1
Dear Customer-Owners:
I’m just going to come right out and say it – we’re changing our name!
Effective January 1, 2018, our new name will be FARM CREDIT SOUTHEAST MISSOURI.
Over this past year, we have undertaken a serious, in-depth look at our association brand.
In our strategic planning meetings with all of our employees and directors, we have talked about who we
are and how our customer-owners, prospects and other external contacts see us.
We discussed the fact that having the word “Progressive” in our name creates marketplace confusion
between our association and Progressive Insurance.
The green Biostar image and the words “Farm Credit” represent our brand across the nation. When
our customer service representatives answer the telephone, they universally say “Farm Credit”.
We actually still have some customers that call us “PCA” or “Federal Land Bank”. In general, though,
everyone knows us as “Farm Credit”. Our marketplace primarily consists of full-time commercial
family farming operations and part-time farms. Thus, it is appropriate to keep “Farm” in our name.
“Farm Credit” will be up front in our name, because that is the primary emphasis. As a separate and
distinct legal entity from other associations, we must have a unique identier in our legal name. We
have elected to make that identier “Southeast Missouri”. It is simple. It puts stakes in the ground that
we are independent and that this is where we are.
Look for our new signage to appear very soon. We will also be unveiling a new website to go along with
our new association logo. You will see the new name in all correspondence and in virtually every way
that we interact. We are looking forward to better aligning our name with who we are in our unique
marketplace.
Go Farm Credit Southeast Missouri!
Bob Smith
President / CEO
Published exclusively for Progressive Farm Credit Services
What’s
growing on
the inside...
1
3
4
8
9
Winter 2017
President’s
Corner
Congratulations
Promotions/
New Employees/
Transfers
Length of Service
Halloween
Bob Smith
President/CEO
2
PUBLISHED FOR MEMBERS OF
PROGRESSIVE FARM CREDIT SERVICES
Zone 1 Jackson Branch Office Mike Aufdenberg
Zone 2 Poplar Bluff Branch Office Mark Yarbro
Chairman
Zone 3 Dexter Branch Office John Robinson
Zone 4 Sikeston Branch Office Darrell Nichols
Vice Chairman
Zone 5 Mississippi County Branch Ed Marshall, III
Office
Zone 6 Portageville Branch Office James Priggel
Zone 7 Kennett Branch Office Marty Vancil
Outside Director Phil Showmaker
Outside Director Jennifer Hendrickson
President/CEO Bob Smith
Editor Jennifer Collier
Board of Directors
Office Locations
Sikeston 1110 N. Main Heather Couch
(573) 471-0511 1-800-455-4059 Fax (573) 471-8175
Portageville
501 W. State Hwy. 162
Mark Weidenbenner
(573) 379-3461 1-800-455-4500 Fax (573) 379-2815
Mississippi County 791 Hwy. 105 Dawn Collier
(573) 649-4110 Fax (573) 649-4120
Dexter 1114 N. Outer Rd. Mark Zabelin
(573) 624-5947 1-888-354-5947 Fax (573) 624-8346
Poplar Bluff 1475 North Westwood Blaine Cooper
(573) 686-1446 Fax (573) 686-1447
Jackson 420 W. Washington Kirk Mueller
(573) 243-4301 Fax (573) 243-8029
Kennett 811 South By-Pass Matthew Poole
(573) 888-6624 Fax (573) 888-6625
Central, Sikeston 1116 N. Main Bob Smith
(573) 471-0342 Fax (573) 471-2745
Serving you for 100 years at these locations:
Sikeston - Portageville - Mississippi County - Dexter
Poplar Bluff - Jackson - Kennett
(877) 730-PFCS
www.progressivefcs.com
Text Message Alerts
Sign up to receive important Farm
Credit reminders and updates on
your cell phone.
Text
AGLOANS to 313131
Text
CROPINS to 313131
Msg & data rates may apply. To unsubscribe from this list reply STOP to 313131.
www.FarmCreditSEMO.com
PFCS Board Approves
Patronage Program for 2018
For the 25th consecutive year, the Progressive FCS
Board of Directors has approved a patronage refund
program for 2018!
Our Patronage Refund Program is a prime advantage
of being a Progressive Farm Credit Services customer-
owner. Since 1994, Progressive Farm Credit has
distributed over $65 MILLION DOLLARS of net
interest earnings back to our customer-owners …
in cash!
3
Congratulations
to our branch offices for
providing WORLD CLASS
customer service in their
territories!!
Mississippi County Branch
Sikeston BranchDexter Branch
Portageville BranchJackson Branch
Poplar Bluff BranchKennett Branch
4
PROMOTIONS
Alan Hicks | Executive Vice President / Chief Credit Officer
Alan Hicks was recently promoted to Executive Vice President / Chief Credit Ofcer. As a member
of the Association’s executive leadership team, Alan will be responsible for the overall management
of the Association’s loan portfolio. Alan began his Farm Credit career in 1988. He was promoted
to Branch Manager of our Poplar Bluff Branch Ofce in 1994 holding that position until a recent
promotion to Senior Vice President / Senior Relationship Ofcer in January 2017. We are fortunate
to have an individual with the skills, experience and rapport with all of our staff and board of directors
that Alan possesses. He knows and understands our territory, and knows many of our customers,
and is well versed in credit administration. Alan and his wife, Becky, reside in Poplar Bluff.
Randy Caldwell | Senior Vice President / Senior Relationship Officer
Randy Caldwell has been promoted to Senior Vice President / Senior Relationship Ofcer
overseeing the Portageville, Kennett, and Poplar Bluff branches. As a member of the Association’s
senior management team, Randy will be responsible for assisting the branch managers in their
business development and growth, mentoring younger lenders, credit analysts and other staff, and
assisting in the many initiatives and goals included in the association’s business plan. He has 33
years of Farm Credit experience and for the past 25 years Randy has served as Kennett Branch
Manager. Randy and his wife, Paula, live in Kennett, Missouri.
Matthew Poole | Vice President / Branch Manager - Kennett Branch
Matthew Poole was promoted to Vice President / Branch Manager of the Kennett Branch Ofce
effective November 1, 2017. Matthew joined Progressive FCS in 2003 as a loan ofcer and brings
more than 20 years of experience in nance to the position. In his new role, Matthew will oversee
the Kennett branch ofce loan and insurance portfolios and operations. Matthew is married to
Teresa, and they have a son, John Clinton.
Mark Zabelin | Vice President / Branch Manager - Dexter Branch
Mark Zabelin was promoted to Vice President / Branch Manager of the Dexter Branch Ofce. Mark
will oversee the Dexter branch ofce loan and insurance portfolios and operations. Mark joined the
Progressive FCS team in 2003. Over the past 14 years with us, he has developed excellent credit skills
and is highly respected by the staff and customers of the branch ofce. Mark and his wife, Shanan,
reside in Dexter with their son Ethan.
5
Nathan Creed | Senior Risk Management Specialist
Nathan Creed has been promoted to Senior Risk Management Specialist. In his new role,
Nathan provides leadership to the association-wide team of Risk Management Specialists as
well as continuing to develop and service the local Kennett Branch Ofce insurance portfolio.
Nathan has been working in the insurance area for Progressive FCS for over 7 years and is very
knowledgeable in the intricate details of our insurance products, procedures and policies, as well
as being very familiar with the carriers. Nathan and his wife, Kelly, live in Kennett.
PROMOTIONS
John Dixon | Loan Officer - Dexter Branch
John Dixon was recently promoted to Loan Ofcer at our Dexter Branch Ofce. John began his
Farm Credit career in December 2015 as a Risk Management Specialist. In his new role, John
will be assisting farmers with their credit needs. John is married to Lecia and they have two sons,
Eli and Owen.
Stephanie Burger | HR Administrator / Senior Accountant
Stephanie Burger has been promoted to HR Administrator / Senior Accountant. Stephanie has
experience in many facets of our association most recently having served as Accountant for the past
7 years. Prior to that she served 4 years as a loan ofcer and 2 years as the manager of the Risk
Management Department. In her expanded role, Stephanie will assume primary responsibility for the
association’s Human Resource function. Stephanie and her husband, Russell, live near New Hamburg.
Tammy Tucker | Loan Operations Specialist - Central Office
Tammy Tucker was recently promoted to Loan Operations Specialist at our Central Ofce. In this new
position, Tammy will be responsible for leading the association’s transition initiatives to Centric, CSi,
and eventually the new loan accounting system, as well as supervising the loan accounting, portfolio
monitoring and ad hoc credit reporting functions. Tammy has 19 years of Farm Credit experience,
including 4 years as a CSR in the Kennett Branch before transferring to Farm Credit Midsouth in
Jonesboro, Arkansas. In April 2016, Tammy and her husband Michael returned to the Sikeston area when
she resumed her career with Progressive FCS in a CSR/Mortgage Processor/Association Support role.
6
Kathy Hendley | Staff Appraiser
Kathy Hendley, Staff Appraiser, began her career with Progressive Farm Credit Services in February
2017. Kathy has a B.S. degree in Agribusiness from Southeast Missouri State University and
comes to us with a vast knowledge of the appraisal process. She is working toward her general
appraiser’s certication and has an ofce in our Dexter location. Kathy lives in Bloomeld with
her husband Joe and their 5 children.
Regina Lambert | Customer Service Representative/Credit Analyst
- Sikeston Branch
Regina Lambert, Customer Service Representative/Credit Analyst at the Sikeston Branch Ofce,
joined Progressive FCS in November 2017. She has over 17 years in various customer service
related positions where she’s been known by her previous employers to address customer inquiries
and complaints while maintaining good communication skills to achieve customer satisfaction.
Regina resides in Sikeston with her two sons, Zach and Ryan.
Steve Wyman | Risk Management Specialist - Dexter Branch
Steve Wyman, Risk Management Specialist at the Dexter Branch, began his career with
Progressive FCS in September 2017. A native of Stoddard County, Steve grew up on a farm in
Essex and has been around farming operations all his life. He has an Associates of Arts Degree in
Agri-business from Three Rivers Community College, and a Bachelor’s Degree with a major in
Agronomy and a minor in Agri-business from University of Missouri. Steve is excited about the
opportunity to assist farmers with their crop insurance and life insurance needs in his new role.
Steve is married to Jana, and they have three children, Ashlynn, Logan, and Brock.
PROMOTIONS
MEET OUR NEW EMPLOYEES
Jane Murphy | Portfolio Specialist - Central Office
Jane Murphy was promoted to Portfolio Specialist at our Central Ofce effective March 2016. In her
12 year career with Progressive FCS, Jane has vast experience within the association including roles
of customer service representative, credit analyst, mortgage processor, and corporate credit analyst.
In her new role, Jane’s assume primary responsibility is to support and assist in the development of
the association credit analyst team within the two key focus areas of portfolio and customer level
credit analysis. Jane and her husband, Todd, reside in Sikeston.
7
TRANSFERS
RE-ORGANIZATION
RESPONSIBILITY CHANGES
Blaine Cooper | Vice President / Branch Manager - Poplar Bluff Branch
Blaine Cooper has transferred to the Poplar Bluff Branch Ofce as the Vice President / Branch
Manager. Blaine started his agricultural lending career at the Dexter branch ofce in 1992, and
transferred in 1995 to the Poplar Bluff branch ofce, initially as Loan Ofcer, and then Senior Loan
Ofcer. In 2011, Blaine was promoted to the position of Vice President / Branch Manager at the
Dexter branch ofce. With his experience and skills, Blaine is uniquely qualied to assume his
new responsibilities. Blaine and his wife, Mia, live in Poplar Bluff.
Chad Crow | Senior Vice President / Senior Relationship Officer
Chad Crow has moved into the position of Senior Vice President / Senior Relationship Ofcer
overseeing the Sikeston, Mississippi County, Jackson, and Dexter branch ofces leading regional
efforts for the business development and lending operations. As a member of the Association’s
senior management team, Chad will be responsible for assisting the branch managers in their
business development and growth, mentoring younger lenders, credit analysts and other staff, and
assisting in the many initiatives and goals included in the association’s business plan. Chad began
his Progressive FCS career in 2003. Chad and his wife, Valerie, reside in Sikeston with their two
children, Karsyn and Carter.
Andy Hill, VP / Information Systems & Technology, became a member of the Senior Leadership Team.
Ryan Logan, Sr. Information Systems Specialist, stepped up and accepted the additional responsibility for management of
our facilities.
Jennifer Collier, Accountant / Financial Reporting Analyst, stepped up and accepted the additional responsibility as
advertising & marketing leader.
Pam Sherrod, Kennett Customer Service Representative, joined the Mortgage Processing Team (assisting Denise Mayberry
& Pam Russom).
8
2017 Length of Service Award Recipients
Dawn Collier | Vice President / Branch Manager ........................................................... 15 years
Mississippi County Branch Office
Teri Miller | Risk Management Specialist ...................................................................... 20 years
Portageville Branch Office
Blaine Cooper | Vice President / Branch Manager ......................................................... 25 years
Poplar Bluff Branch Office
Andy Hill | Vice President / Information Systems & Technology ...................................... 25 years
Central Office
Mary Winkler | Customer Service Representative.......................................................... 30 years
Jackson Branch Office
Anna Harper | Administrative Assistant ..................................................................... 40 years
Central Office
Congratulations and thank you for your dedicated service!!
9
The Christie Nash Memorial
Halloween Costume Contest
1st Place Group:
Dexter Branch Office & Appraisal Department, “Germs vs. Germinators”
2nd Place Group: 3rd Place Group:
Sikeston Branch Office, “Rockford Peaches and Jimmy
Dugan – A League of Their Own”
1st Place Individual:
Pam Russom, “Paper Doll”
2nd Place
Individual:
Ryan Logan, “Joey as Chandler
- FRIENDS”
3rd Place
Individual:
Mindi Fitzgerald,
“Maleficent”
Teri Miller & Cheryl Swindle, “Oh, Deer
and Holy Cow”
In Christie’s
honor, the
Association made
a donation to
the Alzheimer’s
Associations…a
cause near and
dear to Christie.
10
1116 N. Main
Sikeston, MO 63801
ADDRESS SERVICE REQUESTED
PRESORTED
STANDARD
U.S. POSTAGE
PAID
TPC
