PDF Bose Home Speaker 500

SMART SPEAKER 500

IMPORTANT SAFETY INSTRUCTIONS

ENG

Please read and keep all safety, security, and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and

other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The

complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other

applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements per

Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete declaration of

conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the

point where they exit from the apparatus.

9. Only use attachments/accessories speciﬁed by the manufacturer.

10. Unplug this apparatus during lightning storms or when unused for long periods of time.

11. Refer all servicing to qualiﬁed personnel. Servicing is required when the apparatus has been damaged in any

way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that

may present a risk of electrical shock.

This symbol on the product means there are important operating and maintenance instructions in this guide.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your

implantable medical device.

• To reduce the risk of ﬁre or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do NOT expose this product to dripping or splashing, and do not place objects ﬁlled with liquids, such as vases, on

or near the product.

• Keep the product away from ﬁre and heat sources. Do NOT place naked ﬂame sources, such as lighted candles, on

or near the product.

• Do NOT make unauthorized alterations to this product.

• Do NOT use a power inverter with this product.

• Do NOT use in vehicles or boats.

• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain

readily operable.

ENG

REGULATORY AND LEGAL INFORMATION

仅适用于 2000m 以下地区安全使用

Use at altitude less than 2000 meters only.

• The product label is located on the bottom of the product.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment o and on, the user

is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations not expressly approved by Bose Corporation could void the user’s authority to operate this

equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation

is subject to the following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.

This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful

interference to other co-channel systems.

CAN ICES-3(B)/NMB-3(B)

Product Power State Table

The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC and

the Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations 2020, is in

compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation

(EU) No. 801/2013.

Required Power State Information

Power Modes

Standby Networked Standby

Power consumption in speciﬁed power mode, at 230V/50Hz input < 0.5 W Wi-Fi

, Bluetooth

< 2.0 W

Time after which equipment is automatically switched into mode < 2.5 hours < 20 minutes

Power consumption in networked standby if all wired network

ports are connected and all wireless network ports are activated,

at 230V/50Hz input

N/A < 2.0 W

Network port deactivation/activation procedures. Deactivating all

networks will enable standby mode.

Wi-Fi: Deactivate by pressing and holding the Play/Pause

and Bluetooth buttons simultaneously for at least 5 seconds.

Repeat to activate.

Bluetooth: Deactivate by clearing the pairing list by pressing

and holding the Bluetooth button for 10 seconds. Activate by

pairing with a Bluetooth source.

ENG

REGULATORY AND LEGAL INFORMATION

For Europe:

Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.

Maximum transmit power less than 20 dBm EIRP.

Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per

applicable regulations.

This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member

States listed in the table.

BE DK IE UK(NI) FR CY SK HU AT SE

BG DE PT EL HR LV LT MT PL

CZ EE FI ES IT RO LU NL SI

This symbol means the product must not be discarded as household waste, and should be delivered to an

appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,

human health and the environment. For more information on disposal and recycling of this product, contact

your local municipality, disposal service, or the shop where you bought this product.

Management Regulation for Low-power Radio-frequency Devices

Article XII

According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by

the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter

original characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV

The low power radio-frequency devices shall not inﬂuence aircraft security and interfere legal communications; If

found, the user shall cease operating immediately until no interference is achieved. The said legal communications

means radio communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM

radio wave radiated devices.

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name

Lead

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this

part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials

used for this part is above the limit requirement of GB/T 26572.

ENG

REGULATORY AND LEGAL INFORMATION

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 423888

Restricted substances and its chemical symbols

Unit

Lead

(Pb)

Mercury (Hg) Cadmium (Cd)

Hexavalent

chromium (Cr+6)

Polybrominated

biphenyls (PBB)

Polybrominated

diphenyl ethers

(PBDE)

PCBs

- ○ ○ ○ ○ ○

Metal Parts

- ○ ○ ○ ○ ○

Plastic Parts

○ ○ ○ ○ ○ ○

Speakers

- ○ ○ ○ ○ ○

Cables

- ○ ○ ○ ○ ○

Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “1” is 2011 or 2021.

China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China

(Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands

Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: +886-2-2514 7676

Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec,

11000 México, D.F. Phone Number: +5255 (5202) 3545

UK Importer: Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom

Input Power Rating: 100 - 240V 50/60Hz; 25W

Security Information

This product is capable of receiving automatic security updates from Bose. To receive automatic security

updates, you must complete the product setup process in the Bose Music app and connect the product to

the Internet. If you do not complete the setup process, you will be responsible for installing security

updates that Bose makes available.

ENG

REGULATORY AND LEGAL INFORMATION

Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its aliates.

Apple, the Apple logo, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries. App Store

is a service mark of Apple Inc.

Use of the Works with Apple badge means that an accessory has been designed to work speciﬁcally with the

technology identiﬁed in the badge and has been certiﬁed by the developer to meet Apple performance standards.

The Bluetooth

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by Bose Corporation is under license.

Google and Google Play are trademarks of Google LLC.

This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.

This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology

outside of this product is prohibited without a license from Microsoft.

Pandora is a trademark or registered trademark of Pandora Media, Inc. used with permission.

This product incorporates Spotify software which is subject to third-party licenses found here:

www.spotify.com/connect/third-party-licenseswww.spotify.com/connect/third-party-licenses

Spotify is a registered trademark of Spotify AB.

Wi-Fi is a registered trademark of Wi-Fi Alliance

Bose Corporation Headquarters: 1-877-230-5639

Bose, Bose Music, Bose Noise Cancelling Headphones, Bose Smart Speaker, QuietComfort, SimpleSync, SoundLink,

and SoundLink Revolve are trademarks of Bose Corporation.

prior written permission.

Please complete and retain for your records

The serial and model numbers are located on the bottom of the speaker.

Serial number: ____________________________________________________________________

Model number: ____________________________________________________________________

Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.

You can easily do this by going to global.Bose.com/registerglobal.Bose.com/register

ENG

LICENSE DISCLOSURES

To view the license disclosures that apply to the third-party software packages included as components of your

Bose Smart Speaker 500 product:

1. On the speaker, tap and hold the Volume up button H and the Volume down button z for 5 seconds.

2. Connect a micro-USB cable to the micro-USB port on the bottom of the speaker.

3. Connect the other end of the USB cable to a computer.

4. On the computer, enter http://203.0.113.1/opensource in a browser window to display the EULA and

license disclosure.

CONTENTS

ENG

WHAT’S IN THE CARTON

Contents ............................................................................................................................. 12

SPEAKER PLACEMENT

Recommendations.......................................................................................................... 13

POWER

Connect the speaker to power .................................................................................. 14

Network standby ............................................................................................................. 14

Manually set the speaker to network standby ............................................ 14

BOSE MUSIC APP SETUP

Download the Bose Music app .................................................................................. 15

EXISTING BOSE MUSIC APP USERS

Add the speaker to an existing account ................................................................ 16

Connect to a dierent Wi-Fi® network ................................................................... 16

SPEAKER CONTROLS

Speaker functions ........................................................................................................... 18

Media playback and volume ............................................................................... 18

Voice assistant controls ................................................................................................ 19

Presets ................................................................................................................................. 19

CONTENTS

ENG

VOICE ASSISTANT

Voice assistant options ................................................................................................. 20

Set up your voice assistant ......................................................................................... 20

Access Alexa ..................................................................................................................... 21

Use your voice ......................................................................................................... 21

Use the speaker controls ..................................................................................... 22

Access Google Assistant .............................................................................................. 23

Use your voice ......................................................................................................... 23

Use the speaker controls ..................................................................................... 24

Play Music with Google Assistant ............................................................................ 25

Choose a default audio service ......................................................................... 25

PRESET PERSONALIZATION

Set a Preset ....................................................................................................................... 26

Play a Preset ..................................................................................................................... 26

BLUETOOTH® CONNECTIONS

Connect a mobile device ............................................................................................ 27

Disconnect a mobile device ........................................................................................ 28

Reconnect a mobile device ......................................................................................... 28

Connect an additional mobile device ..................................................................... 28

Clear the speaker device list....................................................................................... 29

STREAM AUDIO WITH AIRPLAY

Stream audio from the Control Center ................................................................... 30

Stream audio from an app .......................................................................................... 30

WIRED CONNECTIONS

Connect an audio cable ................................................................................................ 31

CONTENTS

ENG

SPEAKER STATUS

Wi-Fi status ....................................................................................................................... 32

Bluetooth connection status ...................................................................................... 33

AUX status ......................................................................................................................... 33

Voice assistant status .................................................................................................... 34

Microphone o indicator ..................................................................................... 34

Media playback and volume ....................................................................................... 35

Updates and errors ........................................................................................................ 35

SPEAKER DISPLAY

Set the clock ..................................................................................................................... 36

Turn the display o ........................................................................................................ 36

ADVANCED FEATURES

Update the speaker ........................................................................................................ 37

Disable/Enable Wi-Fi .................................................................................................... 37

CONNECT BOSE PRODUCTS

Connect a Bose SoundLink Bluetooth speaker or Bose headphones........ 38

Beneﬁts ....................................................................................................................... 38

Compatible products ............................................................................................ 38

Connect using the Bose Music app ................................................................. 39

Reconnect a Bose SoundLink Bluetooth speaker or Bose headphones ... 39

CONTENTS

ENG

CARE AND MAINTENANCE

Clean the speaker ........................................................................................................... 40

Replacement parts and accessories ........................................................................ 40

Limited warranty ............................................................................................................. 40

TROUBLESHOOTING

Try these solutions ﬁrst ................................................................................................ 41

Other solutions ................................................................................................................ 41

Reset the speaker ........................................................................................................... 45

Restore the speaker network and audio settings ...................................... 45

ENG

WHAT’S IN THE CARTON

CONTENTS

Conﬁrm that the following parts are included:

Bose Smart Speaker 500 Power cord*

*May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged, do not use it. Contact your authorized

Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/HS500worldwide.Bose.com/Support/HS500

ENG

SPEAKER PLACEMENT

RECOMMENDATIONS

For best performance, follow these recommendations when placing the speaker:

• Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or

any other object that may generate heat. Heat generated by these items may result

in poor speaker performance.

• Do NOT place any objects on top of the speaker or in front of the speaker.

• To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away

from the speaker. Place the speaker outside and away from metal cabinets and

direct heat sources.

• Place the speaker on its rubber base on a stable and level surface.

• Make sure there is an AC (mains) outlet nearby.

ENG

POWER

CONNECT THE SPEAKER TO POWER

1. Connect the power cord into the power connector on the speaker.

2. Plug the other end of the power cord into an AC (mains) outlet.

The speaker powers on and the light bar glows solid amber.

NETWORK STANDBY

The speaker transitions to network standby when audio has stopped and you have

not pressed any buttons for 20 or more minutes. To wake the speaker from

network standby:

• Tap any button on the speaker.

• Play or resume audio using your mobile device or using the Bose Music app.

• Talk to Amazon Alexa or Google Assistant.

NOTE: To access your voice assistant in network standby, make sure the speaker is set

up using the Bose Music app and the microphone is on (see page 20).

Manually set the speaker to network standby

Tap and hold the Play/Pause button F until the display changes to the clock or fades

to black.

ENG

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the speaker from any mobile device

such as a smartphone or tablet.

Using the app, you can stream music, set and change presets, add music services,

explore internet radio stations, conﬁgure Amazon Alexa or Google Assistant, and

manage speaker settings.

NOTE: If you have already created a Bose account in the app for another Bose

product, see “Existing Bose Music app users” on page 16.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

2. Follow the app instructions.

ENG

EXISTING BOSE MUSIC APP USERS

ADD THE SPEAKER TO AN EXISTING ACCOUNT

In the Bose Music app, go to the My Products screen and add your

Bose Smart Speaker 500.

CONNECT TO A DIFFERENT WI-FI NETWORK

Connect to a dierent network if your network name or password has changed, or if

you want to change or add another network.

1. On the speaker, press and hold the AUX button and the Play/Pause button F until

the light bar glows amber.

2. On your mobile device, open your Wi-Fi settings.

3. Select Bose Smart Speaker 500.

4. Open the Bose Music app and follow the app instructions.

NOTE: If the app doesn’t prompt you for setup, go to the My Products screen and

add your speaker.

ENG

SPEAKER CONTROLS

Action button

(see page 19)

Volume upVolume down

Play/Pause

Preset buttons

(see page 26)

Microphone

o button

(see page 19)

AUX button

(see page 31)

Bluetooth

button

(see page 27)

ENG

SPEAKER CONTROLS

SPEAKER FUNCTIONS

Speaker controls are located on the top of the speaker.

NOTE: You can also control your speaker using the Bose Music app.

Media playback and volume

Volume upVolume down

Play/Pause

FUNCTION WHAT TO DO

Play/Pause

Tap F .

The sides of the light bar glow solid white until the

audio resumes.

Skip forward

Double-tap F .

Skip backward

Triple-tap F .

Volume down

Tap z .

NOTE: To quickly decrease the volume, tap and hold z .

Volume up

Tap H.

NOTE: To quickly increase the volume, tap and hold H.

ENG

SPEAKER CONTROLS

VOICE ASSISTANT CONTROLS

You can use the Action button b and Microphone o button n to control

Amazon Alexa (see page 22) or Google Assistant (see page 24).

Action button

Microphone o

button

PRESETS

The speaker includes six presets that you can set to play audio from your favorite

music services. Once set, you can access your music at any time, with a simple touch

of a button or by using the Bose Music app.

Preset buttons

For more information about setting and using presets, see “Preset Personalization” on

page 26.

ENG

VOICE ASSISTANT

VOICE ASSISTANT OPTIONS

You can program your speaker to quickly and easily access Amazon Alexa or

Google Assistant.

NOTE: Amazon Alexa and Google Assistant aren’t available in certain languages

and countries.

OPTIONS HOW TO USE

Amazon Alexa

Use your voice and/or the Action button b

(see page 22).

Google Assistant

Use voice and/or the Action button b

(see page 24).

NOTE: You can’t set the speaker to access Amazon Alexa and Google Assistant at the

same time.

SET UP YOUR VOICE ASSISTANT

Before you begin, make sure your mobile device and the speaker are connected to the

same Wi-Fi network.

To set up your voice assistant, use the Bose Music app. You can access this option

from the Settings menu.

NOTE: When setting up your voice assistant, make sure you use the same audio

service account that you used in the Bose Music app.

ENG

VOICE ASSISTANT

ACCESS ALEXA

The speaker is Amazon Alexa enabled. With Alexa, you can ask to play music, hear

the news, check the weather, control smart home devices, and more. Using Alexa on

your speaker is as simple as asking. Just ask or use the Action button b and Alexa

responds instantly.

For more information about what Alexa can do, visit:

https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

NOTE: Alexa isn’t available in certain languages and countries.

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLE OF WHAT TO SAY

Talk to Alexa What’s the weather?

Play audio

Play Beethoven.

NOTE: Amazon Music is set as the default music

service. To change the default music service,

use the Alexa app.

Control volume Turn the volume up.

Play from a speciﬁc audio service

Play NPR on TuneIn.

NOTE: Amazon Alexa doesn't support all

audio services.

Play on a speciﬁc speaker

Play funk in the living room.

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple

speakers have the same name, use the name

assigned in the Alexa app or change the

name in the Bose Music app.

Skip to the next song Next song.

Set a timer Set a timer for 5 minutes.

Discover more skills What new skills do you have?

Stop Alexa Stop.

VOICE ASSISTANT

ENG

Use the speaker controls

The Action button b and Microphone o button n are used to control Alexa.

They are located on the top of the speaker.

Microphone o

button

THINGS TO TRY WHAT TO DO

Talk to Alexa

Tap b then say your request.

For a list of things to try, visit:

https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

Stop alarms and timers

Tap b.

Stop Alexa

Tap b.

Turn the microphone on/o

Tap n.

NOTE: When the microphone is o, n glows solid

red, and you can’t access Alexa.

VOICE ASSISTANT

ENG

ACCESS GOOGLE ASSISTANT

With your Bose Smart Speaker 500, talk to Google to easily enjoy music at home; you

can play your favorite music, control volume and ﬁnd information about the song that

you are listening to, hands-free. You can also plan your day, set alarms and control

smart devices around your home — just by using your voice.

For more information about what Google Assistant can do, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

NOTES:

• Google Assistant isn’t available in certain languages and countries.

• For more information about playing audio with Google Assistant, see page 25.

Use your voice

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Enjoy entertainment Play some music

Plan your day What’s on my calendar today?

Manage tasks Set an alarm for 7am tomorrow

Control your home Turn on the lights

Get answers What’s the latest news?

Get things done Remind me to buy milk tonight

Try fun things Tell me a fun fact

VOICE ASSISTANT

ENG

Use the speaker controls

You can use the Action button b and Microphone o button n to control

Google Assistant. They are located on the top of the speaker.

Microphone o

button

THINGS TO TRY WHAT TO DO

Talk to Google Assistant

Tap b then say your request.

For a list of things to try, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

Stop alarms and timers

Tap b.

Stop Google Assistant

Tap b.

Turn the microphone on/o

Tap n.

When the microphone is o, n glows solid red, and

you can’t access Google Assistant.

VOICE ASSISTANT

ENG

PLAY MUSIC WITH GOOGLE ASSISTANT

Ask Google to play music from your default audio service or from a speciﬁc

audio service.

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Play music

Play some music.

NOTE: Google Assistant uses your default audio

service. If you hear an error message, you

may need to change your default audio

service. To change this setting, use the

Google Assistant app.

Control your speaker Turn up the volume.

Play from a speciﬁc audio service

Play NPR on TuneIn.

NOTE: Google Assistant doesn’t support all

audio services.

Play on a speciﬁc speaker

Play some jazz on the living room speakers.

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple

speakers have the same name, use the name

assigned in the Google Assistant app or

change the name in the Bose Music app.

Choose a default audio service

During initial setup for Google Assistant, the Google Assistant app prompts you to

select a default audio service. When asking Google to play music on Bose products,

only Pandora and Spotify are supported default services. Although other audio

services are listed as available during setup, they are not supported.

For the best experience, choose Pandora or Spotify as your default audio service.

If you choose an unsupported audio service, you hear an error message when

requesting to play audio.

ENG

PRESET PERSONALIZATION

You can control presets using the Bose Music app or the buttons on the top of

the speaker.

NOTE: You can’t set presets in Bluetooth mode or AUX mode.

SET A PRESET

1. Stream music using the Bose Music app.

2. While the music is playing, tap and hold a preset button on the speaker until you

hear a tone.

Preset buttons

The display shows that the preset has been set.

PLAY A PRESET

Once you personalize presets, tap a preset button to play music.

Preset buttons

The display shows the selected preset.

ENG

BLUETOOTH CONNECTIONS

Bluetooth wireless technology lets you stream music from mobile devices such as

smartphones, tablets, and laptop computers. Before you can stream music from a

device, you must connect your device to the speaker.

CONNECT A MOBILE DEVICE

1. Tap the Bluetooth button l.

Bluetooth button

The light bar pulses blue.

2. On your device, turn on the Bluetooth feature.

TIP: The Bluetooth menu is usually found in the Settings menu.

3. Select your speaker from the device list.

TIP: Look for the name you entered for your speaker in the Bose Music app.

If you didn’t name your speaker, the default name appears.

Device Name

Once connected, you hear a tone. The light bar glows solid white then fades to

black, and your speaker’s name appears in the mobile device list.

ENG

BLUETOOTH CONNECTIONS

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

NOTE: You can also use Bluetooth settings on your mobile device. Disabling the

Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

1. Tap the Bluetooth button l.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

The display shows which device is currently connected.

2. Play audio on the connected mobile device.

CONNECT AN ADDITIONAL MOBILE DEVICE

You can store up to eight devices in the speaker device list, and the speaker can be

actively connected to two devices at a time.

NOTE: You can play audio from only one device at a time.

1. Tap and hold l until the light bar pulses blue.

Bluetooth button

2. On your mobile device, select the speaker from the device list.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

ENG

BLUETOOTH CONNECTIONS

CLEAR THE SPEAKER DEVICE LIST

1. Tap and hold l for 10 seconds until the light bar ﬁlls to the center, pulses white

twice then fades to black.

The light bar pulses blue.

2. Delete the speaker from the Bluetooth list on your device.

All devices are cleared, and the speaker is ready to connect (see page 27).

ENG

STREAM AUDIO WITH AIRPLAY

The speaker is capable of playing AirPlay 2 audio, which allows you to quickly stream

audio from your Apple device to the speaker or multiple speakers.

NOTES:

• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.

• Your Apple device and speaker must be connected to the same Wi-Fi network.

• For more information about AirPlay, visit: https://www.apple.com/airplayhttps://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.

2. Tap and hold the audio card in the top-right corner of the screen, then tap

the AirPlay icon A.

3. Select your speaker or speakers.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.

2. Tap A.

3. Select your speaker or speakers.

ENG

WIRED CONNECTIONS

CONNECT AN AUDIO CABLE

You can connect a smartphone, tablet, computer or other type of mobile device to the

speaker using a 3.5 mm audio cable (not provided).

1. Connect one end of the 3.5 mm audio cable (not provided) to the headphone jack

on your mobile device.

2. Connect the other end of the 3.5 mm audio cable to the AUX connector on the

back of the speaker.

3. On the top of the speaker, tap AUX.

The light bar glows solid white then fades to black.

ENG

SPEAKER STATUS

The LED light bar located on the front of the speaker shows the speaker status.

Light bar

WI-FI STATUS

Shows the Wi-Fi connection status of the speaker.

LIGHT BAR ACTIVITY SYSTEM STATE

Pulsing white Connecting to Wi-Fi

Solid white then fades

to black

Connected to Wi-Fi

SPEAKER STATUS

ENG

BLUETOOTH CONNECTION STATUS

Shows the Bluetooth connection status for mobile devices.

LIGHT BAR ACTIVITY

SYSTEM STATE

Pulsing blue

Ready to connect a

to mobile device

Pulsing white

Connecting to a

mobile device

Solid white then fades

to black

Connected to a

mobile device

White light ﬁlls to the

center, pulses twice then

fades to black

Clearing device list

AUX STATUS

Shows the connection status for devices connected using an AUX cable.

LIGHT BAR ACTIVITY SYSTEM STATE

Solid white then fades

to black

Connected to AUX source

SPEAKER STATUS

ENG

VOICE ASSISTANT STATUS

Shows the status of your voice assistant.

LIGHT BAR ACTIVITY

SYSTEM STATE

O

Voice assistant is idle

White light slides to the

center then glows solid

Voice assistant is listening

White light slides to

the sides

Voice assistant is thinking

Pulsing white (full)

Voice assistant is speaking

Pulsing yellow

Notiﬁcation from

voice assistant

Microphone o indicator

Microphone o

indicator

INDICATOR ACTIVITY SYSTEM STATE

Solid red Microphone is o

SPEAKER STATUS

ENG

MEDIA PLAYBACK AND VOLUME

Shows the speaker status when controlling media playback and volume.

LIGHT BAR ACTIVITY SYSTEM STATE

Two center lights glow

solid white

Play/Pause

Right end of the light bar

pulses white

Volume up

Left end of the light bar

pulses white

Volume down

UPDATES AND ERRORS

Shows the status of the software updates and error alerts.

LIGHT BAR ACTIVITY SYSTEM STATE

Solid amber

Wi-Fi setup in progress

White light slides from

right to left

Downloading update

White light slides from

left to right

Updating speaker

Pulses amber four times

Source error – refer to the

Bose Music app

Pulses red four times

Request is temporarily

unavailable – try again later

Solid red

Speaker error – contact

Bose customer service

ENG

SPEAKER DISPLAY

The speaker display shows speaker information and icons as well as the streaming

service, album and artist currently playing.

Display

SET THE CLOCK

Use the Bose Music app to set the display clock.

TURN THE DISPLAY OFF

The display is always lit. To turn the display o:

1. Disable the clock using the Bose Music app.

2. Manually set the speaker to network standby (see page 14).

ENG

ADVANCED FEATURES

UPDATE THE SPEAKER

The speaker updates automatically when connected to the Bose Music app and to

your Wi-Fi network.

DISABLE/ENABLE WI-FI

Press and hold Play/Pause F and the Bluetooth button l for 5 seconds until the white

light ﬁlls to the center, pulses twice then fades to black.

Play/Pause

Bluetooth button

ENG

CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER

OR BOSE HEADPHONES

With Bose SimpleSync™ technology, you can connect certain Bose SoundLink

Bluetooth speakers or Bose headphones to your Bose Smart Speaker 500 for a new

way to hear your music.

Beneﬁts

• Another room of audio: Listen to the same song in two dierent rooms at the same

time by connecting your Bose SoundLink Bluetooth speaker to your Bose Smart

Speaker 500.

• A personal listening experience: Hear your music clearly from the next room

by connecting your Bose headphones to your Bose Smart Speaker 500. Use

independent volume controls on each product to lower or mute your speaker while

you listen on your headphones around your home.

NOTE: SimpleSync™ technology has a Bluetooth range of 30 ft (9 m). Walls and

construction materials can aect reception.

Compatible products

You can connect most Bose SoundLink Bluetooth speakers and select Bose

headphones to your Bose Smart Speaker 500.

Popular compatible products include:

• Bose SoundLink Revolve+ Bluetooth speaker

• Bose SoundLink Mini Bluetooth speaker

• Bose SoundLink Color Bluetooth speaker

• Bose Noise Cancelling Headphones 700

• Bose QuietComfort 35 wireless headphones

New products are added periodically. For a complete list and more information, visit:

worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

CONNECT BOSE PRODUCTS

ENG

Connect using the Bose Music app

Use the Bose Music app to connect your Bose SoundLink Bluetooth speaker or

Bose headphones to your Bose Smart Speaker 500. For more information, visit:

worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

NOTES:

• Make sure that the product you’re connecting to is powered on, within 30 ft (9 m)

of your Bose Smart Speaker 500, and ready to connect to another device. For more

information, refer to your product owner’s guide.

• You can connect only one product at a time to your Bose Smart Speaker 500.

RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER

OR BOSE HEADPHONES

Power on your Bose SoundLink Bluetooth speaker or Bose headphones.

Your speaker or headphones try to connect to the most recently-connected Bluetooth

device, including your Bose Smart Speaker 500.

NOTES:

• Your Bose Smart Speaker 500 must be within range (30 ft or 9 m) and powered on.

• If your speaker or headphones don’t connect, see “Speaker doesn’t reconnect to a

previously-connected Bose SoundLink Bluetooth speaker or Bose headphones” on

page 44.

ENG

CARE AND MAINTENANCE

CLEAN THE SPEAKER

Clean the surface of the speaker with a soft, dry cloth.

CAUTIONS:

• Do NOT use any sprays near the speaker. Do NOT use any solvents, chemicals or

cleaning solutions containing alcohol, ammonia or abrasives.

• Do NOT allow liquids to spill into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: worldwide.Bose.com/Support/HS500worldwide.Bose.com/Support/HS500

LIMITED WARRANTY

The speaker is covered by a limited warranty. Visit our website at

global.Bose.com/warrantyglobal.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/registerglobal.Bose.com/register for instructions.

Failure to register will not aect your limited warranty rights.

ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the speaker, try these solutions ﬁrst:

• Make sure the speaker is connected to a live AC (mains) outlet (see page 14).

• Secure all cables.

• Verify the state of the light bar (see page 32).

• Download the Bose Music app and run available software updates.

• Move the speaker and mobile device away from possible interference (wireless

routers, cordless phones, televisions, microwaves, etc.).

• Move the speaker within the recommended range of your wireless router or mobile

device for proper operation.