Durastar DRAWXXF1A Owner's Manual

DURASTAR.COM1

OWNER'S MANUAL

WALL MOUNTED INDOOR UNIT

SPLIT-STYLE AIR CONDITIONER

DRAW09F1A, DRAW12F1A, DRAW18F1A, DRAW24F1A

Model Number:

Serial Number:

Purchase Date:

Installing Contractor Company Name:

TIP

Capture relevant information about your Durastar mini-split equipment before it is

installed and write it above for future reference.

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TABLE OF CONTENTS

TABLE OF CONTENTS ....................................................................................................................................2

INTRODUCTION ..................................................................................................................................................3

WARNINGS ............................................................................................................................................................3

IMPORTANT SAFETY PRECAUTIONS ....................................................................................................4

PARTS IDENTIFICATION ................................................................................................................................7

INDOOR UNIT ........................................................................................................................................................7

OUTDOOR UNIT .................................................................................................................................................. 7

INCLUDED ACCESSORIES ............................................................................................................................8

OPERATING TEMPERATURES ...................................................................................................................9

REMOTE CONTROL ......................................................................................................................................... 10

OPERATING MODES ....................................................................................................................................... 11

ADVANCED FEATURES ................................................................................................................................. 12

LED DISPLAY INDICATORS.........................................................................................................................15

MANUAL OPERATION (USE WITHOUT REMOTE) .........................................................................15

LOUVERED AIR FLOW ...................................................................................................................................16

CARE AND MAINTENANCE .........................................................................................................................17

TROUBLESHOOTING ......................................................................................................................................19

ERROR CODES .................................................................................................................................................. 22

LIMITED WARRANTY - PARTS.................................................................................................................. 23

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WARNINGS

The warning symbol indicates cautionary information for the user. Extra care and

precautions should be taken to ensure the user's safety.

The pencil indicates any manufacturer notes relating to surrounding content. These may

include further clariﬁcations or call-outs.

A light bulb symbol indicates suggested manufacturer tips for the user to get the most

out of the Durastar equipment and to accommodate the best user experience.

Symbols Used in This Manual

INTRODUCTION

To better serve you, please do the following before contacting customer service:

• If you received a damaged product, immediately contact the retailer or dealer that sold you the

product.

• Read and follow this owner's manual carefully to help you use and maintain your air conditioner.

• Read the troubleshooting section of this manual as it will help you diagnose and solve common

issues.

• Visit us on the web at www.durastar.com to download product guides and up-to-date

information.

• If you need warranty service, our friendly customer service representatives are available via

email at [email protected] or by telephone at 1-888-320-0706.

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IMPORTANT SAFETY PRECAUTIONS

Improper handling can cause serious damage or injury. Please read the following safety

information in its entirety.

Operation, Cleaning, and Maintenance Safety Precautions

• Children and people with reduced physical, sensory, or mental capabilities, or lack of

experience and knowledge, should only use this air conditioner if they are given supervision or

instructions concerning use of the air conditioner in a safe way and understand the hazards

involved.

• Children should not play with the air conditioner.

• Never stick ﬁngers or any other body parts into the air conditioner openings. The internal fan

may be rotating at high speeds, and may result in injury.

• After removing the ﬁlter, do not touch the ﬁns in order to avoid injury.

• Maintenance must be performed by qualiﬁed professionals. Otherwise, you may experience

personal injury or damage to the air conditioner and surrounding property.

• Do not repair the air conditioner by yourself. It may cause electric shock or damage. Please

contact a qualiﬁed service representative when you need to repair the air conditioner.

• Do not block the air outlet or air inlet. This could cause a malfunction.

• Do not spill water on the remote control as this can permanently damage the remote.

• If the below problems occur, please turn off the air conditioner and disconnect power at the

circuit breaker immediately. Then contact your dealer or a qualiﬁed professional for service.

• The power cord is overheating or damaged.

• There is an abnormal sound during operation.

• The circuit breaker trips frequently.

• The air conditioner gives off a burning smell.

• The indoor unit is leaking.

• If the air conditioner operates under abnormal conditions, it may cause malfunctions, electric

shock, or ﬁre hazard.

• When turning the unit on or off via the emergency operation switch, press the switch with an

insulated object other than metal.

• Do not step on the top panel of the unit, or put heavy objects on the top panel. This could

cause damage or personal injury.

• Cleaning and user maintenance should not be performed by children without supervision.

• Do not spray water on the indoor unit. This could cause electric shock or a unit malfunction.

• Do not use ﬂammable materials such as hair spray, lacquer, or paint near the air conditioner as

they may catch ﬁre.

• Do not operate the air conditioner in places near combustible gases. Emitted gases may

collect around the air conditioner and cause an explosion.

• Do not use ﬁre or a hair dryer to dry the ﬁlter. This could cause a deformation or ﬁre hazard.

• Do not wash the air conditioner with water as this could cause an electric shock.

• Disconnect the power supply by turning it off at the circuit breaker when cleaning the air

conditioner. Otherwise, you could risk electric shock.

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Electrical Safety

• Only use the speciﬁed power cord. If the power cord is damaged, it must be replaced by the

manufacturer, its service agent, or similarly qualiﬁed persons in order to avoid a hazard.

• Keep the power plug clean. Remove any dust or grime that accumulates on or around the

plug. Dirty plugs can cause ﬁre or electric shock.

• Do not pull the power cord to unplug unit. Hold the plug ﬁrmly and pull it from the outlet. Pulling

directly on the cord can damage it, which can lead to ﬁre or electric shock.

• Do not connect the air conditioner to a multi-purpose socket. Doing so could cause a ﬁre

hazard.

• Do not modify the length of the power supply cord or use an extension cord to power the unit.

• If the supply cord is damaged, it must be replaced by the manufacturer, a service agent, or a

similarly qualiﬁed person in order to avoid a safety hazard.

• Do not share the electrical outlet with other appliances. Improper or insufﬁcient power supply

can cause ﬁre or electrical shock.

• The product must be properly grounded at the time of installation, or electrical shock may

occur.

• For all electrical work, follow all local and national wiring standards and regulations. Connect

cables tightly, and clamp them securely to prevent external forces from damaging the

terminal. Improper electrical connections can overheat and cause ﬁre, and may also cause

shock. All electrical connections must be made according to the Electrical Connection

Diagram located on the panels of the indoor and outdoor units.

• All wiring must be properly arranged to ensure that the control board cover can close

properly. If the control board cover is not closed properly, it can lead to corrosion and cause

the connection points on the terminal to heat up, catch ﬁre, or cause electrical shock.

• The air conditioner’s circuit board (PCB) is designed with a fuse to provide overcurrent

protection. The speciﬁcations of the fuse are printed on the circuit board.

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Installation Safety

• Installation must be performed by an authorized dealer or specialist. Improper installation

can cause water leakage, electrical shock, or ﬁre. (In North America, installation must be

performed in accordance with NEC and CEC requirements by authorized personnel only.)

• Installation must be performed according to the installation instructions. Improper installation

can cause water leakage, electrical shock, or ﬁre.

• This air conditioner shall be installed in accordance with national and local wiring regulations.

• Contact an authorized service technician for repair or maintenance of this unit.

• Only use the included accessories, parts, and speciﬁed parts for installation. Using non-

standard parts can cause water leakage, electrical shock, ﬁre, and can cause the unit to fail.

• Install the unit in a ﬁrm location that can support the unit’s weight. If the chosen location

cannot support the unit’s weight, or the installation is not done properly, the unit may fall and

cause serious injury and damage.

• Install drainage piping according to the instructions in the installation manual. Improper

drainage may cause water damage to your home and property.

• For units that have an auxiliary electric heater, do not install the unit within 1 meter (3 feet) of

any combustible materials.

• Do not install the unit in a location that may be exposed to combustible gas leaks. If

combustible gas accumulates around the unit, it may cause a ﬁre.

• Do not turn on the power until all work has been completed.

• When moving or relocating the air conditioner, consult experienced service technicians for

disconnection and re-installation of the unit.

Additional Precautions

• Turn off the air conditioner and disconnect the power if you are not going to use it for a long

time.

• Turn off and unplug the unit during storms.

• Make sure that water condensation can drain unhindered from the unit.

• Do not operate the air conditioner with wet hands. This may cause electric shock.

• Do not use this device for any other purpose than its intended use.

• Do not climb onto or place objects on top of the outdoor unit.

• Do not allow the air conditioner to operate for long periods of time with doors or windows

open, or if the humidity is very high.

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PARTS IDENTIFICATION

INDOOR UNIT

FPO

OUTDOOR UNIT

NOTE

Outdoor units will vary in appearance.

Remote Control

Holder

Louver

Front Panel

Display Window

Valve Cover

Signal Cable,

Refrigerant Pipes,

and Drain Hose

Wiring Terminal

Air Outlet

Air Inlets

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INCLUDED ACCESSORIES

The air conditioning system comes with the following accessories.

Accessory Quantity Image Accessory Quantity Image

Manual 1-2 Remote Control 1

Mounting Plate 1 Battery 2

Wall Anchor 5-8

(depending

on model)

Remote Control

Holder

Mounting Plate

Screw

5-8

(depending

on model)

Remote

Control Holder

Mounting Screw

Copper Nut 2 Installation

Template

Drain Joint 1 Carbon Filter 2

Drain Joint Seal 1

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OPERATING TEMPERATURES

Your air conditioner is designed to operate in the following indoor and outdoor temperatures.

When your air conditioner is used outside of the following temperature ranges, certain safety

features may activate and turn off the unit to protect it from damage.

TEMPERATURE RANGES

COOL Mode HEAT Mode DRY Mode

Indoor Air

Temperature

62°F - 90°F

(17°C - 32°C)

32°F - 86°F

(0°C - 30°C)

50°F - 90°F

(10°C - 32°C)

Outdoor Air

Temperature

-13°F - 122°F

(-25°C - 50°C)

-13°F - 86°F

(-25°C - 30°C)

32°F - 122°F

(0°C - 50°C)

To further optimize the performance of your unit, do the following:

• Keep doors and windows closed.

• Limit energy usage by using TIMER ON and TIMER OFF features.

• Do not block air inlets or outlets.

• Regularly inspect and clean air ﬁlters.

NOTE

Keep the room's relative humidity below 80%. If the air conditioner operates in excess

of this, the surface of the air conditioner may attract condensation. To help prevent

condensation from forming and dripping, set the vertical airﬂow louver to its maximum

angle (vertically to the ﬂoor) and set the fan to HIGH.

NOTE

Your Durastar air conditioner's outdoor unit is equipped with a base pan heater, allowing

it to continue to operate at freezing temperatures as low as -13°F (-25°C). When outdoor

air temperatures are at or below 32°F (0°C), we strongly recommend keeping the unit

plugged in at all times to ensure smooth ongoing performance.

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REMOTE CONTROL

MODE

FAN

TEMP

SLEEP

ON/OFF

SILENCE

TIMER

OFF

SWING DIRECT

LED FOLLOW

TURBO SELF

CLEAN

1. ON/OFF Button

Turns the air conditioner ON and OFF.

2. MODE Button

Press to adjust the air conditioner MODE in the

following sequence:

AUTO

COOL

DRY

HEAT

FAN

3. FAN Button

Press to select the following FAN speeds:

AUTO LOW MED HIGH

4. SLEEP Button

See the "SLEEP" section under "Advanced Features."

5. TURBO Button

See the "TURBO" section under "Advanced Features."

6. SELF CLEAN Button

See the "SELF CLEAN" section under "Advanced

Features."

7. UP Button

Press to increase the set temperature in 1°F / 1C

increments.

DOWN Button

Press to decrease the set temperature in 1°F / 1C

increments.

8. SILENCE / FP Button

See the "SILENCE" and "FP" sections under

"Advanced Features."

9. TIMER ON Button

Press to initiate the TIMER ON feature. For details see the TIMER feature section of this manual.

10. TIMER OFF Button

Press to initiate the TIMER OFF feature. For details see the TIMER feature section of this manual.

11. SWING Button

Press to start and stop the automatic horizontal louver movement.

12. DIRECT Button

Press to change the horizontal louver angle. Each press will adjust the angle by 6°.

13. FOLLOW ME Button

See the "FOLLOW ME" section under "Advanced Features."

14. LED Button

Press to turn on and off the indoor unit's display screen.

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OPERATING MODES

SETTING TEMPERATURE

This unit can be set at any temperature between 62 and 86°F (17-30°C) in cool, heat, and dry

modes. You can increase or decrease the set temperature in 1°F (1°C) increments using the TEMP

up ( ) or TEMP down ( )button.

AUTO

In AUTO mode, the unit will automatically select the COOL, FAN, HEAT, or DRY modes to maintain

the set temperature.

1. Press the MODE button and select AUTO.

2. Set your desired temperature using the TEMP down or TEMP up button.

3. Press the ON/OFF button to start the unit.

COOL

1. Press the MODE button and select COOL.

2. Set your desired temperature using the TEMP down or TEMP up button.

3. Press the FAN SPEED button to select the fan speed: AUTO, LOW, MED or HIGH.

4. Press the ON/OFF button to start the unit.

FAN

1. Press the MODE button and select FAN.

2. Press the FAN SPEED button to select the fan speed: AUTO, LOW, MED or HIGH.

3. Press the ON/OFF button to start the unit.

NOTE

The FAN speed cannot be adjusted in AUTO or DRY Mode.

NOTE

Press and hold the UP and DOWN buttons simultaneously for 3 seconds to switch

between F and C.

NOTE

You cannot adjust the temperature in FAN mode. As a result, your remote control's LCD

display will not display a temperature.

DRY (DEHUMIDIFY)

1. Press the MODE button and select DRY.

2. Set your desired temperature using the TEMP down or TEMP up button.

3. Press the ON/OFF button to start the unit.

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HEAT

1. Press the MODE button and select HEAT.

2. Set your desired temperature using the TEMP down or TE MP up button.

3. Press FAN button to select the fan speed: AUTO, LOW, MED or HIGH.

4. Press the ON/OFF button to start the unit.

TIMER

The TIMER feature establishes the amount of time that will elapse before the unit will

automatically turn on/off.

Press the TIMER ON button to initiate the auto-on time sequence. Each subsequent press of

this button will increase the setting in 30 minute increments up to 10 hours. Once the setting time

displays 10.0, each additional press will increase the setting in 60 minute increments. To cancel the

auto-timed program, simply adjust the timer to 0.0.

Press the TIMER OFF button to initiate the auto-off time sequence. Each subsequent press of

this button will increase the setting in 30 minute increments up to 10 hours. When the setting time

displays 10.0, each additional press will increase the setting in 60 minute increments. To cancel the

auto-timed program, simply adjust the timer to 0.0.

TIMER ON and OFF setting example.

Keep in mind that the time periods you set for both the on and off feature refers to hours after the

current time.

If the current time is 1:00 PM and the TIMER ON setting is adjusted to 2.5 hours, the auto-on time

sequence will turn the air conditioner on 2.5 hours later at 3:30 PM. Setting the TIMER OFF auto-

off sequence to 5.0 hours will turn off the air conditioner 5 hours later at 6:00 PM.

ADVANCED FEATURES

NOTE

Two or more indoor units can be operated by one outdoor unit. However, two or more

indoor units cannot operate simultaneously when different operating modes have been

selected. If COOL/DRY/FAN is selected with one or more indoor units and HEAT with

another, the unit(s) in HEAT has priority.

NOTE

As outdoor temperature drops, the performance of your unit’s HEAT function may be

affected.

Current Time

1:00PM

2:00PM 3:00PM

4:00PM

5:00PM

6:00PM

Timer starts

Unit turns

OFF

2.5 hours later

5 hours later

3:30PM

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SLEEP

The SLEEP feature is designed to decrease energy use while you sleep. This feature can only be

activated by the remote control. The SLEEP feature is not available in FAN or DRY mode.

Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the unit will

increase the temperature by 2°F (1°C) after one hour, and will increase an additional 2°F (1°C)

after another hour. When in HEAT mode, the unit will decrease the temperature by 2°F (1°C) after

one hour, and will decrease an additional 2°F (1°C) after another hour.

The SLEEP feature will turn off after eight hours and the system will return to normal functioning.

Set

Temperature

1hr

Keep

Running

SLEEP Operation

Saves energy during sleep

In HEAT mode, temperature adjusts

(-1°C/2°F) per hour for the ﬁrst two hours

In COOL mode, temperature adjusts

(+1°C/2°F) per hour for the ﬁrst two hours

NOTE

You can only activate the SELF CLEAN function in COOL or DRY modes.

LED DISPLAY

Press the LED button to turn on and off the display of the indoor unit.

TURBO

Press the TURBO button to turn this feature on and off. The TURBO feature enables the unit to

reach the set temperature in the shortest time by automatically controlling the fan speed. This

feature is only available in COOL and HEAT modes.

SELF CLEAN

Airborne bacteria can grow in the moisture that condenses around heat exchanger in the unit.

With regular use, most of this moisture is evaporated from the unit. By pressing the CLEAN button,

your unit will clean itself automatically. After cleaning, the unit will turn off automatically. Pressing

the CLEAN button mid-cycle will cancel the operation and turn off the unit. You can use CLEAN as

often as you like.

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SILENCE

Press the SILENCE / FP button to turn on and off the SILENCE feature. When the SILENCE feature

is activated, the compressor will slow and the indoor unit will turn the fan to low. This will reduce

the noise of the indoor unit to the lowest level. Due to the slow operation of the compressor, it

may result in insufﬁcient cooling and heating capacity.

Press and hold the SILENCE / FP button for 2 seconds to start the FP feature. This feature is only

available in HEAT mode.

The FP feature sets the indoor temperature to 46°F (8°C). The unit will maintain this temperature

and prevent indoor pipes and household items from freezing when the house is unoccupied for

long periods of time in the winter. Press and hold this button again to turn off the feature.

FOLLOW ME

This feature uses the temperature at the remote's location, instead of the indoor unit's location,

to optimize the temperature around you and ensure maximum comfort. Press the FOLLOW

ME button to turn on this feature and the remote will display the temperature at its location.

When using AUTO, COOL, and HEAT modes the air conditioner will continue running until the

temperature at the remote’s location is satisﬁed. Press the FOLLOW ME button again to turn off

this feature.

AUTO-RESTART

The auto-restart feature is enabled when power is interrupted to the unit. After power is restored,

the unit will automatically return to its prior settings before power was lost. No buttons need to be

pressed to set this feature - it is automatic.

REFRIGERANT LEAK DETECTION

The indoor unit will automatically display “EC” when it detects a refrigerant leak. If a leak is

detected, turn off your unit and contact your dealer or certiﬁed technician for service.

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MANUAL OPERATION (USE WITHOUT REMOTE)

The manual override button is intended for testing purposes and emergency operation. Please do

not use this button unless the remote control is lost and it is absolutely necessary. The unit must

be turned off before manual operation.

To operate your unit manually:

1. Open the front panel of the indoor unit.

2. Locate the MANUAL CONTROL button on the right-hand side of the unit.

3. Press the MANUAL CONTROL button one time to activate FORCED AUTO mode.

4. Press the MANUAL CONTROL button again to activate FORCED COOLING mode.

5. Press the MANUAL CONTROL button a third time to turn the unit off.

6. Close the front panel.

Manual control button

LED DISPLAY INDICATORS

The following is a list of possible indicators that may appear on the indoor unit's display. Not all

the display indicators may be available on the unit purchased.

Feature Indicator Notes

TIMER ON,

SWING, TURBO,

SILENCE

ON Displays for 3 seconds when the TIMER ON feature is set or the

SWING, TURBO, or SILENCE feature is turned on. If the unit is off,

ON will continue to be shown if the TIMER ON feature is set.

TIMER OFF,

SWING, TURBO,

SILENCE

OF Displays for 3 seconds when the TIMER OFF feature is set or the

SWING, TURBO, or SILENCE feature is turned off.

SELF CLEAN SC Displays when the SELF CLEANING feature is on.

FP FP Displays when the FP feature is on.

FORCED

COOLING

FC Displays when the FORCED COOLING mode is selected with the

manual control button. See Manual Operation section.

ANTI-COLD AIR

FLOW

cF The unit is designed not to blow cold air in HEAT mode. When

HEAT mode is selected the unit will display "cF" until the set

temperature is reached and the unit can blow warm air.

DEFROST dF Displays when unit is defrosting. This may last 5-10 minutes

depending on the outdoor temperature and the amount of frost

buildup on the outside unit.

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LOUVERED AIR FLOW

SETTING VERTICAL ANGLE

While the unit is on, press the SWING or DIRECT button on the remote control to set the vertical

direction of airﬂow.

SWING (AUTOMATIC)

Press the SWING button to start the automatic vertical (up and down) movement of the louver.

Press again to make it stop.

DIRECT (FIXED)

Press the DIRECT button to adjust the ﬁxed angle of the louver. Each press will adjust the louver

by 6°. Press the button until the desired angle is reached.

Range

Deﬂector

Rod

CAUTION

Do not put your ﬁngers in or near the blower and suction side of the unit. The high-

speed fan inside the unit may cause injury.

NOTE

Do not move louver by hand. This will cause the louver to become out of sync. If this

occurs, turn off the unit and shut off the breaker for 30 seconds, then restart the unit. This

will reset the louver.

SETTING HORIZONTAL ANGLE

The horizontal angle of the airﬂow must be set manually. Grip the deﬂector rod and manually

adjust it to your preferred direction.

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CARE AND MAINTENANCE

CLEANING INDOOR UNIT

• Do not use chemicals or chemically treated cloths to clean the unit.

• Do not use benzene, paint thinner, polishing powder or other solvents to clean the unit. They

can cause the plastic surface to crack or deform.

• Do not use water hotter than 104°F (40°C) to clean the front panel. This can cause the panel to

deform or become discolored.

CLEANING THE AIR FILTER

A dirty air ﬁlter can reduce the cooling efﬁciency of your unit, and can also be bad for your health.

Make sure to clean the ﬁlter once every two weeks.

1. Lift the front panel of the indoor unit.

2. Grip the tab on the end of the ﬁlter, lift it up, then pull it towards yourself.

3. Now pull the ﬁlter out.

4. If your ﬁlter has a small air freshening ﬁlter, unclip it from the larger ﬁlter. Clean this air

freshening ﬁlter with a hand-held vacuum.

5. Clean the large air ﬁlter with warm, soapy water. Be sure to use a mild detergent.

6. Rinse the ﬁlter with fresh water, then shake off excess water.

7. Dry ﬁlter in a cool, dry place, and refrain from exposing it to direct sunlight.

8. When dry, re-clip the air freshening ﬁlter to the larger ﬁlter, then slide it back into the indoor

unit.

9. Close the front panel of the indoor unit.

Filter Tabs

Remove accessory ﬁlter if

applicable

CAUTION

• Before changing the ﬁlter or cleaning, turn off the unit and disconnect its power

supply.

• When removing the ﬁlter, do not touch the metal parts in the unit. The sharp metal

edges can cut you.

• Do not use water to clean the inside of the indoor unit. This can destroy insulation

and cause electrical shock.

• Do not expose ﬁlter to direct sunlight when drying. This can shrink the ﬁlter.

CAUTION

• Always turn off the unit and disconnect power before cleaning or maintenance.

• Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can

use a cloth soaked in warm water to wipe it clean.

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MAINTENANCE: LONG PERIODS OF NON-USE

If you do not plan to use your air conditioner for an extended period of time, do the following:

• Clean all ﬁlters.

• Turn on the FAN until the unit dries out completely.

• Turn off the unit and disconnect the power.

• Remove batteries from remote control.

MAINTENANCE: PRE-SEASON INSPECTION

After long periods of non-use, or before periods of frequent use, do the following:

• Inspect for damaged wires

• Clean all ﬁlters.

• Check for leaks.

• Replace batteries.

• Make sure nothing is blocking any air inlets or outlets.

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TROUBLESHOOTING

SAFETY PRECAUTIONS

If ANY of the following conditions occurs, turn off your unit immediately!

• The power cord is damaged or abnormally warm

• You smell a burning odor

• The unit emits loud or abnormal sounds

• A power fuse blows or the circuit breaker frequently trips

• Water or other objects fall into or out of the unit

DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AN AUTHORIZED SERVICE

PROVIDER IMMEDIATELY!

COMMON ISSUES

The following problems are not a malfunction and in most situations will not require repairs.

ISSUE POSSIBLE CAUSES

Unit does not turn on

when pressing ON/OFF

button

The unit has a 3-minute protection feature that prevents the unit from

overloading. The unit cannot be restarted within three minutes of being

turned off.

The unit changes from

COOL/HEAT mode to

FAN mode

The unit may change its setting to prevent frost from forming on the

unit. Once the temperature increases, the unit will start operating in the

previously selected mode again.

The set temperature has been reached, at which point the unit

turns off the compressor. The unit will continue operating when the

temperature ﬂuctuates again.

The indoor unit emits

white mist

In humid regions, a large temperature difference between the room’s

air and the conditioned air can cause white mist.

Both the indoor and

outdoor units emit

white mist

When the unit restarts in HEAT mode after defrosting, white mist may

be emitted due to moisture generated during the defrosting process.

The indoor unit makes

noises

A rushing air sound may occur when the louver resets its position.

A squeaking sound may occur after running the unit in HEAT mode due

to expansion and contraction of the unit’s plastic parts.

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ISSUE POSSIBLE CAUSES

Both the indoor unit

and outdoor unit make

noises

Low hissing sound during operation: This is normal and is caused by

refrigerant gas ﬂowing through both indoor and outdoor units.

Low hissing sound when the system starts, has just stopped running,

or is defrosting: This noise is normal and is caused by the refrigerant

gas stopping or changing direction.

Squeaking sound: Normal expansion and contraction of plastic and

metal parts caused by temperature changes during operation can

cause squeaking noises.

The outdoor unit

makes noises

The unit will make different sounds based on its current operating

mode.

Dust is emitted from

either the indoor or

outdoor unit

The unit may accumulate dust during extended periods of non-use,

which will be emitted when the unit is turned on. This can be mitigated

by covering the unit during long periods of inactivity.

The unit emits a bad

odor

The unit may absorb odors from the environment (such as furniture,

cooking, cigarettes, etc.) which will be emitted during operations.

The unit’s ﬁlters have become moldy and should be cleaned.

The fan of the outdoor

unit does not operate

During operation, the fan speed is controlled to optimize product

operation.

Operation is erratic,

unpredictable, or unit is

unresponsive

Interference from cell phone towers and remote boosters may cause

the unit to malfunction. In this case, try the following:

• Disconnect the power, then reconnect.

• Press ON/OFF button on remote control to restart operation.

NOTE

If problem persists, contact a local dealer or your nearest customer service center.

Provide them with a detailed description of the unit malfunction as well as your model

number.

DURASTAR.COM

TROUBLESHOOTING

When troubles occurs, please check the following points before contacting a repair company.

PROBLEM POSSIBLE CAUSES SOLUTION

Poor cooling

performance

Temperature setting may be higher

than ambient room temperature

Lower the temperature setting

The heat exchanger on the indoor

or outdoor unit is dirty

Clean the affected heat exchanger

The air ﬁlter is dirty Remove the ﬁlter and clean it according

to instructions

The air inlet or outlet of either unit is

blocked

Turn the unit off, remove the obstruction

and turn it back on

Doors and windows are open Make sure that all doors and windows are

closed while operating the unit

Excessive heat is generated by

sunlight

Close windows and curtains during

periods of high heat or bright sunshine

Low refrigerant due to leak or long-

term use

Check for leaks, re-seal if necessary and

top off refrigerant

Too many sources of heat in

the room (people, computers,

electronics, etc.)

Reduce amount of heat sources

Poor heating

performance

The outdoor temperature is

extremely low

Use auxiliary heating device

Cold air is entering through doors

and windows

Make sure that all doors and windows are

closed during use

Low refrigerant due to leak or

long-term use

Check for leaks, re-seal if necessary

and top off refrigerant

The unit

starts

and stops

frequently

There’s too much or too little

refrigerant in the system

Check for leaks and recharge the system

with refrigerant

Incompressible gas or moisture has

entered the system

Evacuate and recharge the system with

refrigerant

The compressor is broken Replace the compressor

The voltage is too high or too low Install a manostat to regulate the voltage

Indicator

lamps

continue

ﬂashing or

error code

appears

The unit may stop operation or continue to run safely. If the indicator lamps

continue to ﬂash or error codes appear, wait for about 10 minutes. The problem

may resolve itself.

If not, disconnect the power, then connect it again. Turn the unit on.

If the problem persists, disconnect the power and contact your nearest

customer service center.

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PROBLEM POSSIBLE CAUSES SOLUTION

The unit is not

working

Power failure Wait for the power to be restored

The power is turned off Turn on the power

The fuse is burned out Replace the fuse

Remote control batteries are dead Replace batteries

The unit’s 3-minute protection has

been activated

Wait three minutes after restarting the

unit

Timer is activated Turn timer off

NOTE

If your problem persists after performing the checks and diagnostics above, or the error

code remains, turn off your unit immediately and contact an authorized service center.

ERROR CODES

CODE ERROR

E0 Indoor EEPROM malfunction

E1 Communication malfunction between indoor and outdoor unit

E2 Zero-crossing signal detection error

E3 Indoor fan speed malfunction

E4 Ambient temperature sensor (T1) malfunction

E5 Evaporator temperature sensor (T2) malfunction

EC Refrigerant leakage detection

F0 Current overload protection

F1 Outdoor temperature sensor (T4) malfunction

F2 Outdoor condenser pipe temperature sensor (T3) malfunction

F3 Discharge air temperature sensor (TP) malfunction

F4 Outdoor EEPROM malfunction

F5 Outdoor fan speed malfunction

F6 T2B sensor malfunction (Multi-zone outdoor units only)

P0 IPM malfunction or IGBT current protection

P1 Voltage protection - DC voltage between P&N out of range

P2 High temperature protection of IPM module or compressor

P3 Outdoor temperature too low

P4 Inverter compressor drive error

P6 High/Low pressure protection

DURASTAR.COM

LIMITED WARRANTY - PARTS

TEN (10) YEARS PARTS

Subject to all of the terms of this Limited Warranty, including, but not limited to, the speciﬁc exclusions set

forth below and subject to the Manufacturer’s right to inspect and validate the warranty claim as set forth

below, Manufacturer will repair or replace, at its option, ANY PART of Covered Equipment that is found to

be defective in materials or workmanship. If an exact replacement part is not available, an equivalent part

or credit will be provided.

The parts are warranted for a period of ten (10) years to the original owner of the mini-split equipment

under normal use and service. For a period of ten (10) years from the date of installation, if any parts prove

defective due to improper workmanship and/or material, Durastar with replace any defective part without

charge for the part. Replacement parts carry the balance of the original 10-year parts warranty.

To qualify:

• The mini-split equipment must be installed in a residential single-family home.*

• The original mini-split equipment owner must reside in the single-family home.

• The mini-split equipment must be properly installed. This includes installation by a contractor licensed

for HVAC installation following all local and state laws.

• Any part to be replaced must be made available in exchange for the replacement.

*Single-family home is deﬁned as any single-family dwelling, which includes apartments, condominiums,

duplexes, and homes.

EFFECTIVE DATE OF WARRANTY

The Effective Date of warranty coverage is determined as follows: (a) If the original installation date can

be veriﬁed by the installer’s invoice then the Effective Date of warranty coverage is the original installation

date as shown on the installer’s invoice. For residential new construction installations, the ﬁnal occupancy

permit, or proof of purchase from the builder can be substituted for the installer’s invoice. (b) if the original

installation date cannot be veriﬁed by the installer’s invoice, or proof of purchase from the builder in

residential new construction applications, then the Effective Date of warranty coverage is the Covered

Equipment’s manufacture date (as veriﬁed by the product’s serial number) plus ninety (90) days.

There is NO LABOR component provided with this warranty. This Limited Warranty does NOT cover any

labor costs or expenses for service, NOR for removing or reinstalling parts. You are responsible for all labor

costs or expenses, unless a labor service agreement exists between you and your contractor.

This Limited Warranty does NOT cover shipping costs. You are responsible for the cost of shipping

warranty replacement parts from our factory to the Manufacturer’s distributor and from the distributor

to the location of your Covered Equipment. You also are responsible for the cost of shipping failed parts

to the distributor and for incidental costs incurred locally, including handling charges. (If in Alaska, Hawaii

or Canada, you also must pay the shipping costs of returning the failed part to the port of entry into the

continental United States.)

EXCLUSIONS

In addition to the other exclusions identiﬁed in this Limited Warranty, this Limited Warranty excludes:

• Damages, malfunctions, or failures resulting from failure to properly install, operate, or maintain

Covered Equipment in accordance with the Manufacturer’s instructions.

• Damages, malfunctions, or failures resulting from misuse, accident, contaminated, or corrosive

atmosphere, vandalism, freight damage, ﬁre, ﬂood, freeze, lightning, acts of war, acts of God and the

like.

• Parts installed with Covered Equipment or used in connection with normal maintenance, such as

cleaning or replacing air ﬁlters, refrigerant, thermostats, tubing, or concrete pads.

• Covered Equipment that is not installed in the United States.

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• Covered Equipment that is not installed by a qualiﬁed, trained HVAC professional in accordance with

applicable codes, ordinances, and good trade practices.

• Damages, malfunctions, or failures resulting from the use of any attachment, accessory, or component

not authorized by the Manufacturer or resulting from alteration or modiﬁcation of the unit.

• Covered Equipment moved from the original installation location.

• Covered Equipment when operated with system components (indoor unit, outdoor unit, coil,

and refrigerant control devices) or accessories which do not match or meet the speciﬁcations

recommended by the Manufacturer.

• Any Covered Equipment manufactured that has been sold to the consumer via the Internet or auction

website, and has not been installed by a trained, qualiﬁed HVAC professional.

• Covered Equipment that is not part of a properly matched system as speciﬁed by the Air Conditioning,

Heating & Refrigeration Institute (AHRI).

COMMERCIAL WARRANTY

Installations in commercial applications carry a ONE (1) YEAR PARTS warranty following the other

provisions in this Limited Warranty.

OBTAINING WARRANTY SERVICE

If you believe your product is defective, contact the licensed contractor who installed your mini-split

system. Alternatively, contact a licensed contractor, dealer, or distributor.

Durastar Customer Support is available for troubleshooting assistance. Before contacting Customer

Support, please locate your model number, serial number, and proof of purchase. These items will be

required to complete any warranty service. A Durastar authorized representative will verify warranty

eligibility and determine appropriate service options. Service will be provided during normal business days

and hours.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT

LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE

EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR ITS DISTRIBUTORS SHALL

BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES

OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER

DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. IN NO EVENT AND UNDER NO

CIRCUMSTANCE OF ANY TYPE OR KIND SHALL THE SELLER, MANUFACTURER AND/OR DISTRIBUTOR

BE LIABLE FOR ANY REASON, UNDER ANY THEORY, FOR MORE THAN THE BASIC COST OF THE

PRODUCT TO THE PURCHASER OR END USER. SOME STATES DO NOT ALLOW THE EXCLUSION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT

APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS

THAT VARY FROM STATE TO STATE.

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