BA / M1045 - T5 - 1ST
Valid until March 2010
Arriving at Terminal 5
Helping you transfer through London Heathrow
Follow the route below if your onward flight is departing
from Terminals 1, 2 or 3.
Terminal 1, 2 and 3 Flight Connections
Transfer time: Please allow 90 minutes.
The minimum connection time between Heathrow and Gatwick is
3 hours, including a coach journey which can take up to 90 minutes.
You must collect all your bags before leaving London Heathrow airport.
Connecting between London Heathrow
and London Gatwick airports
After arriving at Terminal 5,
follow the signs to
Flight Connections.
If arriving on a flight from
within the UK:
Follow signs to Flight
Connections
From Flight Connections
please follow the signs to
Terminal 5, where you will
go through a Security Check.
Fast Track is available
for eligible customers.
After clearing security,
make your way to the
departures level where
you will find signs to
A and B Gates.
You must arrive at your
gate at least 20 minutes
before the scheduled
flight departure time.
Flight Connections
All Terminals
Flight connections
All terminals
Terminal 5
If your flight arrives at Terminal 5B, please see the
information screens to check if your onward flight also
departs from Terminal 5B. If so, follow signs for B Gates.
If not, follow the signs to Flight Connections.
If arriving on any other international flight:
Once you are in Flight Connections, make your way to:
if you are connecting onto a UK domestic flight,
if you are connecting onto an international flight
You will need to pass through Flight Connections
at least 35 minutes before your onward flight departs.
There are British Airways Customer Service staff available
in Flight Connections, should you require further assistance.
Fast Track
Follow this route if your onward flight is departing from Terminal 5.
Terminal 5 Flight Connections
Transfer time: Please allow 60 minutes.
Zone A
Zone B
Flight Connections
All Terminals
Flight Connections
Terminals 1,2,3,4
Flight Connections
Flight connections
All terminals
After arriving at Terminal 5,
follow the signs to
Flight Connections.
When you arrive in the terminal
please carry on following the signs
to Flight Connections, where you
will go through a Security Check.
After clearing security, make
your way to the departures
level, where your departure
gate information will be
displayed.
You must arrive at your gate
at least 20 minutes before the
scheduled flight departure time.
Once you are in Flight Connections, follow
the signs to Terminal 1, 2 ,3, 4.
Go down the escalator, where you will find
coaches that will take you to the terminal
where your onward flight is departing
from.
Follow the route below if your onward flight is departing
from Terminal 4.
Terminal 4 Flight Connections
Transfer time: Please allow 105 minutes.
Which terminal is my flight departing from?
Please refer to your Transfer Wallet or High Life Magazine. Alternatively,
follow the signs for Flight Connections and check the flight information
screens to see which terminal your onward flight departs from.
What happens if my flight departs from Terminals
1, 2, 3 or 4?
If your onward flight departs from another terminal please follow the
signs for Terminals 1, 2, 3 and 4. You should then take the escalator down
to coaches, which depart every few minutes to the other terminals.
Do I need to pick up my bags or check in again?
You do not have to pick up your bags if they have been labelled through
to your onward flight destination and you have been given a boarding
pass for your next flight. Simply follow the Flight Connections signs and
make your way to the relevant terminal. However, if your baggage receipt
shows the destination ‘LHR’, ‘LGW’ or ‘LON’ then you must collect your
baggage at Arrivals/Baggage Reclaim before checking in for your next
flight.
What happens if I am transferring to a UK domestic
flight?
If your connecting flight is within the UK, please ensure that you have
completed your white landing card. You must pass through Flight
Connections and Security and be ready to fly at least 35 minutes before
your onward flight departs.
When will I know which gate my flight departs from?
Your gate number will be displayed from 90 minutes before departure
on the information screens once you are in the main Departure areas.
When should I be at the gate?
You must be at your boarding gate at least 20 minutes before your
onward flight’s scheduled departure time. Failure to arrive at the gate
in sufficient time could mean that you are not accepted for travel.
What should I do if I do not have a boarding pass?
If you do not have a boarding pass for your connecting British Airways
flight you will have to check in at London. Simply follow the Flight
Connection signs and make your way to a Customer Service Desk where
a member of British Airways staff will be able to assist you. If your flight
is with another carrier please make your way to the correct terminal for
your onward flight and see an airline representative
Do I have to clear Security?
If you are arriving into Heathrow on an international flight, you will need
to clear Flight Connections and Security and be ready to fly 35 minutes
before your onward flight departure time.
Who is eligible to use Fast Track security?
If you are travelling in First, Club World, Club Europe or are an
Executive Club Gold or Silver Club member you can use the dedicated
Fast Track Security channel.
Who is eligible to use the Galleries Lounges?
There are six lounges in the Galleries complex and each has its own
access requirements. The Concorde Room is available exclusively for
travellers in First, the First Lounge is open to travellers in First and
Gold Executive Club members, whilst the Club Lounges can be used by
travellers in First, Club World and Club Europe as well as by Gold and
Silver Executive Club members.
Can I leave the airport?
We strongly recommend that passengers wishing to visit London
between flights should allow a minimum of six hours connection time. It
is your responsibility to ensure that you have all the appropriate
documents required to land in the UK. If you decide to leave the airport,
you must return to the airport and pass through Security and be ready to
fly at least 35 minutes before your flight departs, to ensure that you are
accepted for travel.
Where do I go if I need assistance?
If you require further assistance, your flight arrives late or you miss your
onward flight connection, please see a member of the British Airways
Customer Service team.
Important information for all connecting passengers
You must clear Flight Connections and Security and be ready to fly at least 35 minutes before
your onward departure time, and then be at the gate 20 minutes before your flight departs.
Useful information to help you transfer through London Heathrow with ease.
Contact numbers for customers in the UK are:
Flight Information: 0844 493 0 777 • Customer Relations, Reservations and all other enquiries: 0844 493 0 787
For customers outside the UK, please visit ba.com for the local British Airways contact numbers
