PowerSchool SMS 8.0 Release Notes

RELEASE NOTES

PowerSchool SMS 8.0

Who can use this version ........................................................1

Important notices.................................................................2

What’s new in PowerSchool SMS 8.0...........................................5

What’s fixed in PowerSchool SMS 8.0........................................ 12

Performance..................................................................... 13

Known issues .................................................................... 14

Using the customer support web site........................................ 15

How to report an issue......................................................... 15

PowerSchool SMS

software product and to all subsequent releases and modifications until otherwise

indicated in new editions or updates.

PowerSchool SMS 8.0 Release Notes

1/15

This document outlines the enhancements and fixes in PowerSchool SMS 8.0. All

enhancements, updates, and fixes from previous versions and HotFixes are included

in this and subsequent releases.

For instructions on upgrading to or installing this release, and for information about

system req

uirements, refer to the System setup & maintenance chapter in the

PowerSchool SMS Administration Manual.

Who can use this version

Customers running one of the following versions of PowerSchool SMS can install and

use PowerSchool SMS version 8.0:

• Chancery SMS 7.7.0, 7.7.1

• Chancery SMS 7.6.0 to 7.6.2

• Chancery SMS 7.5.0 to 7.5.4

• Chancery SMS 7.4.0, 7.4.1

• Chancery SMS 7.3.0, 7.3.1

• Chancery SMS 7.2.0

• Chancery SMS 7.1.0 to 7.1.2

• Chancery SMS 7.0.0

• Chancery SMS 6.7.0 to 6.7.3

• Chancery SMS 6.6.0 to 6.6.8

• Chancery SMS 6.5.0 to 6.5.5

• Chancery SMS 6.4.0

• Chancery SMS 6.3.0

• Chancery SMS 6.2, 6.2.1

• Chancery SMS 6.1.0

• Chancery SMS 6.0, 6.0.1

• Chancery SMS 4.3.0 to 5.0.0

PowerSchool SMS 8.0 Release Notes

2/15

Important notices

This section lists important issues to be aware of in PowerSchool SMS 8.0 or in

applications used by PowerSchool

SMS 8.0.

Data conversion for contact and enrollment schemas

The data schemas for student contacts and enrollment have been changed to

support the enhancements for these features in PowerSchool

SMS 8.0. The

PowerSchool

SMS 8.0 installer will convert affected data to the revised schema.

In addition, during the upgrade PowerSchool SMS 8.0 presents three options for

matching and merging duplicate student contact records. Based on your selection,

the system combines each student’s duplicate contacts into one contact record.

Important: See the Converting to PowerSchool SMS 8.0 Technical Bulletin for actions

districts should take to ensure the conversion has minimal impact on your data.

Family Management

Prior to PowerSchool SMS 8.0, siblings and contacts could be linked to a family

through Family Management. With version 8.0, much of that functionality has been

removed. Siblings as well as contacts are now managed on the Contact List page.

The data conversion process does not automatically populate the Sibling List on the

Contact List page with the information from Family Management; however, a SQL

script is available to do this. The script also generates a list of the affected

students.

Click here to access the script on PowerSource.

Temporary compatibility views

Through the 2012-2013 school year, PowerSchool SMS 8.0 will provide compatibility

views for the new contact and enrollment functionality, for grade level, home room

and home school, and for some reports. This will ensure contact and enrollment

customizations, custom extracts, and reports remain intact until districts are able

to change these items to point to the new schema.

See the Converting to PowerSchool SMS 8.0 Technical Bulletin for details.

Note: A compatibility view is a SQL Server view that has the same properties —

names, data types, etc. — as the original table for which it provides compatibility.

PowerSchool SMS 8.0 Release Notes

3/15

Utility to identify triggers affected by data conversion

Certain tables have been altered in PowerSchool SMS 8.0 to support changes in the

contact and registration/enrollment features. Your current SMS system may contain

custom triggers that must be disabled or dropped prior to the upgrade to

PowerSchool SMS 8.0. Pearson provides the

PowerSchool SMS 8.0 Prep Validator

utility on PowerSource and run prior to the upgrade, to help you identify potential

issues with these custom triggers. This utility also identifies other issues, such as

with customizations and calendar overlaps.

Enrollment tables:

• CSL_STD_DEMO_SCHOOL

• CSL_SMS_STD_DEMO_SCHOOL_CHG

• CSL_SMS_STD_HOME_SCHOOL_CHG

• CSL_STD_DEMO_DISTRICT

• CSL_STD_STATUS

• CSL_SMS_STD_ENROLLMENT

• CSL_STD_STATUS_TN

• CSL_STD_STATUS_CDM

Contact tables:

• CSL_CNT_CONTACT

• CSL_CNT_PHONE_NUMBER

• CSL_CNT_SPECIAL_DOCUMENT

• CSL_CNT_STUDENT_CONTACT

• CSL_CNT_STUDENT_SIS_MAP

• CSL_STD_COMM_NUMBER_CSIS

PowerSchool SMS Web address and task manager

With the product name change to PowerSchool SMS, the Web address (URL) to

access PowerSchool

SMS was changed to include PowerSchoolSMS rather than

ChancerySMS. For example, http://.../PowerSchoolSMS/User/Login.aspx. In

addition, the task manger name was changed to PowerSchool

SMS Task Manager.

Supporting HTTPS for Online Course Requests

By default, the web.config file for the PowerSchool SMS Online Course Request Web

service is configured to support only HTTP. Districts that want to use HTTPS must

edit the web.config file as described in the PowerSchool SMS Online Course Request

Support for HTTPS technical bulletin.

Back up the SQLDataprovider.config file

A full Web server uninstallation and reinstallation is required to upgrade to

PowerSchool SMS 8.0, which deletes the SQLDataprovider.config file. Ensure that

you back up this file and restore it to the 8.0 environment. The ptServer* segments

are required for proper operation with PowerTeacher gradebook.

Browser support

As of PowerSchool 8.0, Internet Explorer 8 or 9 and FireFox 10 or 11 are supported.

Internet Explorer 7 is not supported. Safari 5 is supported for Macs.

SQL Server 2005 support

PowerSchool SMS 8.0 is the last release to support SQL Server 2005.

PowerSchool SMS 8.0 Release Notes

4/15

PowerSchool SMS Resource Kit

The PowerSchool SMS Resource Kit is available for download on PowerSource.

ParentCONNECTxp 4.1

Because of the contact schema changes, districts upgrading to PowerSchool SMS 8.0

that use ParentCONNECTxp must also upgrade to ParentCONNECTxp 4.1.

Districts must update the URL for PowerSchool SMS in the ParentCONNECTxp Admin

Application. Districts must also change the PowerSchool SMS database server in the

Admin Application to a server running PowerSchool SMS version 8.0 or later where

the contact conversion has been successfully completed. See the

ParentCONNECTxp

4.1 Release Notes for more information.

PowerTeacher 2.2.3

PowerTeacher gradebook version 2.2.3 for PowerSchool SMS will be released before

the start of the 2012-2013 school year. Districts using PowerTeacher with

PowerSchool

SMS must upgrade to PowerTeacher 2.2.3 prior to running the first

stage 1 PowerSchool

SMS export and stage 2 PowerTeacher import. All districts

running PowerSchool

SMS version 7.6.0 or higher must upgrade to this version.

PowerSchool SMS 8.0 Release Notes

5/15

What’s new in PowerSchool SMS 8.0

This section describes the enhancements made in PowerSchool SMS 8.0. (The

SMSMAINT numbers are tracking numbers for changes in PowerSchool SMS.)

General changes

Product name change

(SMSMAINT-15504)

With version 8.0, Chancery SMS has been ren

amed PowerSchool SMS to align with

Pearson School System’s branding. The new branding:

• Consolidates Pearson’s SIS brands under the P

owerSchool brand umbrella

• Leverages the strong brand identity that P

owerSchool has in the marketplace

• Enables Pearson to share newly built functionality across SIS solutions

User interface redesign

(SMSMAINT-10467)

The PowerSchool SMS user interface

has been redesigned to simplify navigation,

improve usability, and provide a consistent look and feel using standard Web

controls. Navigation to key areas is now done through a horizontal menu bar, while

the left control bar for a student record is used to navigate through student-specific

information, such as Contacts and Enrollments.

FIGURE 1. New user interface

PowerSchool SMS 8.0 Release Notes

6/15

Release of PowerTeacher Mobile iPad app for PowerSchool SMS

The PowerTeacher Mobile app for PowerSchool SMS is now available on iTunes.

PowerTeacher Mobile enables teachers to use some of the most common features of

the PowerTeacher gradebook on the iPad.

For the mobile app to work, districts must install the latest version of PowerTeacher

gradebo

ok on PowerSource, version 2.2.2.0.s2.0101. The app will then work with

PowerSchool SMS 7.6.0 or later.

For more information, see the

PowerTeacher Mobile FAQ on PowerSource.

Data conversion for contact and enrollment/registration changes

(SMSMAINT-14492/13469/14493/14495)

To support the changes for contact and enrollment information, the

owerSchool SMS 8.0 installer will convert affected

data to the revised schema. This

includes the conversion of 2-line addresses to 5-field addresses for contact

addresses, cTools contact data to a new cTools extension schema, and

Customization Data Management (CDM) status codes to cTools fields.

See the

Converting to PowerSchool SMS 8.0 Technical Bulletin for details.

Note: Custom triggers that depend on certain tables will be affected by the data

conversion. See

Utility to identify triggers affected by data conversion (p. 3

) for details.

Support for Windows Server 2008 64-bit

(SMSMAINT-9000)

The Web and Database servers for PowerSchoo

l SMS 8.0 support operation with the

following versions of Windows Server. Windows Server 2003 is no longer supported.

• Windows Server 2008 R1 32-bit and 64-bit

• Windows Server 2008 R2 64-bit

The 64-bit version of Crystal Reports is a

lso supported on 64-bit servers.

Switching roles

(SMSMAINT-11003)

You can now quickly switch roles on any page in

PowerSchool SMS using the Role link.

The currently active role is displayed next to the Role link.

FIGURE 2. Role link

PowerSchool SMS 8.0 Release Notes

7/15

Switching calendars

(SMSMAINT-11001)

Administrators can now quickly switch between the

active and planning calendars

using the Active and Planning buttons.

FIGURE 3. Active and Planning buttons

Audit log

Audit log updated to support contact and enrollment changes

(SMSMAINT-15162)

The audit log has been updated to support the schem

a changes for student contacts

and registration/enrollment.

Calenders

New themes for active and planning calendar

(SMSMAINT-14323/14324)

When working in the Active calendar the color scheme

is now blue/gray/white, and

when working in the Planning calendar the color scheme is now green/gray/white.

This provides a clear visual indication of which calendar is currently active.

For this release, the color theme cannot be

modified, but a future release will

provide a way for districts to customize their color theme.

Course requests

New Course Request Approval indicator

(SMSMAINT-15248/14615)

For those districts using the Online Cour

se Request system, a new Course Request

Approval indicator is available with this release so that approval can be required for

individual student contacts. This indicator replaces the use of the Lives with student

and Has custody of student indicators for online course request approval.

By default, the Course Request Approval option for each student

contact is set to No

(0). A SQL script (Set_IsCourseRequestApproval_Flag.sql) is available to set the

IsCourseRequestApproval field to Yes (1) for contacts where the Lives with student

and/or Has custody of student indicator is set to Yes. This script is available from

Support upon request.

PowerSchool SMS 8.0 Release Notes

8/15

District Setup

New Preferences area

(SMSMAINT-13734/15035)

District administrators can use the new Preferences area in

District Setup to manage

registration and enrollment, permanent record, student behavior, and health

preferences in one location.

The Student Enrollment, Year-End Processing

Enrollment and Withdrawal Options,

and Required Enrollment Fields areas are now located within the Registration and

Enrollment area.

FIGURE 4. New District Setup > Preferences area

Enrollment

Current grade level shown when re-enrolling in a school

(SMSMAINT-6861)

When a student is projected into a school in which

the student was previously

enrolled, the student’s current grade level in the district is shown as the active

grade. Previously, the lowest grade level achieved at the previous school was

displayed.

Student grade level is now a district property

(SMSMAINT-13743/14120)

The student grade level is now a district-le

vel property rather than a school-level

property.

For a school that is not the home schoo

l, the grade level is read-only.

Grade levels can be mass assigned only from the home school (for other stu

dents,

the grade level will not be assigned).

PowerSchool SMS 8.0 Release Notes

9/15

Registration and enrollment enhancements

(SMSMAINT-10358)

The registration and enrollment process has been streamlined and enhanced. A

registrar can now register a student, enroll the student, and add contact

information during a single process. In addition, the management of enrollment

history and the management of district enrollment preferences has been enhanced.

Important: To support the changes for contact and enrollment information, the

PowerSchool

SMS 8.0 installer will convert affected data to the revised schema. See

the

Converting to PowerSchool SMS 8.0 Technical Bulletin for details.

Note: The mid-year student transfer functionality (the ability to select “Transfer

Students” from the Actions menu from student search results) is no longer available.

To end a student's enrollment at one school and add a new enrollment at another

school, you will need to go to the Enroll Student or Edit School Enrollment page for

each student.

The following pages are used in the registration and enrollment process. To begin

the process, click Register/Enroll Student on the Actions menu.

• Registration/Enrollment Search page - Used to search for an existing enrollment

record, copy existing enrollment data to a new student record, or create a new

blank record. This page now uses a search interface similar to the Advanced

Student Search page. The search results are displayed using the new global

district views DistrictRegEnrollSearchView or SchoolRegEnrollSearchView. The

search grid views now include Student Name (LFM) and Student Name (FML) as

selectable columns.

• Register Student page - Used to register students in the district. When adding a

new student, possible matches are indicated via a hyperlink at the top of the

page after the last name, first name, and birth date have been entered; clicking

the link opens a window showing the possible matches. After a student has been

registered, the registration data can be viewed or edited later by clicking

Registration in the control bar of the student record.

• Contact Information page - From the Register Student page, click the Enter

Address & Contact Data button to enter student contact information. See

Student

contact enhancements (p. 11

• Enroll Student page - From the Contact Information page, click the Enroll button

to enroll a student in a school, view enrollment history, and enter additional

student information, including program management for districts using

controlled enrollment.

The following pages have also been added or enhanced to support enrollment

management:

• Enrollments page in Student Demographics - Used to view and manage school

enrollment history records and status codes.

• Schedule Change History page in Student Demographics - Used to view and

manage grade, homeroom, and class change history. The single grid for grades

and homeroom changes has been split into two grids: one for grade history

changes and one for homeroom history changes. Clicking the Undo Last button

will provide the option to undo the last grade and homeroom changes at once.

• Registration/Enrollment Preferences page - District administrators use this page

to manage registration and enrollment preferences. This includes defining which

data entry fields are available to registrars and whether they are required or

recommended.

PowerSchool SMS 8.0 Release Notes

10/15

Additional enhancements include:

• When enrolling a student, a warning is provided and enrollment may be

prevented (based on district preferences) if the student has behavior enrollment

restrictions.

• The minimum age for enrollment is validated during the enrollment process.

• The Enrollment Status link to the old enrollments system on the Student

Demographics > Personal Info page has been removed.

• The changes made to registration and enrollment support existing state cTools

localizations. In the cTools area of District Setup, the following schemas have

been added: Student School Enrollment, Enrollment Status, and Withdrawal

Status; existing fields will be converted to use the new fields.

• Both ParentCONNECTxp and PowerTeacher gradebook support operation with the

revised enrollment schema.

New Permissions:

• Manage Student Enrollments - Controls the user’s access to the Register/Enroll

Student option on the Actions menu, the Enrollments hyperlink in the student

control bar, the add/edit/delete icons on the Enrollments page, and the Enroll

button on the Contact Information page. (To add, edit, or delete students, users

must also have the appropriate existing permissions.)

• Withdraw Student - Controls the user’s ability to withdraw a student from a

school.

• Registration and Enrollment Preferences - Controls the user’s access to the

Registration and Enrollment preferences page.

• Edit Enrollment For Other Schools - Controls the user’s ability to edit a student

enrollment record for another school.

Changes to existing permissions:

• The existing Add Students, Delete Students, Delete School Enrollment, and

Registration Information permissions have been retained. The Enroll Student in

School and Student Status Code permissions have been removed.

• The Delete Student permission has been renamed to Delete Student From

District.

• The existing permission Delete Student Enrollment has been renamed to Delete

Student From School. This permission allows the user to access the Delete School

Enrollment item on the Actions menu on the Advanced Student Search page.

• The Multiple School Status Access permission has been renamed to Add

Enrollment for Other Schools.

Import

ASCII Import updated to support contact and enrollment

enhancements

(SMSMAINT-14526/14527)

The templates for the ASCII Import utility have been updated to support the revised

contact and enrollment schemas.

Scheduling

Tracki ng users w ho made scheduling changes

(SMSMAINT-12420)

On a student’s Schedule Change History page, administrators can now see which

users made scheduling changes.

PowerSchool SMS 8.0 Release Notes

11/15

Student Demographics

Generation field is now a dropdown

(SMSMAINT-14607/14942)

The Generation field on the Student Demographics Overview page and the new

Person Generation setup list.

Student contact enhancements

(SMSMAINT-13785)

Important: To support the changes for contact and enrollment information, the

PowerSchool

SMS 8.0 installer will convert affected data to the revised schema. See

the

Converting to PowerSchool SMS 8.0 Technical Bulletin for details.

The management of student contacts has been enhanced as follows:

• The Contact List page displays additional details for all student contacts. This

includes the communication methods, the type of communication (such as home

phone, work phone, and email), and icons to indicate that the contact is an

emergency contact, has custody, can pick up a student, and so on. See

[Figure 5]

• You can quickly link to siblings to use their existing contact information so that

contact information does not need to be reentered for each sibling. The selected

siblings appear in the Sibling List on the Contact List page. Note that any edits

made to a contact are reflected for linked siblings, but additions and deletions to

contacts are not carried over to linked siblings. Linked siblings can be removed

from the Sibling List.

• You can also link to any existing contact using the Link Other Person button. This

opens a contact search similar to a student search, and allows you to easily

define the relationship with the student. The search results also display all other

students associated with the contact.

• Up to 20 communication methods can be added, including e-mail, Facebook,

Twitter, and other contact information. Contacts are displayed in the order in

which they are entered on the Add/Edit Contact page, and the rows can be

dragged and dropped to change their order.

• When adding a new contact, duplicates and near matches are identified by a

hyperlink at the top of the Add Contact page. This hyperlink appears only after

entering the last name, first name, and communication method. The hyperlink

opens a window with possible matches to select from.

• The Contact panel on the Student Demographics Overview and School Info tabs

now displays additional contact information.

• The two-line address fields for contacts have been converted to five fields:

Number, Street, Type, Direction, and Apt.

• Both ParentCONNECTxp and PowerTeacher gradebook support operation with the

revised contact schema.

• On the Add/Edit Contact page, you can quickly clear the contact address fields

by clicking the Clear button.

• A password or phrase can be entered for a contact to pick up a student.

• The Homeroom Roster Emergency Contact and Student Directory reports have

been rewritten to support the new contact system.

• The ability to add, edit, delete or view contacts and contact relationships has

been removed from Family Management. Family Management is still available,

but to work with contacts, you will need to use the new Contact List page.

• Clicking an e-mail address opens an e-mail composition window.

PowerSchool SMS 8.0 Release Notes

12/15

FIGURE 5. Contact List page

What’s fixed in PowerSchool SMS 8.0

This section describes fixes made in PowerSchool SMS 8.0. (The SMSMAINT numbers

are tracking numbers for changes in PowerSchool SMS.)

Grading

When backfilling grades, the elementary Student Grades page does

not display subjects in non-homeroom grade levels

(SMSMAINT-10188)

The Student Grades page did not display the subject (and grades could not b

backfilled) when Backfill Grades is enabled for a subject in a grade level other than

the homeroom grade level. For example, 6th grade subjects were not visible and

grades could not be backfilled for a student in a 5th grade homeroom.

Precondition: A

n elementary student has a subject in a grade level other than the

homeroom grade level.

Fix verification steps:

1 Sign in to PowerSchool SMS as an elementary school administrator with

permission to backfill grades.

2 Search for a student who meets the precondition.

3 In the control bar, click Schedule.

4 Select the Backfill Grades checkbox for a subject in a grade level other than the

homeroom grade level.

5 Click Save.

6 In the control bar, click Grades.

7 Verify that tabs are available for each appropriate grade level, and that all

subjects are visible and grades can be backfilled.

PowerSchool SMS 8.0 Release Notes

13/15

Performance

Schema changes, new and enhanced functionality, and the new SQL Server views

introduced to provide backwards compatibility impacted the performance in some

areas of PowerSchool SMS 8.0. Pearson has put significant effort into maintaining the

high performance standards expected by our customers; as a result, PowerSchool

SMS now performs in a range approximately +/- 10% from the last major release,

which is Chancery SMS 7.7.0. We will continue to optimize performance by

capitalizing on the new possibilities now available to us from the 8.0 schema design.

While some features in PowerSchool SMS 8.0 show improved performance, there are

others that perform more slowly. To help ensure your system performs optimally, we

ask that you report your findings to Technical Support, which may be able to provide

you with assistance to ensure your system’s performance is acceptable in these

areas. For example, in the area of student search where specific searches may

perform more slowly than in Chancery SMS 7.7.0, Technical Support can likely offer

you information to improve the performance of these searches.

Regarding page loading, the time it takes to load new graphical controls in

PowerSchool SMS 8.0 has been reduced significantly. Consequently, these controls

often appear on a page before the data does. This can give end users the impression

that the page is loading slowly when in fact it is loading as quickly, or more quickly,

than it did in previous releases.

In addition, Pearson has optimized the performance of a number of reports to work

well with the new SQL Server views. Please ensure you upload the PowerSchool SMS

8.0 Report Package when it is available for download on PowerSource in June.

Uploading this report package will mean your district has access to all the benefits

of the performance updates made to the following reports:

• Failing Grades Report (Secondary)

• Teacher Schedule Matrix

• UnsubmittedAttendanceByPeriod

• UnsubmittedAttendanceByTeacher

•Class Roster

• Student Cumulative Attendance Report

• Student Schedule Matrix

• Missing Grades Report (Secondary)

• Missing Grades Report (Elementary)

• Course Request Tally by Grade

• Discipline Profile Report

• Class Add/Drop Report

• Student Contacts Roster

• Course Request Verification

• Immunization Delinquency Letter

• Immunization Next Due Report

• Immunization Non Compliance Report

• Student Academic Plan Progress Report

• Student Transcript Report by Subject Area

• Student Transcript Report by Year

• Student Transcript Report by Subject Area PR

• Student Transcript Report by Year PR

• Student Test History Report

• Student Health Condition Report

PowerSchool SMS 8.0 Release Notes

14/15

• Student Immunization History

• Period Attendance Report

Note that if your district has customized versions of any of the above reports, then

please revisit them as they may perform slower than expected without the tweaks

made to address performance and the use of the new SQL Server views.

Finally, it is important that you review all of your custom reports and your

customizations after upgrading to PowerSchool SMS 8.0. The new SQL Server

compatibility views provided may cause some custom reports and customizations to

perform more slowly than you expect. These compatibility views will be supported

in the application for the 2012/2013 school year; please ensure you update your

customizations and custom reports to work with the updated schema beyond the

2012/2013 school year. For further information, please see the

Converting to

PowerSchool SMS 8.0 Technical Bulletin.

Known issues

This section describes known issues in PowerSchool SMS 8.0 or in applications used

by PowerSchool

SMS 8.0.

Browser support

The following issues with browsers are occurring with PowerSchool SMS 8.0:

• Important: Do not use Compatibility View in Internet Explorer 8 or 9 with

PowerSchool

SMS. Buttons and other interface items may not appear or function.

Please perform the following steps to ensure you are not displaying in IE 7

compatibility view:

1. In IE 8 or 9, in the Tools menu, click Compatibility View Settings.

2. Deselect Display intranet sites in Compatibility view.

3. Deselect Display all websites in Compatibility view.

4. Click Close.

• When using Internet Explorer 8 on a server running Windows Server 2008, the

PowerSchool SMS user interface is missing the banner menu items, and most

buttons and links do not work.

Quick links to the Enrollments and Contacts pages no longer work

(SMSMAINT-19644)

Previously created quick links to the Enrollments and Contacts page no longer work

because the Web addresses to the pages have changed. In addition, the pages are no

longer available to be added as a quick links.

To remove an existing quick link to the Enrollments or Contacts page, go to Actions >

Customize Home Page.

Server logon prompt appears when Add Contact page times out

A Windows server logon prompt may appear when the Add Contact page times out.

Canceling the logon dialog will return users to the PowerSchool SMS sign in page.

Workaround: Set the browser logon authentication to Anonymous Logon. For

Internet Explorer, go to Tools > Internet Options > Security > Select Zone > Custom

Level, scroll to User Authentication > Logon, and then select Anonymous Logon.

PowerSchool SMS 8.0 Release Notes

15/15

Using the customer support web site

to search a KnowledgeBase with frequently asked questions, tips, and

troubleshooting, and the latest information about PowerSchool

SMS. You’ll find

helpful instructions about how to use PowerSchool

SMS, along with the latest known

issues and workarounds.

PowerSource is also a unifying portal, connecting K-12 Technology Administrative

Systems customers together within the same environment. So, no matter what

Administrative Systems products your district is using, you'll be able to find the

resources you need.

How to report an issue

Please report any issues to Pearson Technical Support:

• By web: Pearson PowerSource (https://

Powersource.pearsonschoolsystems.com).

• By email: [email protected]

• By telephone: 800-688-9939 (Monday to Friday, 5 am to 5 pm Pacific Standard

Time.)