John H. Smith
E
XECUTIVE
A
SSISTANT
Proactive, senior administrative professional with a history of supporting C-level leaders in fast-paced corporate environments.
Recognized and valued as a discreet and knowledgeable manager and partner, with the ability to juggle and prioritize needs while
ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating
policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts.
Recognized by CEO of Acme as an employee who “shows initiative and can add value anywhere within the company”.
Singled out as a “breath of fresh air because of willingness to help and (positive) attitude” by company’s International Controller.
A
REAS OF
E
XPERTISE
Calendar Management • Travel Planning • Meeting Coordination • Project Management • Office Administration
Client Relations • Expense Reporting • Vendor & Supply Management • Issue Resolution • Special Projects
Technology Management • Staff Hiring & Training • MS Office • Stenography • Typing (80 wpm)
P
ROFESSIONAL
H
ISTORY
Acme International Group – Phoenix, Arizona & Las Vegas, Nevada
2010 to Present
EXECUTIVE ASSISTANT TO CFO & DIRECTOR OF HUMAN RESOURCES
Deliver firsthand support to senior leaders and decision makers while managing a variety of key functions including
oversight/auditing of attendance system (adding/training new employees and tracking system use), review of monthly invoices for
Texas office, and distribution of B-5s to Acme partners. Coordinate Board packages for meetings—gather/proofread information
and assemble packages for distribution. Upload corporate documents to virtual data room and compose letters/presentations for
Internationally-based Finance team.
Following departure of CFO, transitioned from focused position to more comprehensive support role across
company functions, including HR and Finance. Challenged and regularly tapped by company CEO to assist with high-
stakes projects and a variety of needs.
Overhauled and vastly improved attendance management by researching, selecting, and driving implementation
of Iron attendance system, which enables self-management by employees while ensuring adherence to policies and
individual time-off allotments.
Played key role in communicating/clarifying expectations for employees by assisting with writing of Employee
Handbook and T&E policy.
Contributed to cost-saving effort by working with HR Director to research alternative travel agencies. Prepared a
detailed spreadsheet that identified savings from each company.
Blue Hill Enterprises – Phoenix, Arizona
1998 to 2010
EXECUTIVE ASSISTANT TO CEO
Played pivotal role in fast-moving business environment, providing assistance to company leader, Managing Director, and other
senior leaders. Responded immediately to shifting priorities/deadlines while expertly handling all aspects of complex global travel
arrangements (commercial and private airplanes), managing multiple calendars, and resolving scheduling conflicts. Served as point
of contact for CEO when traveling, orchestrated all needs for large-scale meetings across the globe, and ensured accommodation
of last-minute changes.
Resolved numerous scheduling conflicts to ensure success of a high-priority Internationally-based event for
CEO. Arranged individual travel plans for 35 people (including re-booking of cancelled flight the day before event),
coordinated destination transportation, and negotiated lower rates over a 1-week span.
Ensured CEO’s ability to attend an important meeting in Australia by driving successful effort to obtain a rush
visa in just 8 days.
Achieved savings for costly executive-requested supplies by personally contacting source to secure a lower price.
John H. Smith•
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River Hills Inc. – Phoenix, Arizona
1995 to 1998
EXECUTIVE ASSISTANT TO MANAGING PARTNER
As “right hand” to one of firm’s top-ten billing partners, maintained full calendar and schedules, coordinated travel for Partner
and search candidates, and planned all aspects of international meetings. Managed heavy client contact, serving as liaison between
them and candidates throughout the search process. Additionally, drove office management functions, including resolution of
facilities issues.
Expertly managed opening of new office in Phoenix, Arizona, which involved transition of several employees from
the Georgia location.
Handled staffing issues, including hiring of temporary employees to enable projects.
Weaver Law Firm – Phoenix, Arizona
1993 to 1995
OFFICE MANAGER
Directed operations for the largest of company’s 20 branch offices, representing 25% of total revenue. Conducted on-site hiring
and training of all Office Administrators across the U.S., trained and met with Directors to brainstorm strategies for improving
productivity, and handled ordering of supplies, furniture, and marketing materials. Oversaw functionality of all systems (phones,
computers, fax machines, copiers, etc.)
Co-authored (with 3 others) a new Policies and Procedures handbook for Office Administrators.
Ensured adherence to strict 3-week time frame for major transition and limited impact to business by
coordinating all aspects of consolidation of offices in Phoenix, New Mexico, and Nevada.
Earned fast promotion (after just 4 months with company) to highest administrative position due to outstanding
organizational, supervisory, and problem-solving skills.
CAREER NOTE: Previous roles as Secretary for Sloan Health Center’s Neo-Surgery Department and Executive Secretary
for Harold K. Smith & Associates.
E
DUCATION
&
C
REDENTIAL
Executive Secretarial School, Phoenix, Arizona
Notary Public, State of Arizona
