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My Mental Health Resources FAQs | May 2023

My Mental Health Resources FAQs

What is My Mental Health Resources, provided by Lyra?

The My Mental Health Resources program provides many different mental health and emotional well-being benefits

all at no cost from the first day you start working for Walmart – no enrollment is required. This program will be

provided through a partnership with Lyra Health (Lyra).

Lyra connects associates and their dependents to mental and emotional health care that is effective, convenient, and

personalized. Using technology, proven treatments, and a network of top therapists and coaches, Lyra will help match

you to the right care for your needs, from short-term therapy and coaching to mental wellness tools.

Is Lyra replacing Resources for Living (RFL)?

Yes, beginning May 15, 2023, Walmart is transitioning the mental health services previously provided by Resources

for Living (RFL) to My Mental Health Resources, provided by Lyra.

What about RFL materials posted within facilities?

For now, keep all currently posted materials. Within time, all facilities will receive updated assets. In the meantime,

please remind associates they can reach these mental health benefits via the contact information below. More

information will be communicated at a later time.



Phone: 1-800-825-3555



Email:

care@lyrahealth.com



Online:

walmart.lyrahealth.com

Who is eligible for the services offered through My Mental Health Resources, provided by Lyra, and what do

these services include?

Services provided through the My Mental Health Resources program are available for Walmart’s current and COBRA-

eligible U.S. and Puerto Rico associates, and their eligible dependents (eligible dependents include your

spouse/domestic partner, or your children, stepchildren, or foster children under the age of 26. If you are unsure

whether an individual is an eligible dependent, please contact Walmart People Services at 800-421-1362).

Covered Services include:



Up to 20 no-cost therapy or mental health coaching sessions per eligible individual, per calendar year.

Coaching is available only virtually while counseling/therapy sessions are available both in-person and virtual.



24/7 access to a dedicated hub for self-care and mindfulness content.

My Mental Health Resources FAQs | May 2023



Work-life services to help you work through personal life obstacles, including: legal, identity theft, financial,

and dependent care services.

How do I access My Mental Health Resources?

You may receive care through the following ways:



Online at

walmart.lyrathealth.com

;



Download the Lyra Health app from your mobile app store; or



Call 1-800-825-3555 to speak with a Care Navigator over the phone.

When does walmart.lyrahealth.com go live?

Beginning May 15, 2023, My Mental Health Resources, provided by Lyra, will go into effect and

walmart.lyrathealth.com

will be fully live and you can begin booking services. Before May 15, you can visit the

website to bookmark the page and view the FAQs.

How much do these services cost?

Services provided by Lyra through the My Mental Health Resources program are covered at no cost to U.S. and

Puerto Rico associates and their eligible dependents.

I’m currently seeing a provider through RFL. What do I do?

Starting May 15, 2023, Walmart is transitioning the services previously provided by RFL to My Mental Health

Resources, provided by Lyra. If you’re currently seeing a therapist through RFL, you may elect to continue seeing that

therapist for the allowed 10 sessions for the duration of the authorization provided to you by RFL. You may also elect

to find a new mental health coach or therapist through Lyra’s network and begin seeing a new provider immediately. If

you have questions, contact the care team at care@lyrahealth.com or 1-800-825-3555.

Do my available sessions through RFL carry over to My Mental Health Resources?

Starting May 15, 2023, you will have 20 available sessions through My Mental Health Resources, provided by Lyra,

even if you used ten or fewer sessions through RFL this year. Your 20 sessions through My Mental Health Resources

will be available through Dec. 31, 2023, and they will renew on the first day of every subsequent year. For example,

you will have a new set of 20 sessions available beginning on Jan. 1, 2024.

I’m currently using Talkspace for chat therapy. What will happen to the chat therapy?

If you’re already using Talkspace, you will continue to have access to the chat therapy for the ten weeks of allotted

access, regardless of the transition date to My Mental Health Resources. For example, if you’ve used seven weeks,

you will still be able to use your remaining three weeks of chat therapy.

I have a question about my RFL counselor. Can I still contact RFL at the same number after May 15?

Starting May 15, 2023, all phone calls to 1-800-825-3555 will be answered by a Lyra Care Navigator or clinicians.

This is the same number you have used to call RFL. Lyra Care Navigators are prepared to assist you with any

questions you have about your RFL provider.

My Mental Health Resources FAQs | May 2023

What can My Mental Health Resources help me with?

My Mental Health Resources can help with a range of issues and concerns. A Lyra Care Navigator can quickly

access a full spectrum of mental health care offerings, from self-care and well-being resources to support for life’s

most difficult situations. You will have access to compassionate and confidential mental health care to help you with

issues such as:



Anxiety



Burnout



Decreased motivation



Difficulty concentrating



Excessive alcohol and substance use



Feeling hopeless



Frequent worry



Grief



Loneliness



Parenting challenges



Perfectionism



Racial stress



Relationship issues



Stress management



Trouble sleeping

How can I reach out to the program if I have additional questions?

Your Lyra Care Navigator Team is made up of skilled professionals available 24/7 who can answer questions, help

you compare care options or help you select the perfect provider. Reach out via phone, email or live chat to connect

with a member of the team. Or, book an appointment with a Care Navigator at a time that works best for you.



Phone: 1-800-825-3555



Email:

care@lyrahealth.com



Online: walmart.lyrahealth.com

Lyra’s Care Navigator Team can also evaluate and assess higher levels of care options such as support for autism

spectrum disorder, alcohol use disorder, intensive outpatient care, and rehabilitation facilitation. Lyra’s Care Navigator

Team provides immediate support and safety planning for those who have thoughts of suicidality and self-harm.

Are there self-care options?

All Walmart associates have access to free self-care tools to improve your emotional well-being anytime, anywhere.

Look for Lyra Essentials at walmart.lyrahealth.com.

What is Guided Self-Care?

My Mental Health Resources FAQs | May 2023

This starts with a consultation session with your Lyra coach to discuss what’s going on. Afterwards, your coach will

craft a personalized care plan with exercises and strategies for you to work on independently, at your own pace. Your

coach will keep you on track, provide you with specific feedback along the way, and be available via messaging for

questions and support. It’s a great option if you don’t want or don’t have time for regular sessions or if mental wellness

tools sound appealing, but you still want someone there to keep you engaged.

What is Mental Health Coaching?

Mental Health Coaching involves regularly scheduled sessions with a Lyra coach to better understand what’s

challenging you, what you want to work on, and plan a path forward. As you work together, you’ll develop your toolkit

of skills and strategies to support your well-being and build strength for lasting change.

All coaches are selected through an extensive vetting process by Lyra and use clinically validated treatments to meet

your needs.

What’s the difference between Mental Health Coaching and therapy?

There is no one-size-fits-all solution to mental health. You have access to different care options that match different

needs across the mental health spectrum.

Coaching is often most helpful for people who need support with challenges like stress, burnout, anxiety, and

relationship issues. Your coach will work with you to identify challenges, get to the root of the issue, listen, and help

you learn new strategies to feel better and stay on track.

Therapy is often most helpful for those dealing with clinical diagnoses or more complex or long-standing mental health

challenges such as depression, PTSD, or eating disorders.

How can I find care for my child?

The My Mental Health Resources program supports the emotional well-being of the whole family, including children

ages 0-18. For specific questions about care for your child, reach out to your Care Navigator Team which has

extensive training in working with children and families.

How can I recommend My Mental Health Resources to a colleague or dependent?

You may find yourself in a situation in which you want to encourage someone you know to seek out and utilize the

mental health benefits associates have access to. Below are guidelines to follow when pursuing care for another

individual:



For privacy reasons, adults need to register within the program for themselves. You can recommend that the

person you are concerned about registers directly with Lyra, as long as they are eligible to use the program.



All U.S. and Puerto Rico associates can independently search for and schedule mental health care through

the program without parental permission. Lyra requires an individual’s WIN number and date of birth during

registration to confirm eligibility. If you experience difficulty accessing the platform and believe you should be

able to, please contact a member of the Lyra Care Navigator Team at 1-800-825-3555.



Access to mental health care for minor dependents is governed by state laws. Some states require parental

or guardian consent while others do not. To comply with these laws, access to Lyra’s care platform is not

available for non-associate members under the age of 18. Parents or guardians of minors can contact the

Lyra Care Navigator Team on their behalf. A member of the Lyra Care Navigator Team, when legally

appropriate, can help individuals find and receive care.

My Mental Health Resources FAQs | May 2023



If you are the legal caretaker of another adult, please contact the Lyra Care Navigator Team at

care@lyrahealth.com to determine how they can access care.

How will I meet with my provider?

Not all care plan recommendations require meeting with a provider. If you do select a provider program, you may

meet in-person or over video. If you meet over video, our providers are required to utilize secure and regulation-

compliant platforms to protect your privacy. Research demonstrates that evidence-based treatments delivered by

video are often as effective as in-person treatment.

What if I want to meet with a provider of a specific social identity?

You have access to a diverse network of expert, caring providers who are dedicated to helping you meet your mental

health goals. Lyra’s providers self-identify across a broad range of racial, gender, sexual, and other cultural identities.

The Lyra provider team has deep experience across a diverse range of specialties, including providers who specialize

in adults, children/adolescents, and couples, as well as suicidality, substance use specialists, and experts in caring for

underrepresented minorities. You can always contact the Lyra Care Navigator Team if you need help searching for a

provider that meets your needs.

How do I know if my current provider is in Lyra’s provider network?

If you are currently seeing a provider and are interested in learning if your sessions could be covered under the My

Mental Health Resources program, contact your Lyra Care Navigator team at 1-800-825-3555.

Can I use this program while I am traveling?

Because telehealth laws vary by state, your provider may only be able to deliver care in the state in which they are

licensed. It is important to discuss your travel plans with your provider in advance to determine if you’ll need to adjust

your session schedule. Lyra does not recommend providers to continue sessions when a client travels outside of the

United States unless the provider is licensed to practice in the applicable jurisdiction.

Is the information I share confidential?

Yes, your information is confidential. Lyra does not share information that identifies which individuals are in care

unless you request them to share this information.