JPMorgan User Guide Template 2009 Letter Size

Remote Capture

Scanner Installation

Guide

Welcome to Remote Capture.

This guide will walk you through the necessary steps to

prepare your system and install your scanner. Please first use

this Scanner Installation Guide and then, refer to the Remote

Capture User Guide if you have specific questions for

processing your work.

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Before You Begin

We recommend that you confirm the following before

installing your scanner:

Supported Operating Systems & Browsers:

Visit the Remote Capture Resource Center under the

Technology Requirements to obtain a list of supported

Operating Systems and Browsers:

https://www.jpmorgan.com/solutions/treasury-

payments/remote-capture-resource-center

Your Company’s Policies

Installing the scanner’s software may require some

changes to your settings. Ensure the following policies are

in place before you begin:

• Administrative rights to install software on your PC

Note: Most clients can perform the above tasks

themselves. However, if you work for a company that

assigns a dedicated person or department to maintain

your PC, you may require their assistance.

Your Scanner Parts and Accessories

Unpack your scanner and identify its parts and

accessories. Locate the power cord, USB cable and the

scanner feeder tray for initial setup.

Please visit the Remote Capture Resource Center under

the Technology Requirements to download all applicable

scanner drivers.

Note: To properly use the scanner, you will need an

available USB 2.0 port on your PC.

Preparing Your Work Area

• It is very important that you download the scanner

software before you plug the scanner into a power

source.

• Place the scanner at least 18 inches from any device

that may create interference (e.g., fans, heaters,

computer monitors, CPUs).

• Uninstall any software currently on your computer that

allows you to scan paper checks as it may interfere with

your new scanner causing operational difficulties.

WELCOME TO REMOTE DEPOSIT CAPTURE

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All services are subject to applicable laws and regulations and service terms.

Set Up Your Scanner

NOTE: You must have administrator rights to your PC

to perform this task. If you work for a company that

assigns a dedicated person or department to maintain

your PC, you may have to have someone else install

these features.

Do not connect the scanner to the PC.

Go to the Remote Capture Resource Center.

Select & download your Scanner Specific Driver.

Read the information provided on the screen and

click Install when prompted.

Select & download the J.P. Morgan

Scan software which will work with Microsoft Edge,

Google Chrome and/or Firefox.

Read the information provided on the screen and

click Install when prompted. See pages 4 & 5 for

additional details.

When you’ve completed the installation, restart your

computer.

Connect the Scanner to Your Computer

Connect the scanner to your computer by completing

these steps:

• Place the round power supply connector into the

back of the scanner and plug the power supply

into a power outlet.

• Place one end of the USB cable into the back of

the scanner and the other end into any USB port

on your computer.

• If the Found New Hardware wizard appears,

follow the necessary steps provided.

Note: For specific instructions on assembling your

scanner, connecting the scanner to your computer,

reading the status lights, or troubleshooting issues,

please refer to the scanner’s Operator Manual.

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Installation Steps

1.

Click on the Download Scan Software link to download the installation program from the Remote

Capture Resource Center or when prompted in the redesigned user interface

2.

Run the installer.

a. Ensure Administrator rights are used when installing.

3.

Click through the wizard to complete the install.

4.

On the last page Ensure that the checkbox to launch web Scanning Service is checked.

5.

Click Finish

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6.

Restart your computer

7.

Login as your normal user.

a. If logging in as the same User ID that was used to install the software then the scanner service will launch automatically

b. If logging with a different User ID than was used to install the software then the scanner service will need to be started manually

i. To run the scanner service manually

1. Open Windows Explorer

2. Navigate to C:\Program Files (x86)\JPMorgan Chase Co\Web Scanning Service 1.1.4\

3. Double click Leadtools.WebScanning.Host.exe.

Note: The file name may display without the “.exe” extension as: Leadtools.WebScanning.Host

8.

Verify that the scanner service is running. See section “Verify Scanner Service Is Running”

Note: If an administrator performed the install, the administrator should verify that the service is

installed and running before their task is complete.

Verify Scanner Service Is Running

When the scanner service is running its icon will appear in the system tray on the Windows toolbar.

If you do not see that icon then the scanner service is either not running or it is still starting. The scanner service is designed to start

automatically by default when you restart your computer.

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Set Default Scanner

Within Receivables Online, you’ll find a My Settings link on the top right-hand side of the page. Follow the steps below to set up your

installed scanner as the default scanner for Remote Deposit Capture.

Ensure that you are using an approved supported scanner. Refer to the Remote Capture Resource Center under Technology Requirements

1. Click on the Settings link in the upper right corner and select the Remote Capture link from the menu

2. Select your scanner from the dropdown list of supported scanners

3. Click the Save button. You will see a confirmation message when complete

You are now ready to scan your work through Remote Capture.

Additional Troubleshooting Setup Steps If Necessary

Additional steps may be necessary in certain types of environments depending on your web browser or version of Windows. If your web

browser is unable to communicate with the service you can try the following.

You may need to add a firewall exception to your version of Windows

1. From Control Panel find Allow apps to communicate through Windows Firewall

2. Click on Change Settings. Then Allow another app

3. Add the scanner service located at:

C:\Program Files (x86)\JPMorgan Chase Co\Web Scanning service 1.1.4\Leadtools.WebScanning.Host.exe

4. Restart your computer

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Configuring Firefox

If using the Firefox web browser there may be additional security settings that you need to configure. See the Configuring Firefox

section below.

Firefox has additional security settings that could prevent your computer from communicating with the scanner service. If you are using

Firefox and you cannot communicate with the scanner service first try using Internet Explorer or Chrome to see if they work. If Internet

Explorer and/or Chrome can communicate with the service then the problem is likely a setting within Firefox. Below are two settings that

you can check.

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Exceptions to Allow Add-ons

You can tell Firefox to allow add-ons for the scan service by adding an exception for https://localhost:8085/ScanService

1. In Firefox go to options and select Privacy & Security

2. Click the Exceptions button next to the option for Warn you when websites try to install add-ons

3. In the address bar type the URL https://localhost:8085 and click Allow to add the exception.

4. Restart Firefox for the change to take effect.

5. If Firefox still is not able to communicate with the service you may need tell Firefox to allow the certificate by following steps below

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Configure Firefox to allow the certificate

In some cases you may need to tell Firefox to allow the scanner services certificate. If you have verified that communication works with

other browsers and you have completed the firewall exceptions above, your Windows Firewall is allowing the connection.

Try the following steps below. This step should only be done by an Administrator.

1. In the Firefox address bar type about:config. You will get a warning page similar to the following.

2. Click Accept the Risk and Continue.

3. The next screen will give you a text box to search for settings. Search for a setting named security.enterprise_roots.enabled.

4. Make sure that setting is marked as True.

5. Restart Firefox.