Ooredoo Service Tariff No. C11-01
Page 1 of 51
General Tariff Information
Service Provider Name
Ooredoo Q.P.S.C.
Tariff Number
C11-01
Marketing Name of the Retail Offer
Prepaid Mobile Services (“HALA Pay As You Talk”)
Tariff Type
Standard Permanent
Customer Group
Consumer
Tariff Effective Date
27 September 2023
Tariff Version Number
131
Ooredoo Service Tariff No. C11-01
Page 2 of 51
Contents
1 Definitions ..........................................................................................................................................................4
2 Tariff Terms and Conditions .......................................................................................................................4
3 Service Description ........................................................................................................................................4
4 Hala Plans .......................................................................................................................................................... 6
4.1 Hala 5G Recharge ......................................................................................................................... 6
4.2 Hala Super Recharge.................................................................................................................. 10
4.3 Flexi Cards and Packs ................................................................................................................ 11
4.4 Hala Welcome Pack .................................................................................................................... 16
4.5 Hala Smart Packs ......................................................................................................................... 17
4.6 Hala Smart Cards ......................................................................................................................... 17
4.7 Mobile Data Scratch Card Vouchers “Data Recharge” ................................................ 18
4.8 International packs .................................................................................................................... 18
4.8.1 India Key ................................................................................................................................ 18
4.8.2 International Saver Key ................................................................................................... 19
4.8.3 Bangladesh Key .................................................................................................................. 19
4.8.4 Egypt Key ............................................................................................................................. 20
4.8.5 Nepal Key ............................................................................................................................. 20
4.8.6 Nepal Super Key ................................................................................................................ 20
4.8.7 Philippines Pack (Monthly) ........................................................................................... 20
4.8.8 Philippines Pack (Weekly) .............................................................................................. 20
4.8.9 Pakistan Key ....................................................................................................................... 20
4.8.10 Pakistan Telenor Pack .................................................................................................... 20
4.8.11 Nepal Telecom Packs ...................................................................................................... 20
4.8.12 India Packs ........................................................................................................................... 21
4.8.13 India Super Key ................................................................................................................... 21
4.8.14 Bangladesh Packs ............................................................................................................. 21
4.8.15 Hala International SIM / for Inbound customers to Qatar ................................ 22
4.8.16 Three Favorite Numbers ................................................................................................ 22
4.8.17 Service Bundles - Optional Subscription Packs ................................................... 23
4.9 Smartphone Plan ........................................................................................................................ 24
4.10 Device Offer .................................................................................................................................. 24
4.11 Other Services ............................................................................................................................. 24
4.11.1 Call-Me-Back ....................................................................................................................... 24
4.11.2 Collect Call ........................................................................................................................... 25
Ooredoo Service Tariff No. C11-01
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4.11.3 Credit Transfer .................................................................................................................. 25
4.11.4 Prepaid to postpaid conversion .................................................................................. 25
4.11.5 Easy-to-Remember Numbers ..................................................................................... 25
4.11.6 Other Services and Rates .............................................................................................. 27
4.11.7 Fast Credit ........................................................................................................................... 27
4.11.8 Updating Ownership Offer ............................................................................................ 27
4.11.9 Apple Watch Wireless Plan ............................................................................................ 28
4.12 Standard Terms for Mobile Services .................................................................................. 28
4.12.1 Local Calls ............................................................................................................................ 28
4.13 Messaging ...................................................................................................................................... 28
4.13.1 Short Message Service (SMS) ...................................................................................... 28
4.13.2 Hala International SMS Key for Philippines ............................................................ 29
4.13.3 Voice SMS ............................................................................................................................ 29
4.14 Data Services ............................................................................................................................... 29
4.14.1 Mobile Internet................................................................................................................... 29
4.14.2 Mobile Internet Packs ..................................................................................................... 29
4.14.3 Zero Rated Apps ................................................................................................................ 31
4.15 Voicemail ........................................................................................................................................ 32
4.16 International services .............................................................................................................. 32
4.16.1 Standard Charging ........................................................................................................... 32
4.16.2 Ooredoo Passport ............................................................................................................. 36
4.17 International Roaming ............................................................................................................. 39
4.17.1 Standard services ............................................................................................................ 39
4.17.2 Call Back Roaming ............................................................................................................ 43
5 Service Provider obligations ................................................................................................................... 43
6 Subscriber obligations............................................................................................................................... 45
7 Mobile number portability ........................................................................................................................ 45
7.1 Porting of mobile number away from Ooredoo .............................................................. 45
7.2 Porting of mobile numbers to Ooredoo: ............................................................................ 46
Ooredoo Service Tariff No. C11-01
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1 Definitions
Ooredoo means Ooredoo Q.P.S.C.
Roaming means utilizing an Ooredoo-enable mobile device to access services on the
mobile network of a service provider other than Ooredoo whilst outside of Qatar.
Service means Public Mobile Telecommunications Services, including voice calls,
messaging and other services identified herein.
Short Message Service (SMS) means a service feature that allows the subscriber to send
a text message to another handset (also referred to as text messaging).
Subscriber means the person or entity that enters into an agreement with Ooredoo to
receive and pay for the service.
Subscriber Identity Module Card (SIM Card) means an electronic card that contains the
subscriber’s identity information for use with a mobile handset on a mobile network.
Unstructured Supplementary Service Data (USSD) means a capability built into the mobile
standard for support of transmitting information over the signaling channels of the mobile
network
User means the natural person who actually uses the service.
2 Tariff Terms and Conditions
This tariff is for a permanent standard services.
This tariff contains charges and conditions applicable to the provision of Consumer
Prepaid Mobile services.
These terms and conditions are in addition to the terms and conditions specified in other
tariffs and the General Terms and Conditions for Consumer Services where referenced
which can be found at www.ooredoo.qa
3 Service Description
Prepaid Mobile Service provides users with public mobile telecommunications services,
including voice calling, messaging and data with a range of spending options for
predefined sets of usage credit and service validity duration.
The first top up on new Hala SIM has to be done within the initial line validity period of 30
days with credit top up QAR 10 and above or any other recharge which gives line validity.
All other recharges such as Data Recharge, Dawli or Hala Smart card can also be made and
these recharges will offer respective allowances and line validity. Customers will be sent
relevant notification in this respect to be fully aware of the rules.
Prepayment timing: The subscriber may prepay for usage and service validity at any time,
even if the subscriber’s account has remaining credit.
Ooredoo Service Tariff No. C11-01
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Maximum duration: The maximum duration of the service validity will be as per the last
higher validity top up only. Any subsequent Top Up with the lower validity will not impact
the already received higher validity.
Grace period: If the service validity period expires, the subscriber will be entitled to a grace
period of 179 days, during which time their service will be limited to incoming calls only.
The remaining credit from all products/top ups and any remaining allowance will be
forfeited at the start of grace period and will not be refunded in any case however
customer can reinstate the line by doing any Hala top up of QR 10 and above.
Account suspension: If the subscriber fails to top up on or before the end of the grace
period, a suspension period of 1 day will immediately commence.
Account termination: If the subscriber fails to top up on or before the end of the
suspension period, the account will be terminated and the customer will permanently lose
the assigned mobile number.
Ooredoo Service Tariff No. C11-01
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4 Hala Plans
The Hala SIM connection is charged at QAR 35 with a 30-day active line validity. The Hala
SIM is charged at QAR 0 if purchased through eShop channel only with a 30 days active
line validity.
To extend the Hala SIM connection and line validity an initial credit top up of QAR 10 or
greater must be completed within the 30 day service validity. The new Hala SIM customers
will receive incoming calls during 30 day service validity irrespective of top up done or not.
Completing a top up/recharge when using the Hala Service will automatically renew
subscriptions to packs and/or keys discontinued earlier because of insufficient credit if
the customer completes the top up within 30 days of the discontinuation of pack and/or
key.
Customers can stop automatic renewals by sending “STOP HOLD” to 121.
Top up credit may be transferred to another customer (see 4.11.3). However credit
bonuses given to the customer by Ooredoo during a top up cannot be transferred to
another customer.
Calls made to Satellite phones like Iridium, Sky phone and Thuraya are not included in
either the International Bonus Minutes or the International allowance offered on any of the
products.
4.1 Hala 5G Recharge
The Hala 5G recharges provide customers local and international minutes, local data,
credit and validity depends on the selected recharge:
Hala 5G Recharge
Hala 5G 25
Hala 5G 60
Hala 5G 100
Hala 5G 150
Hala 5G 200
Hala 5G 250
Price
QR 25
QR 60
QR 100
QR 150
QR 200
QR 250
Credit
QR 5
QR 10
QR 20
QR 30
QR 40
QR 50
Credit Validity
60 days
60 days
180 days
180 days
365 days
365 days
Allowances
Data
1 GB
2.5 GB
4 GB
7 GB
10 GB
16 GB
Digital Offer
1
-
250 MB
400 MB
700 MB
1 GB
1.6 GB
Digital Offer Validity
-
14 days
30 days
30 days
30 days
30 days
International minutes
2
15
25
50
75
100
125
Local minutes
25
100
100
150
200
250
Allowance Validity
7 days
14 days
30 days
30 days
30 days
30 days
Out of Bundle
Data allowance
-
-
Unlimited
Unlimited
Unlimited
Unlimited
Data speed
-
-
128Kbps
128Kbps
128Kbps
128Kbps
International calling
-
-
55 Dhs/min
55 Dhs/min
55 Dhs/min
55 Dhs/min
1
Digital Offer bonus data allowance is consumed first and it is only available when Hala 5G recharge is done through Ooredoo App, Ooredoo Money App and Ooredoo
Website.
2
Applicable for 120 countries as per the list mentioned below.
Ooredoo Service Tariff No. C11-01
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Hala 5G Recharge
Hala 5G 25
Hala 5G 60
Hala 5G 100
Hala 5G 150
Hala 5G 200
Hala 5G 250
Local calling
-
-
25 Dhs/min
25 Dhs/min
25 Dhs/min
25 Dhs/min
Figure 1 Hala 5G Recharge
The Hala 5G Recharges are applicable only for Hala (B2C and B2B) customers.
The Hala 5G Recharge offers main balance credit, data and international and local minutes.
The Hala 5G Recharge can work with any 2G, 3G, 4G or 5G device.
The Hala 5G recharge offers line validity of 30 days with QR25 and QR60 denominations,
180 days with QR100 and QR150 and 365 days with QR200 and QR250.
The main credit balance is valid for 30 days with QR25 and QR60 denominations, 180 days
with QR100 and QR150 and 365 days with QR200 and QR250.
Data and international and local minutes allowances are valid for 7 days and 14 days with
QR25 and QR60 respectively.
Data and international and local minutes allowances with QR100 and above denominations
are valid for 30 days.
The out-of-bundle rates are applicable only with denominations of QR100 and above, are
valid for 30 days from the date of activation of recharge and will be applicable in case
customer runs out of data and minutes before the end of the 30-day period.
The credit, data and minutes will be carried forward in case customer activates another
Hala 5G recharge before the expiry of existing remaining allowances.
The international minutes in all Hala 5G Recharges are applicable to 120 countries.
List of 120 applicable countries for International minutes with Hala 5G Recharge:
Ooredoo Service Tariff No. C11-01
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COUNTRY
IDD code
INDIA
91
BANGLADESH
880
INDONESIA
62
NEPAL
977
PAKISTAN
92
PHILIPPINES
63
SRI LANKA
94
THAILAND
66
EGYPT
20
SUDAN
249
BAHRAIN
973
SAUDI ARABIA
966
TURKEY
90
UAE
971
UK
44
USA
1
CANADA
1
ITALY
39
KAZAKHSTAN
7
AFGHANISTAN
93
ANDORRA
376
ANGOLA
244
ARGENTINA
54
ARMENIA
374
ARUBA
297
AUSTRALIA
61
AUSTRIA
43
BELGIUM
32
BHUTAN
975
BOLIVIA
591
BOTSWANA
267
BRAZIL
55
BRUNEI Darussalam
673
BULGARIA
359
CAMBODIA
855
CHINA
86
COLOMBIA
57
COSTA RICA
506
CYPRUS
357
CZECH REPUBLIC
420
COUNTRY
IDD code
DENMARK
45
ECUADOR
593
EL SALVADOR
503
ESTONIA
372
FAROE ISLANDS
298
FINLAND
358
FRANCE
33
FRENCH GUIANA
594
GEORGIA
995
GERMANY
49
GHANA
233
GIBRALTAR
350
GREECE
30
GUADELOUPE
1638
GUATEMALA
502
HONDURAS
504
HONG KONG
852
HUNGARY
36
ICELAND
354
IRAN
98
IRAQ
964
IRELAND
353
JAPAN
81
JORDAN
962
KENYA
254
SOUTH KOREA
82
KUWAIT
965
KYRGYZSTAN
996
LAOS
856
LEBANON
961
LIECHTENSTEIN
423
LITHUANIA
370
LUXEMBOURG
352
MACAO
853
MALAWI
265
MALAYSIA
60
MALTA
356
MARTINIQUE
596
MAURITIUS
230
MAYOTTE
262
Ooredoo Service Tariff No. C11-01
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COUNTRY
IDD code
MEXICO
52
MONGOLIA
976
MOZAMBIQUE
258
NAMIBIA
264
NETHERLANDS
31
NETHERL. ANTILLES
599
NEW CALEDONIA
687
NEW ZEALAND
64
NIGERIA
234
NORWAY
47
OMAN
968
PALESTINE
970
PANAMA
507
PARAGUAY
595
PERU
51
POLAND
48
PORTUGAL
351
ROMANIA
40
RUSSIA
7
SAN MARINO
378
SINGAPORE
65
SLOVAKIA
421
SLOVENIA
386
SOUTH AFRICA
27
SPAIN
34
SURINAME
597
SWAZILAND
268
SWEDEN
46
SWITZERLAND
41
TAIWAN
886
TAJIKISTAN
992
TURKMENISTAN
993
UKRAINE
380
URUGUAY
598
UZBEKISTAN
998
VATICAN
39
VENEZUELA
58
VIETNAM
84
YEMEN
967
ZAMBIA
260
Ooredoo Service Tariff No. C11-01
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Figure 2 Hala 5G Recharge – List of international countries
Recharging with card/e-vouchers is available with the following options:
Charge (QAR)
Validity Period (Days)
10
60
20
60
30
180
50
180
60
180
100
180
200
360
Figure 3 – Recharging with Card/e-vouchers
Recharging with ‘Direct top-up’ is available with the following options: The Hala customers
can do direct Top Up via Ooredoo SSM machines or Internet Banking. Customer can chose
any amount of Top up in between QR 10 and QR 500. Customer will get full credit in line of
Top Up done and service line validity will be awarded as per below-mentioned slabs.
Charge (QAR)
Validity Period (Days)
10-19
60
20-29
60
30-49
180
50-99
180
100-199
180
200-499
360
500
365
Figure 4 – Direct top-up
4.2 Hala Super Recharge
Hala Super Recharges provide customers local minutes, local data allowances, which validity
depends on the selected recharge:
Ooredoo Service Tariff No. C11-01
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Hala Super Recharge
Super 30
Super 60
Super 100
Super 200
Super 500
Price
QR 30
QR 60
QR 100
QR 200
QR 500
Local Data
3GB
8GB
16GB
32GB
Unlimited
3
Local Minutes
120
240
360
1,000
40,000
Allowance Validity
30 days
30 days
30 days
30 days
30 days
Line Validity
4
60 days
60 days
180 days
180 days
180 days
Endless data feature
5
128 Kbps
256 Kbps
256 Kbps
1 Mbps
1 Mbps
3
The Hala Super Recharge offers local data, local minutes and active line validity.
The data allowance in Hala Super Recharge is not applicable for roaming.
The standard Pay As You Go rates will be applicable for voice and data services post
consumption of standard allowance in Hala Super Recharge.
The standard voice and data allowance will not be carried forward in case of multiple recharge
and allowance from each recharge will have its own start and end date.
The local minutes allowance is not applicable for satellite calls, special numbers, Premium
Service SMS, short-codes and hotline numbers.
The local minutes and data allowances are non-transferable.
The validity of allowance is time stamped and exactly 30 days will start from the date and
time of recharge.
Any remaining allowance in a customer’s account will be forfeited at the time of expiry of
Hala Super Recharge.
The each bucket of allowance will have its own start and end date in case of multiple
recharges.
There is a fair usage policy of 300GB data allowance for Endless Data with Hala Super
Recharge QAR 500. Customer will be charged at standard local calling rates post
consumption of 40,000 local minutes.
Ooredoo reserves the right to forfeit/cancel Hala Super Recharge in case any customer is
using the same for commercial purpose or reselling.
4.2.1 New Hala Super Recharge
3
Customers opting for Super 500 will get 300GB at full speed and thereafter Endless Internet at a speed of 1Mbps.
4
The validity is time stamped.
5
Endless Data feature provides customer with unlimited data usage at reduced speed for national mobile data service. It will be automatically activated once local data allowance
provided against given Super Recharge amount is utilized by customer.
Ooredoo Service Tariff No. C11-01
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Hala Super Recharges provide customers local minutes, local data allowances and
international minutes which validity depends on the selected recharge:
New Super Recharge
Denomination
Super 35
Super 65
Super 125
Price (QAR)
35
65
125
Local Data (GB)
3
8
19
Endless Data
128 Kbps
256 Kbps
256 Kbps
Local Minutes
120
240
500
International Minutes
10 + Country Bonus
Minutes
20 + Country Bonus
Minutes
20 + Country Bonus
Minutes
Allowance Validity (Days)
30
30
30
Line Validity (Days)
60
60
180
International Minutes are only valid for Bahrain, Bangladesh, Egypt, India, Indonesia, Nepal,
Pakistan, Philippines (Globe), Saudi Arabia, Sri Lanka (Dialog), Sudan, Thailand, Turkey and
U.A.E.
Country Bonus International Minutes as follows:
New
Super
Recharge
India
Nepal
Bangladesh
Pakistan
Philippines
(Globe)
Indonesia
Sri Lanka
(Dialog)
Super 35
45
25
25
25
25
16
-
Super 65
75
175
250
75
250
30
25
Super 125
75
175
250
75
250
30
25
The 10 International Minutes with Super Recharge 35 and 20 International Minutes with Super
Recharge 65 and Super Recharge 125 will be provisioned automatically upon recharge
activation.
Customers will need to dial *120#, select Super International Bonus and select the country
for the Country Bonus Minutes. More information will be available on our website
www.ooredoo.qa.
Customers would need to dial *120# and select country every time to avail Country Bonus
Minutes against each eligible super recharge.
Both International Minutes and Country Bonus Minutes will expire at the time of Super
recharge expiry.
In cases of multiple eligible super recharges, International Minutes and Country Bonus
Minutes will not accumulate and will expire at the time of Super recharge expiry
4.3 Flexi Cards and Packs
Ooredoo Service Tariff No. C11-01
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Customers can top up with Flexi Card and/or subscribe to Flexi Pack to gain Flexi Points. The
Flexi Point can be used for national voice calling/SMS, International Voice calling/SMS and
local data services. Hala Go customers are applicable to use these products.
The Cards and Packs are available on the following denomination:
Flexi
Denomination
(QAR) Cards
Allocated
Points
Validity
(days)
National
Minutes
National
SMS
International
Minutes
International
SMS
Local Data
Line
Validity
(days)
Bonus
Bonus
Flexi
Points
Bonus
Flexi
Points
validity
(days)
5
6
30
Until
midnight
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
100 MB
-
10
7
70
1
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
250 MB
-
20
8
150
7
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
550 MB
-
30
9
225
14
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
750 MB
49
14
60
10
500
30
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
2 GB
110
30
100
4
1000
30
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
2.2 GB
220
30
150
4
2100
30
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
2.2 GB
426
30
200
4
3100
30
1point/min
1point/SMS
Per the list
1point/SMS
7MB/1point
60
2.2 GB
682
11
30
Figure 5 Hala - Flexi Card Denomination
The bonus data in non-transferrable and carry over is not allowed.
Flexi
Denominati
on (QAR)
Packs
5
10
20
60
100
150
200
Flexi Points
30
70
150
500
1000
2100
3100
Validity
(days)
Until
midnight
12
1
13
7
30
30
30
30
Auto-
renewal
No
No
Yes
Yes
Yes
Yes
Yes
Endless
Internet @
64Kbps
14
N/A
N/A
Yes
Yes
Yes
Yes
Yes
6
Points/Bonuses are valid until midnight from the time of recharge.
7
Points/Bonuses are valid for three days.
8
Points/ are valid for six days and Bonuses are valid for seven days.
9
Points/ are valid for six days and Bonuses are valid for seven days.
10
Points are valid for thirty days and Bonuses are valid for seven days.
11
The bonus Flexi Points will be applicable when the customer recharges the Flexi Points via Ooredoo App or website only. The bonus Flexi Points will not be rolled over in
case of multiple recharges. In case of multiple Flexi recharges, the old bonus Flexi Points (if remaining) will be over written by the new bonus Flexi Points.
12
Points are valid for until midnight from the time of recharge.
13
Points are valid for one day. (day of activation plus the following day until midnight)
14
Applicable for the remainder of the pack validity period after flexi points have been consumed. Standard data rates (section 4.14.1) will be applicable for the 5 and 10 packs
only. For 20 packs and above, the Endless internet at 64Kbps after the consumption of the points will be applicable.
Ooredoo Service Tariff No. C11-01
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Flexi
Denominati
on (QAR)
Packs
5
10
20
60
100
150
200
Local
Minutes/
Local SMS
15
1point per
min/SMS
1point per
min/SMS
1point per
min/SMS
1point per
min/SMS
1point per
min/SMS
1point per
min/SMS
1point per
min/SMS
Local Data
7MB/1point
7MB/1point
7MB/1point
7MB/1point
7MB/1point
7MB/1point
7MB/1point
Internation
al Minutes
16
Ranges from
1 – 65 points
per min
Ranges from
1 – 65 points
per min
Ranges from
1 – 65 points
per min
Ranges from
1 – 65 points
per min
Ranges from
1 – 65 points
per min
Ranges from
1 – 65 points
per min
Ranges
from 1 – 65
points per
min
100 MB
250 MB
550 MB
2 GB
2.2 GB
2.2 GB
2.2 GB
Bonus
Validity
Until
midnight
from the
time of
activation
Three days
Seven days
Seven days
Seven days
Seven days
Seven days
Figure 6 Hala - Flexi Packs Denomination:
Points
per
Minute
Countries / Destination
1
India
2
Bangladesh
2
Nepal
4
Pakistan and Philippines
5
Sri Lanka and Egypt
6
Trinidad and Tabago, Grenada, Sudan, Mauritius, El Salvador, Italy, Cayman Islands, Turkmenistan,
Tahikistan, Suriname, Yemen, Kenya, Saudi Arabia, Oman, United Arab Emirates, Bahrain, New Caledonia,
Andorra, Turkey, Russia, Belgium, Nigeria, Venezuela, Mexico, Netherlands Antilles, Portugal, Kazakhstan,
Liechtenstein, Taiwan (China), Costa Rica, Macao (Chine), Greece, Kuwait, Czech Republic, Namibia,
Bhutan, Spain, Uzbekistan, French Guiana, Cambodia, Brazil, Japan, Thailand, Bermuda, Indonesia
Hungary, Singapore, Colombia, Germany, Faroe Islands, Norway, New Zealand, South Africa, Brunei
Darussalam, Ireland, Australia, Malaysia, Finland, Netherlands, Slovakia, San Marino, Chine, Hong Kong,
Cyprus, Romania, Mongolia, South Korea, Sweden, United Kingdom, Denmark, United States, Canada,
Laos, Martinique (French Antilles), Vietnam, Montserrat, Northern Marian Island, Puerto Rico, Saint
Vincent and the Grenadines and Turk and Caicos Islands.
10
France, Slovenia, Iraq, Iran, Austria, Jordan, Afghanistan and Palestine.
15
Estonia, Kyrgyzstan, Albania, Belarus, Ivory Coast, Niger, Liberia, Senegal, Cameroon, Benin, Somalia,
Serbia, Switzerland, Malawi, Burkina Faso, Djibouti, Zambia, Comoros, Montenegro, British Virgin Islands,
15
Standard local minutes rate (section 4.9) will be applicable for the 5 and 10 packs only. 20 packs and above will have the rate of20 Dhs/min and 60 Dhs/min for international
calls after the consumption of the points will be applicable.
16
see: Table below or https://www.ooredoo.qa/portal/OoredooQatar/flexicards
Ooredoo Service Tariff No. C11-01
Page 15 of 51
Points
per
Minute
Countries / Destination
Uganda, Morocco, Macedonia, Tanzania, Congo/Zaire, Georgia, Bosnia and Herzegovina, Rwanda, Togo,
Fiji, Bulgaria, Ghana, Moldova, Lesotho, Belize, Cape Verde, French Polynesia/Tahiti, Palau, Ethiopia,
Angola, Haiti, Eritrea, Armenia, Ukraine, Croatia, Mozambique, Antigua and Barbuda, Nicaragua, Aruba,
Ecuador, Guyana, Botswana, Honduras, Bolivia, Monaco, Guatemala, Syria, Uruguay, Swaziland,
Argentina, Panama, Poland, Guadeloupe, Paraguay, Reunion, Gibraltar, Peru, Luxembourg, Iceland,
American Samoa, Malta Myanmar (Burma), Vatican, Christmas Island, Cocos Islands, Congo, Saint
Barthelemy Saint Martin, Saint Pierre and Miquelon and Western Samoa / Samoa Country.
25
Micronesia
28
Equatorial Guinea, North Korea, Algeria, Micronesia, South Sudan, Anguilla, Saint Lucia, Maldives, Papua
Nw Guinea, Vanuatu, Cuba, Tunisia, Madagascar, Seychelles, Burundi, Cook Islands, Chad, Chile,
Mauritania, Guinea-Bissau, Guinea, Sierra Leone, Greenland, Gambia, Mali, Zimbabwe, Gabon, Libya,
Lithuania, Latvia, Azerbaijan, Dominica, Barbados, Jamaica, Bahamas, Antarctica, Mayotte, Central
African Republic, Dominican Republic, East Timor (Timor-Leste), Guam, Marshall Islands, Saint Kitts and
Nevis, Tuvalu and Wallis and Futuna.
60
Saint Helena, Sao Tome and Principe, Solomon Islands, Nauru, Norfolk Island, Tokelau, Diego Garcia and
Ascension Island.
65
Falkland Islands Malvinas, Kiribati, Niue, Tonga and Western Samoa/Samoa country
Figure 7 Hala Flexi – Points and international services
Terms and Conditions:
Flexi Points cannot be used for Premium Service SMS, any Short Codes and any hotline
numbers. Flexi Point are not applicable for any kind of roaming usage and satellite calls.
Flexi Points are non-transferable.
Customers cannot block/assign points for specific service types within Flexi Point remaining
balance and points will be consumed automatically as and when customer uses any of the
allowed service type.
Flexi Cards are valid for 30 days (7 days for Flexi 20 including day of activation) excluding
card activation day. Flexi Packs are valid for 30 days (7 days for Flexi 20 including day of
activation) and will be auto-renewed automatically in case sufficient balance is available for
renewal.
The validity of Flexi Points will not be accumulated in case multiple cards are activated and
validity will be extended by 30 days every time new card is activated.
Customer’s line needs to be in active status in order to activate Flexi Card or use Flexi Points.
Hala customers will with the activation of Hala Flexi Card also get line validity. Flexi Card QR
20 will give line validity of 7 days and all other denominations will give 30 days line validity. In
case customer has top up that grants longer time validity, this validity will prevail.
Any remaining Flexi Point in customer’s account will be forfeited in case active line validity
expires before the expiry of Flexi Card and will not be refunded even if the line is reactivated.
Any remaining Flexi Point in customer’s account will be forfeited in case active line validity
Ooredoo Service Tariff No. C11-01
Page 16 of 51
expires before the renewal/expiry of Flexi Pack and will not be refunded even if the line is
reactivated.
Customers can activate multiple Flexi Cards and carry forward of points is allowed in case
subsequent card is activated before the expiry of currently active card. Customers can
activate only one Flexi Pack at one point of time and upgrade/downgrade can happen only
after the expiry of the current pack.
Any remaining Flexi Points will be forfeited in case customer does not activate another Flexi
Card before the expiry of the current card. Any remaining Flexi Points in the customer’s
account will be carried forward in case of renewal for the Flexi Pack.
Any remaining Flexi Points in the customer’s account will be forfeited in case the active line
validity expires before the renewal/expiry of Flexi Pack and will not be refunded even if the
line is reactivated.
Any remaining Flexi Points will be forfeited in case renewal of Flexi Packs fails due to any
reason.
The Flexi Pack will be on hold for 30 days (7 days for Flexi 20 including day of activation) in
case renewal fails due to insufficient credits and will be auto-renewed as and when sufficient
credit is available in customer account.
Customers can use Nojoom top up credit and main account credit for subscription charged
of Flexi Packs. The priority will be given to Nojoom balance first.
The subscription charges for Flexi Pack are non-refundable.
Flexi Points will be used first for local and international calls/SMS and local data services in
case the customer has subscribed to any other pack or key which offers the same allowances
with any validity.
Flexi Points are not applicable for any kind of roaming usage and satellite calls.
Ooredoo reserves the right to forfeit/cancel Flexi Points in case any customer is using the
same for commercial purposes or reselling.
4.4 Hala Welcome Pack
Mobile calling allows a User to call local fixed and mobile telephone numbers from his mobile
handset.
Charging:
The cost of the SIM card is QAR 35 and the initial credit on the SIM is zero.
All Standard out of bundle charges is reflected on section (see 4.13.1) unless the customer
is subscribing to any optional subscription packs or Hala Smart Packs.
Conditions:
This SIM will be available to all new Hala customers, customers porting to Ooredoo, customers
migrating from Ooredoo Postpaid to Ooredoo Prepaid and Hala SIM replacement.
Ooredoo Service Tariff No. C11-01
Page 17 of 51
The customer will have to recharge through any of the Ooredoo top-up channels for any
other mobile services.
4.5 Hala Smart Packs
The Hala Smart Packs is a weekly subscription enables any Ooredoo prepaid subscriber get a
pack of minutes, and/or data depends on the packs.
Conditions:
To activate Hala Smart Packs, SMS the relevant code below for the weekly pack.
To terminate Hala Smart Packs, SMS the activation code “STOP WP” to 121. The allowance and
out of bundle rate is applicable after local allowance.
To check balance: SMS “Balance WP” to 121.
Standard Hala out of Bundle rates will apply.
The Hala Smart Packs are offered in the following defined packages:
Description
Smart 10
Smart 15
Smart 60
Local minutes
100
175
Unlimited
Data (MB)
100
100
250
Local OOB On-net call rate (QAR/min)
0.20
0.20
N / A
Local OOB Off-net call rate (QAR/min)
0.20
0.20
N / A
OoB Local Data access rates
10 Dhs/MB for first
100 MB and
thereafter 15
Dhs/MB
10 Dhs/MB for first
100 MB and
thereafter 15
Dhs/MB
10 Dhs/MB for first 100
MB and thereafter 15
Dhs/MB
International call rate to 121 countries (QAR/min)
0.55
0.55
0.55
Weekly fees (QAR)
10
15
60
Figure 8 Hala Smart Packs
Out of bundle (OOB) local rates are as follows:
Local SMS out of bundle rate - QAR 0.30 per SMS
4.6 Hala Smart Cards
This service feature that allows users to call local fixed lines and mobiles and browse the
Internet on their Mobile Device.
Conditions:
Customers required entering the digit code on the Smart Card via SMS or USSD to add local
minutes /SMS and Mobile Data.
Smart cards can be purchased from Ooredoo retail, mass market and Ooredoo App.
Hala Smart Cards will be consumed first if the customer has an existing Mobile Data Pack.
Customers will resume their Mobile Data Pack or move to the standard Pay As You Surf rate
when the card allowance or validity is completed.
Charging:
Ooredoo Service Tariff No. C11-01
Page 18 of 51
Optional Hala Smart Cards are offered in the following defined packages:
Hala Smart Cards
Amount Local Minutes
Amount (MB)
Price (QAR)
Validity
Line Validity
Hala Smart Card 5
30
-
5
5 days
60 days
Hala Smart Card 15
150
100
15
10 days
60 days
Figure 9 Hala Smart Cards
4.7 Mobile Data Scratch Card Vouchers “Data Recharge”
This service feature that allows users to browse the Internet on their Mobile Device.
Conditions:
Customers are required to enter the digit code on their Scratch Card Voucher via SMS or
USSD to add Mobile Data.
Scratch Cards are available for purchase at Ooredoo retail shops, mass markets and Ooredoo
App.
Scratch Card Vouchers will be consumed first if the customer has an existing Mobile Data
Pack.
Customers will resume their Mobile Data Pack or move to the standard Pay As You Surf rate
when the data allowance or validity is completed.
Mobile Data Scratch Card Vouchers are offered in the following defined packages:
Denomination
QR 5
QR 10
QR 20
QR 30
QR 60
QR 80
QR
100
QR 150
QR 200
Allowance (GB)
0.5
1
2
4
10
12
20
25
35
Validity (days)
1
17
3
7
14
28
28
28
28
42
Line Validity (days)
60
60
60
60
60
60
60
60
60
Figure 10 Hala Mobile Data Scratch Card Vouchers
4.8 International packs
4.8.1 India Key
A customer may opt-in via SMS for a subscription charge of QAR 1.00 per week and be eligible
to call India for a permanent rate of QAR 0.18 per minute (18Dhs per minute). The India Key is
auto renewable.
A customer may opt-in via SMS for a subscription charge of QAR 19 that gives customers 35
minutes of calling to the following countries listed below. The validity of the IDD pack is 30
17
On the day of activation until midnight
Ooredoo Service Tariff No. C11-01
Page 19 of 51
days or once the QAR 19 has been utilized completely by the customer, they may opt-in to
another pack immediately afterwards.
Country
Bahrain
Bangladesh
Egypt
India
Indonesia
Nepal
Pakistan
Philippines
Saudi
Arabia
Sri Lanka
Sudan
Syria
Thailand
Turkey
UAE
UK
USA
Figure 11 List of Applicable countries
4.8.2 International Saver Key
A customer may opt-in via SMS for a subscription charge of QAR 1 per week and be eligible
for:
National voice calls for QAR 0.25 per minute to any mobile or landline;
National SMS for QAR 0.30 per message to any network; and
International voice call to the following countries for QAR 0.65/minute and SMS for 0.45/SMS
message. Nepal Telecom has a special rate of QAR 0.20/minute.
Afghanistan, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan,
Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Canada, China, Colombia, Costa Rica, Cyprus, Czech
Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Guiana, Georgia, Germany,
Ghana, Gibraltar, Greece, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq,
Ireland, Italy, Japan, Jordan, Kazakhstan, Kenya, Korea South, Kuwait, Kyrgyzstan, Laos, Lebanon, Liechtenstein,
Lithuania, Luxembourg, Macao China, Malawi, Malaysia, Malta, Martinique (French Antilles), Mauritius, Mayotte, Mexico,
Mongolia, Mozambique, Namibia, Nepal(NCell), Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nigeria,
Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russia, San Marino,
Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden,
Switzerland, Taiwan China, Tajikistan, Thailand, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom,
United States of America, Uruguay, Uzbekistan, Vatican, Venezuela, Vietnam, Yemen, and Zambia.
Figure 12 International Saver Key – List of countries
The International Saver Key is auto renewable.
4.8.3 Bangladesh Key
Ooredoo Service Tariff No. C11-01
Page 20 of 51
A customer may opt-in via SMS for a subscription charge of QAR 2 per week and be eligible
to call and SMS to Bangladesh for QAR 0.25/minute and QAR 0.20/message. The Bangladesh
Key is auto renewable.
4.8.4 Egypt Key
A customer may opt-in via SMS for a subscription charge of QAR 2 per week and be eligible
to call to Egypt for QAR 0.45/minute. In addition, subscribers can make local calls within Qatar
for QAR 0.20/minute to any number. The Egypt Key is auto renewable.
4.8.5 Nepal Key
A customer may opt-in for subscription charge of QAR 1 per week and be eligible to call any
number in Nepal for QAR 0.25 per minute. The Hala Nepal Key is auto renewable. Subscribers
to the Nepal Key cannot subscribe to Nepal Super Key.
4.8.6 Nepal Super Key
A customer may opt-in for subscription charge of QAR 2 per week and be eligible to call any
number in Nepal for QAR 0.15 per minute. The Hala Nepal Key is auto renewable. Subscribers
to Nepal Super Key cannot subscribe to Nepal Key.
4.8.7 Philippines Pack (Monthly)
A customer may opt-in for subscription charge of QAR 50 per month and be eligible to call
“Globe” Philippines number for 850 minutes. Standard international calling charges will apply
when calling other operators.
4.8.8 Philippines Pack (Weekly)
A customer may opt-in for subscription charge of QAR 15 per week and be eligible to call
“Globe” Philippines number for 250 minutes. Standard international calling charges will apply
when calling other operators. In addition, subscribers will receive 250 MB local data valid for
the day of activation only.
4.8.9 Pakistan Key
A customer may opt-in for subscription charge of QAR 2 per week and be eligible to call all
Pakistan Networks for QAR 0.20 per minute.
4.8.10 Pakistan Telenor Pack
A customer may opt-in for subscription charge of QAR 10 per week and be eligible to call
Pakistan Telenor network numbers for 100 minutes. In addition, subscribers will receive 150
MB local data valid on the day of activation.
4.8.11 Nepal Telecom Packs
Ooredoo Service Tariff No. C11-01
Page 21 of 51
A customer may opt-in for these packs and be eligible to call Nepal Telecom (NTC) numbers
in Nepal with different validities which depends on the selected pack. Subscribers will also
get bonus local minutes and bonus local data according to the selected pack. The following
are the packs available for the customers:
Price
(QAR)
International Minutes to
Nepal Telecom (NTC)
Bonus Data
(MB)
Bonus Local
minutes
Validity of
Packs (Days)
Bonus Local Minutes
and Bonus Data
validity (Days)
10
50
100
10
30
7
30
175
250
25
30
7
45
275
500
40
30
10
60
400
750
50
30
10
100
700
1000
70
30
15
200
1525
5000
100
30
30
Figure 13 Nepal Telecom Packs
The out of bundle charges when subscribing to Nepal Telecom Packs is QAR 0.18 per minutes
to call Nepal Telecom numbers in Nepal up to the validity of the packs.
4.8.12 India Packs
A customer may opt-in for these packs and be eligible to call to India with a validity which
depends on the selected pack. Subscribers will also get bonus local minutes and bonus local
data according to the selected Pack. The following are the packs available for the customers:
Price
QAR
India Minutes
Bonus Data
(MB)
Bonus Local
Minutes
Pack Validity
(Days)
Bonus Validity
(Days)
10
100
100
10
30
7
30
325
250
25
30
7
45
525
500
40
30
10
60
725
750
50
30
10
100
1250
1500
70
30
15
200
2800
10000
200
30
30
Figure 14 India Packs
The out of bundle charges when subscribing to India Packs is QAR 0.10 per minutes to call to
India up to the validity of the packs.
4.8.13 India Super Key
A customer may opt-in for subscription charge of QAR 2 per week and be eligible to call to
India for QAR 0.11 per minute and QAR 0.25 per minutes for local calls. The Hala India Super
Key is auto-renewable.
4.8.14 Bangladesh Packs
Ooredoo Service Tariff No. C11-01
Page 22 of 51
A customer may opt-in for these packs and be eligible to call to Bangladesh with a validity
which depends on the selected pack. Subscribers will also get bonus local minutes and bonus
local data according to the selected Pack. The follow are the packs available for the
customers:
Price
QAR
Bangladesh Minutes
Bonus Data
(MB)
Bonus Local
Minutes
Pack Validity
(Days)
Bonus Validity
(Days)
10
60
100
10
30
7
30
200
250
25
30
7
45
325
500
40
30
10
60
450
750
50
30
10
100
850
2000
70
30
15
200
1750
10000
250
30
30
Figure 15 Bangladesh Packs
The out of bundle charges when subscribing to Bangladesh Packs is QAR 0.15 per minutes to
call to Bangladesh up to the validity of the packs.
4.8.15 Hala International SIM / for Inbound customers to Qatar
Mobile calling allows a User to call local fixed and mobile telephone numbers from his mobile
handset.
Charging: Ooredoo will have two plans
The cost of the Fan SIM card is QAR 35 and the initial benefits on the SIM is 25 local voice
minutes, 15 international minutes (valid for 120 ISK countries listed in (section 4.16) and 2
GB local data with 7 days validity. The line validity of the SIM is 30 days.
The cost of the Super Fan SIM card is QAR 150 and the initial benefits on the SIM is 400 local
voice minutes, 75 international minutes (valid for 120 ISK countries listed in (section 4.16)
and 20 GB local data with 30 days validity. The line validity of the SIM is 30 days. The Super
Fan SIM card has QAR 30 credit included initially.
All Standard out of bundle charges is reflected on section (4.12.1, 4.16 and 4.14.1) unless
the customer is subscribing to any optional subscription packs or Hala Smart Packs.
Conditions:
This SIM will be available to all new customers.
The customer will have to recharge through any of the Ooredoo top-up channels for any
other mobile services.
4.8.16 Three Favorite Numbers
Three Favorite Numbers provides a subscriber with a 25% discount on calls made to a
maximum of three preselected international numbers of their choice.
Three Favorite Numbers service is charged as a monthly fee.
Fee
Charge (QAR)
Ooredoo Service Tariff No. C11-01
Page 23 of 51
Set-Up fee (one-off fee)
10
Monthly fee per user
10
Number change (up to three numbers per month)
5
Figure 16 Three Favorite Numbers
4.8.17 Service Bundles - Optional Subscription Packs
Optional Subscription Packs enable any Ooredoo prepaid mobile Subscriber to pre-pay for a
bundle of call or messaging units.
Conditions:
Optional Subscription Packs are valid for a defined period of time after which the units expire.
Optional Subscription Packs cannot be transferred to another user.
When Optional Subscription Pack minutes and/or messages are consumed, all of a
Subscriber’s subsequent international call minutes or messages are charged at Ooredoo’s
standard charge rates. Subscriber will be continuously notified of the remaining pack
balance.
Optional Subscription Pack units are not valid for calls or messages made while roaming
outside Qatar or for premium-rated numbers.
Local Calls units can be used to call any local fixed or mobile network within Qatar.
International Call units can be used to call any international fixed or mobile network.
International Call units cannot be used to call satellite or other special destinations listed in
section 4.16.
Local SMS units can be used to message any local mobile network within Qatar.
International SMS units can be used to message any international mobile or fixed network.
International SMS units cannot be used to satellite or other special destinations listed in
section 4.16.
Optional Subscription Packs that feature recurring subscriptions will automatically re-
subscribe the Subscriber to the service upon expiration of the pack validity. Subscribers with
insufficient credit to be automatically re-subscribed shall be informed that their re-
subscription event has failed and an automatic re-subscription will be attempted 24 hours
later. If the subsequent re-subscription event fails, the Subscriber will be automatically
unsubscribed from the recurring service and notified that they have been un-subscribed.
Subscribers of Optional Subscription Packs that feature recurring subscriptions can un-
subscribe themselves at any time from the service. Upon expiration of their existing pack,
they will not be re-subscribed to the service.
Optional Subscription Packs are offered in the following defined packages:
Optional Subscription Pack
Charge (QAR)
Validity
(Days)
Units
(Call minutes or
SMS)
Re-subscription
Service
International SMS Weekly 10
10
7
20
No
Ooredoo Service Tariff No. C11-01
Page 24 of 51
Figure 17 Service Bundles - Optional Subscription Packs
4.9 Smartphone Plan
An optional feature that allows customers to get up to 3 months of FREE data upon
purchasing of a selected Smartphone.
Conditions:
Customers can benefit from FREE data of up to 36GB.
This optional feature is limited to selected devices and is a subject to the availability of these
devices.
Data will be first consumed from FREE data allowance. Once FREE data allowance is used up
or its validity period is expired, customers will start consuming their data allowance within
Hala Daily / Weekly Packs or will be charged standard Pay as You Surf rate.
Customers will be notified via SMS when the FREE data is used up or validity period expired.
Selected Smartphones are available on Ooredoo Retail Shops, Ooredoo eShop and Ooredoo’s
Partners.
Prices varies on the selected Smartphones.
4.10 Device Offer
An optional feature that allows customers to get FREE minutes and/or data upon purchasing
of a selected device.
Conditions:
This optional feature is limited to selected devices and is a subject to the availability of these
devices.
Customers will be notified via SMS when the FREE minutes and/or data is used up or validity
period expired.
Selected devices are available on Ooredoo Retail Shops, Ooredoo eShop and Third party
stores.
Prices varies on the selected Smartphones.
4.11 Other Services
4.11.1 Call-Me-Back
International SMS Monthly 30
30
30
65
No
Ooredoo Service Tariff No. C11-01
Page 25 of 51
The Call-Me-Back Service allows mobile prepaid Subscribers to ‘request’ another SMS-
enabled Ooredoo Subscriber to call the request party back when their prepaid credit level is
too low to support the cost of the call.
The Call-Me-Back service has a limitation of 3 such requests per user per day.
Call-Me-Back service is free of charge.
4.11.2 Collect Call
The ‘Collect Call’ service allows prepaid mobile Subscribers to ‘request’ another Ooredoo
prepaid or postpaid mobile Subscriber to receive and pay for a call from the requesting party.
This service is free of charge in respect of ‘Connection’, ‘Monthly Fee’ and ‘Call Set-Up Fee’,
and charged to the receiving party at the standard prevailing peak charge rate for national
prepaid mobile-to-mobile calls on Ooredoo’s network.
4.11.3 Credit Transfer
A subscriber may transfer some or all of their existing airtime credit to another prepaid
subscriber.
Conditions:
Minimum amount that may be transferred per transaction: QAR 10.
Maximum amount that may be transferred per transaction: QAR 1,000.
Service validity may not be transferred.
Extra credit on main balance from Ooredoo Money top up cannot be transferred.
Each transfer is charged at QAR 1.
4.11.4 Prepaid to postpaid conversion
A Subscriber may convert his or her prepaid mobile calling account to a postpaid account.
There is no charge for this service.
4.11.5 Easy-to-Remember Numbers
Easy to remember numbers are specially desirable numbers classified in five categories
according to the number of consecutive identical digits and other factors.
The table below provides examples of the types of number patterns that are classified in each
category. Due to the large number of number of permutations available, an exhaustive list is
not shown.
Number Category
Typical format example
Royal
XXXXXXXX
Diamond plus
AXXXXXXX
XXXXXXAX
XXXXXXXA
XYYYYYYX
XAXXXXXX
Diamond
XXAXXXXX
XXXAXXXX
XXXXXYYY
XXXXYYYY
XXXYXXXY
XXXYYXXX
Platinum Plus
XXYYYXXX
XYXXXYYY
XYXXXXXY
XXXXYYYX
XXYYYYXX
XYYYXXXX
Platinum
XXXXYXXY
XXXXYXYX
XXXXYXYY
XXXXYYXY
XXXYXYYY
XXXYYXXY
Ooredoo Service Tariff No. C11-01
Page 26 of 51
Number Category
Typical format example
Gold Plus
XXXXAYYY
XXXAYYYY
XXXYYYZZ
XXXXYYYA
XXXYYYYA
XXXXXAYY
Gold
AXXXXBXX
AXXXXYXY
AXXXXYYX
AXXYYYYX
XXXXXABC
XXXXXABX
Silver Plus
ABXXXYYY
XYYYYYXA
XYZZZZXY
ABXXYYYY
XXXABYYY
XXXYYYAX
Silver
ABXXXXYY
ABXYYYYX
AXBCXXXX
AXBXYYYY
AXXXBYYY
AXXXXBYY
Bronze
ABXXXXCD
ABXXXYXY
ABXXXYYX
ABXXYYYX
ABXYXXXY
ABXYXYYY
Pearl
AXXBCXXX
AXXYBYYY
AXYXYZZZ
AXYYXZZZ
XXXYZYZZ
XXXYZZYZ
Mercury
XABXXYYY
XAXYYZZZ
XAYYXZZZ
XXABCYYY
XXABXYYY
XXYABYYY
Cooper
XAYXYZZZ
XXYXXAYY
XXYXXYYA
XXYXXYZZ
XXYXYXZZ
XYXYZXYZ
8 digit sequence
23456789
34567890
45678991
56790092
67901193
79012294
7 digit sequence
X0123456
X1234567
X2345678
X3456789
X4567901
X5679013
6 digit sequence
XY012345
XY123457
XY234567
XY345678
XY456789
Descending
654321XY
543210XY
Figure 18 ETR numbers – format example
Easy to remember numbers remain under the administrative jurisdiction of CRA, which may
require surrender or reassignment of certain telephone numbers at any time. In no case does
Ooredoo guarantee the right to use any easy to remember number for more than one year
following the date of assignment.
Easy to remember numbers are subject to a one-time charge as follows:
Number Classification
Applicable one-time charge (QAR)
Royal
1,000,000
Diamond plus (with "0"s)
500,000
Diamond plus
300,000
Diamond (with "0"s)
200,000
Diamond
150,000
Platinum Plus (with "0"s)
50,000
Platinum Plus
40,000
Platinum (with "0"s)
35,000
Platinum
25,000
Gold Plus (with "0"s)
20,000
Gold Plus
15,000
Gold (with "0"s)
13,000
Gold
10,000
Silver Plus (with "0"s)
7,500
Silver Plus
6,000
Silver (with "0"s)
5,500
Silver
4,500
Bronze (with "0"s)
4,000
Bronze
3,000
Pearl (with "0"s)
2,500
Pearl
1,500
Mercury (with "0"s)
1,000
Mercury
700
Ooredoo Service Tariff No. C11-01
Page 27 of 51
Number Classification
Applicable one-time charge (QAR)
Cooper (with "0"s)
500
Cooper
300
8 digit sequence
10,000
7 digit sequence
3,000
6 digit sequence
1,500
Descending
300
Figure 19 ETR numbers – charges
4.11.6 Other Services and Rates
Service
Charges (QAR)
SIM replacement (one-off fee)
18
15
Transfer of ownership (one-off fee)
50
Number Change (Standard number only, Easy to Remember Number
excluded)
50
Figure 20 Other services and rates
4.11.7 Fast Credit
The ability for customers to borrow Hala Credit from Ooredoo. Ooredoo will send SMS asking
if the customer would like to use Fast Credit offers. Fast Credit gives the customers amount
up to QAR 100 to their account.
Conditions:
Main balance needs to be below QAR 1 or QAR 3.
Fast Credit will be valid for 7 days.
Customers need to reply “yes” to the received message to subscribe to Fast Credit.
Fast Credit cannot be used for credit transfer.
The fast credit amount depends on the customer’s usage behavior.
Charging:
The service fee charged for Fast Credit will also depend on the loan advanced and will vary
between QAR 1 to QAR 20.
An amount equivalent to loan advanced plus applicable service fee will be automatically
deducted upon the next recharge from the subscriber.
4.11.8 Updating Ownership Offer
Customers who update their ownership documents (QID) in Ooredoo’s system and then
registers to Ooredoo Mobile Money will get 500MB free data for 10 days validity.
Customers need to register for Full Ooredoo Mobile Money Wallet within 7 days of the takeover
or transfer of ownership. Mobile Money Terms and Conditions Applies.
The transfer of ownership is free of charge.
18
The SIM replacement will be free of charges if the replacement is from a physical SIM with an eSIM.
Ooredoo Service Tariff No. C11-01
Page 28 of 51
4.11.9 Apple Watch Wireless Plan
Supported Apple Watch models (cellular) can be paired with a mobile number and a mobile
tariff plan. Customers who activate and pair Apple Watch with their tariff mobile device and
Ooredoo plan can make and receive local calls, send and receive local SMS, make and receive
international call and use local data directly using Apple Watch without the need of paired
mobile device proximity.
Supported Apple Watch models and pairing instructions can be found on www.ooredoo.qa
Charges:
One Time activation fee: QAR 50
Recurring monthly rental fee: QAR 30
All mobile service usage made on Apple Watch after pairing it with the user’s tariff plan will
be charged and deducted according to the rates of the Ooredoo mobile tariff plan to which
user subscribes to.
4.12 Standard Terms for Mobile Services
4.12.1 Local Calls
Local calling allows a User to call local fixed and mobile telephone numbers from his mobile
handset.
Local calling is charged on a per-minute basis:
Service
Charges (QAR)/min
Voice Calls to Ooredoo mobiles or landlines
0.65
Voice Calls to other mobiles or landlines
0.65
Video calls to Ooredoo mobiles
0.55
Video calls to other mobiles
0.55
Voicemail* (all Qatar Networks)
0.65
Postpaid Audiotext (9001xxx, 9002xxx)
1 – 100
Three Digit Short Code voice calls
1 - 100
Figure 21 Hala Services – charges for local calling
4.13 Messaging
4.13.1 Short Message Service (SMS)
A service feature that allows the subscriber to send a text message to another handset (also
referred to as text messaging).
SMS messages are charged on a per message basis
Service
Charges (QAR)/ message
SMS messages (peak/off-peak)
0.39
Ooredoo Service Tariff No. C11-01
Page 29 of 51
SMS short code access (924xx, 925xx, 928xx, 929xx, 92730-92759)
0 – 100
SMS to ‘In flight’ mobiles (via Access code 88299)
5.00
Figure 22 Hala Services – Charges for SMS
4.13.2 Hala International SMS Key for Philippines
A customer may opt-in via SMS for a subscription charge of QAR 1 per week and be eligible to
SMS to Philippines for QAR 0.12 per SMS. For opt-in, customer can send SMS contain “SPHI”
to 121 for service activation. If the customer is no longer needed the service, he may opt-out
by sending “STOP SPHI” to 121.
4.13.3 Voice SMS
Voice SMS allows an Ooredoo mobile subscriber to record and store short voice messages for
later retrieval by the recipient. SMS notification is sent to the intended recipient, who has the
option of listening to the associated voice message.
Conditions:
Voice SMS messages may be sent or retrieved by roaming Ooredoo mobile subscribers.
Storage and replay of messages: Up to 25 voice SMS messages of 30 seconds maximum
duration each can be stored per intended recipient.
For sending or retrieving a voice SMS from/to an Ooredoo mobile outside Qatar, the
Subscriber is charged at the standard voice SMS rate per message plus the applicable
roaming mobile voice call charge per minute.
Voice SMS messages are charged as per the following table. There is no charge to listen to
messages for the first time, but replayed messages are charged as follows:
Service
Charges (QAR)/ message
Voice SMS
to send:
0.55
message replay:
0.20
Figure 23 Hala Services – Charges for Voice SMS
4.14 Data Services
4.14.1 Mobile Internet
A service feature that allows Users to browse the Internet and WAP sites over their mobile
handset.
PAYG Mobile Internet charges is 10 Dhs/MB.
4.14.2 Mobile Internet Packs
Optional Mobile internet Packs (MIP) enable any Ooredoo prepaid mobile Subscriber to pre-
pay for an amount of Mobile internet Megabytes (units).
Conditions:
Ooredoo Service Tariff No. C11-01
Page 30 of 51
MIP are valid for a defined period of time after which the units expire.
MIP cannot be transferred to another user.
When MIP are consumed, all of a Subscriber’s subsequent usage will be charged at Ooredoo’s
standard charge rates. Subscriber will be continuously notified of the remaining pack
balance.
MIP units are not valid while roaming outside Qatar.
MIP that feature recurring subscriptions will automatically re-subscribe the Subscriber to the
service upon expiration of the pack validity. Subscribers with insufficient credit to be
automatically re-subscribed shall be informed that their re-subscription event has failed and
an automatic re-subscription will be attempted 24 hours later. If the subsequent re-
subscription event fails, the Subscriber will be automatically unsubscribed from the recurring
service and notified that they have been un-subscribed.
Subscribers of MIP that feature recurring subscriptions can un-subscribe themselves at any
time from the service. Upon expiration of their existing pack, they will not be re-subscribed
to the service.
Fair Usage Policy
The Unlimited Service plan is offered for “reasonable” use only. Excessive use of the service
beyond that which in Ooredoo’s reasonable discretion, is used for normal consumer service
and which, as a result has the potential to negatively impact the quality of service available
to other Ooredoo subscribers, may result in the suspension, speed throttling, traffic shaping
or termination of the service.
Charging:
Optional Subscription Packs are offered in the following defined packages:
Tariff Plan
Charge (QAR)
Allowance (MB)
Daily
Daily Data 1
1
10
Daily Data 4
4
50
Daily Flexi
20
1,000
Weekly
Weekly 1GB
20
1,000
Weekly Unlimited
19
125
Unlimited
Figure 24 Hala Services – Mobile Internet Packs
Other terms:
Daily Data 1 and 4: if the customer exceeds their limit can they renew or choose to use the
pay-as-you-go service.
19
If you are a subscriber before the 28th of July 2016, you will enjoy your old Mobile Internet Unlimited Plan price of QAR 100 per week.
Ooredoo Service Tariff No. C11-01
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Daily Flexi: With Hala Flexi customer get 1GB for only QAR 20 daily. The customer gets
refunded at end of the day for any unused data.
Weekly 1GB: With the Weekly 1GB bundle for just QAR 20/week, customer can transfer any
unconsumed data to next week. Customer needs to continue the subscription to continue
accruing their data balance. With the Weekly 20 add-on for only QAR 20 per week customer
can add more data to Weekly pack as many times as they want. If customer renews Weekly
1GB pack, data will be carried over to the next week’s pack.
Weekly Unlimited: Unlimited data FUP: At 100GB usage the maximum speed you can avail on
3G is 1Mbps and on 4G is 2Mbps until the renewal date of your data pack. At 125GB usage the
maximum speed you can avail on 3G is 256Kbps and on 4G 512Mbps until the renewal date of
your data pack. There will be no charges after the FUP is reached (applies to Weekly
Unlimited).
Speed booster: For the Weekly Unlimited Pack, the subscriber who exceeds 100 Gb of usage
can restore their speed by purchasing one of the following:
Speed booster (daily pack) at QAR 20 by sending SMS with text “SB 20” 121. The daily pack
will provide 5 GB at full speed.
Speed booster (weekly pack) at QAR 100 by sending SMS with text “SB 100” to 121. The weekly
pack will provide 25 GB at full speed.
Fair Usage Policy (FUP): After the speed booster expires or the customer consume the data
pack allowance, the speed will be lowered according to the selected packs.
Hala Balance Protection Feature: The Feature will automatically be activated whenever
customers have no local data pack activated or when they consume the local data pack
allowance (Data Card Allowance or Mobile Internet Allowance. For the first 100 MB of Pay As
You Go (PAYG), the data usage will be charged at 0.10 QAR per MB. The rest of the data usage
until midnight of the same day will be charged at 0.15 QAR per MB.
4.14.3 Zero Rated Apps
Customers will not incur any data charges while accessing the below listed “Zero Rated”
applications. This data consumption will not be deducted from the allowance of the data
packs subscribed by the customers and will not attract any out of bundle data charges.
Unlimited Zero-Rated services include:
Ooredoo TV App;
Ehteraz App.
Limited Zero-Rated services include:
Ooredoo website: For data usage of up to 50MB per day, customers do not incur any data
charges while accessing Ooredoo App and/or Ooredoo website. However, once the customer
consumed more than 50MB per day for Ooredoo App and/or Ooredoo website, standard rated
charges will be applied as per tariff subscribed by the customers.
Ooredoo Service Tariff No. C11-01
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Hayya App: For data usage of up to 100MB per day, customers do not incur any data charges
while accessing Hayya App. However, once the customer consumed more than 100MB per
day for Hayya App, standard rated charges will be applied as per tariff subscribed by the
customers.
Short Code: All SMS are free of charge when receiving or replying to the short code 92688
locally.
4.15 Voicemail
The charges will consume first from the customer’s pack they subscribed to and then will be
charged for normal charges rate (out of bundle charges). Retrieving voicemail messages
outside Qatar will be charged based on the applicable roaming charges (or from Ooredoo
Passport Packs).
4.16 International services
International calling allows a User to call international fixed and mobile telephone numbers
from his mobile handset.
4.16.1 Standard Charging
International Mobile calling is charged on a per-minute basis (out of bundle rate).
Calls and messages to the listed International Destinations are available at following rates
(including international call rate and airtime):
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Page 33 of 51
Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
AFGHANISTAN
0.99
ALBANIA
2.00
ALGERIA
2.50
AMERICAN SAMOA
1.66
ANDORRA
0.99
ANGOLA
0.99
ANGUILLA
3.99
ANTARCTICA
5.00
ANTIGUA AND BARBUDA
3.99
ARGENTINA
0.99
ARMENIA
0.99
ARUBA
0.99
ASCENSION ISLAND
10.00
AUSTRALIA
0.99
AUSTRIA
0.99
AZERBAIJAN
1.66
BAHAMAS
3.99
BAHRAIN
0.99
BANGLADESH
0.99
BARBADOS
3.99
BELARUS
1.50
BELGIUM
1.50
BELIZE
0.99
BENIN
1.50
BERMUDA
3.99
BHUTAN
0.99
BOLIVIA
0.99
BOSNIA AND HERZEGOVINA
2.00
BOTSWANA
0.99
BRAZIL
0.99
BRITISH VIRGIN ISLANDS
3.99
BRUNEI Darussalam
0.99
BULGARIA
1.50
BURKINA FASO
1.50
BURUNDI
1.99
CAMBODIA
0.99
CAMEROON
1.50
Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
CANADA
0.99
CAPE VERDE
1.50
CAYMAN ISLANDS
3.99
CENTRAL AFRICAN REPUBLIC
4.00
CHAD
2.50
CHILE
0.99
CHINA
0.99
CHRISTMAS ISLAND
3.99
COCOS ISLANDS
3.99
COLOMBIA
0.99
COMOROS
2.50
CONGO
2.00
CONGO/Zaire
2.00
COOK ISLANDS
4.00
COSTA RICA
0.99
CROATIA
1.50
CUBA
2.99
CYPRUS
0.99
CZECH REPUBLIC
0.99
DENMARK
0.99
DIEGO GARCIA
5.99
DJIBOUTI
1.50
DOMINICA
3.99
DOMINICAN REPUBLIC
3.99
EAST TIMOR (Timor-Leste)
3.99
ECUADOR
0.99
EGYPT
0.99
EL SALVADOR
0.99
EQUATORIAL GUINEA
2.00
ERITREA
0.99
ESTONIA
1.50
ETHIOPIA
0.99
FALKLAND ISLANDS MALVINAS
9.00
FAROE ISLANDS
0.99
FIJI
1.00
FINLAND
1.50
FRANCE
0.99
Ooredoo Service Tariff No. C11-01
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Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
FRENCH GUIANA
0.99
FRENCH POLYNESIA/Tahiti
1.50
GABON
1.66
GAMBIA
1.99
GEORGIA
1.50
GERMANY
0.99
GHANA
1.00
GIBRALTAR
0.99
GREECE
0.99
GREENLAND
1.99
GRENADA
3.99
GUADELOUPE
0.99
GUAM
3.99
GUATEMALA
0.99
GUINEA
2.00
GUINEA-BISSAU
3.00
GUYANA
0.99
HAITI
1.50
HONDURAS
0.99
HONG KONG
0.99
HUNGARY
0.99
ICELAND
0.99
INDIA
1.50
INDONESIA
0.99
IRAN
0.99
IRAQ
0.99
IRELAND
0.99
ISRAEL
0.99
ITALY
0.99
IVORY COAST
2.00
JAMAICA
3.99
JAPAN
0.99
JORDAN
0.99
KAZAKHSTAN
0.99
KENYA
0.99
KIRIBATI
10.00
KOREA NORTH
2.00
Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
KOREA SOUTH
0.99
KUWAIT
0.99
KYRGYZSTAN
0.99
LAOS
0.99
LATVIA
1.99
LEBANON
0.99
LESOTHO
2.00
LIBERIA
2.00
LIBYA
1.50
LIECHTENSTEIN
0.99
LITHUANIA
1.50
LUXEMBOURG
0.99
MACAO, CHINA
0.99
MACEDONIA
1.50
MADAGASCAR
2.99
MALAWI
2.00
MALAYSIA
0.99
MALDIVES
3.00
MALI
1.50
MALTA
2.00
MARSHALL ISLANDS
3.99
MARTINIQUE (French Antilles)
0.99
MAURITANIA
2.50
MAURITIUS
0.99
MAYOTTE
0.99
MEXICO
0.99
MICRONESIA
2.00
MOLDOVA
1.50
MONACO
0.99
MONGOLIA
0.99
MONTENEGRO
2.00
MONTSERRAT
5.50
MOROCCO
2.50
MOZAMBIQUE
1.50
MYANMAR (Burma)
0.99
NAMIBIA
0.99
NAURU
2.99
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Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
NEPAL
0.99
NETHERLANDS
0.99
NETHERLANDS ANTILLES
0.99
NEW CALEDONIA
1.00
NEW ZEALAND
0.99
NICARAGUA
0.99
NIGER
1.50
NIGERIA
0.99
NIUE
3.99
NORFOLK ISLAND
3.99
NORTHERN MARIANA ISLANDS
3.99
NORWAY
0.99
OMAN
0.99
PAKISTAN
0.99
PALAU
2.00
PALESTINE
0.99
PANAMA
0.99
PAPUA NEW GUINEA
3.50
PARAGUAY
0.99
PERU
0.99
PHILIPPINES
0.99
POLAND
0.99
PORTUGAL
2.00
PUERTO RICO
3.99
REUNION
2.00
ROMANIA
0.99
RUSSIA
0.99
RWANDA
1.50
SAINT BARTHELEMY
3.99
SAINT HELENA
4.99
SAINT KITTS AND NEVIS
3.99
SAINT LUCIA
3.99
SAINT MARTIN
3.99
SAINT PIERRE AND MIQUELON
3.99
SAINT VINCENT AND THE
GRENADINES
3.99
SAN MARINO
6.00
SAO TOME AND PRINCIPE
3.99
Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
SAUDI ARABIA
0.99
SENEGAL
1.50
SERBIA
1.50
SEYCHELLES
2.50
SIERRA LEONE
1.99
SINGAPORE
0.99
SLOVAKIA
0.99
SLOVENIA
1.50
SOLOMON ISLANDS
4.00
SOMALIA
1.66
SOUTH AFRICA
0.99
SOUTH SUDAN
2.50
SPAIN
0.99
SRI LANKA
0.99
SUDAN
0.99
SURINAME
9.00
SWAZILAND
1.50
SWEDEN
1.50
SWITZERLAND
1.50
SYRIA
2.00
TAIWAN, CHINA
0.99
TAJIKISTAN
0.99
TANZANIA
1.50
THAILAND
0.99
TOGO
1.50
TOKELAU
7.50
TONGA
3.50
TRINIDAD AND TOBAGO
3.99
TUNISIA
2.50
TURKEY
0.99
TURKMENISTAN
0.99
TURKS AND CAICOS ISLANDS
3.99
TUVALU
3.99
UGANDA
1.50
UKRAINE
1.50
UNITED ARAB EMIRATES
0.99
UNITED KINGDOM
0.99
Ooredoo Service Tariff No. C11-01
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Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
UNITED STATES OF AMERICA
0.99
UNITED STATES VIRGIN ISLANDS
3.99
URUGUAY
0.99
UZBEKISTAN
0.99
VANUATU
3.50
VATICAN
0.99
VENEZUELA
0.99
VIETNAM
2.50
WALLIS AND FUTUNA
2.99
WESTERN SAMOA / SAMOA
COUNTRY
3.99
YEMEN
0.99
ZAMBIA
2.00
Country
Calls
(voice/video)
(QAR/min.) – all
inclusive
ZIMBABWE
2.00
Zone
Calls (voice/video)
(QAR/min.) – all
inclusive
SMS QAR/msg.
All countries
Details per country in the
tables below
0.60
Special & Satellite
30
0.60
Figure 25 International calling – Standard charges
4.16.2 Ooredoo Passport
This optional subscription will allow the subscribers to have 1GB of data and 100 minutes
(Inbound and outbound) while roaming.
Conditions:
Customers need to send “OP” to 121 to subscribe to this optional feature.
Subscriber will have the allowance for 7 days from the date of subscription.
Subscribers can re-subscribe to this optional service after the duration of 7 days is complete.
Roaming Customers will receive detailed SMS in the specific country with the preferred roaming
network partners. (Please check 4.10.4 list of the passport countries and operators).
Customers may pre-activate Passport for the next week 48 hours prior to the current passport
expiring by sending a text ‘OPE’ to 121. Once the customer sends the text ‘OPE’ to the relevant
code (121), they will receive a confirmation SMS that they have successfully pre-ordered Ooredoo
Passport and they have been charged QAR 100. Immediately upon their current validity expiry a
Ooredoo Service Tariff No. C11-01
Page 37 of 51
new Passport will be activated and the allowances will be reset to 1GB and 100mins for the next
week (the unused allowances will not be transferred into the next week). This feature can be
used once every week, (customers can pre-order Ooredoo Passport only 1 week upfront and then
repeat it a week later).
Subscribers will get additional 1GB of data allowance if they are roaming in GCC countries. These
additional data can only be consumed in GCC countries.
Charging:
Customers have to pay QAR 100 per 7 days to subscribe to this optional feature.
Customer will pay the following after the allowance has been used within the 7 day period on the
selected network (s): QAR1 per MB and QAR 1 per roaming minute.
List of the passport countries and operators:
Country
Operator
Afghanistan
MTN
Algeria
Ooredoo Algeria
Australia
Telstra
Austria
T-Mobile
Azerbaijan
AzerCell
Bahrain
Bahrain Telecommunications Co.
Bahrain
Zain BH
Bahrain
VIVA Bahrain
Bangladesh
RobiAxiata Limited
Bangladesh
Airtel Bangladesh Limited
Belgium
Base
Brazil
Claro
Bulgaria
Cosmo Bulgaria Mobile
Bulgaria
Vivacom
Cambodia
Smart (Hello)
Canada
Bell Mobility
Canada
TELUS Communications
Croatia
Croatian Telecom Inc (T-Mobile)
Croatia
Tele 2
Czech Republic
T-Mobile Czech Republic
Czech Republic
Vodafone Czech Republic a.s.
Egypt
ECMS-MobiNil
Egypt
Vodafone Egypt Telecommunications S.A.E.
Estonia
Tele 2
France
Bouygues Telecom
France
Orange
Germany
E-Plus
Germany
Telefonica (O2)
Ghana
Airtel
Greece
Cosmote Mobile Telecom
Guinea
Areeba / MTN
Hungary
Magyar Telekom
India
IDEA Cellular Ltd. - Ap
India
IDEA Cellular Ltd. - Gujarat
India
Vodafone Cellular Limited(VCL)
India
IDEA Cellular Ltd. - Maharashtra
India
VODAFONE CELLULAR LIMITED (VCL)
India
Vodafone East Limited
Ooredoo Service Tariff No. C11-01
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Country
Operator
India
Vodafone Mobile Services Limited
India
IDEA Cellular Ltd. - Haryana
India
IDEA Cellular Ltd. - Kerala
India
IDEA Cellular Ltd. - U.P.West
India
Vodafone West Ltd
India
Vodafone India Limited
India
IDEA Cellular Ltd. - State of Bihar
India
IDEA Cellular Ltd. Delhi
India
IDEA Cellular Ltd. - Himachal Pradesh
India
IDEA Cellular Limited Kolkata
India
IDEA Cellular Ltd. - Mumbai
India
IDEA Cellular Limited - Orissa
India
IDEA Cellular Ltd. - Rajasthan
India
IDEA Cellular Limited - Tamil Nadu & Chennai (TN&C)
India
IDEA Cellular Ltd. - U.P. East
India
IDEA Cellular Limited West Bengal
India
Idea Cellular Ltd. - Madha Pradesh
India
IDEA Cellular Limited - KARNATAKA
India
IDEA Cellular Limited
India
BhartiAirtel Ltd. Mumbai
India
BhartiAirtel Ltd. Pune
India
BhartiAirtel Ltd. Gujrath
India
BhartiAirtel Ltd. Tamil Nadu
India
BhartiAirtel Ltd. Haryana
India
BhartiAirtel Ltd. UP west
India
BhartiAirtel Ltd. Kerala
India
BhartiAirtel Ltd. Madhya Pradesh
India
BhartiAirtel Ltd. Punjab
India
BhartiAirtel Ltd. Delhi
India
BhartiAirtel Limited. Himachal Pradesh
India
BhartiAirtel Ltd. Rajasthan
India
BhartiAirtel Ltd. Karnataka
India
BhartiAirtel Ltd. Andhra Pradesh
India
BhartiAirtel Ltd. Kolkata
India
BhartiAirtel Ltd. Chennai
Indonesia
PT. XL Axiata, Tbk
Indonesia
Indosat
Iran
MTN Iran
Iraq
Asiacell Communications L.L.C
Ireland
Vodafone Ireland Plc
Italy
WIND Telecomunicazioni S.P.A.
Jordan
Petra Jordanian Mobile Telecom
Jordan
Umniah Mobile
Jordan
Zain
Kenya
Airtel
Kuwait
Kuwait Telecom Company
Kuwait
Mobile Telecommunications Company (Zain)
Kuwait
Ooredoo Kuwait
Latvia
Tele 2
Malaysia
Maxis Mobile Services SdnBhd
Malaysia
CelcomAxiataBerhad
Maldives
Ooredoo Maldives
Malta
Vodafone Malta
Malta
Go Mobile
Morocco
IAM
Myanmar
Ooredoo Myanmar
Netherlands
T-Mobile
Netherlands
Vodafone Libertel N.V
Ooredoo Service Tariff No. C11-01
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Country
Operator
Netherlands
KPN
Nigeria
Airtel
Nigeria
MTN
Oman
Ooredoo Oman
Oman
Oman Mobile Telecommunications Company L.L.C
Pakistan
Warid
Pakistan
Ufone
Philippines
Globe Telecom
Portugal
TMN
Saudi Arabia
Saudi Telecom Company
Saudi Arabia
Etihad Etisalat Company - Mobily
Seychelles
Airtel
Seychelles
Airtel
Singapore
M1 Limited
Singapore
Starhub
Slovakia
T-Mobile
Spain
TelefonicaMovilesEspaña, S.A.
Spain
VodafoneEspaña, S.A.U.
Sri Lanka
Mobitel (Pvt) Limited
Sri Lanka
Dialog Axiata PLC (PQ 38)
Sudan
MTN
Switzerland
Swisscom (Switzerland) Ltd
Tanzania
Airtel
Thailand
Advanced Info Service Public
Thailand
Real Future (True Move)
Thailand
Total Access Communication
Tunisia
Ooredoo Tunisia
Turkey
AVEA IletisimHizmetleri A.S. (Aria)
Turkey
TurkcellIletisimHizmetleri A.S.
United Arab Emirates
Emirates Integrated Telecommunications Company
PJSC
United Arab Emirates
E.T.I.S.A.L.A.T
United Kingdom
Telefónica UK Limited (O2)
United Kingdom
Vodafone Ltd.
United States
T-Mobile
Yemen
MTN
Figure 26 Passport – countries and partners
4.17 International Roaming
4.17.1 Standard services
Ooredoo offers Roaming to its Subscribers, which includes the ability to make and receive voice
calls and SMS messages and use data services in certain countries outside Qatar.
Conditions:
Roaming is offered by Ooredoo’s international roaming partners. Ooredoo is not responsible for
quality of service or coverage made available to Users while Roaming.
Charges apply for all incoming and outgoing calls and messages at the roaming rate applicable
for the country in which Roaming is provided.
Roaming service is only available in areas that are covered by Ooredoo roaming partners.
Ooredoo is not responsible for those networks and some services may not be available while
Ooredoo Service Tariff No. C11-01
Page 40 of 51
roaming. Ooredoo does not make any representations regarding the quality of service or
reliability experienced by Users while Roaming.
‘Special case’ charge rates are applied to calls made while roaming on services supported by
satellite. This includes the Ooredoo In-Flight Service.
Calls made to destinations which are other than ‘local’ or ‘Qatar’ will be charged at QAR 17 per
minute unless specifically noted. Ooredoo may implement surcharges to specific international
calling routes while roaming on specific operators or within specific countries.
Roaming Wireless Data usage will not be deducted from any allowance or bundle that a
Subscriber may have active on their service. All Roaming data usage is charged at the applicable
Roaming rate.
The list of roaming countries available to Subscribers as listed below:
Region
Countries
GCC
Bahrain, Kuwait, Oman, Saudi Arabia, UAE
M.E.N.A.
Algeria, Egypt, Iraq, Jordan, Libya, Mauritania, Morocco, Palestine, Sudan,
Syria, Tunisia, Yemen
Americas
Argentina, Brazil, Canada, Chile, El Salvador, Guatemala, Jamaica,
Panama, Paraguay, Peru, Uruguay, USA, Venezuela
Europe
Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia,
Germany, Gibraltar (UK), Greece, Hungary, Iceland, Ireland, Italy,
Kazakhstan, Kyrgyz Republic, Latvia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Russia, Serbia & Montenegro, Slovak Republic, Slovenia, Spain
& Balearic Islands, Sweden, Switzerland, Tajikistan, Turkey,
Turkmenistan, UK, Ukraine, Uzbekistan
Asia & Oceania
Afghanistan, Australia, Bangladesh, Brunei, Cambodia, China, Guam,
Guinea, Hong Kong, India, Iran, Indonesia, Japan, Korea South, Macau,
Malaysia, Maldives, Mongolia, Nepal, New Zealand, Pakistan, Philippines,
Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Africa & Rest of World
Congo, Côte d'Ivoire, Ethiopia, Gambia, Ghana, Kenya, Liberia, Mauritius,
Mozambique, Nigeria, Senegal, Sierra Leone, South Africa, Tanzania,
Uganda
Satellite, Thuraya&
‘Special Cases’
THURAYA, AT&T-WIRELESS MARITIME, Manx Telecom Maritime Services,
Aero Mobile, In-Flight Roaming
Figure 27 International roaming – list of countries
Charging:
All Roaming calls are charged each 60 seconds.
All Roaming SMS messages are charged for each message or message part sent.
Where available, the following Standard Rates for Outbound roaming apply:
Ooredoo Service Tariff No. C11-01
Page 41 of 51
Zone
Roaming
Local
Voice
(QAR/min.
)
Roaming
Terminate
d
Voice
(QAR/min.
)
Roaming
Voice Calls
to Qatar
(QAR/min.)
Roaming
Voice Calls
to GCC
Zone
(QAR/min.)
Roaming
Voice
Internation
al & All
Other Calls
(QAR/min.)
SMS
(QAR/SM
S)
Wireless
Data
(QAR/MB
)
Roaming
Voice
Calls to
Ooredoo
Custome
r
service
20
QR/Min
GCC
21
0.85
1
1
1
1
0.20
1.00
No charge
Figure 28 International roaming – Charges in GCC countries
Zone
22
Roaming
Local
Voice
(QAR/mi
n.)
Roaming
Terminated
Voice
(QAR/min.)
Roaming
Voice Calls
to Qatar
(QAR/min.)
Roaming
Voice Calls
to GCC
Zone
(QAR/min.)
Roaming
Voice
Internation
al & All
Other Calls
(QAR/min.)
SMS
(QAR/SM
S)
Wireless
Data
(QAR/MB
)
Roaming
Voice
Calls to
Ooredoo
Custome
r
service
23
QR/Min
MENA
5
3
17
17
17
2
55
No
Charge
Americas
No charge
Europe
No charge
Asia & Oceania
No charge
Africa & Rest
of World
No charge
Satellite,
Thurawal&
‘Special Cases’
30
30
30
30
30
2
75
30
Figure 29 International roaming – others
Standard Roaming Rates for all Ooredoo Passport Partners are as the following:
20
(+974 44380000)
21
The roaming prices in the above table are in effect from 1st of April 2018.
22
The roaming prices in the above table are in effect from 14th April 2017.
23
(+974 44380000)
Ooredoo Service Tariff No. C11-01
Page 42 of 51
Calling People in
the country you
are in
(QAR/min.)
Calling
Qatar
(QAR/min.)
Calling
another
Country
(QAR/min.)
Receiving a
Call
(QAR/min.)
Sending SMS
(QAR/SMS)
Mobile Roaming
date (QAR/MB)
0.9
1
1
1
0.25
1
Figure 30 International roaming – rates for Ooredoo Passport partners in GCC
Calling People in
the country you
are in
(QAR/min.)
Calling
Qatar
(QAR/min.)
Calling
another
Country
(QAR/min.)
Receiving a
Call
(QAR/min.)
Sending SMS
(QAR/SMS)
Mobile Roaming
date (QAR/MB)
1
1
1
1
1
1
Figure 31 International roaming – rates for Ooredoo Passport partners in non-GCC
Surcharges are applied to specific call types to specific countries or operators that modify the
international roaming rates to the ‘all inclusive’ charge rates. Effective the 16
th
of May 2017, the
roaming prices in the below table will be applicable.
Exception
Case
Roaming
Local
(QAR/min.)
Roaming
Terminated
(QAR/min.)
Roaming
Calls to
Qatar
(QAR/min.)
Roaming
Calls to
Ooredoo
Zone
(QAR/min.)
Roaming
International
& All Other
Calls
(QAR/min.)
SMS
(QAR/SMS)
Wireless
Data
(QAR/MB)
Australia
-
-
-
-
-
-
55
Cuba
5
-
17
-
-
-
-
Morocco
5
-
17
-
-
-
-
Canada
-
3
-
-
-
-
-
USA
-
3
-
-
-
-
-
Seychelles
-
3
-
-
-
-
-
India
-
3
-
-
-
-
-
Sri Lanka
-
-
17
-
-
-
-
Czech
Republic
-
-
17
-
-
-
-
Malta
-
-
17
-
-
-
-
Italy
-
-
17
-
-
-
-
Russia
-
-
17
-
-
-
-
Ooredoo Service Tariff No. C11-01
Page 43 of 51
Exception
Case
Roaming
Local
(QAR/min.)
Roaming
Terminated
(QAR/min.)
Roaming
Calls to
Qatar
(QAR/min.)
Roaming
Calls to
Ooredoo
Zone
(QAR/min.)
Roaming
International
& All Other
Calls
(QAR/min.)
SMS
(QAR/SMS)
Wireless
Data
(QAR/MB)
Senegal
-
-
-
-
-
-
55
Kazakhstan,
Serbia &
Montenegro
-
-
17
-
-
-
-
Switzerland
-
-
17
-
-
-
-
Tajikistan
-
-
-
-
-
55
Uzbekistan,
Macedonia,
Moldova
-
-
17
-
-
-
-
Figure 32 International roaming – Applicable surcharges
4.17.2 Call Back Roaming
The Call Back Roaming Service allows prepaid subscribers to originate outgoing voice calls with
operators with which Ooredoo does not have a roaming agreement.
Conditions:
Home Zone rate applies when calling from abroad to Qatar
International Zone rate applies when calling from abroad to ‘local’ numbers within that country,
or to international destinations excluding Qatar.
For countries with direct outbound roaming call capability, the standard charge rates will apply
irrespective of whether the calls are initiated directly or using the ‘Call Back Roaming’
methodology.
Zone
Charge (QAR) per minute
Home Zone
5.00
International Zone
15.00
Figure 33 Call Back Roaming - Charges
5 Service Provider obligations
Commencement of Service:
The service shall commence from the Service connection date.
The customer must activate the service by making a call or sending a SMS in Qatar within 30
days of purchase.
Ooredoo Service Tariff No. C11-01
Page 44 of 51
Service Availability and Limits:
Certain factors, such as network changes, traffic volume, transmission limits, service outages,
technical limitations, signal strength, customer device, terrain, structures, weather, or other
conditions that may arise from time to time, may interfere with actual service quality and
availability.
Calls may be interrupted, dropped, refused or limited. Ooredoo will not be liable for any service
limits due to these conditions that may arise from time to time, subject to our statutory and
licence obligations and requirements.
Ooredoo Service Tariff No. C11-01
Page 45 of 51
6 Subscriber obligations
Equipment:
The Subscriber shall comply with any reasonable request by Ooredoo concerning the
configuration of their devices and/or the use of the service.
Resale: The Subscriber cannot resell the service if (s)he does not qualify as an Eligible Person,
within the framework set by the Class License for the Resale of Retail Telecommunications
Services issued by the Communication Regulatory Authority (CRA)
(https://www.cra.gov.qa/en/document/class-license-for-the-resale-of-
retail/telecommunications-services) and without a prior written approval by Ooredoo. Failure
comply with the above provision will result in the Services being immediately terminated and in
the Subscriber being held responsible for the legal, regulatory and financial consequences of
his/her behavior.
SIM Card:
The Subscriber must promptly notify Ooredoo if the SIM Card is damaged.
In the event of loss or theft of SIM Card, the Subscriber must notify Ooredoo within forty-eight
(48) hours of becoming aware of such loss or theft.
7 Mobile number portability
7.1 Porting of mobile number away from Ooredoo
Subscriber may port mobile number: The Subscriber may port a mobile number allocated to the
Subscriber by Ooredoo to the OLO by requesting the port of that mobile number from the OLO.
Not all mobile numbers will be technically capable of being ported.
Charges payable as at date of port: The Subscriber cannot port a mobile number to the OLO until
all invoiced charges that are outstanding at the time the Subscriber requests the port are fully
paid. If charges are outstanding at the time the Subscriber requests a port, Ooredoo will inform
the Subscriber of the amount payable and the timeframe in which that payment must be made
to avoid the cancellation of the Subscriber’s port request.
Charges that are owed but which have not been invoiced also payable: The Subscriber must pay
all charges that have been incurred by the Subscriber but which have not been invoiced by
Ooredoo as at the date of the port, including any early contract termination fees. Ooredoo will
issue the Subscriber with a final invoice in respect of those charges. If the final invoice is not
paid:
within 30 days of the invoice date, Ooredoo may direct the OLO to bar the ability of Users to make
outgoing calls (except for calls to emergency service organization numbers and operator service
Ooredoo Service Tariff No. C11-01
Page 46 of 51
numbers), send SMS, access data services and any other outgoing services using the ported
mobile number;
within 45 days of the invoice date, Ooredoo may direct the OLO to suspend the ability of Users to
receive public telecommunications services using the ported mobile number; and
within 60 days of the invoice date, Ooredoo may direct the OLO to terminate the supply of the
public telecommunications services in respect of the ported mobile number. The Subscriber may
lose the right to use the ported mobile number if the invoiced charges are not paid within a
certain period after the date of termination.
Termination: This agreement will automatically terminate on the earlier of:
the date on which all invoiced charges under this agreement (including charges invoiced after
the date of porting) are received by Ooredoo; and
the date that the supply of public mobile telecommunications services to the Subscriber is
terminated by the OLO due to non-payment of Ooredoo’s outstanding invoices, if applicable.
7.2 Porting of mobile numbers to Ooredoo:
A Subscriber that ports a mobile number from the OLO to Ooredoo must pay all charges that are
owed to the OLO in respect of that ported mobile number, notwithstanding the fact that the
Subscriber has ceased to acquire public mobile telecommunications services from the OLO.
If the Subscriber does not pay all outstanding charges to the OLO in respect of that ported mobile
number:
within 30 days of the invoice date, Ooredoo will, upon request of the OLO, bar the ability of Users
to make outgoing calls (except for calls to emergency service organization numbers and operator
service numbers), send SMS, access data services and any other outgoing services using the
ported mobile number;
within 45 days of the invoice date, Ooredoo will, upon request of the OLO, suspend the ability of
Users to receive public telecommunications services using the ported mobile number; and
within 60 days of the invoice date, Ooredoo will, upon request of the OLO, terminate the supply
of the public telecommunications services in respect of the ported mobile number. The
Subscriber may lose the right to use the ported mobile number if the invoiced charges are not
paid within a certain period after the date of termination.
If the Subscriber requests the porting of a mobile number to Ooredoo and it is subsequently
discovered that the port has been made in error, is fraudulent or the Subscriber does not
otherwise have the right to port that mobile number to Ooredoo, Ooredoo may take such
measures as are necessary to address this issue, including returning the ported number to the
original range holder.
Ooredoo Service Tariff No. C11-01
Page 47 of 51
* * * END OF TARIFF * * *
Ooredoo Service Tariff No. C11-01
Page 48 of 51
Tariff Version Control
Tariff Version
Number
Effective Date
Tariff Modifications
001
1 December 2011
Permanent Tariff Change, Roaming Voice Calls to Ooredoo Call Centre Free of
Charge.
02
10 May 2012
Permanent Tariff Change
03
1 October 2012
Ooredoo Passport Permanent
04
8 January 2013
New Mobile Data Plans Permanent Change
05
31 January 2013
Permanent Tariff Change, Mobile Number Portability
06
25 March 2013
Permanent Tariff Change, Data Services
07
9 May 2013
Permanent Tariff Change, Haha IDD Packs
08
24 July 2013
Permanent Tariff Change, Fast Credit
09
1 October 2013
Permanent Tariff Change, 4G Key
10
1 November 2013
Permanent Tariff Change, International Calling
11
28 January 2014
Permanent Tariff Change, Bangladesh IDD Key
12
1 April 2014
Permanent Tariff Change, e Top Up notice
13
2 April 2014
Permanent Tariff Change, Hala Weekly Packs
14
16 April 2014
Permanent Tariff Change, Data Scratch Card
15
1 May 2014
Permanent Tariff Change, Smartphone Plan
16
1 May 2014
Permanent Tariff Change, Ooredoo Passport
17
8 June 2014
Permanent Tariff Change, International Calling and Hala Smart Packs
18
26 June 2014
Permanent Tariff Change, Data Packs
19
6 July 2014
Permanent Tariff Change, Top-Up Bonus
20
13 July 2014
Permanent Tariff Change, Hala Smart Cards
21
17 July 2014
Permanent Tariff Change, Data Services
22
24 July 2014
Permanent Tariff Change, Hala SIM card
23
10 August 2014
Permanent Tariff Change, Hala Smart Packs
24
22 September 2014
Permanent Tariff Change, Fair Usage Policy
25
1 November 2014
Permanent Tariff Change, Ooredoo Passport
26
4 November 2014
Permanent Tariff Change, ISK and Hala Smart
27
21 December 2014
Permanent Tariff Change, Hala Top Ups
28
1 January 2015
Permanent Tariff Change, Hala Welcome Pack
29
22 January 2015
Permanent Tariff Change, Hala Smart Packs
30
4 March 2015
Permanent Tariff Change, Hala Egypt Key and Data Framework
31
10 March 2015
Permanent Tariff Change, Hala Smart Packs and Hala Smart Cards
32
23 July 2015
Permanent Tariff Change, Hala India Key
33
23 September 2015
Permanent Tariff Change, Smartphone Plan
34
7 October 2015
Permanent Tariff Change, Hala Mini Bonus recharge
35
5 November 2015
Permanent Tariff Change, All-net charges
36
25 December 2015
Permanent Tariff Change, ISK
Ooredoo Service Tariff No. C11-01
Page 49 of 51
Tariff Version
Number
Effective Date
Tariff Modifications
37
27 March 2016
Permanent Tariff Change, PAYG data changed to QAR 0.99
38
1 April 2016
Permanent Tariff Change, Intra GCC roaming rates.
39
24 April 2016
Small corrections to the tariff applied by Marketing.
40
3 May 2016
Permanent Tariff Change, India rate increased to 12dhms.
41
3 May 2016
India rate increased to 12dhms, small change to the text.
42
10 May 2016
Mobile Money Top-Up offer.
43
15 May 2016
Permanent Tariff Change, ISK rate increase IDD to 0.55, national to 0.2.
44
29 May 2016
Ascension Island rate increased to QAR 10.
45
3 June 2016
India rate increased to QAR 0.12 Minute.
46
13 June 2016
Permanent Tariff Change, revisions of credits
47
21 June 2016
Permanent Tariff Change, service features
48
18 July 2016
Permanent Tariff Change, revision of credits
49
28 July 2016
Permanent Tariff Change, Mobile Internet Packs
50
2 August 2016
Permanent Tariff Change, Data Services
51
5 August 2016
Permanent Tariff Change, roaming rate change
52
29 August 2016
Permanent Tariff Change, short codes
53
6 September 2016
Permanent Tariff Change, Hala Nepal Key
54
8 September 2016
Permanent Tariff Change, Voicemail
55
1 October 2016
Permanent Tariff Change, Hala Globe Philippines
56
18 November 2016
Permanent Tariff Change, Unlimited Data Pack and Fair usage Policy
Permanent Tariff Change, QAR 2 for 64kbps unlimited for the day.
57
30 November 2016
Unlimited Data Pack and Fair usage Policy, removed.
Permanent Tariff Change, International Money Transfer – Data Top-Up bonus.
58
13 December 2016
Permanent Tariff Change, Hala Go Added.
59
19 December 2016
Unlimited data, correction made to the FuP.
60
5 January 2017
Permanent Tariff Change, Fair Usage Policy update
61
13 January 2017
Permanent Tariff Change, Services updates
62
1 April 2017
Permanent Tariff Change, GCC Roaming rate change.
63
5 April 2017
Permanent Tariff Change, Daily Mobile Internet Pack
64
15 April 2017
Permanent Tariff Change, Pay As You Go
65
16 May 2017
Permanent Tariff Change, Standard PAYG changes
66
8 June 2017
Permanent Tariff Change, Data Recharge
67
17 July 2017
Permanent Tariff Change, Standard Validity of Selected Data Recharges and SIM
car price.
68
20 July 2017
Permanent Tariff Change, QR 5 Endless Data Pack
69
27 July 2017
Permanent Tariff Change, Pakistan Telenor Pack, Pakistan Key, Flexi Card and
Pack and Ooredoo Mobile Money offer.
70
21 September 2017
Permanent Tariff Change, Nepal Telecom Pack.
71
20 October 2017
Permanent Tariff Change, Mobile Money Top Up offer
72
21 November 2017
Permanent Tariff Change, Data Recharge and Flexi 20
73
18 January 2018
Permanent Tariff Change, Hala India Packs.
Ooredoo Service Tariff No. C11-01
Page 50 of 51
Tariff Version
Number
Effective Date
Tariff Modifications
74
1 February 2018
Permanent Tariff Change, Hala India Super Key and Flexi Data change.
75
18 February 2018
Permanent Tariff Change, Roaming Rates for OP change and Hala Bangladesh
Key
76
21 February 2018
Permanent Tariff Change, DSK
77
25 February 2018
Permanent Tariff Change, Protection Feature
78
16 March 2018
Permanent Tariff Change, Nepal Super Key
79
22 March 2018
Permanent Tariff Change, Mobile Money
80
1 April 2018
Permanent Tariff Change, GCC Roaming rate change.
81
17 April 2018
Permanent Tariff Change, Top Up Bonus Removal, Data and Voice Allowance
Changes
82
30 April 2018
Permanent Tariff Change, amendment of the rates for international calls on Hala
Keys.
83
1 May 2018
Permanent Tariff Change, amendment of the rates for national and international
calls on International Saver Key.
84
3 May 2018
Permanent Tariff Change, Hala Flexi Card and Pack changes.
85
24 June 2081
Permanent Tariff Change, Hala Philippines Packs, Data Card 20.
86
28 June 2018
Permanent Tariff Change, Device Offer.
87
9 July 2018
Permanent Tariff Change, Hala Flexi update.
88
26 July 2018
Permanent Tariff Change, Fast Credit.
89
18 September 2018
Permanent Tariff Change, Smartphone Plan.
90
28 September 2018
Permanent Tariff Change, Flexi Denomination.
91
5 October 2018
Permanent Tariff Change, Hala Balance Protection Feature.
92
12 October 2018
Permanent Tariff Change, Flexi Denomination.
93
1 November 2018
Permanent Tariff Change, Mobile Money
94
27 December 2018
Permanent Tariff Change, SIM Replacement Fee Change
95
4 January 2019
Permanent Tariff Change, Data Recharge Adjustment
96
26 February 2019
Permanent Tariff Change, Hala Data Standard Charges change
97
26 March 2019
Permanent Tariff Change, Apple Watch
98
2 April 2019
Permanent Tariff Change, Hala Standard PayG, Local Call and Hala Smart Card QR
5 charges change
99
1 July 2019
Permanent Tariff Change, Hala Super Flexi Pack
100
4 July 2019
Permanent Tariff Change, Hala Revision Philippines packs
101
17 September 2019
Permanent Tariff Change, Hala Tourist SIM
102
11 December 2019
Hala Visitor SIM (4.31)
103
18 February 2020
Speed boosters FUP update (4.16.2.3.)
104
1 July 2020
Hala Revision in Data and Flexi Products (4.17 and 4.29)
105
23 August 2020
India and Syria Call Rate revision
106
7 October 2020
Dynamic Fast Credit (4.25.)
107
21 December 2020
Hala SIM through eShop channel (4.1)
108
29 June 2021
Price and Product adjustment (4.9.1.2.), (4.10.3.1.) and (4.16.1.2)
109
17 August 2021
Hala 5G Recharge Portfolio (4.7.1)
Ooredoo Service Tariff No. C11-01
Page 51 of 51
Tariff Version
Number
Effective Date
Tariff Modifications
110
5 November 2021
Hala International SIM (4.31)
111
17 February 2022
Hala Smart (4.18)
112
1 June 2022
Hala Super Charge (4.2)
113
7 June 2022
Hala Recharge (4.1) and Flexi Cards and Packs (4.3)
114
28 June 2022
Hala International SIM (4.8.15)
115
6 July 2022
Flexi Cards and Packs (4.3)
116
18 August 2022
Flexi Cards and Packs (4.3)
117
1 September 2022
Hala Smart (4.6)
118
13 September 2022
Digital Offer (4.1), (4.2) and (4.7)
119
29 September 2022
Hala Validity updates (3), (4.1), (4.2), (4.3), (4.6) and (4.7)
120
13 October 2022
Zero Rated Apps (4.14.3)
121
19 October 2022
Flexi Cards and Packs (4.3)
122
20 October 2022
Device Offer update (4.10)
123
15 December 2022
Hala Super Recharge updates (4.2)
124
20 December 2022
Hala Super Recharge updates (4.2)
125
22 January 2023
Class License for the Resale of Retail Telecommunications Services (6)
126
1 February 2023
Prepaid PayG updates (4.14.1)
127
25 February 2023
Prepaid PayG updates (4.14.1)
128
4 April 2023
Zero Rated Short Code (4.14.3)
129
6 April 2023
Multimedia Messaging removal (4.13.3), (4.16.1), (7.1) and (7.2)
130
26 June 2023
Data Recharge (4.7)
131
27 September 2023
New Hala Super Recharge Denomination (4.2.1)
