Canada Life: New processing of claims submitted with
the wrong plan number for the Public Service Dental
Care Plan and Pensioners’ Dental Services Plan
Canada Life and design are trademarks of The Canada Life Assurance Company.
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IMPORTANT NOTICE:
Canada Life is the administrator of the Public Service Dental Care Plan (PSDCP) and, as of July 1, 2023, the
Public Service Health Care Plan (PSHCP). The PSDCP and the PSHCP have different plan and certificate (ID)
numbers.
Sun Life is the current administrator of the Pensioners' Dental Services Plan (PDSP), which has its own unique
plan and certificate (ID) numbers.
Effective Mar. 19, 2024, Canada Life will no longer accept dental claims that are submitted with the following
PSHCP numbers:
52111, 52112, 52113, 52114, 52115.
Why can’t you submit dental claims with these plan numbers?
As these plan numbers correspond to the health plan and not the dental plan, dental claims cannot be
processed using these plan numbers. The Public Service Health Care Plan is an optional health care plan for
federal public service employees, retirees and their eligible dependants that covers benefits such as
prescription drugs, vision care and paramedical services.
The PSHCP also covers dental accident claims, as well as some oral surgery claims once all benefits are
exhausted under the dental plan.
What happens if you submit a dental claim with the above plan numbers after Mar. 19?
If this is not a dental accident claim or an oral surgery procedure covered under the PSHCP, you will receive
an Acknowledgement with the following message:
Incorrect plan#. Confirm plan & ID and resubmit to correct carrier.
• If your patient is covered under the Public Service Dental Care Plan, please ask the patient or plan
member to provide you with the correct plan and certificate number. Please update the information in your
records and resubmit the claim to Canada Life for processing.
• If your patient is covered under the Pensioners’ Dental Services Plan, Sun Life is the current carrier.
Please update your records with the Sun Life plan number 25555 and appropriate certificate number and
submit the claim to Sun Life for processing.
Canada Life: New processing of claims submitted with
the wrong plan number for the Public Service Dental
Care Plan and Pensioners’ Dental Services Plan
Canada Life and design are trademarks of The Canada Life Assurance Company.
Page 2 of 2
What information should you use if your patient is covered under the PSDCP?
The patient’s plan number should be one of these:
The patient’s certificate number will usually (but not
always) be alphanumeric.
• 55555
• 55666
• 55777
• 55888
• 55999
Examples:
• ECF1234567
• ED12345678
Thank you for helping us avoid delays in claim adjudication by ensuring that your patient’s claims are sent to
the appropriate carrier with the correct plan and certificate numbers.
More information will be shared about the transition and the new PSDCP and PDSP contract with Canada Life
in 2024.
If you have questions about the PSDCP, please call the Canada Life Provider Contact Center at 1-855-415-
4414, Monday to Friday, 8 a.m. to 5 p.m., local time, or if you have questions about the PDSP, please call Sun
Life at 1-888-757-7427.
For more information, please consult the links below:
PSDCP
• Rules of the dental care plan for the public service of Canada
• Public Service Dental Care Plan summary
• Submitting a benefit claim for PSDCP
• New dental care plan administration contract
PDSP
• Pensioners' Dental Services Plan rules
• Pensioners’ Dental Services Plan summary
• Submitting a benefit claim for PDSP
• New dental care plan administration contract
