EXAM CHALLENGE PROCESS
If during an exam or review, the candidates encounter
a question they think is inaccurate or otherwise
incorrect, they are encouraged to submit an Exam
Comment to Prov detailing why they feel the question
is in error. Candidates testing on computer may make
their comments in the testing system. Candidates who
are reviewing an exam will automatically be provided
with an Exam Comment form.
Prov staff will review each comment within two weeks
of submittal. Should any comment result in a change to
a test question and/or candidate score, Prov will report
the change to the Licensing Board. The Board will notify
the candidate of the score change and issue a new
result letter. Detailed answers to questions or
comments are not provided for test security purposes.
HAND SCORE REQUEST
Prov ensures the accuracy of our exam results. Our
computer system is designed to identify and report any
potential error in data collected from an exam session.
If you would like to have your score reassessed for
accuracy, you can request a Hand Score by calling Prov
at 1-866-720-7768 and asking for a Hand Score Request
Form. A Hand Score Request form requires a signature
and must be mailed to Prov. Forms must be received by
Prov no later than ninety (90) days after your
examination administration date and must be
accompanied by a copy of your original score letter.
Once a Hand Score is received, Prov Staff will process
the request within seven (7) to ten (10) business days.
During the Hand Score process a staff member will
ensure that your answers were properly recorded and
scored by comparing the captured answers to the exam
key. Upon completion of the Hand Score we will
provide a letter by mail to report the outcome of the
reassessment.
The cost of the hand score is $25.00 (includes tax).
PROV’S NON-DISCRIMINATION STATEMENT
Prov provides equal access to its exams and testing
programs for all eligible persons. Although individual
jurisdictions that Prov represents are wholly
responsible for determining eligibility of candidates, it
is the policy of Prov to maintain an environment free of
discrimination and to prohibit discrimination and
harassment against any person on the basis of race,
color, national origin, gender, religion, age, disability,
political beliefs, sexual orientation, and veteran,
marital or family status.
Harassment of Prov program participants, proctors,
staff or candidates will not be tolerated. If candidates
wish to express concerns about discrimination, they
should contact Prov at 866-720-7768 or write to: Prov,
Inc., 150 Civic Center Blvd, Suite 601 Sandy, Utah
84070.
SPECIAL ACCOMMODATIONS
Prov complies with the Americans with Disabilities Act
(ADA) in providing special accommodations for
candidates that require additional assistance during
the testing process.
If candidates feel that they qualify for a special
accommodation during testing, they should contact
Prov at (866) 720-7768. Prov will require written
documentation from a licensed physician or
psychologist documenting the disability and further
require a request describing the requested remedy.
Prov will then work directly with the candidates to
make the accommodations they will need in order to
complete their examination.
EXAM TEST SITE AVAILABILITY
You may take your examination at anyone of Prov’s
testing facilities nationwide. You can also take the
exam at home using Prov’s Examroom® service.
What is Examroom?
Examroom is a remote test monitoring service that
allows you to take the test on your own computer at
your home. You schedule the test the same way you
would an in-person testing site; by selecting your
preferred test date and time. Then, on test day, you log
into the Examroom website and request to start your
exam.
A test proctor will greet you over your computer, verify
your identity, take your picture, and observe you
throughout the testing process.
How to decide whether to use Examroom? Not every
computer system is capable of taking a test on
Examroom. The following are the MINIMUM
requirements that your computer system would need
in order to qualify to take the test using the Examroom
service: