Rev 2/2019
For Bank Use Only
Business Name Account Number Account Officer
Instructions
1. Assist customer in completing the account application, principally in the following 3 areas:
Explain products and services. It is important to align the customer’s needs and
expectations with our products and services. Not all customers will qualify, based on their
business activity or industry, for all of the services we offer. This is also an opportunity to
cross sell customer for services they may need and did not know we offer.
Define expected account activity. Ask questions about the business to determine the
account activity level that will be expected from the business. ( Transactions for an
operating account will be different than ones in a payroll account) Remember, it is all in
the delivery. We can use this opportunity to learn about their business in a friendly and
respectful manner. This can be tricky as the customer may feel the questions are over-
reaching or intrusive, however, we have to comply with BSA/AML requirements.
Define entity structure. Ask questions about the ownership structure so the beneficial
ownership is addressed up front and the forms are completely correctly. If the business
entity is owned by another entity then we have to obtain additional information to
appropriately document the file. This applies to both loans and deposits. By using this
opportunity to discuss the business in a friendly manner, we can mitigate t
he risk
by knowing
our customer while establishing a rapport with our customer.
2. Obtain any additional application forms required based on the products and services
requested. For example, if the customer is requesting remote deposit capture then an
additional agreement is required.
3. Complete the BSA/AML form (Expected Transaction Activity & Beneficial Owner/Control)
4. Complete the BSA Risk Assessment.
5. Complete the ATM Information Form, if applicable. (Obtain copies of ATM contract and photos)
6. Obtain the entity documentation.
7. Verify CIP for each individual and entity involved and sign off when completed.
8. Review the BDO section of the checklist to ensure application is complete.
9. Scan package and submit to Operations electronically.