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32. Dispute Resolution and Appeals
32.1 Serving or retired Special Needs Assistants who have a complaint about a
pensions issue should raise it with their employer. If the complaint is not resolved
through this process the person making the complaint or a person acting on his or
her behalf may apply to the Minister for Education for a determination in relation to a
complaint or dispute through the Internal Disputes Resolution (Appeals) Process.
Timescale for certain appeals
32.2 Appeals may be made directly by the member under:
Part VII of the Pensions Act 1990 (Equality);
the Protection of Employees (Part‐time Work) Act 2001; or
the Protection of Employees (Fixed‐Term Work) Act 2003.
These Acts set out strict time limits for the making of appeals. The limits are:
in the case of Part VII of the Pensions Act, 6 or 12 months from date of
termination of employment; and
in the case of the other two Acts, 6 or 12 months from the date of the claimed
contravention to which the appeal relates, or from the date of the termination
of the employment, whichever is earlier.
Determination
32.3 The Minister for Education, having considered the appeal, and in advance of
the finalisation of the Determination, shall share with the complainant the material on
which the Determination will rely. The complainant will then have ten working
days/two weeks to respond to this shared evidence. After this period has elapsed,
the Minister, shall notify in writing the complainant of the determination which will be
(including the sharing period) within 3 months from the date on which all the details
specified above at section 32.2 are received. The determination shall include:
(a) a statement of the determination;
(b) a reference to any legislation (other than the pension scheme), legal
precedent, ruling of the Pensions Authority, ruling or practice of the Revenue
Commissioners or other material relied upon in making the determination;
(c) a reference to the provisions of the pension scheme relied upon in making the
determination and, where a discretion has been exercised, a reference to
those of its provisions by which such discretion is conferred;
(d) a statement that the determination is not binding upon any person unless,
upon or after the making of the determination, the person assents, in writing,
to be bound by it; and
(e) a statement that the applicant should establish whether or not the complaint
or dispute is one in respect of which the Financial Services and Pensions