Microsoft Word - Voicemail & Missed Call Notification.docx

epic Voicemail & Missed Call Notification Terms

and Conditions

1""Epic"Communications"Limited’s"(‘epic’)"Voicemail"and"Missed"Call"Notif ica tio n "f ac ilit ies "a llo ws"customers"a c tiv e "o n "th e " epic"

network"(hereinafter"referred"to"as"the"‘Customer’)"to"receive"messages"or"notifications"when"they"are"not"able"to"answer"a"call."

2"Customers"whose"Voicemail"is"not"active"are"advised"to"call"our"Customer"Care"on"247"or"click"here"for"instructions"(Voicemail"

webpage)"on"how"to"activate"the"service."

3"Calls"made"directly"to"the"Voicemail"number"(+35699909909)"will"be"free"of"charge"while"the"Customer"is"on"the"epic"Network"and"

using"the"service"locally."

4"Receiving"Voicemail"messages"will"be"free"of"charge"while"the"Customer"is"on"the"epic"Network"and"using"the"service"locally."

5"When"a"Customer’s"call"is"being"diverted"to"Voicemail,"the"call"will"be"charged"as"per"the"calling"Customer’s"current"tariff"plan."

6"It"is"epic"'s"policy"no t "to "c h a rg e "C u s to mers"for"diverted"voicemail"calls"received"by"Customers"while"roaming"internationally."

However,"there"may"be"rare"occasions"where,"due"to"circumstances"beyond"epic"'s"control,"this"technically "will"not"happe n "a n d "

Customers"will"be"charged"for"receiving"a"diverted"Voicemail"message."In"such"circumstances,"upon"receipt"of"a"request"from"a"

Customer,"epic"will"reimburse"the"entire"amount"charged"for"such"diverted"voicemail"message."

7"Calls"made"directly"to"the"Voicemail"number"(+35699909909)"while"roaming"internationally"will"be"charged"as"per"applicable"

roaming"rate."

8"In"instances"wh ere"a "call"is"dive rted"to "the"Cu stomer’s"Voicemail"and"the"caller"d oes "not"de po sit"a"vo icem a il"me ssa ge,"epic’s"Missed"

Call"Notification"will"advise"the"Customer"of"calls"missed"whilst"their"mobile"handset"is"out"of"coverage,"powered"off,"or"busy."

9"Customers"will"receive"one"Missed"Call"Notification"alert"per"caller."

10"Missed"calls"will"be"advised"to"the"Customer"when"the"Customer"comes"back"into"coverage"or"mobile"handset"is"powered"back"on"

or"when"the"Customer"is"no"longer"busy."

11"The"Customer"will"be"able"to"respond"to"the"caller"via"SMS"or"voice"call"through"the"Missed"Call"Notification"alert."

12"Missed"calls"from"callers"with"a"private"number"will"not"trigger"a"Missed"Call"Notification."

13"The"Missed"Call"Notification"alert"will"appear"to"come"from"the"caller."However,"neither"the"caller"nor"the"recipient"will"be"charged"

for"the"alert."

14"epic"reserves"the"right"to"stop,"suspend,"amend"or"otherw ise"alter"these"term s"an d"cond itions"at"an y"time"du ring"their"validity"in "

accordance"with"applicable"law."

15"Without"prejudice"to"the"above"terms"and"conditions,"epic"general"prepaid"and"postpaid"terms"and"conditions"and"any"other"

relevant"epic"terms"and"conditions"shall"apply."