Note: Check Point does not guarantee the resolution of a problem within the times specified.
5. WEB-BASED SUPPORT
Check Point web-based Support available at URL:https://support.checkpoint.com provides Customer with access to:
(a) Documentation, containing product documentation, release notes, troubleshooting guides and technical
white papers about Check Point software and hardware products, as releases become generally
commercially available.
(b) SecureKnowledgeSM, a self-service knowledge base, restricted repository of thousands of technical
documents as well as tools covering everything from planning installation and upgrades, to
understanding error messages and fixing specific known issues. Technical solutions, how-to’s, and
troubleshooting documents written by Check Point engineers and technical staff are added daily. When a
solution is identified to solve an issue, Check Point TAC may share this solution with Customer via email
or verbal communication.
As part of Check Point’s SMB Support, Customer will be granted with Advanced access to Check Point’s
Knowledge Center.
(c) Product Forums, containing shared knowledge of Check Point products and solutions within an online
community of customers, partners and employees, as well as news on Check Point products and
technologies. Support customers can view and post on the discussion threads in all Forums.
6. LIMITATION OF LIABILITY
NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, NEITHER CHECK POINT NOR ITS
SUPPLIERS WILL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT,
NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER CHECK POINT
OR ITS SUPPLIERS WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR: (i) ANY PUNITIVE, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LOST DATA OR LOST PROFITS; OR (ii) FOR COSTS OF PROCUREMENT OF SUBSTITUTE