence in any other way, either directly or indirectly, another Pink Zebra Consultant or
customer to enroll or participate in another multilevel marketing, network marketing or direct sales
opportunity. This conduct constitutes sponsoring even if the Consultant’s actions are in response to an
inquiry made by another Consultant.
TEAM SPONSORING
Pink Zebra undertakes all efforts to support the ethical business efforts of all Consultants. Any activity
that attempts to sponsor another Consultant’s Team, slander another Consultant, enroll a Consultant
as a new Team member prior to his or her termination and completing the required six calendar
month inactivity period (for prior Consultants), or undertake other activities that could be interpreted
as unethical may subject a Consultant to disciplinary action.
TRADEMARK & INTELLECTUAL PROPERTIES
TRADEMARK
The Pink Zebra business name and trademarks belong exclusively to the Company. An active
Consultant may use the trademarks provided he or she uses them correctly. Consultants must use the
registered trademark symbols ® or ™ where applicable and may not alter the trademarks in any way.
Consultants who are terminated or resign lose all rights and privileges of a Consultant and may no
longer use the Pink Zebra business name or trademark.
LOGO USE
Pink Zebra currently has the following registered names that are logos (defined as stylized characters)
which may be used but not altered. They are:
Pink Zebra
Simmering Lights® logo
Soft Soy® logo
Soaks™ logo
Just Add Soaks™ logo
HEROES™ program
Rallies
EZ PZ™
Club Pink™
Anytime these words are used in the form of a logo (whether individually or with other text), they may
not be altered and must remain as the approved logo.
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Consultants must use the “Independent Consultant” Pink Zebra logo as it appears on the pre-
approved logos section available on ZebraNET and the Pink Zebra Logo based on the guidelines
provided below. The logo cannot be altered in any way. Additionally, Consultants may duplicate the
Pink Zebra logo on any type of clothing, supply item or other promotional items to market their Pink
Zebra businesses (as defined below) but not for the purpose of resale.
Consultants who are terminated or resign lose all rights and privileges of a Consultant and may no
longer use the Pink Zebra logos.
Example Types
Pink Zebra Home
Independent
Consultant Logo
Pink Zebra Home
Logo
Vehicle/Trailer/Mobile - Decals, Wraps,
Vehicle Designs
X
Social Media Graphics, Business Cards,
Self-designed Flyers, Images, Posters,
Banners, Stationary, Recipe Books
X
Logo Wear - Shirts, Jackets, Caps, Tents
X
Table Cloths, Table Runners, Key Chains,
Water Bottles or Cups
X
PATENTS
Any patents owned by Pink Zebra that cover certain Pink Zebra products are protected under U.S.
federal law.
PINK ZEBRA LITERATURE
Producing photocopies of any Pink Zebra publication is permitted provided it is intended for business
use but not for dissemination. Copyrighted material includes any publication or form provided by Pink
Zebra via the Internet or otherwise. Reproducing or scanning copyrighted publications, including a
Pink Zebra catalog, is a violation of the U.S. copyright laws protecting these items. Consultants are
permitted to use text from Pink Zebra publications, provided they include a citation of the publication
from which the information was taken, giving all credit to Pink Zebra. Pink Zebra owns the copyrights to
any advertisements approved by the home office and reserves the right to use these approved
advertisements in any way seen fit.
COPYRIGHT / INTELLECTUAL PROPERTY OTHER THAN PINK ZEBRA
Consultants are not allowed to use images of other brands, personalities, athletes or other that have
not been approved by the owner and properly compensated.
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CAREER PLAN
INTRODUCTION
The Pink Zebra Compensation Plan introduces an exciting, trendsetting method of compensating our
Independent Consultants. It is surprisingly simple, financially rewarding and equitable, in terms of
giving everyone involved an equal opportunity for success. The Plan combines the best of retail sales
methods and traditional wholesale distribution with an aggressive and duplicable method for
geometrically growing your business. The Pink Zebra sponsoring formula will make building your
business fun and profitable!
Our goals are simple, but the rewards are great.
1. Create a way for a beginning Independent Consultant to make IMMEDIATE income.
2. Build LONG-TERM benefits for the Pink Zebra Professional.
3. Sustain customer retention with top-quality products, fair prices and excellent service.
4. Sustain Independent Consultant retention, activity and enthusiasm with continued training and
education opportunities; marketing support; and attainable commissions, bonuses, and
incentive awards.
MARKETING PHASES
There are six (6) different ways to generate revenue as a Consultant for Pink Zebra. It is possible to
participate in one or all of these profit centers. The following is a general list of the ways to earn
revenue based on our Plan.
SELLLING PHASE
1. Minimum Base Commission – 25% base commission (retained from Party Sales)
2. Enhanced Personal Commissions – additional 5% to 10% commission (paid monthly)
MANAGEMENT PHASE
3. 7% Sponsoring Bonus (paid monthly)
4. 3% Team Level Bonuses, four levels deep (paid monthly)
5. 2% Mentoring Bonus (paid monthly)
EXECUTIVE PHASE
6. Three levels of Generation Bonuses totaling 7% (paid monthly)
OVERVIEW
The Pink Zebra compensation plan was designed to offer Consultants the opportunity to develop a
significant income through retailing our products and enhancing that income through sponsoring
others who retail our products.
People who join Pink Zebra as Consultants hold parties in people’s homes or other meeting areas, retail
product, distribute catalogs, build customers and build a business. Retailing product is the foundation
of their ongoing business success.
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A Consultant begins his or her Pink Zebra business by initiating an Independent Consultant agreement
and requesting to become a New Consultant. In addition, as an incentive, FREE product benefits are
awarded during his or her first 90 days through the company sponsored Quick Start Incentive.
BASE COMMISSIONS
The base commission a Consultant earns is 25% on any standard order, including Consultant Order,
Party Order and Customer Order. The Consultant may earn the 25% base commission in two ways.
First, if he or she places a Consultant Order or uses the Consultant Pay when placing a party order, the
Consultant receives or retains the 25% when he or she places the order. This means the Consultant
receives a 25% commission at the time he or she places the order. For any other order that is part of a
Party Order or Customer Order where there is a credit card used besides Consultant Pay, the
Consultant would receive 25% base commission at the time commissions are processed (see
Commission Period).
ENHANCING YOUR COMMISSIONS
Consultants may begin receiving retail commissions that range from a base of 25% up to 35% of the
suggested retail value of the products they sell through one-to-one sales, parties, or online sales from
their personal website (See Table 1 Enhanced Personal Sales Commission). Of course, holding parties
to retail product is at the core of business success. Here is how it works:
SV $0 - $899
SV $900 -
$1999
SV $2000+
Consultant 25% 30% 35%
Executive Consultant 25% 30% 35%
Manager 25% 30% 35%
Senior Manager 25% 30% 35%
Executive Manager 25% 30% 35%
Director 25% 30% 35%
Executive Director 25% 30% 35%
Presidential Director 25% 30% 35%
Note: 25% is the base commission available to Consultants for all retail sales. When a Consultant accepts cash or
checks from a customer and processes the order through ZebraNET, an immediate commission is earned.
Otherwise if the Consultant is using Pink Zebra to process credit cards, then the 25% would be paid during the
normal commission process along with any other commission.
LEADERSHIP BONUSES: WORKING WITH OTHERS TO BUILD A TEAM
When a Consultant helps the people he or she recruits as Consultants to build their Team, the
Consultant helps them to become successful while building depth in his or her own organization. Pink
Zebra compensates the Consultant for building Teams by paying him or her 3% of the assigned Group
Volume through up to four levels of Consultant sales volume in his or her organization. Group
Volume (GV) is the assigned value on which a Consultant’s Team Bonuses are calculated, usually 75%
of suggested retail but adjusted on certain products.
The term "Level" is used to describe a Consultant’s relationship to the other Consultants in his or her
organization. For example, when the Consultant sponsors someone, that person is the Consultant’s
Level 1. When that person sponsors someone, the new Consultant becomes Level 2 to the original
Consultant, and so on. A Consultant can earn the right to receive bonuses on up to four levels of
Consultants.
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To remain Active as a Consultant, the Consultant will be required to maintain minimum Personal Sales
(SV) of $150 during a rolling six-month period.
SPONSORING BONUS
This is a very exciting aspect of the Pink Zebra Plan. Pink Zebra pays a 7% Sponsoring Bonus to the
original Consultant who enrolls a new Consultant. The Sponsoring Bonus is paid on the sales of the
enrolled Consultant for as long as he or she remains a Pink Zebra Consultant! As a Qualified Enroller,
the original Consultant will receive this special Sponsoring Bonus on the Commissionable Volume (CV)
of any Enrollee whom he or she personally enrolled as long as the original Consultant is personally
active during the month by producing your $400.
STRATEGIC PLACEMENT OPTION (ACTIVE QUALIFIED EXECUTIVE CONSULTANT OR HIGHER RANK)
When a Consultant achieves the Current Rank of Executive Consultant, he or she will have the option
to place an Enrollee beneath a downline Consultants for mentoring and training. The Consultant will
continue to receive the 7% Sponsoring Bonus on the enrolled Consultants’ CV no matter where they
are placed in his or her downline genealogy. Once the Consultant achieves the rank of Executive
Consultant, he or she has the right to place as many personally enrolled Consultants under other
Consultants in his or her downline organization as desired, or the Consultant can place the Enrollee
directly under himself or herself at Level 1. A personal Enrollee may ONLY be moved ONE time AND
must be moved within 30 days of enrollment. Either way, the Consultant will receive his or her
Sponsoring Bonus for as long as he or she remains active and the Enrollee remains a Pink Zebra
Consultant.
Example: You enroll Pam who lives in another part of the country. You assign Pam to Sue who
lives in the same city as Pam because you feel Sue will be better able to train and support
Pam. The Pink Zebra Plan rewards both you and Sue with bonuses on Pam’s sales! And since
Pam has someone nearby to help support her, she’ll be more likely to succeed. You receive
the 7% sponsoring bonus and Sue would benefit from the leadership commissions. When you
re-assign a Team member they no longer count as one of your Legs or Teams for leadership.
Process for completing the Strategic Placement:
1. Must hold Current Rank of Executive Consultant or higher in title.
2. Change Sponsor menu will be visible on your ZebraNET.
3. Click the drop down to determine who to re-assign.
4. Click the drop down to determine who to assign to.
5. Click submit. NOTE: Once submitted this is not reversible and will remain as long as Consultants
remain in the business.
MENTORING BONUS
At the Executive Manager level and higher, the Consultant qualifies for a Mentoring Bonus of 2%
beginning with all the GV of everyone in his or her group. This additional bonus will include all the sales
volume created by all downline Team members to unlimited depth down to the first Executive
Manager or higher ranked person in his or her Team.
At the Director level, the Consultant qualifies for a Mentoring Bonus of 3% on Executive Manager Legs
down to the next breakaway Executive Manager.
Mentoring Bonus is paid to the Original Enroller
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HOW TO QUALIFY FOR AND MAINTAIN YOUR LEADERSHIP BENEFITS
CONSULTANT
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Enroll at least one (1) active Consultant in a separate Team in Level 1
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Personally sponsor at least one (1) active Consultant in a separate Team in Level 1
EXECUTIVE CONSULTANT
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Enroll three (3) or more active Consultants in separate Teams in Level 1
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Maintain three (3) or more active Consultant Teams in Level 1
-Eligible to participate in strategic placement of personal Enrollees-
MANAGER
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Four (4) or more active Consultants in separate Teams in Level 1, two (2) of which contain
an Executive Consultant
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified).
2. Maintain four (4) or more active enrolled Consultants in separate Teams in Level 1 (at least
two (2) must be Personally Enrolled), two (2) of which contain an Executive Consultant or
higher.
3. Maintain $5,000 in GV.
4. The 60% rule applies.
-Eligible to participate in strategic placement of personal Enrollees-
SENIOR MANAGER
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Have two (2) or more active Manager Teams in Level 1
3. Generate $15,000 in GV per month for two (2) consecutive months at the point of the
promotion and on the second month of reaching $15,000 GV, points 1,2,3,and 4 must all be
in place
4. The 40% rule applies to both months
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified).
2. Maintain four (4) or more active enrolled Consultants in separate Teams in Level 1 (at least
two (2) must be Personally Enrolled), two (2) of which contain an Executive Consultant or
higher.
3. Maintain $10,000 in GV.
4. The 40% rules applies.
-Eligible to participate in strategic placement of personal Enrollees-
EXECUTIVE MANAGER
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Complete Executive Manager Training
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3. Have one (1) or more active Senior Manager and two (2) Manager Teams in Level 1
4. Generate $30,000 in GV per month for two (2) consecutive months at the point of the
promotion and on the second month of reaching $30,000 GV, points 1,2,3,and 5 must all be
in place.
5. The 40% rule applies to both months
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified).
2. Maintain four (4) or more active enrolled Consultants in separate Teams in Level 1 (at least
two (2) must be Personally Enrolled), two (2) of which contain an Executive Consultant or
higher.
3. Maintain $15,000 in GV.
4. The 40% rules applies.
-Eligible to receive 2% Executive Manager Team Bonus-
-Eligible to participate in strategic placement of personal Enrollees
CAREER PLAN OVERVIEW
EXECUTIVE PHASE GENERATION BONUSES
When a Consultant becomes a Director under the Plan, he or she is eligible to qualify for “generation
bonuses.” Generation bonuses are paid as a group’s leadership grows and rewards the Consultant for
helping them.
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When an Executive Manager in your downline becomes a Director; that Director becomes your 1st
Generation, and you will begin receiving a 3% generation bonus on that Director’s personal Group
Volume (GV).
When your 1st Generation Director has someone in her group who becomes a 1st Generation, that
person’s organization becomes your 2nd Generation, and if you have met the Qualification to be
paid as an Executive Director, you will receive 2% on the GV of her organization. And when your 2nd
Generation Director has someone in her group who becomes her 1st Generation; that person’s
organization becomes your 3rd Generation, and if you have met the Qualification to be paid as
Presidential Director, you will receive 2% on the GV of her organization.
Generation bonuses are paid to unlimited depth in each generation until another Director or higher
rank is found. This continues down to the maximum number of generations. (See tables below.)
Special Note: As it pertains to Directors, the term Personal Group Wholesale Volume consists of a Director at the
top of an Organization and every Consultant downline of her in that Organization, through each and every Team,
until reaching a Consultant with the rank of Director or higher within any Team. The sum of all Consultants within
these Teams and the Director or higher rank person at the top makes up the Personal Group of that Director.
Qualification and Generation Bonuses
Rank
Director
Executive
Director
Presidential
Director
Qualifications
Active +
Active +
Active +
4 Active Manager
Teams and 1
Executive Manager
Team and
4 Active Manager
Teams,
4 Active Executive
Manager Teams,
$50,000 GV* per
month for 2
Consecutive Months
1 Active Executive
Manager Team, 1
Director Team and
1 Director Team,
$100,000 GV* per
month for 2
Consecutive Months
1 Executive Director
Team and
$150,000 GV* per
month for 2
Consecutive Months
Maintenance
$400 personal sales
and $50,000 GV in
the pay period
$400 personal sales
and $100,000 GV* in
the pay period
$400 personal sales
and $150,000 GV* in
the pay period
**40% Rule
Applies*
**40% Rule
Applies*
**40% Rule
Applies*
Mentoring Bonus
Mentoring
3% to next EM Leg
Generation Bonuses
Generation 1
3% GV
3% GV
3% GV
Generation 2
2% GV
2% GV
Generation 3
2% GV
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Understanding Generations
3%
Group Volume
Generation 1
Director’s
Personal Group
M
C
C
C
C
C C
M
C
C C
C C
C C C C C C C
CCC
C
M
EC
M
EVPD
ECC EC
C C c c
Director
Understanding Generations
You as a Director
C
2% Exec.
Mentor (EM)
Team Bonus
Director
EC
HOW TO QUALIFY AND MAINTAIN YOUR EXECUTIVE LEVEL BENEFITS
DIRECTOR
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Have four (4) or more Active Manager Teams in Level 1 and one (1) or more Active
Executive Manager Teams in Level 1
3. Generate $50,000 in GV per month for two (2) consecutive months at the point of the
promotion and on the second month of reaching $50,000 GV, points 1,2, and 4 must all be
in place
4. The 40% rule applies
5. Have signed at least 1-2 months prior to qualifying for the Director rank the additional
“Director Agreement” which is effective for Director and higher. The rank may not be
earned if the agreement has not been signed prior to the promotion. You may request to
view this agreement at any time.
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified).
2. Maintain four (4) or more active enrolled Consultants in separate Teams in Level 1 (at least
two (2) must be Personally Enrolled), two (2) of which contain an Executive Consultant or
higher.
3. Maintain $25,000 in GV.
4. The 40% Rule applies.
5. Follow and abide by signed leadership agreement for Director and higher
-Eligible to participate in strategic placement of personal Enrollees-
EXECUTIVE DIRECTOR
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Have four (4) Active Manager Teams in Level 1, one (1) Active Executive Manager Team
and one (1) Director Team
3. Generate $100,000 in GV per month for two (2) consecutive months at the point of the
promotion and on the second month of reaching $100,000 GV, points 1,2, and 4 must all be
in place
4. The 40% rule applies
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Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified).
2. Maintain four (4) or more active enrolled Consultants in separate Teams in Level 1 (at least
two (2) must be Personally Enrolled), two (2) of which contain an Executive Consultant or
higher.
3. Maintain $100,000 in GV.
4. The 40% Rule applies.
-Eligible to participate in strategic placement of personal Enrollees-
PRESIDENTIAL DIRECTOR
Qualifications:
1. Minimum sales volume of $400 per month (Bonus Qualified)
2. Have four (4) or more Active Executive Manager Teams in Level 1, one (1) or more Active
Director Teams in Level 1 and one (1) or more Active Executive Director Teams in Level 1
3. Generate $150,000 in GV per month for 2 consecutive months at the point of the promotion
and on the second month of reaching $150,000 GV, points 1,2, and 4 must all be in place
4. The 40% rule applies
Monthly Maintenance:
1. Minimum sales volume of $400 per month (Bonus Qualified).
2. Maintain four (4) or more active enrolled Consultants in separate Teams in Level 1 (at least
two (2) must be Personally Enrolled), two (2) of which contain an Executive Consultant or
higher.
3. Maintain $150,000 in GV.
4. The 40% Rule applies.
-Eligible to participate in strategic placement of personal Enrollees-
DEFINITIONS
BONUS
This is the remuneration that is based on the percentage of sales volume of others (downline, Teams) in
accordance with the respective provisions of the Career Plan.
BASE COMMISSION
This is the base commission or discount earned for being a Consultant when a commissionable order is
placed. The base amount is 25% and is awarded in two ways: 1) If the order is paid by the Consultant,
the amount is given as a discount and the 25% is retained at the time of the order. 2) If a customer
places an order using a credit card, the commissionable amount will be determined at the time
commissions are run (see Commission Period) and paid to the Consultant through direct deposit or
check.
CAREER PLAN
The official set of definitions and performance requirements as published in the Pink Zebra Consultant
Manual by which the company pays its Consultants.
CURRENT RANK
The highest title earned. Titles are never taken away. This is the title that the home office uses and the
Consultant may use on a business card or any other marketing piece.
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COMMISSION PERIOD
The commission period is defined as a calendar month, and all activity to reach a requirement (sales,
leadership, and activation) must be met before 12:00 AM EST of the first day of the next month to
impact that commission period. The commission period closes after the end of the month, and there
may be up to 10 business days before activity reports, bonuses or commissions are updated or paid
out.
COMMISSIONABLE VOLUME
This value is the base value of a product that is eligible to have leadership percentage-based
commissions paid on it. The commissionable volume is 75% value of Sales Volume (SV is calculated at
92% of catalog/retail price).
COMPRESSION
Team Bonuses and Generation Bonuses are earned by and paid to Consultants that are qualified.
When a Consultant fails to meet the minimum maintenance requirements for earning bonuses at his or
her titled position, the Company's computer searches downline until it finds a Consultant who is
qualified no matter how far downline it has to search. That qualified Consultant’s personal volume for
the bonuses or commission for then “Compresses” to include all the volume that may have been
generated by all non-qualified Consultants in between to create the next Level until it has satisfied its
payout requirements with qualified Consultant Levels. The term “compression” is used to describe the
temporary condition that occurs when a Consultant fails to meet the maintenance requirements for
being considered active for a particular pay period. Compression does not apply to sponsor bonuses.
DOWNLINE
All the Consultants under a given Consultant in the Sponsor organization, at any level.
DIRECTOR GENERATION
The Consultant and their Downline to but not including a Pay Rank at the breakaway rank or higher of
Director.
ENROLLER
Consultant who enrolled another Consultant. A Consultant’s Enroller may or may not be the same
person as the Consultant’s Sponsor.
EXECUTIVE MANAGER GENERATION
The Consultant and their Downline to but not including a Pay Rank at the breakaway rank or higher of
Executive Manager.
FRONTLINE
Refers to all Consultants that are personally sponsored and/or enrolled (Level 1) by a particular
Consultant or by the Company.
GROUP VOLUME (GV)
GV is the sum of all SV for a given Leg or total Team and is used to determine title.
GROUP
The Consultant and his or her entire Downline. Volume for a group includes sales volume or
commissionable volume of the Consultants and their Customers at any level.
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HOLD STATUS
Hold status can be applied to any Consultant for reasons such as not including a SSN or for policy
violations. Hold status is treated and counted as inactive within the Career Plan.
LEADERSHIP COMMISSION
Leadership Commission is the earnings from the activity and sales of a Team. Leadership commission is
based on the Group Volume.
LEG
A Sponsored (Level 1) Consultant and their Downline.
LEVEL
Degree of placement relationship in the Sponsor organization. Directly sponsored Consultants are
Level 1 Consultants. The directly sponsored Consultants of Level 1 Consultants are Level 2 Consultants.
MAINTENANCE
The standard of performance involving a Consultant that is required for that Consultant to continue
being “Pay Rank” a particular rank after meeting the initial qualification requirements for that rank.
PAY RANK
Title in which the Consultant is paid any commission, bonus or recognition based on meeting specific
requirements for a commission period.
PINK DOLLARS
Dollars awarded to a Consultant that may be used like money for the purchase of product. Pink
Dollars are redeemed at the retail price, may not be redeemed for cash and expire one year (unless
otherwise noted) from the date they are awarded. Pink Dollars are not commissionable or
transferrable. Each Consultant has a customer record assigned to them that is part of his or her
Consultant record. Pink Dollars are awarded to this customer record and Pink Dollars are redeemed
through a “Customer Order” and may be applied to the sub total by using the “Credit Balance” drop
down which will reflect your Pink Dollar balance. Any overage may be paid using another payment
method.
POLICIES & PROCEDURES
The governing rules that define the relationship between Pink Zebra and the Consultant.
QUALIFYING GROUP VOLUME
The volume used for qualifying that includes the 40% and or 60% rule.
QUICK START INCENTIVE
Quick Start is an incentive that is available to any new Consultant for the first 90 days and awards Pink
Dollars for achieving sales and sponsoring milestones. The incentive also rewards Consultants when
they achieve the leadership level of Manager. Reports are run once per month and rewarded
consistent with the commission period of the 10
th
of the month. Quick Start is an annual incentive and
is may be changed at the beginning of each year. Refer to the current Quick Start incentive flier for all
details.
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SALES VOLUME (SV)
Sales Volume is where there is a base commission paid based on the retail sale of the product and is
used to calculate qualifications, incentives and Quick Start. SV is based on 92% of the catalog/retail
price.
SPONSOR
Consultant under whom another Consultant is placed in the career plan.
TEAM
Each personally sponsored Consultant on your First Level is part of your total Downline and is a
separate “Team.” You and your entire Sales Organization (Downline) are one “Team” to your sponsor.
ZEBRANET
ZebraNET is your personal workstation where you will manage your business, view reports, place orders
and view multiple types of communication from the Home Office. ZebraNET is password-protected,
and your password should not be shared with any other person for your personal protection.
60% & 40% RULE:
No more than 60% or 40% of the Group Qualifying Volume (based on rank) required for qualification or
maintenance can come from any one Team. If a Team makes up more than 60% or 40% of the
volume, then they will default to 40% or 60% of the total required volume. For example, if you have
four Teams or Legs that are producing volume, no more than 60% or 40% of the volume can come
from one Team.
Example using 40% rule:
Team 1: $1,000
Team 2: $5,000
Team 3: $20,000 = 66%
Team 4: $4,000
Total: $30,000
Based on Team 3 being more than 40% of your group volume, Team 3 will now default to 40% of the
Group Volume (40% of $30,000) or $12,000. The total now is $1,000+ $5,000+ $12,000+ $4,000 = $22,000.
The $22,000 counts toward leadership qualifications.