UPDATED: February 2020
Q: I do not have a picture on my identification. What other form of identification will be
accepted?
A: The identification you provide must contain a photo. For a full list of acceptable
identifications, please see the Fingerprint Sites/Services section of this FAQ.
Q: I have a County ID. Will that be sufficient identification?
A: An acceptable County ID will have the New Jersey state seal on the ID, and must meet all of
the ID requirements. For a list of ID requirements along with a list of acceptable identifications,
please see the Fingerprint Sites/Services section of this FAQ.
Q: Is a Military ID an acceptable form of identification?
A: Most Military IDs do not meet the identification requirements. Please refer to the
Fingerprint Sites/Services section of this FAQ for a full list of acceptable identifications.
Q: I have a charge on my credit card from IdentoGO-NJ Enrollment. What is it for?
A: The charge is for fingerprint services related to licensing or employment in the state of New
Jersey. If you have further questions, please call us toll-free at 1-877-503-5981.
Q: What are the costs associated with fingerprinting?
A: Payment collected for fingerprint services cover the cost of the state and/or federal
background check fees as well as the IdentoGO service fee.
Q: Can I get a duplicate copy of my receipt?
A: Yes, you can obtain a copy of your receipt by visiting https://uenroll.identogo.com/ or by
contacting our Customer Service Call Center toll-free at 1-877-503-5981.
Q: How do I use my fingerprints on file for a new position or purpose?
A: In most cases, you must be fingerprinted again for a new position or purpose. However, you
may contact your state agency to determine whether your previous fingerprint submission can
be used to satisfy your new fingerprint requirement.
Q: Why do I need to be fingerprinted again?
A: State and federal laws determine the need to be fingerprinted or the need to be re-
fingerprinted for certain background check purposes. Contact your governing agency for
additional information. .
Q: I received notification stating I need to be fingerprinted again. Why?
A: The physical condition of your fingerprint determines the quality of the fingerprint images. If
the image quality is too poor, your state agency may request you to be fingerprinted again to
obtain a better quality print.
Q: I received notification stating I need to be fingerprinted again. How do I make that
appointment?
A: Reprinting must occur within a specified period of time. Appointments for reprints can be
scheduled by visiting https://uenroll.identogo.com/ or by contacting our Customer Service Call
Center toll-free at 1-877-503-5981.