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하나
One
Samsung One:
one vision,
one connection.
One connection to every opportunity
Contents
The Samsung vision .......................................................................................3
Market-leading innovation ...................................................................................... 4
Your one connection to emerging opportunities ................................................. 4
Why partner with Samsung
....................................................................5
5 reasons to partner with Samsung ........................................................................6
Why Samsung for business
......................................................................7
The largest portfolio of mobile devices ..................................................................8
Leading mobile security software ..........................................................................8
Enhanced by a range of free apps for businesses ...............................................9
Enabled by Samsung Capital ...................................................................................9
Samsung Knox .......................................................................................................... 10
Samsung Knox supports growing business .......................................................... 11
Samsung Capital ...................................................................................................... 12
Samsung Galaxy Enterprise Edition ...................................................................... 13
Samsung support and services
.............................................................16
Samsung One B2B Partner Programme
.......................................... 18
Samsung One benefits ............................................................................................ 21
Samsung One tiering ..............................................................................................22
Samsung One app .................................................................................................. 23
Samsung Rewards ..................................................................................................24
PartnerView .............................................................................................................25
Next steps
................................................................................................................26
2
The Samsung vision
Partnering with Samsung means
working with a company that’s
focused on the future.
3
Samsung is one of the world’s biggest
investors in R&D, and this commitment
to innovation has made us the market
leaders in mobile and smartphones.
1
Here’s how we take technology forward:
Market-leading
innovation
Your one connection to
emerging opportunities
Our innovative approach helps you deliver
mobile experiences that customers love.
And for today’s entrepreneurs, that’s more
important than ever before.
design centres
7
average daily mobile
usage for a B2B worker
3
trillion spent on
R&D (KRW, 2019)
20.2
of search is done on
a mobile
4
80
%
>51
%
3hrs
R&D centres
38
of workers use their
mobile device at work
2
Our innovative
technologies,
products and
design will enrich
people’s lives and
contribute to social
prosperity by
creating a
new future.
— Samsung corporate vision
4
THE SAMSUNG VISION
Why Partner with Samsung
5
WHY PARTNER WITH SAMSUNG
5 reasons to partner with Samsung
We are one of the biggest
global investors in R&D
We invest heavily in research and development
so that you can always offer your customers the
best technology experiences.
1.
We’ve enshrined quality in our DNA
90% of our devices are produced within our own
factories and Samsung customers are supported
by a network of UK service centres because we’re
committed to creating high-quality products.
We make technology
for business today
From helping businesses to harness the power of
5G, to providing frontline employees with rugged
technology, we go beyond function to create tools
that support new ways of working.
We help users get the best
from their mobile fleets
We support our business customers with tools
to help them set-up and configure devices.
Plus, doorstep repair and next business day
replacements, so nothing gets in the way
of productivity.
We believe in the value of
partnership and collaboration
Our partners are an integral part of our team.
And we’re always looking to improve how we
work with them.
For example, when a national lockdown made
business more uncertain, we quickly adapted to
work with our partners virtually so they felt fully
supported through changing times.
2.
3.
4.
5.
6
Why Samsung for business
With Samsung, your customers have access to an entire
ecosystem of mobile technology, support and services at
their fingertips. And the ability to do more than ever before.
7
The largest
portfolio of
mobile devices
No matter what industry your customers are in,
there’s a device in the Samsung range to help
every employee work smarter. The Samsung
portfolio offers advanced smartphones,
robust tablets and next-generation wearables
– at prices to suit every budget.
Leading
mobile security
software
All our Android smartphones and tablets are
protected by Samsung Knox, defence-grade
security, which is ready for work right out of
the box.
Samsung phones and tablets also feature
advanced biometric security – iris or facial
recognition and fingerprint scanning. So,
security is always personal.
WHY SAMSUNG FOR BUSINESS
8
Enhanced by a
range of apps
for businesses
Your business customers get even more
from their mobile devices with Samsung
apps. Plus, many of our phones and
tablets come with Microsoft Office 365
pre-installed.
5
We also encourage our partners to
develop their own apps, as our open
platform makes it easy and cost-
effective to create business tools that
solve your customers’ needs.
Enabled
by Samsung
Capital
Every business should have the
technology it wants, today. Our finance
solutions give your people the tools to
be more productive, and ensure you’re
never left with technology that just
depreciates over time.
WHY SAMSUNG FOR BUSINESS
9
Samsung Knox
Samsung Knox is defence-
grade security that protects
devices before they’re even
taken out the box.
Knox has received the most “strong”
ratings for mobile security platforms
by Gartner
6
, with accreditation
from 30 governments, as well as
leading enterprises.
With Samsung Knox, your customers get
more than just standard security. Knox offers
a suite of additional features including:
• Leading virus protection – Anti-malware
safeguards your hardware and
software, powered by McAfee.
• Secure folders – Keep work and
personal information separated and
protected on a single device.
• Data isolation – Complete data isolation
plus total control of the features and
components apps can access.
• Rooting prevention – Eliminates the
risk from unauthorised operating
systems to protect your data.
• Monitoring – Real-time operating
system monitoring and protection.
• Encryption – Hardware-based encryption
and authorised-only firmware.
WHY SAMSUNG FOR BUSINESS
10
And for your customers with growing businesses,
Knox makes it easier to boost security levels and
increase manageability. So they can scale, safely:
Batch
enrolment
Enrol large numbers
of new devices at
once, reducing
set-up time by up
to seven minutes
per device.
Hassle-free
configuration
Pre-configure devices
and set policies
without opening
the box – saving up
to 30 minutes per
device, and there’s
no need for employee
involvement.
Remote
management
Manage devices
in real-time and
troubleshoot across
the business via a
single IT admin.
And increase control
with scheduled,
remote software
updates.
of SMEs say mobile devices
represent the most vulnerable
endpoints in their organisation.
7
56
%
Samsung Knox supports growing business
WHY SAMSUNG FOR BUSINESS
11
Samsung Capital
At Samsung, we believe every business should have access
to the technology they need to grow. That’s why we offer
finance solutions, tailored to meet individual customer needs.
Samsung Capital has benefits for you, as a Samsung Partner, as well as your customers.
It enables you to develop lasting customer relationships and increase your margins with
flexible solutions that deliver real results.
How your customers benefit
from Samsung Capital
• A competitive edge – Your customers
can drive innovation and focus on more
revenue generating activities with
easier access to the latest technology.
• Complete solutions – Include hardware,
ancillary items and installation
in your finance offering so your
customers get everything they need
in a subscription-based model.
• Predictable budgeting – Empower
customers to forecast revenue
with greater accuracy, by offering
predictable, manageable repayments.
How you benefit from
Samsung Capital
• Improve your cash flow – Receive
payments within 48 hours of
customer acceptance.
• Minimise your discounts – Reduce
the need to discount by making
Samsung technology more
accessible.
• Improve customer loyalty – Offer
simple, stress-free upgrades
to the latest technology.
of UK
SMEs are unable
to access all the
funding they
need to grow.
8
55
%
12
of UK businesses
configure their
IT infrastructure
manually.
9
Samsung
Galaxy
Enterprise
Edition
Enterprise Edition is
a complete suite of
mobile technology and
services, that makes
it easier to configure,
update, deploy and run
mobile technology.
So your customers can save
time on device set-up and
management.
Whether you like to engage
with customers directly, or
you’re happy for us to help
out, Samsung Galaxy Enterprise
Edition support is available to
your customers in a way that
works for you.
48
%
Enterprise Edition
13
Samsung Galaxy Enterprise Edition
Here’s what your Enterprise Edition customers receive:
The control is yours with Knox Suite
Make configuring and deploying
your fleet of mobile devices quicker
and simpler. With Knox Suite you
get everything you need to make
your IT teams’ lives simple, and your
employees as productive as they can
be. Enterprise Edition includes a base
build by Samsung experts to get
you started and options to further
enhance your security and control.
Help your customers maintain a
consistent fleet of Samsung devices
All Galaxy Enterprise Edition phones
come with an extended product
lifecycle, ensuring they’re available
longer than standard devices.
10
This
brings greater continuity to your
customers’ mobile fleet.
Easily manage and schedule
firmware and security updates
across your Samsung fleet
Samsung Enterprise Firmware
Over-The-Air on MDM (EFOTA on MDM)
is a tool that enables customers to
remotely update firmware across
their entire Samsung fleet via their
MDM. This ensures everyone is on
the same version.
Knox
Suite
Management
made simple
Extended
product
lifecycle
14
Enhanced support to keep your
business going
Galaxy Enterprise Edition gives your
customers 3 years of enhanced
service support, to ensure their
mobile technology continues to
perform. And should any devices
need replacing, we offer a next-
business-day replacement service.
11
Protect your customers from mobile
security threats
With Galaxy Enterprise Edition,
your customers get 4 years of
firmware updates either monthly
or quarterly
12
, so all their mobile
devices are up-to-date with the
latest Android and Samsung security
and maintenance patches.
This helps protect against
malware, phishing or any software
malfunction that might pose
a threat to their business.
3-year
enhanced
support
4-year security
and maintenance
releases
Samsung Galaxy Enterprise Edition
15
Samsung support and services
Maximise your customers’ mobile investment
with services and support to help them increase
productivity and avoid potential pitfalls.
16
We offer a range of support services to
help your customers get even more value
from their mobile investments, including:
• Free QuickStart service to help them
set up and control their fleet.
• Genuine manufacturer- backed parts
and Authorised Service Centre.
• Multiple repair/replacement options
for manufacturing functional failure.
• Next business day doorstep exchange,
convenience-date on-site doorstep repair,
pick-up service, bulk repair, in-store repair.
To access these support services and more, your
customers can choose from three packages:
of IT departments time
each day is spent on unplanned
incidents taking away valuable
time from strategic projects.
13
29
%
Enhance Your customers can upgrade from the 2-year enhanced
support they get as standard, to 3 years. If the customer is
purchasing Samsung Knox products separately, this also includes
the QuickStart service in Knox Suite to help them get set up.
Extend If your customers already have an enhanced service, they
can easily extend the life of their devices with an extra period of
enhanced support for the fourth and fifth year.
Protect Should any accidental damage happen to your customers’
devices, they’re covered with our One-off Accidental Damage and
Refurb packs which are stored on their account until they’re needed.
SAMSUNG SUPPORT AND SERVICES
17
Samsung One B2B
Partner Programme
18
Introducing
Samsung One
Our new business Partner Programme
is your connection to all the benefits
of being a Samsung partner.
It is designed to help us communicate,
educate, motivate and incentivise
more effectively. So that we can
build a stronger partnership with you.
It’s your one connection to everything
you need for success, including
the latest product launches,
training materials and rewards.
One
SAMSUNG ONE PARTNER PROGRAMME
19
I am delighted to be able to introduce
you to the Samsung One B2B Partner
Programme.
The world in which we live and work has
evolved and we need to move with it.
It’s not just about mobile anymore.
The Samsung One B2B Partner Programme
will enable you to deliver consistency and
accelerate growth as we are putting you
and your customers first.
I strongly believe it will change the
way we partner with you and I sincerely
look forward to seeing what we will
achieve together.
SAMSUNG ONE B2B PARTNER PROGRAMME
— Joe Walsh, Director, B2B
20
SAMSUNG ONE B2B PARTNER PROGRAMME
Samsung One benefits
You’ve seen the benefits of partnering with Samsung for
your business and your customers. But here’s what you can
personally gain from becoming a Samsung One partner:
Upskill with the brand-
new training programme
available on the Samsung
One App.
Our champion programme
provides you with the
chance to get your hands
on the latest tech first.
Samsung Rewards gives
you the opportunity to have
your efforts recognised.
In recognition of your
achievements, you will
receive commercial
rewards.
Access all the marketing tools
and resources from the newly
refreshed Partner Portal so you
can start more conversations
with your customers.
Get a complete view of all
your Samsung activity with
PartnerView, track all your
existing Samsung data points
to help measure performance.
Samsung will assign leads to you
to follow up.
There is a Knox security training
and certification programme with
tools to promote your level to your
customers.
21
SAMSUNG ONE B2B PARTNER PROGRAMME
Samsung One tiering
Samsung One has four tiers so it’s easy
to see where you’re at and how to get
to the next level.
Your tier is assessed based on your capabilities,
engagement with the programme and
Samsung revenue.
Top tier partners have the broadest set of
Samsung products and solutions in their portfolios,
and a higher proportion of their staff are Samsung
trained and accredited. Depending on your tier level,
you will receive access to additional support and
benefits in recognition of your commitment. The four
tiers of the programme are:
ADVANCED
CERTIFIED
One
AUTHORISED
CERTIFIED
One
ELITE
CERTIFIED
One
REGISTERED
CERTIFIED
One
22
SAMSUNG ONE B2B PARTNER PROGRAMME
Samsung One app
Unlock all the benefits of Samsung One wherever
you go, with instant access via a mobile app as
well as desktop.
It provides one connection to everything you need and keeps
you instantly updated with our latest product launches and
training materials in order to keep you one-step ahead of
your competition.
With the Samsung One app you can:
• Close every sale with product
specs at your fingertips.
• Brand-new training materials
are about more than just
product. They’re packed with
content to overcome business
challenges and provide new
solutions to help you sell more.
• Keep track of your Samsung
Rewards points and learn how
you can earn more points.
• Scroll through your newsfeed
to find your next incentive
to work towards.
23
Samsung Rewards
Earn points and turn them
into credit on your very own
Mastercard!
If you qualify for Samsung Rewards,
you can earn points and convert them
into credit on your own Mastercard.
Each quarter we’ll email businesses
participating in the scheme with new
ways to earn points.
From listening to podcasts to participating
in sales incentives – these are just some of
the ways you could earn points. Then, you
can convert your points into credit, ready
for you to spend as you choose.
SAMSUNG ONE B2B PARTNER PROGRAMME
24
PartnerView
PartnerView is your one
place for all your important
Samsung One data.
It’s where you can track your
performance on sales and training
targets, review your achievements
to date, and get insight into your
sales team’s engagement with
the programme.
Your data is updated regularly, so you
know exactly where you stand and
you can measure the progress you’ve
made over time. Enabling you to make
decisions about how to motivate your
teams, how to set targets and how to
grow your Samsung business.
SAMSUNG ONE B2B PARTNER PROGRAMME
25
One
From our market-leading devices to training support on our app – the Samsung
One Partner Programme is your one connection to all things Samsung. Designed
to help us communicate, educate, motivate and incentivise more effectively.
It’s our commitment to you and your business.
Sign up to Samsung One today and let’s see what more we can achieve together.
www.samsungone.co.uk
1
https://news.samsung.com/uk/fast-facts ² B2B mobile buyer behaviour research, 2019. ³ Sources: The Office for National Statistics and OFCOM. ⁴ Search engine marketing statistics 2020.
⁵ Microsoft Office 365 licenses sold separately. ⁶ Source: https://news.samsung.com/global/samsung-knox-receives-most-strong-ratings-of-any-security-platform-ingartner-report-mobile
-device-security-a-comparison-of-platforms ⁷ Samsung & Accenture SME Playbook 2018. ⁸ Samsung & Accenture SME Playbook 2018. ⁹ Claranet Beyond Digital Transformation Research, 2018.
10
Devices will remain on sale for a defined period of time after first global market release. The defined period will differ according to each specific device. Subject to change without notice.
11
Doorstep exchange with Samsung gold stock.
12
Devices will remain on sale for a defined period of time after first global market release. The defined period will differ according to each specific device.
Subject to change without notice.
13
1E survey, 2017.
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